@microsoft/omnichannel-chat-widget 1.5.1-main.ee4453c → 1.6.1

package/lib/cjs/common/Constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WidgetLoadTelemetryMessage = exports.WidgetLoadCustomErrorString = exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.StorageType = exports.StartChatErrorPaneConstants = exports.Regex = exports.ParticipantType = exports.NotificationPaneConstants = exports.MimeTypes = exports.LocaleConstants = exports.LiveWorkItemState = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.E2VVOptions = exports.ConversationMode = exports.ConversationEndEntity = exports.Constants = exports.ConfirmationState = exports.AriaTelemetryConstants = exports.AMSConstants = void 0;
+exports.WidgetLoadTelemetryMessage = exports.WidgetLoadCustomErrorString = exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.StorageType = exports.StartChatErrorPaneConstants = exports.Regex = exports.PrepareEndChatDescriptionConstants = exports.ParticipantType = exports.NotificationPaneConstants = exports.MimeTypes = exports.LocaleConstants = exports.LiveWorkItemState = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.E2VVOptions = exports.ConversationMode = exports.ConversationEndEntity = exports.Constants = exports.ConfirmationState = exports.AriaTelemetryConstants = exports.AMSConstants = void 0;
 var _class;
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
@@ -279,6 +279,10 @@ exports.StartChatErrorPaneConstants = StartChatErrorPaneConstants;
 _defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorPaneId", "oc-lcw-start-chat-error-pane");
 _defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorTitleText", "We are unable to load chat at this time.");
 _defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorSubtitleText", "Please try again later.");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorUnauthorizedTitleText", "Chat authentication has failed.");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorAuthSetupErrorTitleText", "Chat authentication has failed.");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorUnauthorizedSubtitleText", "UNAUTHORIZED");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorAuthSetupErrorSubtitleText", "AUTH SETUP ERROR");
 class AriaTelemetryConstants {}
 exports.AriaTelemetryConstants = AriaTelemetryConstants;
 // Aria Endpoint for different environment types.
@@ -301,4 +305,16 @@ _defineProperty(WidgetLoadTelemetryMessage, "PersistedStateRetrievedMessage", "P
 class WidgetLoadCustomErrorString {}
 exports.WidgetLoadCustomErrorString = WidgetLoadCustomErrorString;
 _defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
-_defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+_defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+class PrepareEndChatDescriptionConstants {}
+exports.PrepareEndChatDescriptionConstants = PrepareEndChatDescriptionConstants;
+_defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithoutPostChat", "Conversation ended by customer. Post chat not configured or should not show.");
+_defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithInvalidPostChat", "Conversation ended by customer. Post chat context is invalid.");
+_defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedBy", "Conversation ended by");
+_defineProperty(PrepareEndChatDescriptionConstants, "PrepareEndChatError", "There's an error while preparing to end chat. Closing chat widget.");
+_defineProperty(PrepareEndChatDescriptionConstants, "WidgetLoadFailedAfterSessionInit", "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.");
+_defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceived", "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "EndChatReceivedFromOtherTabs", "Received EndChat BroadcastEvent from other tabs. Closing this chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseChatOnFailureOrPostChat", "Customer is trying to close chat widget on start chat failure or post chat pane.");
+_defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseInactiveChat", "Chat was Inactive and customer is trying to close chat widget or refreshing the page.");
+_defineProperty(PrepareEndChatDescriptionConstants, "BrowserUnload", "Browser unload event received. Ending chat.");

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -123,6 +123,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
   TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
   TelemetryEvent["EndChatSDKCall"] = "EndChatSDKCall";
+  TelemetryEvent["PrepareEndChat"] = "PrepareEndChat";
   TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
   TelemetryEvent["WindowClosed"] = "WindowClosed";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
@@ -290,6 +291,7 @@ class TelemetryConstants {
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:
       case TelemetryEvent.GetConversationDetailsException:
+      case TelemetryEvent.PrepareEndChat:
         return ScenarioType.SDK;
       case TelemetryEvent.VideoCallAcceptButtonClick:
       case TelemetryEvent.CallAdded:

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -20,7 +20,7 @@ var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
   try {
-    var _conversationDetails$, _state$domainStates;
+    var _conversationDetails$, _state$domainStates, _state$appStates3;
     // Use Case: If call is ongoing, end the call by simulating end call button click
     endVoiceVideoCallIfOngoing(chatSDK, dispatch);
     const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
@@ -30,8 +30,13 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       var _state$appStates;
       // If ended by customer, just close chat
       if ((state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.conversationEndedBy) === _Constants.ConversationEndEntity.Customer) {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+          Description: _Constants.PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithoutPostChat
+        });
         await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       }
+
       // Use Case: If ended by Agent, stay chat in InActive state
       return;
     }
@@ -51,6 +56,10 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       var _state$appStates2;
       // For Customer intiated conversations, just close chat widget
       if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === _Constants.ConversationEndEntity.Customer) {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+          Description: _Constants.PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithInvalidPostChat
+        });
         await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
         return;
       }
@@ -62,6 +71,15 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       });
       return;
     }
+
+    // Log PrepareEndChat if conversation ended by customer (bot and agent cases are handled in LiveChatWidgetStateful.tsx)
+    if (state !== null && state !== void 0 && (_state$appStates3 = state.appStates) !== null && _state$appStates3 !== void 0 && _state$appStates3.conversationEndedBy) {
+      var _state$appStates4;
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+        Description: `${_Constants.PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithInvalidPostChat} ${state === null || state === void 0 ? void 0 : (_state$appStates4 = state.appStates) === null || _state$appStates4 === void 0 ? void 0 : _state$appStates4.conversationEndedBy}.`
+      });
+    }
     endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true);
 
     // Initiate post chat render
@@ -80,6 +98,10 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     //Close chat widget for any failure in embedded to allow to show start chat button
     if (((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideStartChatButton) === false) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+        Description: _Constants.PrepareEndChatDescriptionConstants.PrepareEndChatError
+      });
       await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
     }
   } finally {
@@ -265,8 +287,8 @@ const endVoiceVideoCallIfOngoing = async (chatSDK, dispatch) => {
 };
 exports.endVoiceVideoCallIfOngoing = endVoiceVideoCallIfOngoing;
 const closeChatWidget = (dispatch, props, state) => {
-  var _state$appStates3;
-  if (state !== null && state !== void 0 && (_state$appStates3 = state.appStates) !== null && _state$appStates3 !== void 0 && _state$appStates3.hideStartChatButton) {
+  var _state$appStates5;
+  if (state !== null && state !== void 0 && (_state$appStates5 = state.appStates) !== null && _state$appStates5 !== void 0 && _state$appStates5.hideStartChatButton) {
     var _props$controlProps2, _props$controlProps3;
     // Only close chat if header is enabled for popout
     // TODO : This condition needs to be removed eventually when the filler UX is ready for popout, removing this condition would show a blank screen for OOB Widget

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -59,11 +59,19 @@ const initWebChatComposer = (props, state, dispatch, chatSDK, endChat) => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
       if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === _Constants.ParticipantType.Bot) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
+          Description: "Conversation end by bot or timeout event received."
+        });
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
           payload: _Constants.ConversationEndEntity.Bot
         });
       } else {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
+          Description: "Conversation end by agent or timeout event received."
+        });
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
           payload: _Constants.ConversationEndEntity.Agent
@@ -75,10 +83,6 @@ const initWebChatComposer = (props, state, dispatch, chatSDK, endChat) => {
           payload: conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType
         });
       }
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-        Description: "Conversation end by agent side or by timeout event received."
-      });
     };
     webChatStore = (0, _botframeworkWebchat.createStore)({},
     //initial state

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -41,11 +41,6 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
     }
   }
 
-  // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
-  if (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.ReconnectChat) {
-    return;
-  }
-
   // Check if there is any active popout chats in cache
   if (await canStartPopoutChat(props)) {
     return;

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.js

@@ -14,6 +14,7 @@ var _endChat = require("./endChat");
 var _DataStoreManager = require("../../../common/contextDataStore/DataStoreManager");
 var _utils = require("../../../common/utils");
 var _Constants = require("../../../common/Constants");
+var _StartChatFailureType = require("../../../contexts/common/StartChatFailureType");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessful) => {
   var _props$controlProps;
@@ -23,7 +24,14 @@ const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessfu
   }
 
   // Handle internal or misc errors
-  if (ex.message === _Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString || ex.message === _Constants.WidgetLoadCustomErrorString.NetworkErrorString) {
+  if (ex.message === _Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
+      payload: _StartChatFailureType.StartChatFailureType.AuthSetupError
+    });
+    logWidgetLoadCompleteWithError(ex);
+  }
+  if (ex.message === _Constants.WidgetLoadCustomErrorString.NetworkErrorString) {
     logWidgetLoadCompleteWithError(ex);
   }
 
@@ -40,7 +48,7 @@ const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessfu
         handleConversationInitializationFailure(ex);
         break;
       case _omnichannelChatSdk.ChatSDKErrorName.ChatTokenRetrievalFailure:
-        handleChatTokenRetrievalFailure(ex);
+        handleChatTokenRetrievalFailure(dispatch, ex);
         break;
       case _omnichannelChatSdk.ChatSDKErrorName.UninitializedChatSDK:
         handleUninitializedChatSDK(ex);
@@ -133,11 +141,12 @@ const logWidgetLoadCompleteWithError = ex => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const forceEndChat = chatSDK => {
-  _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
-    Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
-    ExceptionDetails: {
-      Exception: "SessionInit was successful, but widget load failed."
-    }
+  _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+    Description: _Constants.PrepareEndChatDescriptionConstants.WidgetLoadFailedAfterSessionInit
+  });
+  _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
   });
   chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
 };
@@ -172,10 +181,16 @@ const handleConversationInitializationFailure = ex => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleChatTokenRetrievalFailure = ex => {
+const handleChatTokenRetrievalFailure = (dispatch, ex) => {
   if (ex.httpResponseStatusCode === 400) {
     logWidgetLoadFailed(ex);
   } else {
+    if (ex.httpResponseStatusCode === 401) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
+        payload: _StartChatFailureType.StartChatFailureType.Unauthorized
+      });
+    }
     logWidgetLoadCompleteWithError(ex);
   }
 };

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -56,6 +56,7 @@ var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useCha
 var _useChatSDKStore = _interopRequireDefault(require("../../../hooks/useChatSDKStore"));
 var _defaultAdaptiveCardStyles = require("../../webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles");
 var _StartChatErrorPaneStateful = _interopRequireDefault(require("../../startchaterrorpanestateful/StartChatErrorPaneStateful"));
+var _StartChatFailureType = require("../../../contexts/common/StartChatFailureType");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -198,6 +199,10 @@ const LiveChatWidgetStateful = props => {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILING,
       payload: false
     });
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
+      payload: _StartChatFailureType.StartChatFailureType.Generic
+    });
     state.domainStates.confirmationPaneConfirmedOptionClicked = false;
     state.domainStates.confirmationState = _Constants.ConfirmationState.NotSet;
     setupClientDataStore();
@@ -408,9 +413,23 @@ const LiveChatWidgetStateful = props => {
 
     // End chat
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async () => {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatEventReceived,
+        Description: "Received InitiateEndChat BroadcastEvent."
+      });
+
       // This is to ensure to get latest state from cache in multitab
       const persistedState = (0, _utils.getStateFromCache)((0, _utils.getWidgetCacheIdfromProps)(props));
       if (persistedState && persistedState.appStates.conversationState === _ConversationState.ConversationState.Active) {
+        // We need to simulate states for closing chat, in order to messup with close confirmation pane.
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONFIRMATION_STATE,
+          payload: _Constants.ConfirmationState.Ok
+        });
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
+          payload: false
+        });
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
           payload: _Constants.ConversationEndEntity.Customer
@@ -418,6 +437,10 @@ const LiveChatWidgetStateful = props => {
       } else {
         const skipEndChatSDK = true;
         const skipCloseChat = false;
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+          Description: _Constants.PrepareEndChatDescriptionConstants.InitiateEndChatReceived
+        });
         (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
       }
       _omnichannelChatComponents.BroadcastService.postMessage({
@@ -435,6 +458,10 @@ const LiveChatWidgetStateful = props => {
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
       var _msg$payload9;
       if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+          Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."
+        });
         (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
         (0, _endChat.endChatStateCleanUp)(dispatch);
         (0, _endChat.chatSDKStateCleanUp)(chatSDK);
@@ -565,12 +592,20 @@ const LiveChatWidgetStateful = props => {
 
     // If start chat failed, and C2 is trying to close chat widget
     if (state !== null && state !== void 0 && (_state$appStates9 = state.appStates) !== null && _state$appStates9 !== void 0 && _state$appStates9.startChatFailed || (state === null || state === void 0 ? void 0 : (_state$appStates10 = state.appStates) === null || _state$appStates10 === void 0 ? void 0 : _state$appStates10.conversationState) === _ConversationState.ConversationState.Postchat) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+        Description: _Constants.PrepareEndChatDescriptionConstants.CustomerCloseChatOnFailureOrPostChat
+      });
       (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true);
       return;
     }
 
     // Scenario -> Chat was InActive and closing the chat (Refresh scenario on post chat)
     if ((state === null || state === void 0 ? void 0 : (_state$appStates11 = state.appStates) === null || _state$appStates11 === void 0 ? void 0 : _state$appStates11.conversationState) === _ConversationState.ConversationState.InActive) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+        Description: _Constants.PrepareEndChatDescriptionConstants.CustomerCloseInactiveChat
+      });
       (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
@@ -623,6 +658,10 @@ const LiveChatWidgetStateful = props => {
       Event: _TelemetryConstants.TelemetryEvent.BrowserUnloadEventStarted,
       Description: "Browser unload event received."
     });
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,
+      Description: _Constants.PrepareEndChatDescriptionConstants.BrowserUnload
+    });
     (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, false);
     // Clean local storage
     (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventId);

package/lib/cjs/components/startchaterrorpanestateful/StartChatErrorPaneStateful.js

@@ -16,11 +16,12 @@ var _defaultStartChatErrorPaneSubtitleStyleProps = require("./common/defaultStar
 var _defaultStartChatErrorPaneIconStyleProps = require("./common/defaultStartChatErrorPaneIconStyleProps");
 var _defaultStartChatErrorPaneIconImageProps = require("./common/defaultStartChatErrorPaneIconImageProps");
 var _Constants = require("../../common/Constants");
+var _StartChatFailureType = require("../../contexts/common/StartChatFailureType");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 const StartChatErrorPaneStateful = startChatErrorPaneProps => {
-  var _startChatErrorPanePr, _startChatErrorPanePr2, _startChatErrorPanePr3, _startChatErrorPanePr4, _startChatErrorPanePr5, _startChatErrorPanePr6, _startChatErrorPanePr7;
+  var _startChatErrorPanePr, _startChatErrorPanePr2, _startChatErrorPanePr3, _startChatErrorPanePr4, _startChatErrorPanePr5, _startChatErrorPanePr6, _startChatErrorPanePr7, _startChatErrorPanePr8, _startChatErrorPanePr9, _startChatErrorPanePr10, _startChatErrorPanePr11;
   const [state] = (0, _useChatContextStore.default)();
   const generalStyleProps = Object.assign({}, _defaultStartChatErrorPaneGeneralStyleProps.defaultStartChatErrorPaneGeneralStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr === void 0 ? void 0 : _startChatErrorPanePr.generalStyleProps);
   const titleStyleProps = Object.assign({}, _defaultStartChatErrorPaneTitleStyleProps.defaultStartChatErrorPaneTitleStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr2 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr2 === void 0 ? void 0 : _startChatErrorPanePr2.titleStyleProps);
@@ -34,16 +35,29 @@ const StartChatErrorPaneStateful = startChatErrorPaneProps => {
     iconStyleProps: iconStyleProps,
     iconImageProps: iconImageProps
   };
-  const errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr6 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr6 === void 0 ? void 0 : _startChatErrorPanePr6.titleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorTitleText;
-  const errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr7 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr7 === void 0 ? void 0 : _startChatErrorPanePr7.subtitleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorSubtitleText;
+  let errorPaneTitleText;
+  let errorPaneSubtitleText;
+  switch (state.domainStates.startChatFailureType) {
+    case _StartChatFailureType.StartChatFailureType.Unauthorized:
+      errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr6 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr6 === void 0 ? void 0 : _startChatErrorPanePr6.unauthorizedTitleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorUnauthorizedTitleText;
+      errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr7 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr7 === void 0 ? void 0 : _startChatErrorPanePr7.unauthorizedSubtitleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorUnauthorizedSubtitleText;
+      break;
+    case _StartChatFailureType.StartChatFailureType.AuthSetupError:
+      errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr8 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr8 === void 0 ? void 0 : _startChatErrorPanePr8.authSetupErrorTitleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorAuthSetupErrorTitleText;
+      errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr9 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr9 === void 0 ? void 0 : _startChatErrorPanePr9.authSetupErrorSubtitleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorAuthSetupErrorSubtitleText;
+      break;
+    default:
+      errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr10 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr10 === void 0 ? void 0 : _startChatErrorPanePr10.titleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorTitleText;
+      errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr11 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr11 === void 0 ? void 0 : _startChatErrorPanePr11.subtitleText) ?? _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorSubtitleText;
+  }
   const errorUIControlProps = {
     id: _Constants.StartChatErrorPaneConstants.DefaultStartChatErrorPaneId,
     dir: state.domainStates.globalDir,
-    titleText: errorPaneTitleText,
-    subtitleText: errorPaneSubtitleText,
     hideSpinner: true,
     hideSpinnerText: true,
-    ...(startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : startChatErrorPaneProps.controlProps)
+    ...(startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : startChatErrorPaneProps.controlProps),
+    titleText: errorPaneTitleText,
+    subtitleText: errorPaneSubtitleText
   };
 
   // Move focus to the first button

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -152,6 +152,9 @@ const WebChatContainerStateful = props => {
     magicCodeBroadcastChannel.addEventListener(broadcastChannelMessageEvent, eventListener);
   }, []);
   return /*#__PURE__*/_react2.default.createElement(_react2.default.Fragment, null, /*#__PURE__*/_react2.default.createElement("style", null, `
+        .webchat__stacked-layout__content .ac-pushButton {
+            cursor: pointer;
+        }
 
         .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card {
             background: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp === void 0 ? void 0 : _webChatContainerProp.background) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.background};

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -15,40 +15,41 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 5] = "SET_CONVERSATION_STATE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 7] = "SET_START_CHAT_FAILING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 8] = "SET_OUTSIDE_OPERATING_HOURS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 9] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 10] = "SET_CUSTOM_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 11] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 12] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 13] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 14] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 15] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 16] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 17] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 18] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 19] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 20] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 21] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 22] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 23] = "SET_START_CHAT_BUTTON_DISPLAY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 24] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 25] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 26] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 27] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 28] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 30] = "SET_CONVERSATION_ENDED_BY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 31] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 32] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 33] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 34] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 35] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 36] = "SET_LIVE_CHAT_CONFIG";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 37] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 38] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 39] = "SET_SHOULD_USE_BOT_SURVEY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 40] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 41] = "SET_SURVEY_MODE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 42] = "SET_CONFIRMATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 43] = "SET_POST_CHAT_PARTICIPANT_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILURE_TYPE"] = 8] = "SET_START_CHAT_FAILURE_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 9] = "SET_OUTSIDE_OPERATING_HOURS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 10] = "SET_PRE_CHAT_SURVEY_RESPONSE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 11] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 12] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 13] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 14] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 15] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 16] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 17] = "SET_POST_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 18] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 19] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 20] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 21] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 22] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 23] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 24] = "SET_START_CHAT_BUTTON_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 25] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 26] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 27] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 28] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 29] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 30] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 31] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 32] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 33] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 34] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 35] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 36] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 37] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 38] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 39] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 40] = "SET_SHOULD_USE_BOT_SURVEY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 41] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 42] = "SET_SURVEY_MODE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 43] = "SET_CONFIRMATION_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 44] = "SET_POST_CHAT_PARTICIPANT_TYPE";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -9,6 +9,7 @@ var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontaine
 var _utils = require("../../common/utils");
 var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
 var _Constants = require("../../common/Constants");
+var _StartChatFailureType = require("./StartChatFailureType");
 const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const widgetCacheId = (0, _utils.getWidgetCacheIdfromProps)(props);
@@ -37,7 +38,8 @@ const getLiveChatWidgetContextInitialState = props => {
       initialChatSdkRequestId: "",
       transcriptRequestId: "",
       confirmationPaneConfirmedOptionClicked: false,
-      confirmationState: _Constants.ConfirmationState.NotSet
+      confirmationState: _Constants.ConfirmationState.NotSet,
+      startChatFailureType: _StartChatFailureType.StartChatFailureType.Generic
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,

package/lib/cjs/contexts/common/StartChatFailureType.js

@@ -0,0 +1,13 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.StartChatFailureType = void 0;
+let StartChatFailureType;
+exports.StartChatFailureType = StartChatFailureType;
+(function (StartChatFailureType) {
+  StartChatFailureType["Unauthorized"] = "unauthorized";
+  StartChatFailureType["AuthSetupError"] = "authSetupError";
+  StartChatFailureType["Generic"] = "generic";
+})(StartChatFailureType || (exports.StartChatFailureType = StartChatFailureType = {}));

package/lib/cjs/contexts/createReducer.js

@@ -67,6 +67,14 @@ const createReducer = () => {
             startChatFailed: action.payload
           }
         };
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            startChatFailureType: action.payload
+          }
+        };
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS:
         return {
           ...state,

package/lib/esm/common/Constants.js

@@ -251,6 +251,10 @@ export class StartChatErrorPaneConstants {}
 _defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorPaneId", "oc-lcw-start-chat-error-pane");
 _defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorTitleText", "We are unable to load chat at this time.");
 _defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorSubtitleText", "Please try again later.");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorUnauthorizedTitleText", "Chat authentication has failed.");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorAuthSetupErrorTitleText", "Chat authentication has failed.");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorUnauthorizedSubtitleText", "UNAUTHORIZED");
+_defineProperty(StartChatErrorPaneConstants, "DefaultStartChatErrorAuthSetupErrorSubtitleText", "AUTH SETUP ERROR");
 export class AriaTelemetryConstants {}
 // Aria Endpoint for different environment types.
 _defineProperty(AriaTelemetryConstants, "GERMANY_ENDPOINT", "https://de.pipe.aria.microsoft.com/Collector/3.0/");
@@ -270,4 +274,15 @@ _defineProperty(WidgetLoadTelemetryMessage, "OOOHMessage", "Widget is OOOH");
 _defineProperty(WidgetLoadTelemetryMessage, "PersistedStateRetrievedMessage", "Persisted state retrieved");
 export class WidgetLoadCustomErrorString {}
 _defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
-_defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+_defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");
+export class PrepareEndChatDescriptionConstants {}
+_defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithoutPostChat", "Conversation ended by customer. Post chat not configured or should not show.");
+_defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedByCustomerWithInvalidPostChat", "Conversation ended by customer. Post chat context is invalid.");
+_defineProperty(PrepareEndChatDescriptionConstants, "ConversationEndedBy", "Conversation ended by");
+_defineProperty(PrepareEndChatDescriptionConstants, "PrepareEndChatError", "There's an error while preparing to end chat. Closing chat widget.");
+_defineProperty(PrepareEndChatDescriptionConstants, "WidgetLoadFailedAfterSessionInit", "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.");
+_defineProperty(PrepareEndChatDescriptionConstants, "InitiateEndChatReceived", "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "EndChatReceivedFromOtherTabs", "Received EndChat BroadcastEvent from other tabs. Closing this chat.");
+_defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseChatOnFailureOrPostChat", "Customer is trying to close chat widget on start chat failure or post chat pane.");
+_defineProperty(PrepareEndChatDescriptionConstants, "CustomerCloseInactiveChat", "Chat was Inactive and customer is trying to close chat widget or refreshing the page.");
+_defineProperty(PrepareEndChatDescriptionConstants, "BrowserUnload", "Browser unload event received. Ending chat.");

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -117,6 +117,7 @@ export let TelemetryEvent;
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
   TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
   TelemetryEvent["EndChatSDKCall"] = "EndChatSDKCall";
+  TelemetryEvent["PrepareEndChat"] = "PrepareEndChat";
   TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
   TelemetryEvent["WindowClosed"] = "WindowClosed";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
@@ -284,6 +285,7 @@ export class TelemetryConstants {
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:
       case TelemetryEvent.GetConversationDetailsException:
+      case TelemetryEvent.PrepareEndChat:
         return ScenarioType.SDK;
       case TelemetryEvent.VideoCallAcceptButtonClick:
       case TelemetryEvent.CallAdded: