@microsoft/omnichannel-chat-widget 1.6.3-main.e6221d5 → 1.6.3

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -64,6 +64,7 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
   BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
+  BroadcastEvent["SyncMinimize"] = "SyncMinimize";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 let TelemetryEvent;
 exports.TelemetryEvent = TelemetryEvent;

package/lib/cjs/common/utils.js

@@ -383,15 +383,20 @@ const debounceLeading = function (fn) {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.debounceLeading = debounceLeading;
-const getConversationDetailsCall = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
+const getConversationDetailsCall = async function (chatSDK) {
+  let liveChatContext = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : null;
+  let conversationDetails = undefined; // eslint-disable-line @typescript-eslint/no-explicit-any
+  const optionalParams = {}; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+  if (liveChatContext !== null && liveChatContext !== void 0 && liveChatContext.requestId && liveChatContext !== null && liveChatContext !== void 0 && liveChatContext.chatToken) {
+    optionalParams.liveChatContext = liveChatContext;
+  }
   try {
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallStarted,
       Description: "Conversation details call started"
     });
-    conversationDetails = await chatSDK.getConversationDetails();
+    conversationDetails = await chatSDK.getConversationDetails(optionalParams);
   } catch (error) {
     checkContactIdError(error);
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {

package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -45,33 +45,38 @@ const EmailTranscriptPaneStateful = props => {
     });
     (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
   };
+  const onSend = (0, _react.useCallback)(async email => {
+    var _state$domainStates;
+    const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext;
+    closeEmailTranscriptPane();
+    const chatTranscriptBody = {
+      emailAddress: email,
+      attachmentMessage: (props === null || props === void 0 ? void 0 : props.attachmentMessage) ?? "The following attachment was uploaded during the conversation:"
+    };
+    try {
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody, {
+        liveChatContext
+      }));
+      _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.EmailAddressSaved, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === null || _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === void 0 ? void 0 : _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptSent,
+        Description: "Transcript sent to email successfully."
+      });
+    } catch (ex) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+      const message = (0, _utils.formatTemplateString)(_defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
+      _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
+    }
+  }, [props.attachmentMessage, props.bannerMessageOnError, chatSDK, state.domainStates.liveChatContext]);
   const controlProps = {
     id: "oclcw-emailTranscriptDialogContainer",
     dir: state.domainStates.globalDir,
-    onSend: async email => {
-      closeEmailTranscriptPane();
-      const chatTranscriptBody = {
-        emailAddress: email,
-        attachmentMessage: (props === null || props === void 0 ? void 0 : props.attachmentMessage) ?? "The following attachment was uploaded during the conversation:"
-      };
-      try {
-        await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody));
-        _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.EmailAddressSaved, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === null || _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === void 0 ? void 0 : _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptSent,
-          Description: "Transcript sent to email successfully."
-        });
-      } catch (ex) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptFailed,
-          ExceptionDetails: {
-            exception: ex
-          }
-        });
-        const message = (0, _utils.formatTemplateString)(_defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
-        _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
-      }
-    },
+    onSend,
     onCancel: () => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptCancelButtonClicked,

package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -12,6 +12,8 @@ var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants"
 var _createChatTranscript = _interopRequireDefault(require("../../../plugins/createChatTranscript"));
 var _dompurify = _interopRequireDefault(require("dompurify"));
 var _utils = require("../../../common/utils");
+var _createReducer = require("../../../contexts/createReducer");
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 const processDisplayName = displayName => {
   // if displayname matches "teamsvisitor:<some alphanumeric string>", we replace it with "Customer"
@@ -164,12 +166,16 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const downloadTranscript = async (chatSDK, downloadTranscriptProps, state) => {
-  var _state$domainStates, _state$domainStates2, _state$domainStates2$;
-  // Need to keep existing request id for scenarios when trnascript is downloaded after endchat
-  const liveChatContext = {
-    chatToken: state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.chatToken,
-    requestId: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.chatToken) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.requestId
-  };
+  var _state$domainStates;
+  // Need to keep existing live chat context for scenarios when transcript is downloaded after endchat
+  let liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext;
+  if (!liveChatContext) {
+    const inMemoryState = (0, _createReducer.executeReducer)(state, {
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    liveChatContext = inMemoryState.domainStates.liveChatContext;
+  }
   let data = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getLiveChatTranscript({
     liveChatContext
   }));

