@microsoft/omnichannel-chat-widget 0.1.0-main.fdf1fdf → 1.0.1-main.068a14e

package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -1,4 +1,5 @@
 /* eslint-disable @typescript-eslint/no-empty-function, @typescript-eslint/no-explicit-any */
+
 import { ChatReconnectIconBase64, CloseChatButtonIconBase64, ModernChatIconBase64, ProactiveChatBannerBase64 } from "@microsoft/omnichannel-chat-components";
 import MockAdapter from "../../../webchatcontainerstateful/common/mockadapter";
 import { NewMessageNotificationSoundBase64 } from "../../../../assets/Audios";
@@ -8,10 +9,11 @@ import { createActivityMiddleware } from "../../../webchatcontainerstateful/webc
 import createAttachmentMiddleware from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import { createAvatarMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
 import { createMarkdown } from "../createMarkdown";
+import { createWebChatTelemetry } from "../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { groupActivitiesMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware";
 import { typingIndicatorMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware";
-import { createWebChatTelemetry } from "../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger"; // eslint-disable-next-line @typescript-eslint/no-unused-vars
 
+// eslint-disable-next-line @typescript-eslint/no-unused-vars
 export const dummyDefaultProps = {
   audioNotificationProps: {
     audioSrc: NewMessageNotificationSoundBase64
@@ -166,24 +168,28 @@ export const dummyDefaultProps = {
         },
         audioCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#008000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         audioCallButtonHoverStyleProps: {
           filter: "brightness(0.8)"
         },
         videoCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#008000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         videoCallButtonHoverStyleProps: {
           filter: "brightness(0.8)"
@@ -194,13 +200,15 @@ export const dummyDefaultProps = {
         },
         declineCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#DC0000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18,
-          marginLeft: "5px"
+          marginLeft: "5px",
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         incomingCallTitleStyleProps: {
           margin: "0 5px",
@@ -318,7 +326,8 @@ export const dummyDefaultProps = {
       hideChatTitle: false,
       hideNotificationBubble: true,
       unreadMessageString: "new messages",
-      largeUnreadMessageString: "99+"
+      largeUnreadMessageString: "99+",
+      ariaLabelUnreadMessageString: "you have new messages"
     },
     styleProps: {
       generalStyleProps: {
@@ -398,6 +407,7 @@ export const dummyDefaultProps = {
         width: "90px",
         cursor: "pointer",
         overflow: "hidden",
+        padding: "0px",
         whiteSpace: "nowrap"
       },
       subtitleStyleProps: {
@@ -405,12 +415,14 @@ export const dummyDefaultProps = {
         fontWeight: "200",
         color: "#666",
         overflow: "hidden",
+        padding: "0px",
         fontFamily: "'Segoe UI',Arial,sans-serif",
         display: "block",
         alignItems: "center",
         margin: "0px 14px 0px 14px",
         textOverflow: "ellipsis !important",
-        width: "max-content",
+        width: "90px",
+        whiteSpace: "nowrap",
         cursor: "pointer"
       },
       classNames: {
@@ -460,28 +472,30 @@ export const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel. Return to Chat",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onConfirm: () => {},
       // Detailed implementation omitted
       onCancel: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
+        display: "flex",
+        minHeight: "160px",
+        maxHeight: "300px",
+        boxSizing: "border-box",
         backgroundColor: "#FFFFFF",
         borderRadius: "2px",
         color: "black",
         fontFamily: "Segoe UI, Arial, sans-serif",
         fontSize: "14px",
-        height: "160px",
         padding: "10px 20px",
-        width: "262px",
         position: "absolute",
         justifyContent: "center",
         alignItems: "center",
-        display: "flex",
         flexFlow: "column",
-        zIndex: "9999"
+        zIndex: "9999",
+        left: "26px",
+        right: "26px"
       },
       titleStyleProps: {
         color: "#323130",
@@ -503,10 +517,14 @@ export const dummyDefaultProps = {
       },
       buttonGroupStyleProps: {
         display: "flex",
+        width: "auto",
+        height: "auto",
+        boxSizing: "border-box",
         flexFlow: "row",
         justifyContent: "center",
         alignItems: "center",
-        gap: "10px"
+        gap: "10px",
+        marginBottom: "10px"
       },
       confirmButtonStyleProps: {
         backgroundColor: "rgba(9,72,159,1)",
@@ -561,6 +579,7 @@ export const dummyDefaultProps = {
     hideCallingContainer: false,
     hideChatButton: false,
     hideConfirmationPane: false,
+    hideErrorUIPane: false,
     hideFooter: false,
     hideHeader: false,
     hideLoadingPane: false,
@@ -570,7 +589,7 @@ export const dummyDefaultProps = {
     hideProactiveChatPane: false,
     hideReconnectChatPane: false,
     hideWebChatContainer: false,
-    skipChatButtonRendering: false
+    hideStartChatButton: false
   },
   directLine: new MockAdapter(),
   downloadTranscriptProps: {
@@ -611,7 +630,6 @@ export const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onSend: undefined,
       onCancel: undefined,
       checkInput: undefined
@@ -770,6 +788,7 @@ export const dummyDefaultProps = {
       },
       audioNotificationButtonProps: {
         id: "oc-lcw-footer-audionotification-button",
+        type: "icon",
         ariaLabel: "Turn sound off",
         toggleAriaLabel: "Turn sound on",
         iconName: "Volume3",
@@ -795,8 +814,10 @@ export const dummyDefaultProps = {
         padding: "0 10px 5px 10px"
       },
       downloadTranscriptButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        icon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -806,8 +827,10 @@ export const dummyDefaultProps = {
         backgroundColor: "#C8C8C8"
       },
       emailTranscriptButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        cicon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -817,8 +840,10 @@ export const dummyDefaultProps = {
         backgroundColor: "#C8C8C8"
       },
       audioNotificationButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        icon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -869,7 +894,7 @@ export const dummyDefaultProps = {
         className: undefined
       },
       closeButtonProps: {
-        id: "oc-lcw-header-minimize-button",
+        id: "oc-lcw-header-close-button",
         type: "icon",
         iconName: "ChromeClose",
         ariaLabel: "Close",
@@ -1002,7 +1027,8 @@ export const dummyDefaultProps = {
         margin: "0px 0px 20px 0px",
         display: "flex",
         order: 1,
-        alignSelf: "auto"
+        alignSelf: "auto",
+        overflow: "visible"
       },
       iconImageProps: {
         src: "data:image/svg+xml;base64,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",
@@ -1048,8 +1074,8 @@ export const dummyDefaultProps = {
       titleText: "We're Offline",
       subtitleText: "No agents available",
       onClick: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       // ...[Existing chat button style props]
       iconStyleProps: {
@@ -1067,8 +1093,8 @@ export const dummyDefaultProps = {
         text: "We're Offline"
       },
       onMinimizeClick: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       // ...[Existing chat button style props]
       generalStyleProps: {
@@ -1094,7 +1120,8 @@ export const dummyDefaultProps = {
       dir: "auto",
       hideOOOHPane: false,
       hideTitle: false,
-      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open."
+      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open. Please see link https://microsoft.com",
+      openLinkInNewTab: true
     },
     styleProps: {
       generalStyleProps: {
@@ -1137,7 +1164,7 @@ export const dummyDefaultProps = {
       subtitleText: "Please take a moment to give us feedback about your chat experience. We are loading the survey for you now."
     },
     styleProps: {
-      // ...[Existing chat button style props]
+      // ...[Existing loading pane style props]
       generalStyleProps: {
         position: "initial",
         width: "100%",
@@ -1165,6 +1192,48 @@ export const dummyDefaultProps = {
         backgroundColor: "#FFFFFF",
         borderColor: "#F1F1F1"
       }
+    },
+    isCustomerVoiceSurveyCompact: undefined
+  },
+  preChatSurveyPaneProps: {
+    controlProps: {
+      id: "oc-lcw-prechatsurveypane-default",
+      dir: "auto",
+      hidePreChatSurveyPane: false,
+      adaptiveCardHostConfig: "{\"fontFamily\":\"Segoe UI, Helvetica Neue, sans-serif\",\"containerStyles\":{\"default\":{\"foregroundColors\":{\"default\":{\"default\":\"#000000\"}},\"backgroundColor\":\"#FFFFFF\"}},\"actions\":{\"actionsOrientation\":\"Vertical\",\"actionAlignment\":\"stretch\"}}",
+      payload: "{\"$schema\":\"http://adaptivecards.io/schemas/adaptive-card.json\",\"type\":\"AdaptiveCard\",\"version\":\"1.1\",\"body\":[{\"type\":\"TextBlock\",\"weight\":\"bolder\",\"text\":\"Please answer below questions.\"},{\"type\":\"Input.Text\",\"id\":\"1e5e4e7a-8f0b-ec11-b6e6-000d3a305d38\",\"label\":\"name pls?\",\"maxLength\":100,\"isRequired\":true,\"errorMessage\":\"Name is required\"},{\"type\":\"Input.Text\",\"id\":\"7f8f5d6d-995e-ec11-8f8f-000d3a31376e\",\"label\":\"multi\\nmulti\\nmulti\",\"style\":\"text\",\"isMultiline\":true,\"maxLength\":250},{\"type\":\"Input.ChoiceSet\",\"id\":\"e4bdf7cb-995e-ec11-8f8f-000d3a31376e\",\"label\":\"options\",\"isMultiSelect\":false,\"value\":\"1\",\"style\":\"compact\",\"choices\":[{\"title\":\"one\",\"value\":\"1\"},{\"title\":\"two\",\"value\":\"2\"},{\"title\":\"three\",\"value\":\"3\"}]},{\"type\":\"Input.Toggle\",\"id\":\"b26011d2-995e-ec11-8f8f-000d3a31376e\",\"title\":\"consent\",\"valueOn\":\"True\",\"valueOff\":\"False\",\"value\":\"false\"},{\"type\":\"TextBlock\",\"isSubtle\":true,\"text\":\"Fields marked with * are mandatory.\",\"wrap\":true}],\"actions\":[{\"type\":\"Action.Submit\",\"title\":\"Submit\",\"data\":{\"Type\":\"InputSubmit\"}}]}",
+      onSubmit: function () {} // Detailed implementation omitted
+    },
+
+    styleProps: {
+      generalStyleProps: {
+        borderStyle: "solid",
+        borderRadius: "4px",
+        borderWidth: "0px",
+        backgroundColor: "#FFFFFF",
+        borderColor: "#F1F1F1",
+        overflowY: "auto",
+        height: "inherit",
+        width: "inherit"
+      },
+      customButtonStyleProps: {
+        backgroundColor: "rgb(49, 95, 162)",
+        color: "#FFFFFF",
+        fontFamily: "Segoe UI, Arial, sans-serif",
+        fontSize: "15px",
+        height: "48px"
+      },
+      adaptiveCardContainerStyleProps: {
+        border: "1px solid #ECECEC",
+        borderRadius: "4px",
+        margin: "3%"
+      },
+      customTextInputStyleProps: {
+        height: "20px"
+      },
+      customMultilineTextInputStyleProps: {
+        height: "52px"
+      }
     }
   },
   proactiveChatPaneProps: {
@@ -1185,7 +1254,17 @@ export const dummyDefaultProps = {
       hideSubtitle: false,
       subtitleText: "Live chat support!",
       hideCloseButton: false,
-      closeButtonAriaLabel: "Close Button",
+      closeButtonProps: {
+        id: "oc-lcw-proactivechat-closebutton",
+        type: "icon",
+        iconName: "ChromeClose",
+        ariaLabel: "Close",
+        imageIconProps: undefined,
+        text: "Close",
+        onClick: undefined,
+        className: undefined,
+        hideButtonTitle: true
+      },
       isBodyContainerHorizantal: false,
       hideBodyTitle: false,
       bodyTitleText: "Hi! Have any questions? I am here to help.",
@@ -1195,8 +1274,8 @@ export const dummyDefaultProps = {
       onClose: () => {},
       // Detailed implementation omitted
       onStart: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "rgb(255, 255, 255)",
@@ -1327,8 +1406,8 @@ export const dummyDefaultProps = {
       onStartNewChat: () => {},
       // Detailed implementation omitted
       onMinimize: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "rgb(255, 255, 255)",
@@ -1413,10 +1492,15 @@ export const dummyDefaultProps = {
         startNewChatButtonClassName: undefined
       }
     },
-    isReconnectEnabled: undefined,
     reconnectId: undefined,
     redirectInSameWindow: undefined
   },
+  startChatErrorPaneProps: {
+    controlProps: {
+      titleText: "We are unable to load chat at this time.",
+      subtitleText: "Please try again later."
+    }
+  },
   styleProps: {
     generalStyles: {
       position: "absolute",
@@ -1535,6 +1619,12 @@ export const dummyDefaultProps = {
         lineHeight: "16px",
         padding: "0px 10px 0 10px"
       },
+      userMessageBoxStyles: {
+        maxWidth: "90%"
+      },
+      systemMessageBoxStyles: {
+        maxWidth: "90%"
+      },
       typingIndicatorStyleProps: {
         marginLeft: "10px",
         marginBottom: "5px",
@@ -1654,6 +1744,9 @@ export const dummyDefaultProps = {
       },
       attachmentSizeStyles: {
         display: "none"
+      },
+      receivedMessageAnchorStyles: {
+        color: "white"
       }
     },
     localizedTexts: {

