@microsoft/omnichannel-chat-widget 1.0.3-main.527b216 → 1.0.3-main.87088f3

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -0,0 +1,139 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.setWidgetStateToInactive = exports.initiatePostChat = exports.getPostChatContext = exports.checkPostChatEnabled = void 0;
+var _Constants = require("../../../common/Constants");
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _utils = require("../../../common/utils");
+var _ConversationState = require("../../../contexts/common/ConversationState");
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+let conversationDetails = undefined;
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+let postChatSurveyMode = undefined;
+const getBotSurveyMode = (props, state) => {
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
+  return ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveybotsurveymode);
+};
+const getUserSurveyMode = (props, state) => {
+  var _props$chatConfig2, _props$chatConfig2$Li, _props$chatConfig3, _props$chatConfig3$Li;
+  if (!((_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_postconversationsurveymode)) {
+    var _state$domainStates, _state$domainStates$l3, _state$domainStates$l4;
+    return (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l3 = _state$domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode) ?? _PostChatSurveyMode.PostChatSurveyMode.Embed;
+  }
+  return (_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode;
+};
+
+// Set Survey mode based on conversation ended by entity
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setSurveyMode = async (props, participantType, state, dispatch) => {
+  if (participantType === _Constants.ParticipantType.User) {
+    postChatSurveyMode = getUserSurveyMode(props, state);
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SURVEY_MODE,
+      payload: postChatSurveyMode
+    });
+    return;
+  }
+  if (participantType === _Constants.ParticipantType.Bot) {
+    postChatSurveyMode = getBotSurveyMode(props, state);
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SURVEY_MODE,
+      payload: postChatSurveyMode
+    });
+    return;
+  }
+};
+const renderSurvey = async (state, dispatch) => {
+  if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+    setWidgetStateToInactive(dispatch);
+    return;
+  }
+  if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(state, dispatch);
+  }
+};
+
+// Function for embed mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const embedModePostChatWorkflow = async (state, dispatch) => {
+  var _state$domainStates2;
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.EmbedModePostChatWorkflowStarted
+  });
+  if (state !== null && state !== void 0 && (_state$domainStates2 = state.domainStates) !== null && _state$domainStates2 !== void 0 && _state$domainStates2.postChatContext) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.PostchatLoading
+    });
+    await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Postchat
+    });
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const initiatePostChat = async (props, conversationDetailsParam, state, dispatch) => {
+  var _conversationDetails;
+  conversationDetails = conversationDetailsParam;
+  await setSurveyMode(props, (_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType, state, dispatch);
+  await renderSurvey(state, dispatch);
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.initiatePostChat = initiatePostChat;
+const isPostChatEnabled = (props, state) => {
+  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l5, _state$domainStates$l6;
+  const isPostChatEnabled = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveyenable);
+  return isPostChatEnabled === _Constants.Constants.true;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.checkPostChatEnabled = isPostChatEnabled;
+const getPostChatContext = async (chatSDK, state, dispatch) => {
+  try {
+    var _state$domainStates3;
+    if ((state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.postChatContext) === undefined) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
+  } catch (error) {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
+      Description: "Failed to get post chat context."
+    });
+  }
+};
+
+// Function for link mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.getPostChatContext = getPostChatContext;
+const setWidgetStateToInactive = async dispatch => {
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: _ConversationState.ConversationState.InActive
+  });
+};
+exports.setWidgetStateToInactive = setWidgetStateToInactive;

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -3,19 +3,12 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setPostChatContextAndLoadSurvey = exports.initiatePostChat = exports.checkPostChatEnabled = void 0;
+exports.setPostChatContextAndLoadSurvey = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _Constants = require("../../../common/Constants");
-var _endChat = require("./endChat");
-var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
-var _utils = require("../../../common/utils");
-var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
-var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _ConversationEndEntity = require("../../../contexts/common/ConversationEndEntity");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
@@ -48,250 +41,4 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat)
     });
   });
 };
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-exports.setPostChatContextAndLoadSurvey = setPostChatContextAndLoadSurvey;
-const checkPostChatEnabled = (props, state) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
-  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
-  return isPostChatEnabled === _Constants.Constants.true;
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-exports.checkPostChatEnabled = checkPostChatEnabled;
-const initiatePostChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  // Check if Postchat already in progress and handle case where chat is ended by customer
-  if (state.appStates.postChatWorkflowInProgress && state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
-    await (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
-    return;
-  }
-
-  // Conversation Details call required by customer as well as agent 
-  const conversationDetails = await getConversationDetailsCall(chatSDK);
-  // Start Postchat workflow
-  dispatch({
-    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
-    payload: true
-  });
-
-  // Below logic checks if agent or bot or noone joins conversation and handles them separately
-  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === _Constants.Constants.userParticipantTypeTag) {
-    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
-      // Set use bot settings to false
-      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
-    } else if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
-      await postChatInitiatedByAgent(props, setWebChatStyles, dispatch, state);
-    } else {
-      const error = `Conversation was Ended after agent joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  } else if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === _Constants.Constants.botParticipantTypeTag) {
-    // Set Use bot survey to true
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
-      payload: true
-    });
-    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
-      // Set use bot settings to true
-      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, true);
-    } else if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
-      await postChatInitiatedByBot(props, setWebChatStyles, dispatch, state);
-    } else {
-      const error = `Conversation was Ended after bot joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  } else {
-    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
-      // No one has joined chat will be handled by postChat customer
-      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
-    } else {
-      const error = `ConversationDetails and App state was not set correctly: conversationDetails = ${JSON.stringify(conversationDetails)} , conversationEndedBy = ${state.appStates.conversationEndedBy}`;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  }
-};
-
-// Function for link mode postchat workflow which is essentially same for both customer and agent
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-exports.initiatePostChat = initiatePostChat;
-const linkModePostChatWorkflow = (props, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2;
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.LinkModePostChatWorkflowStarted
-  });
-  dispatch({
-    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-    payload: _ConversationState.ConversationState.InActive
-  });
-
-  // Disable SendBox
-  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    setWebChatStyles(styles => {
-      return {
-        ...styles,
-        hideSendBox: true
-      };
-    });
-  }
-};
-
-// Function for embed mode postchat workflow which is essentially same for both customer and agent
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const embedModePostChatWorkflow = async (dispatch, state) => {
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.EmbedModePostChatWorkflowStarted
-  });
-  if (state.domainStates.postChatContext) {
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.PostchatLoading
-    });
-    await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
-    const loadPostChatEvent = {
-      eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
-    };
-    _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
-  } else {
-    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-      ExceptionDetails: {
-        exception: error
-      }
-    });
-    throw new Error(error);
-  }
-};
-
-// Function will handle only postchat cases initiated by customer
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const postChatInitiatedByCustomer = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, shouldUseBotSetting) => {
-  let postChatSurveyMode = "";
-  if (shouldUseBotSetting) {
-    var _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4;
-    postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveybotsurveymode);
-  } else {
-    var _props$chatConfig3, _props$chatConfig3$Li, _state$domainStates$l5, _state$domainStates$l6;
-    postChatSurveyMode = ((_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveymode);
-  }
-  // Check if agent or bot has joined conversation
-  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.PostChatWorkflowFromCustomer,
-      Description: shouldUseBotSetting ? "PostChat Workflow was started by customer using bot settings" : "PostChat Workflow was started by customer using agent settings"
-    });
-    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
-    // End chat call to end chatsdk but not close chat, only if chat ended by customer
-    await (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, true, false);
-    // Saving request Id below for chat transcript calls
-    if (chatSession) {
-      // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      chatSDK.chatToken = chatSession.chatToken ?? {};
-      chatSDK.requestId = chatSession.requestId;
-    }
-    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-      await embedModePostChatWorkflow(dispatch, state);
-    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-      linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
-    } else {
-      const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-      throw new Error(error);
-    }
-  } else {
-    // Agent did not join chat so end chat normally
-    await (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
-  }
-};
-
-// Function will handle only postchat cases initiated by agent
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const postChatInitiatedByAgent = async (props, setWebChatStyles, dispatch, state) => {
-  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l7, _state$domainStates$l8;
-  const postChatSurveyMode = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : (_state$domainStates$l8 = _state$domainStates$l7.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l8 === void 0 ? void 0 : _state$domainStates$l8.msdyn_postconversationsurveymode);
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.PostChatWorkflowFromAgent,
-    Description: "PostChat Workflow was started by agent"
-  });
-  if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(dispatch, state);
-  } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
-  } else {
-    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-      ExceptionDetails: {
-        exception: error
-      }
-    });
-    throw new Error(error);
-  }
-};
-
-// Function will handle only postchat cases initiated by bot
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const postChatInitiatedByBot = async (props, setWebChatStyles, dispatch, state) => {
-  var _props$chatConfig5, _props$chatConfig5$Li, _state$domainStates$l9, _state$domainStates$l10;
-  const postChatSurveyMode = ((_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l9 = state.domainStates.liveChatConfig) === null || _state$domainStates$l9 === void 0 ? void 0 : (_state$domainStates$l10 = _state$domainStates$l9.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l10 === void 0 ? void 0 : _state$domainStates$l10.msdyn_postconversationsurveybotsurveymode);
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.PostChatWorkflowFromBot,
-    Description: "PostChat Workflow was started by bot"
-  });
-  if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-    await embedModePostChatWorkflow(dispatch, state);
-  } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
-  } else {
-    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveybotsurveymode = ${postChatSurveyMode}`;
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
-      ExceptionDetails: {
-        exception: error
-      }
-    });
-    throw new Error(error);
-  }
-};
-
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getConversationDetailsCall = async chatSDK => {
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  let conversationDetails = undefined;
-  try {
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (error) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,
-      ExceptionDetails: {
-        exception: `Get Conversation Details Call Failed : ${error}`
-      }
-    });
-    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + error);
-  }
-  return conversationDetails;
-};
+exports.setPostChatContextAndLoadSurvey = setPostChatContextAndLoadSurvey;