@microsoft/omnichannel-chat-widget 1.3.1-main.da9dc59 → 1.4.1-main.22cb7d3

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -1,6 +1,6 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useState } from "react";
-import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
+import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, formatTemplateString, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { InputValidationPane } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
@@ -10,6 +10,7 @@ import { Regex } from "../../common/Constants";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useChatSDKStore from "../../hooks/useChatSDKStore";
+import { defaultMiddlewareLocalizedTexts } from "../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 export const EmailTranscriptPaneStateful = props => {
   var _props$controlProps;
   const initialTabIndexMap = new Map();
@@ -46,6 +47,7 @@ export const EmailTranscriptPaneStateful = props => {
       };
       try {
         await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody));
+        NotificationHandler.notifySuccess(NotificationScenarios.EmailAddressSaved, defaultMiddlewareLocalizedTexts === null || defaultMiddlewareLocalizedTexts === void 0 ? void 0 : defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_SUCCESS);
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.EmailTranscriptSent,
           Description: "Transcript sent to email successfully."
@@ -57,7 +59,8 @@ export const EmailTranscriptPaneStateful = props => {
             exception: ex
           }
         });
-        NotificationHandler.notifyError(NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? "Email transcript to " + email + " failed.");
+        const message = formatTemplateString(defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_FILE_EMAIL_ADDRESS_RECORDED_ERROR, [email]);
+        NotificationHandler.notifyError(NotificationScenarios.EmailTranscriptError, (props === null || props === void 0 ? void 0 : props.bannerMessageOnError) ?? message);
       }
     },
     onCancel: () => {

package/lib/esm/components/livechatwidget/common/createAdapter.js

@@ -23,6 +23,11 @@ export const createAdapter = async chatSDK => {
           }
         }
       }
+    },
+    ACSAdapter: {
+      fileScan: {
+        disabled: false
+      }
     }
   };
   let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams);

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,7 +1,7 @@
-import { ConfirmationState, Constants, ConversationEndEntity } from "../../../common/Constants";
+import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
-import { getConversationDetailsCall, getWidgetEndChatEventName, isNullOrEmptyString } from "../../../common/utils";
+import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
@@ -9,34 +9,43 @@ import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidge
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid) => {
+const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
   try {
-    var _conversationDetails$, _state$domainStates, _state$domainStates2;
+    var _conversationDetails$, _state$domainStates;
+    // Use Case: If call is ongoing, end the call by simulating end call button click
+    endVoiceVideoCallIfOngoing(chatSDK, dispatch);
     const conversationDetails = await getConversationDetailsCall(chatSDK);
 
-    // Use Case : When post chat is not configured
+    // Use Case: When post chat is not configured
     if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : (_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === Constants.false) {
       var _state$appStates;
       // If ended by customer, just close chat
       if ((state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.conversationEndedBy) === ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       }
-      //Use Case: If ended by Agent, stay chat in InActive state
+      // Use Case: If ended by Agent, stay chat in InActive state
       return;
     }
 
-    // Use Case : Can render post chat scenarios
-    await getPostChatContext(chatSDK, state, dispatch);
+    // Register post chat participant type
+    if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.Bot || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.User) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_PARTICIPANT_TYPE,
+        payload: conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType
+      });
+    }
 
+    // Use Case: Can render post chat scenarios
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const postchatContext = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext;
+    const postchatContext = (await getPostChatContext(chatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext);
     if (postchatContext === undefined) {
       var _state$appStates2;
       // For Customer intiated conversations, just close chat widget
       if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Customer) {
-        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+        await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
         return;
       }
 
@@ -47,10 +56,10 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
       });
       return;
     }
-    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true, uwid);
+    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, true, true);
 
     // Initiate post chat render
-    if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+    if (postchatContext) {
       await initiatePostChat(props, conversationDetails, state, dispatch, postchatContext);
       return;
     }
@@ -65,7 +74,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     //Close chat widget for any failure in embedded to allow to show start chat button
     if (((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideStartChatButton) === false) {
-      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid);
+      await endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
     }
   } finally {
     //Chat token clean up
@@ -74,8 +83,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const endChat = async function (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) {
-  let uwid = arguments.length > 10 && arguments[10] !== undefined ? arguments[10] : "";
+const endChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK && chatSDK.conversation) {
     try {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -127,15 +135,39 @@ const endChat = async function (props, chatSDK, state, dispatch, setAdapter, set
       closeChatWidget(dispatch, props, state);
     }
   }
-  if (postMessageToOtherTab && !isNullOrEmptyString(uwid)) {
+  if (postMessageToOtherTab) {
     const endChatEventName = await getEndChatEventName(chatSDK, props);
     BroadcastService.postMessage({
       eventName: endChatEventName,
-      payload: uwid
+      payload: {
+        runtimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
     });
   }
 };
-const endChatStateCleanUp = async dispatch => {
+export const callingStateCleanUp = async dispatch => {
+  dispatch({
+    type: LiveChatWidgetActionType.SHOW_CALLING_CONTAINER,
+    payload: false
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_INCOMING_CALL,
+    payload: true
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.DISABLE_VIDEO_CALL,
+    payload: true
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.DISABLE_LOCAL_VIDEO,
+    payload: true
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.DISABLE_REMOTE_VIDEO,
+    payload: true
+  });
+};
+export const endChatStateCleanUp = async dispatch => {
   // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
@@ -150,7 +182,7 @@ const endChatStateCleanUp = async dispatch => {
     payload: false
   });
 };
-const closeChatStateCleanUp = async dispatch => {
+export const closeChatStateCleanUp = async dispatch => {
   dispatch({
     type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
     payload: undefined
@@ -185,6 +217,30 @@ const closeChatStateCleanUp = async dispatch => {
     }
   });
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const endVoiceVideoCallIfOngoing = async (chatSDK, dispatch) => {
+  let callId = "";
+  try {
+    const voiceVideoCallingSdk = await chatSDK.getVoiceVideoCalling();
+    if (voiceVideoCallingSdk && voiceVideoCallingSdk.isInACall()) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      callId = voiceVideoCallingSdk.callId;
+      voiceVideoCallingSdk.stopCall();
+      TelemetryHelper.logCallingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.EndCallButtonClick
+      }, callId);
+      callingStateCleanUp(dispatch);
+    }
+  } catch (error) {
+    TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.EndCallButtonClickException,
+      ExceptionDetails: {
+        exception: `Failed to End Call:  ${error}`
+      }
+    }, callId);
+  }
+};
 const closeChatWidget = (dispatch, props, state) => {
   var _state$appStates3;
   if (state !== null && state !== void 0 && (_state$appStates3 = state.appStates) !== null && _state$appStates3 !== void 0 && _state$appStates3.hideStartChatButton) {

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -63,6 +63,12 @@ export const initWebChatComposer = (props, state, dispatch, chatSDK, endChat) =>
           payload: ConversationEndEntity.Agent
         });
       }
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.Bot || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.User) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_POST_CHAT_PARTICIPANT_TYPE,
+          payload: conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType
+        });
+      }
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ConversationEndedThreadEventReceived,
         Description: "Conversation end by agent side or by timeout event received."

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -20,7 +20,7 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
   // Get chat reconnect context
   const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
 
-  //Redirect if enabled
+  // Redirect if enabled
   if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
     var _props$reconnectChatP;
     redirectPage(reconnectChatContext.redirectURL, (_props$reconnectChatP = props.reconnectChatPaneProps) === null || _props$reconnectChatP === void 0 ? void 0 : _props$reconnectChatP.redirectInSameWindow);

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -42,24 +42,25 @@ const setSurveyMode = async (props, participantType, state, dispatch) => {
     return;
   }
 };
-const renderSurvey = async (state, dispatch) => {
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const renderSurvey = async (postChatContext, dispatch) => {
   if (postChatSurveyMode === PostChatSurveyMode.Link) {
     setWidgetStateToInactive(dispatch);
     return;
   }
   if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(state, dispatch);
+    await embedModePostChatWorkflow(postChatContext, dispatch);
   }
 };
 
 // Function for embed mode postchat workflow which is essentially same for both customer and agent
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const embedModePostChatWorkflow = async (state, dispatch) => {
-  var _state$domainStates2;
+const embedModePostChatWorkflow = async (postChatContext, dispatch) => {
   TelemetryHelper.logActionEvent(LogLevel.INFO, {
     Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
   });
-  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+  if (postChatContext) {
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.PostchatLoading
@@ -70,7 +71,7 @@ const embedModePostChatWorkflow = async (state, dispatch) => {
       payload: ConversationState.Postchat
     });
   } else {
-    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${postChatContext}`;
     TelemetryHelper.logActionEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.AppStatesException,
       ExceptionDetails: {
@@ -86,7 +87,7 @@ const initiatePostChat = async (props, conversationDetailsParam, state, dispatch
   conversationDetails = conversationDetailsParam;
   const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
   await setSurveyMode(props, participantType, state, dispatch);
-  await renderSurvey(state, dispatch);
+  await renderSurvey(postchatContext, dispatch);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -99,8 +100,8 @@ const isPostChatEnabled = (props, state) => {
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const getPostChatContext = async (chatSDK, state, dispatch) => {
   try {
-    var _state$domainStates3;
-    if ((state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext) === undefined) {
+    var _state$domainStates2;
+    if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const context = await chatSDK.getPostChatSurveyContext();
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -111,6 +112,7 @@ const getPostChatContext = async (chatSDK, state, dispatch) => {
         type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
         payload: context
       });
+      return context;
     }
   } catch (error) {
     TelemetryHelper.logSDKEvent(LogLevel.INFO, {

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -6,9 +6,9 @@ import { ConfirmationState, Constants, ConversationEndEntity, E2VVOptions, LiveW
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
 import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
-import { createTimer, getBroadcastChannelName, getConversationDetailsCall, getLocaleDirection, getStateFromCache, getWidgetCacheIdfromProps, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty, newGuid } from "../../../common/utils";
+import { createTimer, getBroadcastChannelName, getConversationDetailsCall, getLocaleDirection, getStateFromCache, getWidgetCacheIdfromProps, getWidgetEndChatEventName, isNullOrEmptyString, isNullOrUndefined, isUndefinedOrEmpty } from "../../../common/utils";
 import { defaultClientDataStoreProvider, isCookieAllowed } from "../../../common/storage/default/defaultClientDataStoreProvider";
-import { endChat, prepareEndChat } from "../common/endChat";
+import { endChat, endChatStateCleanUp, prepareEndChat } from "../common/endChat";
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "../common/reconnectChatHelper";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
 import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
@@ -30,7 +30,7 @@ import PreChatSurveyPaneStateful from "../../prechatsurveypanestateful/PreChatSu
 import ProactiveChatPaneStateful from "../../proactivechatpanestateful/ProactiveChatPaneStateful";
 import ReconnectChatPaneStateful from "../../reconnectchatpanestateful/ReconnectChatPaneStateful";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
 import createDownloadTranscriptProps from "../common/createDownloadTranscriptProps";
 import { createFooter } from "../common/createFooter";
@@ -50,8 +50,10 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { defaultAdaptiveCardStyles } from "../../webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles";
+import { uuidv4 } from "@microsoft/omnichannel-chat-sdk";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain6, _props$controlProps11, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$contro10, _livechatProps$compon8, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$compon11, _livechatProps$compon12;
+  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain6, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$webChatContain10, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$contro10, _livechatProps$compon8, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$compon11, _livechatProps$compon12;
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
@@ -75,17 +77,20 @@ export const LiveChatWidgetStateful = props => {
 
   //Scrollbar styles
   const scrollbarProps = Object.assign({}, defaultScrollBarProps, props === null || props === void 0 ? void 0 : props.scrollBarProps);
-  const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
-  BroadcastServiceInitialize(broadcastServiceChannelName);
+
+  // In case the broadcast channel is already initialized elsewhere; One tab can only hold 1 instance
+  if ((props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.skipBroadcastChannelInit) !== true) {
+    var _chatSDK$omnichannelC, _props$controlProps2;
+    const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
+    BroadcastServiceInitialize(broadcastServiceChannelName);
+  }
   TelemetryTimers.LcwLoadToChatButtonTimer = createTimer();
-  const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
+  const widgetElementId = ((_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.id) || "oc-lcw";
   const currentMessageCountRef = useRef(0);
   let widgetStateEventId = "";
   const lastLWICheckTimeRef = useRef(0);
   let optionalParams;
   let activeCachedChatExist = false;
-  const uwid = useRef(""); // its an uniqueid per chatr instance
-
   const setOptionalParams = () => {
     var _state$appStates, _state$domainStates, _state$appStates3;
     if (!isUndefinedOrEmpty((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
@@ -170,8 +175,8 @@ export const LiveChatWidgetStateful = props => {
     // Add default localStorage support for widget
     const widgetCacheId = getWidgetCacheIdfromProps(props);
     if (props.contextDataStore === undefined) {
-      var _props$controlProps3;
-      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+      var _props$controlProps4;
+      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
       const storageType = (props === null || props === void 0 ? void 0 : props.useSessionStorage) === true ? StorageType.sessionStorage : StorageType.localStorage;
       DataStoreManager.clientDataStore = defaultClientDataStoreProvider(cacheTtlInMins, storageType);
       registerBroadcastServiceForStorage(widgetCacheId, cacheTtlInMins, storageType);
@@ -180,30 +185,29 @@ export const LiveChatWidgetStateful = props => {
     }
   };
   useEffect(() => {
-    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps8, _props$chatConfig2, _props$chatConfig2$Ch, _state$appStates5;
+    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch, _state$appStates5;
     state.domainStates.confirmationPaneConfirmedOptionClicked = false;
     state.domainStates.confirmationState = ConfirmationState.NotSet;
     setupClientDataStore();
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
-    uwid.current = newGuid();
     dispatch({
       type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
       payload: widgetElementId
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
-      payload: ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.hideStartChatButton) || false
+      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-    if ((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.widgetInstanceId && !isNullOrEmptyString((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId)) {
-      var _props$controlProps7;
+    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !isNullOrEmptyString((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
+      var _props$controlProps8;
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
-        payload: (_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId
+        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
       });
     }
     if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== E2VVOptions.NoCalling) {
@@ -222,7 +226,7 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // Initialize global dir
-    const globalDir = ((_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
+    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
@@ -258,7 +262,7 @@ export const LiveChatWidgetStateful = props => {
 
   // useEffect for custom context
   useEffect(() => {
-    var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps10;
+    var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps11;
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -291,8 +295,8 @@ export const LiveChatWidgetStateful = props => {
     BroadcastService.getMessageByEventName(BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(async event => {
       var _event$payload;
       if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
-        var _props$controlProps9;
-        if ((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideStartChatButton) {
+        var _props$controlProps10;
+        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
           var _event$payload2;
           dispatch({
             type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -319,23 +323,27 @@ export const LiveChatWidgetStateful = props => {
 
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
-      var _msg$payload4;
+      var _msg$payload4, _msg$payload5, _msg$payload6;
+      // If the startChat event is not initiated by the same tab. Ignore the call
+      if (!isNullOrUndefined(msg === null || msg === void 0 ? void 0 : (_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.runtimeId) && (msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
+        return;
+      }
       let stateWithUpdatedContext = state;
-      if (msg !== null && msg !== void 0 && (_msg$payload4 = msg.payload) !== null && _msg$payload4 !== void 0 && _msg$payload4.customContext) {
-        var _msg$payload5, _msg$payload6;
+      if (msg !== null && msg !== void 0 && (_msg$payload6 = msg.payload) !== null && _msg$payload6 !== void 0 && _msg$payload6.customContext) {
+        var _msg$payload7, _msg$payload8;
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.CustomContextReceived,
           Description: "CustomContext received through startChat event."
         });
         dispatch({
           type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
-          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.customContext
+          payload: msg === null || msg === void 0 ? void 0 : (_msg$payload7 = msg.payload) === null || _msg$payload7 === void 0 ? void 0 : _msg$payload7.customContext
         });
         stateWithUpdatedContext = {
           ...state,
           domainStates: {
             ...state.domainStates,
-            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload6 = msg.payload) === null || _msg$payload6 === void 0 ? void 0 : _msg$payload6.customContext
+            customContext: msg === null || msg === void 0 ? void 0 : (_msg$payload8 = msg.payload) === null || _msg$payload8 === void 0 ? void 0 : _msg$payload8.customContext
           }
         };
       }
@@ -411,11 +419,18 @@ export const LiveChatWidgetStateful = props => {
     });
 
     // Listen to end chat event from other tabs
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
-      console.log("Receiving end chat event", JSON.stringify(msg.payload));
-      if (msg.payload !== uwid.current) {
+      var _msg$payload9;
+      if ((msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
         endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
+        endChatStateCleanUp(dispatch);
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        chatSDK.requestId = uuidv4();
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        chatSDK.chatToken = {};
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        chatSDK.reconnectId = null;
         return;
       }
     });
@@ -543,13 +558,13 @@ export const LiveChatWidgetStateful = props => {
 
     // If start chat failed, and C2 is trying to close chat widget
     if (state !== null && state !== void 0 && (_state$appStates9 = state.appStates) !== null && _state$appStates9 !== void 0 && _state$appStates9.startChatFailed || (state === null || state === void 0 ? void 0 : (_state$appStates10 = state.appStates) === null || _state$appStates10 === void 0 ? void 0 : _state$appStates10.conversationState) === ConversationState.Postchat) {
-      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true, uwid.current);
+      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true);
       return;
     }
 
     // Scenario -> Chat was InActive and closing the chat (Refresh scenario on post chat)
     if ((state === null || state === void 0 ? void 0 : (_state$appStates11 = state.appStates) === null || _state$appStates11 === void 0 ? void 0 : _state$appStates11.conversationState) === ConversationState.InActive) {
-      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true, uwid.current);
+      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
     if ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot) {
@@ -560,7 +575,7 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // All other cases
-    prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
+    prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
   }, [state === null || state === void 0 ? void 0 : (_state$appStates14 = state.appStates) === null || _state$appStates14 === void 0 ? void 0 : _state$appStates14.conversationEndedBy]);
 
   // Publish chat widget state
@@ -618,13 +633,13 @@ export const LiveChatWidgetStateful = props => {
   };
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab, uwid.current);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, state, props, optionalParams, persistedState);
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const prepareEndChatRelay = () => prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
+  const prepareEndChatRelay = () => prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
   const webChatProps = initWebChatComposer(props, state, dispatch, chatSDK, endChatRelay);
   const downloadTranscriptProps = createDownloadTranscriptProps(props.downloadTranscriptProps, {
     ...(defaultWebChatContainerStatefulProps === null || defaultWebChatContainerStatefulProps === void 0 ? void 0 : defaultWebChatContainerStatefulProps.webChatStyles),
@@ -636,7 +651,7 @@ export const LiveChatWidgetStateful = props => {
   };
   const chatWidgetDraggableConfig = {
     elementId: widgetElementId,
-    channel: ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "lcw",
+    channel: ((_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "lcw",
     disabled: ((_props$draggableChatW = props.draggableChatWidgetProps) === null || _props$draggableChatW === void 0 ? void 0 : _props$draggableChatW.disabled) === true ?? false // Draggable by default, unless explicitly disabled
   };
 
@@ -668,7 +683,11 @@ export const LiveChatWidgetStateful = props => {
                 background: ${scrollbarProps.thumbHoverColor};
             }
             `), /*#__PURE__*/React.createElement(DraggableChatWidget, chatWidgetDraggableConfig, /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
-    styleOptions: webChatStyles,
+    styleOptions: {
+      ...webChatStyles,
+      bubbleBackground: ((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : (_props$webChatContain8 = _props$webChatContain7.adaptiveCardStyles) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.background) ?? defaultAdaptiveCardStyles.background,
+      bubbleTextColor: ((_props$webChatContain9 = props.webChatContainerProps) === null || _props$webChatContain9 === void 0 ? void 0 : (_props$webChatContain10 = _props$webChatContain9.adaptiveCardStyles) === null || _props$webChatContain10 === void 0 ? void 0 : _props$webChatContain10.color) ?? defaultAdaptiveCardStyles.color
+    },
     directLine: ((_livechatProps$webCha = livechatProps.webChatContainerProps) === null || _livechatProps$webCha === void 0 ? void 0 : _livechatProps$webCha.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine
   }), /*#__PURE__*/React.createElement(Stack, {
     id: widgetElementId,

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -1,6 +1,6 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
-import { ConversationEndEntity } from "../../common/Constants";
+import { ParticipantType } from "../../common/Constants";
 import { CustomerVoiceEvents } from "./enums/CustomerVoiceEvents";
 import { PostChatSurveyMode } from "./enums/PostChatSurveyMode";
 import { PostChatSurveyPane } from "@microsoft/omnichannel-chat-components";
@@ -18,14 +18,17 @@ const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, co
   return surveyLink;
 };
 export const PostChatSurveyPaneStateful = props => {
-  var _props$styleProps, _state$appStates, _state$appStates2, _props$controlProps;
+  var _props$styleProps, _state$appStates, _props$controlProps;
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralPostChatSurveyPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps, {
     display: state.appStates.isMinimized ? "none" : "contents"
   });
   let surveyInviteLink = "";
   const surveyMode = (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.selectedSurveyMode) === PostChatSurveyMode.Embed;
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Bot && state.domainStates.postChatContext.botSurveyInviteLink) {
+  if (state.domainStates.postChatContext.botSurveyInviteLink &&
+  // Bot survey enabled
+  state.appStates.postChatParticipantType === ParticipantType.Bot) {
+    // Only Bot has engaged
     surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
   } else {
     surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true);