@microsoft/omnichannel-chat-widget 1.6.2 → 1.6.3-main.24dce14

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -59,6 +59,7 @@ export let BroadcastEvent;
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
   BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
+  BroadcastEvent["SyncMinimize"] = "SyncMinimize";
 })(BroadcastEvent || (BroadcastEvent = {}));
 export let TelemetryEvent;
 (function (TelemetryEvent) {

package/lib/esm/common/utils.js

@@ -351,15 +351,20 @@ export const debounceLeading = function (fn) {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const getConversationDetailsCall = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
+export const getConversationDetailsCall = async function (chatSDK) {
+  let liveChatContext = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : null;
+  let conversationDetails = undefined; // eslint-disable-line @typescript-eslint/no-explicit-any
+  const optionalParams = {}; // eslint-disable-line @typescript-eslint/no-explicit-any
+
+  if (liveChatContext !== null && liveChatContext !== void 0 && liveChatContext.requestId && liveChatContext !== null && liveChatContext !== void 0 && liveChatContext.chatToken) {
+    optionalParams.liveChatContext = liveChatContext;
+  }
   try {
     TelemetryHelper.logSDKEvent(LogLevel.INFO, {
       Event: TelemetryEvent.GetConversationDetailsCallStarted,
       Description: "Conversation details call started"
     });
-    conversationDetails = await chatSDK.getConversationDetails();
+    conversationDetails = await chatSDK.getConversationDetails(optionalParams);
   } catch (error) {
     checkContactIdError(error);
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -413,4 +418,7 @@ export const formatTemplateString = (templateMessage, values) => {
   return templateMessage.replace(/{(\d+)}/g, (match, index) => {
     return typeof values[index] !== "undefined" ? values[index] : match;
   });
+};
+export const parseLowerCaseString = property => {
+  return String(property).toLowerCase();
 };

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -1,5 +1,5 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
+import React, { useCallback, useEffect, useState } from "react";
 import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, formatTemplateString, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { InputValidationPane } from "@microsoft/omnichannel-chat-components";
@@ -36,33 +36,38 @@ export const EmailTranscriptPaneStateful = props => {
     });
     setTabIndices(elements, initialTabIndexMap, true);
   };
+  const onSend = useCallback(async email => {
+    var _state$domainStates;
+    const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext;
+    closeEmailTranscriptPane();
+    const chatTranscriptBody = {
+      emailAddress: email,
+      attachmentMessage: (props === null || props === void 0 ? void 0 : props.attachmentMessage) ?? "The following attachment was uploaded during the conversation:"
+    };
+    try {
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody, {
+        liveChatContext
+      }));
+      NotificationHandler.notifySuccess(NotificationScenarios.EmailAddressSaved, defaultMiddlewareLocalizedTexts === null || defaultMiddlewareLocalizedTexts === void 0 ? void 0 : defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.EmailTranscriptSent,
+        Description: "Transcript sent to email successfully."
+      });
+    } catch (ex) {
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.EmailTranscriptFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+      const message = formatTemplateString(defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
+      NotificationHandler.notifyError(NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
+    }
+  }, [props.attachmentMessage, props.bannerMessageOnError, chatSDK, state.domainStates.liveChatContext]);
   const controlProps = {
     id: "oclcw-emailTranscriptDialogContainer",
     dir: state.domainStates.globalDir,
-    onSend: async email => {
-      closeEmailTranscriptPane();
-      const chatTranscriptBody = {
-        emailAddress: email,
-        attachmentMessage: (props === null || props === void 0 ? void 0 : props.attachmentMessage) ?? "The following attachment was uploaded during the conversation:"
-      };
-      try {
-        await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody));
-        NotificationHandler.notifySuccess(NotificationScenarios.EmailAddressSaved, defaultMiddlewareLocalizedTexts === null || defaultMiddlewareLocalizedTexts === void 0 ? void 0 : defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
-        TelemetryHelper.logActionEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.EmailTranscriptSent,
-          Description: "Transcript sent to email successfully."
-        });
-      } catch (ex) {
-        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.EmailTranscriptFailed,
-          ExceptionDetails: {
-            exception: ex
-          }
-        });
-        const message = formatTemplateString(defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
-        NotificationHandler.notifyError(NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
-      }
-    },
+    onSend,
     onCancel: () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.EmailTranscriptCancelButtonClicked,

package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -157,12 +157,9 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const downloadTranscript = async (chatSDK, downloadTranscriptProps, state) => {
-  var _state$domainStates, _state$domainStates2, _state$domainStates2$;
-  // Need to keep existing request id for scenarios when trnascript is downloaded after endchat
-  const liveChatContext = {
-    chatToken: state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.chatToken,
-    requestId: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.chatToken) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.requestId
-  };
+  var _state$domainStates;
+  // Need to keep existing live chat context for scenarios when trnascript is downloaded after endchat
+  const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext;
   let data = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getLiveChatTranscript({
     liveChatContext
   }));

package/lib/esm/components/livechatwidget/common/authHelper.js

@@ -1,6 +1,7 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { isNullOrEmptyString } from "../../../common/utils";
+import { WidgetLoadCustomErrorString } from "../../../common/Constants";
 const getAuthClientFunction = chatConfig => {
   let authClientFunction = undefined;
   if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
@@ -25,10 +26,12 @@ const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
       });
       return true;
     } else {
+      // instead of returning false, it's more appropiate to thrown an error to force error handling on the caller side
+      // this will help to avoid the error to be ignored and the chat to be started
       TelemetryHelper.logActionEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.ReceivedNullOrEmptyToken
       });
-      return false;
+      throw new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
     }
   }
   return false;

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,6 +1,6 @@
 import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType, PrepareEndChatDescriptionConstants } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { handleAuthentication } from "./authHelper";
 import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -113,7 +113,7 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
         Event: TelemetryEvent.EndChatSDKCall
       });
       //Get auth token again if chat continued for longer time, otherwise gets 401 error
-      await handleAuthenticationIfEnabled(props, chatSDK);
+      await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
       await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -192,10 +192,6 @@ export const callingStateCleanUp = dispatch => {
 };
 export const endChatStateCleanUp = dispatch => {
   // Need to clear these states immediately when chat ended from OC.
-  dispatch({
-    type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-    payload: undefined
-  });
   dispatch({
     type: LiveChatWidgetActionType.SET_RECONNECT_ID,
     payload: undefined
@@ -239,6 +235,12 @@ export const closeChatStateCleanUp = dispatch => {
       proactiveChatInNewWindow: false
     }
   });
+
+  // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
+  dispatch({
+    type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+    payload: undefined
+  });
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -296,27 +298,6 @@ const closeChatWidget = (dispatch, props, state) => {
   });
 };
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleAuthenticationIfEnabled = async (props, chatSDK) => {
-  //Unable to end chat if token has expired
-  if (props.getAuthToken) {
-    const authClientFunction = getAuthClientFunction(props.chatConfig);
-    if (props.getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before end chat
-      const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
-      if (!authSuccess) {
-        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.GetAuthTokenFailed,
-          ExceptionDetails: {
-            exception: "Unable to get auth token during end chat"
-          }
-        });
-        throw new Error("handleAuthenticationIfEnabled:Failed to get authentication token");
-      }
-    }
-  }
-};
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const chatTokenCleanUp = async dispatch => {
   //Just do cleanup here
@@ -324,10 +305,8 @@ const chatTokenCleanUp = async dispatch => {
     type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
     payload: undefined
   });
-  dispatch({
-    type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-    payload: undefined
-  });
+
+  // Need to keep liveChatContext until chat is fully closed to for transcript download/email
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,10 +3,12 @@ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/teleme
 import { checkContactIdError, isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
 import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-import { ConversationMode } from "../../../common/Constants";
+import { ConversationMode, WidgetLoadCustomErrorString } from "../../../common/Constants";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { handleStartChatError } from "./startChatErrorHandler";
+
 // Return value: should start normal chat flow when reconnect is enabled
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
@@ -15,7 +17,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
   const isAuthenticatedChat = (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
 
   // Get chat reconnect context
-  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat, dispatch);
 
   // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
@@ -50,7 +52,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat) => {
+const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat, dispatch) => {
   try {
     var _props$reconnectChatP4;
     TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -62,6 +64,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     };
     // Get auth token for getting chat reconnect context
     if (isAuthenticatedChat) {
+      // handle authentication will throw error if auth token is not available, so no need to check for response
       await handleAuthentication(chatSDK, chatConfig, props.getAuthToken);
     }
     const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
@@ -71,7 +74,9 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
       removeAuthTokenProvider(chatSDK);
     }
     return reconnectChatContext;
-  } catch (error) {
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  catch (error) {
     checkContactIdError(error);
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
@@ -79,6 +84,12 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
         exception: error
       }
     });
+
+    // when auth token is not available, propagate the error to stop the execution and ensure error pane is loaded
+    if ((error === null || error === void 0 ? void 0 : error.message) == WidgetLoadCustomErrorString.AuthenticationFailedErrorString) {
+      handleStartChatError(dispatch, chatSDK, props, new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString), false);
+      throw error;
+    }
   }
 };
 

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -27,7 +27,6 @@ let popoutWidgetInstanceId;
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   optionalParams = {}; //Resetting to ensure no stale values
   widgetInstanceId = getWidgetCacheIdfromProps(props);
-
   // reconnect > chat from cache
   if (isReconnectEnabled(props.chatConfig) === true && !isPersistentEnabled(props.chatConfig)) {
     const shouldStartChatNormally = await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
@@ -77,6 +76,7 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
       });
       return;
     } else {
+      var _state$appStates;
       dispatch({
         type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
         payload: preChatSurveyResponse
@@ -85,6 +85,24 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Prechat
       });
+
+      // If minimized, maximize the chat, if the state is missing, consider it as minimized
+      if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) == undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
+        var _state$domainStates2, _state$domainStates2$, _state$domainStates3, _state$domainStates3$;
+        dispatch({
+          type: LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+
+        // this event will notify the upper layer to maximize the widget, an event missing during multi-tab scenario.
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.MaximizeChat,
+          payload: {
+            height: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.widgetSize) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.height,
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.width
+          }
+        });
+      }
       return;
     }
   }
@@ -110,9 +128,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
     chatSDKStateCleanUp(chatSDK);
   }
   try {
-    var _state$appStates, _newAdapter$activity$;
+    var _state$appStates2, _newAdapter$activity$;
     // Clear disconnect state on start chat
-    (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived) && dispatch({
+    (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
       type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
       payload: false
     });
@@ -207,7 +225,6 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       payload: liveChatContext
     });
     logWidgetLoadComplete();
-
     // Set post chat context in state
     // Commenting this for now as post chat context is fetched during end chat
     await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
@@ -224,9 +241,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _state$appStates2, _persistedState$domai6, _persistedState$appSt;
+  var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
   // By pass this function in case of popout chat
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.hideStartChatButton) === true) {
+  if ((state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.hideStartChatButton) === true) {
     return false;
   }
   const persistedState = getStateFromCache(getWidgetCacheIdfromProps(props));
@@ -249,17 +266,17 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates2, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates4, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.customContext) {
-    var _state$domainStates3;
+  if (state !== null && state !== void 0 && (_state$domainStates4 = state.domainStates) !== null && _state$domainStates4 !== void 0 && _state$domainStates4.customContext) {
+    var _state$domainStates5;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : _state$domainStates5.customContext))
     });
     return;
   }
@@ -307,12 +324,14 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
-  var _state$domainStates4, _state$domainStates4$;
-  const requestIdFromCache = (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.liveChatContext) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.requestId;
+  var _state$domainStates6, _state$domainStates6$, _state$domainStates7;
+  const requestIdFromCache = (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.liveChatContext) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.requestId;
+  const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates7 = state.domainStates) === null || _state$domainStates7 === void 0 ? void 0 : _state$domainStates7.liveChatContext;
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
 
-  //Preserve current requestId
+  // Preserve current requestId
   const currentRequestId = chatSDK.requestId ?? "";
   dispatch({
     type: LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID,
@@ -320,9 +339,8 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
   });
   try {
     chatSDK.requestId = requestIdFromCache;
-    conversationDetails = await getConversationDetailsCall(chatSDK);
+    conversationDetails = await getConversationDetailsCall(chatSDK, liveChatContext);
     if (Object.keys(conversationDetails).length === 0) {
-      chatSDK.requestId = currentRequestId;
       return false;
     }
     if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
@@ -330,18 +348,16 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
         type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
         payload: undefined
       });
-      chatSDK.requestId = currentRequestId;
       return false;
     }
     return true;
-  } catch (erorr) {
+  } catch (error) {
     TelemetryHelper.logActionEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.GetConversationDetailsException,
       ExceptionDetails: {
-        exception: `Conversation is not valid: ${erorr}`
+        exception: `Conversation is not valid: ${error}`
       }
     });
-    chatSDK.requestId = currentRequestId;
     return false;
   }
 };

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -24,6 +24,11 @@ export const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSu
       type: LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
       payload: StartChatFailureType.AuthSetupError
     });
+    // set conversation to error to enforce error UI pane
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Error
+    });
     logWidgetLoadCompleteWithError(ex);
   }
   if (ex.message === WidgetLoadCustomErrorString.NetworkErrorString) {

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -53,6 +53,7 @@ import useChatSDKStore from "../../../hooks/useChatSDKStore";
 import { defaultAdaptiveCardStyles } from "../../webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles";
 import StartChatErrorPaneStateful from "../../startchaterrorpanestateful/StartChatErrorPaneStateful";
 import { StartChatFailureType } from "../../../contexts/common/StartChatFailureType";
+import { executeReducer } from "../../../contexts/createReducer";
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain6, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$webChatContain10, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   const [state, dispatch] = useChatContextStore();
@@ -117,8 +118,12 @@ export const LiveChatWidgetStateful = props => {
     const isReconnectTriggered = async () => {
       if (isReconnectEnabled(props.chatConfig) === true && !isPersistentEnabled(props.chatConfig)) {
         const noValidReconnectId = await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+        const inMemoryState = executeReducer(state, {
+          type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+          payload: null
+        });
         // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
-        if (!noValidReconnectId && (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat)) {
+        if (!noValidReconnectId && (inMemoryState.appStates.conversationState === ConversationState.Active || inMemoryState.appStates.conversationState === ConversationState.ReconnectChat)) {
           return true;
         }
       }
@@ -131,9 +136,6 @@ export const LiveChatWidgetStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Loading
       });
-      if (localState) {
-        localState.appStates.conversationState = ConversationState.Loading;
-      }
 
       //Check if conversation state is not in wrapup or closed state
       isChatValid = await checkIfConversationStillValid(chatSDK, dispatch, state);
@@ -150,7 +152,11 @@ export const LiveChatWidgetStateful = props => {
         // adding the reconnect logic for the case when customer tries to reconnect from a new browser or InPrivate browser
         const reconnectTriggered = await isReconnectTriggered();
         if (!reconnectTriggered) {
-          await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+          const inMemoryState = executeReducer(state, {
+            type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+            payload: null
+          });
+          await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, inMemoryState, props);
         }
         return;
       } else {
@@ -330,76 +336,70 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    /**
+     * This will allow to sync multiple tabs to handle minimize and maximize state, 
+     * the event is expected to be emitted from scripting layer.
+     */
+    BroadcastService.getMessageByEventName(BroadcastEvent.SyncMinimize).subscribe(msg => {
+      var _msg$payload4;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.minimized
+      });
+    });
+
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
-      var _msg$payload4, _msg$payload5, _msg$payload6;
+      var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If the startChat event is not initiated by the same tab. Ignore the call
-      if (!isNullOrUndefined(msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      if (!isNullOrUndefined(msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload6 = msg.payload) === null || _msg$payload6 === void 0 ? void 0 : _msg$payload6.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         return;
       }
-      let stateWithUpdatedContext = state;
-      if (msg !== null && msg !== void 0 && (_msg$payload6 = msg.payload) !== null && _msg$payload6 !== void 0 && _msg$payload6.customContext) {
-        var _msg$payload7, _msg$payload8;
+      if (msg !== null && msg !== void 0 && (_msg$payload7 = msg.payload) !== null && _msg$payload7 !== void 0 && _msg$payload7.customContext) {
+        var _msg$payload8;
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
         dispatch({
           type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
-          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload7 = msg.payload) === null || _msg$payload7 === void 0 ? void 0 : _msg$payload7.customContext
+          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
         });
-        stateWithUpdatedContext = {
-          ...state,
-          domainStates: {
-            ...state.domainStates,
-            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
-          }
-        };
       }
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
+      const inMemoryState = executeReducer(state, {
+        type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
+      });
+      inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
-      // DataStoreManager.clientDataStore?.swtichToSessionStorage(true);
-      const persistedState = getStateFromCache(getWidgetCacheIdfromProps(props));
-
-      // Chat not found in cache - scenario: explicitly clearing cache and calling startChat SDK method
-      if (persistedState === undefined) {
+      // Only initiate new chat if widget runtime state is one of the followings
+      if (((_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.conversationState) === ConversationState.Closed || ((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === ConversationState.InActive || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === ConversationState.Postchat) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
-        prepareStartChat(props, chatSDK, stateWithUpdatedContext, dispatch, setAdapter);
+        prepareStartChat(props, chatSDK, inMemoryState, dispatch, setAdapter);
         return;
       }
 
-      // Chat exist in cache
-      if (persistedState) {
-        var _persistedState$appSt, _persistedState$appSt2, _persistedState$appSt3, _persistedState$appSt4;
-        // Only initiate new chat if widget state in cache in one of the followings
-        if (((_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Closed || ((_persistedState$appSt2 = persistedState.appStates) === null || _persistedState$appSt2 === void 0 ? void 0 : _persistedState$appSt2.conversationState) === ConversationState.InActive || ((_persistedState$appSt3 = persistedState.appStates) === null || _persistedState$appSt3 === void 0 ? void 0 : _persistedState$appSt3.conversationState) === ConversationState.Postchat) {
-          BroadcastService.postMessage({
-            eventName: BroadcastEvent.ChatInitiated
-          });
-          prepareStartChat(props, chatSDK, stateWithUpdatedContext, dispatch, setAdapter);
-          return;
-        }
-
-        // If minimized, maximize the chat
-        if ((persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt4 = persistedState.appStates) === null || _persistedState$appSt4 === void 0 ? void 0 : _persistedState$appSt4.isMinimized) === true) {
-          var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
-          dispatch({
-            type: LiveChatWidgetActionType.SET_MINIMIZED,
-            payload: false
-          });
-          BroadcastService.postMessage({
-            eventName: BroadcastEvent.MaximizeChat,
-            payload: {
-              height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
-              width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
-            }
-          });
-        }
+      // If minimized, maximize the chat
+      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.isMinimized) === true) {
+        var _inMemoryState$domain, _inMemoryState$domain2, _inMemoryState$domain3, _inMemoryState$domain4;
+        dispatch({
+          type: LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.MaximizeChat,
+          payload: {
+            height: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.widgetSize) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.height,
+            width: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.widgetSize) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.width
+          }
+        });
+        return;
       }
     });
 
@@ -448,8 +448,8 @@ export const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      var _msg$payload9;
-      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+      var _msg$payload10;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         TelemetryHelper.logSDKEvent(LogLevel.INFO, {
           Event: TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."