@microsoft/omnichannel-chat-widget 1.5.1-main.76c6a71 → 1.5.1-main.7897747

package/lib/esm/components/startchaterrorpanestateful/StartChatErrorPaneStateful.js

@@ -0,0 +1,71 @@
+import React, { useEffect } from "react";
+import { LoadingPane } from "@microsoft/omnichannel-chat-components";
+import { findAllFocusableElement } from "../../common/utils";
+import useChatContextStore from "../../hooks/useChatContextStore";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import { defaultStartChatErrorPaneGeneralStyleProps } from "./common/defaultStartChatErrorPaneGeneralStyleProps";
+import { defaultStartChatErrorPaneTitleStyleProps } from "./common/defaultStartChatErrorPaneTitleStyleProps";
+import { defaultStartChatErrorPaneSubtitleStyleProps } from "./common/defaultStartChatErrorPaneSubtitleStyleProps";
+import { defaultStartChatErrorPaneIconStyleProps } from "./common/defaultStartChatErrorPaneIconStyleProps";
+import { defaultStartChatErrorPaneIconImageStyleProps } from "./common/defaultStartChatErrorPaneIconImageProps";
+import { StartChatErrorPaneConstants } from "../../common/Constants";
+import { StartChatFailureType } from "../../contexts/common/StartChatFailureType";
+export const StartChatErrorPaneStateful = startChatErrorPaneProps => {
+  var _startChatErrorPanePr, _startChatErrorPanePr2, _startChatErrorPanePr3, _startChatErrorPanePr4, _startChatErrorPanePr5, _startChatErrorPanePr6, _startChatErrorPanePr7, _startChatErrorPanePr8, _startChatErrorPanePr9, _startChatErrorPanePr10, _startChatErrorPanePr11;
+  const [state] = useChatContextStore();
+  const generalStyleProps = Object.assign({}, defaultStartChatErrorPaneGeneralStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr === void 0 ? void 0 : _startChatErrorPanePr.generalStyleProps);
+  const titleStyleProps = Object.assign({}, defaultStartChatErrorPaneTitleStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr2 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr2 === void 0 ? void 0 : _startChatErrorPanePr2.titleStyleProps);
+  const subtitleStyleProps = Object.assign({}, defaultStartChatErrorPaneSubtitleStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr3 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr3 === void 0 ? void 0 : _startChatErrorPanePr3.subtitleStyleProps);
+  const iconStyleProps = Object.assign({}, defaultStartChatErrorPaneIconStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr4 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr4 === void 0 ? void 0 : _startChatErrorPanePr4.iconStyleProps);
+  const iconImageProps = Object.assign({}, defaultStartChatErrorPaneIconImageStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr5 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr5 === void 0 ? void 0 : _startChatErrorPanePr5.iconImageProps);
+  const errorUIStyleProps = {
+    generalStyleProps: generalStyleProps,
+    titleStyleProps: titleStyleProps,
+    subtitleStyleProps: subtitleStyleProps,
+    iconStyleProps: iconStyleProps,
+    iconImageProps: iconImageProps
+  };
+  let errorPaneTitleText;
+  let errorPaneSubtitleText;
+  switch (state.domainStates.startChatFailureType) {
+    case StartChatFailureType.Unauthorized:
+      errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr6 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr6 === void 0 ? void 0 : _startChatErrorPanePr6.unauthorizedTitleText) ?? StartChatErrorPaneConstants.DefaultStartChatErrorUnauthorizedTitleText;
+      errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr7 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr7 === void 0 ? void 0 : _startChatErrorPanePr7.unauthorizedSubtitleText) ?? StartChatErrorPaneConstants.DefaultStartChatErrorUnauthorizedSubtitleText;
+      break;
+    case StartChatFailureType.AuthSetupError:
+      errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr8 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr8 === void 0 ? void 0 : _startChatErrorPanePr8.authSetupErrorTitleText) ?? StartChatErrorPaneConstants.DefaultStartChatErrorAuthSetupErrorTitleText;
+      errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr9 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr9 === void 0 ? void 0 : _startChatErrorPanePr9.authSetupErrorSubtitleText) ?? StartChatErrorPaneConstants.DefaultStartChatErrorAuthSetupErrorSubtitleText;
+      break;
+    default:
+      errorPaneTitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr10 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr10 === void 0 ? void 0 : _startChatErrorPanePr10.titleText) ?? StartChatErrorPaneConstants.DefaultStartChatErrorTitleText;
+      errorPaneSubtitleText = (startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr11 = startChatErrorPaneProps.controlProps) === null || _startChatErrorPanePr11 === void 0 ? void 0 : _startChatErrorPanePr11.subtitleText) ?? StartChatErrorPaneConstants.DefaultStartChatErrorSubtitleText;
+  }
+  const errorUIControlProps = {
+    id: StartChatErrorPaneConstants.DefaultStartChatErrorPaneId,
+    dir: state.domainStates.globalDir,
+    hideSpinner: true,
+    hideSpinnerText: true,
+    ...(startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : startChatErrorPaneProps.controlProps),
+    titleText: errorPaneTitleText,
+    subtitleText: errorPaneSubtitleText
+  };
+
+  // Move focus to the first button
+  useEffect(() => {
+    const firstElement = findAllFocusableElement(`#${state.domainStates.widgetElementId}`);
+    if (firstElement && firstElement[0]) {
+      firstElement[0].focus();
+    }
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.StartChatErrorPaneLoaded,
+      Description: "Start chat error pane loaded."
+    });
+  }, []);
+  return /*#__PURE__*/React.createElement(LoadingPane, {
+    componentOverrides: startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : startChatErrorPaneProps.componentOverrides,
+    controlProps: errorUIControlProps,
+    styleProps: errorUIStyleProps
+  });
+};
+export default StartChatErrorPaneStateful;

package/lib/esm/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneGeneralStyleProps.js

@@ -0,0 +1,10 @@
+export const defaultStartChatErrorPaneGeneralStyleProps = {
+  position: "initial",
+  width: "100%",
+  height: "100%",
+  left: "0%",
+  top: "0%",
+  borderRadius: "0 0 4px 4px",
+  borderWidth: "0px",
+  backgroundColor: "#FFFFFF"
+};

package/lib/esm/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneIconImageProps.js

@@ -0,0 +1,10 @@
+import { ImageFit } from "@fluentui/react";
+import { AlertIcon } from "../../../assets/Icons";
+export const defaultStartChatErrorPaneIconImageStyleProps = {
+  src: AlertIcon,
+  imageFit: ImageFit.centerContain,
+  width: "86px",
+  height: "86px",
+  shouldFadeIn: false,
+  shouldStartVisible: true
+};

package/lib/esm/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneIconStyleProps.js

@@ -0,0 +1,8 @@
+export const defaultStartChatErrorPaneIconStyleProps = {
+  display: "flex",
+  order: 1,
+  alignSelf: "auto",
+  backgroundColor: "#FFFFFF",
+  boxShadow: "#FFFFFF 0px 0px 0px 0px",
+  margin: "0px 0px 0px 0px"
+};

package/lib/esm/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneSubtitleStyleProps.js

@@ -0,0 +1,10 @@
+export const defaultStartChatErrorPaneSubtitleStyleProps = {
+  fontFamily: "'Segoe UI',Arial,sans-serif",
+  fontWeight: "normal",
+  fontSize: "18px",
+  color: "#36454F",
+  textAlign: "center",
+  display: "flex",
+  order: 3,
+  alignSelf: "auto"
+};

package/lib/esm/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneTitleStyleProps.js

@@ -0,0 +1,10 @@
+export const defaultStartChatErrorPaneTitleStyleProps = {
+  fontFamily: "'Segoe UI',Arial,sans-serif",
+  fontWeight: "normal",
+  fontSize: "18px",
+  color: "#36454F",
+  textAlign: "center",
+  display: "flex",
+  order: 2,
+  alignSelf: "auto"
+};

package/lib/esm/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneControlProps.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneProps.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneStyleProps.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -11,7 +11,6 @@ import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/Teleme
 import { Constants } from "../../../../../common/Constants";
 import { DirectLineActivityType } from "../../enums/DirectLineActivityType";
 import { DirectLineSenderRole } from "../../enums/DirectLineSenderRole";
-import { MessageTypes } from "../../enums/MessageType";
 import React from "react";
 import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
 import { defaultSystemMessageStyles } from "./defaultStyles/defaultSystemMessageStyles";
@@ -48,7 +47,7 @@ const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   return () => /*#__PURE__*/React.createElement("div", {
     key: card.activity.id,
     style: systemMessageStyles,
-    "aria-hidden": "true",
+    "aria-hidden": "false",
     dangerouslySetInnerHTML: {
       __html: escapeHtml(card.activity.text)
     }
@@ -74,13 +73,6 @@ export const createActivityMiddleware = (systemMessageStyleProps, userMessageSty
   if (card.activity) {
     var _card$activity$from;
     if (((_card$activity$from = card.activity.from) === null || _card$activity$from === void 0 ? void 0 : _card$activity$from.role) === DirectLineSenderRole.Channel) {
-      var _card$activity$channe3;
-      if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === MessageTypes.Thread) {
-        TelemetryHelper.logActionEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.IC3ThreadUpdateEventReceived,
-          Description: "IC3 ThreadUpdateEvent Received"
-        });
-      }
       return () => false;
     }
     if (isTagIncluded(card, Constants.hiddenTag)) {
@@ -101,8 +93,7 @@ export const createActivityMiddleware = (systemMessageStyleProps, userMessageSty
       return function () {
         return /*#__PURE__*/React.createElement("div", {
           className: card.activity.from.role === DirectLineSenderRole.User ? Constants.sentMessageClassName : Constants.receivedMessageClassName,
-          style: userMessageStyles,
-          "aria-hidden": "true"
+          style: userMessageStyles
         }, next(...args)(...arguments));
       };
     }

package/lib/esm/contexts/common/ConversationState.js

@@ -10,4 +10,5 @@ export let ConversationState;
   ConversationState[ConversationState["PostchatLoading"] = 7] = "PostchatLoading";
   ConversationState[ConversationState["Postchat"] = 8] = "Postchat";
   ConversationState[ConversationState["Closed"] = 9] = "Closed";
+  ConversationState[ConversationState["Error"] = 10] = "Error";
 })(ConversationState || (ConversationState = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -8,40 +8,41 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 5] = "SET_CONVERSATION_STATE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 7] = "SET_START_CHAT_FAILING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 8] = "SET_OUTSIDE_OPERATING_HOURS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 9] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 10] = "SET_CUSTOM_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 11] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 12] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 13] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 14] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 15] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 16] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 17] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 18] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 19] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 20] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 21] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 22] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 23] = "SET_START_CHAT_BUTTON_DISPLAY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 24] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 25] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 26] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 27] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 28] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 29] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 30] = "SET_CONVERSATION_ENDED_BY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 31] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 32] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 33] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 34] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 35] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 36] = "SET_LIVE_CHAT_CONFIG";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 37] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 38] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 39] = "SET_SHOULD_USE_BOT_SURVEY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 40] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 41] = "SET_SURVEY_MODE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 42] = "SET_CONFIRMATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 43] = "SET_POST_CHAT_PARTICIPANT_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILURE_TYPE"] = 8] = "SET_START_CHAT_FAILURE_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 9] = "SET_OUTSIDE_OPERATING_HOURS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 10] = "SET_PRE_CHAT_SURVEY_RESPONSE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 11] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 12] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 13] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 14] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 15] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 16] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 17] = "SET_POST_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 18] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 19] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 20] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 21] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 22] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 23] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 24] = "SET_START_CHAT_BUTTON_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 25] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 26] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 27] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 28] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 29] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 30] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 31] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 32] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 33] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 34] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 35] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 36] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 37] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 38] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 39] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 40] = "SET_SHOULD_USE_BOT_SURVEY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 41] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 42] = "SET_SURVEY_MODE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 43] = "SET_CONFIRMATION_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 44] = "SET_POST_CHAT_PARTICIPANT_TYPE";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -3,6 +3,7 @@ import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontain
 import { getWidgetCacheIdfromProps, isNullOrUndefined } from "../../common/utils";
 import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
 import { ConfirmationState, Constants, ConversationEndEntity, StorageType } from "../../common/Constants";
+import { StartChatFailureType } from "./StartChatFailureType";
 export const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const widgetCacheId = getWidgetCacheIdfromProps(props);
@@ -31,7 +32,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       initialChatSdkRequestId: "",
       transcriptRequestId: "",
       confirmationPaneConfirmedOptionClicked: false,
-      confirmationState: ConfirmationState.NotSet
+      confirmationState: ConfirmationState.NotSet,
+      startChatFailureType: StartChatFailureType.Generic
     },
     appStates: {
       conversationState: ConversationState.Closed,
@@ -58,6 +60,7 @@ export const getLiveChatWidgetContextInitialState = props => {
     },
     uiStates: {
       showConfirmationPane: false,
+      showStartChatErrorPane: false,
       showEmailTranscriptPane: false,
       showCallingPopup: false,
       isIncomingCall: true,

package/lib/esm/contexts/common/StartChatFailureType.js

@@ -0,0 +1,6 @@
+export let StartChatFailureType;
+(function (StartChatFailureType) {
+  StartChatFailureType["Unauthorized"] = "unauthorized";
+  StartChatFailureType["AuthSetupError"] = "authSetupError";
+  StartChatFailureType["Generic"] = "generic";
+})(StartChatFailureType || (StartChatFailureType = {}));

package/lib/esm/contexts/createReducer.js

@@ -61,6 +61,14 @@ export const createReducer = () => {
             startChatFailed: action.payload
           }
         };
+      case LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            startChatFailureType: action.payload
+          }
+        };
       case LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS:
         return {
           ...state,

package/lib/esm/controller/componentController.js

@@ -22,6 +22,9 @@ export const shouldShowWebChatContainer = state => {
 export const shouldShowLoadingPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Loading;
 };
+export const shouldShowStartChatErrorPane = state => {
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Error;
+};
 export const shouldShowReconnectChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ReconnectChat;
 };

package/lib/types/common/Constants.d.ts

@@ -160,10 +160,6 @@ export declare class LocaleConstants {
 export declare enum ElementType {
     CallingContainerSDK = "CallingContainerSDK"
 }
-export declare enum ChatSDKError {
-    WidgetUseOutsideOperatingHour = "WidgetUseOutsideOperatingHour",
-    AuthContactIdNotFoundFailure = "AuthContactIdNotFoundFailure"
-}
 export declare enum EnvironmentVersion {
     prod = "prod",
     dogfood = "df",
@@ -231,6 +227,15 @@ export declare class NotificationPaneConstants {
     static readonly ChatDisconnectSubtitleText = "For additional assistance, please close the chat and try again.";
     static readonly ChromeCloseIconName = "ChromeClose";
 }
+export declare class StartChatErrorPaneConstants {
+    static readonly DefaultStartChatErrorPaneId = "oc-lcw-start-chat-error-pane";
+    static readonly DefaultStartChatErrorTitleText = "We are unable to load chat at this time.";
+    static readonly DefaultStartChatErrorSubtitleText = "Please try again later.";
+    static readonly DefaultStartChatErrorUnauthorizedTitleText = "Chat authentication has failed.";
+    static readonly DefaultStartChatErrorAuthSetupErrorTitleText = "Chat authentication has failed.";
+    static readonly DefaultStartChatErrorUnauthorizedSubtitleText = "UNAUTHORIZED";
+    static readonly DefaultStartChatErrorAuthSetupErrorSubtitleText = "AUTH SETUP ERROR";
+}
 export declare class AriaTelemetryConstants {
     static readonly GERMANY_ENDPOINT: string;
     static readonly GCCH_ENDPOINT: string;
@@ -241,3 +246,23 @@ export declare class AriaTelemetryConstants {
     static readonly EU: string;
     static readonly lcwEUDomainNames: Array<string>;
 }
+export declare class WidgetLoadTelemetryMessage {
+    static readonly OOOHMessage = "Widget is OOOH";
+    static readonly PersistedStateRetrievedMessage = "Persisted state retrieved";
+}
+export declare class WidgetLoadCustomErrorString {
+    static readonly AuthenticationFailedErrorString = "Authentication was not successful";
+    static readonly NetworkErrorString = "Network Error";
+}
+export declare class PrepareEndChatDescriptionConstants {
+    static readonly ConversationEndedByCustomerWithoutPostChat = "Conversation ended by customer. Post chat not configured or should not show.";
+    static readonly ConversationEndedByCustomerWithInvalidPostChat = "Conversation ended by customer. Post chat context is invalid.";
+    static readonly ConversationEndedBy = "Conversation ended by";
+    static readonly PrepareEndChatError = "There's an error while preparing to end chat. Closing chat widget.";
+    static readonly WidgetLoadFailedAfterSessionInit = "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.";
+    static readonly InitiateEndChatReceived = "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.";
+    static readonly EndChatReceivedFromOtherTabs = "Received EndChat BroadcastEvent from other tabs. Closing this chat.";
+    static readonly CustomerCloseChatOnFailureOrPostChat = "Customer is trying to close chat widget on start chat failure or post chat pane.";
+    static readonly CustomerCloseInactiveChat = "Chat was Inactive and customer is trying to close chat widget or refreshing the page.";
+    static readonly BrowserUnload = "Browser unload event received. Ending chat.";
+}

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -110,6 +110,7 @@ export declare enum TelemetryEvent {
     StartChatSDKCall = "StartChatCall",
     StartChatEventRecevied = "StartChatEventReceived",
     EndChatSDKCall = "EndChatSDKCall",
+    PrepareEndChat = "PrepareEndChat",
     EndChatEventReceived = "EndChatEventReceived",
     WindowClosed = "WindowClosed",
     OnNewMessageFailed = "OnNewMessageFailed",
@@ -120,10 +121,10 @@ export declare enum TelemetryEvent {
     ErrorUIPaneLoaded = "ErrorUIPaneLoaded",
     DownloadTranscriptFailed = "DownloadTranscriptFailed",
     StartChatFailed = "StartChatFailed",
-    IC3ThreadUpdateEventReceived = "IC3ThreadUpdateEventReceived",
     ConfirmationCancelButtonClicked = "ConfirmationCancelButtonClicked",
     ConfirmationConfirmButtonClicked = "ConfirmationConfirmButtonClicked",
     LoadingPaneLoaded = "LoadingPaneLoaded",
+    StartChatErrorPaneLoaded = "StartChatErrorPaneLoaded",
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",

package/lib/types/components/livechatwidget/common/endChat.d.ts

@@ -4,8 +4,9 @@ import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidget
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 declare const prepareEndChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, setWebChatStyles: any, adapter: any) => Promise<void>;
 declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, setWebChatStyles: any, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined, postMessageToOtherTab?: boolean | undefined) => Promise<void>;
-export declare const callingStateCleanUp: (dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;
-export declare const endChatStateCleanUp: (dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;
-export declare const closeChatStateCleanUp: (dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;
+export declare const callingStateCleanUp: (dispatch: Dispatch<ILiveChatWidgetAction>) => void;
+export declare const endChatStateCleanUp: (dispatch: Dispatch<ILiveChatWidgetAction>) => void;
+export declare const closeChatStateCleanUp: (dispatch: Dispatch<ILiveChatWidgetAction>) => void;
+export declare const chatSDKStateCleanUp: (chatSDK: any) => void;
 export declare const endVoiceVideoCallIfOngoing: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;
 export { prepareEndChat, endChat };

package/lib/types/components/livechatwidget/common/startChatErrorHandler.d.ts

@@ -0,0 +1,5 @@
+import { Dispatch } from "react";
+import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+export declare const handleStartChatError: (dispatch: Dispatch<ILiveChatWidgetAction>, chatSDK: any, props: ILiveChatWidgetProps | undefined, ex: any, isStartChatSuccessful: boolean) => void;
+export declare const logWidgetLoadComplete: (additionalMessage?: string | undefined) => void;

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.d.ts

@@ -6,6 +6,7 @@ export interface ILiveChatWidgetComponentOverrides {
     emailTranscriptPane?: ReactNode | string;
     header?: ReactNode | string;
     loadingPane?: ReactNode | string;
+    startChatErrorPane?: ReactNode | string;
     outOfOfficeHoursPane?: ReactNode | string;
     postChatLoadingPane?: ReactNode | string;
     postChatSurveyPane?: ReactNode | string;

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts

@@ -15,7 +15,7 @@ import { IOOOHPaneProps } from "@microsoft/omnichannel-chat-components/lib/types
 import { IPreChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/prechatsurveypane/interfaces/IPreChatSurveyPaneProps";
 import { IProactiveChatPaneStatefulProps } from "../../proactivechatpanestateful/interfaces/IProactiveChatPaneStatefulProps";
 import { IReconnectChatPaneStatefulProps } from "../../reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps";
-import { IStartChatErrorPaneProps } from "../../loadingpanestateful/interfaces/IStartChatErrorPaneProps";
+import { IStartChatErrorPaneProps } from "../../startchaterrorpanestateful/interfaces/IStartChatErrorPaneProps";
 import { ITelemetryConfig } from "../../../common/telemetry/interfaces/ITelemetryConfig";
 import { IWebChatContainerStatefulProps } from "../../webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps";
 import { OmnichannelChatSDK } from "@microsoft/omnichannel-chat-sdk";

package/lib/types/components/startchaterrorpanestateful/StartChatErrorPaneStateful.d.ts

@@ -0,0 +1,3 @@
+import { IStartChatErrorPaneProps } from "./interfaces/IStartChatErrorPaneProps";
+export declare const StartChatErrorPaneStateful: (startChatErrorPaneProps: IStartChatErrorPaneProps) => JSX.Element;
+export default StartChatErrorPaneStateful;

package/lib/types/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneGeneralStyleProps.d.ts

@@ -0,0 +1,2 @@
+import { IStyle } from "@fluentui/react";
+export declare const defaultStartChatErrorPaneGeneralStyleProps: IStyle;

package/lib/types/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneIconImageProps.d.ts

@@ -0,0 +1,2 @@
+import { IImageProps } from "@fluentui/react";
+export declare const defaultStartChatErrorPaneIconImageStyleProps: IImageProps;

package/lib/types/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneIconStyleProps.d.ts

@@ -0,0 +1,2 @@
+import { IStyle } from "@fluentui/react";
+export declare const defaultStartChatErrorPaneIconStyleProps: IStyle;

package/lib/types/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneSubtitleStyleProps.d.ts

@@ -0,0 +1,2 @@
+import { IStyle } from "@fluentui/react";
+export declare const defaultStartChatErrorPaneSubtitleStyleProps: IStyle;

package/lib/types/components/startchaterrorpanestateful/common/defaultStartChatErrorPaneTitleStyleProps.d.ts

@@ -0,0 +1,2 @@
+import { IStyle } from "@fluentui/react";
+export declare const defaultStartChatErrorPaneTitleStyleProps: IStyle;

package/lib/types/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneClassNames.d.ts

@@ -0,0 +1,5 @@
+export interface IStartChatErrorPaneClassNames {
+    iconClassName?: string;
+    titleClassName?: string;
+    subtitleClassName?: string;
+}

package/lib/types/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneComponentOverrides.d.ts

@@ -0,0 +1,6 @@
+import { ReactNode } from "react";
+export interface IStartChatErrorPaneComponentOverrides {
+    icon?: ReactNode | string;
+    title?: ReactNode | string;
+    subtitle?: ReactNode | string;
+}

package/lib/types/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneControlProps.d.ts

@@ -0,0 +1,14 @@
+export interface IStartChatErrorPaneControlProps {
+    id?: string;
+    role?: string;
+    dir?: "rtl" | "ltr" | "auto";
+    hideIcon?: boolean;
+    hideTitle?: boolean;
+    hideSubtitle?: boolean;
+    titleText?: string;
+    subtitleText?: string;
+    unauthorizedTitleText?: string;
+    unauthorizedSubtitleText?: string;
+    authSetupErrorTitleText?: string;
+    authSetupErrorSubtitleText?: string;
+}

package/lib/types/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneProps.d.ts

@@ -0,0 +1,8 @@
+import { IStartChatErrorPaneComponentOverrides } from "./IStartChatErrorPaneComponentOverrides";
+import { IStartChatErrorPaneControlProps } from "./IStartChatErrorPaneControlProps";
+import { IStartChatErrorPaneStyleProps } from "./IStartChatErrorPaneStyleProps";
+export interface IStartChatErrorPaneProps {
+    componentOverrides?: IStartChatErrorPaneComponentOverrides;
+    controlProps?: IStartChatErrorPaneControlProps;
+    styleProps?: IStartChatErrorPaneStyleProps;
+}

package/lib/types/components/startchaterrorpanestateful/interfaces/IStartChatErrorPaneStyleProps.d.ts

@@ -0,0 +1,10 @@
+import { IImageProps, IStyle } from "@fluentui/react";
+import { IStartChatErrorPaneClassNames } from "./IStartChatErrorPaneClassNames";
+export interface IStartChatErrorPaneStyleProps {
+    generalStyleProps?: IStyle;
+    titleStyleProps?: IStyle;
+    subtitleStyleProps?: IStyle;
+    iconStyleProps?: IStyle;
+    iconImageProps?: IImageProps;
+    classNames?: IStartChatErrorPaneClassNames;
+}

package/lib/types/contexts/common/ConversationState.d.ts

@@ -8,5 +8,6 @@ export declare enum ConversationState {
     InActive = 6,
     PostchatLoading = 7,
     Postchat = 8,
-    Closed = 9
+    Closed = 9,
+    Error = 10
 }

package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts

@@ -4,6 +4,7 @@ import { IInternalTelemetryData } from "../../common/telemetry/interfaces/IInter
 import { ILiveChatWidgetLocalizedTexts } from "./ILiveChatWidgetLocalizedTexts";
 import { IRenderingMiddlewareProps } from "../../components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps";
 import { ConfirmationState, ConversationEndEntity, ParticipantType } from "../../common/Constants";
+import { StartChatFailureType } from "./StartChatFailureType";
 export interface ILiveChatWidgetContext {
     domainStates: {
         liveChatConfig: ChatConfig | undefined;
@@ -23,6 +24,7 @@ export interface ILiveChatWidgetContext {
         transcriptRequestId: string;
         confirmationPaneConfirmedOptionClicked: boolean;
         confirmationState: ConfirmationState;
+        startChatFailureType: StartChatFailureType;
     };
     appStates: {
         conversationState: ConversationState;
@@ -49,6 +51,7 @@ export interface ILiveChatWidgetContext {
     };
     uiStates: {
         showConfirmationPane: boolean;
+        showStartChatErrorPane: boolean;
         showEmailTranscriptPane: boolean;
         disableVideoCall: boolean;
         showCallingPopup: boolean;