package/lib/cjs/components/livechatwidget/common/authHelper.js

@@ -7,6 +7,7 @@ exports.removeAuthTokenProvider = exports.handleAuthentication = exports.getAuth
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _utils = require("../../../common/utils");
+var _Constants = require("../../../common/Constants");
 const getAuthClientFunction = chatConfig => {
   let authClientFunction = undefined;
   if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
@@ -32,10 +33,12 @@ const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
       });
       return true;
     } else {
+      // instead of returning false, it's more appropiate to thrown an error to force error handling on the caller side
+      // this will help to avoid the error to be ignored and the chat to be started
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.ReceivedNullOrEmptyToken
       });
-      return false;
+      throw new Error(_Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
     }
   }
   return false;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -119,7 +119,7 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
       });
       //Get auth token again if chat continued for longer time, otherwise gets 401 error
-      await handleAuthenticationIfEnabled(props, chatSDK);
+      await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
@@ -200,10 +200,6 @@ const callingStateCleanUp = dispatch => {
 exports.callingStateCleanUp = callingStateCleanUp;
 const endChatStateCleanUp = dispatch => {
   // Need to clear these states immediately when chat ended from OC.
-  dispatch({
-    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-    payload: undefined
-  });
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
     payload: undefined
@@ -248,6 +244,12 @@ const closeChatStateCleanUp = dispatch => {
       proactiveChatInNewWindow: false
     }
   });
+
+  // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+    payload: undefined
+  });
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -308,27 +310,6 @@ const closeChatWidget = (dispatch, props, state) => {
   });
 };
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleAuthenticationIfEnabled = async (props, chatSDK) => {
-  //Unable to end chat if token has expired
-  if (props.getAuthToken) {
-    const authClientFunction = (0, _authHelper.getAuthClientFunction)(props.chatConfig);
-    if (props.getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before end chat
-      const authSuccess = await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
-      if (!authSuccess) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.GetAuthTokenFailed,
-          ExceptionDetails: {
-            exception: "Unable to get auth token during end chat"
-          }
-        });
-        throw new Error("handleAuthenticationIfEnabled:Failed to get authentication token");
-      }
-    }
-  }
-};
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const chatTokenCleanUp = async dispatch => {
   //Just do cleanup here
@@ -336,10 +317,8 @@ const chatTokenCleanUp = async dispatch => {
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
     payload: undefined
   });
-  dispatch({
-    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-    payload: undefined
-  });
+
+  // Need to keep liveChatContext until chat is fully closed to for transcript download/email
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -13,6 +13,7 @@ var _Constants = require("../../../common/Constants");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _startChatErrorHandler = require("./startChatErrorHandler");
 // Return value: should start normal chat flow when reconnect is enabled
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
@@ -21,7 +22,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
   const isAuthenticatedChat = (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
 
   // Get chat reconnect context
-  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat, dispatch);
 
   // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
@@ -57,7 +58,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.handleChatReconnect = handleChatReconnect;
-const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat) => {
+const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat, dispatch) => {
   try {
     var _props$reconnectChatP4;
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -69,6 +70,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     };
     // Get auth token for getting chat reconnect context
     if (isAuthenticatedChat) {
+      // handle authentication will throw error if auth token is not available, so no need to check for response
       await (0, _authHelper.handleAuthentication)(chatSDK, chatConfig, props.getAuthToken);
     }
     const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
@@ -78,7 +80,9 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
       (0, _authHelper.removeAuthTokenProvider)(chatSDK);
     }
     return reconnectChatContext;
-  } catch (error) {
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  catch (error) {
     (0, _utils.checkContactIdError)(error);
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
@@ -86,6 +90,12 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
         exception: error
       }
     });
+
+    // when auth token is not available, propagate the error to stop the execution and ensure error pane is loaded
+    if ((error === null || error === void 0 ? void 0 : error.message) == _Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString) {
+      (0, _startChatErrorHandler.handleStartChatError)(dispatch, chatSDK, props, new Error(_Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString), false);
+      throw error;
+    }
   }
 };
 

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -32,7 +32,6 @@ let popoutWidgetInstanceId;
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = (0, _utils.getWidgetCacheIdfromProps)(props);
-
   // reconnect > chat from cache
   if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true && !(0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
     const shouldStartChatNormally = await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -83,6 +82,7 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
       });
       return;
     } else {
+      var _state$appStates;
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
         payload: preChatSurveyResponse
@@ -91,6 +91,24 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Prechat
       });
+
+      // If minimized, maximize the chat, if the state is missing, consider it as minimized
+      if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) == undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
+        var _state$domainStates2, _state$domainStates2$, _state$domainStates3, _state$domainStates3$;
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+
+        // this event will notify the upper layer to maximize the widget, an event missing during multi-tab scenario.
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
+          payload: {
+            height: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.widgetSize) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.height,
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.width
+          }
+        });
+      }
       return;
     }
   }
@@ -117,9 +135,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
     (0, _endChat.chatSDKStateCleanUp)(chatSDK);
   }
   try {
-    var _state$appStates, _newAdapter$activity$;
+    var _state$appStates2, _newAdapter$activity$;
     // Clear disconnect state on start chat
-    (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived) && dispatch({
+    (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
       payload: false
     });
@@ -214,7 +232,6 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       payload: liveChatContext
     });
     (0, _startChatErrorHandler.logWidgetLoadComplete)();
-
     // Set post chat context in state
     // Commenting this for now as post chat context is fetched during end chat
     await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
@@ -232,9 +249,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.initStartChat = initStartChat;
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _state$appStates2, _persistedState$domai6, _persistedState$appSt;
+  var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
   // By pass this function in case of popout chat
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.hideStartChatButton) === true) {
+  if ((state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.hideStartChatButton) === true) {
     return false;
   }
   const persistedState = (0, _utils.getStateFromCache)((0, _utils.getWidgetCacheIdfromProps)(props));
@@ -257,17 +274,17 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates2, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates4, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.customContext) {
-    var _state$domainStates3;
+  if (state !== null && state !== void 0 && (_state$domainStates4 = state.domainStates) !== null && _state$domainStates4 !== void 0 && _state$domainStates4.customContext) {
+    var _state$domainStates5;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : _state$domainStates5.customContext))
     });
     return;
   }
@@ -315,12 +332,14 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
-  var _state$domainStates4, _state$domainStates4$;
-  const requestIdFromCache = (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.liveChatContext) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.requestId;
+  var _state$domainStates6, _state$domainStates6$, _state$domainStates7;
+  const requestIdFromCache = (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.liveChatContext) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.requestId;
+  const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates7 = state.domainStates) === null || _state$domainStates7 === void 0 ? void 0 : _state$domainStates7.liveChatContext;
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
 
-  //Preserve current requestId
+  // Preserve current requestId
   const currentRequestId = chatSDK.requestId ?? "";
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID,
@@ -328,9 +347,8 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
   });
   try {
     chatSDK.requestId = requestIdFromCache;
-    conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
+    conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK, liveChatContext);
     if (Object.keys(conversationDetails).length === 0) {
-      chatSDK.requestId = currentRequestId;
       return false;
     }
     if (conversationDetails.state === _Constants.LiveWorkItemState.Closed || conversationDetails.state === _Constants.LiveWorkItemState.WrapUp) {
@@ -338,18 +356,16 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
         payload: undefined
       });
-      chatSDK.requestId = currentRequestId;
       return false;
     }
     return true;
-  } catch (erorr) {
+  } catch (error) {
     _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsException,
       ExceptionDetails: {
-        exception: `Conversation is not valid: ${erorr}`
+        exception: `Conversation is not valid: ${error}`
       }
     });
-    chatSDK.requestId = currentRequestId;
     return false;
   }
 };