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,62 +1,58 @@
-import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
-import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
-import { Constants } from "../../../common/Constants";
-import { addDelayInMs, getWidgetEndChatEventName } from "../../../common/utils"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { getWidgetEndChatEventName } from "../../../common/utils";
+import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { checkPostChatEnabled, initiatePostChat } from "./setPostChatContextAndLoadSurvey";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
-
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  let conversationDetails = undefined;
-
-  try {
-    conversationDetails = await chatSDK.getConversationDetails();
-  } catch (erorr) {
-    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.GetConversationDetailsException,
-      ExceptionDetails: {
-        exception: `Failed to get conversation details: ${erorr}`
+  //Unable to end chat if token has expired
+  if (props.getAuthToken) {
+    const authClientFunction = getAuthClientFunction(props.chatConfig);
+    if (props.getAuthToken && authClientFunction) {
+      // set auth token to chat sdk before end chat
+      const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
+      if (!authSuccess) {
+        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.GetAuthTokenFailed,
+          ExceptionDetails: {
+            exception: "Unable to get auth token during end chat"
+          }
+        });
       }
-    });
+    }
   }
-
-  if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === Constants.truePascal) {
-    const skipEndChatSDK = false;
-    const skipCloseChat = true;
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, false);
-
-    if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+  const isPostChatEnabled = checkPostChatEnabled(props, state);
+  if (isPostChatEnabled) {
+    try {
+      await initiatePostChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    } catch (error) {
+      // Ending chat because something went wrong
+      await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+    }
+  } else {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
       dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.PostchatLoading
-      });
-      await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-      const loadPostChatEvent = {
-        eventName: BroadcastEvent.LoadPostChatSurvey
-      };
-      BroadcastService.postMessage(loadPostChatEvent);
-    } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
       dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.InActive
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
       });
+    } else {
+      await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
     }
-
-    return;
   }
+};
 
-  await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK) {
     try {
@@ -73,9 +69,8 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
       });
       postMessageToOtherTab = false;
     }
-  } // Need to clear these states immediately when chat ended from OC.
-
-
+  }
+  // Need to clear these states immediately when chat ended from OC.
   dispatch({
     type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
     payload: undefined
@@ -88,14 +83,17 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
     payload: undefined
   });
-
+  dispatch({
+    type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: undefined
+  });
   if (!skipCloseChat) {
     try {
       var _props$webChatContain;
-
       adapter === null || adapter === void 0 ? void 0 : adapter.end();
       setAdapter(undefined);
-      setWebChatStyles({ ...defaultWebChatContainerStatefulProps.webChatStyles,
+      setWebChatStyles({
+        ...defaultWebChatContainerStatefulProps.webChatStyles,
         ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
       });
       WebChatStoreLoader.store = null;
@@ -104,9 +102,21 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         payload: ConversationState.Closed
       });
       dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        type: LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
         payload: false
       });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: undefined
+      });
       dispatch({
         type: LiveChatWidgetActionType.SET_RECONNECT_ID,
         payload: undefined
@@ -115,10 +125,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
         payload: null
       });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
-        payload: 0
-      });
       dispatch({
         type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
         payload: {
@@ -127,15 +133,17 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           proactiveChatInNewWindow: false
         }
       });
-
       if (postMessageToOtherTab) {
         var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps;
-
         const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
         BroadcastService.postMessage({
           eventName: endChatEventName
         });
       }
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CloseChatCall,
+        Description: "Chat was closed succesfully"
+      });
     } catch (error) {
       TelemetryHelper.logActionEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.CloseChatMethodException,
@@ -143,8 +151,12 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           exception: `Failed to endChat: ${error}`
         }
       });
+    } finally {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
+      });
     }
   }
 };
-
 export { prepareEndChat, endChat };

package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js

@@ -2,7 +2,6 @@ import { shouldShowChatButton, shouldShowProactiveChatPane } from "../../../cont
 import { defaultLiveChatWidgetGeneralStyles } from "./defaultStyles/defaultLiveChatWidgetGeneralStyles";
 export const getGeneralStylesForButton = state => {
   let generalStylesForButton = defaultLiveChatWidgetGeneralStyles;
-
   if (!shouldShowChatButton(state) && !shouldShowProactiveChatPane(state)) {
     generalStylesForButton = Object.assign({}, defaultLiveChatWidgetGeneralStyles, {
       boxShadow: "0px 0px 2px rgba(0, 0, 0, 0.16), 0px 4px 8px rgba(0, 0, 0, 0.12)",
@@ -12,6 +11,5 @@ export const getGeneralStylesForButton = state => {
       padding: "0.5"
     });
   }
-
   return generalStylesForButton;
 };

package/lib/esm/components/livechatwidget/common/initCallingSdk.js

@@ -1,6 +1,7 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
   try {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,18 +14,15 @@ export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       });
       return true;
     }
-
     return false;
   } catch (error) {
-    if (error !== "Voice and video call is not enabled") {
-      TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
-        Event: TelemetryEvent.CallingSDKLoadFailed,
-        ExceptionDetails: {
-          exception: error
-        }
-      });
-    }
-
+    TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.CallingSDKLoadFailed,
+      ExceptionDetails: {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        exception: error.message
+      }
+    });
     return false;
   }
 };