@microsoft/omnichannel-chat-widget 1.3.1-main.da9dc59 → 1.4.1-main.9bf5e75

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,7 +1,7 @@
-import { ConfirmationState, Constants, ConversationEndEntity } from "../../../common/Constants";
+import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
-import { getConversationDetailsCall, getWidgetEndChatEventName, isNullOrEmptyString } from "../../../common/utils";
+import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
@@ -9,25 +9,36 @@ import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidge
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid) => {
+const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
   try {
     var _conversationDetails$, _state$domainStates, _state$domainStates2;
+    // Use Case: If call is ongoing, end the call by simulating end call button click
+    endVoiceVideoCallIfOngoing(chatSDK, dispatch);
     const conversationDetails = await getConversationDetailsCall(chatSDK);
 
-    // Use Case : When post chat is not configured
+    // Use Case: When post chat is not configured
     if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : (_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === Constants.false) {
       var _state$appStates;
       // If ended by customer, just close chat
       if ((state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.conversationEndedBy) === ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       }
-      //Use Case: If ended by Agent, stay chat in InActive state
+      // Use Case: If ended by Agent, stay chat in InActive state
       return;
     }
 
-    // Use Case : Can render post chat scenarios
+    // Register post chat participant type
+    if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.Bot || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.User) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_PARTICIPANT_TYPE,
+        payload: conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType
+      });
+    }
+
+    // Use Case: Can render post chat scenarios
     await getPostChatContext(chatSDK, state, dispatch);
 
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -36,7 +47,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       var _state$appStates2;
       // For Customer intiated conversations, just close chat widget
       if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
         return;
       }
 
@@ -47,7 +58,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       });
       return;
     }
-    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true, uwid);
+    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true);
 
     // Initiate post chat render
     if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
@@ -65,7 +76,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     //Close chat widget for any failure in embedded to allow to show start chat button
     if (((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideStartChatButton) === false) {
-      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
     }
   } finally {
     //Chat token clean up
@@ -74,8 +85,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const endChat = async function (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) {
-  let uwid = arguments.length > 10 && arguments[10] !== undefined ? arguments[10] : "";
+const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK && chatSDK.conversation) {
     try {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -127,15 +137,39 @@ const endChat = async function (props, chatSDK, state, dispatch, setAdapter, set
       closeChatWidget(dispatch, props, state);
     }
   }
-  if (postMessageToOtherTab && !isNullOrEmptyString(uwid)) {
+  if (postMessageToOtherTab) {
     const endChatEventName = await getEndChatEventName(chatSDK, props);
     BroadcastService.postMessage({
       eventName: endChatEventName,
-      payload: uwid
+      payload: {
+        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
     });
   }
 };
-const endChatStateCleanUp = async dispatch => {
+export const callingStateCleanUp = async dispatch => {
+  dispatch({
+    type: LiveChatWidgetActionType.SHOW_CALLING_CONTAINER,
+    payload: false
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_INCOMING_CALL,
+    payload: true
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.DISABLE_VIDEO_CALL,
+    payload: true
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.DISABLE_LOCAL_VIDEO,
+    payload: true
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.DISABLE_REMOTE_VIDEO,
+    payload: true
+  });
+};
+export const endChatStateCleanUp = async dispatch => {
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
@@ -150,7 +184,7 @@ const endChatStateCleanUp = async dispatch => {
     payload: false
   });
 };
-const closeChatStateCleanUp = async dispatch => {
+export const closeChatStateCleanUp = async dispatch => {
   dispatch({
     type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
     payload: undefined
@@ -185,6 +219,30 @@ const closeChatStateCleanUp = async dispatch => {
     }
   });
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const endVoiceVideoCallIfOngoing = async (chatSDK, dispatch) => {
+  let callId = "";
+  try {
+    const voiceVideoCallingSdk = await chatSDK.getVoiceVideoCalling();
+    if (voiceVideoCallingSdk && voiceVideoCallingSdk.isInACall()) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      callId = voiceVideoCallingSdk.callId;
+      voiceVideoCallingSdk.stopCall();
+      TelemetryHelper.logCallingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.EndCallButtonClick
+      }, callId);
+      callingStateCleanUp(dispatch);
+    }
+  } catch (error) {
+    TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.EndCallButtonClickException,
+      ExceptionDetails: {
+        exception: `Failed to End Call:  ${error}`
+      }
+    }, callId);
+  }
+};
 const closeChatWidget = (dispatch, props, state) => {
   var _state$appStates3;
   if (state !== null && state !== void 0 && (_state$appStates3 = state.appStates) !== null && _state$appStates3 !== void 0 && _state$appStates3.hideStartChatButton) {

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -63,6 +63,12 @@ export const initWebChatComposer = (props, state, dispatch, chatSDK, endChat) =>
           payload: ConversationEndEntity.Agent
         });
       }
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.Bot || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.User) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_POST_CHAT_PARTICIPANT_TYPE,
+          payload: conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType
+        });
+      }
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ConversationEndedThreadEventReceived,
         Description: "Conversation end by agent side or by timeout event received."

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -6,9 +6,9 @@ import { ConfirmationState, Constants, ConversationEndEntity, E2VVOptions, LiveW
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
 import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
-import { createTimer, getBroadcastChannelName, getConversationDetailsCall, getLocaleDirection, getStateFromCache, getWidgetCacheIdfromProps, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty, newGuid } from "../../../common/utils";
+import { createTimer, getBroadcastChannelName, getConversationDetailsCall, getLocaleDirection, getStateFromCache, getWidgetCacheIdfromProps, getWidgetEndChatEventName, isNullOrEmptyString, isNullOrUndefined, isUndefinedOrEmpty } from "../../../common/utils";
 import { defaultClientDataStoreProvider, isCookieAllowed } from "../../../common/storage/default/defaultClientDataStoreProvider";
-import { endChat, prepareEndChat } from "../common/endChat";
+import { endChat, endChatStateCleanUp, prepareEndChat } from "../common/endChat";
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "../common/reconnectChatHelper";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
 import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
@@ -30,7 +30,7 @@ import PreChatSurveyPaneStateful from "../../prechatsurveypanestateful/PreChatSu
 import ProactiveChatPaneStateful from "../../proactivechatpanestateful/ProactiveChatPaneStateful";
 import ReconnectChatPaneStateful from "../../reconnectchatpanestateful/ReconnectChatPaneStateful";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
 import createDownloadTranscriptProps from "../common/createDownloadTranscriptProps";
 import { createFooter } from "../common/createFooter";
@@ -50,8 +50,10 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { defaultAdaptiveCardStyles } from "../../webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles";
+import { uuidv4 } from "@microsoft/omnichannel-chat-sdk";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain6, _props$controlProps11, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$contro10, _livechatProps$compon8, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$compon11, _livechatProps$compon12;
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain6, _props$controlProps11, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$webChatContain10, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$contro10, _livechatProps$compon8, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$compon11, _livechatProps$compon12;
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
@@ -84,8 +86,6 @@ export const LiveChatWidgetStateful = props => {
   const lastLWICheckTimeRef = useRef(0);
   let optionalParams;
   let activeCachedChatExist = false;
-  const uwid = useRef(""); // its an uniqueid per chatr instance
-
   const setOptionalParams = () => {
     var _state$appStates, _state$domainStates, _state$appStates3;
     if (!isUndefinedOrEmpty((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
@@ -186,7 +186,6 @@ export const LiveChatWidgetStateful = props => {
     setupClientDataStore();
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
-    uwid.current = newGuid();
     dispatch({
       type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
       payload: widgetElementId
@@ -319,23 +318,27 @@ export const LiveChatWidgetStateful = props => {
 
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
-      var _msg$payload4;
+      var _msg$payload4, _msg$payload5, _msg$payload6;
+      // If the startChat event is not initiated by the same tab. Ignore the call
+      if (!isNullOrUndefined(msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+        return;
+      }
       let stateWithUpdatedContext = state;
-      if (msg !== null && msg !== void 0 && (_msg$payload4 = msg.payload) !== null && _msg$payload4 !== void 0 && _msg$payload4.customContext) {
-        var _msg$payload5, _msg$payload6;
+      if (msg !== null && msg !== void 0 && (_msg$payload6 = msg.payload) !== null && _msg$payload6 !== void 0 && _msg$payload6.customContext) {
+        var _msg$payload7, _msg$payload8;
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
         dispatch({
           type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
-          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.customContext
+          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload7 = msg.payload) === null || _msg$payload7 === void 0 ? void 0 : _msg$payload7.customContext
         });
         stateWithUpdatedContext = {
           ...state,
           domainStates: {
             ...state.domainStates,
-            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload6 = msg.payload) === null || _msg$payload6 === void 0 ? void 0 : _msg$payload6.customContext
+            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
           }
         };
       }
@@ -413,9 +416,16 @@ export const LiveChatWidgetStateful = props => {
     // Listen to end chat event from other tabs
     const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      console.log("Receiving end chat event", JSON.stringify(msg.payload));
-      if (msg.payload !== uwid.current) {
+      var _msg$payload9;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
+        endChatStateCleanUp(dispatch);
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        chatSDK.requestId = uuidv4();
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        chatSDK.chatToken = {};
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        chatSDK.reconnectId = null;
         return;
       }
     });
@@ -543,13 +553,13 @@ export const LiveChatWidgetStateful = props => {
 
     // If start chat failed, and C2 is trying to close chat widget
     if (state !== null && state !== void 0 && (_state$appStates9 = state.appStates) !== null && _state$appStates9 !== void 0 && _state$appStates9.startChatFailed || (state === null || state === void 0 ? void 0 : (_state$appStates10 = state.appStates) === null || _state$appStates10 === void 0 ? void 0 : _state$appStates10.conversationState) === ConversationState.Postchat) {
-      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true, uwid.current);
+      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true);
       return;
     }
 
     // Scenario -> Chat was InActive and closing the chat (Refresh scenario on post chat)
     if ((state === null || state === void 0 ? void 0 : (_state$appStates11 = state.appStates) === null || _state$appStates11 === void 0 ? void 0 : _state$appStates11.conversationState) === ConversationState.InActive) {
-      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid.current);
+      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
     if ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot) {
@@ -560,7 +570,7 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // All other cases
-    prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
+    prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
   }, [state === null || state === void 0 ? void 0 : (_state$appStates14 = state.appStates) === null || _state$appStates14 === void 0 ? void 0 : _state$appStates14.conversationEndedBy]);
 
   // Publish chat widget state
@@ -618,13 +628,13 @@ export const LiveChatWidgetStateful = props => {
   };
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab, uwid.current);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, state, props, optionalParams, persistedState);
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const prepareEndChatRelay = () => prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
+  const prepareEndChatRelay = () => prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
   const webChatProps = initWebChatComposer(props, state, dispatch, chatSDK, endChatRelay);
   const downloadTranscriptProps = createDownloadTranscriptProps(props.downloadTranscriptProps, {
     ...(defaultWebChatContainerStatefulProps === null || defaultWebChatContainerStatefulProps === void 0 ? void 0 : defaultWebChatContainerStatefulProps.webChatStyles),
@@ -668,7 +678,11 @@ export const LiveChatWidgetStateful = props => {
                 background: ${scrollbarProps.thumbHoverColor};
             }
             `), /*#__PURE__*/React.createElement(DraggableChatWidget, chatWidgetDraggableConfig, /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
-    styleOptions: webChatStyles,
+    styleOptions: {
+      ...webChatStyles,
+      bubbleBackground: ((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : (_props$webChatContain8 = _props$webChatContain7.adaptiveCardStyles) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.background) ?? defaultAdaptiveCardStyles.background,
+      bubbleTextColor: ((_props$webChatContain9 = props.webChatContainerProps) === null || _props$webChatContain9 === void 0 ? void 0 : (_props$webChatContain10 = _props$webChatContain9.adaptiveCardStyles) === null || _props$webChatContain10 === void 0 ? void 0 : _props$webChatContain10.color) ?? defaultAdaptiveCardStyles.color
+    },
     directLine: ((_livechatProps$webCha = livechatProps.webChatContainerProps) === null || _livechatProps$webCha === void 0 ? void 0 : _livechatProps$webCha.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine
   }), /*#__PURE__*/React.createElement(Stack, {
     id: widgetElementId,

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -1,6 +1,6 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
-import { ConversationEndEntity } from "../../common/Constants";
+import { ParticipantType } from "../../common/Constants";
 import { CustomerVoiceEvents } from "./enums/CustomerVoiceEvents";
 import { PostChatSurveyMode } from "./enums/PostChatSurveyMode";
 import { PostChatSurveyPane } from "@microsoft/omnichannel-chat-components";
@@ -18,14 +18,17 @@ const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, co
   return surveyLink;
 };
 export const PostChatSurveyPaneStateful = props => {
-  var _props$styleProps, _state$appStates, _state$appStates2, _props$controlProps;
+  var _props$styleProps, _state$appStates, _props$controlProps;
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralPostChatSurveyPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps, {
     display: state.appStates.isMinimized ? "none" : "contents"
   });
   let surveyInviteLink = "";
   const surveyMode = (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.selectedSurveyMode) === PostChatSurveyMode.Embed;
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Bot && state.domainStates.postChatContext.botSurveyInviteLink) {
+  if (state.domainStates.postChatContext.botSurveyInviteLink &&
+  // Bot survey enabled
+  state.appStates.postChatParticipantType === ParticipantType.Bot) {
+    // Only Bot has engaged
     surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
   } else {
     surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true);

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -47,7 +47,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 export const WebChatContainerStateful = props => {
-  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15;
+  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _props$webChatContain3, _props$webChatContain4, _defaultWebChatContai, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai2, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14;
   const {
     BasicWebChat
   } = Components;
@@ -145,21 +145,27 @@ export const WebChatContainerStateful = props => {
         }
 
         div[class="ac-textBlock"] *,
-        div[class="ac-input-container"] * {color:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.color) ?? defaultAdaptiveCardStyles.color}; white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp7 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
+        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
+
+        .ms_lcw_webchat_received_message>div.webchat__stacked-layout>div.webchat__stacked-layout__main>div.webchat__stacked-layout__content>div.webchat__stacked-layout__message-row>[class^=webchat]:not(.webchat__bubble--from-user)>.webchat__bubble__content {
+            background-color: ${((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.webChatStyles) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.bubbleBackground) ?? ((_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.bubbleBackground)};
+            color:${((_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : (_props$webChatContain6 = _props$webChatContain5.webChatStyles) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.bubbleTextColor) ?? ((_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.bubbleTextColor)};
+        }
+
         div[class="ac-textBlock"] a:link,
         div[class="ac-textBlock"] a:visited,
         div[class="ac-textBlock"] a:hover,
         div[class="ac-textBlock"] a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp7 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
         } 
 
-        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp9 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp9 === void 0 ? void 0 : _webChatContainerProp9.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
+        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
 
         .ms_lcw_webchat_received_message img.webchat__markdown__external-link-icon { 
             background-image : url(data:image/svg+xml;base64,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) !important;
             height: '.75em';
             marginLeft: '.25em';
-            filter:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp10 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp10 === void 0 ? void 0 : (_webChatContainerProp11 = _webChatContainerProp10.receivedMessageAnchorStyles) === null || _webChatContainerProp11 === void 0 ? void 0 : _webChatContainerProp11.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
+            filter:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp9 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp9 === void 0 ? void 0 : (_webChatContainerProp10 = _webChatContainerProp9.receivedMessageAnchorStyles) === null || _webChatContainerProp10 === void 0 ? void 0 : _webChatContainerProp10.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
         }
         pre {
             white-space: pre-wrap;
@@ -172,13 +178,13 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_received_message a:visited,
         .ms_lcw_webchat_received_message a:hover,
         .ms_lcw_webchat_received_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp12 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp12 === void 0 ? void 0 : (_webChatContainerProp13 = _webChatContainerProp12.receivedMessageAnchorStyles) === null || _webChatContainerProp13 === void 0 ? void 0 : _webChatContainerProp13.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp11 === void 0 ? void 0 : (_webChatContainerProp12 = _webChatContainerProp11.receivedMessageAnchorStyles) === null || _webChatContainerProp12 === void 0 ? void 0 : _webChatContainerProp12.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
         } 
         .ms_lcw_webchat_sent_message a:link,
         .ms_lcw_webchat_sent_message a:visited,
         .ms_lcw_webchat_sent_message a:hover,
         .ms_lcw_webchat_sent_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp14 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp14 === void 0 ? void 0 : (_webChatContainerProp15 = _webChatContainerProp14.sentMessageAnchorStyles) === null || _webChatContainerProp15 === void 0 ? void 0 : _webChatContainerProp15.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp13 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp13 === void 0 ? void 0 : (_webChatContainerProp14 = _webChatContainerProp13.sentMessageAnchorStyles) === null || _webChatContainerProp14 === void 0 ? void 0 : _webChatContainerProp14.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
         }
         `), /*#__PURE__*/React.createElement(Stack, {
     styles: containerStyles

package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts.js

@@ -1,8 +1,8 @@
-/* 
+/*
 MIDDLEWARE_BANNER_FILE parameters:
 {0} = File limit size
 {1} = File extension
-{2} = File name 
+{2} = File name
 */
 
 export const defaultMiddlewareLocalizedTexts = {
@@ -25,5 +25,6 @@ export const defaultMiddlewareLocalizedTexts = {
   MIDDLEWARE_MESSAGE_NOT_DELIVERED: "Not Delivered",
   MIDDLEWARE_MESSAGE_RETRY: "Retry",
   MIDDLEWARE_BANNER_CHAT_DISCONNECT: "Your conversation has been disconnected. For additional assistance, please start a new chat.",
-  THIRD_PARTY_COOKIES_BLOCKED_ALERT_MESSAGE: "Third party cookies are blocked. Reloading this page will start a new conversation."
+  THIRD_PARTY_COOKIES_BLOCKED_ALERT_MESSAGE: "Third party cookies are blocked. Reloading this page will start a new conversation.",
+  MIDDLEWARE_BANNER_FILE_IS_MALICIOUS: "{0} has been blocked because the file may contain a malware."
 };

package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -53,4 +53,7 @@ export class MockChatSDK {
       reconnectId: "123"
     };
   }
+  getVoiceVideoCalling() {
+    return null;
+  }
 }