@microsoft/omnichannel-chat-widget 0.1.0-main.e170704 → 0.1.0-main.f5f497a

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -26,19 +26,28 @@ export let BroadcastEvent; // Events being logged
 
 (function (BroadcastEvent) {
   BroadcastEvent["LoadPostChatSurvey"] = "LoadPostChatSurvey";
-  BroadcastEvent["EndChat"] = "ChatEnded";
+  BroadcastEvent["ChatEnded"] = "ChatEnded";
   BroadcastEvent["NewMessageNotification"] = "NewMessageNotification";
   BroadcastEvent["UnreadMessageCount"] = "UnreadMessageCount";
-  BroadcastEvent["ChatWidgetStateChanged"] = "ChatWidgetStateChanged";
+  BroadcastEvent["StartProactiveChat"] = "StartProactiveChat";
   BroadcastEvent["ProactiveChatStartChat"] = "ProactiveChatStartChat";
   BroadcastEvent["ProactiveChatStartPopoutChat"] = "ProactiveChatStartPopoutChat";
+  BroadcastEvent["ProactiveChatIsInPopoutMode"] = "ProactiveChatIsInPopoutMode";
+  BroadcastEvent["ResetProactiveChatParams"] = "ResetProactiveChatParams";
   BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
   BroadcastEvent["NewMessageSent"] = "NewMessageSent";
   BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
   BroadcastEvent["RedirectPageRequest"] = "RedirectPageRequest";
+  BroadcastEvent["StartChat"] = "StartChat";
   BroadcastEvent["StartChatSkippingChatButtonRendering"] = "StartChatSkippingChatButtonRendering";
   BroadcastEvent["StartUnauthenticatedReconnectChat"] = "StartUnauthenticatedReconnectChat";
+  BroadcastEvent["InitiateEndChat"] = "InitiateEndChat";
   BroadcastEvent["SetCustomContext"] = "SetCustomContext";
+  BroadcastEvent["ChatRetrievedFromCache"] = "ChatRetrievedFromCache";
+  BroadcastEvent["MaximizeChat"] = "MaximizeChat";
+  BroadcastEvent["ChatInitiated"] = "ChatInitiated";
+  BroadcastEvent["CloseChat"] = "CloseChat";
+  BroadcastEvent["InitiateEndChatOnBrowserUnload"] = "InitiateEndChatOnBrowserUnload";
 })(BroadcastEvent || (BroadcastEvent = {}));
 
 export let TelemetryEvent;
@@ -90,8 +99,9 @@ export let TelemetryEvent;
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
   TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
-  TelemetryEvent["EndChatSDKCall"] = "EndChatCall";
+  TelemetryEvent["EndChatSDKCall"] = "EndChatSDKCall";
   TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
+  TelemetryEvent["WindowClosed"] = "WindowClosed";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
   TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
@@ -116,6 +126,8 @@ export let TelemetryEvent;
   TelemetryEvent["EmailTranscriptButtonClicked"] = "EmailTranscriptButtonClicked";
   TelemetryEvent["EmailTranscriptCancelButtonClicked"] = "EmailTranscriptCancelButtonClicked";
   TelemetryEvent["AudioToggleButtonClicked"] = "AudioToggleButtonClicked";
+  TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
+  TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -5,6 +5,7 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
 import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
+import { TelemetryHelper } from "./TelemetryHelper";
 export class TelemetryTimers {}
 
 _defineProperty(TelemetryTimers, "LcwLoadToChatButtonTimer", void 0);
@@ -72,7 +73,11 @@ export const RegisterLoggers = () => {
 
       const logLevel = telemetryEvent.logLevel ?? LogLevel.INFO;
       const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? ScenarioType.UNDEFINED;
-      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType));
+      const telemetryInput = parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType);
+      telemetryInput.telemetryInfo = {
+        telemetryInfo: TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput)
+      };
+      logger.log(logLevel, telemetryInput);
     });
   };
 

package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -3,7 +3,6 @@ import AWTEventProperties from "@microsoft/omnichannel-chat-sdk/lib/external/ari
 import AWTLogManager from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTLogManager";
 import { AWTPiiKind } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
 import { Constants, AriaTelemetryConstants, EnvironmentVersion } from "../../Constants";
-import { TelemetryHelper } from "../TelemetryHelper";
 import { TelemetryManager } from "../TelemetryManager";
 export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
   let _logger;
@@ -51,16 +50,19 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
     log: (logLevel, telemetryInput) => {
       try {
         let property;
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo;
         const eventProperties = new AWTEventProperties();
-        const event = TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput);
         eventProperties.setName(telemetryInput.scenarioType);
 
-        for (const key of Object.keys(event)) {
-          property = typeof event[key] === "object" ? JSON.stringify(event[key]) : event[key];
-          eventProperties.setProperty(key, property);
+        if (telemetryInfo) {
+          for (const key of Object.keys(telemetryInfo)) {
+            property = typeof telemetryInfo[key] === "object" ? JSON.stringify(telemetryInfo[key]) : telemetryInfo[key];
+            eventProperties.setProperty(key, property);
+          }
+
+          eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
         }
 
-        eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
         logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
       } catch (error) {
         console.error("Error in logging telemetry to Aria logger:" + error);

package/lib/esm/common/telemetry/loggers/consoleLogger.js

@@ -4,27 +4,28 @@ export const consoleLogger = () => {
   const consoleLogger = {
     log: (logLevel, telemetryInput) => {
       const payload = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.payload && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload : "";
+      const telemetryInfo = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.telemetryInfo && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo : "";
 
       try {
         switch (logLevel) {
           case LogLevel.INFO:
-            console.info(Constants.LiveChatWidget, payload);
+            console.info(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.DEBUG:
-            console.debug(Constants.LiveChatWidget, payload);
+            console.debug(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.WARN:
-            console.warn(Constants.LiveChatWidget, payload);
+            console.warn(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.ERROR:
-            console.error(Constants.LiveChatWidget, payload);
+            console.error(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           default:
-            console.debug(Constants.LiveChatWidget, payload);
+            console.debug(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
         }
       } catch (ex) {

package/lib/esm/common/utils.js

@@ -1,5 +1,6 @@
 import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
 import { KeyCodes } from "./KeyCodes";
+import { BroadcastEvent } from "./telemetry/TelemetryConstants";
 
 const getElementBySelector = selector => {
   let element;
@@ -277,6 +278,7 @@ export const createTimer = () => {
 
   };
 }; // Returns the domain of the org
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const getDomain = hostValue => {
   for (let i = 0; i < AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
@@ -286,4 +288,10 @@ export const getDomain = hostValue => {
   }
 
   return AriaTelemetryConstants.Public;
+};
+export const getWidgetCacheId = (orgId, widgetId) => {
+  return `${Constants.ChatWidgetStateChangedPrefix}_${orgId}_${widgetId}`;
+};
+export const getWidgetEndChatEventName = (orgId, widgetId) => {
+  return `${BroadcastEvent.ChatEnded}_${orgId}_${widgetId}`;
 };

package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js

@@ -177,6 +177,20 @@ export const CallingContainerStateful = props => {
         });
       }
     });
+    window.addEventListener("beforeunload", () => {
+      if (state.uiStates.isIncomingCall) {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.rejectCall();
+      } else {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.stopCall();
+      }
+
+      voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.close();
+      dispatch({
+        type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+        payload: false
+      });
+      resetCallingStates(true);
+    });
   }, []);
   const controlProps = {
     id: "oc-lcw-callingcontainer",

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -1,6 +1,6 @@
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
-import { ChatButton } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import React, { useEffect, useRef, useState } from "react";
+import { BroadcastService, ChatButton } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../common/Constants";
 import { setFocusOnElement } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
@@ -10,7 +10,7 @@ import { TelemetryTimers } from "../../common/telemetry/TelemetryManager";
 import { defaultOutOfOfficeChatButtonStyleProps } from "./common/styleProps/defaultOutOfOfficeChatButtonStyleProps";
 import useChatContextStore from "../../hooks/useChatContextStore";
 export const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP;
+  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
 
   const [state, dispatch] = useChatContextStore();
   const {
@@ -20,6 +20,7 @@ export const ChatButtonStateful = props => {
   } = props; //Setting OutOfOperatingHours Flag
 
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const proactiveChatInNewWindow = useRef(state.appStates.proactiveChatStates.proactiveChatInNewWindow);
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
     id: "oc-lcw-chat-button",
@@ -27,13 +28,18 @@ export const ChatButtonStateful = props => {
     titleText: "Let's Chat!",
     subtitleText: "We're online.",
     hideNotificationBubble: (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true || state.appStates.isMinimized === false,
-    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? Constants.maximumUnreadMessageCount.toString() + "+" : state.appStates.unreadMessageCount.toString() : "0",
+    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     onClick: async () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.LCWChatButtonClicked
       });
 
-      if (state.appStates.isMinimized) {
+      if (proactiveChatInNewWindow.current) {
+        const proactiveChatIsInPopoutModeEvent = {
+          eventName: BroadcastEvent.ProactiveChatIsInPopoutMode
+        };
+        BroadcastService.postMessage(proactiveChatIsInPopoutModeEvent);
+      } else if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -42,6 +48,7 @@ export const ChatButtonStateful = props => {
         await startChat();
       }
     },
+    unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
@@ -62,6 +69,7 @@ export const ChatButtonStateful = props => {
         });
       }
     },
+    unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
@@ -83,6 +91,9 @@ export const ChatButtonStateful = props => {
       });
     }
   }, []);
+  useEffect(() => {
+    proactiveChatInNewWindow.current = state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
   return /*#__PURE__*/React.createElement(ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,
     controlProps: outOfOperatingHours ? outOfOfficeControlProps : controlProps,

package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -105,8 +105,14 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
     let fileAttachmentName = TranscriptConstants.DefaultFileAttachmentName;
     let dialogColor = TranscriptConstants.CustomerDialogColor;
     let fontColor = TranscriptConstants.CustomerFontColor;
-
-    if (value.tags && value.tags.toLowerCase().indexOf(Constants.systemMessageTag) !== -1 || value.isControlMessage && value.isControlMessage === true || value.contentType && value.contentType.toLowerCase() === TranscriptConstants.AdaptiveCardType || value.deliveryMode && value.deliveryMode.toLowerCase() === TranscriptConstants.InternalMode) {
+    const isSystemMessage = value.tags && value.tags.toLowerCase().indexOf(Constants.systemMessageTag) !== -1;
+    const isControlMessage = value.isControlMessage && value.isControlMessage === true;
+    const isAdaptiveCard = value.contentType && value.contentType.toLowerCase() === TranscriptConstants.AdaptiveCardType;
+    const isInternalMessage = value.deliveryMode && value.deliveryMode.toLowerCase() === TranscriptConstants.InternalMode;
+    const isHiddenMessage = value.tags && value.tags.toLowerCase().indexOf(Constants.hiddenTag.toLowerCase()) !== -1;
+    const shouldIgnoreMessage = isSystemMessage || isControlMessage || isAdaptiveCard || isInternalMessage || isHiddenMessage;
+
+    if (shouldIgnoreMessage) {
       return;
     } else if (value.from) {
       if (value.from.application) {
@@ -127,7 +133,7 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 
       if (value.attachments && value.attachments.length > 0 && value.attachments[0].name) {
         fileAttachmentName = value.attachments[0].name;
-        value.content = attachmentMessage ?? "The following attachment was uploaded during the conversation:" + fileAttachmentName;
+        value.content = attachmentMessage ? attachmentMessage + " " + fileAttachmentName : "The following attachment was uploaded during the conversation: " + fileAttachmentName;
       }
     }
 

package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -253,18 +253,6 @@ export const dummyDefaultProps = {
           width: "50px",
           fontSize: "18px"
         },
-        currentCallTimerStyleProps: {
-          borderRadius: "2px",
-          margin: "1px",
-          color: "#FFFFFF",
-          paddingTop: "18px",
-          fontSize: 12,
-          fontFamily: "Segoe UI, Arial, sans-serif",
-          backgroundColor: "darkgrey",
-          height: "45px",
-          width: "50px",
-          textAlign: "center"
-        },
         videoTileStyleProps: {
           width: "100%",
           marginLeft: "auto",
@@ -328,7 +316,9 @@ export const dummyDefaultProps = {
       hideChatTextContainer: false,
       hideChatSubtitle: false,
       hideChatTitle: false,
-      hideNotificationBubble: true
+      hideNotificationBubble: true,
+      unreadMessageString: "new messages",
+      largeUnreadMessageString: "99+"
     },
     styleProps: {
       generalStyleProps: {
@@ -1688,6 +1678,10 @@ export const dummyDefaultProps = {
       MIDDLEWARE_MESSAGE_RETRY: "Retry",
       PRECHAT_REQUIRED_FIELD_MISSING_MESSAGE: "{0} field is required",
       MARKDOWN_EXTERNAL_LINK_ALT: "Opens in a new window; external."
+    },
+    botMagicCode: {
+      disabled: false,
+      fwdUrl: ""
     }
   },
   telemetryConfig: undefined

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -7,8 +7,8 @@ import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontro
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
 import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { Constants } from "../../../common/Constants";
+import { getWidgetEndChatEventName } from "../../../common/utils"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
   var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
 
@@ -19,7 +19,7 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
   if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === Constants.truePascal) {
     const skipEndChatSDK = false;
     const skipCloseChat = true;
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, true);
 
     if (postChatSurveyMode === PostChatSurveyMode.Embed) {
       const loadPostChatEvent = {
@@ -33,18 +33,27 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
       });
     }
   } else {
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat) => {
+const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK) {
     try {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.EndChatSDKCall
       });
-      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat()); // Need to clear these states immediately when chat ended from OC.
+
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
     } catch (ex) {
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.EndChatSDKCallFailed,
@@ -52,6 +61,7 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           exception: ex
         }
       });
+      postMessageToOtherTab = false;
     }
   }
 
@@ -82,16 +92,18 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         payload: null
       });
       dispatch({
-        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: undefined
-      });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-        payload: undefined
-      });
-      BroadcastService.postMessage({
-        eventName: BroadcastEvent.EndChat
+        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
       });
+
+      if (postMessageToOtherTab) {
+        var _chatSDK$omnichannelC, _chatSDK$omnichannelC2;
+
+        const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId);
+        BroadcastService.postMessage({
+          eventName: endChatEventName
+        });
+      }
     } catch (error) {
       TelemetryHelper.logActionEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.CloseChatMethodException,

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -26,10 +26,12 @@ import gifUploadMiddleware from "../../webchatcontainerstateful/webchatcontrolle
 import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware";
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
-import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
+import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
+import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
 
   const localizedTexts = { ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -84,10 +86,14 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
         type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
         payload: undefined
       });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
     };
 
     webChatStore = createStore({}, //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
   } // Initialize the remaining Web Chat props
@@ -105,7 +111,8 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
     onTelemetry: createWebChatTelemetry(),
-    ...((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.webChatProps)
+    cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
+    ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;
 };