@microsoft/omnichannel-chat-widget 1.7.3-main.112d01b → 1.7.3-main.3d9027c

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -101,6 +101,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["GetConversationDetailsCallStarted"] = "GetConversationDetailsCallStarted";
   TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
   TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
+  TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -141,12 +141,27 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
       await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
-      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
-        ExceptionDetails: {
-          exception: ex
-        }
+      var _inMemoryState$appSta;
+      const inMemoryState = (0, _createReducer.executeReducer)(state, {
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
       });
+      // if the chat was disconnected or ended by the agent, we don't want to log the error
+      if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      } else {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.WARN, {
+          Event: _TelemetryConstants.TelemetryEvent.DisconnectEndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      }
       postMessageToOtherTab = false;
     } finally {
       await endChatStateCleanUp(dispatch);

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -48,6 +48,7 @@ const setAuthenticationIfApplicable = async (props, chatSDK) => {
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = (0, _utils.getWidgetCacheIdfromProps)(props);
+
   // reconnect > chat from cache
   if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true && !(0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
     const shouldStartChatNormally = await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -69,7 +70,11 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
   // Setting Proactive chat settings
   const isProactiveChat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat;
   const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
-  await setAuthenticationIfApplicable(props, chatSDK);
+
+  // Setting auth settings to OC API to retrieve existing persistent chat session before start chat if any
+  if ((0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
+    await setAuthenticationIfApplicable(props, chatSDK);
+  }
 
   //Setting PreChat and intiate chat
   await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, state, props);
@@ -167,6 +172,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       Description: "Widget loading started"
     });
 
+    // Auth token retrieval needs to happen during start chat to support pop-out chat
+    await setAuthenticationIfApplicable(props, chatSDK);
+
     //Check if chat retrieved from cache
     if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
       var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -95,6 +95,7 @@ export let TelemetryEvent;
   TelemetryEvent["GetConversationDetailsCallStarted"] = "GetConversationDetailsCallStarted";
   TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
   TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
+  TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -135,12 +135,27 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
       await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
-      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.EndChatSDKCallFailed,
-        ExceptionDetails: {
-          exception: ex
-        }
+      var _inMemoryState$appSta;
+      const inMemoryState = executeReducer(state, {
+        type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
       });
+      // if the chat was disconnected or ended by the agent, we don't want to log the error
+      if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
+        TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.EndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      } else {
+        TelemetryHelper.logSDKEvent(LogLevel.WARN, {
+          Event: TelemetryEvent.DisconnectEndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      }
       postMessageToOtherTab = false;
     } finally {
       await endChatStateCleanUp(dispatch);

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -43,6 +43,7 @@ const setAuthenticationIfApplicable = async (props, chatSDK) => {
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = getWidgetCacheIdfromProps(props);
+
   // reconnect > chat from cache
   if (isReconnectEnabled(props.chatConfig) === true && !isPersistentEnabled(props.chatConfig)) {
     const shouldStartChatNormally = await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -64,7 +65,11 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
   // Setting Proactive chat settings
   const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
   const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
-  await setAuthenticationIfApplicable(props, chatSDK);
+
+  // Setting auth settings to OC API to retrieve existing persistent chat session before start chat if any
+  if (isPersistentEnabled(props.chatConfig)) {
+    await setAuthenticationIfApplicable(props, chatSDK);
+  }
 
   //Setting PreChat and intiate chat
   await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, state, props);
@@ -160,6 +165,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       Description: "Widget loading started"
     });
 
+    // Auth token retrieval needs to happen during start chat to support pop-out chat
+    await setAuthenticationIfApplicable(props, chatSDK);
+
     //Check if chat retrieved from cache
     if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
       var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -88,6 +88,7 @@ export declare enum TelemetryEvent {
     GetConversationDetailsCallStarted = "GetConversationDetailsCallStarted",
     GetConversationDetailsCallFailed = "GetConversationDetailsCallFailed",
     EndChatSDKCallFailed = "EndChatSDKCallFailed",
+    DisconnectEndChatSDKCallFailed = "DisconnectEndChatSDKCallFailed",
     GetChatReconnectContextSDKCallStarted = "GetChatReconnectContextSDKCallStarted",
     GetChatReconnectContextSDKCallFailed = "GetChatReconnectContextSDKCallFailed",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.7.3-main.112d01b",
+  "version": "1.7.3-main.3d9027c",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -77,7 +77,7 @@
     "@microsoft/omnichannel-chat-components": "1.1.5",
     "@microsoft/omnichannel-chat-sdk": "^1.9.5",
     "abort-controller-es5": "^2.0.1",
-    "dompurify": "^2.3.4",
+    "dompurify": "^2.5.4",
     "markdown-it": "^12.3.2",
     "markdown-it-attrs": "^4.1.6",
     "markdown-it-attrs-es5": "^2.0.2",