@microsoft/omnichannel-chat-widget 1.7.3-main.fee24eb → 1.7.3

package/lib/cjs/common/Constants.js

@@ -307,6 +307,7 @@ class WidgetLoadCustomErrorString {}
 exports.WidgetLoadCustomErrorString = WidgetLoadCustomErrorString;
 _defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
 _defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+_defineProperty(WidgetLoadCustomErrorString, "CloseAdapterAfterDisconnectionErrorString", "Error trying to end/close chat adapter after the widget is back on-line, for an already disconnected session");
 class PrepareEndChatDescriptionConstants {}
 exports.PrepareEndChatDescriptionConstants = PrepareEndChatDescriptionConstants;
 _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithoutPostChat", "Conversation ended by customer. Post chat not configured or should not show.");

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -215,6 +215,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
+  TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
+  TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 class TelemetryConstants {
   static map(eventTypeOrScenarioType) {

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.FooterStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
-var _react = _interopRequireDefault(require("react"));
+var _react = _interopRequireWildcard(require("react"));
 var _AudioNotificationStateful = _interopRequireDefault(require("./audionotificationstateful/AudioNotificationStateful"));
 var _Constants = require("../../common/Constants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -18,9 +18,11 @@ var _DownloadTranscriptStateful = require("./downloadtranscriptstateful/Download
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
+function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const FooterStateful = props => {
-  var _footerProps$controlP3, _footerProps$controlP4;
+  var _footerProps$controlP3, _footerProps$controlP6;
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // hideFooterDisplay - the purpose of this is to keep the footer always "active",
   // but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
@@ -87,13 +89,22 @@ const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
+  (0, _react.useEffect)(() => {
+    if (state.appStates.isAudioMuted === null) {
+      var _footerProps$controlP4, _footerProps$controlP5;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : (_footerProps$controlP5 = _footerProps$controlP4.audioNotificationButtonProps) === null || _footerProps$controlP5 === void 0 ? void 0 : _footerProps$controlP5.isAudioMuted) ?? false
+      });
+    }
+  }, []);
   return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, !hideFooterDisplay && /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
-    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP6 = footerProps.controlProps) === null || _footerProps$controlP6 === void 0 ? void 0 : _footerProps$controlP6.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 exports.FooterStateful = FooterStateful;

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -13,8 +13,6 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
-const fetchBotAuthConfigRetries = 3;
-const fetchBotAuthConfigRetryInterval = 1000;
 let response;
 const extractSignInId = signInUrl => {
   const result = botOauthUrlRegex.exec(signInUrl);
@@ -43,7 +41,7 @@ const extractSasUrl = async attachment => {
   }
   return sasUrl;
 };
-const fetchBotAuthConfig = async retries => {
+const fetchBotAuthConfig = async (retries, interval) => {
   _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
     Event: _TelemetryConstants.TelemetryEvent.SetBotAuthProviderFetchConfig
   });
@@ -64,14 +62,25 @@ const fetchBotAuthConfig = async retries => {
     // Base Case
     throw new Error();
   }
-  await delay(fetchBotAuthConfigRetryInterval);
-  return await fetchBotAuthConfig(--retries);
+  await delay(interval);
+  return await fetchBotAuthConfig(--retries, interval);
 };
 class BotAuthActivitySubscriber {
   constructor() {
+    let optionalParams = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : {};
     _defineProperty(this, "observer", void 0);
     _defineProperty(this, "signInCardSeen", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetries", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetryInterval", void 0);
     this.signInCardSeen = new Set();
+    this.fetchBotAuthConfigRetries = 3;
+    this.fetchBotAuthConfigRetryInterval = 1000;
+    if (optionalParams.fetchBotAuthConfigRetries) {
+      this.fetchBotAuthConfigRetries = optionalParams.fetchBotAuthConfigRetries;
+    }
+    if (optionalParams.fetchBotAuthConfigRetryInterval) {
+      this.fetchBotAuthConfigRetryInterval = optionalParams.fetchBotAuthConfigRetryInterval;
+    }
   }
   applicable(activity) {
     var _activity$attachments;
@@ -110,7 +119,7 @@ class BotAuthActivitySubscriber {
       _omnichannelChatComponents.BroadcastService.postMessage(event);
     }
     try {
-      const response = await fetchBotAuthConfig(fetchBotAuthConfigRetries);
+      const response = await fetchBotAuthConfig(this.fetchBotAuthConfigRetries, this.fetchBotAuthConfigRetryInterval);
       if (response === false) {
         _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.SetBotAuthProviderHideCard

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber.js

@@ -0,0 +1,77 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.HiddenAdaptiveCardActivitySubscriber = void 0;
+var _Constants = require("../../../../common/Constants");
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+class HiddenAdaptiveCardActivitySubscriber {
+  constructor() {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    _defineProperty(this, "observer", void 0);
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async apply(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+    this.observer.next(false);
+    _omnichannelChatComponents.BroadcastService.postMessage({
+      eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+      payload: {
+        attachments: attachments || [attachment],
+        text: "Custom Event"
+      }
+    });
+    return;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  applicable(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+
+    // Use `attachments` or `attachment` (whichever exists)
+    const cards = attachments || [attachment];
+
+    // Check if contentType is "AdaptiveCard"
+    const adaptiveCard = cards === null || cards === void 0 ? void 0 : cards.find(
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    item => _Constants.Constants.supportedAdaptiveCardContentTypes.indexOf(item === null || item === void 0 ? void 0 : item.contentType) >= 0);
+    if (adaptiveCard && adaptiveCard.content) {
+      const {
+        body
+      } = adaptiveCard.content;
+      if (Array.isArray(body)) {
+        // Check if all elements in `body` have `isVisible: false`
+        const allInvisible = body.every(item => item.isVisible === false);
+        if (allInvisible) {
+          _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.HiddenAdaptiveCardMessageReceived,
+            Description: "All elements in AdaptiveCard are invisible"
+          });
+          return true;
+        }
+      }
+    }
+    return false;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}
+exports.HiddenAdaptiveCardActivitySubscriber = HiddenAdaptiveCardActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/chatDisconnectHelper.js

@@ -4,11 +4,11 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.handleChatDisconnect = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
   var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;

package/lib/cjs/components/livechatwidget/common/createAdapter.js

@@ -11,8 +11,14 @@ var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/c
 var _ChatAdapterShim = require("./ChatAdapterShim");
 var _PauseActivitySubscriber = require("./ActivitySubscriber/PauseActivitySubscriber");
 var _BotAuthActivitySubscriber = require("./ActivitySubscriber/BotAuthActivitySubscriber");
+var _HiddenAdaptiveCardActivitySubscriber = require("./ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber");
+const defaultBotAuthConfig = {
+  fetchBotAuthConfigRetries: 3,
+  fetchBotAuthConfigRetryInterval: 1000
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createAdapter = async chatSDK => {
+const createAdapter = async (chatSDK, props) => {
   const chatAdapterOptionalParams = {
     IC3Adapter: {
       options: {
@@ -38,9 +44,16 @@ const createAdapter = async chatSDK => {
   let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams);
   //so far, there is no need to convert to the shim adapter when using visual tests
   if (chatSDK.isMockModeOn !== true) {
+    var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4;
+    const botAuthActivitySubscriberOptionalParams = {
+      fetchBotAuthConfigRetries: (props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.botAuthConfig) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.fetchBotAuthConfigRetries) || defaultBotAuthConfig.fetchBotAuthConfigRetries,
+      fetchBotAuthConfigRetryInterval: (props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.botAuthConfig) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.fetchBotAuthConfigRetryInterval) || defaultBotAuthConfig.fetchBotAuthConfigRetryInterval
+    };
     adapter = new _ChatAdapterShim.ChatAdapterShim(adapter);
     adapter.addSubscriber(new _PauseActivitySubscriber.PauseActivitySubscriber());
-    adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber());
+    adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber(botAuthActivitySubscriberOptionalParams));
+    // Remove this code after ICM ID:544623085 is fixed
+    adapter.addSubscriber(new _HiddenAdaptiveCardActivitySubscriber.HiddenAdaptiveCardActivitySubscriber());
     return adapter.chatAdapter;
   }
   return adapter;

package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -4,12 +4,13 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.createInternetConnectionChangeHandler = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _Constants = require("../../../common/Constants");
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 const isInternetConnected = async () => {
   try {
     const response = await fetch(_Constants.Constants.internetConnectionTestUrl);
@@ -32,6 +33,9 @@ const createInternetConnectionChangeHandler = async () => {
         Event: _TelemetryConstants.TelemetryEvent.NetworkReconnected
       });
       _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.NetworkReconnected
+      });
     }
   };
 

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -7,8 +7,8 @@ exports.createMarkdown = void 0;
 var _Constants = require("../../../common/Constants");
 var _markdownIt = _interopRequireDefault(require("markdown-it"));
 var _markdownItForInline = _interopRequireDefault(require("markdown-it-for-inline"));
-var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
 var _defaultMarkdownLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts");
+var _markdownHelper = require("./helpers/markdownHelper");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdownSupport) => {
@@ -19,7 +19,7 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
     });
-    markdown.use(_slackMarkdownIt.default);
+    markdown = (0, _markdownHelper.addSlackMarkdownIt)(markdown);
   } else {
     markdown = new _markdownIt.default(_Constants.Constants.Zero, {
       html: true,

package/lib/cjs/components/livechatwidget/common/helpers/markdownHelper.js

@@ -0,0 +1,23 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.addSlackMarkdownIt = void 0;
+var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+const addSlackMarkdownIt = markdown => {
+  try {
+    markdown.use(_slackMarkdownIt.default);
+  } catch (e) {
+    // this is to support the case when slack-markdown-it 
+    // transpiled code doesn't export default (webpack5)
+    if (_slackMarkdownIt.default.default.apply) {
+      markdown.use(_slackMarkdownIt.default.default);
+    } else {
+      console.error("Error while adding slackMarkdown plugin", e);
+    }
+  }
+  return markdown;
+};
+exports.addSlackMarkdownIt = addSlackMarkdownIt;

package/lib/cjs/components/livechatwidget/common/persistentChatHelper.js

@@ -11,7 +11,8 @@ const shouldSetPreChatIfPersistentChat = async (chatSDK, conversationMode, showP
   let skipPreChat = false;
   if (persistentEnabled) {
     const reconnectableChatsParams = {
-      authenticatedUserToken: chatSDK.authenticatedUserToken
+      authenticatedUserToken: chatSDK.authenticatedUserToken,
+      requestId: chatSDK.requestId
     };
     try {
       const reconnectableChatsResponse = await chatSDK.OCClient.getReconnectableChats(reconnectableChatsParams);

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -209,7 +209,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       isStartChatSuccessful = false;
       throw error;
     }
-    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter);
+    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter, props);
 
     // Set app state to Active
     if (isStartChatSuccessful) {
@@ -260,10 +260,10 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.initStartChat = initStartChat;
-const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter) => {
+const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter, props) => {
   var _newAdapter$activity$;
   // New adapter creation
-  const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK);
+  const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK, props);
   setAdapter(newAdapter);
   const chatToken = await chatSDK.getChatToken();
   dispatch({

package/lib/cjs/components/livechatwidget/interfaces/IBotAuthActivitySubscriberOptionalParams.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -354,6 +354,23 @@ const LiveChatWidgetStateful = props => {
         }
       }
     });
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.NetworkReconnected).subscribe(async () => {
+      var _window2, _window2$location;
+      if ((0, _utils.isThisSessionPopout)((_window2 = window) === null || _window2 === void 0 ? void 0 : (_window2$location = _window2.location) === null || _window2$location === void 0 ? void 0 : _window2$location.href)) {
+        return;
+      }
+      const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.Closed) {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+          payload: true
+        });
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: "Chat disconnected due to timeout, user went offline or blocked the device (including closing laptop)"
+        });
+      }
+    });
 
     /**
      * This will allow to sync multiple tabs to handle minimize and maximize state, 
@@ -671,11 +688,24 @@ const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
+    var _inMemoryState$appSta5;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     (0, _chatDisconnectHelper.handleChatDisconnect)(props, inMemoryState, setWebChatStyles);
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.chatDisconnectEventReceived;
+    if (chatDisconnectState && adapter) {
+      try {
+        adapter.end();
+        adapter.close();
+      } catch (e) {
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.EndingAdapterAfterDisconnectionError,
+          Description: _Constants.WidgetLoadCustomErrorString.CloseAdapterAfterDisconnectionErrorString
+        });
+      }
+    }
   }, [state.appStates.chatDisconnectEventReceived]);
 
   // if props state gets updates we need to update the renderingMiddlewareProps in the state

package/lib/cjs/components/webchatcontainerstateful/common/DesignerChatAdapter.js

@@ -12,11 +12,11 @@ class DesignerChatAdapter extends _mockadapter.default {
   constructor() {
     super();
     setTimeout(() => {
-      (0, _chatAdapterUtils.postBotMessageActivity)(this.activityObserver, "Id venenatis a condimentum vitae?", undefined, 0);
-      this.postUserActivity("Diam donec adipiscing tristique risus nec feugiat in fermentum", 0);
-      (0, _chatAdapterUtils.postSystemMessageActivity)(this.activityObserver, "We are finding the best agent for your inquiry, please hold ...", 100);
+      (0, _chatAdapterUtils.postBotMessageActivity)(this.activityObserver, "Thank you for contacting us! How can I help you today?", undefined, 0);
+      this.postUserActivity("I need to change my address.", 0);
+      (0, _chatAdapterUtils.postBotMessageActivity)(this.activityObserver, "Okay, let me connect you with a live agent.", undefined, 100);
       (0, _chatAdapterUtils.postSystemMessageActivity)(this.activityObserver, "John has joined the chat", 100);
-      (0, _chatAdapterUtils.postBotMessageActivity)(this.activityObserver, "Neque viverra justo nec ultrices dui sapien eget mi proin", undefined, 100);
+      (0, _chatAdapterUtils.postBotMessageActivity)(this.activityObserver, "I'd be happy to help you update your account.", undefined, 100);
     }, 1000);
   }
   postUserActivity(text) {

package/lib/cjs/components/webchatcontainerstateful/common/DesignerChatSDK.js

@@ -13,5 +13,13 @@ class DesignerChatSDK extends _mockchatsdk.MockChatSDK {
   createChatAdapter() {
     return new _DesignerChatAdapter.DesignerChatAdapter();
   }
+  getLiveChatConfig() {
+    return {
+      LiveWSAndLiveChatEngJoin: {
+        msdyn_postconversationsurveyenable: "false",
+        msdyn_conversationmode: "192350000"
+      }
+    };
+  }
 }
 exports.DesignerChatSDK = DesignerChatSDK;

package/lib/cjs/components/webchatcontainerstateful/interfaces/IBotAuthConfig.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/plugins/createChatTranscript.js

@@ -376,6 +376,90 @@ class TranscriptHTMLBuilder {
                     window.addEventListener("online", () => {
                         document.body.innerHTML = \`${this.networkOnlineMessage} <button onclick="window.location.reload()"> Refresh </button>\`;
                     });
+
+                    document.addEventListener("copy", (event) => {
+                        const clonedSelectedContent = window.getSelection().getRangeAt(0).cloneContents();
+                        const copiedContent = document.createElement("div");
+                        copiedContent.appendChild(clonedSelectedContent);
+        
+                        event.clipboardData.setData("text/plain", getAllText(copiedContent));
+                        event.preventDefault();
+                    });
+
+
+                    getAllText = (element) => {
+                        let plainText = "";
+                        Array.from(element.childNodes).forEach((node) => {
+                            // ignore aria-hidden elements and keyboard help text
+                            const ariaHiddenAttr = node.attributes ? node.attributes.getNamedItem("aria-hidden") : null;
+                            if ((ariaHiddenAttr && ariaHiddenAttr.value === "true") || node.classList && node.classList.contains("webchat__keyboard-help")) {
+                                return;
+                            }
+                         
+                            // get all texts inside activity body, including message, translated message, attachment name, adaptive card content, status footer, etc.
+                            if (node.classList && node.classList.contains("webchat__basic-transcript__activity-body")) {
+                                plainText += this.processTranscriptActivityNode(node);
+                                return;
+                            }
+                            if (node.nodeType === Node.TEXT_NODE) {
+                                plainText += node.textContent + '\\n';
+                            } else {
+                                plainText += this.getAllText(node);
+                            }
+                        });
+                        return plainText;
+                    }
+
+                    processTranscriptActivityNode = (node) => {
+                        const divs = node.getElementsByTagName("div");
+                        let plainText = "";
+                
+                        if (divs && divs.length > 1 && divs[1]) {                           
+                            const messageRow = node.querySelector(".webchat__stacked-layout__message-row[aria-roledescription='message']");
+                            const author = node.querySelector(".message-name");
+                            const attachmentRow = node.querySelector(".webchat__stacked-layout__attachment-row[aria-roledescription='attachment']");
+                        
+                            if (messageRow) {
+                                let message = messageRow.getElementsByClassName("webchat__text-content__markdown");
+                                
+                                if (message.length === 0) {
+                                    message = messageRow.getElementsByClassName("markdown");                                    
+                                }
+
+                                if (message.length > 0) {
+                                    plainText += author.textContent + '\\n' + message[0].textContent + '\\n';
+                                }
+                            }  else if (attachmentRow) {
+                                const attachment = attachmentRow.getElementsByClassName("webchat__fileContent__fileName");
+                                const adaptiveCard = this.getAdaptiveCardContent(attachmentRow.querySelector(".ac-container.ac-adaptiveCard"));
+                               
+                                plainText += attachment && attachment.length > 0 ? author.textContent +'\\n' + attachment[0].textContent +'\\n': author.textContent +'\\n' + adaptiveCard +'\\n';
+                            }
+                
+                            const statusElements = node.getElementsByClassName("webchat__stacked-layout__status");
+                            if (statusElements.length > 0) {
+                                const timestampelement = statusElements[0].querySelector(".message-timestamp");
+                                plainText += timestampelement ? timestampelement.textContent+'\\n\\n' : '\\n';
+                            }
+                        }
+                
+                        return plainText;
+                    }
+
+                    getAdaptiveCardContent = (node) => {
+                        if (!node) {
+                            return undefined;
+                        }
+
+                        let plainText = "";
+                        const rows = node.querySelectorAll(".ac-textBlock p");
+                        rows.forEach((row) => {
+                            plainText += row.textContent+ '\\n';
+                        });
+
+                        return plainText;
+                    }
+
                 <\/script>
                 <div id="transcript"></div>
                 <script>

package/lib/esm/common/Constants.js

@@ -276,6 +276,7 @@ _defineProperty(WidgetLoadTelemetryMessage, "PersistedStateRetrievedMessage", "P
 export class WidgetLoadCustomErrorString {}
 _defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
 _defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+_defineProperty(WidgetLoadCustomErrorString, "CloseAdapterAfterDisconnectionErrorString", "Error trying to end/close chat adapter after the widget is back on-line, for an already disconnected session");
 export class PrepareEndChatDescriptionConstants {}
 _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithoutPostChat", "Conversation ended by customer. Post chat not configured or should not show.");
 _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithInvalidPostChat", "Conversation ended by customer. Post chat context is invalid.");

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -209,6 +209,8 @@ export let TelemetryEvent;
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
+  TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
+  TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";
 })(TelemetryEvent || (TelemetryEvent = {}));
 export class TelemetryConstants {
   static map(eventTypeOrScenarioType) {

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -1,5 +1,5 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React from "react";
+import React, { useEffect } from "react";
 import AudioNotificationStateful from "./audionotificationstateful/AudioNotificationStateful";
 import { Constants } from "../../common/Constants";
 import { Footer } from "@microsoft/omnichannel-chat-components";
@@ -14,7 +14,7 @@ import useChatSDKStore from "../../hooks/useChatSDKStore";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const FooterStateful = props => {
-  var _footerProps$controlP3, _footerProps$controlP4;
+  var _footerProps$controlP3, _footerProps$controlP6;
   const [state, dispatch] = useChatContextStore();
   // hideFooterDisplay - the purpose of this is to keep the footer always "active",
   // but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
@@ -81,13 +81,22 @@ export const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
+  useEffect(() => {
+    if (state.appStates.isAudioMuted === null) {
+      var _footerProps$controlP4, _footerProps$controlP5;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : (_footerProps$controlP5 = _footerProps$controlP4.audioNotificationButtonProps) === null || _footerProps$controlP5 === void 0 ? void 0 : _footerProps$controlP5.isAudioMuted) ?? false
+      });
+    }
+  }, []);
   return /*#__PURE__*/React.createElement(React.Fragment, null, !hideFooterDisplay && /*#__PURE__*/React.createElement(Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/React.createElement(AudioNotificationStateful, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? NewMessageNotificationSoundBase64,
-    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP6 = footerProps.controlProps) === null || _footerProps$controlP6 === void 0 ? void 0 : _footerProps$controlP6.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 export default FooterStateful;

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -9,8 +9,6 @@ import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
-const fetchBotAuthConfigRetries = 3;
-const fetchBotAuthConfigRetryInterval = 1000;
 let response;
 const extractSignInId = signInUrl => {
   const result = botOauthUrlRegex.exec(signInUrl);
@@ -39,7 +37,7 @@ const extractSasUrl = async attachment => {
   }
   return sasUrl;
 };
-const fetchBotAuthConfig = async retries => {
+const fetchBotAuthConfig = async (retries, interval) => {
   TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
     Event: TelemetryEvent.SetBotAuthProviderFetchConfig
   });
@@ -60,14 +58,25 @@ const fetchBotAuthConfig = async retries => {
     // Base Case
     throw new Error();
   }
-  await delay(fetchBotAuthConfigRetryInterval);
-  return await fetchBotAuthConfig(--retries);
+  await delay(interval);
+  return await fetchBotAuthConfig(--retries, interval);
 };
 export class BotAuthActivitySubscriber {
   constructor() {
+    let optionalParams = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : {};
     _defineProperty(this, "observer", void 0);
     _defineProperty(this, "signInCardSeen", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetries", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetryInterval", void 0);
     this.signInCardSeen = new Set();
+    this.fetchBotAuthConfigRetries = 3;
+    this.fetchBotAuthConfigRetryInterval = 1000;
+    if (optionalParams.fetchBotAuthConfigRetries) {
+      this.fetchBotAuthConfigRetries = optionalParams.fetchBotAuthConfigRetries;
+    }
+    if (optionalParams.fetchBotAuthConfigRetryInterval) {
+      this.fetchBotAuthConfigRetryInterval = optionalParams.fetchBotAuthConfigRetryInterval;
+    }
   }
   applicable(activity) {
     var _activity$attachments;
@@ -106,7 +115,7 @@ export class BotAuthActivitySubscriber {
       BroadcastService.postMessage(event);
     }
     try {
-      const response = await fetchBotAuthConfig(fetchBotAuthConfigRetries);
+      const response = await fetchBotAuthConfig(this.fetchBotAuthConfigRetries, this.fetchBotAuthConfigRetryInterval);
       if (response === false) {
         TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
           Event: TelemetryEvent.SetBotAuthProviderHideCard

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber.js

@@ -0,0 +1,70 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+import { Constants } from "../../../../common/Constants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+export class HiddenAdaptiveCardActivitySubscriber {
+  constructor() {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    _defineProperty(this, "observer", void 0);
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async apply(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+    this.observer.next(false);
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.NewMessageReceived,
+      payload: {
+        attachments: attachments || [attachment],
+        text: "Custom Event"
+      }
+    });
+    return;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  applicable(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+
+    // Use `attachments` or `attachment` (whichever exists)
+    const cards = attachments || [attachment];
+
+    // Check if contentType is "AdaptiveCard"
+    const adaptiveCard = cards === null || cards === void 0 ? void 0 : cards.find(
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    item => Constants.supportedAdaptiveCardContentTypes.indexOf(item === null || item === void 0 ? void 0 : item.contentType) >= 0);
+    if (adaptiveCard && adaptiveCard.content) {
+      const {
+        body
+      } = adaptiveCard.content;
+      if (Array.isArray(body)) {
+        // Check if all elements in `body` have `isVisible: false`
+        const allInvisible = body.every(item => item.isVisible === false);
+        if (allInvisible) {
+          TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.HiddenAdaptiveCardMessageReceived,
+            Description: "All elements in AdaptiveCard are invisible"
+          });
+          return true;
+        }
+      }
+    }
+    return false;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}

package/lib/esm/components/livechatwidget/common/chatDisconnectHelper.js

@@ -1,8 +1,9 @@
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
   var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;

package/lib/esm/components/livechatwidget/common/createAdapter.js

@@ -5,9 +5,14 @@ import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/
 import { ChatAdapterShim } from "./ChatAdapterShim";
 import { PauseActivitySubscriber } from "./ActivitySubscriber/PauseActivitySubscriber";
 import { BotAuthActivitySubscriber } from "./ActivitySubscriber/BotAuthActivitySubscriber";
+import { HiddenAdaptiveCardActivitySubscriber } from "./ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber";
+const defaultBotAuthConfig = {
+  fetchBotAuthConfigRetries: 3,
+  fetchBotAuthConfigRetryInterval: 1000
+};
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const createAdapter = async chatSDK => {
+export const createAdapter = async (chatSDK, props) => {
   const chatAdapterOptionalParams = {
     IC3Adapter: {
       options: {
@@ -33,9 +38,16 @@ export const createAdapter = async chatSDK => {
   let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams);
   //so far, there is no need to convert to the shim adapter when using visual tests
   if (chatSDK.isMockModeOn !== true) {
+    var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4;
+    const botAuthActivitySubscriberOptionalParams = {
+      fetchBotAuthConfigRetries: (props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.botAuthConfig) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.fetchBotAuthConfigRetries) || defaultBotAuthConfig.fetchBotAuthConfigRetries,
+      fetchBotAuthConfigRetryInterval: (props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.botAuthConfig) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.fetchBotAuthConfigRetryInterval) || defaultBotAuthConfig.fetchBotAuthConfigRetryInterval
+    };
     adapter = new ChatAdapterShim(adapter);
     adapter.addSubscriber(new PauseActivitySubscriber());
-    adapter.addSubscriber(new BotAuthActivitySubscriber());
+    adapter.addSubscriber(new BotAuthActivitySubscriber(botAuthActivitySubscriberOptionalParams));
+    // Remove this code after ICM ID:544623085 is fixed
+    adapter.addSubscriber(new HiddenAdaptiveCardActivitySubscriber());
     return adapter.chatAdapter;
   }
   return adapter;

