@microsoft/omnichannel-chat-widget 1.7.3-main.112d01b → 1.7.3-main.5f11aa4

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Files changed (6) hide show
  1. package/lib/cjs/common/telemetry/TelemetryConstants.js +1 -0
  2. package/lib/cjs/components/livechatwidget/common/endChat.js +20 -5
  3. package/lib/esm/common/telemetry/TelemetryConstants.js +1 -0
  4. package/lib/esm/components/livechatwidget/common/endChat.js +20 -5
  5. package/lib/types/common/telemetry/TelemetryConstants.d.ts +1 -0
  6. package/package.json +1 -1
package/lib/cjs/common/telemetry/TelemetryConstants.js CHANGED
@@ -101,6 +101,7 @@ exports.TelemetryEvent = TelemetryEvent;
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  TelemetryEvent["GetConversationDetailsCallStarted"] = "GetConversationDetailsCallStarted";
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  TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
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  TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
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+ TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
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  TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
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  TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
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  TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
package/lib/cjs/components/livechatwidget/common/endChat.js CHANGED
@@ -141,12 +141,27 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
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  await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
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  await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
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  } catch (ex) {
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- _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
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- Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
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- ExceptionDetails: {
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- exception: ex
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- }
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+ var _inMemoryState$appSta;
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+ const inMemoryState = (0, _createReducer.executeReducer)(state, {
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+ type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
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+ payload: null
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  });
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+ // if the chat was disconnected or ended by the agent, we don't want to log the error
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+ if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
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+ _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
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+ Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
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+ ExceptionDetails: {
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+ exception: ex
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+ }
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+ });
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+ } else {
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+ _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.WARN, {
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+ Event: _TelemetryConstants.TelemetryEvent.DisconnectEndChatSDKCallFailed,
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+ ExceptionDetails: {
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+ exception: ex
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+ }
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+ });
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+ }
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  postMessageToOtherTab = false;
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  } finally {
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  await endChatStateCleanUp(dispatch);
package/lib/esm/common/telemetry/TelemetryConstants.js CHANGED
@@ -95,6 +95,7 @@ export let TelemetryEvent;
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  TelemetryEvent["GetConversationDetailsCallStarted"] = "GetConversationDetailsCallStarted";
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  TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
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  TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
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+ TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
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  TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
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  TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
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  TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
package/lib/esm/components/livechatwidget/common/endChat.js CHANGED
@@ -135,12 +135,27 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
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  await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
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  await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
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  } catch (ex) {
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- TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
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- Event: TelemetryEvent.EndChatSDKCallFailed,
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- ExceptionDetails: {
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- exception: ex
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- }
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+ var _inMemoryState$appSta;
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+ const inMemoryState = executeReducer(state, {
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+ type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
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+ payload: null
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  });
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+ // if the chat was disconnected or ended by the agent, we don't want to log the error
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+ if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
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+ TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
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+ Event: TelemetryEvent.EndChatSDKCallFailed,
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+ ExceptionDetails: {
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+ exception: ex
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+ }
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+ });
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+ } else {
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+ TelemetryHelper.logSDKEvent(LogLevel.WARN, {
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+ Event: TelemetryEvent.DisconnectEndChatSDKCallFailed,
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+ ExceptionDetails: {
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+ exception: ex
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+ }
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+ });
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+ }
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  postMessageToOtherTab = false;
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  } finally {
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  await endChatStateCleanUp(dispatch);
package/lib/types/common/telemetry/TelemetryConstants.d.ts CHANGED
@@ -88,6 +88,7 @@ export declare enum TelemetryEvent {
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  GetConversationDetailsCallStarted = "GetConversationDetailsCallStarted",
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  GetConversationDetailsCallFailed = "GetConversationDetailsCallFailed",
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  EndChatSDKCallFailed = "EndChatSDKCallFailed",
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+ DisconnectEndChatSDKCallFailed = "DisconnectEndChatSDKCallFailed",
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  GetChatReconnectContextSDKCallStarted = "GetChatReconnectContextSDKCallStarted",
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  GetChatReconnectContextSDKCallFailed = "GetChatReconnectContextSDKCallFailed",
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  ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
package/package.json CHANGED
@@ -1,6 +1,6 @@
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  {
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  "name": "@microsoft/omnichannel-chat-widget",
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- "version": "1.7.3-main.112d01b",
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+ "version": "1.7.3-main.5f11aa4",
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  "description": "Microsoft Omnichannel Chat Widget",
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  "main": "lib/cjs/index.js",
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  "types": "lib/types/index.d.ts",