@microsoft/omnichannel-chat-widget 0.1.0-main.cf54410 → 0.1.0-main.e170704

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.createActivityMiddleware = void 0;
 
-var _react = _interopRequireDefault(require("react"));
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
 
 var _Constants = require("../../../../../common/Constants");
 
@@ -15,16 +15,16 @@ var _DirectLineSenderRole = require("../../enums/DirectLineSenderRole");
 
 var _MessageType = require("../../enums/MessageType");
 
+var _react = _interopRequireDefault(require("react"));
+
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+
 var _defaultSystemMessageStyles = require("./defaultStyles/defaultSystemMessageStyles");
 
 var _defaultUserMessageStyles = require("./defaultStyles/defaultUserMessageStyles");
 
 var _utils = require("../../../../../common/utils");
 
-var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
-
-var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /******
@@ -34,49 +34,9 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
  * 1. Renders system messages differently, according to Microsoft LiveChatWidget styles
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
- * 4. Triggers end conversation sequence when the chat thread is deleted
  ******/
 const loggedSystemMessages = new Array(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const handleThreadUpdate = channelData => {
-  var _channelData$properti, _channelData$properti2;
-
-  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-    Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
-    Description: "IC3 ThreadUpdateEvent Received"
-  });
-
-  const postConversationEndedAction = () => {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
-      Description: "Conversation is ended by agent side or by timeout."
-    });
-  }; // If the Thread is deleted, then display post conversation survey if enabled.
-
-
-  const isThreadDeleted = (channelData === null || channelData === void 0 ? void 0 : (_channelData$properti = channelData.properties) === null || _channelData$properti === void 0 ? void 0 : (_channelData$properti2 = _channelData$properti.isdeleted) === null || _channelData$properti2 === void 0 ? void 0 : _channelData$properti2.toLowerCase()) === _Constants.Constants.true;
-
-  if (isThreadDeleted) {
-    postConversationEndedAction();
-    return;
-  } //check if customer is still in the thread
-
-
-  if (channelData.members && channelData.members.length > 0) {
-    for (let i = 0; i < channelData.members.length; i++) {
-      const id = channelData.members[i].id;
-      const tag = channelData.members[i].tag; // In case of ACS customer is not removed from thread and has "left" tag
-
-      if (id.startsWith(_Constants.Constants.visitorIdPrefix) && tag !== _Constants.Constants.left) {
-        return;
-      }
-    }
-  }
-
-  postConversationEndedAction();
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
 const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
 
@@ -129,7 +89,10 @@ const createActivityMiddleware = (systemMessageStyleProps, userMessageStyleProps
       var _card$activity$channe3;
 
       if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === _MessageType.MessageTypes.Thread) {
-        handleThreadUpdate(card.activity.channelData);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.IC3ThreadUpdateEventReceived,
+          Description: "IC3 ThreadUpdateEvent Received"
+        });
       }
 
       return () => false;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -11,6 +11,8 @@ var _react = _interopRequireDefault(require("react"));
 
 var _FileAttachmentIconManager = require("../../../common/utils/FileAttachmentIconManager");
 
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _WebChatActionType = require("../../enums/WebChatActionType");
@@ -211,7 +213,7 @@ const createAttachmentMiddleware = enableInlinePlaying => {
         const errorData = "Unable to parse the adaptive card format";
 
         _omnichannelChatComponents.BroadcastService.postMessage({
-          eventName: "InvalidAdaptiveCardFormat",
+          eventName: _TelemetryConstants.BroadcastEvent.InvalidAdaptiveCardFormat,
           payload: {
             Message: errorData,
             ExceptionDetails: e

