@microsoft/omnichannel-chat-widget 0.1.0-main.edd8c2a → 0.1.0-main.fb426ed

package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js

@@ -5,85 +5,63 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.isInlineMediaSupported = exports.getFileAttachmentIconData = void 0;
 
-var _BrowserVendor = require("../../webchatcontroller/enums/BrowserVendor");
+var _Icons = require("../../../../assets/Icons");
 
 var _BrowserInfo = require("./BrowserInfo");
 
-var _archiveIcon = _interopRequireDefault(require("../../../../assets/icons/archiveIcon.svg"));
-
-var _audioIcon = _interopRequireDefault(require("../../../../assets/icons/audioIcon.svg"));
-
-var _blankIcon = _interopRequireDefault(require("../../../../assets/icons/blankIcon.svg"));
-
-var _videoIcon = _interopRequireDefault(require("../../../../assets/icons/videoIcon.svg"));
-
-var _imageIcon = _interopRequireDefault(require("../../../../assets/icons/imageIcon.svg"));
-
-var _wordIcon = _interopRequireDefault(require("../../../../assets/icons/wordIcon.svg"));
-
-var _oneNoteIcon = _interopRequireDefault(require("../../../../assets/icons/oneNoteIcon.svg"));
-
-var _powerpointIcon = _interopRequireDefault(require("../../../../assets/icons/powerpointIcon.svg"));
-
-var _visioIcon = _interopRequireDefault(require("../../../../assets/icons/visioIcon.svg"));
-
-var _pdfIcon = _interopRequireDefault(require("../../../../assets/icons/pdfIcon.svg"));
-
-var _excelIcon = _interopRequireDefault(require("../../../../assets/icons/excelIcon.svg"));
+var _BrowserVendor = require("../../webchatcontroller/enums/BrowserVendor");
 
 var _Constants = require("../../../../common/Constants");
 
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 const FileAttachmentIconMap = {
-  "aac": _audioIcon.default,
-  "aiff": _audioIcon.default,
-  "alac": _audioIcon.default,
-  "avchd": _videoIcon.default,
-  "avi": _videoIcon.default,
-  "bmp": _imageIcon.default,
-  "doc": _wordIcon.default,
-  "docx": _wordIcon.default,
-  "flac": _audioIcon.default,
-  "flv": _videoIcon.default,
-  "gif": _imageIcon.default,
-  "jiff": _imageIcon.default,
-  "jpeg": _imageIcon.default,
-  "jpg": _imageIcon.default,
-  "mpe": _videoIcon.default,
-  "mpeg": _videoIcon.default,
-  "mpg": _videoIcon.default,
-  "mpv": _videoIcon.default,
-  "mp2": _audioIcon.default,
-  "mp3": _audioIcon.default,
-  "mp4": _videoIcon.default,
-  "m4p": _videoIcon.default,
-  "m4v": _videoIcon.default,
-  "mov": _videoIcon.default,
-  "one": _oneNoteIcon.default,
-  "pcm": _audioIcon.default,
-  "pdf": _pdfIcon.default,
-  "png": _imageIcon.default,
-  "ppt": _powerpointIcon.default,
-  "pptx": _powerpointIcon.default,
-  "qt": _videoIcon.default,
-  "rar": _archiveIcon.default,
-  "swf": _videoIcon.default,
-  "tar": _archiveIcon.default,
-  "tar.gz": _archiveIcon.default,
-  "tgz": _archiveIcon.default,
-  "txt": _blankIcon.default,
-  "vsd": _visioIcon.default,
-  "vsdx": _visioIcon.default,
-  "wav": _audioIcon.default,
-  "webm": _videoIcon.default,
-  "wma": _audioIcon.default,
-  "wmv": _videoIcon.default,
-  "xls": _excelIcon.default,
-  "xlsx": _excelIcon.default,
-  "zip": _archiveIcon.default,
-  "zipx": _archiveIcon.default,
-  "7z": _archiveIcon.default
+  "aac": _Icons.AudioIcon,
+  "aiff": _Icons.AudioIcon,
+  "alac": _Icons.AudioIcon,
+  "avchd": _Icons.VideoIcon,
+  "avi": _Icons.VideoIcon,
+  "bmp": _Icons.ImageIcon,
+  "doc": _Icons.WordIcon,
+  "docx": _Icons.WordIcon,
+  "flac": _Icons.AudioIcon,
+  "flv": _Icons.VideoIcon,
+  "gif": _Icons.ImageIcon,
+  "jiff": _Icons.ImageIcon,
+  "jpeg": _Icons.ImageIcon,
+  "jpg": _Icons.ImageIcon,
+  "mpe": _Icons.VideoIcon,
+  "mpeg": _Icons.VideoIcon,
+  "mpg": _Icons.VideoIcon,
+  "mpv": _Icons.VideoIcon,
+  "mp2": _Icons.AudioIcon,
+  "mp3": _Icons.AudioIcon,
+  "mp4": _Icons.VideoIcon,
+  "m4p": _Icons.VideoIcon,
+  "m4v": _Icons.VideoIcon,
+  "mov": _Icons.VideoIcon,
+  "one": _Icons.OneNoteIcon,
+  "pcm": _Icons.AudioIcon,
+  "pdf": _Icons.PDFIcon,
+  "png": _Icons.ImageIcon,
+  "ppt": _Icons.PowerpointIcon,
+  "pptx": _Icons.PowerpointIcon,
+  "qt": _Icons.VideoIcon,
+  "rar": _Icons.ArchiveIcon,
+  "swf": _Icons.VideoIcon,
+  "tar": _Icons.ArchiveIcon,
+  "tar.gz": _Icons.ArchiveIcon,
+  "tgz": _Icons.ArchiveIcon,
+  "txt": _Icons.BlankIcon,
+  "vsd": _Icons.VisioIcon,
+  "vsdx": _Icons.VisioIcon,
+  "wav": _Icons.AudioIcon,
+  "webm": _Icons.VideoIcon,
+  "wma": _Icons.AudioIcon,
+  "wmv": _Icons.VideoIcon,
+  "xls": _Icons.ExcelIcon,
+  "xlsx": _Icons.ExcelIcon,
+  "zip": _Icons.ArchiveIcon,
+  "zipx": _Icons.ArchiveIcon,
+  "7z": _Icons.ArchiveIcon
 };
 /**
  * Get file attachment icon image depending on extension.
@@ -94,7 +72,7 @@ const FileAttachmentIconMap = {
 const getFileAttachmentIconData = extension => {
   const key = extension.startsWith(".") ? extension.slice(1) : extension || "";
 
-  const icon = FileAttachmentIconMap[key.toLowerCase()] || _blankIcon.default;
+  const icon = FileAttachmentIconMap[key.toLowerCase()] || _Icons.BlankIcon;
 
   return icon;
 }; // Check if browser supports inline media playing for current media format

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.createActivityMiddleware = void 0;
 
-var _react = _interopRequireDefault(require("react"));
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
 
 var _Constants = require("../../../../../common/Constants");
 
@@ -15,16 +15,16 @@ var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
 
 var _MessageType = require("../../enums/MessageType");
 
+var _react = _interopRequireDefault(require("react"));
+
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
 
 var _defaultUserMessageStyles = require("./defaultStyles/defaultUserMessageStyles");
 
 var _utils = require("../../../../../common/utils");
 
