@microsoft/omnichannel-chat-widget 1.0.6-main.3aba33c → 1.0.6-main.ec7a5f0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/lib/cjs/common/utils.js +17 -2
- package/lib/cjs/components/footerstateful/FooterStateful.js +2 -2
- package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +21 -12
- package/lib/cjs/components/footerstateful/downloadtranscriptstateful/interfaces/IWebChatTranscriptConfig.js +1 -0
- package/lib/cjs/components/livechatwidget/common/createDownloadTranscriptProps.js +27 -0
- package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +9 -1
- package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +13 -9
- package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +12 -10
- package/lib/cjs/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +3 -1
- package/lib/cjs/plugins/createChatTranscript.js +548 -0
- package/lib/esm/common/utils.js +15 -1
- package/lib/esm/components/footerstateful/FooterStateful.js +2 -2
- package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +22 -13
- package/lib/esm/components/footerstateful/downloadtranscriptstateful/interfaces/IWebChatTranscriptConfig.js +1 -0
- package/lib/esm/components/livechatwidget/common/createDownloadTranscriptProps.js +20 -0
- package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +9 -1
- package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +13 -9
- package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +12 -10
- package/lib/esm/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +3 -1
- package/lib/esm/plugins/createChatTranscript.js +543 -0
- package/lib/types/common/utils.d.ts +1 -0
- package/lib/types/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.d.ts +2 -1
- package/lib/types/components/footerstateful/downloadtranscriptstateful/interfaces/IDownloadTranscriptProps.d.ts +5 -0
- package/lib/types/components/footerstateful/downloadtranscriptstateful/interfaces/IWebChatTranscriptConfig.d.ts +13 -0
- package/lib/types/components/livechatwidget/common/createDownloadTranscriptProps.d.ts +24 -0
- package/lib/types/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.d.ts +2 -0
- package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatProps.d.ts +1 -0
- package/lib/types/plugins/createChatTranscript.d.ts +2 -0
- package/package.json +1 -1
|
@@ -0,0 +1,548 @@
|
|
|
1
|
+
"use strict";
|
|
2
|
+
|
|
3
|
+
Object.defineProperty(exports, "__esModule", {
|
|
4
|
+
value: true
|
|
5
|
+
});
|
|
6
|
+
exports.default = void 0;
|
|
7
|
+
var _utils = require("../common/utils");
|
|
8
|
+
function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
|
|
9
|
+
function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
|
|
10
|
+
function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
|
|
11
|
+
class TranscriptHTMLBuilder {
|
|
12
|
+
// eslint-disable-line @typescript-eslint/no-explicit-any
|
|
13
|
+
|
|
14
|
+
constructor(options) {
|
|
15
|
+
var _this$options, _this$options2, _this$options3, _this$options4, _this$options5, _this$options6, _this$options7, _this$options8, _this$options9, _this$options10, _this$options11;
|
|
16
|
+
_defineProperty(this, "options", void 0);
|
|
17
|
+
_defineProperty(this, "pageTitle", "Customer Transcript");
|
|
18
|
+
_defineProperty(this, "attachmentMessage", "The following attachment was uploaded during the conversation: ");
|
|
19
|
+
_defineProperty(this, "networkOnlineMessage", "Connection restored. Please refresh the page");
|
|
20
|
+
_defineProperty(this, "networkOfflineMessage", "Network Error. Please make sure you are connected to the internet.");
|
|
21
|
+
_defineProperty(this, "transcriptBackgroundColor", "#FFF");
|
|
22
|
+
_defineProperty(this, "agentAvatarBackgroundColor", "#E8E8E8");
|
|
23
|
+
_defineProperty(this, "agentAvatarFontColor", "#000");
|
|
24
|
+
_defineProperty(this, "customerAvatarBackgroundColor", "#2266E3");
|
|
25
|
+
_defineProperty(this, "customerAvatarFontColor", "#FFF");
|
|
26
|
+
_defineProperty(this, "disableMarkdownMessageFormatting", false);
|
|
27
|
+
_defineProperty(this, "disableNewLineMarkdownSupport", false);
|
|
28
|
+
// eslint-disable-line @typescript-eslint/no-explicit-any
|
|
29
|
+
this.options = options;
|
|
30
|
+
if (!this.options || !this.options.messages) {
|
|
31
|
+
this.options.messages = [];
|
|
32
|
+
}
|
|
33
|
+
if ((_this$options = this.options) !== null && _this$options !== void 0 && _this$options.pageTitle) {
|
|
34
|
+
this.pageTitle = this.options.pageTitle;
|
|
35
|
+
}
|
|
36
|
+
if ((_this$options2 = this.options) !== null && _this$options2 !== void 0 && _this$options2.attachmentMessage) {
|
|
37
|
+
this.attachmentMessage = this.options.attachmentMessage;
|
|
38
|
+
}
|
|
39
|
+
if ((_this$options3 = this.options) !== null && _this$options3 !== void 0 && _this$options3.networkOnlineMessage) {
|
|
40
|
+
this.networkOnlineMessage = this.options.networkOnlineMessage;
|
|
41
|
+
}
|
|
42
|
+
if ((_this$options4 = this.options) !== null && _this$options4 !== void 0 && _this$options4.networkOfflineMessage) {
|
|
43
|
+
this.networkOfflineMessage = this.options.networkOfflineMessage;
|
|
44
|
+
}
|
|
45
|
+
if ((_this$options5 = this.options) !== null && _this$options5 !== void 0 && _this$options5.transcriptBackgroundColor) {
|
|
46
|
+
this.transcriptBackgroundColor = this.options.transcriptBackgroundColor;
|
|
47
|
+
}
|
|
48
|
+
if ((_this$options6 = this.options) !== null && _this$options6 !== void 0 && _this$options6.agentAvatarBackgroundColor) {
|
|
49
|
+
this.agentAvatarBackgroundColor = this.options.agentAvatarBackgroundColor;
|
|
50
|
+
}
|
|
51
|
+
if ((_this$options7 = this.options) !== null && _this$options7 !== void 0 && _this$options7.agentAvatarFontColor) {
|
|
52
|
+
this.agentAvatarFontColor = this.options.agentAvatarFontColor;
|
|
53
|
+
}
|
|
54
|
+
if ((_this$options8 = this.options) !== null && _this$options8 !== void 0 && _this$options8.customerAvatarBackgroundColor) {
|
|
55
|
+
this.customerAvatarBackgroundColor = this.options.customerAvatarBackgroundColor;
|
|
56
|
+
}
|
|
57
|
+
if ((_this$options9 = this.options) !== null && _this$options9 !== void 0 && _this$options9.customerAvatarFontColor) {
|
|
58
|
+
this.customerAvatarFontColor = this.options.customerAvatarFontColor;
|
|
59
|
+
}
|
|
60
|
+
if ((_this$options10 = this.options) !== null && _this$options10 !== void 0 && _this$options10.disableMarkdownMessageFormatting) {
|
|
61
|
+
this.disableMarkdownMessageFormatting = this.options.disableMarkdownMessageFormatting;
|
|
62
|
+
}
|
|
63
|
+
if ((_this$options11 = this.options) !== null && _this$options11 !== void 0 && _this$options11.disableNewLineMarkdownSupport) {
|
|
64
|
+
this.disableNewLineMarkdownSupport = this.options.disableNewLineMarkdownSupport;
|
|
65
|
+
}
|
|
66
|
+
}
|
|
67
|
+
createTitleElement() {
|
|
68
|
+
const htmlData = `<title> ${this.pageTitle} </title>`;
|
|
69
|
+
return htmlData;
|
|
70
|
+
}
|
|
71
|
+
createExternalScriptElements() {
|
|
72
|
+
const htmlData = `
|
|
73
|
+
<script src="https://cdn.botframework.com/botframework-webchat/4.15.7/webchat.js"><\/script>
|
|
74
|
+
<script src="https://cdnjs.cloudflare.com/ajax/libs/rxjs/7.8.0/rxjs.umd.min.js" integrity="sha512-v0/YVjBcbjLN6scjmmJN+h86koeB7JhY4/2YeyA5l+rTdtKLv0VbDBNJ32rxJpsaW1QGMd1Z16lsLOSGI38Rbg==" crossorigin="anonymous" referrerpolicy="no-referrer"><\/script>
|
|
75
|
+
<script src="https://unpkg.com/react@18.2.0/umd/react.production.min.js"><\/script>
|
|
76
|
+
<script src="https://unpkg.com/react-dom@18.2.0/umd/react-dom.production.min.js"><\/script>
|
|
77
|
+
<script src="https://cdn.jsdelivr.net/npm/markdown-it@13.0.1/dist/markdown-it.min.js" integrity="sha256-hNyljag6giCsjv/yKmxK8/VeHzvMDvc5u8AzmRvm1BI=" crossorigin="anonymous"><\/script>
|
|
78
|
+
`;
|
|
79
|
+
return htmlData;
|
|
80
|
+
}
|
|
81
|
+
createHeadElement() {
|
|
82
|
+
const htmlData = `
|
|
83
|
+
<head>
|
|
84
|
+
${this.createTitleElement()}
|
|
85
|
+
${this.createExternalScriptElements()}
|
|
86
|
+
<script>
|
|
87
|
+
function shareObservable(observable) {
|
|
88
|
+
let observers = [];
|
|
89
|
+
let subscription;
|
|
90
|
+
|
|
91
|
+
return new Observable(observer => {
|
|
92
|
+
if (!subscription) {
|
|
93
|
+
subscription = observable.subscribe({
|
|
94
|
+
complete() {
|
|
95
|
+
observers.forEach(observer => observer.complete());
|
|
96
|
+
},
|
|
97
|
+
error(err) {
|
|
98
|
+
observers.forEach(observer => observer.error(err));
|
|
99
|
+
},
|
|
100
|
+
next(value) {
|
|
101
|
+
observers.forEach(observer => observer.next(value));
|
|
102
|
+
}
|
|
103
|
+
});
|
|
104
|
+
}
|
|
105
|
+
|
|
106
|
+
observers.push(observer);
|
|
107
|
+
|
|
108
|
+
return () => {
|
|
109
|
+
observers = observers.filter(o => o !== observer);
|
|
110
|
+
|
|
111
|
+
if (!observers.length) {
|
|
112
|
+
subscription.unsubscribe();
|
|
113
|
+
subscription = null;
|
|
114
|
+
}
|
|
115
|
+
};
|
|
116
|
+
});
|
|
117
|
+
}
|
|
118
|
+
<\/script>
|
|
119
|
+
<script>
|
|
120
|
+
const messages = ${JSON.stringify(this.options.messages)};
|
|
121
|
+
const disableMarkdownMessageFormatting = ${this.disableMarkdownMessageFormatting};
|
|
122
|
+
const disableNewLineMarkdownSupport = ${this.disableNewLineMarkdownSupport};
|
|
123
|
+
<\/script>
|
|
124
|
+
<script>
|
|
125
|
+
class Translator {
|
|
126
|
+
static convertTranscriptMessageToActivity(message) {
|
|
127
|
+
const {created, isControlMessage, content, tags, from, attachments, amsMetadata, amsReferences} = message;
|
|
128
|
+
const activity = {
|
|
129
|
+
from: {
|
|
130
|
+
role: 'bot'
|
|
131
|
+
},
|
|
132
|
+
type: 'message'
|
|
133
|
+
};
|
|
134
|
+
|
|
135
|
+
// Ignore control messages
|
|
136
|
+
if (isControlMessage) {
|
|
137
|
+
return false;
|
|
138
|
+
}
|
|
139
|
+
|
|
140
|
+
if (tags) {
|
|
141
|
+
const formattedTags = tags.split(',');
|
|
142
|
+
|
|
143
|
+
// Ignore system message
|
|
144
|
+
if (formattedTags.includes('system')) {
|
|
145
|
+
return false;
|
|
146
|
+
}
|
|
147
|
+
|
|
148
|
+
// Ignore hidden message
|
|
149
|
+
if (formattedTags.includes('Hidden')) {
|
|
150
|
+
return false;
|
|
151
|
+
}
|
|
152
|
+
}
|
|
153
|
+
|
|
154
|
+
// Add C1 user display name
|
|
155
|
+
if (from && from.user && from.user.displayName) {
|
|
156
|
+
activity.from.name = from.user.displayName;
|
|
157
|
+
}
|
|
158
|
+
|
|
159
|
+
// Add C2 user display name
|
|
160
|
+
if (from && from.application && from.application.displayName && from.application.displayName === 'Customer') {
|
|
161
|
+
activity.from = {
|
|
162
|
+
role: 'user',
|
|
163
|
+
name: from.application.displayName
|
|
164
|
+
};
|
|
165
|
+
}
|
|
166
|
+
|
|
167
|
+
// Attachments
|
|
168
|
+
if (amsReferences && amsMetadata) {
|
|
169
|
+
const metadata = JSON.parse(amsMetadata);
|
|
170
|
+
const { fileName } = metadata[0];
|
|
171
|
+
const text = \`${this.attachmentMessage}\${fileName}\`;
|
|
172
|
+
|
|
173
|
+
if (message.attachments && message.attachments.length > 0 && message.contentUrl) {
|
|
174
|
+
activity.attachments = message.attachments;
|
|
175
|
+
activity.attachments[0].contentUrl = message.contentUrl;
|
|
176
|
+
activity.attachments[0].thumbnailUrl = message.contentUrl;
|
|
177
|
+
};
|
|
178
|
+
|
|
179
|
+
return {
|
|
180
|
+
...activity,
|
|
181
|
+
text,
|
|
182
|
+
timestamp: created
|
|
183
|
+
}
|
|
184
|
+
}
|
|
185
|
+
|
|
186
|
+
// Message
|
|
187
|
+
if (content) {
|
|
188
|
+
// Adaptive card formatting
|
|
189
|
+
if (content.includes('"text"') && content.includes('"attachments"') && content.includes('"suggestedActions"')) {
|
|
190
|
+
try {
|
|
191
|
+
const partialActivity = JSON.parse(content);
|
|
192
|
+
return {
|
|
193
|
+
...activity,
|
|
194
|
+
...partialActivity,
|
|
195
|
+
timestamp: created
|
|
196
|
+
};
|
|
197
|
+
} catch {
|
|
198
|
+
|
|
199
|
+
}
|
|
200
|
+
}
|
|
201
|
+
}
|
|
202
|
+
|
|
203
|
+
return {
|
|
204
|
+
...activity,
|
|
205
|
+
text: content,
|
|
206
|
+
timestamp: created
|
|
207
|
+
};
|
|
208
|
+
}
|
|
209
|
+
}
|
|
210
|
+
<\/script>
|
|
211
|
+
<script>
|
|
212
|
+
class TranscriptAdapter {
|
|
213
|
+
constructor() {
|
|
214
|
+
this.connectionStatus$ = new window.rxjs.BehaviorSubject(0); // Uninitialized
|
|
215
|
+
this.activity$ = shareObservable(new Observable((observer) => {
|
|
216
|
+
this.activityObserver = observer;
|
|
217
|
+
|
|
218
|
+
this.connectionStatus$.next(1); // Connecting
|
|
219
|
+
this.connectionStatus$.next(2); // Online
|
|
220
|
+
|
|
221
|
+
// Retrieve messages
|
|
222
|
+
if (messages) {
|
|
223
|
+
setTimeout(() => { // setTimeout is needed due to some WebChat issues
|
|
224
|
+
messages.map((message) => {
|
|
225
|
+
this.activityObserver.next({
|
|
226
|
+
...Translator.convertTranscriptMessageToActivity(message),
|
|
227
|
+
type: 'message'
|
|
228
|
+
});
|
|
229
|
+
});
|
|
230
|
+
}, 1);
|
|
231
|
+
}
|
|
232
|
+
}));
|
|
233
|
+
}
|
|
234
|
+
}
|
|
235
|
+
<\/script>
|
|
236
|
+
<style>
|
|
237
|
+
body {
|
|
238
|
+
margin: 0;
|
|
239
|
+
}
|
|
240
|
+
|
|
241
|
+
.message-name {
|
|
242
|
+
font-family: Segoe UI,SegoeUI,Helvetica Neue,Helvetica,Arial,sans-serif;
|
|
243
|
+
font-weight: 700;
|
|
244
|
+
font-size: 10px;
|
|
245
|
+
}
|
|
246
|
+
|
|
247
|
+
.message-timestamp {
|
|
248
|
+
font-family: Segoe UI,SegoeUI,Helvetica Neue,Helvetica,Arial,sans-serif;
|
|
249
|
+
font-weight: 500;
|
|
250
|
+
font-size: 10px;
|
|
251
|
+
}
|
|
252
|
+
|
|
253
|
+
.avatar {
|
|
254
|
+
width: 40px;
|
|
255
|
+
height: 40px;
|
|
256
|
+
border-radius: 50%;
|
|
257
|
+
text-align: center;
|
|
258
|
+
}
|
|
259
|
+
|
|
260
|
+
.avatar--bot {
|
|
261
|
+
background-color: ${this.agentAvatarBackgroundColor};
|
|
262
|
+
}
|
|
263
|
+
|
|
264
|
+
.avatar--user {
|
|
265
|
+
background-color: ${this.customerAvatarBackgroundColor};
|
|
266
|
+
}
|
|
267
|
+
|
|
268
|
+
.avatar > p {
|
|
269
|
+
font-weight: 600;
|
|
270
|
+
text-align: center;
|
|
271
|
+
line-height: 0.5;
|
|
272
|
+
font-family: "Segoe UI", Arial, sans-serif;
|
|
273
|
+
}
|
|
274
|
+
|
|
275
|
+
.avatar--bot > p {
|
|
276
|
+
color: ${this.agentAvatarFontColor};
|
|
277
|
+
}
|
|
278
|
+
|
|
279
|
+
.avatar--user > p {
|
|
280
|
+
color: ${this.customerAvatarFontColor};
|
|
281
|
+
}
|
|
282
|
+
|
|
283
|
+
.webchat__bubble__content>div.ms_lcw_webchat_adaptive_card {
|
|
284
|
+
background-color: #FFF;
|
|
285
|
+
}
|
|
286
|
+
|
|
287
|
+
div[class="ac-textBlock"] {
|
|
288
|
+
color: #000 !important;
|
|
289
|
+
}
|
|
290
|
+
|
|
291
|
+
.ms_lcw_webchat_received_message a:link, .ms_lcw_webchat_received_message a:visited, .ms_lcw_webchat_received_message a:hover, .ms_lcw_webchat_received_message a:active {
|
|
292
|
+
color: #FFF;
|
|
293
|
+
}
|
|
294
|
+
<\/style>
|
|
295
|
+
</head>
|
|
296
|
+
`;
|
|
297
|
+
return htmlData;
|
|
298
|
+
}
|
|
299
|
+
createBodyElement() {
|
|
300
|
+
const htmlData = `
|
|
301
|
+
<body>
|
|
302
|
+
<script>
|
|
303
|
+
if (!navigator.onLine) {
|
|
304
|
+
const offlineText = \`${this.networkOfflineMessage}\`;
|
|
305
|
+
document.body.innerHTML = offlineText;
|
|
306
|
+
}
|
|
307
|
+
|
|
308
|
+
window.addEventListener("online", () => {
|
|
309
|
+
document.body.innerHTML = \`${this.networkOnlineMessage} <button onclick="window.location.reload()"> Refresh </button>\`;
|
|
310
|
+
});
|
|
311
|
+
<\/script>
|
|
312
|
+
<div id="transcript"></div>
|
|
313
|
+
<script>
|
|
314
|
+
const getIconText = (text) => {
|
|
315
|
+
if (text) {
|
|
316
|
+
const initials = text.split(/\\s/).reduce((response, word) => response += word.slice(0, 1), '');
|
|
317
|
+
if (initials.length > 1) {
|
|
318
|
+
return initials.substring(0, 2).toUpperCase();
|
|
319
|
+
} else {
|
|
320
|
+
return text.substring(0, 2).toUpperCase();
|
|
321
|
+
}
|
|
322
|
+
}
|
|
323
|
+
|
|
324
|
+
return "";
|
|
325
|
+
}
|
|
326
|
+
|
|
327
|
+
const activityMiddleware = () => (next) => (...args) => {
|
|
328
|
+
const [card] = args;
|
|
329
|
+
|
|
330
|
+
if (card.activity) {
|
|
331
|
+
if (card.activity.from && card.activity.from.role === "channel") {
|
|
332
|
+
return () => false;
|
|
333
|
+
}
|
|
334
|
+
|
|
335
|
+
// Incoming text message
|
|
336
|
+
if (card.activity.text && card.activity.from && card.activity.from.role !== "user") {
|
|
337
|
+
return (...renderArgs) => (React.createElement(
|
|
338
|
+
'div',
|
|
339
|
+
{className: 'ms_lcw_webchat_received_message'},
|
|
340
|
+
next(...args)(...renderArgs)
|
|
341
|
+
))
|
|
342
|
+
}
|
|
343
|
+
}
|
|
344
|
+
|
|
345
|
+
return next(...args);
|
|
346
|
+
};
|
|
347
|
+
|
|
348
|
+
const activityStatusMiddleware = () => (next) => (...args) => {
|
|
349
|
+
const [card] = args;
|
|
350
|
+
const {activity} = card;
|
|
351
|
+
|
|
352
|
+
if (activity) {
|
|
353
|
+
const {from, timestamp} = activity;
|
|
354
|
+
|
|
355
|
+
const nameElement = React.createElement(
|
|
356
|
+
'span',
|
|
357
|
+
{className: 'message-name'},
|
|
358
|
+
from.name
|
|
359
|
+
);
|
|
360
|
+
|
|
361
|
+
const formattedDate = new Date(timestamp);
|
|
362
|
+
const formattedTimeString = formattedDate.toLocaleTimeString("en-us", { year: "numeric", month:"numeric", day:"numeric", hour: "2-digit", minute: "2-digit"});
|
|
363
|
+
|
|
364
|
+
const timestampElement = React.createElement(
|
|
365
|
+
'span',
|
|
366
|
+
{className: 'message-timestamp'},
|
|
367
|
+
formattedTimeString
|
|
368
|
+
);
|
|
369
|
+
|
|
370
|
+
return from.name && timestamp && React.createElement('span', null, nameElement, ' - ', timestampElement)
|
|
371
|
+
}
|
|
372
|
+
|
|
373
|
+
return next(...args);
|
|
374
|
+
};
|
|
375
|
+
|
|
376
|
+
const avatarMiddleware = () => (next) => (...args) => {
|
|
377
|
+
const [card] = args;
|
|
378
|
+
const {fromUser, activity} = card;
|
|
379
|
+
const initials = getIconText(activity.from.name);
|
|
380
|
+
|
|
381
|
+
const avatarElement = React.createElement(
|
|
382
|
+
"div",
|
|
383
|
+
{className: fromUser? "avatar avatar--user": "avatar avatar--bot"},
|
|
384
|
+
React.createElement(
|
|
385
|
+
"p",
|
|
386
|
+
null,
|
|
387
|
+
\`\${initials}\`
|
|
388
|
+
)
|
|
389
|
+
);
|
|
390
|
+
|
|
391
|
+
return avatarElement;
|
|
392
|
+
}
|
|
393
|
+
|
|
394
|
+
const attachmentMiddleware = () => (next) => (...args) => {
|
|
395
|
+
const [card] = args;
|
|
396
|
+
const {activity} = card;
|
|
397
|
+
|
|
398
|
+
if (activity) {
|
|
399
|
+
const { activity: { attachments }, attachment } = card;
|
|
400
|
+
|
|
401
|
+
// No attachment
|
|
402
|
+
if (!attachments || !attachments.length || !attachment) {
|
|
403
|
+
return next(...args);
|
|
404
|
+
}
|
|
405
|
+
|
|
406
|
+
let { content, contentType } = attachment || { content: "", contentType: "" };
|
|
407
|
+
|
|
408
|
+
// Adaptive card
|
|
409
|
+
if (contentType.startsWith("application/vnd.microsoft.card")) {
|
|
410
|
+
const adaptiveCardElement = React.createElement(
|
|
411
|
+
"div",
|
|
412
|
+
{className: 'ms_lcw_webchat_adaptive_card'},
|
|
413
|
+
next(...args)
|
|
414
|
+
);
|
|
415
|
+
|
|
416
|
+
return adaptiveCardElement;
|
|
417
|
+
}
|
|
418
|
+
}
|
|
419
|
+
|
|
420
|
+
return next(...args);
|
|
421
|
+
}
|
|
422
|
+
|
|
423
|
+
const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdownSupport) => {
|
|
424
|
+
let markdown;
|
|
425
|
+
if (!disableMarkdownMessageFormatting) {
|
|
426
|
+
markdown = new window.markdownit(
|
|
427
|
+
"default",
|
|
428
|
+
{
|
|
429
|
+
html: true,
|
|
430
|
+
linkify: true,
|
|
431
|
+
breaks: (!disableNewLineMarkdownSupport)
|
|
432
|
+
}
|
|
433
|
+
);
|
|
434
|
+
} else {
|
|
435
|
+
markdown = new window.markdownit(
|
|
436
|
+
"zero",
|
|
437
|
+
{
|
|
438
|
+
html: true,
|
|
439
|
+
linkify: true,
|
|
440
|
+
breaks: (!disableNewLineMarkdownSupport)
|
|
441
|
+
}
|
|
442
|
+
);
|
|
443
|
+
|
|
444
|
+
markdown.enable([
|
|
445
|
+
"entity",
|
|
446
|
+
"linkify",
|
|
447
|
+
"html_block",
|
|
448
|
+
"html_inline",
|
|
449
|
+
"newline"
|
|
450
|
+
]);
|
|
451
|
+
}
|
|
452
|
+
|
|
453
|
+
return markdown;
|
|
454
|
+
};
|
|
455
|
+
|
|
456
|
+
const markdown = createMarkdown(disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
|
|
457
|
+
const renderMarkdown = (text) => {
|
|
458
|
+
const render = disableNewLineMarkdownSupport? markdown.renderInline.bind(markdown): markdown.render.bind(markdown);
|
|
459
|
+
text = render(text);
|
|
460
|
+
return text;
|
|
461
|
+
};
|
|
462
|
+
|
|
463
|
+
const adapter = new TranscriptAdapter();
|
|
464
|
+
const styleOptions = {
|
|
465
|
+
hideSendBox: true,
|
|
466
|
+
backgroundColor: '${this.transcriptBackgroundColor}',
|
|
467
|
+
bubbleBackground: '${this.agentAvatarBackgroundColor}',
|
|
468
|
+
bubbleTextColor: '${this.agentAvatarFontColor}',
|
|
469
|
+
bubbleBorderRadius: 12,
|
|
470
|
+
bubbleNubSize: 1,
|
|
471
|
+
bubbleFromUserBackground: '${this.customerAvatarBackgroundColor}',
|
|
472
|
+
bubbleFromUserTextColor: '${this.customerAvatarFontColor}',
|
|
473
|
+
bubbleFromUserBorderRadius: 12,
|
|
474
|
+
bubbleFromUserNubSize: 1,
|
|
475
|
+
botAvatarInitials: 'C1',
|
|
476
|
+
userAvatarInitials: 'C2'
|
|
477
|
+
};
|
|
478
|
+
|
|
479
|
+
window.WebChat.renderWebChat({
|
|
480
|
+
directLine: adapter,
|
|
481
|
+
styleOptions,
|
|
482
|
+
activityMiddleware,
|
|
483
|
+
activityStatusMiddleware,
|
|
484
|
+
avatarMiddleware,
|
|
485
|
+
attachmentMiddleware,
|
|
486
|
+
renderMarkdown
|
|
487
|
+
},
|
|
488
|
+
document.getElementById('transcript'));
|
|
489
|
+
<\/script>
|
|
490
|
+
</body>
|
|
491
|
+
`;
|
|
492
|
+
return htmlData;
|
|
493
|
+
}
|
|
494
|
+
createHTML() {
|
|
495
|
+
const htmlData = `
|
|
496
|
+
<html>
|
|
497
|
+
${this.createHeadElement()}
|
|
498
|
+
${this.createBodyElement()}
|
|
499
|
+
</html>
|
|
500
|
+
`;
|
|
501
|
+
return htmlData;
|
|
502
|
+
}
|
|
503
|
+
}
|
|
504
|
+
const createChatTranscript = async function (transcript, chatSDK) {
|
|
505
|
+
let renderAttachments = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : false;
|
|
506
|
+
let transcriptOptions = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : {};
|
|
507
|
+
// eslint-disable-line @typescript-eslint/no-explicit-any
|
|
508
|
+
const transcriptMessages = JSON.parse(transcript);
|
|
509
|
+
const convertBlobToBase64 = async blob => {
|
|
510
|
+
return new Promise(resolve => {
|
|
511
|
+
const reader = new FileReader();
|
|
512
|
+
reader.onloadend = () => resolve(reader.result);
|
|
513
|
+
reader.readAsDataURL(blob);
|
|
514
|
+
});
|
|
515
|
+
};
|
|
516
|
+
let messages = transcriptMessages;
|
|
517
|
+
if (renderAttachments) {
|
|
518
|
+
messages = await Promise.all(transcriptMessages.map(async message => {
|
|
519
|
+
// eslint-disable-line @typescript-eslint/no-explicit-any
|
|
520
|
+
const {
|
|
521
|
+
amsReferences,
|
|
522
|
+
amsMetadata
|
|
523
|
+
} = message;
|
|
524
|
+
if (amsReferences && amsMetadata) {
|
|
525
|
+
const references = JSON.parse(amsReferences);
|
|
526
|
+
const metadata = JSON.parse(amsMetadata);
|
|
527
|
+
const fileMetadata = {
|
|
528
|
+
id: references[0],
|
|
529
|
+
type: metadata[0].contentType
|
|
530
|
+
};
|
|
531
|
+
const blob = await chatSDK.downloadFileAttachment(fileMetadata);
|
|
532
|
+
const base64 = await convertBlobToBase64(blob);
|
|
533
|
+
message.contentUrl = base64;
|
|
534
|
+
}
|
|
535
|
+
return message;
|
|
536
|
+
}));
|
|
537
|
+
}
|
|
538
|
+
const options = {
|
|
539
|
+
...transcriptOptions,
|
|
540
|
+
messages
|
|
541
|
+
};
|
|
542
|
+
const htmlBuilder = new TranscriptHTMLBuilder(options);
|
|
543
|
+
const text = htmlBuilder.createHTML();
|
|
544
|
+
const fileName = `${transcriptOptions.fileName || "transcript"}.html`;
|
|
545
|
+
(0, _utils.createFileAndDownload)(fileName, text, "text/html");
|
|
546
|
+
};
|
|
547
|
+
var _default = createChatTranscript;
|
|
548
|
+
exports.default = _default;
|
package/lib/esm/common/utils.js
CHANGED
|
@@ -1,5 +1,5 @@
|
|
|
1
1
|
var _this = this;
|
|
2
|
-
import { AriaTelemetryConstants, ChatSDKError, Constants, LocaleConstants } from "./Constants";
|
|
2
|
+
import { AriaTelemetryConstants, ChatSDKError, Constants, HtmlAttributeNames, LocaleConstants } from "./Constants";
|
|
3
3
|
import { BroadcastEvent, LogLevel, TelemetryEvent } from "./telemetry/TelemetryConstants";
|
|
4
4
|
import { BroadcastService } from "@microsoft/omnichannel-chat-components";
|
|
5
5
|
import { DataStoreManager } from "./contextDataStore/DataStoreManager";
|
|
@@ -382,4 +382,18 @@ export const checkContactIdError = e => {
|
|
|
382
382
|
};
|
|
383
383
|
BroadcastService.postMessage(contactIdNotFoundErrorEvent);
|
|
384
384
|
}
|
|
385
|
+
};
|
|
386
|
+
export const createFileAndDownload = (fileName, blobData, mimeType) => {
|
|
387
|
+
const aElement = document.createElement("a");
|
|
388
|
+
const blob = new Blob([blobData], {
|
|
389
|
+
type: mimeType
|
|
390
|
+
});
|
|
391
|
+
const objectUrl = URL.createObjectURL(blob);
|
|
392
|
+
aElement.setAttribute(HtmlAttributeNames.href, objectUrl);
|
|
393
|
+
aElement.setAttribute(HtmlAttributeNames.download, fileName);
|
|
394
|
+
aElement.setAttribute(HtmlAttributeNames.ariaHidden, "true");
|
|
395
|
+
aElement.style.display = "none";
|
|
396
|
+
document.body.appendChild(aElement);
|
|
397
|
+
aElement.click();
|
|
398
|
+
document.body.removeChild(aElement);
|
|
385
399
|
};
|
|
@@ -16,7 +16,7 @@ import useChatSDKStore from "../../hooks/useChatSDKStore";
|
|
|
16
16
|
export const FooterStateful = props => {
|
|
17
17
|
var _footerProps$controlP3, _footerProps$controlP4;
|
|
18
18
|
const [state, dispatch] = useChatContextStore();
|
|
19
|
-
// hideFooterDisplay - the purpose of this is to keep the footer always "active",
|
|
19
|
+
// hideFooterDisplay - the purpose of this is to keep the footer always "active",
|
|
20
20
|
// but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
|
|
21
21
|
// The reason for this approach is to make sure that state variables for audio notification work correctly after minimizing
|
|
22
22
|
const {
|
|
@@ -36,7 +36,7 @@ export const FooterStateful = props => {
|
|
|
36
36
|
Event: TelemetryEvent.DownloadTranscriptButtonClicked,
|
|
37
37
|
Description: "Download Transcript button clicked."
|
|
38
38
|
});
|
|
39
|
-
await downloadTranscript(chatSDK, downloadTranscriptProps
|
|
39
|
+
await downloadTranscript(chatSDK, downloadTranscriptProps, state);
|
|
40
40
|
} catch (ex) {
|
|
41
41
|
TelemetryHelper.logActionEvent(LogLevel.ERROR, {
|
|
42
42
|
Event: TelemetryEvent.DownloadTranscriptFailed,
|
package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js
CHANGED
|
@@ -1,9 +1,11 @@
|
|
|
1
|
-
import { Constants,
|
|
1
|
+
import { Constants, TranscriptConstants } from "../../../common/Constants";
|
|
2
2
|
import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
|
|
3
3
|
import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
|
|
4
4
|
import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
|
|
5
5
|
import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
|
|
6
|
+
import createChatTranscript from "../../../plugins/createChatTranscript";
|
|
6
7
|
import DOMPurify from "dompurify";
|
|
8
|
+
import { createFileAndDownload, isNullOrUndefined } from "../../../common/utils";
|
|
7
9
|
const processDisplayName = displayName => {
|
|
8
10
|
// if displayname matches "teamsvisitor:<some alphanumeric string>", we replace it with "Customer"
|
|
9
11
|
const displayNameRegex = ".+:.+";
|
|
@@ -154,7 +156,7 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
|
|
|
154
156
|
};
|
|
155
157
|
|
|
156
158
|
// eslint-disable-next-line @typescript-eslint/no-explicit-any
|
|
157
|
-
export const downloadTranscript = async (chatSDK,
|
|
159
|
+
export const downloadTranscript = async (chatSDK, downloadTranscriptProps, state) => {
|
|
158
160
|
var _state$domainStates, _state$domainStates2, _state$domainStates2$;
|
|
159
161
|
// Need to keep existing request id for scenarios when trnascript is downloaded after endchat
|
|
160
162
|
const liveChatContext = {
|
|
@@ -167,18 +169,25 @@ export const downloadTranscript = async (chatSDK, renderMarkDown, bannerMessageO
|
|
|
167
169
|
if (typeof data === Constants.String) {
|
|
168
170
|
data = JSON.parse(data);
|
|
169
171
|
}
|
|
172
|
+
const {
|
|
173
|
+
bannerMessageOnError,
|
|
174
|
+
renderMarkDown,
|
|
175
|
+
attachmentMessage,
|
|
176
|
+
webChatTranscript
|
|
177
|
+
} = downloadTranscriptProps;
|
|
170
178
|
if (data[Constants.ChatMessagesJson] !== null && data[Constants.ChatMessagesJson] !== undefined) {
|
|
171
|
-
const
|
|
172
|
-
|
|
173
|
-
|
|
174
|
-
|
|
175
|
-
|
|
176
|
-
|
|
177
|
-
|
|
178
|
-
|
|
179
|
-
|
|
180
|
-
|
|
181
|
-
|
|
179
|
+
const useWebChatTranscript = isNullOrUndefined(webChatTranscript === null || webChatTranscript === void 0 ? void 0 : webChatTranscript.disabled) || (webChatTranscript === null || webChatTranscript === void 0 ? void 0 : webChatTranscript.disabled) === false;
|
|
180
|
+
if (useWebChatTranscript) {
|
|
181
|
+
const transcriptOptions = {
|
|
182
|
+
...webChatTranscript
|
|
183
|
+
};
|
|
184
|
+
await createChatTranscript(data[Constants.ChatMessagesJson], chatSDK, false, transcriptOptions);
|
|
185
|
+
} else {
|
|
186
|
+
// Legacy Transcript
|
|
187
|
+
const chatTranscripts = window.btoa(encodeURIComponent(beautifyChatTranscripts(data[Constants.ChatMessagesJson], renderMarkDown, attachmentMessage)));
|
|
188
|
+
const byteCharacters = decodeURIComponent(window.atob(chatTranscripts));
|
|
189
|
+
createFileAndDownload(TranscriptConstants.ChatTranscriptDownloadFile, byteCharacters, "text/html;charset=utf-8");
|
|
190
|
+
}
|
|
182
191
|
} else {
|
|
183
192
|
TelemetryHelper.logActionEvent(LogLevel.ERROR, {
|
|
184
193
|
Event: TelemetryEvent.DownloadTranscriptResponseNullOrUndefined,
|
|
@@ -0,0 +1 @@
|
|
|
1
|
+
export {};
|