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -28,22 +28,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _DirectLineSenderRole.DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(_Constants.Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === _MessageType.MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === _DirectLineSenderRole.DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === _MessageType.MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === _Constants.Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,44 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createWebChatTelemetry = createWebChatTelemetry;
+
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+
+function createWebChatTelemetry() {
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case _TelemetryConstants.LogLevel.DEBUG:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.DEBUG, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.WARN:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.WARN, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.ERROR:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.ERROR, event);
+
+        break;
+
+      case _TelemetryConstants.LogLevel.INFO:
+      default:
+        _TelemetryHelper.TelemetryHelper.logWebChatEvent(_TelemetryConstants.LogLevel.INFO, event);
+
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/cjs/contexts/common/ConversationState.js

@@ -14,6 +14,7 @@ exports.ConversationState = ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 8] = "Closed";
 })(ConversationState || (exports.ConversationState = ConversationState = {}));

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -17,13 +17,13 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 9] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 10] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 11] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
   LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -12,6 +12,10 @@ var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontaine
 const getLiveChatWidgetContextInitialState = props => {
   var _props$webChatContain;
 
+  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
+    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  }
+
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
@@ -23,7 +27,8 @@ const getLiveChatWidgetContextInitialState = props => {
       postChatContext: undefined,
       telemetryInternalData: {},
       globalDir: "ltr",
-      liveChatContext: undefined
+      liveChatContext: undefined,
+      customContext: undefined
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
@@ -56,7 +61,7 @@ const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };
 
 exports.getLiveChatWidgetContextInitialState = getLiveChatWidgetContextInitialState;

package/lib/cjs/contexts/createReducer.js

@@ -7,8 +7,6 @@ exports.createReducer = void 0;
 
 var _LiveChatWidgetActionType = require("./common/LiveChatWidgetActionType");
 
-var _TelemetryManager = require("../common/telemetry/TelemetryManager");
-
 /* eslint-disable indent */
 const createReducer = () => {
   const reducer = (state, action) => {
@@ -71,6 +69,13 @@ const createReducer = () => {
           }
         };
 
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            customContext: action.payload
+          }
+        };
+
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT:
         return { ...state,
           appStates: { ...state.appStates,
@@ -93,13 +98,6 @@ const createReducer = () => {
           }
         };
 
-      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -197,7 +195,6 @@ const createReducer = () => {
         };
 
       case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        _TelemetryManager.TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload

package/lib/cjs/controller/componentController.js

@@ -26,7 +26,7 @@ const shouldShowHeader = state => {
 exports.shouldShowHeader = shouldShowHeader;
 
 const shouldShowFooter = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === _ConversationState.ConversationState.Active;
+  return !state.appStates.isMinimized && (state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.InActive);
 };
 
 exports.shouldShowFooter = shouldShowFooter;
@@ -38,7 +38,7 @@ const shouldShowEmailTranscriptPane = state => {
 exports.shouldShowEmailTranscriptPane = shouldShowEmailTranscriptPane;
 
 const shouldShowWebChatContainer = state => {
-  return state.appStates.conversationState === _ConversationState.ConversationState.Active;
+  return state.appStates.conversationState === _ConversationState.ConversationState.Active || state.appStates.conversationState === _ConversationState.ConversationState.InActive;
 };
 
 exports.shouldShowWebChatContainer = shouldShowWebChatContainer;

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -0,0 +1,102 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createOnNewAdapterActivityHandler = void 0;
+
+var _TelemetryConstants = require("../common/telemetry/TelemetryConstants");
+
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
+var _Constants = require("../common/Constants");
+
+var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
+
+var _TelemetryManager = require("../common/telemetry/TelemetryManager");
+
+const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  const onNewAdapterActivityHandler = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+
+    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message;
+    const isNotHistoryMessage = isActivityMessage && !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants.Constants.historyMessageTag)) && !(activity !== null && activity !== void 0 && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && _activity$channelData3.fromList);
+
+    if (isNotHistoryMessage) {
+      raiseMessageEvent(activity);
+    }
+  };
+
+  const raiseMessageEvent = activity => {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message) {
+      var _TelemetryManager$Int, _activity$from;
+
+      const payload = {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        text: activity === null || activity === void 0 ? void 0 : activity.text,
+        id: activity === null || activity === void 0 ? void 0 : activity.id,
+        type: activity === null || activity === void 0 ? void 0 : activity.type,
+        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+        chatId: chatId,
+        userId: userId,
+        conversationId: ((_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId) ?? "",
+        channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
+        messageType: ""
+      };
+
+      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === _Constants.Constants.userMessageTag) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        payload.messageType = _Constants.Constants.userMessageTag;
+        const newMessageSentEvent = {
+          eventName: _TelemetryConstants.BroadcastEvent.NewMessageSent,
+          payload: payload
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(newMessageSentEvent);
+
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.MessageSent,
+          Description: "New message sent"
+        });
+      } else {
+        var _activity$channelData4, _activity$channelData5;
+
+        if (activity !== null && activity !== void 0 && (_activity$channelData4 = activity.channelData) !== null && _activity$channelData4 !== void 0 && (_activity$channelData5 = _activity$channelData4.tags) !== null && _activity$channelData5 !== void 0 && _activity$channelData5.includes(_Constants.Constants.systemMessageTag)) {
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          payload.messageType = _Constants.Constants.systemMessageTag;
+        } else {
+          var _activity$channelData6, _activity$channelData7, _activity$channelData8;
+
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.tags) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+
+          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+            return;
+          }
+
+          payload.messageType = _Constants.Constants.userMessageTag;
+        }
+
+        const newMessageReceivedEvent = {
+          eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+          payload: payload
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
+
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.MessageReceived,
+          Description: "New message received"
+        });
+      }
+    }
+  };
+
+  return onNewAdapterActivityHandler;
+};
+
+exports.createOnNewAdapterActivityHandler = createOnNewAdapterActivityHandler;

package/lib/esm/assets/Audios.js

@@ -0,0 +1 @@
+export const NewMessageNotificationSoundBase64 = "data:audio/mpeg;base64,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" + "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";

package/lib/esm/assets/Icons.js

@@ -0,0 +1,11 @@
+export const ArchiveIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyMDQ4IDIwNDgiIHdpZHRoPSIxMnB4IiBoZWlnaHQ9IjEycHgiPg0KPHBhdGggZD0iTTE3OTIgMHEyNyAwIDUwIDEwdDQwIDI3IDI4IDQxIDEwIDUwdjQ4MHEwIDQ1LTkgNzd0LTI0IDU4LTMxIDQ2LTMxIDQwLTIzIDQ0LTEwIDU1djk5MnEwIDI3LTEwIDUwdC0yNyA0MC00MSAyOC01MCAxMEgyNTZWMGgxNTM2ek02NDAgMTI4djM4NGgyNTZWMTI4SDY0MHptMTAyNCA4MDBxMC0zMS05LTU0dC0yNC00NC0zMS00MS0zMS00NS0yMy01OC0xMC03OFYxMjhoLTUxMnY1MTJINzY4djEyOEg2NDBWNjQwSDUxMlYxMjhIMzg0djE3OTJoMzg0di0xMjhoMTI4djEyOGg3NjhWOTI4em0xMjgtODAwaC0xMjh2NDgwcTAgMjQgNCA0MnQxMyAzMyAyMCAyOSAyNyAzMnExNS0xNyAyNi0zMXQyMC0zMCAxMy0zMyA1LTQyVjEyOHpNNjQwIDg5NmgxMjh2MTI4SDY0MFY4OTZ6bTAgMjU2aDEyOHYxMjhINjQwdi0xMjh6bTAgMjU2aDEyOHYxMjhINjQwdi0xMjh6bTEyOCAyNTZ2MTI4SDY0MHYtMTI4aDEyOHptMC03NjhWNzY4aDEyOHYxMjhINzY4em0wIDI1NnYtMTI4aDEyOHYxMjhINzY4em0wIDI1NnYtMTI4aDEyOHYxMjhINzY4em0wIDI1NnYtMTI4aDEyOHYxMjhINzY4eiIgLz4NCjwvc3ZnPg==";
+export const AudioIcon = "data:image/svg+xml;base64,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";
+export const BlankIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik01NDkgMGgxMjQzdjE3NTVsLTI5MyAyOTNIMjU2VjI5M0w1NDkgMHptMTExNSAxNzAxVjEyOEg2MDNMMzg0IDM0N3YxNTczaDEwNjFsMjE5LTIxOXoiIC8+DQo8L3N2Zz4=";
+export const ExcelIcon = "data:image/svg+xml;base64,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";
+export const ImageIcon = "data:image/svg+xml;base64,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";
+export const OneNoteIcon = "data:image/svg+xml;base64,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";
+export const PDFIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0xOTIwIDE2NjRoLTEyOHYzODRIMTI4di0zODRIMFY2NDBoMTI4VjBoMTI0M2w0MjEgNDIxdjIxOWgxMjh2MTAyNHpNMTQwOCAzODRoMTY1bC0xNjUtMTY1djE2NXpNMjU2IDY0MGgxNDA4VjUxMmgtMzg0VjEyOEgyNTZ2NTEyem0xNDA4IDEwMjRIMjU2djI1NmgxNDA4di0yNTZ6bTEyOC04OTZIMTI4djc2OGgxNjY0Vjc2OHpNNDQ4IDg5NnE0MCAwIDc1IDE1dDYxIDQxIDQxIDYxIDE1IDc1cTAgNDAtMTUgNzV0LTQxIDYxLTYxIDQxLTc1IDE1aC02NHYxMjhIMjU2Vjg5NmgxOTJ6bTAgMjU2cTI2IDAgNDUtMTl0MTktNDVxMC0yNi0xOS00NXQtNDUtMTloLTY0djEyOGg2NHptNDQ4LTI1NnE1MyAwIDk5IDIwdDgyIDU1IDU1IDgxIDIwIDEwMHEwIDUzLTIwIDk5dC01NSA4Mi04MSA1NS0xMDAgMjBINzY4Vjg5NmgxMjh6bTAgMzg0cTI3IDAgNTAtMTB0NDAtMjcgMjgtNDEgMTAtNTBxMC0yNy0xMC01MHQtMjctNDAtNDEtMjgtNTAtMTB2MjU2em0zODQtMzg0aDMyMHYxMjhoLTE5MnYxMjhoMTkydjEyOGgtMTkydjEyOGgtMTI4Vjg5NnoiIC8+DQo8L3N2Zz4=";
+export const PowerpointIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0yMDQ4IDQ3NXYxNDQ1cTAgMjctMTAgNTB0LTI3IDQwLTQxIDI4LTUwIDEwSDY0MHEtMjcgMC01MC0xMHQtNDAtMjctMjgtNDEtMTAtNTB2LTI1NkgxMTVxLTI0IDAtNDQtOXQtMzctMjUtMjUtMzYtOS00NVY2MjdxMC0yNCA5LTQ0dDI1LTM3IDM2LTI1IDQ1LTloMzk3VjEyOHEwLTI3IDEwLTUwdDI3LTQwIDQxLTI4IDUwLTEwaDkzM3EyNiAwIDQ5IDl0NDIgMjhsMzQ3IDM0N3ExOCAxOCAyNyA0MXQxMCA1MHptLTM4NC0yNTZ2MTY1aDE2NWwtMTY1LTE2NXpNMzY4IDc1MnY2NzJoMTUwdi0yMjZoMTAwcTUyIDAgOTctMTV0NzgtNDYgNTMtNzIgMjAtOTdxMC01Ni0xNy05N3QtNTAtNjctNzYtMzktOTctMTNIMzY4em0xNTUyIDExNjhWNTEyaC0yNTZxLTI3IDAtNTAtMTB0LTQwLTI3LTI4LTQxLTEwLTUwVjEyOEg2NDB2Mzg0aDM5N3EyNCAwIDQ0IDl0MzcgMjUgMjUgMzYgOSA0NXY5MjJxMCAyNC05IDQ0dC0yNSAzNy0zNiAyNS00NSA5SDY0MHYyNTZoMTI4MHpNMTUzNiA2NDBxNzkgMCAxNDkgMzB0MTIyIDgyIDgzIDEyMyAzMCAxNDloLTM4NFY2NDB6bS0xMjggMTI4djM4NGgzODRxMCA4MC0zMCAxNDl0LTgyIDEyMi0xMjMgODMtMTQ5IDMwcS0zMyAwLTY1LTZ0LTYzLTE4Vjc5MnEzMS0xMSA2My0xN3Q2NS03em0tODA0IDMwMGgtODZWODgzaDkwcTQ3IDAgNzQgMjB0MjcgNzBxMCA1Mi0yOCA3M3QtNzcgMjJ6IiAvPg0KPC9zdmc+";
+export const VideoIcon = "data:image/svg+xml;base64,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";
+export const VisioIcon = "data:image/svg+xml;base64,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";
+export const WordIcon = "data:image/svg+xml;base64,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";

package/lib/esm/common/Constants.js

@@ -8,8 +8,12 @@ _defineProperty(Constants, "systemMessageTag", "system");
 
 _defineProperty(Constants, "userMessageTag", "user");
 
+_defineProperty(Constants, "historyMessageTag", "history");
+
 _defineProperty(Constants, "agentEndConversationMessageTag", "agentendconversation");
 
+_defineProperty(Constants, "supervisorForceCloseMessageTag", "supervisorforceclosedconversation");
+
 _defineProperty(Constants, "receivedMessageClassName", "ms_lcw_webchat_received_message");
 
 _defineProperty(Constants, "sentMessageClassName", "ms_lcw_webchat_sent_message");
@@ -118,8 +122,6 @@ _defineProperty(Constants, "InputSubmit", "InputSubmit");
 
 _defineProperty(Constants, "ReconnectIdAttributeName", "oc.reconnectid");
 
-_defineProperty(Constants, "redirectPageRequest", "redirectPageRequest");
-
 _defineProperty(Constants, "LiveChatWidget", "LiveChatWidgetNew");
 
 _defineProperty(Constants, "GuidPattern", "xx-x-4m-ym-xxx");
@@ -253,6 +255,15 @@ export let ChatSDKError;
   ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
 })(ChatSDKError || (ChatSDKError = {}));
 
+export let EnvironmentVersion;
+
+(function (EnvironmentVersion) {
+  EnvironmentVersion["prod"] = "prod";
+  EnvironmentVersion["dogfood"] = "df";
+  EnvironmentVersion["int"] = "int";
+  EnvironmentVersion["test"] = "test";
+})(EnvironmentVersion || (EnvironmentVersion = {}));
+
 export class TranscriptConstants {}
 
 _defineProperty(TranscriptConstants, "ChatTranscriptsBodyColor", "#F5F5F5");
@@ -273,4 +284,22 @@ _defineProperty(TranscriptConstants, "InternalMode", "internal");
 
 _defineProperty(TranscriptConstants, "AgentDialogColor", "#2266E3");
 
-_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+
+export class AriaTelemetryConstants {}
+
+_defineProperty(AriaTelemetryConstants, "GERMANY_ENDPOINT", "https://de.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "GCCH_ENDPOINT", "https://tb.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "DOD_ENDPOINT", "https://pf.pipe.aria.microsoft.com/Collector/3.0");
+
+_defineProperty(AriaTelemetryConstants, "EUROPE_ENDPOINT", "https://eu-mobile.events.data.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "MOONCAKE_ENDPOINT", "");
+
+_defineProperty(AriaTelemetryConstants, "Public", "Public");
+
+_defineProperty(AriaTelemetryConstants, "EU", "Europe");
+
+_defineProperty(AriaTelemetryConstants, "lcwEUDomainNames", ["crm4.omnichannelengagementhub.com", "crm12.omnichannelengagementhub.com", "crm16.omnichannelengagementhub.com", "crm17.omnichannelengagementhub.com", "crm19.omnichannelengagementhub.com"]);