@microsoft/omnichannel-chat-widget 1.0.3-main.05297ce → 1.0.3-main.1acfc60

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -6,22 +6,20 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.LiveChatWidgetStateful = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-var _Constants = require("../../../common/Constants");
 var _react = require("@fluentui/react");
 var _react2 = _interopRequireWildcard(require("react"));
 var _startChat = require("../common/startChat");
 var _utils = require("../../../common/utils");
 var _endChat = require("../common/endChat");
-var _reconnectChatHelper = require("../common/reconnectChatHelper");
 var _componentController = require("../../../controller/componentController");
 var _ActivityStreamHandler = require("../common/ActivityStreamHandler");
 var _CallingContainerStateful = _interopRequireDefault(require("../../callingcontainerstateful/CallingContainerStateful"));
 var _ChatButtonStateful = _interopRequireDefault(require("../../chatbuttonstateful/ChatButtonStateful"));
 var _botframeworkWebchat = require("botframework-webchat");
 var _ConfirmationPaneStateful = _interopRequireDefault(require("../../confirmationpanestateful/ConfirmationPaneStateful"));
-var _ConversationEndEntity = require("../../../contexts/common/ConversationEndEntity");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _DataStoreManager = require("../../../common/contextDataStore/DataStoreManager");
+var _Constants = require("../../../common/Constants");
 var _EmailTranscriptPaneStateful = _interopRequireDefault(require("../../emailtranscriptpanestateful/EmailTranscriptPaneStateful"));
 var _HeaderStateful = _interopRequireDefault(require("../../headerstateful/HeaderStateful"));
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
@@ -42,7 +40,6 @@ var _defaultScrollBarProps = require("../common/defaultProps/defaultScrollBarPro
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
 var _disposeTelemetryLoggers = require("../common/disposeTelemetryLoggers");
 var _getGeneralStylesForButton = require("../common/getGeneralStylesForButton");
-var _agentEndConversationHelper = require("../common/agentEndConversationHelper");
 var _chatDisconnectHelper = require("../common/chatDisconnectHelper");
 var _initCallingSdk = require("../common/initCallingSdk");
 var _initConfirmationPropsComposer = require("../common/initConfirmationPropsComposer");
@@ -54,12 +51,13 @@ var _startProactiveChat = require("../common/startProactiveChat");
 var _useChatAdapterStore = _interopRequireDefault(require("../../../hooks/useChatAdapterStore"));
 var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useChatContextStore"));
 var _useChatSDKStore = _interopRequireDefault(require("../../../hooks/useChatSDKStore"));
+var _reconnectChatHelper = require("../common/reconnectChatHelper");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps15, _props$controlProps16, _props$componentOverr, _props$controlProps17, _props$componentOverr2, _props$controlProps18, _props$componentOverr3, _props$controlProps19, _props$componentOverr4, _props$controlProps20, _props$componentOverr5, _props$controlProps21, _props$componentOverr6, _props$controlProps22, _props$componentOverr7, _props$controlProps23, _props$controlProps24, _props$componentOverr8, _props$controlProps25, _props$componentOverr9, _props$controlProps26, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _state$appStates7, _props$webChatContain5, _state$appStates10, _state$appStates15, _props$webChatContain6, _props$styleProps2, _props$controlProps11, _props$controlProps12, _props$componentOverr, _props$controlProps13, _props$componentOverr2, _props$controlProps14, _props$componentOverr3, _props$controlProps15, _props$componentOverr4, _props$controlProps16, _props$componentOverr5, _props$controlProps17, _props$componentOverr6, _props$controlProps18, _props$componentOverr7, _props$controlProps19, _props$controlProps20, _props$componentOverr8, _props$controlProps21, _props$componentOverr9, _props$controlProps22, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = (0, _useChatAdapterStore.default)();
@@ -88,23 +86,25 @@ const LiveChatWidgetStateful = props => {
   _TelemetryManager.TelemetryTimers.LcwLoadToChatButtonTimer = (0, _utils.createTimer)();
   const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
   const currentMessageCountRef = (0, _react2.useRef)(0);
+  let widgetStateEventId = "";
   const lastLWICheckTimeRef = (0, _react2.useRef)(0);
-  let widgetStateEventName = "";
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let optionalParams;
   let activeCachedChatExist = false;
+  const uwid = (0, _react2.useRef)(""); // its an uniqueid per chatr instance
+
   const setOptionalParams = () => {
-    var _state$appStates, _state$domainStates;
+    var _state$appStates, _state$domainStates, _state$appStates3;
     if (!(0, _utils.isUndefinedOrEmpty)((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
+      var _state$appStates2;
       activeCachedChatExist = true;
       optionalParams = {
-        reconnectId: state.appStates.reconnectId
+        reconnectId: state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.reconnectId
       };
-    } else if (!(0, _utils.isUndefinedOrEmpty)((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext)) {
+    } else if (!(0, _utils.isUndefinedOrEmpty)(state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.conversationState) === _ConversationState.ConversationState.Active) {
       var _state$domainStates2;
       activeCachedChatExist = true;
       optionalParams = {
-        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
+        liveChatContext: state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
       };
     } else {
       activeCachedChatExist = false;
@@ -115,7 +115,6 @@ const LiveChatWidgetStateful = props => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const startChat = async (props, localState) => {
     let isChatValid = false;
-
     //Start a chat from cache/reconnectid
     if (activeCachedChatExist === true) {
       dispatch({
@@ -146,9 +145,18 @@ const LiveChatWidgetStateful = props => {
         await (0, _startChat.setPreChatAndInitiateChat)(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
         return;
       } else {
+        var _state$appStates4;
+        // To avoid showing blank screen in popout
+        if ((state === null || state === void 0 ? void 0 : (_state$appStates4 = state.appStates) === null || _state$appStates4 === void 0 ? void 0 : _state$appStates4.hideStartChatButton) === false) {
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: _ConversationState.ConversationState.Closed
+          });
+          return;
+        }
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: _ConversationState.ConversationState.Closed
+          payload: _ConversationState.ConversationState.Loading
         });
       }
     }
@@ -157,37 +165,42 @@ const LiveChatWidgetStateful = props => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const setupClientDataStore = () => {
     // Add default localStorage support for widget
+    const widgetCacheId = (0, _utils.getWidgetCacheIdfromProps)(props);
     if (props.contextDataStore === undefined) {
-      var _props$controlProps3, _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps4;
+      var _props$controlProps3;
       const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? _Constants.Constants.CacheTtlInMinutes;
-      _DataStoreManager.DataStoreManager.clientDataStore = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins);
-      (0, _defaultCacheManager.registerBroadcastServiceForLocalStorage)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "", cacheTtlInMins);
+      const storageType = (props === null || props === void 0 ? void 0 : props.useSessionStorage) === true ? _Constants.StorageType.sessionStorage : _Constants.StorageType.localStorage;
+      _DataStoreManager.DataStoreManager.clientDataStore = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins, storageType);
+      (0, _defaultCacheManager.registerBroadcastServiceForStorage)(widgetCacheId, cacheTtlInMins, storageType);
     } else {
       _DataStoreManager.DataStoreManager.clientDataStore = props.contextDataStore;
     }
   };
   (0, _react2.useEffect)(() => {
-    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch;
+    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps8, _props$chatConfig2, _props$chatConfig2$Ch, _state$appStates5;
+    state.domainStates.confirmationPaneConfirmedOptionClicked = false;
+    state.domainStates.confirmationState = _Constants.ConfirmationState.NotSet;
     setupClientDataStore();
     (0, _registerTelemetryLoggers.registerTelemetryLoggers)(props, dispatch);
     (0, _createInternetConnectionChangeHandler.createInternetConnectionChangeHandler)();
+    uwid.current = (0, _utils.newGuid)();
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
       payload: widgetElementId
     });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
-      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
+      payload: ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.hideStartChatButton) || false
     });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !(0, _utils.isNullOrEmptyString)((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
-      var _props$controlProps8;
+    if ((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.widgetInstanceId && !(0, _utils.isNullOrEmptyString)((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId)) {
+      var _props$controlProps7;
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
-        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
+        payload: (_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId
       });
     }
     if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== _Constants.E2VVOptions.NoCalling) {
@@ -206,7 +219,7 @@ const LiveChatWidgetStateful = props => {
     }
 
     // Initialize global dir
-    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? (0, _utils.getLocaleDirection)((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
+    const globalDir = ((_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.dir) ?? (0, _utils.getLocaleDirection)((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
@@ -214,25 +227,35 @@ const LiveChatWidgetStateful = props => {
     setOptionalParams();
 
     // Unauth chat
-    if (state.appStates.hideStartChatButton === false) {
+    if ((state === null || state === void 0 ? void 0 : (_state$appStates5 = state.appStates) === null || _state$appStates5 === void 0 ? void 0 : _state$appStates5.hideStartChatButton) === false) {
       startChat(props);
     }
   }, []);
 
   // useEffect for when skip chat button rendering
   (0, _react2.useEffect)(() => {
-    if (state.appStates.hideStartChatButton === true) {
+    var _state$appStates6;
+    if ((state === null || state === void 0 ? void 0 : (_state$appStates6 = state.appStates) === null || _state$appStates6 === void 0 ? void 0 : _state$appStates6.hideStartChatButton) === true) {
+      var _props$chatConfig3, _props$chatConfig3$Li;
+      //handle OOH pane
+      if ((props === null || props === void 0 ? void 0 : (_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.OutOfOperatingHours.toLowerCase()) === "true") {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: _ConversationState.ConversationState.OutOfOffice
+        });
+        return;
+      }
       _omnichannelChatComponents.BroadcastService.postMessage({
         eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
       });
       //Pass the state to avoid getting stale state
       startChat(props, state);
     }
-  }, [state.appStates.hideStartChatButton]);
+  }, [state === null || state === void 0 ? void 0 : (_state$appStates7 = state.appStates) === null || _state$appStates7 === void 0 ? void 0 : _state$appStates7.hideStartChatButton]);
 
   // useEffect for custom context
   (0, _react2.useEffect)(() => {
-    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps13;
+    var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps10;
     // Add the custom context on receiving the SetCustomContext event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.SetCustomContext).subscribe(msg => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -261,11 +284,12 @@ const LiveChatWidgetStateful = props => {
     });
 
     // Toggle chat visibility
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(async event => {
       var _event$payload;
       if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
-        var _props$controlProps10;
-        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
+        var _props$controlProps9;
+        if ((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideStartChatButton) {
           var _event$payload2;
           dispatch({
             type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
@@ -292,14 +316,15 @@ const LiveChatWidgetStateful = props => {
 
     // Start chat from SDK Event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(() => {
-      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps11;
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
-      const persistedState = (0, _utils.getStateFromCache)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
 
-      // Chat not found in cache
+      // DataStoreManager.clientDataStore?.swtichToSessionStorage(true);
+      const persistedState = (0, _utils.getStateFromCache)((0, _utils.getWidgetCacheIdfromProps)(props));
+
+      // Chat not found in cache - scenario: explicitly clearing cache and calling startChat SDK method
       if (persistedState === undefined) {
         _omnichannelChatComponents.BroadcastService.postMessage({
           eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
@@ -310,9 +335,9 @@ const LiveChatWidgetStateful = props => {
 
       // Chat exist in cache
       if (persistedState) {
-        var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+        var _persistedState$appSt, _persistedState$appSt2, _persistedState$appSt3, _persistedState$appSt4;
         // Only initiate new chat if widget state in cache in one of the followings
-        if (persistedState.appStates.conversationState === _ConversationState.ConversationState.Closed || persistedState.appStates.conversationState === _ConversationState.ConversationState.InActive || persistedState.appStates.conversationState === _ConversationState.ConversationState.Postchat) {
+        if (((_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === _ConversationState.ConversationState.Closed || ((_persistedState$appSt2 = persistedState.appStates) === null || _persistedState$appSt2 === void 0 ? void 0 : _persistedState$appSt2.conversationState) === _ConversationState.ConversationState.InActive || ((_persistedState$appSt3 = persistedState.appStates) === null || _persistedState$appSt3 === void 0 ? void 0 : _persistedState$appSt3.conversationState) === _ConversationState.ConversationState.Postchat) {
           _omnichannelChatComponents.BroadcastService.postMessage({
             eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
           });
@@ -321,33 +346,33 @@ const LiveChatWidgetStateful = props => {
         }
 
         // If minimized, maximize the chat
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
-          payload: false
-        });
-        _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
-          payload: {
-            height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
-            width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
-          }
-        });
+        if ((persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt4 = persistedState.appStates) === null || _persistedState$appSt4 === void 0 ? void 0 : _persistedState$appSt4.isMinimized) === true) {
+          var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
+            payload: false
+          });
+          _omnichannelChatComponents.BroadcastService.postMessage({
+            eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
+            payload: {
+              height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
+              width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
+            }
+          });
+        }
       }
     });
 
     // End chat
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.InitiateEndChat).subscribe(async () => {
-      if (state.appStates.hideStartChatButton === false) {
-        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps12;
-        // This is to ensure to get latest state from cache in multitab
-        const persistedState = (0, _utils.getStateFromCache)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
-        if (persistedState && persistedState.appStates.conversationState === _ConversationState.ConversationState.Active) {
-          (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-        } else {
-          const skipEndChatSDK = true;
-          const skipCloseChat = false;
-          (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
-        }
+      // This is to ensure to get latest state from cache in multitab
+      const persistedState = (0, _utils.getStateFromCache)((0, _utils.getWidgetCacheIdfromProps)(props));
+      if (persistedState && persistedState.appStates.conversationState === _ConversationState.ConversationState.Active) {
+        (0, _endChat.prepareEndChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
       }
       _omnichannelChatComponents.BroadcastService.postMessage({
         eventName: _TelemetryConstants.BroadcastEvent.CloseChat
@@ -360,17 +385,15 @@ const LiveChatWidgetStateful = props => {
     });
 
     // Listen to end chat event from other tabs
-    const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
-    _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
-      (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
-      return;
+    const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
+      console.log("Receiving end chat event", JSON.stringify(msg.payload));
+      if (msg.payload !== uwid.current) {
+        (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
+        return;
+      }
     });
 
-    // When conversation ended by agent
-    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
-      (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
-    }
-
     //Listen to WidgetSize, used for minimize to maximize
     _omnichannelChatComponents.BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
       dispatch({
@@ -419,6 +442,17 @@ const LiveChatWidgetStateful = props => {
         });
       });
     }
+    if (state.appStates.conversationState === _ConversationState.ConversationState.InActive) {
+      var _props$webChatContain2, _props$webChatContain3;
+      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.renderingMiddlewareProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.hideSendboxOnConversationEnd) !== false) {
+        setWebChatStyles(styles => {
+          return {
+            ...styles,
+            hideSendBox: true
+          };
+        });
+      }
+    }
   }, [state.appStates.conversationState]);
   (0, _react2.useEffect)(() => {
     canStartProactiveChat.current = state.appStates.conversationState === _ConversationState.ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
@@ -456,16 +490,55 @@ const LiveChatWidgetStateful = props => {
     }
   }, [state.appStates.unreadMessageCount]);
   (0, _react2.useEffect)(() => {
-    var _props$webChatContain2;
+    var _props$webChatContain4;
     setWebChatStyles({
       ...webChatStyles,
-      ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
+      ...((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.webChatStyles)
     });
-  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
+  }, [(_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.webChatStyles]);
+  (0, _react2.useEffect)(() => {
+    //Confirmation pane dismissing through OK option, so proceed with end chat
+    if (state.domainStates.confirmationState === _Constants.ConfirmationState.Ok) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: _Constants.ConversationEndEntity.Customer
+      });
+    }
+  }, [state.domainStates.confirmationState]);
+  (0, _react2.useEffect)(() => {
+    var _state$appStates8, _state$appStates9;
+    if ((state === null || state === void 0 ? void 0 : (_state$appStates8 = state.appStates) === null || _state$appStates8 === void 0 ? void 0 : _state$appStates8.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates9 = state.appStates) === null || _state$appStates9 === void 0 ? void 0 : _state$appStates9.conversationEndedBy) === _Constants.ConversationEndEntity.Bot) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.InActive
+      });
+    }
+  }, [state === null || state === void 0 ? void 0 : (_state$appStates10 = state.appStates) === null || _state$appStates10 === void 0 ? void 0 : _state$appStates10.conversationEndedBy]);
+  (0, _react2.useEffect)(() => {
+    var _state$appStates11, _state$appStates12, _state$appStates13, _state$appStates14;
+    // Do not process anything during initialization
+    if ((state === null || state === void 0 ? void 0 : (_state$appStates11 = state.appStates) === null || _state$appStates11 === void 0 ? void 0 : _state$appStates11.conversationEndedBy) === _Constants.ConversationEndEntity.NotSet) {
+      return;
+    }
+
+    // If start chat failed, and C2 is trying to close chat widget
+    if (state !== null && state !== void 0 && (_state$appStates12 = state.appStates) !== null && _state$appStates12 !== void 0 && _state$appStates12.startChatFailed) {
+      (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true, uwid.current);
+      return;
+    }
+
+    // Scenario -> Chat was InActive and closing the chat (Refresh scenario on post chat)
+    if ((state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationState) === _ConversationState.ConversationState.Postchat || (state === null || state === void 0 ? void 0 : (_state$appStates14 = state.appStates) === null || _state$appStates14 === void 0 ? void 0 : _state$appStates14.conversationState) === _ConversationState.ConversationState.InActive) {
+      (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true, uwid.current);
+      return;
+    }
+
+    //All other cases
+    (0, _endChat.prepareEndChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
+  }, [state === null || state === void 0 ? void 0 : (_state$appStates15 = state.appStates) === null || _state$appStates15 === void 0 ? void 0 : _state$appStates15.conversationEndedBy]);
 
   // Publish chat widget state
   (0, _react2.useEffect)(() => {
-    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps14;
     // Only activate these windows events when conversation state is active and chat widget is in popout mode
     // Ghost chat scenarios
     /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
@@ -477,15 +550,15 @@ const LiveChatWidgetStateful = props => {
             const prompt = Constants.BrowserUnloadConfirmationMessage;
             return prompt;
         };
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+              // eslint-disable-next-line @typescript-eslint/no-explicit-any
         window.onunload = function () {
             initiateEndChatOnBrowserUnload();
         };
     }*/
 
-    widgetStateEventName = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps14 = props.controlProps) === null || _props$controlProps14 === void 0 ? void 0 : _props$controlProps14.widgetInstanceId) ?? "");
+    widgetStateEventId = (0, _utils.getWidgetCacheIdfromProps)(props);
     const chatWidgetStateChangeEvent = {
-      eventName: widgetStateEventName,
+      eventName: widgetStateEventId,
       payload: {
         ...state
       }
@@ -493,20 +566,6 @@ const LiveChatWidgetStateful = props => {
     _omnichannelChatComponents.BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
 
-  // Initiate End chat from a single point
-  (0, _react2.useEffect)(() => {
-    if (state.appStates.conversationEndedBy !== undefined) {
-      (0, _endChat.prepareEndChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-    }
-  }, [state.appStates.conversationEndedBy]);
-
-  // Handle Agent end conversation cases
-  (0, _react2.useEffect)(() => {
-    if (state.appStates.conversationEndedByAgentEventReceived) {
-      (0, _agentEndConversationHelper.handleAgentEndConversation)(props, state, dispatch);
-    }
-  }, [state.appStates.conversationEndedByAgentEventReceived]);
-
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
     if (state.appStates.chatDisconnectEventReceived) {
@@ -519,9 +578,9 @@ const LiveChatWidgetStateful = props => {
       Event: _TelemetryConstants.TelemetryEvent.BrowserUnloadEventStarted,
       Description: "Browser unload event received."
     });
-    (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, false);
     // Clean local storage
-    (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
+    (_DataStoreManager$cli = _DataStoreManager.DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventId);
 
     //Dispose calling instance
     if (voiceVideoCallingSDK) {
@@ -532,14 +591,16 @@ const LiveChatWidgetStateful = props => {
       eventName: _TelemetryConstants.BroadcastEvent.ClosePopoutWindow
     });
   };
-  const webChatProps = (0, _initWebChatComposer.initWebChatComposer)(props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles);
+  const webChatProps = (0, _initWebChatComposer.initWebChatComposer)(props, state, dispatch, chatSDK);
   const setPostChatContextRelay = () => (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => (0, _endChat.endChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab, uwid.current);
   const prepareStartChatRelay = () => (0, _startChat.prepareStartChat)(props, chatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const initStartChatRelay = (optionalParams, persistedState) => (0, _startChat.initStartChat)(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
   const confirmationPaneProps = (0, _initConfirmationPropsComposer.initConfirmationPropsComposer)(props);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const prepareEndChatRelay = () => (0, _endChat.prepareEndChat)(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, uwid.current);
   return /*#__PURE__*/_react2.default.createElement(_react2.default.Fragment, null, /*#__PURE__*/_react2.default.createElement("style", null, `
             ::-webkit-scrollbar {
                 width: ${scrollbarProps.width};
@@ -559,36 +620,37 @@ const LiveChatWidgetStateful = props => {
             } 
             `), /*#__PURE__*/_react2.default.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
-    directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.directLine
+    directLine: ((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.directLine) ?? adapter ?? _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.directLine
   }), /*#__PURE__*/_react2.default.createElement(_react.Stack, {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideChatButton) && !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideStartChatButton) && (0, _componentController.shouldShowChatButton)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/_react2.default.createElement(_ChatButtonStateful.default, {
+  }, !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hideChatButton) && !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideStartChatButton) && (0, _componentController.shouldShowChatButton)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/_react2.default.createElement(_ChatButtonStateful.default, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideProactiveChatPane) && (0, _componentController.shouldShowProactiveChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/_react2.default.createElement(_ProactiveChatPaneStateful.default, {
+  })), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideProactiveChatPane) && (0, _componentController.shouldShowProactiveChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/_react2.default.createElement(_ProactiveChatPaneStateful.default, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideHeader) && (0, _componentController.shouldShowHeader)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/_react2.default.createElement(_HeaderStateful.default, {
+  })), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideHeader) && (0, _componentController.shouldShowHeader)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/_react2.default.createElement(_HeaderStateful.default, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideLoadingPane) && (0, _componentController.shouldShowLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/_react2.default.createElement(_LoadingPaneStateful.default, {
+  })), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideLoadingPane) && (0, _componentController.shouldShowLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/_react2.default.createElement(_LoadingPaneStateful.default, {
     loadingPaneProps: props.loadingPaneProps,
     startChatErrorPaneProps: props.startChatErrorPaneProps
-  })), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideOutOfOfficeHoursPane) && (0, _componentController.shouldShowOutOfOfficeHoursPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/_react2.default.createElement(_OOOHPaneStateful.default, props.outOfOfficeHoursPaneProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideReconnectChatPane) && (0, _componentController.shouldShowReconnectChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/_react2.default.createElement(_ReconnectChatPaneStateful.default, {
+  })), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideOutOfOfficeHoursPane) && (0, _componentController.shouldShowOutOfOfficeHoursPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/_react2.default.createElement(_OOOHPaneStateful.default, props.outOfOfficeHoursPaneProps)), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideReconnectChatPane) && (0, _componentController.shouldShowReconnectChatPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/_react2.default.createElement(_ReconnectChatPaneStateful.default, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hidePreChatSurveyPane) && (0, _componentController.shouldShowPreChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PreChatSurveyPaneStateful.default, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
+  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideCallingContainer) && (0, _componentController.shouldShowCallingContainer)(state) && /*#__PURE__*/_react2.default.createElement(_CallingContainerStateful.default, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
-    setPostChatContext: setPostChatContextRelay
-  }))), !((_props$controlProps26 = props.controlProps) !== null && _props$controlProps26 !== void 0 && _props$controlProps26.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane)))));
+  }, props.callingContainerProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, props.webChatContainerProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
+    setPostChatContext: setPostChatContextRelay,
+    prepareEndChat: prepareEndChatRelay
+  }))), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, props.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), (0, _createFooter.createFooter)(props, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, props.emailTranscriptPane)))));
 };
 exports.LiveChatWidgetStateful = LiveChatWidgetStateful;
 var _default = LiveChatWidgetStateful;

package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js

@@ -64,8 +64,8 @@ const LoadingPaneStateful = props => {
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: loadingPaneProps === null || loadingPaneProps === void 0 ? void 0 : loadingPaneProps.componentOverrides,
-    controlProps: state.appStates.isStartChatFailing ? errorUIControlProps : loadingPaneControlProps,
-    styleProps: state.appStates.isStartChatFailing ? errorUIStyleProps : loadingPaneStyleProps,
+    controlProps: state.appStates.startChatFailed ? errorUIControlProps : loadingPaneControlProps,
+    styleProps: state.appStates.startChatFailed ? errorUIStyleProps : loadingPaneStyleProps,
     windowWidth: width,
     windowHeight: height
   });