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.js

@@ -29,6 +29,11 @@ const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessfu
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
       payload: _StartChatFailureType.StartChatFailureType.AuthSetupError
     });
+    // set conversation to error to enforce error UI pane
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Error
+    });
     logWidgetLoadCompleteWithError(ex);
   }
   if (ex.message === _Constants.WidgetLoadCustomErrorString.NetworkErrorString) {

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -144,9 +144,6 @@ const LiveChatWidgetStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Loading
       });
-      if (localState) {
-        localState.appStates.conversationState = _ConversationState.ConversationState.Loading;
-      }
 
       //Check if conversation state is not in wrapup or closed state
       isChatValid = await (0, _startChat.checkIfConversationStillValid)(chatSDK, dispatch, state);
@@ -163,7 +160,11 @@ const LiveChatWidgetStateful = props => {
         // adding the reconnect logic for the case when customer tries to reconnect from a new browser or InPrivate browser
         const reconnectTriggered = await isReconnectTriggered();
         if (!reconnectTriggered) {
-          await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+          const inMemoryState = (0, _createReducer.executeReducer)(state, {
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+            payload: null
+          });
+          await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, inMemoryState, props);
         }
         return;
       } else {
@@ -343,31 +344,35 @@ const LiveChatWidgetStateful = props => {
       }
     });
 
+    /**
+     * This will allow to sync multiple tabs to handle minimize and maximize state, 
+     * the event is expected to be emitted from scripting layer.
+     */
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.SyncMinimize).subscribe(msg => {
+      var _msg$payload4;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.minimized
+      });
+    });
+
     // Start chat from SDK Event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(msg => {
-      var _msg$payload4, _msg$payload5, _msg$payload6, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
+      var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If the startChat event is not initiated by the same tab. Ignore the call
-      if (!(0, _utils.isNullOrUndefined)(msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      if (!(0, _utils.isNullOrUndefined)(msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload6 = msg.payload) === null || _msg$payload6 === void 0 ? void 0 : _msg$payload6.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         return;
       }
-      let stateWithUpdatedContext = state;
-      if (msg !== null && msg !== void 0 && (_msg$payload6 = msg.payload) !== null && _msg$payload6 !== void 0 && _msg$payload6.customContext) {
-        var _msg$payload7, _msg$payload8;
+      if (msg !== null && msg !== void 0 && (_msg$payload7 = msg.payload) !== null && _msg$payload7 !== void 0 && _msg$payload7.customContext) {
+        var _msg$payload8;
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
-          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload7 = msg.payload) === null || _msg$payload7 === void 0 ? void 0 : _msg$payload7.customContext
+          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
-        stateWithUpdatedContext = {
-          ...state,
-          domainStates: {
-            ...state.domainStates,
-            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
-          }
-        };
       }
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
@@ -377,13 +382,14 @@ const LiveChatWidgetStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
         payload: null
       });
+      inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
       // Only initiate new chat if widget runtime state is one of the followings
       if (((_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.conversationState) === _ConversationState.ConversationState.Closed || ((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === _ConversationState.ConversationState.InActive || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === _ConversationState.ConversationState.Postchat) {
         _omnichannelChatComponents.BroadcastService.postMessage({
           eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
         });
-        (0, _startChat.prepareStartChat)(props, chatSDK, stateWithUpdatedContext, dispatch, setAdapter);
+        (0, _startChat.prepareStartChat)(props, chatSDK, inMemoryState, dispatch, setAdapter);
         return;
       }
 
@@ -450,8 +456,8 @@ const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      var _msg$payload9;
-      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      var _msg$payload10;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -210,6 +210,10 @@ const WebChatContainerStateful = props => {
         .ms_lcw_webchat_sent_message a:active {
             color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp13 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp13 === void 0 ? void 0 : (_webChatContainerProp14 = _webChatContainerProp13.sentMessageAnchorStyles) === null || _webChatContainerProp14 === void 0 ? void 0 : _webChatContainerProp14.color) ?? (_defaultSentMessageAnchorStyles.defaultSentMessageAnchorStyles === null || _defaultSentMessageAnchorStyles.defaultSentMessageAnchorStyles === void 0 ? void 0 : _defaultSentMessageAnchorStyles.defaultSentMessageAnchorStyles.color)};
         }
+
+        .webchat__bubble:not(.webchat__bubble--from-user) .webchat__bubble__content {
+            border-radius: 0 !important; /* Override border-radius */
+        }
         `), /*#__PURE__*/_react2.default.createElement(_react.Stack, {
     styles: containerStyles
   }, /*#__PURE__*/_react2.default.createElement(BasicWebChat, null)));

package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts.js

@@ -31,7 +31,7 @@ const defaultMiddlewareLocalizedTexts = {
   MIDDLEWARE_MESSAGE_NOT_DELIVERED: "Not Delivered",
   MIDDLEWARE_MESSAGE_RETRY: "Retry",
   MIDDLEWARE_BANNER_CHAT_DISCONNECT: "Your conversation has been disconnected. For additional assistance, please start a new chat.",
-  THIRD_PARTY_COOKIES_BLOCKED_ALERT_MESSAGE: "Third party cookies are blocked. Reloading this page will start a new conversation.",
+  THIRD_PARTY_COOKIES_BLOCKED_ALERT_MESSAGE: "Allow sites to save/read cookies in browser settings. Reloading page starts a new chat.",
   MIDDLEWARE_BANNER_FILE_IS_MALICIOUS: "{0} has been blocked because the file may contain a malware.",
   MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS: "Email will be sent after chat ends!",
   MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR: "Email {0} could not be saved, try again later."

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -18,6 +18,16 @@ const getLiveChatWidgetContextInitialState = props => {
   const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins, storageType).getData(widgetCacheId);
   if (!(0, _utils.isNullOrUndefined)(initialState)) {
     const initialStateFromCache = JSON.parse(initialState);
+
+    /*
+    * this step is needed to avoid the pre-chat pane to be injected in the DOM when the widget is reloaded, because wont be visible
+    * and it will be blocking all elements behind it
+    * as part of the flow, the pre-chat will be detected and then it will be displayed properly 
+    * this case is only and only for pre-chat pane.
+    * **/
+    if (initialStateFromCache.appStates.conversationState === _ConversationState.ConversationState.Prechat) {
+      initialStateFromCache.appStates.conversationState = _ConversationState.ConversationState.Closed;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {

package/lib/cjs/contexts/createReducer.js

@@ -89,7 +89,7 @@ const reducer = (state, action) => {
       inMemory = {
         ...inMemory,
         appStates: {
-          ...state.appStates,
+          ...inMemory.appStates,
           isMinimized: action.payload
         }
       };

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -59,6 +59,7 @@ export let BroadcastEvent;
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
   BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
+  BroadcastEvent["SyncMinimize"] = "SyncMinimize";
 })(BroadcastEvent || (BroadcastEvent = {}));
 export let TelemetryEvent;
 (function (TelemetryEvent) {

package/lib/esm/common/utils.js

@@ -351,15 +351,20 @@ export const debounceLeading = function (fn) {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const getConversationDetailsCall = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
+export const getConversationDetailsCall = async function (chatSDK) {
+  let liveChatContext = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : null;
+  let conversationDetails = undefined; // eslint-disable-line @typescript-eslint/no-explicit-any
+  const optionalParams = {}; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+  if (liveChatContext !== null && liveChatContext !== void 0 && liveChatContext.requestId && liveChatContext !== null && liveChatContext !== void 0 && liveChatContext.chatToken) {
+    optionalParams.liveChatContext = liveChatContext;
+  }
   try {
     TelemetryHelper.logSDKEvent(LogLevel.INFO, {
       Event: TelemetryEvent.GetConversationDetailsCallStarted,
       Description: "Conversation details call started"
     });
-    conversationDetails = await chatSDK.getConversationDetails();
+    conversationDetails = await chatSDK.getConversationDetails(optionalParams);
   } catch (error) {
     checkContactIdError(error);
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {