@microsoft/omnichannel-chat-widget 0.1.0-main.d4c1f9e → 0.1.0-main.d55b52c

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (282) hide show
  1. package/lib/cjs/assets/Icons.js +4 -2
  2. package/lib/cjs/common/Constants.js +22 -171
  3. package/lib/cjs/common/KeyCodes.js +3 -4
  4. package/lib/cjs/common/contextDataStore/DataStoreManager.js +3 -5
  5. package/lib/cjs/common/storage/default/defaultCacheManager.js +26 -0
  6. package/lib/cjs/common/storage/default/defaultClientDataStoreProvider.js +102 -0
  7. package/lib/cjs/common/storage/default/defaultInMemoryDataStore.js +78 -0
  8. package/lib/cjs/common/telemetry/TelemetryConstants.js +28 -23
  9. package/lib/cjs/common/telemetry/TelemetryHelper.js +21 -59
  10. package/lib/cjs/common/telemetry/TelemetryManager.js +3 -32
  11. package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +0 -2
  12. package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js +30 -36
  13. package/lib/cjs/common/telemetry/loggers/consoleLogger.js +0 -9
  14. package/lib/cjs/common/utils.js +18 -105
  15. package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js +8 -46
  16. package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js +2 -24
  17. package/lib/cjs/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  18. package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js +9 -33
  19. package/lib/cjs/components/dimlayer/DimLayer.js +0 -4
  20. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +9 -37
  21. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -8
  22. package/lib/cjs/components/footerstateful/FooterStateful.js +11 -42
  23. package/lib/cjs/components/footerstateful/audionotificationstateful/AudioNotificationStateful.js +0 -6
  24. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +7 -45
  25. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -8
  26. package/lib/cjs/components/headerstateful/HeaderStateful.js +18 -31
  27. package/lib/cjs/components/livechatwidget/LiveChatWidget.js +2 -14
  28. package/lib/cjs/components/livechatwidget/common/ActivityStreamHandler.js +5 -10
  29. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +3 -6
  30. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +7 -12
  31. package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js +14 -20
  32. package/lib/cjs/components/livechatwidget/common/Deferred.js +6 -11
  33. package/lib/cjs/components/livechatwidget/common/authHelper.js +13 -15
  34. package/lib/cjs/components/livechatwidget/common/createAdapter.js +2 -13
  35. package/lib/cjs/components/livechatwidget/common/createFooter.js +4 -23
  36. package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -10
  37. package/lib/cjs/components/livechatwidget/common/createMarkdown.js +16 -24
  38. package/lib/cjs/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +14 -0
  39. package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +114 -46
  40. package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js +0 -3
  41. package/lib/cjs/components/livechatwidget/common/endChat.js +50 -35
  42. package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js +0 -6
  43. package/lib/cjs/components/livechatwidget/common/initCallingSdk.js +7 -16
  44. package/lib/cjs/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -8
  45. package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js +16 -54
  46. package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js +79 -152
  47. package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js +4 -17
  48. package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +2 -11
  49. package/lib/cjs/components/livechatwidget/common/shareObservable.js +4 -8
  50. package/lib/cjs/components/livechatwidget/common/startChat.js +164 -117
  51. package/lib/cjs/components/livechatwidget/common/startProactiveChat.js +0 -8
  52. package/lib/cjs/components/livechatwidget/common/updateSessionDataForTelemetry.js +2 -11
  53. package/lib/cjs/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  54. package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +234 -252
  55. package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js +19 -19
  56. package/lib/cjs/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +57 -0
  57. package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js +4 -17
  58. package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +4 -17
  59. package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -23
  60. package/lib/cjs/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  61. package/lib/cjs/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +13 -0
  62. package/lib/cjs/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  63. package/lib/cjs/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  64. package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +9 -37
  65. package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +2 -32
  66. package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -24
  67. package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +21 -37
  68. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +0 -7
  69. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -6
  70. package/lib/cjs/components/webchatcontainerstateful/common/mockadapter.js +12 -27
  71. package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js +5 -18
  72. package/lib/cjs/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -24
  73. package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -15
  74. package/lib/cjs/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -8
  75. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +3 -5
  76. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -5
  77. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  78. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  79. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  80. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  81. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  82. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  83. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  84. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  85. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +0 -7
  86. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -5
  87. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +17 -41
  88. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +10 -22
  89. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -61
  90. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +7 -15
  91. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +2 -13
  92. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +0 -16
  93. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +10 -0
  94. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +10 -0
  95. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -3
  96. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -3
  97. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +10 -0
  98. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -9
  99. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +2 -30
  100. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +7 -18
  101. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +8 -42
  102. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +4 -22
  103. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +13 -30
  104. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +3 -9
  105. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -34
  106. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +1 -10
  107. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +1 -12
  108. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -19
  109. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +1 -9
  110. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -9
  111. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +13 -34
  112. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +1 -10
  113. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +7 -11
  114. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +5 -14
  115. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -21
  116. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +0 -12
  117. package/lib/cjs/contexts/ChatAdapterStore.js +0 -2
  118. package/lib/cjs/contexts/ChatContextStore.js +0 -2
  119. package/lib/cjs/contexts/ChatSDKStore.js +0 -2
  120. package/lib/cjs/contexts/common/ConversationState.js +0 -1
  121. package/lib/cjs/contexts/common/LiveChatWidgetActionType.js +30 -29
  122. package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js +10 -11
  123. package/lib/cjs/contexts/createReducer.js +154 -108
  124. package/lib/cjs/controller/componentController.js +2 -31
  125. package/lib/cjs/hooks/useChatAdapterStore.js +0 -6
  126. package/lib/cjs/hooks/useChatContextStore.js +0 -6
  127. package/lib/cjs/hooks/useChatSDKStore.js +0 -6
  128. package/lib/cjs/index.js +0 -5
  129. package/lib/cjs/plugins/newMessageEventHandler.js +19 -36
  130. package/lib/esm/assets/Icons.js +2 -1
  131. package/lib/esm/common/Constants.js +19 -158
  132. package/lib/esm/common/KeyCodes.js +3 -3
  133. package/lib/esm/common/contextDataStore/DataStoreManager.js +3 -3
  134. package/lib/esm/common/storage/default/defaultCacheManager.js +18 -0
  135. package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js +95 -0
  136. package/lib/esm/common/storage/default/defaultInMemoryDataStore.js +70 -0
  137. package/lib/esm/common/telemetry/TelemetryConstants.js +32 -20
  138. package/lib/esm/common/telemetry/TelemetryHelper.js +21 -47
  139. package/lib/esm/common/telemetry/TelemetryManager.js +3 -19
  140. package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js +28 -24
  141. package/lib/esm/common/telemetry/loggers/consoleLogger.js +0 -5
  142. package/lib/esm/common/utils.js +18 -53
  143. package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js +8 -17
  144. package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js +2 -7
  145. package/lib/esm/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  146. package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js +11 -14
  147. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +9 -16
  148. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -6
  149. package/lib/esm/components/footerstateful/FooterStateful.js +13 -23
  150. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +7 -35
  151. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -6
  152. package/lib/esm/components/headerstateful/HeaderStateful.js +18 -16
  153. package/lib/esm/components/livechatwidget/LiveChatWidget.js +2 -2
  154. package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js +5 -7
  155. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +3 -4
  156. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +7 -9
  157. package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js +14 -16
  158. package/lib/esm/components/livechatwidget/common/Deferred.js +6 -9
  159. package/lib/esm/components/livechatwidget/common/authHelper.js +13 -10
  160. package/lib/esm/components/livechatwidget/common/createAdapter.js +4 -6
  161. package/lib/esm/components/livechatwidget/common/createFooter.js +4 -16
  162. package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -5
  163. package/lib/esm/components/livechatwidget/common/createMarkdown.js +18 -18
  164. package/lib/esm/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +7 -0
  165. package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +115 -32
  166. package/lib/esm/components/livechatwidget/common/endChat.js +52 -20
  167. package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js +0 -2
  168. package/lib/esm/components/livechatwidget/common/initCallingSdk.js +9 -11
  169. package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -5
  170. package/lib/esm/components/livechatwidget/common/initWebChatComposer.js +18 -19
  171. package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js +77 -130
  172. package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js +4 -9
  173. package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +4 -3
  174. package/lib/esm/components/livechatwidget/common/shareObservable.js +4 -7
  175. package/lib/esm/components/livechatwidget/common/startChat.js +163 -88
  176. package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js +4 -2
  177. package/lib/esm/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  178. package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +236 -186
  179. package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js +19 -7
  180. package/lib/esm/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +50 -0
  181. package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js +4 -5
  182. package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +4 -5
  183. package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -11
  184. package/lib/esm/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  185. package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +6 -0
  186. package/lib/esm/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  187. package/lib/esm/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  188. package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +11 -21
  189. package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +4 -8
  190. package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -6
  191. package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +19 -11
  192. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -2
  193. package/lib/esm/components/webchatcontainerstateful/common/mockadapter.js +12 -19
  194. package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js +5 -14
  195. package/lib/esm/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -16
  196. package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -5
  197. package/lib/esm/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -6
  198. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +3 -3
  199. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -3
  200. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  201. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  202. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  203. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  204. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  205. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  206. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  207. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  208. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +2 -5
  209. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -4
  210. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +17 -26
  211. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +12 -14
  212. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -39
  213. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +9 -8
  214. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +2 -9
  215. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +0 -14
  216. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +3 -0
  217. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +3 -0
  218. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -1
  219. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -1
  220. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +3 -0
  221. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -7
  222. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +4 -28
  223. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +8 -9
  224. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +9 -28
  225. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +5 -14
  226. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +15 -19
  227. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +5 -8
  228. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -29
  229. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +3 -7
  230. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +3 -8
  231. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -14
  232. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +3 -7
  233. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -7
  234. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +15 -27
  235. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +3 -5
  236. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +9 -9
  237. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +7 -9
  238. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -13
  239. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +0 -5
  240. package/lib/esm/contexts/ChatAdapterStore.js +2 -1
  241. package/lib/esm/contexts/ChatContextStore.js +2 -1
  242. package/lib/esm/contexts/ChatSDKStore.js +2 -1
  243. package/lib/esm/contexts/common/ConversationState.js +0 -1
  244. package/lib/esm/contexts/common/LiveChatWidgetActionType.js +30 -29
  245. package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js +10 -7
  246. package/lib/esm/contexts/createReducer.js +154 -105
  247. package/lib/esm/controller/componentController.js +3 -2
  248. package/lib/esm/hooks/useChatAdapterStore.js +0 -4
  249. package/lib/esm/hooks/useChatContextStore.js +0 -4
  250. package/lib/esm/hooks/useChatSDKStore.js +0 -4
  251. package/lib/esm/plugins/newMessageEventHandler.js +19 -26
  252. package/lib/types/assets/Icons.d.ts +1 -0
  253. package/lib/types/common/Constants.d.ts +12 -0
  254. package/lib/types/common/storage/default/defaultCacheManager.d.ts +4 -0
  255. package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts +2 -0
  256. package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts +6 -0
  257. package/lib/types/common/telemetry/TelemetryConstants.d.ts +16 -5
  258. package/lib/types/common/telemetry/definitions/Contracts.d.ts +4 -4
  259. package/lib/types/common/telemetry/definitions/Payload.d.ts +1 -0
  260. package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts +4 -0
  261. package/lib/types/components/livechatwidget/common/authHelper.d.ts +3 -2
  262. package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts +2 -0
  263. package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts +5 -7
  264. package/lib/types/components/livechatwidget/common/startChat.d.ts +5 -3
  265. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts +1 -1
  266. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts +4 -2
  267. package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts +22 -0
  268. package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts +2 -0
  269. package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts +2 -2
  270. package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts +5 -0
  271. package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts +4 -0
  272. package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts +0 -1
  273. package/lib/types/components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps.d.ts +4 -1
  274. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.d.ts +1 -1
  275. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.d.ts +2 -0
  276. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.d.ts +3 -0
  277. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.d.ts +3 -0
  278. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.d.ts +1 -1
  279. package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts +3 -2
  280. package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts +30 -28
  281. package/lib/types/contexts/common/LiveChatWidgetContextInitialState.d.ts +1 -2
  282. package/package.json +3 -3
@@ -1,5 +1,9 @@
1
- import { ChatSDKError } from "../../../common/Constants";
2
1
  import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
2
+ import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
3
+ import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
4
+ import { getAuthClientFunction, handleAuthentication } from "./authHelper";
5
+ import { ActivityStreamHandler } from "./ActivityStreamHandler";
6
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
3
7
  import { ConversationState } from "../../../contexts/common/ConversationState";
4
8
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
5
9
  import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
@@ -8,66 +12,55 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
8
12
  import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
9
13
  import { createAdapter } from "./createAdapter";
10
14
  import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
11
- import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
12
- import { getReconnectIdForAuthenticatedChat, handleRedirectUnauthenticatedReconnectChat } from "./reconnectChatHelper";
15
+ import { handleChatReconnect } from "./reconnectChatHelper";
13
16
  import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
14
17
  import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
15
- import { BroadcastService } from "@microsoft/omnichannel-chat-components";
16
- import { ActivityStreamHandler } from "./ActivityStreamHandler";
17
- import { handleAuthentication } from "./authHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
18
18
 
19
- let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
-
21
- let widgetInstanceId; // eslint-disable-next-line @typescript-eslint/no-explicit-any
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
+ let optionalParams = {};
21
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
22
+ let widgetInstanceId;
22
23
 
24
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
23
25
  const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
24
- var _props$controlProps, _props$reconnectChatP;
25
-
26
+ var _props$controlProps;
26
27
  optionalParams = {}; //Resetting to ensure no stale values
28
+ widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId;
27
29
 
28
- widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId; // Can connect to existing chat session
29
-
30
+ // Can connect to existing chat session
30
31
  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
31
32
  return;
32
- } // Redirecting if unauthenticated reconnect chat expired
33
-
34
-
35
- if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
36
- var _props$reconnectChatP2, _props$reconnectChatP3, _props$reconnectChatP4;
37
-
38
- await handleRedirectUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.redirectInSameWindow);
39
- return;
40
- } // Getting reconnectId for authenticated chat
41
-
42
-
43
- const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
33
+ }
34
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
44
35
 
45
- if (reconnectId) {
46
- dispatch({
47
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
48
- payload: reconnectId
49
- });
50
- dispatch({
51
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
52
- payload: ConversationState.ReconnectChat
53
- });
36
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
37
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
54
38
  return;
55
- } // Setting Proactive chat settings
56
-
39
+ }
57
40
 
41
+ // Setting Proactive chat settings
58
42
  const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
59
- const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat; //Setting PreChat and intiate chat
43
+ const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
60
44
 
61
- setPreChatAndInitiateChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat);
62
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
45
+ //Setting PreChat and intiate chat
46
+ setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, undefined, props);
47
+ };
63
48
 
49
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
50
+ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
51
+ //Handle reconnect scenario
52
+ if (state) {
53
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
54
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
55
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
56
+ return;
57
+ }
58
+ }
64
59
 
65
- const setPreChatAndInitiateChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState) => {
66
60
  // Getting prechat Survey Context
67
61
  const parseToJson = false;
68
62
  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
69
63
  const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
70
-
71
64
  if (showPrechat) {
72
65
  dispatch({
73
66
  type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
@@ -78,26 +71,42 @@ const setPreChatAndInitiateChat = async (chatSDK, chatConfig, getAuthToken, disp
78
71
  payload: ConversationState.Prechat
79
72
  });
80
73
  return;
81
- } //Initiate start chat
82
-
74
+ }
83
75
 
76
+ //Initiate start chat
84
77
  dispatch({
85
78
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
86
79
  payload: ConversationState.Loading
87
80
  });
88
- await initStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter);
89
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
90
-
81
+ const optionalParams = {
82
+ isProactiveChat
83
+ };
84
+ await initStartChat(chatSDK, props === null || props === void 0 ? void 0 : props.chatConfig, props === null || props === void 0 ? void 0 : props.getAuthToken, dispatch, setAdapter, optionalParams);
85
+ };
91
86
 
87
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
92
88
  const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
93
89
  try {
94
90
  var _newAdapter$activity$, _TelemetryTimers$Widg;
91
+ //Start widget load timer
92
+ TelemetryTimers.WidgetLoadTimer = createTimer();
93
+ TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
94
+ Event: TelemetryEvent.WidgetLoadStarted,
95
+ Description: "Widget loading started"
96
+ });
97
+ const authClientFunction = getAuthClientFunction(chatConfig);
98
+ if (getAuthToken && authClientFunction) {
99
+ // set auth token to chat sdk before start chat
100
+ const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
101
+ if (!authSuccess) {
102
+ return;
103
+ }
104
+ }
105
+ let isStartChatSuccessful = false;
95
106
 
