@microsoft/omnichannel-chat-widget 0.1.0-main.df02f14 → 0.1.0-main.e312ecd

package/lib/esm/common/storage/default/defaultCacheManager.js

@@ -0,0 +1,19 @@
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { getWidgetCacheId } from "../../utils";
+import { defaultClientDataStoreProvider } from "./defaultClientDataStoreProvider";
+export class defaultCacheManager {}
+
+_defineProperty(defaultCacheManager, "InternalCache", {});
+
+export const registerBroadcastServiceForLocalStorage = (orgid, widgetId, widgetInstanceId) => {
+  const widgetCacheId = getWidgetCacheId(orgid, widgetId, widgetInstanceId);
+  BroadcastService.getMessageByEventName(widgetCacheId).subscribe(msg => {
+    try {
+      defaultClientDataStoreProvider().setData(widgetCacheId, JSON.stringify(msg.payload), "localStorage");
+    } catch (error) {
+      console.error("Error in setting data to localstorage", error);
+    }
+  });
+};

package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js

@@ -0,0 +1,102 @@
+import { inMemoryDataStore } from "./defaultInMemoryDataStore";
+import { TelemetryHelper } from "../../telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../telemetry/TelemetryConstants";
+export const defaultClientDataStoreProvider = () => {
+  const isCookieAllowed = () => {
+    try {
+      localStorage;
+      sessionStorage;
+      return true;
+    } catch (error) {
+      console.error("Third party cookie blocked");
+      return false;
+    }
+  };
+
+  const TtlInMs = 15 * 60 * 1000; // 15 mins
+
+  const dataStoreProvider = {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setData: (key, data, type) => {
+      if (isCookieAllowed()) {
+        try {
+          if (key) {
+            const now = new Date();
+            const item = {
+              data: data,
+              expiry: now.getTime() + TtlInMs
+            };
+            const strItem = JSON.stringify(item);
+
+            if (type === "localStorage") {
+              localStorage.setItem(key, strItem);
+            } else {
+              sessionStorage.setItem(key, strItem);
+            }
+          }
+        } catch (error) {
+          TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+            Event: TelemetryEvent.ClientDataStoreProviderFailed,
+            ExceptionDetails: error,
+            Description: "Unable to store data in localStorage."
+          });
+        }
+      } else {
+        const dataToCache = {
+          key: key,
+          data: data,
+          type: type
+        };
+        parent.postMessage(dataToCache, "*");
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    getData: (key, type) => {
+      if (isCookieAllowed()) {
+        let item;
+
+        if (type === "localStorage") {
+          item = localStorage.getItem(key);
+        } else {
+          item = sessionStorage.getItem(key);
+        } //Return item if not expired
+
+
+        let itemInJson = undefined;
+
+        if (item !== null) {
+          itemInJson = JSON.parse(item);
+          const now = new Date(); // compare the expiry time of the item with the current time
+
+          if (now.getTime() > itemInJson.expiry) {
+            // If the item is expired, delete the item from storage
+            // and return null
+            localStorage.removeItem(key);
+            return null;
+          }
+
+          return itemInJson.data;
+        }
+      } else {
+        // get data from in memory db when cookie is disabled
+        return inMemoryDataStore().getData(key);
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    removeData: (key, type) => {
+      if (isCookieAllowed()) {
+        if (key) {
+          if (type === "localStorage") {
+            return localStorage.removeItem(key);
+          } else {
+            return sessionStorage.removeItem(key);
+          }
+        }
+      } else {
+        // get data from in memory db when cookie is disabled
+        return inMemoryDataStore().removeData(key);
+      }
+    }
+  };
+  return dataStoreProvider;
+};

package/lib/esm/common/storage/default/defaultInMemoryDataStore.js

@@ -0,0 +1,71 @@
+import { LogLevel, TelemetryEvent } from "../../telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../telemetry/TelemetryHelper";
+import { defaultCacheManager } from "./defaultCacheManager";
+export const defaultInitializeInMemoryDataStore = widgetId => {
+  try {
+    localStorage;
+  } catch (error) {
+    // Register below events when localStorage is not accessible
+    // Listening to event raised from client browser
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    window.addEventListener("message", function (e) {
+      try {
+        if (e.data.key) {
+          const browserData = e.data;
+
+          if (defaultCacheManager.InternalCache[browserData.key]) {
+            delete defaultCacheManager.InternalCache[browserData.key];
+          }
+
+          defaultCacheManager.InternalCache[browserData.key] = browserData.data;
+        }
+      } catch (error) {
+        TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to register default in-memory cache."
+        });
+      }
+    }); // send cache initialize message to client
+
+    if (defaultCacheManager.InternalCache === undefined || {}) {
+      parent.postMessage({
+        data: "cacheinitialize",
+        widgetId: widgetId
+      }, "*");
+    }
+  }
+};
+export const inMemoryDataStore = () => {
+  const dataStoreProvider = {
+    getData: key => {
+      if (defaultCacheManager.InternalCache && defaultCacheManager.InternalCache[key]) {
+        return defaultCacheManager.InternalCache[key];
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setData: (key, data) => {
+      try {
+        defaultCacheManager.InternalCache[key] = data;
+      } catch (error) {
+        TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to set data in default in-memory cache."
+        });
+      }
+    },
+    removeData: key => {
+      try {
+        defaultCacheManager.InternalCache[key] = {};
+      } catch (error) {
+        TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to remove data from default in-memory cache."
+        });
+      }
+    }
+  };
+  return dataStoreProvider;
+};

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -89,6 +89,8 @@ export let TelemetryEvent;
   TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
+  TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
+  TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
   TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
@@ -159,12 +161,18 @@ export let TelemetryEvent;
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
+  TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
 })(TelemetryEvent || (TelemetryEvent = {}));
 
 export class TelemetryConstants {
   static map(eventTypeOrScenarioType) {
     switch (eventTypeOrScenarioType) {
       case TelemetryEvent.ParseAdaptiveCardFailed:
+      case TelemetryEvent.ReceivedNullOrEmptyToken:
+      case TelemetryEvent.GetAuthTokenCalled:
+      case TelemetryEvent.SuppressBotMagicCodeSucceeded:
+      case TelemetryEvent.SuppressBotMagicCodeFailed:
         return ScenarioType.CONFIG_VALIDATION;
 
       case TelemetryEvent.WebChatLoaded:
@@ -205,6 +213,10 @@ export class TelemetryConstants {
       case TelemetryEvent.MessageReceived:
       case TelemetryEvent.CustomContextReceived:
       case TelemetryEvent.BrowserUnloadEventStarted:
+      case TelemetryEvent.NetworkDisconnected:
+      case TelemetryEvent.NetworkReconnected:
+      case TelemetryEvent.AudioToggleButtonClicked:
+      case TelemetryEvent.EmailTranscriptCancelButtonClicked:
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:
@@ -221,6 +233,7 @@ export class TelemetryConstants {
       case TelemetryEvent.EndChatSDKCallFailed:
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:
+      case TelemetryEvent.GetConversationDetailsException:
         return ScenarioType.SDK;
 
       case TelemetryEvent.VideoCallAcceptButtonClick:

package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -1,7 +1,6 @@
 import { getDomain, isNullOrEmptyString, isNullOrUndefined } from "../../utils";
-import AWTEventProperties from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTEventProperties";
-import AWTLogManager from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTLogManager";
-import { AWTPiiKind } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
+import { AWTLogManager } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AriaSDK";
+import { AWTCustomerContentKind, AWTPiiKind, AWTPropertyType } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
 import { Constants, AriaTelemetryConstants, EnvironmentVersion } from "../../Constants";
 import { TelemetryManager } from "../TelemetryManager";
 export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
@@ -49,18 +48,35 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
   const ariaLogger = {
     log: (logLevel, telemetryInput) => {
       try {
-        let property;
-        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo;
-        const eventProperties = new AWTEventProperties();
-        eventProperties.setName(telemetryInput.scenarioType);
+        var _telemetryInput$telem;
 
-        if (telemetryInfo) {
-          for (const key of Object.keys(telemetryInfo)) {
-            property = typeof telemetryInfo[key] === "object" ? JSON.stringify(telemetryInfo[key]) : telemetryInfo[key];
-            eventProperties.setProperty(key, property);
-          }
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : (_telemetryInput$telem = telemetryInput.telemetryInfo) === null || _telemetryInput$telem === void 0 ? void 0 : _telemetryInput$telem.telemetryInfo; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+        const eventProperties = {
+          name: telemetryInput.scenarioType,
+          properties: {}
+        };
 
-          eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
+        if (telemetryInfo) {
+          // eslint-disable-next-line @typescript-eslint/no-unused-vars
+          Object.keys(telemetryInfo).forEach((key, index) => {
+            if (!isNullOrUndefined(telemetryInfo[key]) && !isNullOrEmptyString(telemetryInfo[key])) {
+              const property = {
+                value: typeof telemetryInfo[key] === "object" ? JSON.stringify(telemetryInfo[key]) : telemetryInfo[key],
+                type: typeof telemetryInfo[key] === "number" ? AWTPropertyType.Double : AWTPropertyType.String,
+                pii: AWTPiiKind.NotSet,
+                cc: AWTCustomerContentKind.NotSet
+              };
+              eventProperties.properties[key] = property;
+            }
+          });
+          const nameProperty = {
+            value: Constants.LiveChatWidget,
+            type: AWTPropertyType.String,
+            pii: AWTPiiKind.GenericData,
+            cc: AWTCustomerContentKind.NotSet
+          };
+          eventProperties.properties[ariaTelemetryApplicationName] = nameProperty;
         }
 
         logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -84,14 +84,7 @@ export const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
-  const footerId = (controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-footer";
-  const footer = document.getElementById(footerId);
-
-  if (footer) {
-    footer.style.display = hideFooterDisplay ? "none" : "";
-  }
-
-  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(Footer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, !hideFooterDisplay && /*#__PURE__*/React.createElement(Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps

package/lib/esm/components/livechatwidget/common/authHelper.js

@@ -0,0 +1,50 @@
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { isNullOrEmptyString } from "../../../common/utils";
+
+const getAuthClientFunction = chatConfig => {
+  let authClientFunction = undefined;
+
+  if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
+    var _chatConfig$LiveChatC;
+
+    authClientFunction = (chatConfig === null || chatConfig === void 0 ? void 0 : (_chatConfig$LiveChatC = chatConfig.LiveChatConfigAuthSettings) === null || _chatConfig$LiveChatC === void 0 ? void 0 : _chatConfig$LiveChatC.msdyn_javascriptclientfunction) ?? undefined;
+  }
+
+  return authClientFunction;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
+  const authClientFunction = getAuthClientFunction(chatConfig);
+
+  if (getAuthToken && authClientFunction) {
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetAuthTokenCalled
+    });
+    const token = await getAuthToken(authClientFunction);
+
+    if (!isNullOrEmptyString(token)) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.setAuthTokenProvider(async () => {
+        return token;
+      });
+      return true;
+    } else {
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.ReceivedNullOrEmptyToken
+      });
+      return false;
+    }
+  }
+
+  return false;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const removeAuthTokenProvider = chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.authenticatedUserToken = null;
+};
+
+export { getAuthClientFunction, handleAuthentication, removeAuthTokenProvider };

package/lib/esm/components/livechatwidget/common/createFooter.js

@@ -3,25 +3,14 @@ import React from "react";
 import { decodeComponentString } from "@microsoft/omnichannel-chat-components";
 import { shouldShowFooter } from "../../../controller/componentController";
 export const createFooter = (props, state) => {
-  var _props$footerProps, _props$controlProps, _props$componentOverr, _props$componentOverr2;
+  var _props$controlProps, _props$componentOverr;
 
-  const footerPropsHidden = { ...props.footerProps,
-    controlProps: { ...((_props$footerProps = props.footerProps) === null || _props$footerProps === void 0 ? void 0 : _props$footerProps.controlProps),
-      hideDownloadTranscriptButton: true,
-      hideEmailTranscriptButton: true,
-      hideAudioNotificationButton: true
-    }
-  };
-  const footer = !((_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hideFooter) && shouldShowFooter(state) ? decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.footer) || /*#__PURE__*/React.createElement(FooterStateful, {
+  const hideFooterDisplay = !((_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hideFooter) && shouldShowFooter(state) ? false : true;
+  const footer = decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.footer) || /*#__PURE__*/React.createElement(FooterStateful, {
     footerProps: props.footerProps,
     downloadTranscriptProps: props.downloadTranscriptProps,
     audioNotificationProps: props.audioNotificationProps,
-    hideFooterDisplay: false
-  }) : decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.footer) || /*#__PURE__*/React.createElement(FooterStateful, {
-    footerProps: footerPropsHidden,
-    downloadTranscriptProps: props.downloadTranscriptProps,
-    audioNotificationProps: props.audioNotificationProps,
-    hideFooterDisplay: true
+    hideFooterDisplay: hideFooterDisplay
   });
   return footer;
 };

package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -2,6 +2,8 @@ import { Constants } from "../../../common/Constants";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 
 const isInternetConnected = async () => {
   try {
@@ -18,8 +20,14 @@ export const createInternetConnectionChangeHandler = async () => {
     const connected = await isInternetConnected();
 
     if (!connected) {
+      TelemetryHelper.logActionEvent(LogLevel.WARN, {
+        Event: TelemetryEvent.NetworkDisconnected
+      });
       NotificationHandler.notifyError(NotificationScenarios.InternetConnection, defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
+      TelemetryHelper.logActionEvent(LogLevel.WARN, {
+        Event: TelemetryEvent.NetworkReconnected
+      });
       NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
     }
   }; // Checking connection status on online & offline events due to possible false positives

package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -318,7 +318,8 @@ export const dummyDefaultProps = {
       hideChatTitle: false,
       hideNotificationBubble: true,
       unreadMessageString: "new messages",
-      largeUnreadMessageString: "99+"
+      largeUnreadMessageString: "99+",
+      ariaLabelUnreadMessageString: "you have new messages"
     },
     styleProps: {
       generalStyleProps: {
@@ -869,7 +870,7 @@ export const dummyDefaultProps = {
         className: undefined
       },
       closeButtonProps: {
-        id: "oc-lcw-header-minimize-button",
+        id: "oc-lcw-header-close-button",
         type: "icon",
         iconName: "ChromeClose",
         ariaLabel: "Close",
@@ -1185,7 +1186,17 @@ export const dummyDefaultProps = {
       hideSubtitle: false,
       subtitleText: "Live chat support!",
       hideCloseButton: false,
-      closeButtonAriaLabel: "Close Button",
+      closeButtonProps: {
+        id: "oc-lcw-proactivechat-closebutton",
+        type: "icon",
+        iconName: "ChromeClose",
+        ariaLabel: "Close",
+        imageIconProps: undefined,
+        text: "Close",
+        onClick: undefined,
+        className: undefined,
+        hideButtonTitle: true
+      },
       isBodyContainerHorizantal: false,
       hideBodyTitle: false,
       bodyTitleText: "Hi! Have any questions? I am here to help.",
@@ -1654,6 +1665,9 @@ export const dummyDefaultProps = {
       },
       attachmentSizeStyles: {
         display: "none"
+      },
+      receivedMessageAnchorStyles: {
+        color: "white"
       }
     },
     localizedTexts: {
@@ -1681,6 +1695,10 @@ export const dummyDefaultProps = {
     botMagicCode: {
       disabled: false,
       fwdUrl: ""
+    },
+    adaptiveCardStyles: {
+      background: "white",
+      color: "black"
     }
   },
   telemetryConfig: undefined,

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -83,6 +83,10 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
           });
         }
       } else {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.InActive
+        });
         dispatch({
           type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
           payload: true

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,25 +3,34 @@ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/teleme
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-const getChatReconnectContext = async (chatSDK, reconnectId) => {
-  try {
-    if (reconnectId) {
-      const chatReconnectOptionalParams = {
-        reconnectId: reconnectId
-      };
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
-    } else {
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext());
-    }
-  } catch (ex) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { handleAuthentication, removeAuthTokenProvider } from "./authHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+const getChatReconnectContext = async (chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId) => {
+  if (isReconnectEnabled) {
+    try {
+      if (reconnectId) {
+        const chatReconnectOptionalParams = {
+          reconnectId: reconnectId
+        };
+        return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
+      } else {
+        // set auth token to chat sdk to get reconnectId for auth chat
+        await handleAuthentication(chatSDK, chatConfig, getAuthToken);
+        const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext()); // remove auth token after reconnectId is fetched
+        // this will be reset later at start chat
+
+        removeAuthTokenProvider(chatSDK);
+        return reconnectChatContext;
       }
-    });
+    } catch (ex) {
+      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.GetChatReconnectContextSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+    }
   }
 
   return null;
@@ -43,7 +52,9 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
   /* && !isLoadWithState() */
   ) {
-    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK);
+    var _props$reconnectChatP2;
+
+    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK, props.chatConfig, props.getAuthToken, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled);
 
     if (previousActiveSessionResponse && previousActiveSessionResponse.reconnectId) {
       return previousActiveSessionResponse.reconnectId;
@@ -54,8 +65,8 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isReconnectEnabled, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
 
   if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
     await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow);
@@ -65,8 +76,8 @@ const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthTo
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const startUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+const startUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isReconnectEnabled, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
 
   if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
     await setReconnectIdAndStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat);
@@ -140,8 +151,8 @@ const startNewChatEmptyRedirectionUrl = async (chatSDK, chatConfig, getAuthToken
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, isReconnectEnabled, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
 
   if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
     await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow);