@microsoft/omnichannel-chat-widget 1.6.3-main.18ee949 → 1.6.3-main.5c53935

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -64,6 +64,7 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
   BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
+  BroadcastEvent["SyncMinimize"] = "SyncMinimize";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 let TelemetryEvent;
 exports.TelemetryEvent = TelemetryEvent;

package/lib/cjs/common/utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.formatTemplateString = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.createFileAndDownload = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseLowerCaseString = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.formatTemplateString = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.createFileAndDownload = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
 var _Constants = require("./Constants");
 var _TelemetryConstants = require("./telemetry/TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -449,4 +449,8 @@ const formatTemplateString = (templateMessage, values) => {
     return typeof values[index] !== "undefined" ? values[index] : match;
   });
 };
-exports.formatTemplateString = formatTemplateString;
+exports.formatTemplateString = formatTemplateString;
+const parseLowerCaseString = property => {
+  return String(property).toLowerCase();
+};
+exports.parseLowerCaseString = parseLowerCaseString;

package/lib/cjs/components/livechatwidget/common/authHelper.js

@@ -7,6 +7,7 @@ exports.removeAuthTokenProvider = exports.handleAuthentication = exports.getAuth
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _utils = require("../../../common/utils");
+var _Constants = require("../../../common/Constants");
 const getAuthClientFunction = chatConfig => {
   let authClientFunction = undefined;
   if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
@@ -32,10 +33,12 @@ const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
       });
       return true;
     } else {
+      // instead of returning false, it's more appropiate to thrown an error to force error handling on the caller side
+      // this will help to avoid the error to be ignored and the chat to be started
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.ReceivedNullOrEmptyToken
       });
-      return false;
+      throw new Error(_Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
     }
   }
   return false;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -119,7 +119,7 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
       });
       //Get auth token again if chat continued for longer time, otherwise gets 401 error
-      await handleAuthenticationIfEnabled(props, chatSDK);
+      await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
@@ -308,27 +308,6 @@ const closeChatWidget = (dispatch, props, state) => {
   });
 };
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleAuthenticationIfEnabled = async (props, chatSDK) => {
-  //Unable to end chat if token has expired
-  if (props.getAuthToken) {
-    const authClientFunction = (0, _authHelper.getAuthClientFunction)(props.chatConfig);
-    if (props.getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before end chat
-      const authSuccess = await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
-      if (!authSuccess) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-          Event: _TelemetryConstants.TelemetryEvent.GetAuthTokenFailed,
-          ExceptionDetails: {
-            exception: "Unable to get auth token during end chat"
-          }
-        });
-        throw new Error("handleAuthenticationIfEnabled:Failed to get authentication token");
-      }
-    }
-  }
-};
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const chatTokenCleanUp = async dispatch => {
   //Just do cleanup here

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -13,6 +13,7 @@ var _Constants = require("../../../common/Constants");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _startChatErrorHandler = require("./startChatErrorHandler");
 // Return value: should start normal chat flow when reconnect is enabled
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
@@ -21,7 +22,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
   const isAuthenticatedChat = (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
 
   // Get chat reconnect context
-  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat, dispatch);
 
   // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
@@ -57,7 +58,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.handleChatReconnect = handleChatReconnect;
-const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat) => {
+const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat, dispatch) => {
   try {
     var _props$reconnectChatP4;
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -69,6 +70,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     };
     // Get auth token for getting chat reconnect context
     if (isAuthenticatedChat) {
+      // handle authentication will throw error if auth token is not available, so no need to check for response
       await (0, _authHelper.handleAuthentication)(chatSDK, chatConfig, props.getAuthToken);
     }
     const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
@@ -78,7 +80,9 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
       (0, _authHelper.removeAuthTokenProvider)(chatSDK);
     }
     return reconnectChatContext;
-  } catch (error) {
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  catch (error) {
     (0, _utils.checkContactIdError)(error);
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
@@ -86,6 +90,12 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
         exception: error
       }
     });
+
+    // when auth token is not available, propagate the error to stop the execution and ensure error pane is loaded
+    if ((error === null || error === void 0 ? void 0 : error.message) == _Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString) {
+      (0, _startChatErrorHandler.handleStartChatError)(dispatch, chatSDK, props, new Error(_Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString), false);
+      throw error;
+    }
   }
 };
 

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -32,7 +32,6 @@ let popoutWidgetInstanceId;
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = (0, _utils.getWidgetCacheIdfromProps)(props);
-
   // reconnect > chat from cache
   if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true && !(0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
     const shouldStartChatNormally = await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -83,6 +82,7 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
       });
       return;
     } else {
+      var _state$appStates;
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
         payload: preChatSurveyResponse
@@ -91,6 +91,24 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Prechat
       });
+
+      // If minimized, maximize the chat, if the state is missing, consider it as minimized
+      if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) == undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
+        var _state$domainStates2, _state$domainStates2$, _state$domainStates3, _state$domainStates3$;
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+
+        // this event will notify the upper layer to maximize the widget, an event missing during multi-tab scenario.
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
+          payload: {
+            height: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.widgetSize) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.height,
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.width
+          }
+        });
+      }
       return;
     }
   }
@@ -117,9 +135,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
     (0, _endChat.chatSDKStateCleanUp)(chatSDK);
   }
   try {
-    var _state$appStates, _newAdapter$activity$;
+    var _state$appStates2, _newAdapter$activity$;
     // Clear disconnect state on start chat
-    (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived) && dispatch({
+    (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
       payload: false
     });
@@ -214,7 +232,6 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       payload: liveChatContext
     });
     (0, _startChatErrorHandler.logWidgetLoadComplete)();
-
     // Set post chat context in state
     // Commenting this for now as post chat context is fetched during end chat
     await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
@@ -232,9 +249,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.initStartChat = initStartChat;
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _state$appStates2, _persistedState$domai6, _persistedState$appSt;
+  var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
   // By pass this function in case of popout chat
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.hideStartChatButton) === true) {
+  if ((state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.hideStartChatButton) === true) {
     return false;
   }
   const persistedState = (0, _utils.getStateFromCache)((0, _utils.getWidgetCacheIdfromProps)(props));
@@ -257,17 +274,17 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates2, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates4, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.customContext) {
-    var _state$domainStates3;
+  if (state !== null && state !== void 0 && (_state$domainStates4 = state.domainStates) !== null && _state$domainStates4 !== void 0 && _state$domainStates4.customContext) {
+    var _state$domainStates5;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : _state$domainStates5.customContext))
     });
     return;
   }
@@ -315,8 +332,8 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
-  var _state$domainStates4, _state$domainStates4$;
-  const requestIdFromCache = (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.liveChatContext) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.requestId;
+  var _state$domainStates6, _state$domainStates6$;
+  const requestIdFromCache = (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.liveChatContext) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.requestId;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
 
@@ -342,11 +359,11 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
       return false;
     }
     return true;
-  } catch (erorr) {
+  } catch (error) {
     _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsException,
       ExceptionDetails: {
-        exception: `Conversation is not valid: ${erorr}`
+        exception: `Conversation is not valid: ${error}`
       }
     });
     chatSDK.requestId = currentRequestId;

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.js

@@ -29,6 +29,11 @@ const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessfu
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
       payload: _StartChatFailureType.StartChatFailureType.AuthSetupError
     });
+    // set conversation to error to enforce error UI pane
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Error
+    });
     logWidgetLoadCompleteWithError(ex);
   }
   if (ex.message === _Constants.WidgetLoadCustomErrorString.NetworkErrorString) {

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -144,9 +144,6 @@ const LiveChatWidgetStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.Loading
       });
-      if (localState) {
-        localState.appStates.conversationState = _ConversationState.ConversationState.Loading;
-      }
 
       //Check if conversation state is not in wrapup or closed state
       isChatValid = await (0, _startChat.checkIfConversationStillValid)(chatSDK, dispatch, state);
@@ -163,7 +160,11 @@ const LiveChatWidgetStateful = props => {
         // adding the reconnect logic for the case when customer tries to reconnect from a new browser or InPrivate browser
         const reconnectTriggered = await isReconnectTriggered();
         if (!reconnectTriggered) {
-          await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+          const inMemoryState = (0, _createReducer.executeReducer)(state, {
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+            payload: null
+          });
+          await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, inMemoryState, props);
         }
         return;
       } else {
@@ -343,31 +344,35 @@ const LiveChatWidgetStateful = props => {
       }
     });
 
+    /**
+     * This will allow to sync multiple tabs to handle minimize and maximize state, 
+     * the event is expected to be emitted from scripting layer.
+     */
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.SyncMinimize).subscribe(msg => {
+      var _msg$payload4;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.minimized
+      });
+    });
+
     // Start chat from SDK Event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(msg => {
-      var _msg$payload4, _msg$payload5, _msg$payload6, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
+      var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If the startChat event is not initiated by the same tab. Ignore the call
-      if (!(0, _utils.isNullOrUndefined)(msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      if (!(0, _utils.isNullOrUndefined)(msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload6 = msg.payload) === null || _msg$payload6 === void 0 ? void 0 : _msg$payload6.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         return;
       }
-      let stateWithUpdatedContext = state;
-      if (msg !== null && msg !== void 0 && (_msg$payload6 = msg.payload) !== null && _msg$payload6 !== void 0 && _msg$payload6.customContext) {
-        var _msg$payload7, _msg$payload8;
+      if (msg !== null && msg !== void 0 && (_msg$payload7 = msg.payload) !== null && _msg$payload7 !== void 0 && _msg$payload7.customContext) {
+        var _msg$payload8;
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
-          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload7 = msg.payload) === null || _msg$payload7 === void 0 ? void 0 : _msg$payload7.customContext
+          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
-        stateWithUpdatedContext = {
-          ...state,
-          domainStates: {
-            ...state.domainStates,
-            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
-          }
-        };
       }
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
@@ -377,13 +382,14 @@ const LiveChatWidgetStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
         payload: null
       });
+      inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
       // Only initiate new chat if widget runtime state is one of the followings
       if (((_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.conversationState) === _ConversationState.ConversationState.Closed || ((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === _ConversationState.ConversationState.InActive || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === _ConversationState.ConversationState.Postchat) {
         _omnichannelChatComponents.BroadcastService.postMessage({
           eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
         });
-        (0, _startChat.prepareStartChat)(props, chatSDK, stateWithUpdatedContext, dispatch, setAdapter);
+        (0, _startChat.prepareStartChat)(props, chatSDK, inMemoryState, dispatch, setAdapter);
         return;
       }
 
@@ -450,8 +456,8 @@ const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      var _msg$payload9;
-      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      var _msg$payload10;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."

package/lib/cjs/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js

@@ -4,6 +4,7 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.isMaskingforCustomer = void 0;
+var _utils = require("../../../../common/utils");
 const isMaskingforCustomer = maskingInfo => {
   var _maskingInfo$setting;
   // If the masking info (containing masking setting and masking rules) is missing or empty, return false.
@@ -14,8 +15,9 @@ const isMaskingforCustomer = maskingInfo => {
 
   // If the masking rules are provided and;
   // If the masking setting is NOT null and masking for customer is NOT null, return the configuration
-  if ((_maskingInfo$setting = maskingInfo.setting) !== null && _maskingInfo$setting !== void 0 && _maskingInfo$setting.msdyn_maskforcustomer) {
-    return maskingInfo.setting.msdyn_maskforcustomer;
+  if (!(0, _utils.isNullOrUndefined)((_maskingInfo$setting = maskingInfo.setting) === null || _maskingInfo$setting === void 0 ? void 0 : _maskingInfo$setting.msdyn_maskforcustomer)) {
+    var _maskingInfo$setting2;
+    return (0, _utils.parseLowerCaseString)(maskingInfo === null || maskingInfo === void 0 ? void 0 : (_maskingInfo$setting2 = maskingInfo.setting) === null || _maskingInfo$setting2 === void 0 ? void 0 : _maskingInfo$setting2.msdyn_maskforcustomer) === "true";
   }
 
   // In all other cases, even if masking setting is missing, return true to apply the masking for backward compatibility (i.e. in old versions, OC does not have masking info settings)

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -18,6 +18,16 @@ const getLiveChatWidgetContextInitialState = props => {
   const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins, storageType).getData(widgetCacheId);
   if (!(0, _utils.isNullOrUndefined)(initialState)) {
     const initialStateFromCache = JSON.parse(initialState);
+
+    /*
+    * this step is needed to avoid the pre-chat pane to be injected in the DOM when the widget is reloaded, because wont be visible
+    * and it will be blocking all elements behind it
+    * as part of the flow, the pre-chat will be detected and then it will be displayed properly 
+    * this case is only and only for pre-chat pane.
+    * **/
+    if (initialStateFromCache.appStates.conversationState === _ConversationState.ConversationState.Prechat) {
+      initialStateFromCache.appStates.conversationState = _ConversationState.ConversationState.Closed;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {

package/lib/cjs/contexts/createReducer.js

@@ -89,7 +89,7 @@ const reducer = (state, action) => {
       inMemory = {
         ...inMemory,
         appStates: {
-          ...state.appStates,
+          ...inMemory.appStates,
           isMinimized: action.payload
         }
       };

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -59,6 +59,7 @@ export let BroadcastEvent;
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
   BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
+  BroadcastEvent["SyncMinimize"] = "SyncMinimize";
 })(BroadcastEvent || (BroadcastEvent = {}));
 export let TelemetryEvent;
 (function (TelemetryEvent) {

package/lib/esm/common/utils.js

@@ -413,4 +413,7 @@ export const formatTemplateString = (templateMessage, values) => {
   return templateMessage.replace(/{(\d+)}/g, (match, index) => {
     return typeof values[index] !== "undefined" ? values[index] : match;
   });
+};
+export const parseLowerCaseString = property => {
+  return String(property).toLowerCase();
 };

package/lib/esm/components/livechatwidget/common/authHelper.js

@@ -1,6 +1,7 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { isNullOrEmptyString } from "../../../common/utils";
+import { WidgetLoadCustomErrorString } from "../../../common/Constants";
 const getAuthClientFunction = chatConfig => {
   let authClientFunction = undefined;
   if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
@@ -25,10 +26,12 @@ const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
       });
       return true;
     } else {
+      // instead of returning false, it's more appropiate to thrown an error to force error handling on the caller side
+      // this will help to avoid the error to be ignored and the chat to be started
       TelemetryHelper.logActionEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.ReceivedNullOrEmptyToken
       });
-      return false;
+      throw new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
     }
   }
   return false;

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,6 +1,6 @@
 import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType, PrepareEndChatDescriptionConstants } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { handleAuthentication } from "./authHelper";
 import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -113,7 +113,7 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
         Event: TelemetryEvent.EndChatSDKCall
       });
       //Get auth token again if chat continued for longer time, otherwise gets 401 error
-      await handleAuthenticationIfEnabled(props, chatSDK);
+      await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -296,27 +296,6 @@ const closeChatWidget = (dispatch, props, state) => {
   });
 };
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleAuthenticationIfEnabled = async (props, chatSDK) => {
-  //Unable to end chat if token has expired
-  if (props.getAuthToken) {
-    const authClientFunction = getAuthClientFunction(props.chatConfig);
-    if (props.getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before end chat
-      const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
-      if (!authSuccess) {
-        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.GetAuthTokenFailed,
-          ExceptionDetails: {
-            exception: "Unable to get auth token during end chat"
-          }
-        });
-        throw new Error("handleAuthenticationIfEnabled:Failed to get authentication token");
-      }
-    }
-  }
-};
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const chatTokenCleanUp = async dispatch => {
   //Just do cleanup here

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,10 +3,12 @@ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/teleme
 import { checkContactIdError, isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
 import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-import { ConversationMode } from "../../../common/Constants";
+import { ConversationMode, WidgetLoadCustomErrorString } from "../../../common/Constants";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { handleStartChatError } from "./startChatErrorHandler";
+
 // Return value: should start normal chat flow when reconnect is enabled
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
@@ -15,7 +17,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
   const isAuthenticatedChat = (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
 
   // Get chat reconnect context
-  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat, dispatch);
 
   // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
@@ -50,7 +52,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat) => {
+const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat, dispatch) => {
   try {
     var _props$reconnectChatP4;
     TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -62,6 +64,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     };
     // Get auth token for getting chat reconnect context
     if (isAuthenticatedChat) {
+      // handle authentication will throw error if auth token is not available, so no need to check for response
       await handleAuthentication(chatSDK, chatConfig, props.getAuthToken);
     }
     const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
@@ -71,7 +74,9 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
       removeAuthTokenProvider(chatSDK);
     }
     return reconnectChatContext;
-  } catch (error) {
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  catch (error) {
     checkContactIdError(error);
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
@@ -79,6 +84,12 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
         exception: error
       }
     });
+
+    // when auth token is not available, propagate the error to stop the execution and ensure error pane is loaded
+    if ((error === null || error === void 0 ? void 0 : error.message) == WidgetLoadCustomErrorString.AuthenticationFailedErrorString) {
+      handleStartChatError(dispatch, chatSDK, props, new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString), false);
+      throw error;
+    }
   }
 };
 

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -27,7 +27,6 @@ let popoutWidgetInstanceId;
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = getWidgetCacheIdfromProps(props);
-
   // reconnect > chat from cache
   if (isReconnectEnabled(props.chatConfig) === true && !isPersistentEnabled(props.chatConfig)) {
     const shouldStartChatNormally = await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -77,6 +76,7 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
       });
       return;
     } else {
+      var _state$appStates;
       dispatch({
         type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
         payload: preChatSurveyResponse
@@ -85,6 +85,24 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Prechat
       });
+
+      // If minimized, maximize the chat, if the state is missing, consider it as minimized
+      if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) == undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
+        var _state$domainStates2, _state$domainStates2$, _state$domainStates3, _state$domainStates3$;
+        dispatch({
+          type: LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+
+        // this event will notify the upper layer to maximize the widget, an event missing during multi-tab scenario.
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.MaximizeChat,
+          payload: {
+            height: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.widgetSize) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.height,
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.width
+          }
+        });
+      }
       return;
     }
   }
@@ -110,9 +128,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
     chatSDKStateCleanUp(chatSDK);
   }
   try {
-    var _state$appStates, _newAdapter$activity$;
+    var _state$appStates2, _newAdapter$activity$;
     // Clear disconnect state on start chat
-    (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived) && dispatch({
+    (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
       type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
       payload: false
     });
@@ -207,7 +225,6 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       payload: liveChatContext
     });
     logWidgetLoadComplete();
-
     // Set post chat context in state
     // Commenting this for now as post chat context is fetched during end chat
     await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
@@ -224,9 +241,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _state$appStates2, _persistedState$domai6, _persistedState$appSt;
+  var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
   // By pass this function in case of popout chat
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.hideStartChatButton) === true) {
+  if ((state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.hideStartChatButton) === true) {
     return false;
   }
   const persistedState = getStateFromCache(getWidgetCacheIdfromProps(props));
@@ -249,17 +266,17 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates2, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates4, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.customContext) {
-    var _state$domainStates3;
+  if (state !== null && state !== void 0 && (_state$domainStates4 = state.domainStates) !== null && _state$domainStates4 !== void 0 && _state$domainStates4.customContext) {
+    var _state$domainStates5;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : _state$domainStates5.customContext))
     });
     return;
   }
@@ -307,8 +324,8 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
-  var _state$domainStates4, _state$domainStates4$;
-  const requestIdFromCache = (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.liveChatContext) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.requestId;
+  var _state$domainStates6, _state$domainStates6$;
+  const requestIdFromCache = (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.liveChatContext) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.requestId;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
 
@@ -334,11 +351,11 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
       return false;
     }
     return true;
-  } catch (erorr) {
+  } catch (error) {
     TelemetryHelper.logActionEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.GetConversationDetailsException,
       ExceptionDetails: {
-        exception: `Conversation is not valid: ${erorr}`
+        exception: `Conversation is not valid: ${error}`
       }
     });
     chatSDK.requestId = currentRequestId;

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -24,6 +24,11 @@ export const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSu
       type: LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
       payload: StartChatFailureType.AuthSetupError
     });
+    // set conversation to error to enforce error UI pane
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Error
+    });
     logWidgetLoadCompleteWithError(ex);
   }
   if (ex.message === WidgetLoadCustomErrorString.NetworkErrorString) {

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -136,9 +136,6 @@ export const LiveChatWidgetStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Loading
       });
-      if (localState) {
-        localState.appStates.conversationState = ConversationState.Loading;
-      }
 
       //Check if conversation state is not in wrapup or closed state
       isChatValid = await checkIfConversationStillValid(chatSDK, dispatch, state);
@@ -155,7 +152,11 @@ export const LiveChatWidgetStateful = props => {
         // adding the reconnect logic for the case when customer tries to reconnect from a new browser or InPrivate browser
         const reconnectTriggered = await isReconnectTriggered();
         if (!reconnectTriggered) {
-          await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+          const inMemoryState = executeReducer(state, {
+            type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+            payload: null
+          });
+          await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, inMemoryState, props);
         }
         return;
       } else {
@@ -335,31 +336,35 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    /**
+     * This will allow to sync multiple tabs to handle minimize and maximize state, 
+     * the event is expected to be emitted from scripting layer.
+     */
+    BroadcastService.getMessageByEventName(BroadcastEvent.SyncMinimize).subscribe(msg => {
+      var _msg$payload4;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.minimized
+      });
+    });
+
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
-      var _msg$payload4, _msg$payload5, _msg$payload6, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
+      var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If the startChat event is not initiated by the same tab. Ignore the call
-      if (!isNullOrUndefined(msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      if (!isNullOrUndefined(msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload6 = msg.payload) === null || _msg$payload6 === void 0 ? void 0 : _msg$payload6.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         return;
       }
-      let stateWithUpdatedContext = state;
-      if (msg !== null && msg !== void 0 && (_msg$payload6 = msg.payload) !== null && _msg$payload6 !== void 0 && _msg$payload6.customContext) {
-        var _msg$payload7, _msg$payload8;
+      if (msg !== null && msg !== void 0 && (_msg$payload7 = msg.payload) !== null && _msg$payload7 !== void 0 && _msg$payload7.customContext) {
+        var _msg$payload8;
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
         dispatch({
           type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
-          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload7 = msg.payload) === null || _msg$payload7 === void 0 ? void 0 : _msg$payload7.customContext
+          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
-        stateWithUpdatedContext = {
-          ...state,
-          domainStates: {
-            ...state.domainStates,
-            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
-          }
-        };
       }
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
@@ -369,13 +374,14 @@ export const LiveChatWidgetStateful = props => {
         type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
         payload: null
       });
+      inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
       // Only initiate new chat if widget runtime state is one of the followings
       if (((_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.conversationState) === ConversationState.Closed || ((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === ConversationState.InActive || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === ConversationState.Postchat) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
-        prepareStartChat(props, chatSDK, stateWithUpdatedContext, dispatch, setAdapter);
+        prepareStartChat(props, chatSDK, inMemoryState, dispatch, setAdapter);
         return;
       }
 
@@ -442,8 +448,8 @@ export const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      var _msg$payload9;
-      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      var _msg$payload10;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         TelemetryHelper.logSDKEvent(LogLevel.INFO, {
           Event: TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."

package/lib/esm/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js

@@ -1,3 +1,4 @@
+import { isNullOrUndefined, parseLowerCaseString } from "../../../../common/utils";
 export const isMaskingforCustomer = maskingInfo => {
   var _maskingInfo$setting;
   // If the masking info (containing masking setting and masking rules) is missing or empty, return false.
@@ -8,8 +9,9 @@ export const isMaskingforCustomer = maskingInfo => {
 
   // If the masking rules are provided and;
   // If the masking setting is NOT null and masking for customer is NOT null, return the configuration
-  if ((_maskingInfo$setting = maskingInfo.setting) !== null && _maskingInfo$setting !== void 0 && _maskingInfo$setting.msdyn_maskforcustomer) {
-    return maskingInfo.setting.msdyn_maskforcustomer;
+  if (!isNullOrUndefined((_maskingInfo$setting = maskingInfo.setting) === null || _maskingInfo$setting === void 0 ? void 0 : _maskingInfo$setting.msdyn_maskforcustomer)) {
+    var _maskingInfo$setting2;
+    return parseLowerCaseString(maskingInfo === null || maskingInfo === void 0 ? void 0 : (_maskingInfo$setting2 = maskingInfo.setting) === null || _maskingInfo$setting2 === void 0 ? void 0 : _maskingInfo$setting2.msdyn_maskforcustomer) === "true";
   }
 
   // In all other cases, even if masking setting is missing, return true to apply the masking for backward compatibility (i.e. in old versions, OC does not have masking info settings)

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -12,6 +12,16 @@ export const getLiveChatWidgetContextInitialState = props => {
   const initialState = defaultClientDataStoreProvider(cacheTtlInMins, storageType).getData(widgetCacheId);
   if (!isNullOrUndefined(initialState)) {
     const initialStateFromCache = JSON.parse(initialState);
+
+    /*
+    * this step is needed to avoid the pre-chat pane to be injected in the DOM when the widget is reloaded, because wont be visible
+    * and it will be blocking all elements behind it
+    * as part of the flow, the pre-chat will be detected and then it will be displayed properly 
+    * this case is only and only for pre-chat pane.
+    * **/
+    if (initialStateFromCache.appStates.conversationState === ConversationState.Prechat) {
+      initialStateFromCache.appStates.conversationState = ConversationState.Closed;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {

package/lib/esm/contexts/createReducer.js

@@ -81,7 +81,7 @@ const reducer = (state, action) => {
       inMemory = {
         ...inMemory,
         appStates: {
-          ...state.appStates,
+          ...inMemory.appStates,
           isMinimized: action.payload
         }
       };

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -52,7 +52,8 @@ export declare enum BroadcastEvent {
     HideChatVisibilityChangeEvent = "hideChatVisibilityChangeEvent",
     UpdateSessionDataForTelemetry = "UpdateSessionDataForTelemetry",
     UpdateConversationDataForTelemetry = "UpdateConversationDataForTelemetry",
-    ContactIdNotFound = "ContactIdNotFound"
+    ContactIdNotFound = "ContactIdNotFound",
+    SyncMinimize = "SyncMinimize"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",

package/lib/types/common/utils.d.ts

@@ -42,3 +42,4 @@ export declare const createFileAndDownload: (fileName: string, blobData: string,
  * @returns formatted string with replaced values
  */
 export declare const formatTemplateString: (templateMessage: string, values: any) => string;
+export declare const parseLowerCaseString: (property: string | boolean | undefined) => string;

package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts

@@ -5,7 +5,7 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 declare const handleChatReconnect: (chatSDK: any, props: ILiveChatWidgetProps, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, state: ILiveChatWidgetContext) => Promise<boolean>;
-declare const getChatReconnectContext: (chatSDK: any, chatConfig: ChatConfig, props: any, isAuthenticatedChat: boolean) => Promise<any>;
+declare const getChatReconnectContext: (chatSDK: any, chatConfig: ChatConfig, props: any, isAuthenticatedChat: boolean, dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<any>;
 declare const isReconnectEnabled: (chatConfig?: ChatConfig | undefined) => boolean;
 declare const isPersistentEnabled: (chatConfig?: ChatConfig | undefined) => boolean;
 export { handleChatReconnect, isReconnectEnabled, isPersistentEnabled, getChatReconnectContext };

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.6.3-main.18ee949",
+  "version": "1.6.3-main.5c53935",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -74,8 +74,8 @@
     "webpack-cli": "^4.9.2"
   },
   "dependencies": {
-    "@microsoft/omnichannel-chat-components": "^1.1.1",
-    "@microsoft/omnichannel-chat-sdk": "1.6.2",
+    "@microsoft/omnichannel-chat-components": "^1.1.2",
+    "@microsoft/omnichannel-chat-sdk": "1.6.3",
     "abort-controller-es5": "^2.0.1",
     "dompurify": "^2.3.4",
     "markdown-it": "^12.3.2",