@microsoft/omnichannel-chat-widget 1.4.0 → 1.4.1-main.2575376

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -55,13 +55,11 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 const WebChatContainerStateful = props => {
-  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _props$webChatContain3, _props$webChatContain4, _defaultWebChatContai, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai2, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14;
+  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14;
   const {
     BasicWebChat
   } = _botframeworkWebchat.Components;
   const [state, dispatch] = (0, _.useChatContextStore)();
-  const magicCodeBroadcastChannel = new window.BroadcastChannel(_Constants.Constants.magicCodeBroadcastChannel); // eslint-disable-line @typescript-eslint/no-explicit-any
-  const magicCodeResponseBroadcastChannel = new window.BroadcastChannel(_Constants.Constants.magicCodeResponseBroadcastChannel); // eslint-disable-line @typescript-eslint/no-explicit-any
   const {
     webChatContainerProps,
     contextDataStore
@@ -69,7 +67,7 @@ const WebChatContainerStateful = props => {
   const containerStyles = {
     root: Object.assign({}, _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.containerStyles, webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.containerStyles, {
       display: state.appStates.isMinimized ? "none" : ""
-    }) // Use this instead of removing WebChat from the picture so that the activity observer inside the adapter is not invoked 
+    }) // Use this instead of removing WebChat from the picture so that the activity observer inside the adapter is not invoked
   };
 
   const localizedTexts = {
@@ -103,6 +101,21 @@ const WebChatContainerStateful = props => {
     }
   }, []);
   (0, _react2.useEffect)(() => {
+    var _props$webChatContain3, _props$webChatContain4;
+    if (!((_props$webChatContain3 = props.webChatContainerProps) !== null && _props$webChatContain3 !== void 0 && (_props$webChatContain4 = _props$webChatContain3.botMagicCode) !== null && _props$webChatContain4 !== void 0 && _props$webChatContain4.disabled)) {
+      return;
+    }
+    if (!window.BroadcastChannel) {
+      // eslint-disable-line @typescript-eslint/no-explicit-any
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.SuppressBotMagicCodeFailed,
+        Description: "BroadcastChannel not supported by default on current browser"
+      });
+      return;
+    }
+    const magicCodeBroadcastChannel = new window.BroadcastChannel(_Constants.Constants.magicCodeBroadcastChannel); // eslint-disable-line @typescript-eslint/no-explicit-any
+    const magicCodeResponseBroadcastChannel = new window.BroadcastChannel(_Constants.Constants.magicCodeResponseBroadcastChannel); // eslint-disable-line @typescript-eslint/no-explicit-any
+
     const eventListener = event => {
       // eslint-disable-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-empty-function
       const {
@@ -156,8 +169,8 @@ const WebChatContainerStateful = props => {
         div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.textWhiteSpace) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.textWhiteSpace}}
 
         .ms_lcw_webchat_received_message>div.webchat__stacked-layout>div.webchat__stacked-layout__main>div.webchat__stacked-layout__content>div.webchat__stacked-layout__message-row>[class^=webchat]:not(.webchat__bubble--from-user)>.webchat__bubble__content {
-            background-color: ${((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.webChatStyles) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.bubbleBackground) ?? ((_defaultWebChatContai = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.bubbleBackground)};
-            color:${((_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : (_props$webChatContain6 = _props$webChatContain5.webChatStyles) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.bubbleTextColor) ?? ((_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.bubbleTextColor)};
+            background-color: ${((_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : (_props$webChatContain6 = _props$webChatContain5.webChatStyles) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.bubbleBackground) ?? ((_defaultWebChatContai = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.bubbleBackground)};
+            color:${((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : (_props$webChatContain8 = _props$webChatContain7.webChatStyles) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.bubbleTextColor) ?? ((_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.bubbleTextColor)};
         }
 
         div[class="ac-textBlock"] a:link,
@@ -165,11 +178,11 @@ const WebChatContainerStateful = props => {
         div[class="ac-textBlock"] a:hover,
         div[class="ac-textBlock"] a:active {
             color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp7 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.anchorColor) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.anchorColor};
-        } 
+        }
 
         .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.buttonWhiteSpace) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
 
-        .ms_lcw_webchat_received_message img.webchat__markdown__external-link-icon { 
+        .ms_lcw_webchat_received_message img.webchat__markdown__external-link-icon {
             background-image : url(data:image/svg+xml;base64,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) !important;
             height: '.75em';
             marginLeft: '.25em';
@@ -187,7 +200,7 @@ const WebChatContainerStateful = props => {
         .ms_lcw_webchat_received_message a:hover,
         .ms_lcw_webchat_received_message a:active {
             color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp11 === void 0 ? void 0 : (_webChatContainerProp12 = _webChatContainerProp11.receivedMessageAnchorStyles) === null || _webChatContainerProp12 === void 0 ? void 0 : _webChatContainerProp12.color) ?? (_defaultReceivedMessageAnchorStyles.defaultReceivedMessageAnchorStyles === null || _defaultReceivedMessageAnchorStyles.defaultReceivedMessageAnchorStyles === void 0 ? void 0 : _defaultReceivedMessageAnchorStyles.defaultReceivedMessageAnchorStyles.color)};
-        } 
+        }
         .ms_lcw_webchat_sent_message a:link,
         .ms_lcw_webchat_sent_message a:visited,
         .ms_lcw_webchat_sent_message a:hover,

package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts.js

@@ -32,6 +32,8 @@ const defaultMiddlewareLocalizedTexts = {
   MIDDLEWARE_MESSAGE_RETRY: "Retry",
   MIDDLEWARE_BANNER_CHAT_DISCONNECT: "Your conversation has been disconnected. For additional assistance, please start a new chat.",
   THIRD_PARTY_COOKIES_BLOCKED_ALERT_MESSAGE: "Third party cookies are blocked. Reloading this page will start a new conversation.",
-  MIDDLEWARE_BANNER_FILE_IS_MALICIOUS: "{0} has been blocked because the file may contain a malware."
+  MIDDLEWARE_BANNER_FILE_IS_MALICIOUS: "{0} has been blocked because the file may contain a malware.",
+  MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS: "Email will be sent after chat ends!",
+  MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR: "Email {0} could not be saved, try again later."
 };
 exports.defaultMiddlewareLocalizedTexts = defaultMiddlewareLocalizedTexts;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js

@@ -10,6 +10,7 @@ exports.NotificationScenarios = NotificationScenarios;
   NotificationScenarios["Connection"] = "connection";
   NotificationScenarios["DownloadTranscriptError"] = "download transcript";
   NotificationScenarios["EmailTranscriptError"] = "email transcript";
+  NotificationScenarios["EmailAddressSaved"] = "email address saved";
   NotificationScenarios["AttachmentError"] = "attachment";
   NotificationScenarios["InternetConnection"] = "internet connection";
   NotificationScenarios["MaxSizeError"] = "max size";

package/lib/esm/common/utils.js

@@ -396,4 +396,20 @@ export const createFileAndDownload = (fileName, blobData, mimeType) => {
   document.body.appendChild(aElement);
   aElement.click();
   document.body.removeChild(aElement);
+};
+
+/**
+ * 
+ * Replace placeholders with format {0}..{n} , in a string with values
+ * 
+ * @param template String with placeholders to be replaced
+ * @param values array of values to replace the placeholders
+ * @returns formatted string with replaced values
+ */
+// use of any for values as array of any type is passed
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const formatTemplateString = (templateMessage, values) => {
+  return templateMessage.replace(/{(\d+)}/g, (match, index) => {
+    return typeof values[index] !== "undefined" ? values[index] : match;
+  });
 };

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -56,17 +56,14 @@ export const ChatButtonStateful = props => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.LCWChatButtonClicked
       });
-      if (state.appStates.isMinimized) {
-        dispatch({
-          type: LiveChatWidgetActionType.SET_MINIMIZED,
-          payload: false
-        });
-      } else {
-        dispatch({
-          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: ConversationState.OutOfOffice
-        });
-      }
+      state.appStates.isMinimized && dispatch({
+        type: LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.OutOfOffice
+      });
     },
     unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -1,6 +1,6 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useState } from "react";
-import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
+import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, formatTemplateString, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { InputValidationPane } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
@@ -10,6 +10,7 @@ import { Regex } from "../../common/Constants";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useChatSDKStore from "../../hooks/useChatSDKStore";
+import { defaultMiddlewareLocalizedTexts } from "../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 export const EmailTranscriptPaneStateful = props => {
   var _props$controlProps;
   const initialTabIndexMap = new Map();
@@ -46,6 +47,7 @@ export const EmailTranscriptPaneStateful = props => {
       };
       try {
         await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody));
+        NotificationHandler.notifySuccess(NotificationScenarios.EmailAddressSaved, defaultMiddlewareLocalizedTexts === null || defaultMiddlewareLocalizedTexts === void 0 ? void 0 : defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.EmailTranscriptSent,
           Description: "Transcript sent to email successfully."
@@ -57,7 +59,8 @@ export const EmailTranscriptPaneStateful = props => {
             exception: ex
           }
         });
-        NotificationHandler.notifyError(NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? "Email transcript to " + email + " failed.");
+        const message = formatTemplateString(defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
+        NotificationHandler.notifyError(NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
       }
     },
     onCancel: () => {

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,7 +1,7 @@
 import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
-import { getConversationDetailsCall, getWidgetEndChatEventName, isNullOrEmptyString } from "../../../common/utils";
+import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
@@ -9,11 +9,12 @@ import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidge
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid) => {
+const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
   try {
-    var _conversationDetails$, _state$domainStates, _state$domainStates2;
+    var _conversationDetails$, _state$domainStates;
     // Use Case: If call is ongoing, end the call by simulating end call button click
     endVoiceVideoCallIfOngoing(chatSDK, dispatch);
     const conversationDetails = await getConversationDetailsCall(chatSDK);
@@ -23,7 +24,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       var _state$appStates;
       // If ended by customer, just close chat
       if ((state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.conversationEndedBy) === ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       }
       // Use Case: If ended by Agent, stay chat in InActive state
       return;
@@ -38,15 +39,13 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
     }
 
     // Use Case: Can render post chat scenarios
-    await getPostChatContext(chatSDK, state, dispatch);
-
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const postchatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext;
+    const postchatContext = (await getPostChatContext(chatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext);
     if (postchatContext === undefined) {
       var _state$appStates2;
       // For Customer intiated conversations, just close chat widget
       if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
         return;
       }
 
@@ -57,10 +56,10 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       });
       return;
     }
-    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true, uwid);
+    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true);
 
     // Initiate post chat render
-    if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+    if (postchatContext) {
       await initiatePostChat(props, conversationDetails, state, dispatch, postchatContext);
       return;
     }
@@ -75,7 +74,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     //Close chat widget for any failure in embedded to allow to show start chat button
     if (((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideStartChatButton) === false) {
-      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
     }
   } finally {
     //Chat token clean up
@@ -84,8 +83,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const endChat = async function (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) {
-  let uwid = arguments.length > 10 && arguments[10] !== undefined ? arguments[10] : "";
+const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK && chatSDK.conversation) {
     try {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -137,15 +135,17 @@ const endChat = async function (props, chatSDK, state, dispatch, setAdapter, set
       closeChatWidget(dispatch, props, state);
     }
   }
-  if (postMessageToOtherTab && !isNullOrEmptyString(uwid)) {
+  if (postMessageToOtherTab) {
     const endChatEventName = await getEndChatEventName(chatSDK, props);
     BroadcastService.postMessage({
       eventName: endChatEventName,
-      payload: uwid
+      payload: {
+        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
     });
   }
 };
-const callingStateCleanUp = async dispatch => {
+export const callingStateCleanUp = async dispatch => {
   dispatch({
     type: LiveChatWidgetActionType.SHOW_CALLING_CONTAINER,
     payload: false
@@ -167,7 +167,7 @@ const callingStateCleanUp = async dispatch => {
     payload: true
   });
 };
-const endChatStateCleanUp = async dispatch => {
+export const endChatStateCleanUp = async dispatch => {
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
@@ -182,7 +182,7 @@ const endChatStateCleanUp = async dispatch => {
     payload: false
   });
 };
-const closeChatStateCleanUp = async dispatch => {
+export const closeChatStateCleanUp = async dispatch => {
   dispatch({
     type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
     payload: undefined

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -20,7 +20,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
   // Get chat reconnect context
   const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
 
-  //Redirect if enabled
+  // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
     var _props$reconnectChatP;
     redirectPage(reconnectChatContext.redirectURL, (_props$reconnectChatP = props.reconnectChatPaneProps) === null || _props$reconnectChatP === void 0 ? void 0 : _props$reconnectChatP.redirectInSameWindow);

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -42,24 +42,25 @@ const setSurveyMode = async (props, participantType, state, dispatch) => {
     return;
   }
 };
-const renderSurvey = async (state, dispatch) => {
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const renderSurvey = async (postChatContext, dispatch) => {
   if (postChatSurveyMode === PostChatSurveyMode.Link) {
     setWidgetStateToInactive(dispatch);
     return;
   }
   if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(state, dispatch);
+    await embedModePostChatWorkflow(postChatContext, dispatch);
   }
 };
 
 // Function for embed mode postchat workflow which is essentially same for both customer and agent
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const embedModePostChatWorkflow = async (state, dispatch) => {
-  var _state$domainStates2;
+const embedModePostChatWorkflow = async (postChatContext, dispatch) => {
   TelemetryHelper.logActionEvent(LogLevel.INFO, {
     Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
   });
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+  if (postChatContext) {
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.PostchatLoading
@@ -70,7 +71,7 @@ const embedModePostChatWorkflow = async (state, dispatch) => {
       payload: ConversationState.Postchat
     });
   } else {
-    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${postChatContext}`;
     TelemetryHelper.logActionEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.AppStatesException,
       ExceptionDetails: {
@@ -86,7 +87,7 @@ const initiatePostChat = async (props, conversationDetailsParam, state, dispatch
   conversationDetails = conversationDetailsParam;
   const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
   await setSurveyMode(props, participantType, state, dispatch);
-  await renderSurvey(state, dispatch);
+  await renderSurvey(postchatContext, dispatch);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -99,8 +100,8 @@ const isPostChatEnabled = (props, state) => {
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const getPostChatContext = async (chatSDK, state, dispatch) => {
   try {
-    var _state$domainStates3;
-    if ((state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext) === undefined) {
+    var _state$domainStates2;
+    if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const context = await chatSDK.getPostChatSurveyContext();
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -111,6 +112,7 @@ const getPostChatContext = async (chatSDK, state, dispatch) => {
         type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
         payload: context
       });
+      return context;
     }
   } catch (error) {
     TelemetryHelper.logSDKEvent(LogLevel.INFO, {

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -63,15 +63,29 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
   const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse && !(props !== null && props !== void 0 && (_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hidePreChatSurveyPane);
   if (showPrechat) {
-    dispatch({
-      type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
-      payload: preChatSurveyResponse
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Prechat
-    });
-    return;
+    var _state$domainStates, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3;
+    const isOutOfOperatingHours = (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l = _state$domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : (_state$domainStates$l3 = _state$domainStates$l2.OutOfOperatingHours) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.toLowerCase()) === "true";
+    if (isOutOfOperatingHours) {
+      (state === null || state === void 0 ? void 0 : state.appStates.isMinimized) && dispatch({
+        type: LiveChatWidgetActionType.SET_MINIMIZED,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.OutOfOffice
+      });
+      return;
+    } else {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+        payload: preChatSurveyResponse
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Prechat
+      });
+      return;
+    }
   }
 
   //Initiate start chat
@@ -295,17 +309,17 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates2, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.customContext) {
-    var _state$domainStates2;
+  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.customContext) {
+    var _state$domainStates3;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.customContext))
     });
     return;
   }
@@ -353,8 +367,8 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
-  var _state$domainStates3, _state$domainStates3$;
-  const requestIdFromCache = (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.liveChatContext) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.requestId;
+  var _state$domainStates4, _state$domainStates4$;
+  const requestIdFromCache = (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.liveChatContext) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.requestId;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;