@microsoft/omnichannel-chat-widget 1.7.3-main.112d01b → 1.7.3-main.34ea4da

package/lib/cjs/common/Constants.js

@@ -307,6 +307,7 @@ class WidgetLoadCustomErrorString {}
 exports.WidgetLoadCustomErrorString = WidgetLoadCustomErrorString;
 _defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
 _defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+_defineProperty(WidgetLoadCustomErrorString, "CloseAdapterAfterDisconnectionErrorString", "Error trying to end/close chat adapter after the widget is back on-line, for an already disconnected session");
 class PrepareEndChatDescriptionConstants {}
 exports.PrepareEndChatDescriptionConstants = PrepareEndChatDescriptionConstants;
 _defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithoutPostChat", "Conversation ended by customer. Post chat not configured or should not show.");

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -101,6 +101,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["GetConversationDetailsCallStarted"] = "GetConversationDetailsCallStarted";
   TelemetryEvent["GetConversationDetailsCallFailed"] = "GetConversationDetailsCallFailed";
   TelemetryEvent["EndChatSDKCallFailed"] = "EndChatSDKCallFailed";
+  TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
@@ -214,6 +215,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
+  TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
+  TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 class TelemetryConstants {
   static map(eventTypeOrScenarioType) {

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.FooterStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
-var _react = _interopRequireDefault(require("react"));
+var _react = _interopRequireWildcard(require("react"));
 var _AudioNotificationStateful = _interopRequireDefault(require("./audionotificationstateful/AudioNotificationStateful"));
 var _Constants = require("../../common/Constants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -18,9 +18,11 @@ var _DownloadTranscriptStateful = require("./downloadtranscriptstateful/Download
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
+function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const FooterStateful = props => {
-  var _footerProps$controlP3, _footerProps$controlP4;
+  var _footerProps$controlP3, _footerProps$controlP6;
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // hideFooterDisplay - the purpose of this is to keep the footer always "active",
   // but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
@@ -87,13 +89,22 @@ const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
+  (0, _react.useEffect)(() => {
+    if (state.appStates.isAudioMuted === null) {
+      var _footerProps$controlP4, _footerProps$controlP5;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : (_footerProps$controlP5 = _footerProps$controlP4.audioNotificationButtonProps) === null || _footerProps$controlP5 === void 0 ? void 0 : _footerProps$controlP5.isAudioMuted) ?? false
+      });
+    }
+  }, []);
   return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, !hideFooterDisplay && /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
-    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP6 = footerProps.controlProps) === null || _footerProps$controlP6 === void 0 ? void 0 : _footerProps$controlP6.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 exports.FooterStateful = FooterStateful;

package/lib/cjs/components/livechatwidget/LiveChatWidget.js

@@ -11,16 +11,21 @@ var _ChatSDKStore = require("../../contexts/ChatSDKStore");
 var _LiveChatWidgetStateful = _interopRequireDefault(require("./livechatwidgetstateful/LiveChatWidgetStateful"));
 var _createReducer = require("../../contexts/createReducer");
 var _LiveChatWidgetContextInitialState = require("../../contexts/common/LiveChatWidgetContextInitialState");
+var _getMockChatSDKIfApplicable = require("./common/getMockChatSDKIfApplicable");
+var _overridePropsOnMockIfApplicable = _interopRequireDefault(require("./common/overridePropsOnMockIfApplicable"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 const LiveChatWidget = props => {
+  var _props$mock;
   const reducer = (0, _createReducer.createReducer)();
   const [state, dispatch] = (0, _react.useReducer)(reducer, (0, _LiveChatWidgetContextInitialState.getLiveChatWidgetContextInitialState)(props));
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = (0, _react.useState)(undefined);
+  const chatSDK = (0, _getMockChatSDKIfApplicable.getMockChatSDKIfApplicable)(props.chatSDK, props === null || props === void 0 ? void 0 : (_props$mock = props.mock) === null || _props$mock === void 0 ? void 0 : _props$mock.type);
+  (0, _overridePropsOnMockIfApplicable.default)(props);
   return /*#__PURE__*/_react.default.createElement(_ChatSDKStore.ChatSDKStore.Provider, {
-    value: props.chatSDK
+    value: chatSDK
   }, /*#__PURE__*/_react.default.createElement(_ChatAdapterStore.ChatAdapterStore.Provider, {
     value: [adapter, setAdapter]
   }, /*#__PURE__*/_react.default.createElement(_ChatContextStore.ChatContextStore.Provider, {

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -13,8 +13,6 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
-const fetchBotAuthConfigRetries = 3;
-const fetchBotAuthConfigRetryInterval = 1000;
 let response;
 const extractSignInId = signInUrl => {
   const result = botOauthUrlRegex.exec(signInUrl);
@@ -43,7 +41,7 @@ const extractSasUrl = async attachment => {
   }
   return sasUrl;
 };
-const fetchBotAuthConfig = async retries => {
+const fetchBotAuthConfig = async (retries, interval) => {
   _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
     Event: _TelemetryConstants.TelemetryEvent.SetBotAuthProviderFetchConfig
   });
@@ -64,14 +62,25 @@ const fetchBotAuthConfig = async retries => {
     // Base Case
     throw new Error();
   }
-  await delay(fetchBotAuthConfigRetryInterval);
-  return await fetchBotAuthConfig(--retries);
+  await delay(interval);
+  return await fetchBotAuthConfig(--retries, interval);
 };
 class BotAuthActivitySubscriber {
   constructor() {
+    let optionalParams = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : {};
     _defineProperty(this, "observer", void 0);
     _defineProperty(this, "signInCardSeen", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetries", void 0);
+    _defineProperty(this, "fetchBotAuthConfigRetryInterval", void 0);
     this.signInCardSeen = new Set();
+    this.fetchBotAuthConfigRetries = 3;
+    this.fetchBotAuthConfigRetryInterval = 1000;
+    if (optionalParams.fetchBotAuthConfigRetries) {
+      this.fetchBotAuthConfigRetries = optionalParams.fetchBotAuthConfigRetries;
+    }
+    if (optionalParams.fetchBotAuthConfigRetryInterval) {
+      this.fetchBotAuthConfigRetryInterval = optionalParams.fetchBotAuthConfigRetryInterval;
+    }
   }
   applicable(activity) {
     var _activity$attachments;
@@ -110,7 +119,7 @@ class BotAuthActivitySubscriber {
       _omnichannelChatComponents.BroadcastService.postMessage(event);
     }
     try {
-      const response = await fetchBotAuthConfig(fetchBotAuthConfigRetries);
+      const response = await fetchBotAuthConfig(this.fetchBotAuthConfigRetries, this.fetchBotAuthConfigRetryInterval);
       if (response === false) {
         _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.SetBotAuthProviderHideCard

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber.js

@@ -0,0 +1,77 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.HiddenAdaptiveCardActivitySubscriber = void 0;
+var _Constants = require("../../../../common/Constants");
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+class HiddenAdaptiveCardActivitySubscriber {
+  constructor() {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    _defineProperty(this, "observer", void 0);
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async apply(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+    this.observer.next(false);
+    _omnichannelChatComponents.BroadcastService.postMessage({
+      eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+      payload: {
+        attachments: attachments || [attachment],
+        text: "Custom Event"
+      }
+    });
+    return;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  applicable(activity) {
+    const {
+      attachments,
+      attachment
+    } = activity;
+
+    // Use `attachments` or `attachment` (whichever exists)
+    const cards = attachments || [attachment];
+
+    // Check if contentType is "AdaptiveCard"
+    const adaptiveCard = cards === null || cards === void 0 ? void 0 : cards.find(
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    item => _Constants.Constants.supportedAdaptiveCardContentTypes.indexOf(item === null || item === void 0 ? void 0 : item.contentType) >= 0);
+    if (adaptiveCard && adaptiveCard.content) {
+      const {
+        body
+      } = adaptiveCard.content;
+      if (Array.isArray(body)) {
+        // Check if all elements in `body` have `isVisible: false`
+        const allInvisible = body.every(item => item.isVisible === false);
+        if (allInvisible) {
+          _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.HiddenAdaptiveCardMessageReceived,
+            Description: "All elements in AdaptiveCard are invisible"
+          });
+          return true;
+        }
+      }
+    }
+    return false;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}
+exports.HiddenAdaptiveCardActivitySubscriber = HiddenAdaptiveCardActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/chatDisconnectHelper.js

@@ -4,11 +4,11 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.handleChatDisconnect = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
   var _state$appStates, _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;

package/lib/cjs/components/livechatwidget/common/createAdapter.js

@@ -11,8 +11,14 @@ var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/c
 var _ChatAdapterShim = require("./ChatAdapterShim");
 var _PauseActivitySubscriber = require("./ActivitySubscriber/PauseActivitySubscriber");
 var _BotAuthActivitySubscriber = require("./ActivitySubscriber/BotAuthActivitySubscriber");
+var _HiddenAdaptiveCardActivitySubscriber = require("./ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber");
+const defaultBotAuthConfig = {
+  fetchBotAuthConfigRetries: 3,
+  fetchBotAuthConfigRetryInterval: 1000
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createAdapter = async chatSDK => {
+const createAdapter = async (chatSDK, props) => {
   const chatAdapterOptionalParams = {
     IC3Adapter: {
       options: {
@@ -38,9 +44,16 @@ const createAdapter = async chatSDK => {
   let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams);
   //so far, there is no need to convert to the shim adapter when using visual tests
   if (chatSDK.isMockModeOn !== true) {
+    var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4;
+    const botAuthActivitySubscriberOptionalParams = {
+      fetchBotAuthConfigRetries: (props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.botAuthConfig) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.fetchBotAuthConfigRetries) || defaultBotAuthConfig.fetchBotAuthConfigRetries,
+      fetchBotAuthConfigRetryInterval: (props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.botAuthConfig) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.fetchBotAuthConfigRetryInterval) || defaultBotAuthConfig.fetchBotAuthConfigRetryInterval
+    };
     adapter = new _ChatAdapterShim.ChatAdapterShim(adapter);
     adapter.addSubscriber(new _PauseActivitySubscriber.PauseActivitySubscriber());
-    adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber());
+    adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber(botAuthActivitySubscriberOptionalParams));
+    // Remove this code after ICM ID:544623085 is fixed
+    adapter.addSubscriber(new _HiddenAdaptiveCardActivitySubscriber.HiddenAdaptiveCardActivitySubscriber());
     return adapter.chatAdapter;
   }
   return adapter;

package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -4,12 +4,13 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.createInternetConnectionChangeHandler = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _Constants = require("../../../common/Constants");
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 const isInternetConnected = async () => {
   try {
     const response = await fetch(_Constants.Constants.internetConnectionTestUrl);
@@ -32,6 +33,9 @@ const createInternetConnectionChangeHandler = async () => {
         Event: _TelemetryConstants.TelemetryEvent.NetworkReconnected
       });
       _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.NetworkReconnected
+      });
     }
   };
 

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -7,8 +7,8 @@ exports.createMarkdown = void 0;
 var _Constants = require("../../../common/Constants");
 var _markdownIt = _interopRequireDefault(require("markdown-it"));
 var _markdownItForInline = _interopRequireDefault(require("markdown-it-for-inline"));
-var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
 var _defaultMarkdownLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts");
+var _markdownHelper = require("./helpers/markdownHelper");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdownSupport) => {
@@ -19,7 +19,7 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
     });
-    markdown.use(_slackMarkdownIt.default);
+    markdown = (0, _markdownHelper.addSlackMarkdownIt)(markdown);
   } else {
     markdown = new _markdownIt.default(_Constants.Constants.Zero, {
       html: true,

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -141,12 +141,27 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
       await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
-      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
-        ExceptionDetails: {
-          exception: ex
-        }
+      var _inMemoryState$appSta;
+      const inMemoryState = (0, _createReducer.executeReducer)(state, {
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
       });
+      // if the chat was disconnected or ended by the agent, we don't want to log the error
+      if (!(inMemoryState !== null && inMemoryState !== void 0 && (_inMemoryState$appSta = inMemoryState.appStates) !== null && _inMemoryState$appSta !== void 0 && _inMemoryState$appSta.chatDisconnectEventReceived)) {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      } else {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.WARN, {
+          Event: _TelemetryConstants.TelemetryEvent.DisconnectEndChatSDKCallFailed,
+          ExceptionDetails: {
+            exception: ex
+          }
+        });
+      }
       postMessageToOtherTab = false;
     } finally {
       await endChatStateCleanUp(dispatch);

package/lib/cjs/components/livechatwidget/common/getMockChatSDKIfApplicable.js

@@ -0,0 +1,26 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.getMockChatSDKIfApplicable = void 0;
+var _DemoChatSDK = require("../../webchatcontainerstateful/common/DemoChatSDK");
+var _DesignerChatSDK = require("../../webchatcontainerstateful/common/DesignerChatSDK");
+var _mockchatsdk = require("../../webchatcontainerstateful/common/mockchatsdk");
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const getMockChatSDKIfApplicable = (chatSDK, type) => {
+  if (type) {
+    switch (type.toLowerCase()) {
+      case "demo":
+        chatSDK = new _DemoChatSDK.DemoChatSDK();
+        break;
+      case "designer":
+        chatSDK = new _DesignerChatSDK.DesignerChatSDK();
+        break;
+      default:
+        chatSDK = new _mockchatsdk.MockChatSDK();
+    }
+  }
+  return chatSDK;
+};
+exports.getMockChatSDKIfApplicable = getMockChatSDKIfApplicable;

package/lib/cjs/components/livechatwidget/common/helpers/markdownHelper.js

@@ -0,0 +1,23 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.addSlackMarkdownIt = void 0;
+var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+const addSlackMarkdownIt = markdown => {
+  try {
+    markdown.use(_slackMarkdownIt.default);
+  } catch (e) {
+    // this is to support the case when slack-markdown-it 
+    // transpiled code doesn't export default (webpack5)
+    if (_slackMarkdownIt.default.default.apply) {
+      markdown.use(_slackMarkdownIt.default.default);
+    } else {
+      console.error("Error while adding slackMarkdown plugin", e);
+    }
+  }
+  return markdown;
+};
+exports.addSlackMarkdownIt = addSlackMarkdownIt;

package/lib/cjs/components/livechatwidget/common/overridePropsOnMockIfApplicable.js

@@ -0,0 +1,41 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+const overridePropsOnMockIfApplicable = props => {
+  var _props$mock, _props$mock2;
+  if (props !== null && props !== void 0 && (_props$mock = props.mock) !== null && _props$mock !== void 0 && _props$mock.type && (props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type.toLowerCase()) === "designer") {
+    if (!props.webChatContainerProps) {
+      props.webChatContainerProps = {};
+    }
+    if (!props.webChatContainerProps.webChatProps) {
+      props.webChatContainerProps.webChatProps = {};
+    }
+    if (!props.webChatContainerProps.webChatStyles) {
+      props.webChatContainerProps.webChatStyles = {};
+    }
+    if (!props.webChatContainerProps.webChatProps.overrideLocalizedStrings) {
+      props.webChatContainerProps.webChatProps.overrideLocalizedStrings = {};
+    }
+    props.webChatContainerProps = {
+      ...props.webChatContainerProps,
+      webChatProps: {
+        disabled: true,
+        ...props.webChatContainerProps.webChatProps,
+        overrideLocalizedStrings: {
+          TEXT_INPUT_PLACEHOLDER: "Send a message . . .",
+          ...props.webChatContainerProps.webChatProps.overrideLocalizedStrings
+        }
+      },
+      webChatStyles: {
+        hideUploadButton: false,
+        sendBoxBackground: "rgb(243, 242, 241)",
+        ...props.webChatContainerProps.webChatStyles
+      }
+    };
+  }
+};
+var _default = overridePropsOnMockIfApplicable;
+exports.default = _default;

package/lib/cjs/components/livechatwidget/common/persistentChatHelper.js

@@ -11,7 +11,8 @@ const shouldSetPreChatIfPersistentChat = async (chatSDK, conversationMode, showP
   let skipPreChat = false;
   if (persistentEnabled) {
     const reconnectableChatsParams = {
-      authenticatedUserToken: chatSDK.authenticatedUserToken
+      authenticatedUserToken: chatSDK.authenticatedUserToken,
+      requestId: chatSDK.requestId
     };
     try {
       const reconnectableChatsResponse = await chatSDK.OCClient.getReconnectableChats(reconnectableChatsParams);

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -8,21 +8,21 @@ var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants"
 var _Constants = require("../../../common/Constants");
 var _utils = require("../../../common/utils");
 var _authHelper = require("./authHelper");
+var _reconnectChatHelper = require("./reconnectChatHelper");
+var _startChatErrorHandler = require("./startChatErrorHandler");
 var _ActivityStreamHandler = require("./ActivityStreamHandler");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
+var _endChat = require("./endChat");
 var _createAdapter = require("./createAdapter");
 var _newMessageEventHandler = require("../../../plugins/newMessageEventHandler");
-var _reconnectChatHelper = require("./reconnectChatHelper");
-var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
-var _updateSessionDataForTelemetry = require("./updateSessionDataForTelemetry");
-var _startChatErrorHandler = require("./startChatErrorHandler");
-var _endChat = require("./endChat");
 var _liveChatConfigUtils = require("./liveChatConfigUtils");
+var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
 var _persistentChatHelper = require("./persistentChatHelper");
+var _updateSessionDataForTelemetry = require("./updateSessionDataForTelemetry");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let optionalParams = {};
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -48,6 +48,7 @@ const setAuthenticationIfApplicable = async (props, chatSDK) => {
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = (0, _utils.getWidgetCacheIdfromProps)(props);
+
   // reconnect > chat from cache
   if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true && !(0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
     const shouldStartChatNormally = await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -69,7 +70,11 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
   // Setting Proactive chat settings
   const isProactiveChat = state.appStates.conversationState === _ConversationState.ConversationState.ProactiveChat;
   const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
-  await setAuthenticationIfApplicable(props, chatSDK);
+
+  // Setting auth settings to OC API to retrieve existing persistent chat session before start chat if any
+  if ((0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
+    await setAuthenticationIfApplicable(props, chatSDK);
+  }
 
   //Setting PreChat and intiate chat
   await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, state, props);
@@ -153,7 +158,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
     (0, _endChat.chatSDKStateCleanUp)(chatSDK);
   }
   try {
-    var _state$appStates2, _newAdapter$activity$;
+    var _state$appStates2;
     // Clear disconnect state on start chat
     (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
@@ -167,6 +172,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       Description: "Widget loading started"
     });
 
+    // Auth token retrieval needs to happen during start chat to support pop-out chat
+    await setAuthenticationIfApplicable(props, chatSDK);
+
     //Check if chat retrieved from cache
     if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
       var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
@@ -201,16 +209,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       isStartChatSuccessful = false;
       throw error;
     }
-
-    // New adapter creation
-    const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK);
-    setAdapter(newAdapter);
-    const chatToken = await chatSDK.getChatToken();
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-      payload: chatToken
-    });
-    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe((0, _newMessageEventHandler.createOnNewAdapterActivityHandler)(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
+    await createAdapterAndSubscribe(chatSDK, dispatch, setAdapter, props);
 
     // Set app state to Active
     if (isStartChatSuccessful) {
@@ -231,27 +230,26 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
         payload: persistedState
       });
       (0, _startChatErrorHandler.logWidgetLoadComplete)(_Constants.WidgetLoadTelemetryMessage.PersistedStateRetrievedMessage);
-      await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, true);
+      // Set post chat context in state, load in background to do not block the load
+      (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, true);
       return;
     }
 
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
-
     // Persistent Chat relies on the `reconnectId` retrieved from reconnectablechats API to reconnect upon start chat and not `liveChatContext`
     if (!persistentChatEnabled) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
         payload: liveChatContext
       });
     }
     (0, _startChatErrorHandler.logWidgetLoadComplete)();
-    // Set post chat context in state
-    // Commenting this for now as post chat context is fetched during end chat
-    await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
-
+    // Set post chat context in state, load in background to do not block the load
+    (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
     // Updating chat session detail for telemetry
-    await (0, _updateSessionDataForTelemetry.updateSessionDataForTelemetry)(chatSDK, dispatch);
+    await (0, _updateSessionDataForTelemetry.updateTelemetryData)(chatSDK, dispatch);
   } catch (ex) {
     (0, _startChatErrorHandler.handleStartChatError)(dispatch, chatSDK, props, ex, isStartChatSuccessful);
   } finally {
@@ -262,6 +260,19 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.initStartChat = initStartChat;
+const createAdapterAndSubscribe = async (chatSDK, dispatch, setAdapter, props) => {
+  var _newAdapter$activity$;
+  // New adapter creation
+  const newAdapter = await (0, _createAdapter.createAdapter)(chatSDK, props);
+  setAdapter(newAdapter);
+  const chatToken = await chatSDK.getChatToken();
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+    payload: chatToken
+  });
+  newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe((0, _newMessageEventHandler.createOnNewAdapterActivityHandler)(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
+};
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
   // By pass this function in case of popout chat
@@ -349,10 +360,8 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
   var _state$domainStates8, _state$domainStates8$, _state$domainStates9;
   const requestIdFromCache = (_state$domainStates8 = state.domainStates) === null || _state$domainStates8 === void 0 ? void 0 : (_state$domainStates8$ = _state$domainStates8.liveChatContext) === null || _state$domainStates8$ === void 0 ? void 0 : _state$domainStates8$.requestId;
   const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates9 = state.domainStates) === null || _state$domainStates9 === void 0 ? void 0 : _state$domainStates9.liveChatContext;
-
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
-
   // Preserve current requestId
   const currentRequestId = chatSDK.requestId ?? "";
   dispatch({