96
- let isStartChatSuccessful = false; //Check if chat retrieved from cache
97
-
107
+ //Check if chat retrieved from cache
98
108
  if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
99
109
  var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
100
-
101
110
  BroadcastService.postMessage({
102
111
  eventName: BroadcastEvent.ChatRetrievedFromCache,
103
112
  payload: {
@@ -106,19 +115,17 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
106
115
  }
107
116
  });
108
117
  }
109
-
110
118
  try {
111
- //Start widget load timer
112
- TelemetryTimers.WidgetLoadTimer = createTimer();
113
- TelemetryHelper.logSDKEvent(LogLevel.INFO, {
114
- Event: TelemetryEvent.StartChatSDKCall
115
- }); // Set custom context params
116
-
119
+ var _window$Microsoft, _window$Microsoft$Dyn, _window$Microsoft$Dyn2, _window$Microsoft$Dyn3;
120
+ // Set custom context params
117
121
  setCustomContextParams(chatSDK);
118
- optionalParams = Object.assign({}, params, optionalParams); // set auth token to chat sdk before start chat
119
-
120
- await handleAuthentication(chatSDK, chatConfig, getAuthToken);
121
- await chatSDK.startChat(optionalParams);
122
+ const defaultOptionalParams = {
123
+ sendDefaultInitContext: true,
124
+ isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat),
125
+ portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
126
+ };
127
+ const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
128
+ await chatSDK.startChat(startChatOptionalParams);
122
129
  isStartChatSuccessful = true;
123
130
  } catch (error) {
124
131
  TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -127,17 +134,17 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
127
134
  exception: `Failed to setup startChat: ${error}`
128
135
  }
129
136
  });
130
- isStartChatSuccessful = false; // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error)
137
+ isStartChatSuccessful = false;
138
+ // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error)
131
139
  // TODO : How to diplay a proper UI message to customer to try after sometime at this point - cool down scenario
132
-
133
140
  dispatch({
134
141
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
135
142
  payload: ConversationState.Closed
136
143
  });
137
144
  return;
138
- } // New adapter creation
139
-
145
+ }
140
146
 
147
+ // New adapter creation
141
148
  const newAdapter = await createAdapter(chatSDK);
142
149
  setAdapter(newAdapter);
143
150
  const chatToken = await chatSDK.getChatToken();
@@ -146,35 +153,41 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
146
153
  payload: chatToken
147
154
  });
148
155
  newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
149
-
150
156
  if (persistedState) {
151
157
  dispatch({
152
158
  type: LiveChatWidgetActionType.SET_WIDGET_STATE,
153
159
  payload: persistedState
154
160
  });
155
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
161
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
156
162
  return;
157
- } // eslint-disable-next-line @typescript-eslint/no-explicit-any
158
-
163
+ }
159
164
 
165
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
160
166
  const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
161
167
  dispatch({
162
168
  type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
163
169
  payload: liveChatContext
164
- }); // Set post chat context in state, no survey load
170
+ });
165
171
 
166
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch); // Updating chat session detail for telemetry
172
+ // Set post chat context in state, no survey load
173
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch);
167
174
 
168
- await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
175
+ // Updating chat session detail for telemetry
176
+ await updateSessionDataForTelemetry(chatSDK, dispatch);
169
177
 
178
+ // Set app state to Active
170
179
  if (isStartChatSuccessful) {
171
180
  ActivityStreamHandler.uncork();
181
+ // Update start chat failure app state if chat loads successfully
182
+ dispatch({
183
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
184
+ payload: false
185
+ });
172
186
  dispatch({
173
187
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
174
188
  payload: ConversationState.Active
175
189
  });
176
190
  }
177
-
178
191
  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
179
192
  Event: TelemetryEvent.WidgetLoadComplete,
180
193
  Description: "Widget load complete",
@@ -187,8 +200,8 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
187
200
  Exception: `Widget load Failed: ${ex}`
188
201
  }
189
202
  });
190
- NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
191
-
203
+ NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
204
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
192
205
  if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
193
206
  dispatch({
194
207
  type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
@@ -198,27 +211,36 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
198
211
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
199
212
  payload: ConversationState.OutOfOffice
200
213
  });
214
+ return;
201
215
  }
216
+ // Set app state to failing start chat
217
+ dispatch({
218
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
219
+ payload: true
220
+ });
221
+ // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
222
+ dispatch({
223
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
224
+ payload: ConversationState.Loading
225
+ });
202
226
  } finally {
203
227
  optionalParams = {};
204
228
  widgetInstanceId = "";
205
229
  }
206
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
207
-
230
+ };
208
231
 
232
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
209
233
  const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
210
234
  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
211
-
212
235
  // By pass this function in case of popout chat
213
- if (state.appStates.skipChatButtonRendering === true) {
236
+ if (state.appStates.hideStartChatButton === true) {
214
237
  return false;
215
238
  }
239
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
216
240
 
217
- const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? ""); //Connect to only active chat session
218
-
241
+ //Connect to only active chat session
219
242
  if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
220
243
  var _persistedState$domai7;
221
-
222
244
  dispatch({
223
245
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
224
246
  payload: ConversationState.Loading
@@ -231,18 +253,15 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
231
253
  } else {
232
254
  return false;
233
255
  }
234
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
235
-
256
+ };
236
257
 
258
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
237
259
  const setCustomContextParams = chatSDK => {
238
260
  var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
239
-
240
261
  // Add custom context only for unauthenticated chat
241
262
  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
242
-
243
263
  if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
244
264
  var _persistedState$domai9, _persistedState$domai10;
245
-
246
265
  if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
247
266
  const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
248
267
  TelemetryHelper.logSDKEvent(LogLevel.WARN, {
@@ -253,11 +272,67 @@ const setCustomContextParams = chatSDK => {
253
272
  });
254
273
  throw new Error(errorMessage);
255
274
  }
256
-
257
275
  optionalParams = Object.assign({}, optionalParams, {
258
276
  customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
259
277
  });
260
278
  }
261
279
  };
262
280
 
263
- export { prepareStartChat, initStartChat, setPreChatAndInitiateChat };
281
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
282
+ const handleAuthenticationIfEnabled = async (chatSDK, props) => {
283
+ //For auth chat
284
+ if (props.getAuthToken) {
285
+ const authClientFunction = getAuthClientFunction(props.chatConfig);
286
+ if (authClientFunction) {
287
+ // set auth token to chat sdk before start chat
288
+ const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
289
+ if (!authSuccess) {
290
+ return false;
291
+ }
292
+ return true;
293
+ }
294
+ }
295
+ return true;
296
+ };
297
+
298
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
299
+ const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch) => {
300
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
301
+ let conversationDetails = undefined;
302
+
303
+ // Show Loading screen during auth check and start chat calls
304
+ dispatch({
305
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
306
+ payload: ConversationState.Loading
307
+ });
308
+ const authSucceed = await handleAuthenticationIfEnabled(chatSDK, props);
309
+ if (!authSucceed) {
310
+ return false;
311
+ }
312
+
313
+ //Preserve old requestId
314
+ const oldRequestId = chatSDK.requestId;
315
+ try {
316
+ chatSDK.requestId = requestId;
317
+ conversationDetails = await chatSDK.getConversationDetails();
318
+ if (Object.keys(conversationDetails).length === 0) {
319
+ chatSDK.requestId = oldRequestId;
320
+ return false;
321
+ }
322
+ if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
323
+ chatSDK.requestId = oldRequestId;
324
+ return false;
325
+ }
326
+ return true;
327
+ } catch (erorr) {
328
+ TelemetryHelper.logActionEvent(LogLevel.ERROR, {
329
+ Event: TelemetryEvent.GetConversationDetailsException,
330
+ ExceptionDetails: {
331
+ exception: `Conversation is not valid: ${erorr}`
332
+ }
333
+ });
334
+ chatSDK.requestId = oldRequestId;
335
+ return false;
336
+ }
337
+ };
338
+ export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };
@@ -1,7 +1,8 @@
1
1
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
2
2
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
3
- import { TelemetryManager } from "../../../common/telemetry/TelemetryManager"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
3
+ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
4
4
 
5
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
5
6
  export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
6
7
  if (chatSDK) {
7
8
  // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,8 +14,9 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
13
14
  });
14
15
  await updateConversationDataForTelemetry(chatSDK, dispatch);
15
16
  }
16
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+ };
17
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
18
20
  const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
19
21
  if (chatSDK) {
20
22
  // eslint-disable-next-line @typescript-eslint/no-explicit-any