@microsoft/omnichannel-chat-widget 1.5.1-main.c3533cf → 1.5.1-main.e2be12d

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.spec.js

@@ -0,0 +1,282 @@
+"use strict";
+
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _startChatErrorHandler = require("./startChatErrorHandler");
+var _Constants = require("../../../common/Constants");
+var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+var _ConversationState = require("../../../contexts/common/ConversationState");
+describe("startChatErrorHandler unit test", () => {
+  it("handleStartChatError should log failed event and return if exception is undefined", () => {
+    const dispatch = jest.fn();
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, undefined, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(1);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("ERROR", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: "Widget load complete with error: undefined"
+      })
+    }));
+    expect(dispatch).not.toHaveBeenCalled();
+  });
+  it("handleStartChatError should log failed with error event for AuthenticationFailedErrorString", () => {
+    const dispatch = jest.fn();
+    const mockEx = new Error(_Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: Error: ${_Constants.WidgetLoadCustomErrorString.AuthenticationFailedErrorString}`
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed with error event for NetworkErrorString", () => {
+    const dispatch = jest.fn();
+    const mockEx = new Error(_Constants.WidgetLoadCustomErrorString.NetworkErrorString);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: Error: ${_Constants.WidgetLoadCustomErrorString.NetworkErrorString}`
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log complete event for WidgetUseOutsideOperatingHour", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.WidgetUseOutsideOperatingHour);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(1);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("INFO", expect.objectContaining({
+      Description: `Widget load complete. ${_Constants.WidgetLoadTelemetryMessage.OOOHMessage}`
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS
+    }));
+  });
+  it("handleStartChatError should log failed with error event for PersistentChatConversationRetrievalFailure for non-400 status", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.PersistentChatConversationRetrievalFailure, 429);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      Description: "Widget load complete with error",
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.PersistentChatConversationRetrievalFailure}`,
+        HttpResponseStatusCode: 429
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed event for PersistentChatConversationRetrievalFailure for 400 status", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.PersistentChatConversationRetrievalFailure, 400);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("ERROR", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.PersistentChatConversationRetrievalFailure}`,
+        HttpResponseStatusCode: 400
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed with error event for ConversationInitializationFailure for non-400 status", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ConversationInitializationFailure, 429);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      Description: "Widget load complete with error",
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.ConversationInitializationFailure}`,
+        HttpResponseStatusCode: 429
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed event for ConversationInitializationFailure for 400 status", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ConversationInitializationFailure, 400);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("ERROR", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.ConversationInitializationFailure}`,
+        HttpResponseStatusCode: 400
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed with error event for ChatTokenRetrievalFailure for non-400 status", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ChatTokenRetrievalFailure, 429);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      Description: "Widget load complete with error",
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.ChatTokenRetrievalFailure}`,
+        HttpResponseStatusCode: 429
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed event for ChatTokenRetrievalFailure for 400 status", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ChatTokenRetrievalFailure, 400);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("ERROR", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.ChatTokenRetrievalFailure}`,
+        HttpResponseStatusCode: 400
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed with error event for UninitializedChatSDK", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.UninitializedChatSDK);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      Description: "Widget load complete with error",
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.UninitializedChatSDK}`
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should log failed with error event for InvalidConversation", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.InvalidConversation);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(1);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      Description: "Widget load complete with error",
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.InvalidConversation}`
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(16);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Closed
+    }));
+  });
+  it("handleStartChatError should log failed with error event for ClosedConversation", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ClosedConversation);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(1);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("WARN", expect.objectContaining({
+      Description: "Widget load complete with error",
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.ClosedConversation}`
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(16);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Closed
+    }));
+  });
+  it("handleStartChatError should log failed event for any other errors", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ScriptLoadFailure, 405);
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, {}, {}, mockEx, false);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(2);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("ERROR", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: `Widget load complete with error: ${_omnichannelChatSdk.ChatSDKErrorName.ScriptLoadFailure}`,
+        HttpResponseStatusCode: 405
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+  });
+  it("handleStartChatError should force end chat if isStartChatSuccessful is true", () => {
+    const dispatch = jest.fn();
+    const mockEx = new _omnichannelChatSdk.ChatSDKError(_omnichannelChatSdk.ChatSDKErrorName.ScriptLoadFailure, 405);
+    const mockSDK = {
+      endChat: jest.fn()
+    };
+    spyOn(_omnichannelChatComponents.BroadcastService, "postMessage").and.callFake(() => false);
+    spyOn(_TelemetryHelper.TelemetryHelper, "logLoadingEvent").and.callFake(() => false);
+    (0, _startChatErrorHandler.handleStartChatError)(dispatch, mockSDK, {}, mockEx, true);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledTimes(3);
+    expect(_TelemetryHelper.TelemetryHelper.logLoadingEvent).toHaveBeenCalledWith("ERROR", expect.objectContaining({
+      ExceptionDetails: expect.objectContaining({
+        Exception: "SessionInit was successful, but widget load failed."
+      })
+    }));
+    expect(dispatch).toHaveBeenCalledTimes(2);
+    expect(dispatch).toHaveBeenCalledWith(expect.objectContaining({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE
+    }));
+    expect(mockSDK.endChat).toHaveBeenCalled();
+  });
+});

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -55,7 +55,6 @@ var _useChatAdapterStore = _interopRequireDefault(require("../../../hooks/useCha
 var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("../../../hooks/useChatSDKStore"));
 var _defaultAdaptiveCardStyles = require("../../webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles");
-var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -433,12 +432,7 @@ const LiveChatWidgetStateful = props => {
       if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
         (0, _endChat.endChatStateCleanUp)(dispatch);
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        chatSDK.requestId = (0, _omnichannelChatSdk.uuidv4)();
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        chatSDK.chatToken = {};
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        chatSDK.reconnectId = null;
+        (0, _endChat.chatSDKStateCleanUp)(chatSDK);
         return;
       }
     });

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -8,7 +8,6 @@ var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryCons
 var _Constants = require("../../../../../common/Constants");
 var _DirectLineActivityType = require("../../enums/DirectLineActivityType");
 var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
-var _MessageType = require("../../enums/MessageType");
 var _react = _interopRequireDefault(require("react"));
 var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
@@ -81,13 +80,6 @@ const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps
   if (card.activity) {
     var _card$activity$from;
     if (((_card$activity$from = card.activity.from) === null || _card$activity$from === void 0 ? void 0 : _card$activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel) {
-      var _card$activity$channe3;
-      if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === _MessageType.MessageTypes.Thread) {
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
-          Description: "IC3 ThreadUpdateEvent Received"
-        });
-      }
       return () => false;
     }
     if (isTagIncluded(card, _Constants.Constants.hiddenTag)) {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.spec.js

@@ -22,7 +22,7 @@ describe("activityMiddleware test", () => {
     };
     const results = (0, _activityMiddleware.createActivityMiddleware)()()(next)(args);
     expect(results()).toEqual(false);
-    expect(_TelemetryHelper.TelemetryHelper.logActionEvent).toHaveBeenCalledTimes(1);
+    expect(_TelemetryHelper.TelemetryHelper.logActionEvent).toHaveBeenCalledTimes(0);
   });
   it("createActivityMiddleware() with Hidden tag should return nothing", () => {
     spyOn(_TelemetryHelper.TelemetryHelper, "logActionEvent").and.callFake(() => false);

package/lib/esm/common/Constants.js

@@ -174,11 +174,6 @@ export let ElementType;
 (function (ElementType) {
   ElementType["CallingContainerSDK"] = "CallingContainerSDK";
 })(ElementType || (ElementType = {}));
-export let ChatSDKError;
-(function (ChatSDKError) {
-  ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
-  ChatSDKError["AuthContactIdNotFoundFailure"] = "AuthContactIdNotFoundFailure";
-})(ChatSDKError || (ChatSDKError = {}));
 export let EnvironmentVersion;
 (function (EnvironmentVersion) {
   EnvironmentVersion["prod"] = "prod";
@@ -265,4 +260,10 @@ _defineProperty(AriaTelemetryConstants, "MOONCAKE_ENDPOINT", "");
 _defineProperty(AriaTelemetryConstants, "Public", "Public");
 _defineProperty(AriaTelemetryConstants, "EU", "Europe");
 // EUR: crm4; FRA: crm12; GER: crm16; CHE: crm17; NOR: crm19
-_defineProperty(AriaTelemetryConstants, "lcwEUDomainNames", ["crm4.omnichannelengagementhub.com", "crm12.omnichannelengagementhub.com", "crm16.omnichannelengagementhub.com", "crm17.omnichannelengagementhub.com", "crm19.omnichannelengagementhub.com"]);
+_defineProperty(AriaTelemetryConstants, "lcwEUDomainNames", ["crm4.omnichannelengagementhub.com", "crm12.omnichannelengagementhub.com", "crm16.omnichannelengagementhub.com", "crm17.omnichannelengagementhub.com", "crm19.omnichannelengagementhub.com"]);
+export class WidgetLoadTelemetryMessage {}
+_defineProperty(WidgetLoadTelemetryMessage, "OOOHMessage", "Widget is OOOH");
+_defineProperty(WidgetLoadTelemetryMessage, "PersistedStateRetrievedMessage", "Persisted state retrieved");
+export class WidgetLoadCustomErrorString {}
+_defineProperty(WidgetLoadCustomErrorString, "AuthenticationFailedErrorString", "Authentication was not successful");
+_defineProperty(WidgetLoadCustomErrorString, "NetworkErrorString", "Network Error");

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -127,7 +127,6 @@ export let TelemetryEvent;
   TelemetryEvent["ErrorUIPaneLoaded"] = "ErrorUIPaneLoaded";
   TelemetryEvent["DownloadTranscriptFailed"] = "DownloadTranscriptFailed";
   TelemetryEvent["StartChatFailed"] = "StartChatFailed";
-  TelemetryEvent["IC3ThreadUpdateEventReceived"] = "IC3ThreadUpdateEventReceived";
   TelemetryEvent["ConfirmationCancelButtonClicked"] = "ConfirmationCancelButtonClicked";
   TelemetryEvent["ConfirmationConfirmButtonClicked"] = "ConfirmationConfirmButtonClicked";
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
@@ -244,7 +243,6 @@ export class TelemetryConstants {
       case TelemetryEvent.EmailTranscriptSent:
       case TelemetryEvent.EmailTranscriptFailed:
       case TelemetryEvent.DownloadTranscriptFailed:
-      case TelemetryEvent.IC3ThreadUpdateEventReceived:
       case TelemetryEvent.ConfirmationCancelButtonClicked:
       case TelemetryEvent.ConfirmationConfirmButtonClicked:
       case TelemetryEvent.PreChatSurveyStartChatMethodFailed:

package/lib/esm/common/utils.js

@@ -1,11 +1,12 @@
 var _this = this;
-import { AriaTelemetryConstants, ChatSDKError, Constants, HtmlAttributeNames, LocaleConstants } from "./Constants";
+import { AriaTelemetryConstants, Constants, HtmlAttributeNames, LocaleConstants } from "./Constants";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "./telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
 import { Md5 } from "md5-typescript";
 import { TelemetryHelper } from "./telemetry/TelemetryHelper";
+import { ChatSDKErrorName } from "@microsoft/omnichannel-chat-sdk";
 const getElementBySelector = selector => {
   let element;
   if (typeof selector === "string") {
@@ -373,7 +374,7 @@ export const getConversationDetailsCall = async chatSDK => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const checkContactIdError = e => {
-  if ((e === null || e === void 0 ? void 0 : e.message) === ChatSDKError.AuthContactIdNotFoundFailure) {
+  if ((e === null || e === void 0 ? void 0 : e.message) === ChatSDKErrorName.AuthContactIdNotFoundFailure) {
     const contactIdNotFoundErrorEvent = {
       eventName: BroadcastEvent.ContactIdNotFound,
       payload: {

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -10,6 +10,7 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
 import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
+import { uuidv4 } from "@microsoft/omnichannel-chat-sdk";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
@@ -145,7 +146,7 @@ const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatSt
     });
   }
 };
-export const callingStateCleanUp = async dispatch => {
+export const callingStateCleanUp = dispatch => {
   dispatch({
     type: LiveChatWidgetActionType.SHOW_CALLING_CONTAINER,
     payload: false
@@ -167,7 +168,7 @@ export const callingStateCleanUp = async dispatch => {
     payload: true
   });
 };
-export const endChatStateCleanUp = async dispatch => {
+export const endChatStateCleanUp = dispatch => {
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
@@ -182,7 +183,7 @@ export const endChatStateCleanUp = async dispatch => {
     payload: false
   });
 };
-export const closeChatStateCleanUp = async dispatch => {
+export const closeChatStateCleanUp = dispatch => {
   dispatch({
     type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
     payload: undefined
@@ -218,6 +219,16 @@ export const closeChatStateCleanUp = async dispatch => {
   });
 };
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const chatSDKStateCleanUp = chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.requestId = uuidv4();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.chatToken = {};
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.reconnectId = null;
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const endVoiceVideoCallIfOngoing = async (chatSDK, dispatch) => {
   let callId = "";

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,13 +1,11 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { ChatSDKError, Constants, LiveWorkItemState } from "../../../common/Constants";
+import { Constants, LiveWorkItemState, WidgetLoadCustomErrorString, WidgetLoadTelemetryMessage } from "../../../common/Constants";
 import { checkContactIdError, createTimer, getConversationDetailsCall, getStateFromCache, getWidgetCacheIdfromProps, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
 import { ActivityStreamHandler } from "./ActivityStreamHandler";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
-import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { createAdapter } from "./createAdapter";
@@ -15,7 +13,8 @@ import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEv
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "./reconnectChatHelper";
 import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
 import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
-import { uuidv4 } from "@microsoft/omnichannel-chat-sdk";
+import { logWidgetLoadComplete, handleStartChatError } from "./startChatErrorHandler";
+import { chatSDKStateCleanUp } from "./endChat";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let optionalParams = {};
@@ -108,19 +107,15 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params, persistedState) => {
-  var _props$controlProps2;
   let isStartChatSuccessful = false;
   const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
   const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
-  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
   if ((state === null || state === void 0 ? void 0 : state.appStates.conversationState) === ConversationState.Closed) {
     // Preventive reset to avoid starting chat with previous requestId which could potentially cause problems
-    chatSDK.requestId = uuidv4();
-    chatSDK.chatToken = {};
-    chatSDK.reconnectId = null;
+    chatSDKStateCleanUp(chatSDK);
   }
   try {
-    var _state$appStates, _newAdapter$activity$, _TelemetryTimers$Widg2;
+    var _state$appStates, _newAdapter$activity$;
     // Clear disconnect state on start chat
     (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.chatDisconnectEventReceived) && dispatch({
       type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
@@ -138,8 +133,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       // set auth token to chat sdk before start chat
       const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
       if (!authSuccess) {
-        // Replacing with error ui
-        throw new Error("Authentication was not successful");
+        throw new Error(WidgetLoadCustomErrorString.AuthenticationFailedErrorString);
       }
     }
 
@@ -202,16 +196,11 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       });
     }
     if (persistedState) {
-      var _TelemetryTimers$Widg;
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_STATE,
         payload: persistedState
       });
-      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.WidgetLoadComplete,
-        Description: "Widget load complete. Persisted state retrieved",
-        ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
-      });
+      logWidgetLoadComplete(WidgetLoadTelemetryMessage.PersistedStateRetrievedMessage);
       await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
       return;
     }
@@ -222,11 +211,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
       type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
       payload: liveChatContext
     });
-    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.WidgetLoadComplete,
-      Description: "Widget load complete",
-      ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg2 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg2 === void 0 ? void 0 : _TelemetryTimers$Widg2.milliSecondsElapsed
-    });
+    logWidgetLoadComplete();
 
     // Set post chat context in state
     // Commenting this for now as post chat context is fetched during end chat
@@ -235,72 +220,13 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, state, props, params
     // Updating chat session detail for telemetry
     await updateSessionDataForTelemetry(chatSDK, dispatch);
   } catch (ex) {
-    var _TelemetryTimers$Widg4;
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
-      var _TelemetryTimers$Widg3;
-      dispatch({
-        type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
-        payload: true
-      });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.OutOfOffice
-      });
-      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.WidgetLoadComplete,
-        Description: "Widget load complete. Widget is OOOH.",
-        ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
-      });
-      return;
-    }
-    TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.WidgetLoadFailed,
-      ExceptionDetails: {
-        Exception: `Widget load Failed: ${ex}`
-      },
-      ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
-    });
-    NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
-    dispatch({
-      type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
-      payload: true
-    });
-    if (!hideErrorUIPane) {
-      // Set app state to failing start chat if hideErrorUI is not turned on
-      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.ErrorUIPaneLoaded,
-        Description: "Error UI Pane Loaded"
-      });
-    }
-    // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Loading
-    });
-
-    // If sessionInit was successful but LCW startchat failed due to some reason e.g adapter didn't load
-    // we need to directly endChat to avoid leaving ghost chats in OC, not disturbing any other UI state
-    if (isStartChatSuccessful === true) {
-      await forceEndChat(chatSDK);
-    }
+    handleStartChatError(dispatch, chatSDK, props, ex, isStartChatSuccessful);
   } finally {
     optionalParams = {};
     widgetInstanceId = "";
   }
 };
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const forceEndChat = async chatSDK => {
-  TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
-    Event: TelemetryEvent.WidgetLoadFailed,
-    ExceptionDetails: {
-      Exception: "SessionInit was successful, but widget load failed."
-    }
-  });
-  chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
-};
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
   var _state$appStates2, _persistedState$domai6, _persistedState$appSt;