@microsoft/omnichannel-chat-widget 1.0.3-main.527b216 → 1.0.3-main.c925679

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -26,11 +26,13 @@ import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontr
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
 import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
 import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
+import { ConversationEndEntity, ParticipantType } from "../../../common/Constants";
+import { getConversationDetails } from "./endChat";
 import HyperlinkTextOverrideRenderer from "../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const initWebChatComposer = (props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai2, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai3, _props$webChatContain23, _props$webChatContain24;
+export const initWebChatComposer = (props, state, dispatch, chatSDK) => {
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain13, _props$webChatContain14, _defaultWebChatContai, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
   const localizedTexts = {
     ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -42,21 +44,21 @@ export const initWebChatComposer = (props, chatSDK, setAdapter, state, dispatch,
   // Initialize Web Chat's redux store
   let webChatStore = WebChatStoreLoader.store;
   if (!webChatStore) {
-    var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain7;
+    var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain5;
     const conversationEndCallback = async () => {
-      var _props$webChatContain5, _props$webChatContain6;
-      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : (_props$webChatContain6 = _props$webChatContain5.renderingMiddlewareProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.hideSendboxOnConversationEnd) !== false) {
-        setWebChatStyles(styles => {
-          return {
-            ...styles,
-            hideSendBox: true
-          };
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const conversationDetails = await getConversationDetails(chatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === ParticipantType.Bot) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+          payload: ConversationEndEntity.Bot
+        });
+      } else {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+          payload: ConversationEndEntity.Agent
         });
       }
-      dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED,
-        payload: true
-      });
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ConversationEndedThreadEventReceived,
         Description: "Conversation end by agent side or by timeout event received."
@@ -66,16 +68,16 @@ export const initWebChatComposer = (props, chatSDK, setAdapter, state, dispatch,
     //initial state
     preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
+    ...(((_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
   }
   const hyperlinkTextOverrideRenderer = new HyperlinkTextOverrideRenderer(hyperlinkTextOverride);
   const markdownRenderers = [hyperlinkTextOverrideRenderer];
   const renderMarkdown = text => {
-    var _props$webChatContain8, _props$webChatContain9;
-    if ((_props$webChatContain8 = props.webChatContainerProps) !== null && _props$webChatContain8 !== void 0 && (_props$webChatContain9 = _props$webChatContain8.webChatProps) !== null && _props$webChatContain9 !== void 0 && _props$webChatContain9.renderMarkdown) {
-      var _props$webChatContain10;
-      text = (_props$webChatContain10 = props.webChatContainerProps) === null || _props$webChatContain10 === void 0 ? void 0 : _props$webChatContain10.webChatProps.renderMarkdown(text);
+    var _props$webChatContain6, _props$webChatContain7;
+    if ((_props$webChatContain6 = props.webChatContainerProps) !== null && _props$webChatContain6 !== void 0 && (_props$webChatContain7 = _props$webChatContain6.webChatProps) !== null && _props$webChatContain7 !== void 0 && _props$webChatContain7.renderMarkdown) {
+      var _props$webChatContain8;
+      text = (_props$webChatContain8 = props.webChatContainerProps) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.webChatProps.renderMarkdown(text);
     } else {
       const render = disableNewLineMarkdownSupport ? markdown.renderInline.bind(markdown) : markdown.render.bind(markdown);
       text = render(text);
@@ -92,17 +94,17 @@ export const initWebChatComposer = (props, chatSDK, setAdapter, state, dispatch,
     dir: state.domainStates.globalDir,
     locale: changeLanguageCodeFormatForWebChat(getLocaleStringFromId((_state$domainStates$l4 = state.domainStates.liveChatConfig) === null || _state$domainStates$l4 === void 0 ? void 0 : (_state$domainStates$l5 = _state$domainStates$l4.ChatWidgetLanguage) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.msdyn_localeid)),
     store: webChatStore,
-    activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : createActivityMiddleware((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
-    attachmentMiddleware: (_props$webChatContain13 = props.webChatContainerProps) !== null && _props$webChatContain13 !== void 0 && (_props$webChatContain14 = _props$webChatContain13.renderingMiddlewareProps) !== null && _props$webChatContain14 !== void 0 && _props$webChatContain14.disableAttachmentMiddleware ? undefined : createAttachmentMiddleware(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? defaultAttachmentProps.enableInlinePlaying),
-    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : (_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.activityStatusMiddleware,
+    activityMiddleware: (_props$webChatContain9 = props.webChatContainerProps) !== null && _props$webChatContain9 !== void 0 && (_props$webChatContain10 = _props$webChatContain9.renderingMiddlewareProps) !== null && _props$webChatContain10 !== void 0 && _props$webChatContain10.disableActivityMiddleware ? undefined : createActivityMiddleware((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
+    attachmentMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableAttachmentMiddleware ? undefined : createAttachmentMiddleware(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? defaultAttachmentProps.enableInlinePlaying),
+    activityStatusMiddleware: (_props$webChatContain13 = props.webChatContainerProps) !== null && _props$webChatContain13 !== void 0 && (_props$webChatContain14 = _props$webChatContain13.renderingMiddlewareProps) !== null && _props$webChatContain14 !== void 0 && _props$webChatContain14.disableActivityStatusMiddleware ? undefined : (_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.activityStatusMiddleware,
     renderMarkdown,
-    avatarMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableAvatarMiddleware ? undefined : createAvatarMiddleware((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
-    groupActivitiesMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
-    typingIndicatorMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    avatarMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableAvatarMiddleware ? undefined : createAvatarMiddleware((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
+    groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
+    typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
     onTelemetry: createWebChatTelemetry(),
-    cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain23 = props.webChatContainerProps) === null || _props$webChatContain23 === void 0 ? void 0 : _props$webChatContain23.botMagicCode) || undefined),
+    cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
     sendTypingIndicator: true,
-    ...((_props$webChatContain24 = props.webChatContainerProps) === null || _props$webChatContain24 === void 0 ? void 0 : _props$webChatContain24.webChatProps)
+    ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;
 };

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -17,18 +17,17 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
 
   // Get chat reconnect context
   const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+
+  //Redirect if enabled
+  if (reconnectChatContext !== null && reconnectChatContext !== void 0 && reconnectChatContext.redirectURL) {
+    var _props$reconnectChatP;
+    redirectPage(reconnectChatContext.redirectURL, (_props$reconnectChatP = props.reconnectChatPaneProps) === null || _props$reconnectChatP === void 0 ? void 0 : _props$reconnectChatP.redirectInSameWindow);
+    return;
+  }
   if (hasReconnectId(reconnectChatContext)) {
     var _props$reconnectChatP2, _props$reconnectChatP3;
-    //Redirect if enabled
-    if (reconnectChatContext.redirectURL && !isNullOrEmptyString(reconnectChatContext.redirectURL)) {
-      var _props$reconnectChatP;
-      redirectPage(reconnectChatContext.redirectURL, (_props$reconnectChatP = props.reconnectChatPaneProps) === null || _props$reconnectChatP === void 0 ? void 0 : _props$reconnectChatP.redirectInSameWindow);
-      return;
-    }
-
     //if reconnect id is provided in props, don't show reconnect pane
     if ((_props$reconnectChatP2 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP2 !== void 0 && _props$reconnectChatP2.reconnectId && !isNullOrEmptyString((_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId)) {
-      const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
       await setReconnectIdAndStartChat(isAuthenticatedChat, chatSDK, props, dispatch, setAdapter, reconnectChatContext.reconnectId ?? "", initStartChat);
       return;
     }
@@ -51,6 +50,10 @@ const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initSta
 const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat) => {
   try {
     var _props$reconnectChatP4;
+    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetChatReconnectContextSDKCallStarted,
+      Description: "Reconnect context SDK call started"
+    });
     const chatReconnectOptionalParams = {
       reconnectId: (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId
     };

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -0,0 +1,130 @@
+import { Constants, ParticipantType } from "../../../common/Constants";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { addDelayInMs } from "../../../common/utils";
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+let conversationDetails = undefined;
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+let postChatSurveyMode = undefined;
+const getBotSurveyMode = (props, state) => {
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
+  return ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveybotsurveymode);
+};
+const getUserSurveyMode = (props, state) => {
+  var _props$chatConfig2, _props$chatConfig2$Li, _props$chatConfig3, _props$chatConfig3$Li;
+  if (!((_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_postconversationsurveymode)) {
+    var _state$domainStates, _state$domainStates$l3, _state$domainStates$l4;
+    return (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l3 = _state$domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode) ?? PostChatSurveyMode.Embed;
+  }
+  return (_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode;
+};
+
+// Set Survey mode based on conversation ended by entity
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setSurveyMode = async (props, participantType, state, dispatch) => {
+  if (participantType === ParticipantType.User) {
+    postChatSurveyMode = getUserSurveyMode(props, state);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_SURVEY_MODE,
+      payload: postChatSurveyMode
+    });
+    return;
+  }
+  if (participantType === ParticipantType.Bot) {
+    postChatSurveyMode = getBotSurveyMode(props, state);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_SURVEY_MODE,
+      payload: postChatSurveyMode
+    });
+    return;
+  }
+};
+const renderSurvey = async (state, dispatch) => {
+  if (postChatSurveyMode === PostChatSurveyMode.Link) {
+    setWidgetStateToInactive(dispatch);
+    return;
+  }
+  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(state, dispatch);
+  }
+};
+
+// Function for embed mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const embedModePostChatWorkflow = async (state, dispatch) => {
+  var _state$domainStates2;
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
+  });
+  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.PostchatLoading
+    });
+    await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Postchat
+    });
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const initiatePostChat = async (props, conversationDetailsParam, state, dispatch) => {
+  var _conversationDetails;
+  conversationDetails = conversationDetailsParam;
+  await setSurveyMode(props, (_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType, state, dispatch);
+  await renderSurvey(state, dispatch);
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const isPostChatEnabled = (props, state) => {
+  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l5, _state$domainStates$l6;
+  const isPostChatEnabled = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveyenable);
+  return isPostChatEnabled === Constants.true;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const getPostChatContext = async (chatSDK, state, dispatch) => {
+  try {
+    var _state$domainStates3;
+    if ((state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext) === undefined) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
+  } catch (error) {
+    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.PostChatContextCallFailed,
+      Description: "Failed to get post chat context."
+    });
+  }
+};
+
+// Function for link mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setWidgetStateToInactive = async dispatch => {
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.InActive
+  });
+};
+export { initiatePostChat, setWidgetStateToInactive, getPostChatContext, isPostChatEnabled as checkPostChatEnabled };

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -1,18 +1,11 @@
-import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { Constants } from "../../../common/Constants";
-import { endChat } from "./endChat";
-import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
-import { addDelayInMs } from "../../../common/utils";
-import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
-import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
+export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
     if (!persistedChat) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -42,249 +35,4 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat)
       payload: ConversationState.Postchat
     });
   });
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const checkPostChatEnabled = (props, state) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
-  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
-  return isPostChatEnabled === Constants.true;
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const initiatePostChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  // Check if Postchat already in progress and handle case where chat is ended by customer
-  if (state.appStates.postChatWorkflowInProgress && state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
-    return;
-  }
-
-  // Conversation Details call required by customer as well as agent 
-  const conversationDetails = await getConversationDetailsCall(chatSDK);
-  // Start Postchat workflow
-  dispatch({
-    type: LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
-    payload: true
-  });
-
-  // Below logic checks if agent or bot or noone joins conversation and handles them separately
-  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === Constants.userParticipantTypeTag) {
-    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
-      // Set use bot settings to false
-      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
-    } else if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
-      await postChatInitiatedByAgent(props, setWebChatStyles, dispatch, state);
-    } else {
-      const error = `Conversation was Ended after agent joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
-      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  } else if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === Constants.botParticipantTypeTag) {
-    // Set Use bot survey to true
-    dispatch({
-      type: LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
-      payload: true
-    });
-    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
-      // Set use bot settings to true
-      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, true);
-    } else if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
-      await postChatInitiatedByBot(props, setWebChatStyles, dispatch, state);
-    } else {
-      const error = `Conversation was Ended after bot joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
-      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  } else {
-    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
-      // No one has joined chat will be handled by postChat customer
-      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
-    } else {
-      const error = `ConversationDetails and App state was not set correctly: conversationDetails = ${JSON.stringify(conversationDetails)} , conversationEndedBy = ${state.appStates.conversationEndedBy}`;
-      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  }
-};
-
-// Function for link mode postchat workflow which is essentially same for both customer and agent
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const linkModePostChatWorkflow = (props, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2;
-  TelemetryHelper.logActionEvent(LogLevel.INFO, {
-    Event: TelemetryEvent.LinkModePostChatWorkflowStarted
-  });
-  dispatch({
-    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-    payload: ConversationState.InActive
-  });
-
-  // Disable SendBox
-  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    setWebChatStyles(styles => {
-      return {
-        ...styles,
-        hideSendBox: true
-      };
-    });
-  }
-};
-
-// Function for embed mode postchat workflow which is essentially same for both customer and agent
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const embedModePostChatWorkflow = async (dispatch, state) => {
-  TelemetryHelper.logActionEvent(LogLevel.INFO, {
-    Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
-  });
-  if (state.domainStates.postChatContext) {
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.PostchatLoading
-    });
-    await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-    const loadPostChatEvent = {
-      eventName: BroadcastEvent.LoadPostChatSurvey
-    };
-    BroadcastService.postMessage(loadPostChatEvent);
-  } else {
-    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
-    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.AppStatesException,
-      ExceptionDetails: {
-        exception: error
-      }
-    });
-    throw new Error(error);
-  }
-};
-
-// Function will handle only postchat cases initiated by customer
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const postChatInitiatedByCustomer = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, shouldUseBotSetting) => {
-  let postChatSurveyMode = "";
-  if (shouldUseBotSetting) {
-    var _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4;
-    postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveybotsurveymode);
-  } else {
-    var _props$chatConfig3, _props$chatConfig3$Li, _state$domainStates$l5, _state$domainStates$l6;
-    postChatSurveyMode = ((_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveymode);
-  }
-  // Check if agent or bot has joined conversation
-  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === Constants.truePascal) {
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.PostChatWorkflowFromCustomer,
-      Description: shouldUseBotSetting ? "PostChat Workflow was started by customer using bot settings" : "PostChat Workflow was started by customer using agent settings"
-    });
-    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
-    // End chat call to end chatsdk but not close chat, only if chat ended by customer
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, true, false);
-    // Saving request Id below for chat transcript calls
-    if (chatSession) {
-      // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      chatSDK.chatToken = chatSession.chatToken ?? {};
-      chatSDK.requestId = chatSession.requestId;
-    }
-    if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-      await embedModePostChatWorkflow(dispatch, state);
-    } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
-      linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
-    } else {
-      const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
-      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  } else {
-    // Agent did not join chat so end chat normally
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
-  }
-};
-
-// Function will handle only postchat cases initiated by agent
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const postChatInitiatedByAgent = async (props, setWebChatStyles, dispatch, state) => {
-  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l7, _state$domainStates$l8;
-  const postChatSurveyMode = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : (_state$domainStates$l8 = _state$domainStates$l7.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l8 === void 0 ? void 0 : _state$domainStates$l8.msdyn_postconversationsurveymode);
-  TelemetryHelper.logActionEvent(LogLevel.INFO, {
-    Event: TelemetryEvent.PostChatWorkflowFromAgent,
-    Description: "PostChat Workflow was started by agent"
-  });
-  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(dispatch, state);
-  } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
-    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
-  } else {
-    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
-    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.AppStatesException,
-      ExceptionDetails: {
-        exception: error
-      }
-    });
-    throw new Error(error);
-  }
-};
-
-// Function will handle only postchat cases initiated by bot
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const postChatInitiatedByBot = async (props, setWebChatStyles, dispatch, state) => {
-  var _props$chatConfig5, _props$chatConfig5$Li, _state$domainStates$l9, _state$domainStates$l10;
-  const postChatSurveyMode = ((_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l9 = state.domainStates.liveChatConfig) === null || _state$domainStates$l9 === void 0 ? void 0 : (_state$domainStates$l10 = _state$domainStates$l9.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l10 === void 0 ? void 0 : _state$domainStates$l10.msdyn_postconversationsurveybotsurveymode);
-  TelemetryHelper.logActionEvent(LogLevel.INFO, {
-    Event: TelemetryEvent.PostChatWorkflowFromBot,
-    Description: "PostChat Workflow was started by bot"
-  });
-  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(dispatch, state);
-  } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
-    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
-  } else {
-    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveybotsurveymode = ${postChatSurveyMode}`;
-    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.AppStatesException,
-      ExceptionDetails: {
-        exception: error
-      }
-    });
-    throw new Error(error);
-  }
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getConversationDetailsCall = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
-  try {
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (error) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.GetConversationDetailsCallFailed,
-      ExceptionDetails: {
-        exception: `Get Conversation Details Call Failed : ${error}`
-      }
-    });
-    NotificationHandler.notifyError(NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + error);
-  }
-  return conversationDetails;
-};
-export { setPostChatContextAndLoadSurvey, checkPostChatEnabled, initiatePostChat };
+};