package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -1,9 +1,10 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../../common/Constants";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 const isInternetConnected = async () => {
   try {
     const response = await fetch(Constants.internetConnectionTestUrl);
@@ -26,6 +27,9 @@ export const createInternetConnectionChangeHandler = async () => {
         Event: TelemetryEvent.NetworkReconnected
       });
       NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.NetworkReconnected
+      });
     }
   };
 

package/lib/esm/components/livechatwidget/common/createMarkdown.js

@@ -1,8 +1,8 @@
 import { Constants } from "../../../common/Constants";
 import MarkdownIt from "markdown-it";
 import MarkdownItForInline from "markdown-it-for-inline";
-import MarkdownSlack from "slack-markdown-it";
 import { defaultMarkdownLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts";
+import { addSlackMarkdownIt } from "./helpers/markdownHelper";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdownSupport) => {
@@ -13,7 +13,7 @@ export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineM
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
     });
-    markdown.use(MarkdownSlack);
+    markdown = addSlackMarkdownIt(markdown);
   } else {
     markdown = new MarkdownIt(Constants.Zero, {
       html: true,

package/lib/esm/components/livechatwidget/common/helpers/markdownHelper.js

@@ -0,0 +1,15 @@
+import SlackMarkdown from "slack-markdown-it";
+export const addSlackMarkdownIt = markdown => {
+  try {
+    markdown.use(SlackMarkdown);
+  } catch (e) {
+    // this is to support the case when slack-markdown-it 
+    // transpiled code doesn't export default (webpack5)
+    if (SlackMarkdown.default.apply) {
+      markdown.use(SlackMarkdown.default);
+    } else {
+      console.error("Error while adding slackMarkdown plugin", e);
+    }
+  }
+  return markdown;
+};

package/lib/esm/components/livechatwidget/common/persistentChatHelper.js

@@ -6,7 +6,8 @@ export const shouldSetPreChatIfPersistentChat = async (chatSDK, conversationMode
   let skipPreChat = false;
   if (persistentEnabled) {
     const reconnectableChatsParams = {
-      authenticatedUserToken: chatSDK.authenticatedUserToken
+      authenticatedUserToken: chatSDK.authenticatedUserToken,
+      requestId: chatSDK.requestId
     };
     try {
       const reconnectableChatsResponse = await chatSDK.OCClient.getReconnectableChats(reconnectableChatsParams);

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -202,7 +202,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       isStartChatSuccessful = false;
       throw error;
     }
-    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter);
+    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter, props);
 
     // Set app state to Active
     if (isStartChatSuccessful) {
@@ -252,10 +252,10 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter) => {
+const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter, props) => {
   var _newAdapter$activity$;
   // New adapter creation
-  const newAdapter = await createAdapter(chatSDK);
+  const newAdapter = await createAdapter(chatSDK, props);
   setAdapter(newAdapter);
   const chatToken = await chatSDK.getChatToken();
   dispatch({

package/lib/esm/components/livechatwidget/interfaces/IBotAuthActivitySubscriberOptionalParams.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -2,7 +2,7 @@ function _extends() { _extends = Object.assign ? Object.assign.bind() : function
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService, BroadcastServiceInitialize, decodeComponentString } from "@microsoft/omnichannel-chat-components";
 import { Components } from "botframework-webchat";
-import { ConfirmationState, Constants, ConversationEndEntity, E2VVOptions, LiveWorkItemState, PrepareEndChatDescriptionConstants, StorageType } from "../../../common/Constants";
+import { ConfirmationState, Constants, ConversationEndEntity, E2VVOptions, LiveWorkItemState, PrepareEndChatDescriptionConstants, StorageType, WidgetLoadCustomErrorString } from "../../../common/Constants";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
 import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
@@ -346,6 +346,23 @@ export const LiveChatWidgetStateful = props => {
         }
       }
     });
+    BroadcastService.getMessageByEventName(BroadcastEvent.NetworkReconnected).subscribe(async () => {
+      var _window2, _window2$location;
+      if (isThisSessionPopout((_window2 = window) === null || _window2 === void 0 ? void 0 : (_window2$location = _window2.location) === null || _window2$location === void 0 ? void 0 : _window2$location.href)) {
+        return;
+      }
+      const conversationDetails = await getConversationDetailsCall(chatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.Closed) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+          payload: true
+        });
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: "Chat disconnected due to timeout, user went offline or blocked the device (including closing laptop)"
+        });
+      }
+    });
 
     /**
      * This will allow to sync multiple tabs to handle minimize and maximize state, 
@@ -663,11 +680,24 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
+    var _inMemoryState$appSta5;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.chatDisconnectEventReceived;
+    if (chatDisconnectState && adapter) {
+      try {
+        adapter.end();
+        adapter.close();
+      } catch (e) {
+        TelemetryHelper.logWebChatEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.EndingAdapterAfterDisconnectionError,
+          Description: WidgetLoadCustomErrorString.CloseAdapterAfterDisconnectionErrorString
+        });
+      }
+    }
   }, [state.appStates.chatDisconnectEventReceived]);
 
   // if props state gets updates we need to update the renderingMiddlewareProps in the state

package/lib/esm/components/webchatcontainerstateful/common/DesignerChatAdapter.js

@@ -5,11 +5,11 @@ export class DesignerChatAdapter extends MockAdapter {
   constructor() {
     super();
     setTimeout(() => {
-      postBotMessageActivity(this.activityObserver, "Id venenatis a condimentum vitae?", undefined, 0);
-      this.postUserActivity("Diam donec adipiscing tristique risus nec feugiat in fermentum", 0);
-      postSystemMessageActivity(this.activityObserver, "We are finding the best agent for your inquiry, please hold ...", 100);
+      postBotMessageActivity(this.activityObserver, "Thank you for contacting us! How can I help you today?", undefined, 0);
+      this.postUserActivity("I need to change my address.", 0);
+      postBotMessageActivity(this.activityObserver, "Okay, let me connect you with a live agent.", undefined, 100);
       postSystemMessageActivity(this.activityObserver, "John has joined the chat", 100);
-      postBotMessageActivity(this.activityObserver, "Neque viverra justo nec ultrices dui sapien eget mi proin", undefined, 100);
+      postBotMessageActivity(this.activityObserver, "I'd be happy to help you update your account.", undefined, 100);
     }, 1000);
   }
   postUserActivity(text) {

package/lib/esm/components/webchatcontainerstateful/common/DesignerChatSDK.js

@@ -7,4 +7,12 @@ export class DesignerChatSDK extends MockChatSDK {
   createChatAdapter() {
     return new DesignerChatAdapter();
   }
+  getLiveChatConfig() {
+    return {
+      LiveWSAndLiveChatEngJoin: {
+        msdyn_postconversationsurveyenable: "false",
+        msdyn_conversationmode: "192350000"
+      }
+    };
+  }
 }

package/lib/esm/components/webchatcontainerstateful/interfaces/IBotAuthConfig.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/plugins/createChatTranscript.js

@@ -371,6 +371,90 @@ class TranscriptHTMLBuilder {
                     window.addEventListener("online", () => {
                         document.body.innerHTML = \`${this.networkOnlineMessage} <button onclick="window.location.reload()"> Refresh </button>\`;
                     });
+
+                    document.addEventListener("copy", (event) => {
+                        const clonedSelectedContent = window.getSelection().getRangeAt(0).cloneContents();
+                        const copiedContent = document.createElement("div");
+                        copiedContent.appendChild(clonedSelectedContent);
+        
+                        event.clipboardData.setData("text/plain", getAllText(copiedContent));
+                        event.preventDefault();
+                    });
+
+
+                    getAllText = (element) => {
+                        let plainText = "";
+                        Array.from(element.childNodes).forEach((node) => {
+                            // ignore aria-hidden elements and keyboard help text
+                            const ariaHiddenAttr = node.attributes ? node.attributes.getNamedItem("aria-hidden") : null;
+                            if ((ariaHiddenAttr && ariaHiddenAttr.value === "true") || node.classList && node.classList.contains("webchat__keyboard-help")) {
+                                return;
+                            }
+                         
+                            // get all texts inside activity body, including message, translated message, attachment name, adaptive card content, status footer, etc.
+                            if (node.classList && node.classList.contains("webchat__basic-transcript__activity-body")) {
+                                plainText += this.processTranscriptActivityNode(node);
+                                return;
+                            }
+                            if (node.nodeType === Node.TEXT_NODE) {
+                                plainText += node.textContent + '\\n';
+                            } else {
+                                plainText += this.getAllText(node);
+                            }
+                        });
+                        return plainText;
+                    }
+
+                    processTranscriptActivityNode = (node) => {
+                        const divs = node.getElementsByTagName("div");
+                        let plainText = "";
+                
+                        if (divs && divs.length > 1 && divs[1]) {                           
+                            const messageRow = node.querySelector(".webchat__stacked-layout__message-row[aria-roledescription='message']");
+                            const author = node.querySelector(".message-name");
+                            const attachmentRow = node.querySelector(".webchat__stacked-layout__attachment-row[aria-roledescription='attachment']");
+                        
+                            if (messageRow) {
+                                let message = messageRow.getElementsByClassName("webchat__text-content__markdown");
+                                
+                                if (message.length === 0) {
+                                    message = messageRow.getElementsByClassName("markdown");                                    
+                                }
+
+                                if (message.length > 0) {
+                                    plainText += author.textContent + '\\n' + message[0].textContent + '\\n';
+                                }
+                            }  else if (attachmentRow) {
+                                const attachment = attachmentRow.getElementsByClassName("webchat__fileContent__fileName");
+                                const adaptiveCard = this.getAdaptiveCardContent(attachmentRow.querySelector(".ac-container.ac-adaptiveCard"));
+                               
+                                plainText += attachment && attachment.length > 0 ? author.textContent +'\\n' + attachment[0].textContent +'\\n': author.textContent +'\\n' + adaptiveCard +'\\n';
+                            }
+                
+                            const statusElements = node.getElementsByClassName("webchat__stacked-layout__status");
+                            if (statusElements.length > 0) {
+                                const timestampelement = statusElements[0].querySelector(".message-timestamp");
+                                plainText += timestampelement ? timestampelement.textContent+'\\n\\n' : '\\n';
+                            }
+                        }
+                
+                        return plainText;
+                    }
+
+                    getAdaptiveCardContent = (node) => {
+                        if (!node) {
+                            return undefined;
+                        }
+
+                        let plainText = "";
+                        const rows = node.querySelectorAll(".ac-textBlock p");
+                        rows.forEach((row) => {
+                            plainText += row.textContent+ '\\n';
+                        });
+
+                        return plainText;
+                    }
+
                 <\/script>
                 <div id="transcript"></div>
                 <script>

package/lib/types/common/Constants.d.ts

@@ -254,6 +254,7 @@ export declare class WidgetLoadTelemetryMessage {
 export declare class WidgetLoadCustomErrorString {
     static readonly AuthenticationFailedErrorString = "Authentication was not successful";
     static readonly NetworkErrorString = "Network Error";
+    static readonly CloseAdapterAfterDisconnectionErrorString = "Error trying to end/close chat adapter after the widget is back on-line, for an already disconnected session";
 }
 export declare class PrepareEndChatDescriptionConstants {
     static readonly ConversationEndedByCustomerWithoutPostChat = "Conversation ended by customer. Post chat not configured or should not show.";

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -201,7 +201,9 @@ export declare enum TelemetryEvent {
     PostChatContextCallFailed = "PostChatContextCallFailed",
     PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
     PostChatSurveyLoaded = "PostChatSurveyLoaded",
-    ChatDisconnectThreadEventReceived = "ChatDisconnectThreadEventReceived"
+    ChatDisconnectThreadEventReceived = "ChatDisconnectThreadEventReceived",
+    HiddenAdaptiveCardMessageReceived = "HiddenAdaptiveCardMessageReceived",
+    EndingAdapterAfterDisconnectionError = "EndingAdapterAfterDisconnectionError"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.d.ts

@@ -1,8 +1,11 @@
 import { IActivitySubscriber } from "./IActivitySubscriber";
+import { IBotAuthActivitySubscriberOptionalParams } from "../../interfaces/IBotAuthActivitySubscriberOptionalParams";
 export declare class BotAuthActivitySubscriber implements IActivitySubscriber {
     observer: any;
     private signInCardSeen;
-    constructor();
+    private fetchBotAuthConfigRetries;
+    private fetchBotAuthConfigRetryInterval;
+    constructor(optionalParams?: IBotAuthActivitySubscriberOptionalParams);
     applicable(activity: any): boolean;
     apply(activity: any): Promise<any>;
     next(activity: any): Promise<any>;

package/lib/types/components/livechatwidget/common/ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber.d.ts

@@ -0,0 +1,7 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class HiddenAdaptiveCardActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    apply(activity: any): Promise<void>;
+    applicable(activity: any): boolean;
+    next(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/createAdapter.d.ts

@@ -1 +1,2 @@
-export declare const createAdapter: (chatSDK: any) => Promise<any>;
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+export declare const createAdapter: (chatSDK: any, props?: ILiveChatWidgetProps | undefined) => Promise<any>;

package/lib/types/components/livechatwidget/common/helpers/markdownHelper.d.ts

@@ -0,0 +1,2 @@
+import MarkdownIt from "markdown-it";
+export declare const addSlackMarkdownIt: (markdown: MarkdownIt) => MarkdownIt;

package/lib/types/components/livechatwidget/interfaces/IBotAuthActivitySubscriberOptionalParams.d.ts

@@ -0,0 +1,4 @@
+export interface IBotAuthActivitySubscriberOptionalParams {
+    fetchBotAuthConfigRetries?: number;
+    fetchBotAuthConfigRetryInterval?: number;
+}

package/lib/types/components/webchatcontainerstateful/common/DesignerChatSDK.d.ts

@@ -3,4 +3,10 @@ import { MockChatSDK } from "./mockchatsdk";
 export declare class DesignerChatSDK extends MockChatSDK {
     constructor();
     createChatAdapter(): DesignerChatAdapter;
+    getLiveChatConfig(): {
+        LiveWSAndLiveChatEngJoin: {
+            msdyn_postconversationsurveyenable: string;
+            msdyn_conversationmode: string;
+        };
+    };
 }

package/lib/types/components/webchatcontainerstateful/interfaces/IBotAuthConfig.d.ts

@@ -0,0 +1,4 @@
+export interface IBotAuthConfig {
+    fetchBotAuthConfigRetries?: number;
+    fetchBotAuthConfigRetryInterval?: number;
+}

package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts

@@ -5,6 +5,7 @@ import { IStyle } from "@fluentui/react";
 import { IWebChatProps } from "./IWebChatProps";
 import { StyleOptions } from "botframework-webchat-api";
 import { IAdaptiveCardStyles } from "./IAdaptiveCardStyles";
+import { IBotAuthConfig } from "./IBotAuthConfig";
 export interface IWebChatContainerStatefulProps {
     containerStyles?: IStyle;
     disableNewLineMarkdownSupport?: boolean;
@@ -16,6 +17,7 @@ export interface IWebChatContainerStatefulProps {
     renderingMiddlewareProps?: IRenderingMiddlewareProps;
     localizedTexts?: ILiveChatWidgetLocalizedTexts;
     botMagicCode?: IBotMagicCodeConfig;
+    botAuthConfig?: IBotAuthConfig;
     hyperlinkTextOverride?: boolean;
     adaptiveCardStyles?: IAdaptiveCardStyles;
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.7.3-main.fee24eb",
+  "version": "1.7.3",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -75,7 +75,7 @@
   },
   "dependencies": {
     "@microsoft/omnichannel-chat-components": "1.1.5",
-    "@microsoft/omnichannel-chat-sdk": "^1.9.6",
+    "@microsoft/omnichannel-chat-sdk": "^1.10.1",
     "abort-controller-es5": "^2.0.1",
     "dompurify": "^2.5.4",
     "markdown-it": "^12.3.2",