@microsoft/omnichannel-chat-widget 0.1.0-main.eb80fb1 → 0.1.0-main.ec08ec5

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -4,74 +4,66 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.createMarkdown = void 0;
-
 var _markdownIt = _interopRequireDefault(require("markdown-it"));
-
-var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
-
 var _markdownItForInline = _interopRequireDefault(require("markdown-it-for-inline"));
-
 var _defaultMarkdownLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts");
-
 var _Constants = require("../../../common/Constants");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdownSupport) => {
   let markdown;
-
   if (!disableMarkdownMessageFormatting) {
     markdown = new _markdownIt.default(_Constants.Constants.Default, {
       html: true,
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
     });
-    markdown.use(_slackMarkdownIt.default); // Markdown override for open link in new tab
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any, quotes
-
-    markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {
-      const targetAttrIndex = tokens[idx].attrIndex(_Constants.Constants.Target); // Put a transparent pixel instead of the "open in new window" icon, so developers can easily modify the icon in CSS.
-
-      const TRANSPARENT_GIF = "data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7";
-
-      if (~targetAttrIndex) {
-        tokens[idx].attrs[targetAttrIndex][1] = _Constants.Constants.Blank;
-      } else {
-        tokens[idx].attrPush([_Constants.Constants.Target, _Constants.Constants.Blank]);
-      }
-
-      const relAttrIndex = tokens[idx].attrIndex(_Constants.Constants.TargetRelationship);
-
-      if (~relAttrIndex) {
-        tokens[idx].attrs[relAttrIndex][1] = _Constants.Constants.TargetRelationshipAttributes;
-      } else {
-        tokens[idx].attrPush([_Constants.Constants.TargetRelationship, _Constants.Constants.TargetRelationshipAttributes]);
-        tokens[idx].attrPush([_Constants.Constants.Title, _defaultMarkdownLocalizedTexts.defaultMarkdownLocalizedTexts.MARKDOWN_EXTERNAL_LINK_ALT]); // eslint-disable-next-line quotes
-
-        const iconTokens = markdown.parseInline(`![${_defaultMarkdownLocalizedTexts.defaultMarkdownLocalizedTexts.MARKDOWN_EXTERNAL_LINK_ALT}](${TRANSPARENT_GIF})`, env)[0].children;
-
-        if (iconTokens && iconTokens.length > 0) {
-          iconTokens[0].attrJoin("class", _Constants.Constants.OpenLinkIconCssClass);
-          tokens.splice(idx + 2, 0, ...iconTokens);
-        }
-      }
-    });
+    // ToDo: Commenting below usage of plugin until deferred bug is resolved: https://github.com/mayashavin/markdown-it-slack/issues/1
+    // markdown.use(MarkdownSlack);
   } else {
     markdown = new _markdownIt.default(_Constants.Constants.Zero, {
       html: true,
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
     });
-    markdown.enable(["entity", // Rule to process html entity - {, ¯, "
-    "linkify", // Rule to replace link-like texts with link nodes
-    "html_block", // Rule to process html blocks and paragraphs
-    "html_inline", // Rule to process html tags
+    markdown.enable(["entity",
+    // Rule to process html entity - {, ¯, "
+    "linkify",
+    // Rule to replace link-like texts with link nodes
+    "html_block",
+    // Rule to process html blocks and paragraphs
+    "html_inline",
+    // Rule to process html tags
     "newline" // Rule to proceess '\n'
     ]);
   }
 
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {
+    const targetAttrIndex = tokens[idx].attrIndex(_Constants.Constants.Target);
+    // Put a transparent pixel instead of the "open in new window" icon, so developers can easily modify the icon in CSS.
+    const TRANSPARENT_GIF = "data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7";
+    if (~targetAttrIndex) {
+      tokens[idx].attrs[targetAttrIndex][1] = _Constants.Constants.Blank;
+    } else {
+      tokens[idx].attrPush([_Constants.Constants.Target, _Constants.Constants.Blank]);
+    }
+    const relAttrIndex = tokens[idx].attrIndex(_Constants.Constants.TargetRelationship);
+    if (~relAttrIndex) {
+      tokens[idx].attrs[relAttrIndex][1] = _Constants.Constants.TargetRelationshipAttributes;
+    } else {
+      tokens[idx].attrPush([_Constants.Constants.TargetRelationship, _Constants.Constants.TargetRelationshipAttributes]);
+      if (!disableMarkdownMessageFormatting) {
+        tokens[idx].attrPush([_Constants.Constants.Title, _defaultMarkdownLocalizedTexts.defaultMarkdownLocalizedTexts.MARKDOWN_EXTERNAL_LINK_ALT]);
+        // eslint-disable-next-line quotes
+        const iconTokens = markdown.parseInline(`![${_defaultMarkdownLocalizedTexts.defaultMarkdownLocalizedTexts.MARKDOWN_EXTERNAL_LINK_ALT}](${TRANSPARENT_GIF})`, env)[0].children;
+        if (iconTokens && iconTokens.length > 0) {
+          iconTokens[0].attrJoin("class", _Constants.Constants.OpenLinkIconCssClass);
+          tokens.splice(idx + 2, 0, ...iconTokens);
+        }
+      }
+    }
+  });
   return markdown;
 };
-
 exports.createMarkdown = createMarkdown;

package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -4,32 +4,21 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.dummyDefaultProps = void 0;
-
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-
 var _mockadapter = _interopRequireDefault(require("../../../webchatcontainerstateful/common/mockadapter"));
-
 var _Audios = require("../../../../assets/Audios");
-
 var _WebChatStoreLoader = require("../../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
-
 var _activityStatusMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware");
-
 var _activityMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware");
-
 var _attachmentMiddleware = _interopRequireDefault(require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware"));
-
 var _avatarMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
-
 var _createMarkdown = require("../createMarkdown");
-
 var _groupActivitiesMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware");
-
 var _typingIndicatorMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware");
-
+var _WebChatLogger = require("../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 /* eslint-disable @typescript-eslint/no-empty-function, @typescript-eslint/no-explicit-any */
+
 // eslint-disable-next-line @typescript-eslint/no-unused-vars
 const dummyDefaultProps = {
   audioNotificationProps: {
@@ -185,24 +174,28 @@ const dummyDefaultProps = {
         },
         audioCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#008000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         audioCallButtonHoverStyleProps: {
           filter: "brightness(0.8)"
         },
         videoCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#008000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         videoCallButtonHoverStyleProps: {
           filter: "brightness(0.8)"
@@ -213,13 +206,15 @@ const dummyDefaultProps = {
         },
         declineCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#DC0000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18,
-          marginLeft: "5px"
+          marginLeft: "5px",
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         incomingCallTitleStyleProps: {
           margin: "0 5px",
@@ -272,18 +267,6 @@ const dummyDefaultProps = {
           width: "50px",
           fontSize: "18px"
         },
-        currentCallTimerStyleProps: {
-          borderRadius: "2px",
-          margin: "1px",
-          color: "#FFFFFF",
-          paddingTop: "18px",
-          fontSize: 12,
-          fontFamily: "Segoe UI, Arial, sans-serif",
-          backgroundColor: "darkgrey",
-          height: "45px",
-          width: "50px",
-          textAlign: "center"
-        },
         videoTileStyleProps: {
           width: "100%",
           marginLeft: "auto",
@@ -347,7 +330,10 @@ const dummyDefaultProps = {
       hideChatTextContainer: false,
       hideChatSubtitle: false,
       hideChatTitle: false,
-      hideNotificationBubble: true
+      hideNotificationBubble: true,
+      unreadMessageString: "new messages",
+      largeUnreadMessageString: "99+",
+      ariaLabelUnreadMessageString: "you have new messages"
     },
     styleProps: {
       generalStyleProps: {
@@ -493,8 +479,8 @@ const dummyDefaultProps = {
       onConfirm: () => {},
       // Detailed implementation omitted
       onCancel: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "#FFFFFF",
@@ -799,6 +785,7 @@ const dummyDefaultProps = {
       },
       audioNotificationButtonProps: {
         id: "oc-lcw-footer-audionotification-button",
+        type: "icon",
         ariaLabel: "Turn sound off",
         toggleAriaLabel: "Turn sound on",
         iconName: "Volume3",
@@ -824,8 +811,10 @@ const dummyDefaultProps = {
         padding: "0 10px 5px 10px"
       },
       downloadTranscriptButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        icon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -835,8 +824,10 @@ const dummyDefaultProps = {
         backgroundColor: "#C8C8C8"
       },
       emailTranscriptButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        cicon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -846,8 +837,10 @@ const dummyDefaultProps = {
         backgroundColor: "#C8C8C8"
       },
       audioNotificationButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        icon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -898,7 +891,7 @@ const dummyDefaultProps = {
         className: undefined
       },
       closeButtonProps: {
-        id: "oc-lcw-header-minimize-button",
+        id: "oc-lcw-header-close-button",
         type: "icon",
         iconName: "ChromeClose",
         ariaLabel: "Close",
@@ -1077,8 +1070,8 @@ const dummyDefaultProps = {
       titleText: "We're Offline",
       subtitleText: "No agents available",
       onClick: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       // ...[Existing chat button style props]
       iconStyleProps: {
@@ -1096,8 +1089,8 @@ const dummyDefaultProps = {
         text: "We're Offline"
       },
       onMinimizeClick: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       // ...[Existing chat button style props]
       generalStyleProps: {
@@ -1194,7 +1187,8 @@ const dummyDefaultProps = {
         backgroundColor: "#FFFFFF",
         borderColor: "#F1F1F1"
       }
-    }
+    },
+    isCustomerVoiceSurveyCompact: undefined
   },
   proactiveChatPaneProps: {
     componentOverrides: {
@@ -1214,7 +1208,17 @@ const dummyDefaultProps = {
       hideSubtitle: false,
       subtitleText: "Live chat support!",
       hideCloseButton: false,
-      closeButtonAriaLabel: "Close Button",
+      closeButtonProps: {
+        id: "oc-lcw-proactivechat-closebutton",
+        type: "icon",
+        iconName: "ChromeClose",
+        ariaLabel: "Close",
+        imageIconProps: undefined,
+        text: "Close",
+        onClick: undefined,
+        className: undefined,
+        hideButtonTitle: true
+      },
       isBodyContainerHorizantal: false,
       hideBodyTitle: false,
       bodyTitleText: "Hi! Have any questions? I am here to help.",
@@ -1224,8 +1228,8 @@ const dummyDefaultProps = {
       onClose: () => {},
       // Detailed implementation omitted
       onStart: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "rgb(255, 255, 255)",
@@ -1356,8 +1360,8 @@ const dummyDefaultProps = {
       onStartNewChat: () => {},
       // Detailed implementation omitted
       onMinimize: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "rgb(255, 255, 255)",
@@ -1442,9 +1446,8 @@ const dummyDefaultProps = {
         startNewChatButtonClassName: undefined
       }
     },
-    authClientFunction: undefined,
-    isReconnectEnabled: undefined,
-    reconnectId: undefined
+    reconnectId: undefined,
+    redirectInSameWindow: undefined
   },
   styleProps: {
     generalStyles: {
@@ -1516,7 +1519,7 @@ const dummyDefaultProps = {
       internalErrorBoxClass: undefined,
       internalRenderErrorBox: undefined,
       locale: "en-US",
-      onTelemetry: undefined,
+      onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
       overrideLocalizedStrings: undefined,
       renderMarkdown: (0, _createMarkdown.createMarkdown)(false, false),
       scrollToEndButtonMiddleware: undefined,
@@ -1564,6 +1567,12 @@ const dummyDefaultProps = {
         lineHeight: "16px",
         padding: "0px 10px 0 10px"
       },
+      userMessageBoxStyles: {
+        maxWidth: "75%"
+      },
+      systemMessageBoxStyles: {
+        maxWidth: "75%"
+      },
       typingIndicatorStyleProps: {
         marginLeft: "10px",
         marginBottom: "5px",
@@ -1683,6 +1692,9 @@ const dummyDefaultProps = {
       },
       attachmentSizeStyles: {
         display: "none"
+      },
+      receivedMessageAnchorStyles: {
+        color: "white"
       }
     },
     localizedTexts: {
@@ -1706,8 +1718,17 @@ const dummyDefaultProps = {
       MIDDLEWARE_MESSAGE_RETRY: "Retry",
       PRECHAT_REQUIRED_FIELD_MISSING_MESSAGE: "{0} field is required",
       MARKDOWN_EXTERNAL_LINK_ALT: "Opens in a new window; external."
+    },
+    botMagicCode: {
+      disabled: false,
+      fwdUrl: ""
+    },
+    adaptiveCardStyles: {
+      background: "white",
+      color: "black"
     }
   },
-  telemetryConfig: undefined
+  telemetryConfig: undefined,
+  getAuthToken: undefined
 };
 exports.dummyDefaultProps = dummyDefaultProps;

package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js

@@ -4,11 +4,8 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.disposeTelemetryLoggers = void 0;
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
-
 const disposeTelemetryLoggers = () => {
   (0, _TelemetryManager.disposeLoggers)();
 };
-
 exports.disposeTelemetryLoggers = disposeTelemetryLoggers;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -3,80 +3,146 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endChat = void 0;
-
+exports.prepareEndChat = exports.endChat = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-
 var _ConversationState = require("../../../contexts/common/ConversationState");
-
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
-var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
-
-var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
-
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
-
+var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
+var _Constants = require("../../../common/Constants");
+var _utils = require("../../../common/utils");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter) => {
-  try {
-    var _props$webChatContain;
-
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
-    });
+const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
+  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
 
-    await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
-    adapter === null || adapter === void 0 ? void 0 : adapter.end();
-    setAdapter(undefined);
-    setWebChatStyles({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
-      ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-    });
-    _WebChatStoreLoader.WebChatStoreLoader.store = null;
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Closed
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
-      payload: false
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: undefined
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
-      payload: null
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-      payload: undefined
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-      payload: undefined
-    });
-
-    _omnichannelChatComponents.BroadcastService.postMessage({
-      eventName: "EndChat"
-    });
-  } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let conversationDetails = undefined;
+  try {
+    conversationDetails = await chatSDK.getConversationDetails();
+  } catch (erorr) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsException,
       ExceptionDetails: {
-        exception: ex
+        exception: `Failed to get conversation details: ${erorr}`
       }
     });
-
-    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "End Chat Call Failed: " + ex);
   }
+  if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+    const skipEndChatSDK = false;
+    const skipCloseChat = true;
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, false);
+    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.PostchatLoading
+      });
+      await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
+      const loadPostChatEvent = {
+        eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+      };
+      _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.InActive
+      });
+    }
+    return;
+  }
+  await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
 };
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.prepareEndChat = prepareEndChat;
+const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
+  if (!skipEndChatSDK) {
+    try {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
+      });
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+    } catch (ex) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+      postMessageToOtherTab = false;
+    }
+  }
+
+  // Need to clear these states immediately when chat ended from OC.
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+    payload: undefined
+  });
+  if (!skipCloseChat) {
+    try {
+      var _props$webChatContain;
+      adapter === null || adapter === void 0 ? void 0 : adapter.end();
+      setAdapter(undefined);
+      setWebChatStyles({
+        ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
+        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+      });
+      _WebChatStoreLoader.WebChatStoreLoader.store = null;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Closed
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: null
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
+      if (postMessageToOtherTab) {
+        var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps;
+        const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+        _omnichannelChatComponents.BroadcastService.postMessage({
+          eventName: endChatEventName
+        });
+      }
+    } catch (error) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatMethodException,
+        ExceptionDetails: {
+          exception: `Failed to endChat: ${error}`
+        }
+      });
+    }
+  }
+};
 exports.endChat = endChat;

package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js

@@ -4,14 +4,10 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.getGeneralStylesForButton = void 0;
-
 var _componentController = require("../../../controller/componentController");
-
 var _defaultLiveChatWidgetGeneralStyles = require("./defaultStyles/defaultLiveChatWidgetGeneralStyles");
-
 const getGeneralStylesForButton = state => {
   let generalStylesForButton = _defaultLiveChatWidgetGeneralStyles.defaultLiveChatWidgetGeneralStyles;
-
   if (!(0, _componentController.shouldShowChatButton)(state) && !(0, _componentController.shouldShowProactiveChatPane)(state)) {
     generalStylesForButton = Object.assign({}, _defaultLiveChatWidgetGeneralStyles.defaultLiveChatWidgetGeneralStyles, {
       boxShadow: "0px 0px 2px rgba(0, 0, 0, 0.16), 0px 4px 8px rgba(0, 0, 0, 0.12)",
@@ -21,8 +17,6 @@ const getGeneralStylesForButton = state => {
       padding: "0.5"
     });
   }
-
   return generalStylesForButton;
 };
-
 exports.getGeneralStylesForButton = getGeneralStylesForButton;