-var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
-
-var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /******
@@ -34,49 +34,9 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * 1. Renders system messages differently, according to Microsoft LiveChatWidget styles
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
- * 4. Triggers end conversation sequence when the chat thread is deleted
  ******/
 const loggedSystemMessages = new Array(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const handleThreadUpdate = channelData => {
-  var _channelData$properti, _channelData$properti2;
-
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
-    Description: "IC3 ThreadUpdateEvent Received"
-  });
-
-  const postConversationEndedAction = () => {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-      Description: "Conversation is ended by agent side or by timeout."
-    });
-  }; // If the Thread is deleted, then display post conversation survey if enabled.
-
-
-  const isThreadDeleted = (channelData === null || channelData === void 0 ? void 0 : (_channelData$properti = channelData.properties) === null || _channelData$properti === void 0 ? void 0 : (_channelData$properti2 = _channelData$properti.isdeleted) === null || _channelData$properti2 === void 0 ? void 0 : _channelData$properti2.toLowerCase()) === _Constants.Constants.true;
-
-  if (isThreadDeleted) {
-    postConversationEndedAction();
-    return;
-  } //check if customer is still in the thread
-
-
-  if (channelData.members && channelData.members.length > 0) {
-    for (let i = 0; i < channelData.members.length; i++) {
-      const id = channelData.members[i].id;
-      const tag = channelData.members[i].tag; // In case of ACS customer is not removed from thread and has "left" tag
-
-      if (id.startsWith(_Constants.Constants.visitorIdPrefix) && tag !== _Constants.Constants.left) {
-        return;
-      }
-    }
-  }
-
-  postConversationEndedAction();
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
 const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
 
@@ -129,7 +89,10 @@ const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps
       var _card$activity$channe3;
 
       if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === _MessageType.MessageTypes.Thread) {
-        handleThreadUpdate(card.activity.channelData);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
+          Description: "IC3 ThreadUpdateEvent Received"
+        });
       }
 
       return () => false;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -11,6 +11,8 @@ var _react = _interopRequireDefault(require("react"));
 
 var _FileAttachmentIconManager = require("../../../common/utils/FileAttachmentIconManager");
 
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _WebChatActionType = require("../../enums/WebChatActionType");
@@ -211,7 +213,7 @@ const createAttachmentMiddleware = enableInlinePlaying => {
         const errorData = "Unable to parse the adaptive card format";
 
         _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: "InvalidAdaptiveCardFormat",
+          eventName: _TelemetryConstants.BroadcastEvent.InvalidAdaptiveCardFormat,
           payload: {
             Message: errorData,
             ExceptionDetails: e

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -28,22 +28,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === _MessageType.MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === _MessageType.MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,45 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createWebChatTelemetry = createWebChatTelemetry;
+
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+
+function createWebChatTelemetry() {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case _TelemetryConstants.LogLevel.DEBUG:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.DEBUG, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.WARN:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.WARN, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.ERROR:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.INFO:
+      default:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.INFO, event);
+
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/cjs/contexts/common/ConversationState.js

@@ -14,6 +14,7 @@ exports.ConversationState = ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 8] = "Closed";
 })(ConversationState || (exports.ConversationState = ConversationState = {}));

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -17,13 +17,13 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 9] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 10] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 11] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
   LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
@@ -36,4 +36,7 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 25] = "SET_RECONNECT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -12,6 +12,10 @@ var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontaine
 const getLiveChatWidgetContextInitialState = props => {
   var _props$webChatContain;
 
+  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
+    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  }
+
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
@@ -22,7 +26,9 @@ const getLiveChatWidgetContextInitialState = props => {
       chatToken: undefined,
       postChatContext: undefined,
       telemetryInternalData: {},
-      globalDir: "ltr"
+      globalDir: "ltr",
+      liveChatContext: undefined,
+      customContext: undefined
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
@@ -41,7 +47,8 @@ const getLiveChatWidgetContextInitialState = props => {
         proactiveChatInNewWindow: false
       },
       e2vvEnabled: false,
-      unreadMessageCount: 0
+      unreadMessageCount: 0,
+      conversationEndedByAgent: false
     },
     uiStates: {
       showConfirmationPane: false,
@@ -54,7 +61,7 @@ const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };
 
 exports.getLiveChatWidgetContextInitialState = getLiveChatWidgetContextInitialState;

package/lib/cjs/contexts/createReducer.js

@@ -7,8 +7,6 @@ exports.createReducer = void 0;
 
 var _LiveChatWidgetActionType = require("./common/LiveChatWidgetActionType");
 
-var _TelemetryManager = require("../common/telemetry/TelemetryManager");
-
 /* eslint-disable indent */
 const createReducer = () => {
   const reducer = (state, action) => {
@@ -71,6 +69,14 @@ const createReducer = () => {
           }
         };
 
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            customContext: action.payload
+          }
+        };
+
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT:
         return { ...state,
           appStates: { ...state.appStates,
@@ -93,13 +99,6 @@ const createReducer = () => {
           }
         };
 
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -145,6 +144,7 @@ const createReducer = () => {
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN:
         return { ...state,
           domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
             chatToken: action.payload
           }
         };
@@ -196,7 +196,6 @@ const createReducer = () => {
         };
 
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        _TelemetryManager.TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload
@@ -217,6 +216,25 @@ const createReducer = () => {
           }
         };
 
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            liveChatContext: action.payload
+          }
+        };
+
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_STATE:
+        return { ...action.payload
+        };
+
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
+        return { ...state,
+          appStates: { ...state.appStates,
+            conversationEndedByAgent: action.payload
+          }
+        };
+
       default:
         return state;
     }

package/lib/cjs/controller/componentController.js

@@ -26,7 +26,7 @@ const shouldShowHeader = state => {
 exports.shouldShowHeader = shouldShowHeader;
 
 const shouldShowFooter = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === _ConversationState.ConversationState.Active;
+  return !state.appStates.isMinimized && (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.InActive);
 };
 
 exports.shouldShowFooter = shouldShowFooter;
@@ -38,7 +38,7 @@ const shouldShowEmailTranscriptPane = state => {
 exports.shouldShowEmailTranscriptPane = shouldShowEmailTranscriptPane;
 
 const shouldShowWebChatContainer = state => {
-  return state.appStates.conversationState === _ConversationState.ConversationState.Active;
+  return state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.InActive;
 };
 
 exports.shouldShowWebChatContainer = shouldShowWebChatContainer;

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -0,0 +1,99 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createOnNewAdapterActivityHandler = void 0;
+
+var _TelemetryConstants = require("../common/telemetry/TelemetryConstants");
+
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
+var _Constants = require("../common/Constants");
+
+var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
+
+const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  const onNewAdapterActivityHandler = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+
+    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message;
+    const isNotHistoryMessage = isActivityMessage && !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.historyMessageTag)) && !(activity !== null && activity !== void 0 && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && _activity$channelData3.fromList);
+
+    if (isNotHistoryMessage) {
+      raiseMessageEvent(activity);
+    }
+  };
+
+  const raiseMessageEvent = activity => {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message) {
+      var _text, _text2, _activity$channelData4, _activity$from;
+
+      const payload = {
+        // To identify hidden contents vs empty content
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
+        type: activity === null || activity === void 0 ? void 0 : activity.type,
+        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+        userId: userId,
+        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
+        messageType: ""
+      };
+
+      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _Constants.Constants.userMessageTag) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        payload.messageType = _Constants.Constants.userMessageTag;
+        const newMessageSentEvent = {
+          eventName: _TelemetryConstants.BroadcastEvent.NewMessageSent,
+          payload: payload
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(newMessageSentEvent);
+
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.MessageSent,
+          Description: "New message sent"
+        });
+      } else {
+        var _activity$channelData5, _activity$channelData6;
+
+        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.systemMessageTag)) {
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          payload.messageType = _Constants.Constants.systemMessageTag;
+        } else {
+          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
+
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+
+          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+            return;
+          }
+
+          payload.messageType = _Constants.Constants.userMessageTag;
+        }
+
+        const newMessageReceivedEvent = {
+          eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+          payload: payload
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
+
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.MessageReceived,
+          Description: "New message received",
+          Data: payload
+        });
+      }
+    }
+  };
+
+  return onNewAdapterActivityHandler;
+};
+
+exports.createOnNewAdapterActivityHandler = createOnNewAdapterActivityHandler;