@microsoft/omnichannel-chat-widget 1.4.1-main.f29a6ae → 1.5.0

package/README.md

@@ -125,7 +125,7 @@ These are components that are included in the ```@microsoft/omnichannel-chat-com
 | ProactiveChatSurveyPane | A pane that holds more information than a normal chat button and can be configured to proactively pop up | [IProactiveChatPaneProps](https://github.com/microsoft/omnichannel-chat-widget/blob/main/chat-components/src/components/proactivechatpane/interfaces/IProactiveChatPaneProps.ts) |
 | ReconnectChatPane | The pane that shows up when the customer is re-connecting to the chat to add additional conversation | [IReconnectChatPaneProps](https://github.com/microsoft/omnichannel-chat-widget/blob/main/chat-components/src/components/reconnectchatpane/interfaces/IReconnectChatPaneProps.ts) |
 
-> :warning: Because the components extend Microsoft's [Fluent UI](https://developer.microsoft.com/en-us/fluentui#/) components, the base interface for all the ```styleProps``` in the above table is [IStyle](https://github.com/microsoft/fluentui/blob/master/packages/merge-styles/src/IStyle.ts), which extends the [IRawStyleBase](https://docs.microsoft.com/en-us/javascript/api/merge-styles/irawstylebase?view=office-ui-fabric-react-latest) interface, which is the most useful reference.
+> :warning: Because the components extend Microsoft's [Fluent UI](https://developer.microsoft.com/en-us/fluentui#/) components, the base interface for all the ```styleProps``` in the above table is [IStyle](https://github.com/microsoft/fluentui/blob/master/packages/merge-styles/src/IStyle.ts), which extends the [IRawStyleBase](https://github.com/microsoft/fluentui/blob/master/packages/merge-styles/src/IRawStyleBase.ts#L280) interface, which is the most useful reference.
 
 ### Stateful Components
 

package/lib/cjs/common/utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.createFileAndDownload = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.formatTemplateString = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.createFileAndDownload = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
 var _Constants = require("./Constants");
 var _TelemetryConstants = require("./telemetry/TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -431,4 +431,21 @@ const createFileAndDownload = (fileName, blobData, mimeType) => {
   aElement.click();
   document.body.removeChild(aElement);
 };
-exports.createFileAndDownload = createFileAndDownload;
+
+/**
+ * 
+ * Replace placeholders with format {0}..{n} , in a string with values
+ * 
+ * @param template String with placeholders to be replaced
+ * @param values array of values to replace the placeholders
+ * @returns formatted string with replaced values
+ */
+// use of any for values as array of any type is passed
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.createFileAndDownload = createFileAndDownload;
+const formatTemplateString = (templateMessage, values) => {
+  return templateMessage.replace(/{(\d+)}/g, (match, index) => {
+    return typeof values[index] !== "undefined" ? values[index] : match;
+  });
+};
+exports.formatTemplateString = formatTemplateString;

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -65,17 +65,14 @@ const ChatButtonStateful = props => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonClicked
       });
-      if (state.appStates.isMinimized) {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
-          payload: false
-        });
-      } else {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: _ConversationState.ConversationState.OutOfOffice
-        });
-      }
+      state.appStates.isMinimized && dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.OutOfOffice
+      });
     },
     unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)

package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -16,6 +16,7 @@ var _Constants = require("../../common/Constants");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
+var _defaultMiddlewareLocalizedTexts = require("../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -55,6 +56,7 @@ const EmailTranscriptPaneStateful = props => {
       };
       try {
         await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody));
+        _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.EmailAddressSaved, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === null || _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts === void 0 ? void 0 : _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptSent,
           Description: "Transcript sent to email successfully."
@@ -66,7 +68,8 @@ const EmailTranscriptPaneStateful = props => {
             exception: ex
           }
         });
-        _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? "Email transcript to " + email + " failed.");
+        const message = (0, _utils.formatTemplateString)(_defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
+        _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
       }
     },
     onCancel: () => {

package/lib/cjs/components/livechatwidget/common/chatDisconnectHelper.js

@@ -13,7 +13,8 @@ var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 const handleChatDisconnect = (props, state, setWebChatStyles) => {
   var _state$appStates;
   if (state !== null && state !== void 0 && (_state$appStates = state.appStates) !== null && _state$appStates !== void 0 && _state$appStates.chatDisconnectEventReceived) {
-    var _props$webChatContain, _props$webChatContain2;
+    var _state$domainStates, _state$domainStates$m, _props$webChatContain, _props$webChatContain2;
+    const chatDisconnectMessage = (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$m = _state$domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_BANNER_CHAT_DISCONNECT) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_CHAT_DISCONNECT;
     if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
       setWebChatStyles(styles => {
         return {
@@ -22,7 +23,7 @@ const handleChatDisconnect = (props, state, setWebChatStyles) => {
         };
       });
     }
-    _NotificationHandler.NotificationHandler.notifyWarning(_NotificationScenarios.NotificationScenarios.ChatDisconnect, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_CHAT_DISCONNECT);
+    _NotificationHandler.NotificationHandler.notifyWarning(_NotificationScenarios.NotificationScenarios.ChatDisconnect, chatDisconnectMessage);
     _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.ChatDisconnectThreadEventReceived,
       Description: "Chat disconnected due to timeout, left or removed."

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.prepareEndChat = exports.endVoiceVideoCallIfOngoing = exports.endChat = void 0;
+exports.prepareEndChat = exports.endVoiceVideoCallIfOngoing = exports.endChatStateCleanUp = exports.endChat = exports.closeChatStateCleanUp = exports.callingStateCleanUp = void 0;
 var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _authHelper = require("./authHelper");
@@ -15,10 +15,11 @@ var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidget
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
+var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid) => {
+const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
   try {
-    var _conversationDetails$, _state$domainStates, _state$domainStates2;
+    var _conversationDetails$, _state$domainStates;
     // Use Case: If call is ongoing, end the call by simulating end call button click
     endVoiceVideoCallIfOngoing(chatSDK, dispatch);
     const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
@@ -28,7 +29,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       var _state$appStates;
       // If ended by customer, just close chat
       if ((state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.conversationEndedBy) === _Constants.ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       }
       // Use Case: If ended by Agent, stay chat in InActive state
       return;
@@ -43,15 +44,13 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
     }
 
     // Use Case: Can render post chat scenarios
-    await (0, _renderSurveyHelpers.getPostChatContext)(chatSDK, state, dispatch);
-
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const postchatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext;
+    const postchatContext = (await (0, _renderSurveyHelpers.getPostChatContext)(chatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext);
     if (postchatContext === undefined) {
       var _state$appStates2;
       // For Customer intiated conversations, just close chat widget
       if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === _Constants.ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
         return;
       }
 
@@ -62,10 +61,10 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       });
       return;
     }
-    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true, uwid);
+    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true);
 
     // Initiate post chat render
-    if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+    if (postchatContext) {
       await (0, _renderSurveyHelpers.initiatePostChat)(props, conversationDetails, state, dispatch, postchatContext);
       return;
     }
@@ -80,7 +79,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     //Close chat widget for any failure in embedded to allow to show start chat button
     if (((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideStartChatButton) === false) {
-      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
     }
   } finally {
     //Chat token clean up
@@ -90,8 +89,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.prepareEndChat = prepareEndChat;
-const endChat = async function (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) {
-  let uwid = arguments.length > 10 && arguments[10] !== undefined ? arguments[10] : "";
+const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK && chatSDK.conversation) {
     try {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -143,11 +141,13 @@ const endChat = async function (props, chatSDK, state, dispatch, setAdapter, set
       closeChatWidget(dispatch, props, state);
     }
   }
-  if (postMessageToOtherTab && !(0, _utils.isNullOrEmptyString)(uwid)) {
+  if (postMessageToOtherTab) {
     const endChatEventName = await getEndChatEventName(chatSDK, props);
     _omnichannelChatComponents.BroadcastService.postMessage({
       eventName: endChatEventName,
-      payload: uwid
+      payload: {
+        runtimeId: _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
     });
   }
 };
@@ -174,6 +174,7 @@ const callingStateCleanUp = async dispatch => {
     payload: true
   });
 };
+exports.callingStateCleanUp = callingStateCleanUp;
 const endChatStateCleanUp = async dispatch => {
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
@@ -189,6 +190,7 @@ const endChatStateCleanUp = async dispatch => {
     payload: false
   });
 };
+exports.endChatStateCleanUp = endChatStateCleanUp;
 const closeChatStateCleanUp = async dispatch => {
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
@@ -226,6 +228,7 @@ const closeChatStateCleanUp = async dispatch => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.closeChatStateCleanUp = closeChatStateCleanUp;
 const endVoiceVideoCallIfOngoing = async (chatSDK, dispatch) => {
   let callId = "";
   try {

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -17,15 +17,13 @@ var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
   var _props$chatConfig, _props$chatConfig$Liv;
-  if (!isReconnectEnabled(props.chatConfig) || isPersistentEnabled(props.chatConfig)) return false;
-
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
 
   // Get chat reconnect context
   const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
 
-  //Redirect if enabled
+  // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
     var _props$reconnectChatP;
     redirectPage(reconnectChatContext.redirectURL, (_props$reconnectChatP = props.reconnectChatPaneProps) === null || _props$reconnectChatP === void 0 ? void 0 : _props$reconnectChatP.redirectInSameWindow);

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -48,24 +48,25 @@ const setSurveyMode = async (props, participantType, state, dispatch) => {
     return;
   }
 };
-const renderSurvey = async (state, dispatch) => {
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const renderSurvey = async (postChatContext, dispatch) => {
   if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
     setWidgetStateToInactive(dispatch);
     return;
   }
   if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(state, dispatch);
+    await embedModePostChatWorkflow(postChatContext, dispatch);
   }
 };
 
 // Function for embed mode postchat workflow which is essentially same for both customer and agent
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const embedModePostChatWorkflow = async (state, dispatch) => {
-  var _state$domainStates2;
+const embedModePostChatWorkflow = async (postChatContext, dispatch) => {
   _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
     Event: _TelemetryConstants.TelemetryEvent.EmbedModePostChatWorkflowStarted
   });
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+  if (postChatContext) {
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.PostchatLoading
@@ -76,7 +77,7 @@ const embedModePostChatWorkflow = async (state, dispatch) => {
       payload: _ConversationState.ConversationState.Postchat
     });
   } else {
-    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${postChatContext}`;
     _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
       ExceptionDetails: {
@@ -92,7 +93,7 @@ const initiatePostChat = async (props, conversationDetailsParam, state, dispatch
   conversationDetails = conversationDetailsParam;
   const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
   await setSurveyMode(props, participantType, state, dispatch);
-  await renderSurvey(state, dispatch);
+  await renderSurvey(postchatContext, dispatch);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -107,8 +108,8 @@ const isPostChatEnabled = (props, state) => {
 exports.checkPostChatEnabled = isPostChatEnabled;
 const getPostChatContext = async (chatSDK, state, dispatch) => {
   try {
-    var _state$domainStates3;
-    if ((state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext) === undefined) {
+    var _state$domainStates2;
+    if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const context = await chatSDK.getPostChatSurveyContext();
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -119,6 +120,7 @@ const getPostChatContext = async (chatSDK, state, dispatch) => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
         payload: context
       });
+      return context;
     }
   } catch (error) {
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -34,7 +34,13 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
   widgetInstanceId = (0, _utils.getWidgetCacheIdfromProps)(props);
 
   // reconnect > chat from cache
-  await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+  if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true && !(0, _reconnectChatHelper.isPersistentEnabled)(props.chatConfig)) {
+    const shouldStartChatNormally = await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+    if (!shouldStartChatNormally) {
+      return;
+    }
+  }
+
   // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
   if (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.ReconnectChat) {
     return;
@@ -69,15 +75,29 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
   const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse && !(props !== null && props !== void 0 && (_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hidePreChatSurveyPane);
   if (showPrechat) {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
-      payload: preChatSurveyResponse
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Prechat
-    });
-    return;
+    var _state$domainStates, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3;
+    const isOutOfOperatingHours = (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l = _state$domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : (_state$domainStates$l3 = _state$domainStates$l2.OutOfOperatingHours) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.toLowerCase()) === "true";
+    if (isOutOfOperatingHours) {
+      (state === null || state === void 0 ? void 0 : state.appStates.isMinimized) && dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.OutOfOffice
+      });
+      return;
+    } else {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+        payload: preChatSurveyResponse
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Prechat
+      });
+      return;
+    }
   }
 
   //Initiate start chat
@@ -303,17 +323,17 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates2, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.customContext) {
-    var _state$domainStates2;
+  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.customContext) {
+    var _state$domainStates3;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.customContext))
     });
     return;
   }
@@ -361,8 +381,8 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
-  var _state$domainStates3, _state$domainStates3$;
-  const requestIdFromCache = (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.liveChatContext) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.requestId;
+  var _state$domainStates4, _state$domainStates4$;
+  const requestIdFromCache = (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.liveChatContext) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.requestId;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;