@microsoft/omnichannel-chat-widget 1.0.4-main.d4abfe6 → 1.0.5-main.09afcbb

package/lib/cjs/common/Constants.js

@@ -189,6 +189,7 @@ let ChatSDKError;
 exports.ChatSDKError = ChatSDKError;
 (function (ChatSDKError) {
   ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
+  ChatSDKError["AuthContactIdNotFoundFailure"] = "AuthContactIdNotFoundFailure";
 })(ChatSDKError || (exports.ChatSDKError = ChatSDKError = {}));
 let EnvironmentVersion;
 exports.EnvironmentVersion = EnvironmentVersion;

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -63,6 +63,7 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["HideChatVisibilityChangeEvent"] = "hideChatVisibilityChangeEvent";
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
+  BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 let TelemetryEvent;
 exports.TelemetryEvent = TelemetryEvent;

package/lib/cjs/common/telemetry/TelemetryHelper.js

@@ -5,9 +5,9 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.TelemetryHelper = void 0;
 var _TelemetryConstants = require("./TelemetryConstants");
-var _utils = require("../utils");
-var _TelemetryManager = require("./TelemetryManager");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _TelemetryManager = require("./TelemetryManager");
+var _utils = require("../utils");
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
@@ -96,6 +96,7 @@ class TelemetryHelper {
     return TelemetryHelper.populate(level, payload, event => {
       var _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13;
       event.Event = payload.Event;
+      event.Description = payload.Description;
       event.ResourcePath = payload.ResourcePath;
       event.WidgetState = payload.WidgetState;
       event.ChatState = payload.ChatState;

package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryInternalData.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.defaultInternalTelemetryData = void 0;
 const defaultInternalTelemetryData = {
-  environmentVersion: "test",
+  environmentVersion: "prod",
   chatWidgetLocaleLCID: "1033",
   channelId: "lcw2.0"
 };

package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -9,10 +9,29 @@ var _AriaSDK = require("@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/
 var _Enums = require("@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums");
 var _Constants = require("../../Constants");
 var _TelemetryManager = require("../TelemetryManager");
+const AWTDefaultConfiguration = {
+  collectorUri: "https://browser.pipe.aria.microsoft.com/Collector/3.0/",
+  cacheMemorySizeLimitInNumberOfEvents: 10000,
+  disableCookiesUsage: false,
+  canSendStatEvent: eventName => {
+    return true;
+  },
+  // eslint-disable-line @typescript-eslint/no-unused-vars
+  clockSkewRefreshDurationInMins: 0
+};
 const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
   let _logger;
+
+  // AWTLogManager is a global variable. Reset after a logEvent() is required to prevent collisions with other components using AWTLogManager.
+  const resetAriaLogger = function () {
+    let configuration = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : AWTDefaultConfiguration;
+    _AriaSDK.AWTLogManager.flushAndTeardown();
+    _AriaSDK.AWTLogManager._isInitialized = false; // eslint-disable-line @typescript-eslint/no-explicit-any
+    _AriaSDK.AWTLogManager._isDestroyed = false; // eslint-disable-line @typescript-eslint/no-explicit-any
+    _logger = _AriaSDK.AWTLogManager.initialize(ariaTelemetryKey, configuration);
+  };
   const logger = () => {
-    if ((0, _utils.isNullOrUndefined)(_logger) && !(0, _utils.isNullOrEmptyString)(ariaTelemetryKey)) {
+    if (!(0, _utils.isNullOrEmptyString)(ariaTelemetryKey)) {
       const configuration = {
         disableCookiesUsage: disabledCookieUsage
       };
@@ -32,7 +51,7 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
         }
       }
       try {
-        _logger = _AriaSDK.AWTLogManager.initialize(ariaTelemetryKey, configuration);
+        resetAriaLogger(configuration);
         if (_logger === undefined) {
           _logger = _AriaSDK.AWTLogManager.getLogger(ariaTelemetryKey);
         }
@@ -74,6 +93,7 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
           eventProperties.properties[ariaTelemetryApplicationName] = nameProperty;
         }
         logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+        resetAriaLogger();
       } catch (error) {
         console.error("Error in logging telemetry to Aria logger:" + error);
       }

package/lib/cjs/common/utils.js

@@ -3,9 +3,10 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
 var _Constants = require("./Constants");
 var _TelemetryConstants = require("./telemetry/TelemetryConstants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _DataStoreManager = require("./contextDataStore/DataStoreManager");
 var _KeyCodes = require("./KeyCodes");
 var _md5Typescript = require("md5-typescript");
@@ -385,8 +386,13 @@ const getConversationDetailsCall = async chatSDK => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
   try {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallStarted,
+      Description: "Conversation details call started"
+    });
     conversationDetails = await chatSDK.getConversationDetails();
   } catch (error) {
+    checkContactIdError(error);
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,
       ExceptionDetails: {
@@ -396,4 +402,18 @@ const getConversationDetailsCall = async chatSDK => {
   }
   return conversationDetails;
 };
-exports.getConversationDetailsCall = getConversationDetailsCall;
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.getConversationDetailsCall = getConversationDetailsCall;
+const checkContactIdError = e => {
+  if ((e === null || e === void 0 ? void 0 : e.message) === _Constants.ChatSDKError.AuthContactIdNotFoundFailure) {
+    const contactIdNotFoundErrorEvent = {
+      eventName: _TelemetryConstants.BroadcastEvent.ContactIdNotFound,
+      payload: {
+        error: e
+      }
+    };
+    _omnichannelChatComponents.BroadcastService.postMessage(contactIdNotFoundErrorEvent);
+  }
+};
+exports.checkContactIdError = checkContactIdError;

package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -9,6 +9,8 @@ var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcont
 var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _dompurify = _interopRequireDefault(require("dompurify"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 const processDisplayName = displayName => {
   // if displayname matches "teamsvisitor:<some alphanumeric string>", we replace it with "Customer"
   const displayNameRegex = ".+:.+";
@@ -64,6 +66,8 @@ const processContent = (transcriptContent, isAgentChat, renderMarkDown) => {
   }
   if (renderMarkDown) {
     transcriptContent = renderMarkDown(transcriptContent);
+  } else {
+    transcriptContent = _dompurify.default.sanitize(transcriptContent);
   }
   return transcriptContent;
 };
@@ -160,12 +164,13 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 const downloadTranscript = async (chatSDK, renderMarkDown, bannerMessageOnError, attachmentMessage, state) => {
   var _state$domainStates, _state$domainStates2, _state$domainStates2$;
   // Need to keep existing request id for scenarios when trnascript is downloaded after endchat
-  const existingRequestId = chatSDK.requestId;
-  chatSDK.chatToken = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.chatToken;
-  chatSDK.requestId = state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.chatToken) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.requestId;
-  let data = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getLiveChatTranscript());
-  // This is used for allowing to start next chat
-  chatSDK.requestId = existingRequestId;
+  const liveChatContext = {
+    chatToken: state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.chatToken,
+    requestId: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.chatToken) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.requestId
+  };
+  let data = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getLiveChatTranscript({
+    liveChatContext
+  }));
   if (typeof data === _Constants.Constants.String) {
     data = JSON.parse(data);
   }

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -3,23 +3,23 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.prepareEndChat = exports.getConversationDetails = exports.endChat = void 0;
+exports.prepareEndChat = exports.endChat = void 0;
+var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _authHelper = require("./authHelper");
+var _utils = require("../../../common/utils");
+var _renderSurveyHelpers = require("./renderSurveyHelpers");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
-var _utils = require("../../../common/utils");
-var _authHelper = require("./authHelper");
-var _renderSurveyHelpers = require("./renderSurveyHelpers");
-var _Constants = require("../../../common/Constants");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid) => {
   try {
     var _conversationDetails$, _state$domainStates, _state$domainStates2;
-    const conversationDetails = await getConversationDetails(chatSDK);
+    const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
 
     // Use Case : When post chat is not configured
     if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : (_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === _Constants.Constants.false) {
@@ -56,7 +56,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     // Initiate post chat render
     if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
-      await (0, _renderSurveyHelpers.initiatePostChat)(props, conversationDetails, state, dispatch);
+      await (0, _renderSurveyHelpers.initiatePostChat)(props, conversationDetails, state, dispatch, postchatContext);
       return;
     }
   } catch (error) {
@@ -252,26 +252,4 @@ const chatTokenCleanUp = async dispatch => {
 const getEndChatEventName = async (chatSDK, props) => {
   var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps4;
   return (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "");
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getConversationDetails = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
-  try {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallStarted,
-      Description: "Conversation details call started"
-    });
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (error) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,
-      ExceptionDetails: {
-        exception: `Get Conversation Details Call Failed : ${error}`
-      }
-    });
-  }
-  return conversationDetails;
-};
-exports.getConversationDetails = getConversationDetails;
+};

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -4,22 +4,26 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.initWebChatComposer = void 0;
+var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-var _botframeworkWebchat = require("botframework-webchat");
+var _utils = require("../../../common/utils");
+var _HyperlinkTextOverrideRenderer = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer"));
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
-var _utils = require("../../../common/utils");
 var _channelDataMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware"));
 var _activityMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware");
 var _attachmentMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware"));
 var _attachmentUploadValidatorMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware"));
 var _avatarMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
+var _cardActionMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware");
 var _conversationEndMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware"));
 var _dataMaskingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware"));
 var _createMarkdown = require("./createMarkdown");
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
+var _messageTimestampMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"));
+var _botframeworkWebchat = require("botframework-webchat");
 var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
@@ -30,15 +34,13 @@ var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontain
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
-var _cardActionMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware");
-var _messageTimestampMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"));
-var _Constants = require("../../../common/Constants");
-var _endChat = require("./endChat");
-var _HyperlinkTextOverrideRenderer = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer"));
+var _dompurify = _interopRequireDefault(require("dompurify"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, chatSDK) => {
   var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain13, _props$webChatContain14, _defaultWebChatContai, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+  // Add a hook to make all links open a new window
+  postDomPurifyActivities();
   const localizedTexts = {
     ..._defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -53,7 +55,7 @@ const initWebChatComposer = (props, state, dispatch, chatSDK) => {
     var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain5;
     const conversationEndCallback = async () => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      const conversationDetails = await (0, _endChat.getConversationDetails)(chatSDK);
+      const conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
       if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === _Constants.ParticipantType.Bot) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
@@ -91,9 +93,17 @@ const initWebChatComposer = (props, state, dispatch, chatSDK) => {
     markdownRenderers.forEach(renderer => {
       text = renderer.render(text);
     });
+    text = _dompurify.default.sanitize(text);
     return text;
   };
-
+  function postDomPurifyActivities() {
+    _dompurify.default.addHook("afterSanitizeAttributes", function (node) {
+      // set all elements owning target to target=_blank
+      if ("target" in node) {
+        node.setAttribute("target", "_blank");
+      }
+    });
+  }
   // Initialize the remaining Web Chat props
   const webChatProps = {
     ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps,

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -6,8 +6,8 @@ Object.defineProperty(exports, "__esModule", {
 exports.isReconnectEnabled = exports.handleChatReconnect = exports.getChatReconnectContext = void 0;
 require("regenerator-runtime/runtime");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-var _authHelper = require("./authHelper");
 var _utils = require("../../../common/utils");
+var _authHelper = require("./authHelper");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
@@ -75,6 +75,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     }
     return reconnectChatContext;
   } catch (error) {
+    (0, _utils.checkContactIdError)(error);
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
       ExceptionDetails: {

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -87,10 +87,11 @@ const embedModePostChatWorkflow = async (state, dispatch) => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const initiatePostChat = async (props, conversationDetailsParam, state, dispatch) => {
+const initiatePostChat = async (props, conversationDetailsParam, state, dispatch, postchatContext) => {
   var _conversationDetails;
   conversationDetails = conversationDetailsParam;
-  await setSurveyMode(props, (_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType, state, dispatch);
+  const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
+  await setSurveyMode(props, participantType, state, dispatch);
   await renderSurvey(state, dispatch);
 };
 

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -61,12 +61,13 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.prepareStartChat = prepareStartChat;
 const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
+  var _props$controlProps;
   //Handle reconnect scenario
 
   // Getting prechat Survey Context
   const parseToJson = false;
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
-  const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
+  const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse && !(props !== null && props !== void 0 && (_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hidePreChatSurveyPane);
   if (showPrechat) {
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
@@ -93,13 +94,13 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.setPreChatAndInitiateChat = setPreChatAndInitiateChat;
 const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persistedState) => {
-  var _props$controlProps;
+  var _props$controlProps2;
   let isStartChatSuccessful = false;
   const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
   const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
-  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideErrorUIPane;
+  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
   try {
-    var _newAdapter$activity$, _TelemetryTimers$Widg;
+    var _newAdapter$activity$, _TelemetryTimers$Widg2;
     //Start widget load timer
     _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -140,6 +141,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
       await chatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
     } catch (error) {
+      (0, _utils.checkContactIdError)(error);
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatMethodException,
         ExceptionDetails: {
@@ -174,10 +176,16 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
       });
     }
     if (persistedState) {
+      var _TelemetryTimers$Widg;
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_STATE,
         payload: persistedState
       });
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.WidgetLoadComplete,
+        Description: "Widget load complete. Persisted state retrieved",
+        ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
+      });
       await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, true);
       return;
     }
@@ -191,7 +199,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.WidgetLoadComplete,
       Description: "Widget load complete",
-      ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
+      ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg2 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg2 === void 0 ? void 0 : _TelemetryTimers$Widg2.milliSecondsElapsed
     });
 
     // Set post chat context in state
@@ -201,15 +209,10 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
     // Updating chat session detail for telemetry
     await (0, _updateSessionDataForTelemetry.updateSessionDataForTelemetry)(chatSDK, dispatch);
   } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
-      ExceptionDetails: {
-        Exception: `Widget load Failed: ${ex}`
-      }
-    });
-    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "Start Chat Failed: " + ex);
+    var _TelemetryTimers$Widg4;
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     if (ex.message === _Constants.ChatSDKError.WidgetUseOutsideOperatingHour) {
+      var _TelemetryTimers$Widg3;
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
         payload: true
@@ -218,8 +221,21 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.OutOfOffice
       });
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.WidgetLoadComplete,
+        Description: "Widget load complete. Widget is OOOH.",
+        ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
+      });
       return;
     }
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
+      ExceptionDetails: {
+        Exception: `Widget load Failed: ${ex}`
+      },
+      ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
+    });
+    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "Start Chat Failed: " + ex);
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_FAILING,
       payload: true
@@ -351,7 +367,7 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
   });
   try {
     chatSDK.requestId = requestIdFromCache;
-    conversationDetails = await chatSDK.getConversationDetails();
+    conversationDetails = await (0, _utils.getConversationDetailsCall)(chatSDK);
     if (Object.keys(conversationDetails).length === 0) {
       chatSDK.requestId = currentRequestId;
       return false;

package/lib/cjs/components/livechatwidget/common/updateSessionDataForTelemetry.js

@@ -9,6 +9,7 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
+var _utils = require("../../../common/utils");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
   if (chatSDK) {
@@ -34,7 +35,7 @@ exports.updateSessionDataForTelemetry = updateSessionDataForTelemetry;
 const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
   if (chatSDK) {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const liveWorkItem = await chatSDK.getConversationDetails();
+    const liveWorkItem = await (0, _utils.getConversationDetailsCall)(chatSDK);
     const telemetryData = _TelemetryHelper.TelemetryHelper.addConversationDataToTelemetry(liveWorkItem, _TelemetryManager.TelemetryManager.InternalTelemetryData);
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA,

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -142,6 +142,14 @@ const LiveChatWidgetStateful = props => {
     }
     if (isChatValid === false) {
       if (localState) {
+        // adding the reconnect logic for the case when customer tries to reconnect from a new browser or InPrivate browser
+        if ((0, _reconnectChatHelper.isReconnectEnabled)(props.chatConfig) === true) {
+          await (0, _reconnectChatHelper.handleChatReconnect)(chatSDK, props, dispatch, setAdapter, _startChat.initStartChat, state);
+          // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+          if (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.ReconnectChat) {
+            return;
+          }
+        }
         await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
         return;
       } else {

package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -60,9 +60,13 @@ const ProactiveChatPaneStateful = props => {
         Description: "Proactive chat accepted."
       });
       if (state.appStates.proactiveChatStates.proactiveChatInNewWindow) {
+        var _state$appStates, _state$appStates$proa;
         // TODO: BroadcastService: replace with the sdk broadcast service, when in place
         const startPopoutChatEvent = {
-          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatStartPopoutChat
+          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatStartPopoutChat,
+          payload: {
+            enablePrechat: (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : (_state$appStates$proa = _state$appStates.proactiveChatStates) === null || _state$appStates$proa === void 0 ? void 0 : _state$appStates$proa.proactiveChatEnablePrechat) === true
+          }
         };
         _omnichannelChatComponents.BroadcastService.postMessage(startPopoutChatEvent);
         dispatch({

package/lib/esm/common/Constants.js

@@ -171,6 +171,7 @@ export let ElementType;
 export let ChatSDKError;
 (function (ChatSDKError) {
   ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
+  ChatSDKError["AuthContactIdNotFoundFailure"] = "AuthContactIdNotFoundFailure";
 })(ChatSDKError || (ChatSDKError = {}));
 export let EnvironmentVersion;
 (function (EnvironmentVersion) {

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -58,6 +58,7 @@ export let BroadcastEvent;
   BroadcastEvent["HideChatVisibilityChangeEvent"] = "hideChatVisibilityChangeEvent";
   BroadcastEvent["UpdateSessionDataForTelemetry"] = "UpdateSessionDataForTelemetry";
   BroadcastEvent["UpdateConversationDataForTelemetry"] = "UpdateConversationDataForTelemetry";
+  BroadcastEvent["ContactIdNotFound"] = "ContactIdNotFound";
 })(BroadcastEvent || (BroadcastEvent = {}));
 export let TelemetryEvent;
 (function (TelemetryEvent) {

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -2,9 +2,9 @@ function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key i
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 import { ScenarioType, TelemetryEvent } from "./TelemetryConstants";
-import { newGuid } from "../utils";
-import { TelemetryManager } from "./TelemetryManager";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { TelemetryManager } from "./TelemetryManager";
+import { newGuid } from "../utils";
 export class TelemetryHelper {
   static buildTelemetryEvent(level, input) {
     switch (input.scenarioType) {
@@ -90,6 +90,7 @@ export class TelemetryHelper {
     return TelemetryHelper.populate(level, payload, event => {
       var _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13;
       event.Event = payload.Event;
+      event.Description = payload.Description;
       event.ResourcePath = payload.ResourcePath;
       event.WidgetState = payload.WidgetState;
       event.ChatState = payload.ChatState;

package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryInternalData.js

@@ -1,5 +1,5 @@
 export const defaultInternalTelemetryData = {
-  environmentVersion: "test",
+  environmentVersion: "prod",
   chatWidgetLocaleLCID: "1033",
   channelId: "lcw2.0"
 };

package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -3,10 +3,29 @@ import { AWTLogManager } from "@microsoft/omnichannel-chat-sdk/lib/external/aria
 import { AWTCustomerContentKind, AWTPiiKind, AWTPropertyType } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
 import { Constants, AriaTelemetryConstants, EnvironmentVersion } from "../../Constants";
 import { TelemetryManager } from "../TelemetryManager";
+const AWTDefaultConfiguration = {
+  collectorUri: "https://browser.pipe.aria.microsoft.com/Collector/3.0/",
+  cacheMemorySizeLimitInNumberOfEvents: 10000,
+  disableCookiesUsage: false,
+  canSendStatEvent: eventName => {
+    return true;
+  },
+  // eslint-disable-line @typescript-eslint/no-unused-vars
+  clockSkewRefreshDurationInMins: 0
+};
 export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
   let _logger;
+
+  // AWTLogManager is a global variable. Reset after a logEvent() is required to prevent collisions with other components using AWTLogManager.
+  const resetAriaLogger = function () {
+    let configuration = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : AWTDefaultConfiguration;
+    AWTLogManager.flushAndTeardown();
+    AWTLogManager._isInitialized = false; // eslint-disable-line @typescript-eslint/no-explicit-any
+    AWTLogManager._isDestroyed = false; // eslint-disable-line @typescript-eslint/no-explicit-any
+    _logger = AWTLogManager.initialize(ariaTelemetryKey, configuration);
+  };
   const logger = () => {
-    if (isNullOrUndefined(_logger) && !isNullOrEmptyString(ariaTelemetryKey)) {
+    if (!isNullOrEmptyString(ariaTelemetryKey)) {
       const configuration = {
         disableCookiesUsage: disabledCookieUsage
       };
@@ -26,7 +45,7 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
         }
       }
       try {
-        _logger = AWTLogManager.initialize(ariaTelemetryKey, configuration);
+        resetAriaLogger(configuration);
         if (_logger === undefined) {
           _logger = AWTLogManager.getLogger(ariaTelemetryKey);
         }
@@ -68,6 +87,7 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
           eventProperties.properties[ariaTelemetryApplicationName] = nameProperty;
         }
         logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+        resetAriaLogger();
       } catch (error) {
         console.error("Error in logging telemetry to Aria logger:" + error);
       }

package/lib/esm/common/utils.js

@@ -1,6 +1,7 @@
 var _this = this;
-import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
+import { AriaTelemetryConstants, ChatSDKError, Constants, LocaleConstants } from "./Constants";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "./telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
 import { Md5 } from "md5-typescript";
@@ -353,8 +354,13 @@ export const getConversationDetailsCall = async chatSDK => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
   try {
+    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetConversationDetailsCallStarted,
+      Description: "Conversation details call started"
+    });
     conversationDetails = await chatSDK.getConversationDetails();
   } catch (error) {
+    checkContactIdError(error);
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.GetConversationDetailsCallFailed,
       ExceptionDetails: {
@@ -363,4 +369,17 @@ export const getConversationDetailsCall = async chatSDK => {
     });
   }
   return conversationDetails;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const checkContactIdError = e => {
+  if ((e === null || e === void 0 ? void 0 : e.message) === ChatSDKError.AuthContactIdNotFoundFailure) {
+    const contactIdNotFoundErrorEvent = {
+      eventName: BroadcastEvent.ContactIdNotFound,
+      payload: {
+        error: e
+      }
+    };
+    BroadcastService.postMessage(contactIdNotFoundErrorEvent);
+  }
 };

package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -3,6 +3,7 @@ import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcon
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import DOMPurify from "dompurify";
 const processDisplayName = displayName => {
   // if displayname matches "teamsvisitor:<some alphanumeric string>", we replace it with "Customer"
   const displayNameRegex = ".+:.+";
@@ -58,6 +59,8 @@ const processContent = (transcriptContent, isAgentChat, renderMarkDown) => {
   }
   if (renderMarkDown) {
     transcriptContent = renderMarkDown(transcriptContent);
+  } else {
+    transcriptContent = DOMPurify.sanitize(transcriptContent);
   }
   return transcriptContent;
 };
@@ -154,12 +157,13 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 export const downloadTranscript = async (chatSDK, renderMarkDown, bannerMessageOnError, attachmentMessage, state) => {
   var _state$domainStates, _state$domainStates2, _state$domainStates2$;
   // Need to keep existing request id for scenarios when trnascript is downloaded after endchat
-  const existingRequestId = chatSDK.requestId;
-  chatSDK.chatToken = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.chatToken;
-  chatSDK.requestId = state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.chatToken) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.requestId;
-  let data = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getLiveChatTranscript());
-  // This is used for allowing to start next chat
-  chatSDK.requestId = existingRequestId;
+  const liveChatContext = {
+    chatToken: state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.chatToken,
+    requestId: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.chatToken) === null || _state$domainStates2$ === void 0 ? void 0 : _state$domainStates2$.requestId
+  };
+  let data = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getLiveChatTranscript({
+    liveChatContext
+  }));
   if (typeof data === Constants.String) {
     data = JSON.parse(data);
   }

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,20 +1,20 @@
+import { ConfirmationState, Constants, ConversationEndEntity } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { getConversationDetailsCall, getWidgetEndChatEventName, isNullOrEmptyString } from "../../../common/utils";
+import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
-import { getWidgetEndChatEventName, isNullOrEmptyString } from "../../../common/utils";
-import { getAuthClientFunction, handleAuthentication } from "./authHelper";
-import { initiatePostChat, getPostChatContext } from "./renderSurveyHelpers";
-import { Constants, ConversationEndEntity, ConfirmationState } from "../../../common/Constants";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid) => {
   try {
     var _conversationDetails$, _state$domainStates, _state$domainStates2;
-    const conversationDetails = await getConversationDetails(chatSDK);
+    const conversationDetails = await getConversationDetailsCall(chatSDK);
 
     // Use Case : When post chat is not configured
     if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : (_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === Constants.false) {
@@ -51,7 +51,7 @@ const prepareEndChat = async (props, chatSDK, state, dispatch, setAdapter, setWe
 
     // Initiate post chat render
     if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
-      await initiatePostChat(props, conversationDetails, state, dispatch);
+      await initiatePostChat(props, conversationDetails, state, dispatch, postchatContext);
       return;
     }
   } catch (error) {
@@ -246,25 +246,4 @@ const getEndChatEventName = async (chatSDK, props) => {
   var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps4;
   return getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "");
 };
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getConversationDetails = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
-  try {
-    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.GetConversationDetailsCallStarted,
-      Description: "Conversation details call started"
-    });
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (error) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.GetConversationDetailsCallFailed,
-      ExceptionDetails: {
-        exception: `Get Conversation Details Call Failed : ${error}`
-      }
-    });
-  }
-  return conversationDetails;
-};
-export { prepareEndChat, endChat, getConversationDetails };
+export { prepareEndChat, endChat };

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,19 +1,23 @@
+import { ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { createStore } from "botframework-webchat";
+import { changeLanguageCodeFormatForWebChat, getConversationDetailsCall } from "../../../common/utils";
+import HyperlinkTextOverrideRenderer from "../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import attachmentProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware";
-import { changeLanguageCodeFormatForWebChat } from "../../../common/utils";
 import channelDataMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware";
 import { createActivityMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware";
 import createAttachmentMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import createAttachmentUploadValidatorMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware";
 import { createAvatarMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
+import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
 import createConversationEndMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware";
 import createDataMaskingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware";
 import { createMarkdown } from "./createMarkdown";
 import createMaxMessageSizeValidator from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator";
+import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
+import { createStore } from "botframework-webchat";
 import { createWebChatTelemetry } from "../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { defaultAttachmentProps } from "../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
@@ -24,15 +28,13 @@ import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroll
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
-import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
-import { ConversationEndEntity, ParticipantType } from "../../../common/Constants";
-import { getConversationDetails } from "./endChat";
-import HyperlinkTextOverrideRenderer from "../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer";
+import DOMPurify from "dompurify";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, state, dispatch, chatSDK) => {
   var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain13, _props$webChatContain14, _defaultWebChatContai, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+  // Add a hook to make all links open a new window
+  postDomPurifyActivities();
   const localizedTexts = {
     ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -47,7 +49,7 @@ export const initWebChatComposer = (props, state, dispatch, chatSDK) => {
     var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain5;
     const conversationEndCallback = async () => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      const conversationDetails = await getConversationDetails(chatSDK);
+      const conversationDetails = await getConversationDetailsCall(chatSDK);
       if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.Bot) {
         dispatch({
           type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
@@ -85,9 +87,17 @@ export const initWebChatComposer = (props, state, dispatch, chatSDK) => {
     markdownRenderers.forEach(renderer => {
       text = renderer.render(text);
     });
+    text = DOMPurify.sanitize(text);
     return text;
   };
-
+  function postDomPurifyActivities() {
+    DOMPurify.addHook("afterSanitizeAttributes", function (node) {
+      // set all elements owning target to target=_blank
+      if ("target" in node) {
+        node.setAttribute("target", "_blank");
+      }
+    });
+  }
   // Initialize the remaining Web Chat props
   const webChatProps = {
     ...defaultWebChatContainerStatefulProps.webChatProps,

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -1,7 +1,7 @@
 import "regenerator-runtime/runtime";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { checkContactIdError, isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
 import { handleAuthentication, removeAuthTokenProvider } from "./authHelper";
-import { isNullOrEmptyString, isNullOrUndefined } from "../../../common/utils";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
@@ -69,6 +69,7 @@ const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticat
     }
     return reconnectChatContext;
   } catch (error) {
+    checkContactIdError(error);
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
       ExceptionDetails: {

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -81,10 +81,11 @@ const embedModePostChatWorkflow = async (state, dispatch) => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const initiatePostChat = async (props, conversationDetailsParam, state, dispatch) => {
+const initiatePostChat = async (props, conversationDetailsParam, state, dispatch, postchatContext) => {
   var _conversationDetails;
   conversationDetails = conversationDetailsParam;
-  await setSurveyMode(props, (_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType, state, dispatch);
+  const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
+  await setSurveyMode(props, participantType, state, dispatch);
   await renderSurvey(state, dispatch);
 };
 

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,6 +1,6 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { ChatSDKError, Constants, LiveWorkItemState } from "../../../common/Constants";
-import { createTimer, getStateFromCache, getWidgetCacheIdfromProps, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
+import { checkContactIdError, createTimer, getConversationDetailsCall, getStateFromCache, getWidgetCacheIdfromProps, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { getAuthClientFunction, handleAuthentication } from "./authHelper";
 import { ActivityStreamHandler } from "./ActivityStreamHandler";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -55,12 +55,13 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
+  var _props$controlProps;
   //Handle reconnect scenario
 
   // Getting prechat Survey Context
   const parseToJson = false;
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
-  const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
+  const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse && !(props !== null && props !== void 0 && (_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hidePreChatSurveyPane);
   if (showPrechat) {
     dispatch({
       type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
@@ -86,13 +87,13 @@ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProact
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persistedState) => {
-  var _props$controlProps;
+  var _props$controlProps2;
   let isStartChatSuccessful = false;
   const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
   const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
-  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.hideErrorUIPane;
+  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
   try {
-    var _newAdapter$activity$, _TelemetryTimers$Widg;
+    var _newAdapter$activity$, _TelemetryTimers$Widg2;
     //Start widget load timer
     TelemetryTimers.WidgetLoadTimer = createTimer();
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
@@ -133,6 +134,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
       await chatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
     } catch (error) {
+      checkContactIdError(error);
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.StartChatMethodException,
         ExceptionDetails: {
@@ -167,10 +169,16 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
       });
     }
     if (persistedState) {
+      var _TelemetryTimers$Widg;
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_STATE,
         payload: persistedState
       });
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.WidgetLoadComplete,
+        Description: "Widget load complete. Persisted state retrieved",
+        ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
+      });
       await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
       return;
     }
@@ -184,7 +192,7 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.WidgetLoadComplete,
       Description: "Widget load complete",
-      ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
+      ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg2 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg2 === void 0 ? void 0 : _TelemetryTimers$Widg2.milliSecondsElapsed
     });
 
     // Set post chat context in state
@@ -194,15 +202,10 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
     // Updating chat session detail for telemetry
     await updateSessionDataForTelemetry(chatSDK, dispatch);
   } catch (ex) {
-    TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.WidgetLoadFailed,
-      ExceptionDetails: {
-        Exception: `Widget load Failed: ${ex}`
-      }
-    });
-    NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
+    var _TelemetryTimers$Widg4;
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
+      var _TelemetryTimers$Widg3;
       dispatch({
         type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
         payload: true
@@ -211,8 +214,21 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persi
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.OutOfOffice
       });
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.WidgetLoadComplete,
+        Description: "Widget load complete. Widget is OOOH.",
+        ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
+      });
       return;
     }
+    TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.WidgetLoadFailed,
+      ExceptionDetails: {
+        Exception: `Widget load Failed: ${ex}`
+      },
+      ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
+    });
+    NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
     dispatch({
       type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
       payload: true
@@ -343,7 +359,7 @@ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
   });
   try {
     chatSDK.requestId = requestIdFromCache;
-    conversationDetails = await chatSDK.getConversationDetails();
+    conversationDetails = await getConversationDetailsCall(chatSDK);
     if (Object.keys(conversationDetails).length === 0) {
       chatSDK.requestId = currentRequestId;
       return false;

package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js

@@ -3,6 +3,7 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
+import { getConversationDetailsCall } from "../../../common/utils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
@@ -28,7 +29,7 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
 const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
   if (chatSDK) {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const liveWorkItem = await chatSDK.getConversationDetails();
+    const liveWorkItem = await getConversationDetailsCall(chatSDK);
     const telemetryData = TelemetryHelper.addConversationDataToTelemetry(liveWorkItem, TelemetryManager.InternalTelemetryData);
     dispatch({
       type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -134,6 +134,14 @@ export const LiveChatWidgetStateful = props => {
     }
     if (isChatValid === false) {
       if (localState) {
+        // adding the reconnect logic for the case when customer tries to reconnect from a new browser or InPrivate browser
+        if (isReconnectEnabled(props.chatConfig) === true) {
+          await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+          // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+          if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
+            return;
+          }
+        }
         await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
         return;
       } else {

package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -53,9 +53,13 @@ export const ProactiveChatPaneStateful = props => {
         Description: "Proactive chat accepted."
       });
       if (state.appStates.proactiveChatStates.proactiveChatInNewWindow) {
+        var _state$appStates, _state$appStates$proa;
         // TODO: BroadcastService: replace with the sdk broadcast service, when in place
         const startPopoutChatEvent = {
-          eventName: BroadcastEvent.ProactiveChatStartPopoutChat
+          eventName: BroadcastEvent.ProactiveChatStartPopoutChat,
+          payload: {
+            enablePrechat: (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : (_state$appStates$proa = _state$appStates.proactiveChatStates) === null || _state$appStates$proa === void 0 ? void 0 : _state$appStates$proa.proactiveChatEnablePrechat) === true
+          }
         };
         BroadcastService.postMessage(startPopoutChatEvent);
         dispatch({

package/lib/types/common/Constants.d.ts

@@ -155,7 +155,8 @@ export declare enum ElementType {
     CallingContainerSDK = "CallingContainerSDK"
 }
 export declare enum ChatSDKError {
-    WidgetUseOutsideOperatingHour = "WidgetUseOutsideOperatingHour"
+    WidgetUseOutsideOperatingHour = "WidgetUseOutsideOperatingHour",
+    AuthContactIdNotFoundFailure = "AuthContactIdNotFoundFailure"
 }
 export declare enum EnvironmentVersion {
     prod = "prod",

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -51,7 +51,8 @@ export declare enum BroadcastEvent {
     InitiateStartChatInPopoutMode = "InitiateStartChatInPopoutMode",
     HideChatVisibilityChangeEvent = "hideChatVisibilityChangeEvent",
     UpdateSessionDataForTelemetry = "UpdateSessionDataForTelemetry",
-    UpdateConversationDataForTelemetry = "UpdateConversationDataForTelemetry"
+    UpdateConversationDataForTelemetry = "UpdateConversationDataForTelemetry",
+    ContactIdNotFound = "ContactIdNotFound"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -1,11 +1,11 @@
-import { LogLevel, TelemetryEvent, TelemetryInput } from "./TelemetryConstants";
 import { BaseContract, TelemetryContract } from "./definitions/Contracts";
 import { TelemetryData } from "./definitions/Payload";
+import { LogLevel, TelemetryEvent, TelemetryInput } from "./TelemetryConstants";
 import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
-import LiveChatContext from "@microsoft/omnichannel-chat-sdk/lib/core/LiveChatContext";
-import LiveWorkItemDetails from "@microsoft/omnichannel-chat-sdk/lib/core/LiveWorkItemDetails";
 import { IInternalTelemetryData } from "./interfaces/IInternalTelemetryData";
 import { ITelemetryConfig } from "./interfaces/ITelemetryConfig";
+import LiveChatContext from "@microsoft/omnichannel-chat-sdk/lib/core/LiveChatContext";
+import LiveWorkItemDetails from "@microsoft/omnichannel-chat-sdk/lib/core/LiveWorkItemDetails";
 export interface TelemetryEventWrapper {
     Event: TelemetryEvent;
     Description?: string;

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -22,6 +22,7 @@ export interface LoadTelemetryData extends BaseTelemetryData {
     OCChatSDKVersion?: string;
     OCChatWidgetVersion?: string;
     OCChatComponentsVersion?: string;
+    Description?: string;
 }
 export interface MessageProcessingErrorData extends BaseTelemetryData {
     Event: string;

package/lib/types/common/utils.d.ts

@@ -31,3 +31,4 @@ export declare const getBroadcastChannelName: (widgetId: string, widgetInstanceI
 export declare const getWidgetCacheIdfromProps: (props: any, popoutChat?: boolean) => string;
 export declare const debounceLeading: (fn: any, ms?: number) => (...args: any[]) => void;
 export declare const getConversationDetailsCall: (chatSDK: any) => Promise<any>;
+export declare const checkContactIdError: (e: any) => void;

package/lib/types/components/livechatwidget/common/endChat.d.ts

@@ -1,8 +1,7 @@
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 declare const prepareEndChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, setWebChatStyles: any, adapter: any, uwid: string) => Promise<void>;
 declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, setWebChatStyles: any, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined, postMessageToOtherTab?: boolean | undefined, uwid?: string) => Promise<void>;
-declare const getConversationDetails: (chatSDK: any) => Promise<any>;
-export { prepareEndChat, endChat, getConversationDetails };
+export { prepareEndChat, endChat };

package/lib/types/components/livechatwidget/common/renderSurveyHelpers.d.ts

@@ -2,7 +2,7 @@ import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-declare const initiatePostChat: (props: ILiveChatWidgetProps, conversationDetailsParam: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;
+declare const initiatePostChat: (props: ILiveChatWidgetProps, conversationDetailsParam: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, postchatContext: any) => Promise<void>;
 declare const isPostChatEnabled: (props: ILiveChatWidgetProps, state: ILiveChatWidgetContext) => boolean;
 declare const getPostChatContext: (chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;
 declare const setWidgetStateToInactive: (dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<void>;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.0.4-main.d4abfe6",
+  "version": "1.0.5-main.09afcbb",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -74,9 +74,8 @@
     "webpack-cli": "^4.9.2"
   },
   "dependencies": {
-    "@fluentui/react": "^8.49.1",
-    "@microsoft/omnichannel-chat-components": "1.0.1",
-    "@microsoft/omnichannel-chat-sdk": "1.3.0",
+    "@microsoft/omnichannel-chat-components": "^1.0.1",
+    "@microsoft/omnichannel-chat-sdk": "1.4.2",
     "abort-controller-es5": "^2.0.1",
     "dompurify": "^2.3.4",
     "markdown-it": "^12.3.2",