@microsoft/omnichannel-chat-widget 0.1.0-main.edd8c2a → 0.1.0-main.f514612

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js

@@ -0,0 +1,107 @@
+import { WebChatActionType } from "../../enums/WebChatActionType";
+import { Constants } from "../../../../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+
+const createMessageTimeStampMiddleware = _ref => {
+  let {
+    dispatch
+  } = _ref;
+  return next => action => {
+    if (isApplicable(action)) {
+      return next(evaluateTagsAndOverrideTimeStamp(action));
+    }
+
+    return next(action);
+  };
+};
+
+const isApplicable = action => {
+  return action.type === WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && isPVAConversation(action) && isPayloadValid(action) && isValidChannel(action);
+};
+
+const isPayloadValid = action => {
+  var _action$payload;
+
+  return action === null || action === void 0 ? void 0 : (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+};
+
+const isValidChannel = action => {
+  var _action$payload2, _action$payload2$acti;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : _action$payload2$acti.channelId) === Constants.acsChannel;
+};
+
+const isPVAConversation = action => {
+  return !isTagIncluded(action, Constants.systemMessageTag) && !isTagIncluded(action, Constants.publicMessageTag) && !isRoleUserOn(action);
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const isTagIncluded = (action, tag) => {
+  return isDataTagsPresent(action) && action.payload.activity.channelData.tags.includes(tag);
+};
+
+const isRoleUserOn = action => {
+  var _action$payload3, _action$payload3$acti, _action$payload3$acti2;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload3 = action.payload) === null || _action$payload3 === void 0 ? void 0 : (_action$payload3$acti = _action$payload3.activity) === null || _action$payload3$acti === void 0 ? void 0 : (_action$payload3$acti2 = _action$payload3$acti.from) === null || _action$payload3$acti2 === void 0 ? void 0 : _action$payload3$acti2.role) === Constants.userMessageTag;
+};
+
+const overrideTimeStamp = (timestampOriginal, timeStampNew) => {
+  return isTimestampValid(timeStampNew) ? timeStampNew : timestampOriginal;
+};
+
+const isTimestampValid = timeStamp => {
+  const regex = /(\d{4}-(0[1-9]|1[0-2])-(0[1-9]|[12]\d|3[01])(T)(\d{2})(:{1})(\d{2})(:{1})(\d{2})(.\d+)([Z]{1}))/;
+  return regex.test(timeStamp);
+};
+
+const isDataTagsPresent = action => {
+  var _action$payload4, _action$payload4$acti, _action$payload4$acti2;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload4 = action.payload) === null || _action$payload4 === void 0 ? void 0 : (_action$payload4$acti = _action$payload4.activity) === null || _action$payload4$acti === void 0 ? void 0 : (_action$payload4$acti2 = _action$payload4$acti.channelData) === null || _action$payload4$acti2 === void 0 ? void 0 : _action$payload4$acti2.tags) && action.payload.activity.channelData.tags.length > 0;
+};
+
+const evaluateTagsAndOverrideTimeStamp = action => {
+  const tagValue = tagLookup(action, Constants.prefixTimestampTag);
+
+  if (tagValue) {
+    const newTimestamp = extractTimeStamp(tagValue);
+    action.payload.activity.timestamp = overrideTimeStamp(action.payload.activity.timestamp, newTimestamp);
+  }
+
+  return action;
+};
+
+const extractTimeStamp = timeStamp => {
+  if (timeStamp && timeStamp.length > 0) {
+    const ts = timeStamp.split(Constants.prefixTimestampTag);
+
+    if (ts && ts.length > 1) {
+      return ts[1];
+    }
+  }
+
+  return timeStamp;
+};
+
+const tagLookup = (action, tag) => {
+  if (!isDataTagsPresent(action)) {
+    return null;
+  }
+
+  const tags = action.payload.activity.channelData.tags;
+  let value;
+
+  if (tags && tags.length > 0) {
+    for (let i = 0; i < tags.length; i++) {
+      value = tags[i];
+
+      if (value && value.indexOf(tag) > -1) {
+        return value;
+      }
+    }
+  }
+
+  return null;
+};
+
+export default createMessageTimeStampMiddleware;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -17,22 +17,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,32 @@
+import { LogLevel } from "../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+export function createWebChatTelemetry() {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case LogLevel.DEBUG:
+        TelemetryHelper.logWebChatEvent(LogLevel.DEBUG, event);
+        break;
+
+      case LogLevel.WARN:
+        TelemetryHelper.logWebChatEvent(LogLevel.WARN, event);
+        break;
+
+      case LogLevel.ERROR:
+        TelemetryHelper.logWebChatEvent(LogLevel.ERROR, event);
+        break;
+
+      case LogLevel.INFO:
+      default:
+        TelemetryHelper.logWebChatEvent(LogLevel.INFO, event);
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/esm/contexts/common/ConversationState.js

@@ -7,6 +7,8 @@ export let ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["PostchatLoading"] = 7] = "PostchatLoading";
+  ConversationState[ConversationState["Postchat"] = 8] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 9] = "Closed";
 })(ConversationState || (ConversationState = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -10,13 +10,13 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 9] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 10] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 11] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
   LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
@@ -29,4 +29,10 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 25] = "SET_RECONNECT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 31] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 32] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 33] = "SET_WIDGET_INSTANCE_ID";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -1,7 +1,16 @@
 import { ConversationState } from "./ConversationState";
 import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { getWidgetCacheId, isNullOrUndefined } from "../../common/utils";
+import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
 export const getLiveChatWidgetContextInitialState = props => {
-  var _props$webChatContain;
+  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$webChatContain;
+
+  const widgetCacheId = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  const initialState = defaultClientDataStoreProvider().getData(widgetCacheId, "localStorage");
+
+  if (!isNullOrUndefined(initialState)) {
+    return JSON.parse(initialState);
+  }
 
   const LiveChatWidgetContextInitialState = {
     domainStates: {
@@ -13,14 +22,17 @@ export const getLiveChatWidgetContextInitialState = props => {
       chatToken: undefined,
       postChatContext: undefined,
       telemetryInternalData: {},
-      globalDir: "ltr"
+      globalDir: "ltr",
+      liveChatContext: undefined,
+      customContext: undefined,
+      widgetSize: undefined,
+      widgetInstanceId: ""
     },
     appStates: {
       conversationState: ConversationState.Closed,
       isMinimized: false,
       previousElementOnFocusBeforeModalOpen: null,
       outsideOperatingHours: false,
-      shouldShowPostChat: false,
       preChatResponseEmail: "",
       isAudioMuted: null,
       newMessage: false,
@@ -32,7 +44,8 @@ export const getLiveChatWidgetContextInitialState = props => {
         proactiveChatInNewWindow: false
       },
       e2vvEnabled: false,
-      unreadMessageCount: 0
+      unreadMessageCount: 0,
+      conversationEndedByAgent: false
     },
     uiStates: {
       showConfirmationPane: false,
@@ -45,5 +58,5 @@ export const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };

package/lib/esm/contexts/createReducer.js

@@ -1,6 +1,5 @@
 /* eslint-disable indent */
 import { LiveChatWidgetActionType } from "./common/LiveChatWidgetActionType";
-import { TelemetryManager } from "../common/telemetry/TelemetryManager";
 export const createReducer = () => {
   const reducer = (state, action) => {
     var _action$payload, _action$payload2, _action$payload3;
@@ -62,6 +61,14 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_CUSTOM_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            customContext: action.payload
+          }
+        };
+
       case LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT:
         return { ...state,
           appStates: { ...state.appStates,
@@ -84,13 +91,6 @@ export const createReducer = () => {
           }
         };
 
-      case LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -136,6 +136,7 @@ export const createReducer = () => {
       case LiveChatWidgetActionType.SET_CHAT_TOKEN:
         return { ...state,
           domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
             chatToken: action.payload
           }
         };
@@ -187,7 +188,6 @@ export const createReducer = () => {
         };
 
       case LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload
@@ -208,6 +208,41 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            liveChatContext: action.payload
+          }
+        };
+
+      case LiveChatWidgetActionType.SET_WIDGET_STATE:
+        return { ...action.payload
+        };
+
+      case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
+        return { ...state,
+          appStates: { ...state.appStates,
+            conversationEndedByAgent: action.payload
+          }
+        };
+
+      case LiveChatWidgetActionType.SET_WIDGET_SIZE:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetSize: action.payload
+          }
+        };
+
+      case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetInstanceId: action.payload
+          }
+        };
+
       default:
         return state;
     }

package/lib/esm/controller/componentController.js

@@ -1,6 +1,6 @@
 import { ConversationState } from "../contexts/common/ConversationState";
 export const shouldShowChatButton = state => {
-  return state.appStates.isMinimized || state.appStates.conversationState === ConversationState.Closed;
+  return (state.appStates.isMinimized || state.appStates.conversationState === ConversationState.Closed) && state.appStates.skipChatButtonRendering == false; // Do not show chat button in case of popout
 };
 export const shouldShowProactiveChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ProactiveChat;
@@ -9,22 +9,22 @@ export const shouldShowHeader = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState !== ConversationState.Closed && state.appStates.conversationState !== ConversationState.ProactiveChat;
 };
 export const shouldShowFooter = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Active;
+  return !state.appStates.isMinimized && (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive);
 };
 export const shouldShowEmailTranscriptPane = state => {
   return state.uiStates.showEmailTranscriptPane;
 };
 export const shouldShowWebChatContainer = state => {
-  return state.appStates.conversationState === ConversationState.Active;
+  return state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive;
 };
 export const shouldShowLoadingPane = state => {
-  return !state.appStates.isMinimized && !state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Loading;
 };
 export const shouldShowReconnectChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ReconnectChat;
 };
 export const shouldShowPostChatLoadingPane = state => {
-  return !state.appStates.isMinimized && state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.PostchatLoading;
 };
 export const shouldShowOutOfOfficeHoursPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.OutOfOffice;

package/lib/esm/plugins/newMessageEventHandler.js

@@ -0,0 +1,82 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { Constants } from "../common/Constants";
+import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
+export const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  const onNewAdapterActivityHandler = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+
+    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message;
+    const isNotHistoryMessage = isActivityMessage && !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.historyMessageTag)) && !(activity !== null && activity !== void 0 && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && _activity$channelData3.fromList);
+
+    if (isNotHistoryMessage) {
+      raiseMessageEvent(activity);
+    }
+  };
+
+  const raiseMessageEvent = activity => {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
+      var _text, _text2, _activity$channelData4, _activity$from;
+
+      const payload = {
+        // To identify hidden contents vs empty content
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
+        type: activity === null || activity === void 0 ? void 0 : activity.type,
+        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+        userId: userId,
+        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
+        messageType: ""
+      };
+
+      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === Constants.userMessageTag) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        payload.messageType = Constants.userMessageTag;
+        const newMessageSentEvent = {
+          eventName: BroadcastEvent.NewMessageSent,
+          payload: payload
+        };
+        BroadcastService.postMessage(newMessageSentEvent);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.MessageSent,
+          Description: "New message sent"
+        });
+      } else {
+        var _activity$channelData5, _activity$channelData6;
+
+        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          payload.messageType = Constants.systemMessageTag;
+        } else {
+          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
+
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+
+          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+            return;
+          }
+
+          payload.messageType = Constants.userMessageTag;
+        }
+
+        const newMessageReceivedEvent = {
+          eventName: BroadcastEvent.NewMessageReceived,
+          payload: payload
+        };
+        BroadcastService.postMessage(newMessageReceivedEvent);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.MessageReceived,
+          Description: "New message received",
+          Data: payload
+        });
+      }
+    }
+  };
+
+  return onNewAdapterActivityHandler;
+};

package/lib/types/assets/Audios.d.ts

@@ -0,0 +1 @@
+export declare const NewMessageNotificationSoundBase64: string;

package/lib/types/assets/Icons.d.ts

@@ -0,0 +1,11 @@
+export declare const ArchiveIcon = "data:image/svg+xml;base64,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";
+export declare const AudioIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0xNzkyIDE0MDhxMCA2Mi0yOSAxMDl0LTc2IDgwLTEwNCA1MC0xMTEgMTdxLTU0IDAtMTExLTE3dC0xMDMtNDktNzYtODAtMzAtMTEwcTAtNjEgMjktMTA5dDc2LTgwIDEwNC01MCAxMTEtMTdxNTEgMCAxMDAgMTJ0OTIgMzlWMjI2TDc2OCA0NTB2MTIxNHEwIDYyLTI5IDEwOXQtNzYgODAtMTA0IDUwLTExMSAxN3EtNTQgMC0xMTEtMTd0LTEwMy00OS03Ni04MC0zMC0xMTBxMC02MSAyOS0xMDl0NzYtODAgMTA0LTUwIDExMS0xN3E1MSAwIDEwMCAxMnQ5MiAzOVYzNTBMMTc5MiA2MnYxMzQ2eiIgLz4NCjwvc3ZnPg==";
+export declare const BlankIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik01NDkgMGgxMjQzdjE3NTVsLTI5MyAyOTNIMjU2VjI5M0w1NDkgMHptMTExNSAxNzAxVjEyOEg2MDNMMzg0IDM0N3YxNTczaDEwNjFsMjE5LTIxOXoiIC8+DQo8L3N2Zz4=";
+export declare const ExcelIcon = "data:image/svg+xml;base64,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";
+export declare const ImageIcon = "data:image/svg+xml;base64,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";
+export declare const OneNoteIcon = "data:image/svg+xml;base64,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";
+export declare const PDFIcon = "data:image/svg+xml;base64,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";
+export declare const PowerpointIcon = "data:image/svg+xml;base64,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";
+export declare const VideoIcon = "data:image/svg+xml;base64,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";
+export declare const VisioIcon = "data:image/svg+xml;base64,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";
+export declare const WordIcon = "data:image/svg+xml;base64,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";

package/lib/types/common/Constants.d.ts

@@ -1,7 +1,11 @@
 export declare class Constants {
+    static readonly magicCodeBroadcastChannel = "MagicCodeChannel";
+    static readonly magicCodeResponseBroadcastChannel = "MagicCodeResponseChannel";
     static readonly systemMessageTag = "system";
     static readonly userMessageTag = "user";
+    static readonly historyMessageTag = "history";
     static readonly agentEndConversationMessageTag = "agentendconversation";
+    static readonly supervisorForceCloseMessageTag = "supervisorforceclosedconversation";
     static readonly receivedMessageClassName = "ms_lcw_webchat_received_message";
     static readonly sentMessageClassName = "ms_lcw_webchat_sent_message";
     static readonly webchatChannelId = "webchat";
@@ -30,6 +34,10 @@ export declare class Constants {
     static readonly queuePositionMessageTag = "queueposition";
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
+    static readonly hiddenTag = "Hidden";
+    static readonly prefixTimestampTag = "ServerMessageTimestamp_";
+    static readonly acsChannel = "ACS_CHANNEL";
+    static readonly publicMessageTag = "public";
     static readonly supportedAdaptiveCardContentTypes: Array<string>;
     static readonly maxUploadFileSize = "500000";
     static readonly imageRegex: RegExp;
@@ -55,7 +63,6 @@ export declare class Constants {
     static readonly ProactiveChatInviteTimeoutInMs = 60000;
     static readonly InputSubmit = "InputSubmit";
     static readonly ReconnectIdAttributeName = "oc.reconnectid";
-    static readonly redirectPageRequest = "redirectPageRequest";
     static readonly LiveChatWidget = "LiveChatWidgetNew";
     static readonly GuidPattern = "xx-x-4m-ym-xxx";
     static readonly Default = "default";
@@ -68,6 +75,9 @@ export declare class Constants {
     static readonly OpenLinkIconCssClass = "webchat__markdown__external-link-icon";
     static readonly internetConnectionTestUrl = "https://ocsdk-prod.azureedge.net/public/connecttest.txt";
     static readonly internetConnectionTestUrlText = "Omnichannel Connect Test";
+    static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
+    static readonly PostChatLoadingDurationInMs = 2000;
+    static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
 }
 export declare const Regex: {
     new (): {};
@@ -134,6 +144,12 @@ export declare enum ElementType {
 export declare enum ChatSDKError {
     WidgetUseOutsideOperatingHour = "WidgetUseOutsideOperatingHour"
 }
+export declare enum EnvironmentVersion {
+    prod = "prod",
+    dogfood = "df",
+    int = "int",
+    test = "test"
+}
 export declare class TranscriptConstants {
     static readonly ChatTranscriptsBodyColor = "#F5F5F5";
     static readonly TranscriptMessageEmojiMessageType = "http://schema.skype.com/emoji";
@@ -146,3 +162,13 @@ export declare class TranscriptConstants {
     static readonly AgentDialogColor = "#2266E3";
     static readonly AgentFontColor = "white";
 }
+export declare class AriaTelemetryConstants {
+    static readonly GERMANY_ENDPOINT: string;
+    static readonly GCCH_ENDPOINT: string;
+    static readonly DOD_ENDPOINT: string;
+    static readonly EUROPE_ENDPOINT: string;
+    static readonly MOONCAKE_ENDPOINT: string;
+    static readonly Public: string;
+    static readonly EU: string;
+    static readonly lcwEUDomainNames: Array<string>;
+}

package/lib/types/common/contextDataStore/DataStoreManager.d.ts

@@ -0,0 +1,4 @@
+import { IContextDataStore } from "../interfaces/IContextDataStore";
+export declare class DataStoreManager {
+    static clientDataStore?: IContextDataStore;
+}

package/lib/types/common/interfaces/IContextDataStore.d.ts

@@ -0,0 +1,14 @@
+export interface IContextDataStore {
+    /**
+     * getData: Get data from data store
+     */
+    getData: (key: string, type: string) => any;
+    /**
+     * setData: Set data to data store
+     */
+    setData: (key: string, value: any, type: string) => void;
+    /**
+     * removeData: Remove data from data store by key
+     */
+    removeData: (key: string, type: string) => void;
+}

package/lib/types/common/storage/default/defaultCacheManager.d.ts

@@ -0,0 +1,4 @@
+export declare class defaultCacheManager {
+    static InternalCache: any;
+}
+export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string) => void;

package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts

@@ -0,0 +1,2 @@
+import { IContextDataStore } from "../../interfaces/IContextDataStore";
+export declare const defaultClientDataStoreProvider: () => IContextDataStore;

package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts

@@ -0,0 +1,6 @@
+export declare const defaultInitializeInMemoryDataStore: (widgetId: string) => void;
+export declare const inMemoryDataStore: () => {
+    getData: (key: string) => any;
+    setData: (key: any, data: any) => void;
+    removeData: (key: string) => void;
+};