@microsoft/omnichannel-chat-widget 1.0.3-main.527f8c3 → 1.0.3-main.c925679

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -13,21 +13,31 @@ var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _PostChatSurveyMode = require("./enums/PostChatSurveyMode");
 var _CustomerVoiceEvents = require("./enums/CustomerVoiceEvents");
+var _Constants = require("../../common/Constants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact) {
+  let showMultiLingual = arguments.length > 4 && arguments[4] !== undefined ? arguments[4] : false;
+  const surveyLink = `${surveyInviteLink}
+            &embed=${isEmbed.toString()}
+            &compact=${compact.toString() ?? "true"}
+            &lang=${locale ?? "en-us"}
+            &showmultilingual=${showMultiLingual.toString() ?? "false"}`;
+  return surveyLink;
+};
 const PostChatSurveyPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _props$styleProps, _props$controlProps;
+  var _props$styleProps, _state$appStates, _state$appStates2, _props$controlProps;
   const [state] = (0, _useChatContextStore.default)();
-  const postChatSurveyMode = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveymode;
   const generalStyleProps = Object.assign({}, _defaultgeneralPostChatSurveyPaneStyleProps.defaultGeneralPostChatSurveyPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps, {
     display: state.appStates.isMinimized ? "none" : ""
   });
   let surveyInviteLink = "";
-  if (state.appStates.shouldUseBotSurvey && state.domainStates.postChatContext.botSurveyInviteLink) {
-    surveyInviteLink = state.domainStates.postChatContext.botSurveyInviteLink + "&embed=" + (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed).toString() + "&compact=" + (props.isCustomerVoiceSurveyCompact ?? true).toString() + "&lang=" + (state.domainStates.postChatContext.formsProLocale ?? "en") + "&showmultilingual=false";
+  const surveyMode = (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.selectedSurveyMode) === _PostChatSurveyMode.PostChatSurveyMode.Embed;
+  if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === _Constants.ConversationEndEntity.Bot && state.domainStates.postChatContext.botSurveyInviteLink) {
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
   } else {
-    surveyInviteLink = state.domainStates.postChatContext.surveyInviteLink + "&embed=" + (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed).toString() + "&compact=" + (props.isCustomerVoiceSurveyCompact ?? true).toString() + "&lang=" + (state.domainStates.postChatContext.formsProLocale ?? "en") + "&showmultilingual=false";
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
   }
   const styleProps = {
     ...props.styleProps,

package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -7,8 +7,8 @@ exports.default = exports.PreChatSurveyPaneStateful = void 0;
 var _Constants = require("../../common/Constants");
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
-var _markdownIt = _interopRequireDefault(require("markdown-it"));
 var _utils = require("../../common/utils");
+var _markdownIt = _interopRequireDefault(require("markdown-it"));
 var _ConversationState = require("../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -75,12 +75,13 @@ const PreChatSurveyPaneStateful = props => {
         payload: _ConversationState.ConversationState.Loading
       });
       try {
-        var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _persistedState$domai, _persistedState$appSt;
-        const persistedState = (0, _utils.getStateFromCache)(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "", state.domainStates.widgetInstanceId ?? "");
+        var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _persistedState$domai, _persistedState$appSt, _state$appStates;
+        const widgetInstanceId = (0, _utils.getWidgetCacheId)(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "", state.domainStates.widgetInstanceId ?? "");
+        const persistedState = (0, _utils.getStateFromCache)(widgetInstanceId);
         let optionalParams = {};
 
         //Connect to Active chats and chat is not popout
-        if (persistedState && !(0, _utils.isUndefinedOrEmpty)(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : _persistedState$domai.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === _ConversationState.ConversationState.Active && state.appStates.hideStartChatButton === false) {
+        if (persistedState && !(0, _utils.isUndefinedOrEmpty)(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : _persistedState$domai.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === _ConversationState.ConversationState.Active && (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.hideStartChatButton) === false) {
           var _persistedState$domai2;
           optionalParams = {
             liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext

package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -40,7 +40,10 @@ const ReconnectChatPaneStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
         payload: undefined
       });
-      chatSDK.requestId = state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.initialChatSdkRequestId;
+      if (state !== null && state !== void 0 && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.initialChatSdkRequestId) {
+        var _state$domainStates2;
+        chatSDK.requestId = state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.initialChatSdkRequestId;
+      }
       const parseToJson = false;
       const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
       if (preChatSurveyResponse) {

package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js

@@ -16,6 +16,7 @@ const defaultWebChatContainerStatefulProps = {
   containerStyles: _defaultWebChatStatefulContainerStyles.defaultWebChatStatefulContainerStyles,
   disableNewLineMarkdownSupport: false,
   disableMarkdownMessageFormatting: false,
+  hyperlinkTextOverride: false,
   directLine: new _mockadapter.default(),
   adaptiveCardStyles: _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles
 };

package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -4,6 +4,7 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.MockChatSDK = void 0;
+var _Constants = require("../../../common/Constants");
 var _mockadapter = _interopRequireDefault(require("./mockadapter"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
@@ -11,6 +12,7 @@ function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typ
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 class MockChatSDK {
   constructor() {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     _defineProperty(this, "sleep", ms => new Promise(r => setTimeout(r, ms)));
     _defineProperty(this, "isMockModeOn", true);
   }
@@ -33,7 +35,10 @@ class MockChatSDK {
   }
   getConversationDetails() {
     return {
-      State: "Active"
+      State: "Active",
+      conversationId: "",
+      canRenderPostChat: "",
+      participantType: _Constants.ParticipantType.User
     };
   }
   getCurrentLiveChatContext() {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js

@@ -9,4 +9,5 @@ function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typ
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 class WebChatStoreLoader {}
 exports.WebChatStoreLoader = WebChatStoreLoader;
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 _defineProperty(WebChatStoreLoader, "store", void 0);

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer.js

@@ -0,0 +1,62 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _dompurify = _interopRequireDefault(require("dompurify"));
+var _Constants = require("../../../../common/Constants");
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+class HyperlinkTextOverrideRenderer {
+  constructor(hyperlinkTextOverride) {
+    _defineProperty(this, "hyperlinkTextOverride", void 0);
+    this.hyperlinkTextOverride = hyperlinkTextOverride;
+  }
+  convertTextToHtmlNode(text) {
+    const htmlNode = document.createElement(_Constants.HtmlAttributeNames.div);
+    try {
+      text = _dompurify.default.sanitize(text); // eslint-disable-line @typescript-eslint/no-explicit-any
+      htmlNode.innerHTML = text;
+    } catch {
+      return htmlNode;
+    }
+    return htmlNode;
+  }
+  processANode(htmlNode) {
+    // eslint-disable-line @typescript-eslint/no-explicit-any
+    const aTags = htmlNode.getElementsByTagName(_Constants.HtmlAttributeNames.aTagName);
+    for (let index = 0; index < aTags.length; index++) {
+      const aNode = aTags[index];
+      if (!aNode || !aNode.tagName || aNode.tagName.toLowerCase() !== _Constants.HtmlAttributeNames.aTagName || !aNode.href) continue;
+      if (aNode.href !== aNode.text.trim()) {
+        aNode.text = aNode.href;
+      }
+    }
+  }
+  applicable(text) {
+    if (!this.hyperlinkTextOverride) {
+      return false;
+    }
+    try {
+      const htmlNode = this.convertTextToHtmlNode(text);
+      const aNodes = htmlNode.getElementsByTagName(_Constants.HtmlAttributeNames.aTagName);
+      return !!aNodes && aNodes.length && aNodes.length > 0;
+    } catch {
+      return false;
+    }
+  }
+  render(text) {
+    if (!this.applicable(text)) {
+      return text;
+    }
+    const htmlNode = this.convertTextToHtmlNode(text);
+    this.processANode(htmlNode);
+    text = htmlNode.innerHTML;
+    return text;
+  }
+}
+var _default = HyperlinkTextOverrideRenderer;
+exports.default = _default;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -23,13 +23,15 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
   return next => action => {
     var _action$payload;
     if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
+      var _activity$from2, _activity$channelData7, _activity$channelData8;
       const activity = action.payload.activity;
-      if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
-        // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
-          conversationEndCallback();
+      if (activity.channelId === "ACS_CHANNEL") {
+        var _activity$from;
+        if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot) {
+          var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
+          if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
+            conversationEndCallback();
+          }
         }
       } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === _MessageType.MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
         var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js

@@ -28,22 +28,25 @@ const applyDataMasking = (action, regexCollection) => {
     });
     return action;
   }
-  let isRuleMatched = false;
   for (const ruleId of Object.keys(regexCollection)) {
     const item = regexCollection[ruleId];
     if (item) {
+      let ruleInfiniteException = false;
+      let ruleApplied = false;
       try {
         const regex = new RegExp(item, "gi");
         let match;
         // eslint-disable-next-line no-cond-assign
         while (match = regex.exec(text)) {
           const replaceStr = match[0].replace(/./gi, maskedChar);
-          text = text.replace(match[0], replaceStr);
-          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-            Event: _TelemetryConstants.TelemetryEvent.DataMaskingRuleApplied,
-            Description: `Data Masking Rule Id: ${ruleId} applied.`
-          });
-          isRuleMatched = true;
+          const modifiedText = text.replace(match[0], replaceStr);
+          if (modifiedText == text) {
+            ruleInfiniteException = true;
+            console.warn(`The data masking rule ${item} is ignored because it matches empty strings. Please modify this rule.`);
+            break;
+          }
+          ruleApplied = true;
+          text = modifiedText;
         }
       } catch (err) {
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
@@ -54,11 +57,21 @@ const applyDataMasking = (action, regexCollection) => {
           }
         });
       }
-    }
-
-    // Exit if rule matched
-    if (isRuleMatched === true) {
-      break;
+      if (ruleApplied) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.DataMaskingRuleApplied,
+          Description: `Data Masking Rule Id: ${ruleId} applied.`
+        });
+      }
+      if (ruleInfiniteException) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.DataMaskingRuleApplyFailed,
+          ExceptionDetails: {
+            RuleId: ruleId,
+            Exception: "The data masking rule matches empty strings."
+          }
+        });
+      }
     }
   }
   action.payload.text = text;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -7,12 +7,15 @@ exports.createWebChatTelemetry = createWebChatTelemetry;
 var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
 function createWebChatTelemetry() {
+  let isInitEventLogged = false;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const handleTelemetry = event => {
     const {
-      level
+      level,
+      name
     } = event;
     const loglevel = level ? level.toUpperCase() : "";
+    if ((name === null || name === void 0 ? void 0 : name.toLowerCase()) === "init" && isInitEventLogged) return;
     switch (loglevel) {
       case _TelemetryConstants.LogLevel.DEBUG:
         _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.DEBUG, event);
@@ -28,6 +31,9 @@ function createWebChatTelemetry() {
         _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.INFO, event);
         break;
     }
+    if ((name === null || name === void 0 ? void 0 : name.toLowerCase()) === "init") {
+      isInitEventLogged = true;
+    }
   };
   return handleTelemetry;
 }

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -48,4 +48,6 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 38] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 39] = "SET_SHOULD_USE_BOT_SURVEY";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 40] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 41] = "SET_SURVEY_MODE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 42] = "SET_CONFIRMATION_STATE";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -10,12 +10,14 @@ var _utils = require("../../common/utils");
 var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
 var _Constants = require("../../common/Constants");
 const getLiveChatWidgetContextInitialState = props => {
-  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$controlProps2, _props$webChatContain;
-  const widgetCacheId = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
-  const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.cacheTtlInMins) ?? _Constants.Constants.CacheTtlInMinutes;
-  const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins).getData(widgetCacheId, "localStorage");
+  var _props$controlProps, _props$webChatContain;
+  const widgetCacheId = (0, _utils.getWidgetCacheIdfromProps)(props);
+  const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.cacheTtlInMins) ?? _Constants.Constants.CacheTtlInMinutes;
+  const storageType = (props === null || props === void 0 ? void 0 : props.useSessionStorage) === true ? _Constants.StorageType.sessionStorage : _Constants.StorageType.localStorage;
+  const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins, storageType).getData(widgetCacheId);
   if (!(0, _utils.isNullOrUndefined)(initialState)) {
-    return JSON.parse(initialState);
+    const initialStateFromCache = JSON.parse(initialState);
+    return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {
     domainStates: {
@@ -32,13 +34,16 @@ const getLiveChatWidgetContextInitialState = props => {
       customContext: undefined,
       widgetSize: undefined,
       widgetInstanceId: "",
-      initialChatSdkRequestId: ""
+      initialChatSdkRequestId: "",
+      transcriptRequestId: "",
+      confirmationPaneConfirmedOptionClicked: false,
+      confirmationState: _Constants.ConfirmationState.NotSet
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
-      isMinimized: false,
+      isMinimized: undefined,
       previousElementIdOnFocusBeforeModalOpen: null,
-      isStartChatFailing: false,
+      startChatFailed: false,
       outsideOperatingHours: false,
       preChatResponseEmail: "",
       isAudioMuted: null,
@@ -52,11 +57,9 @@ const getLiveChatWidgetContextInitialState = props => {
       },
       e2vvEnabled: false,
       unreadMessageCount: 0,
-      conversationEndedByAgentEventReceived: false,
-      conversationEndedBy: undefined,
-      postChatWorkflowInProgress: false,
-      shouldUseBotSurvey: false,
-      chatDisconnectEventReceived: false
+      conversationEndedBy: _Constants.ConversationEndEntity.NotSet,
+      chatDisconnectEventReceived: false,
+      selectedSurveyMode: null
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/cjs/contexts/createReducer.js

@@ -64,7 +64,7 @@ const createReducer = () => {
           ...state,
           appStates: {
             ...state.appStates,
-            isStartChatFailing: action.payload
+            startChatFailed: action.payload
           }
         };
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS:
@@ -264,14 +264,6 @@ const createReducer = () => {
         return {
           ...action.payload
         };
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED:
-        return {
-          ...state,
-          appStates: {
-            ...state.appStates,
-            conversationEndedByAgentEventReceived: action.payload
-          }
-        };
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY:
         return {
           ...state,
@@ -307,15 +299,6 @@ const createReducer = () => {
             liveChatConfig: action.payload
           }
         };
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS:
-        return {
-          ...state,
-          appStates: {
-            ...state.appStates,
-            // eslint-disable-next-line @typescript-eslint/no-explicit-any
-            postChatWorkflowInProgress: action.payload
-          }
-        };
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID:
         return {
           ...state,
@@ -324,21 +307,28 @@ const createReducer = () => {
             initialChatSdkRequestId: action.payload
           }
         };
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY:
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED:
         return {
           ...state,
           appStates: {
             ...state.appStates,
-            // eslint-disable-next-line @typescript-eslint/no-explicit-any
-            shouldUseBotSurvey: action.payload
+            chatDisconnectEventReceived: action.payload
           }
         };
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED:
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SURVEY_MODE:
         return {
           ...state,
           appStates: {
             ...state.appStates,
-            chatDisconnectEventReceived: action.payload
+            selectedSurveyMode: action.payload
+          }
+        };
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONFIRMATION_STATE:
+        return {
+          ...state,
+          domainStates: {
+            ...state.domainStates,
+            confirmationState: action.payload
           }
         };
       default:

package/lib/cjs/controller/componentController.js

@@ -6,7 +6,8 @@ Object.defineProperty(exports, "__esModule", {
 exports.shouldShowWebChatContainer = exports.shouldShowReconnectChatPane = exports.shouldShowProactiveChatPane = exports.shouldShowPreChatSurveyPane = exports.shouldShowPostChatSurveyPane = exports.shouldShowPostChatLoadingPane = exports.shouldShowOutOfOfficeHoursPane = exports.shouldShowLoadingPane = exports.shouldShowHeader = exports.shouldShowFooter = exports.shouldShowEmailTranscriptPane = exports.shouldShowConfirmationPane = exports.shouldShowChatButton = exports.shouldShowCallingContainer = void 0;
 var _ConversationState = require("../contexts/common/ConversationState");
 const shouldShowChatButton = state => {
-  return (state.appStates.isMinimized || state.appStates.conversationState === _ConversationState.ConversationState.Closed) && state.appStates.hideStartChatButton === false; // Do not show chat button in case of popout
+  var _state$appStates;
+  return (state.appStates.isMinimized || state.appStates.conversationState === _ConversationState.ConversationState.Closed) && (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.hideStartChatButton) === false; // Do not show chat button in case of popout
 };
 exports.shouldShowChatButton = shouldShowChatButton;
 const shouldShowProactiveChatPane = state => {

package/lib/cjs/index.js

@@ -9,6 +9,12 @@ Object.defineProperty(exports, "BroadcastService", {
     return _omnichannelChatComponents.BroadcastService;
   }
 });
+Object.defineProperty(exports, "ConversationState", {
+  enumerable: true,
+  get: function () {
+    return _ConversationState.ConversationState;
+  }
+});
 Object.defineProperty(exports, "LiveChatWidget", {
   enumerable: true,
   get: function () {
@@ -27,6 +33,18 @@ Object.defineProperty(exports, "encodeComponentString", {
     return _omnichannelChatComponents.encodeComponentString;
   }
 });
+Object.defineProperty(exports, "getWidgetCacheId", {
+  enumerable: true,
+  get: function () {
+    return _utils.getWidgetCacheId;
+  }
+});
+Object.defineProperty(exports, "getWidgetEndChatEventName", {
+  enumerable: true,
+  get: function () {
+    return _utils.getWidgetEndChatEventName;
+  }
+});
 Object.defineProperty(exports, "useChatContextStore", {
   enumerable: true,
   get: function () {
@@ -42,5 +60,7 @@ Object.defineProperty(exports, "useChatSDKStore", {
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _useChatContextStore = _interopRequireDefault(require("./hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("./hooks/useChatSDKStore"));
+var _utils = require("./common/utils");
+var _ConversationState = require("./contexts/common/ConversationState");
 var _LiveChatWidget = _interopRequireDefault(require("./components/livechatwidget/LiveChatWidget"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }