@microsoft/omnichannel-chat-widget 0.1.0-main.c461296 → 0.1.0-main.d80ebb6

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/mesageTimestampMiddleware.js

@@ -0,0 +1,106 @@
+import { WebChatActionType } from "../../enums/WebChatActionType";
+import { Constants } from "../../../../../common/Constants"; // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+
+const createMessageTimeStampMiddleware = _ref => {
+  let {
+    dispatch
+  } = _ref;
+  return next => action => {
+    if (isApplicable(action)) {
+      return next(evaluateTagsAndOverrideTimeStamp(action));
+    }
+
+    return next(action);
+  };
+};
+
+const isApplicable = action => {
+  return action.type === WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && isPVAConversation(action) && isPayloadValid(action) && isValidChannel(action);
+};
+
+const isPayloadValid = action => {
+  var _action$payload;
+
+  return action === null || action === void 0 ? void 0 : (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+};
+
+const isValidChannel = action => {
+  var _action$payload2, _action$payload2$acti;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : _action$payload2$acti.channelId) === Constants.acsChannel;
+};
+
+const isPVAConversation = action => {
+  return !isTagIncluded(action, Constants.systemMessageTag) && !isTagIncluded(action, Constants.publicMessageTag) && !isRoleUserOn(action);
+};
+
+const isTagIncluded = (action, tag) => {
+  return isDataTagsPresent(action) && action.payload.activity.channelData.tags.includes(tag);
+};
+
+const isRoleUserOn = action => {
+  var _action$payload3, _action$payload3$acti, _action$payload3$acti2;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload3 = action.payload) === null || _action$payload3 === void 0 ? void 0 : (_action$payload3$acti = _action$payload3.activity) === null || _action$payload3$acti === void 0 ? void 0 : (_action$payload3$acti2 = _action$payload3$acti.from) === null || _action$payload3$acti2 === void 0 ? void 0 : _action$payload3$acti2.role) === Constants.userMessageTag;
+};
+
+const overrideTimeStamp = (timestampOriginal, timeStampNew) => {
+  return isTimestampValid(timeStampNew) ? timeStampNew : timestampOriginal;
+};
+
+const isTimestampValid = timeStamp => {
+  const regex = /(\d{4}-(0[1-9]|1[0-2])-(0[1-9]|[12]\d|3[01])(T)(\d{2})(:{1})(\d{2})(:{1})(\d{2})(.\d+)([Z]{1}))/;
+  return regex.test(timeStamp);
+};
+
+const isDataTagsPresent = action => {
+  var _action$payload4, _action$payload4$acti, _action$payload4$acti2;
+
+  return (action === null || action === void 0 ? void 0 : (_action$payload4 = action.payload) === null || _action$payload4 === void 0 ? void 0 : (_action$payload4$acti = _action$payload4.activity) === null || _action$payload4$acti === void 0 ? void 0 : (_action$payload4$acti2 = _action$payload4$acti.channelData) === null || _action$payload4$acti2 === void 0 ? void 0 : _action$payload4$acti2.tags) && action.payload.activity.channelData.tags.length > 0;
+};
+
+const evaluateTagsAndOverrideTimeStamp = action => {
+  const tagValue = tagLookup(action, Constants.prefixTimestampTag);
+
+  if (tagValue) {
+    const newTimestamp = extractTimeStamp(tagValue);
+    action.payload.activity.timestamp = overrideTimeStamp(action.payload.activity.timestamp, newTimestamp);
+  }
+
+  return action;
+};
+
+const extractTimeStamp = timeStamp => {
+  if (timeStamp && timeStamp.length > 0) {
+    const ts = timeStamp.split(Constants.prefixTimestampTag);
+
+    if (ts && ts.length > 1) {
+      return ts[1];
+    }
+  }
+
+  return timeStamp;
+};
+
+const tagLookup = (action, tag) => {
+  if (!isDataTagsPresent(action)) {
+    return null;
+  }
+
+  const tags = action.payload.activity.channelData.tags;
+  let value;
+
+  if (tags && tags.length > 0) {
+    for (let i = 0; i < tags.length; i++) {
+      value = tags[i];
+
+      if (value && value.indexOf(tag) > -1) {
+        return value;
+      }
+    }
+  }
+
+  return null;
+};
+
+export default createMessageTimeStampMiddleware;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,32 @@
+import { LogLevel } from "../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+export function createWebChatTelemetry() {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case LogLevel.DEBUG:
+        TelemetryHelper.logWebChatEvent(LogLevel.DEBUG, event);
+        break;
+
+      case LogLevel.WARN:
+        TelemetryHelper.logWebChatEvent(LogLevel.WARN, event);
+        break;
+
+      case LogLevel.ERROR:
+        TelemetryHelper.logWebChatEvent(LogLevel.ERROR, event);
+        break;
+
+      case LogLevel.INFO:
+      default:
+        TelemetryHelper.logWebChatEvent(LogLevel.INFO, event);
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -10,13 +10,13 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 7] = "SET_OUTSIDE_OPERATING_HOURS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 8] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 9] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 10] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 11] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 9] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 10] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 11] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 12] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 13] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 14] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 15] = "SET_POST_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
   LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
@@ -32,4 +32,5 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 31] = "SET_BOT_OAUTH_SIGNIN_ID";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -18,7 +18,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       postChatContext: undefined,
       telemetryInternalData: {},
       globalDir: "ltr",
-      liveChatContext: undefined
+      liveChatContext: undefined,
+      customContext: undefined
     },
     appStates: {
       conversationState: ConversationState.Closed,

package/lib/esm/contexts/createReducer.js

@@ -1,6 +1,5 @@
 /* eslint-disable indent */
 import { LiveChatWidgetActionType } from "./common/LiveChatWidgetActionType";
-import { TelemetryManager } from "../common/telemetry/TelemetryManager";
 export const createReducer = () => {
   const reducer = (state, action) => {
     var _action$payload, _action$payload2, _action$payload3;
@@ -62,6 +61,14 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_CUSTOM_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            customContext: action.payload
+          }
+        };
+
       case LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT:
         return { ...state,
           appStates: { ...state.appStates,
@@ -84,13 +91,6 @@ export const createReducer = () => {
           }
         };
 
-      case LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -188,7 +188,6 @@ export const createReducer = () => {
         };
 
       case LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload

package/lib/esm/plugins/newMessageEventHandler.js

@@ -2,7 +2,6 @@ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/Te
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../common/Constants";
 import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
-import { TelemetryManager } from "../common/telemetry/TelemetryManager";
 export const createOnNewAdapterActivityHandler = (chatId, userId) => {
   const onNewAdapterActivityHandler = activity => {
     var _activity$channelData, _activity$channelData2, _activity$channelData3;
@@ -17,18 +16,16 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
 
   const raiseMessageEvent = activity => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
-      var _TelemetryManager$Int, _activity$from;
+      var _text, _text2, _activity$channelData4, _activity$from;
 
       const payload = {
+        // To identify hidden contents vs empty content
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: activity === null || activity === void 0 ? void 0 : activity.text,
-        id: activity === null || activity === void 0 ? void 0 : activity.id,
+        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
         type: activity === null || activity === void 0 ? void 0 : activity.type,
         timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
-        chatId: chatId,
         userId: userId,
-        conversationId: ((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId) ?? "",
-        channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
+        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
         messageType: ""
       };
 
@@ -45,18 +42,18 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
           Description: "New message sent"
         });
       } else {
-        var _activity$channelData4, _activity$channelData5;
+        var _activity$channelData5, _activity$channelData6;
 
-        if (activity !== null && activity !== void 0 && (_activity$channelData4 = activity.channelData) !== null && _activity$channelData4 !== void 0 && (_activity$channelData5 = _activity$channelData4.tags) !== null && _activity$channelData5 !== void 0 && _activity$channelData5.includes(Constants.systemMessageTag)) {
+        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           payload.messageType = Constants.systemMessageTag;
         } else {
-          var _activity$channelData6, _activity$channelData7, _activity$channelData8;
+          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
 
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.tags) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
           const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
 
@@ -74,7 +71,8 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
         BroadcastService.postMessage(newMessageReceivedEvent);
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
           Event: TelemetryEvent.MessageReceived,
-          Description: "New message received"
+          Description: "New message received",
+          Data: payload
         });
       }
     }

package/lib/types/common/Constants.d.ts

@@ -1,4 +1,6 @@
 export declare class Constants {
+    static readonly magicCodeBroadcastChannel = "MagicCodeChannel";
+    static readonly magicCodeResponseBroadcastChannel = "MagicCodeResponseChannel";
     static readonly systemMessageTag = "system";
     static readonly userMessageTag = "user";
     static readonly historyMessageTag = "history";
@@ -15,7 +17,6 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
-    static readonly widgetStateDataKey = "LcwChatWidgetState";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -33,6 +34,10 @@ export declare class Constants {
     static readonly queuePositionMessageTag = "queueposition";
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
+    static readonly hiddenTag = "Hidden";
+    static readonly prefixTimestampTag = "ServerMessageTimestamp_";
+    static readonly acsChannel = "ACS_CHANNEL";
+    static readonly publicMessageTag = "public";
     static readonly supportedAdaptiveCardContentTypes: Array<string>;
     static readonly maxUploadFileSize = "500000";
     static readonly imageRegex: RegExp;
@@ -58,7 +63,6 @@ export declare class Constants {
     static readonly ProactiveChatInviteTimeoutInMs = 60000;
     static readonly InputSubmit = "InputSubmit";
     static readonly ReconnectIdAttributeName = "oc.reconnectid";
-    static readonly redirectPageRequest = "redirectPageRequest";
     static readonly LiveChatWidget = "LiveChatWidgetNew";
     static readonly GuidPattern = "xx-x-4m-ym-xxx";
     static readonly Default = "default";
@@ -71,6 +75,7 @@ export declare class Constants {
     static readonly OpenLinkIconCssClass = "webchat__markdown__external-link-icon";
     static readonly internetConnectionTestUrl = "https://ocsdk-prod.azureedge.net/public/connecttest.txt";
     static readonly internetConnectionTestUrlText = "Omnichannel Connect Test";
+    static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
 }
 export declare const Regex: {
     new (): {};
@@ -137,6 +142,12 @@ export declare enum ElementType {
 export declare enum ChatSDKError {
     WidgetUseOutsideOperatingHour = "WidgetUseOutsideOperatingHour"
 }
+export declare enum EnvironmentVersion {
+    prod = "prod",
+    dogfood = "df",
+    int = "int",
+    test = "test"
+}
 export declare class TranscriptConstants {
     static readonly ChatTranscriptsBodyColor = "#F5F5F5";
     static readonly TranscriptMessageEmojiMessageType = "http://schema.skype.com/emoji";
@@ -149,3 +160,13 @@ export declare class TranscriptConstants {
     static readonly AgentDialogColor = "#2266E3";
     static readonly AgentFontColor = "white";
 }
+export declare class AriaTelemetryConstants {
+    static readonly GERMANY_ENDPOINT: string;
+    static readonly GCCH_ENDPOINT: string;
+    static readonly DOD_ENDPOINT: string;
+    static readonly EUROPE_ENDPOINT: string;
+    static readonly MOONCAKE_ENDPOINT: string;
+    static readonly Public: string;
+    static readonly EU: string;
+    static readonly lcwEUDomainNames: Array<string>;
+}

package/lib/types/common/interfaces/IContextDataStore.d.ts

@@ -6,7 +6,7 @@ export interface IContextDataStore {
     /**
      * setData: Set data to data store
      */
-    setData: (key: string, value: string) => void;
+    setData: (key: string, value: any, type: string) => void;
     /**
      * removeData: Remove data from data store by key
      */

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -19,15 +19,24 @@ export declare enum LogLevel {
 }
 export declare enum BroadcastEvent {
     LoadPostChatSurvey = "LoadPostChatSurvey",
-    EndChat = "EndChat",
+    ChatEnded = "ChatEnded",
     NewMessageNotification = "NewMessageNotification",
     UnreadMessageCount = "UnreadMessageCount",
-    ChatWidgetStateChanged = "ChatWidgetStateChanged",
+    StartProactiveChat = "StartProactiveChat",
     ProactiveChatStartChat = "ProactiveChatStartChat",
     ProactiveChatStartPopoutChat = "ProactiveChatStartPopoutChat",
+    ProactiveChatIsInPopoutMode = "ProactiveChatIsInPopoutMode",
+    ResetProactiveChatParams = "ResetProactiveChatParams",
     InvalidAdaptiveCardFormat = "InvalidAdaptiveCardFormat",
     NewMessageSent = "NewMessageSent",
-    NewMessageReceived = "NewMessageReceived"
+    NewMessageReceived = "NewMessageReceived",
+    RedirectPageRequest = "RedirectPageRequest",
+    StartChat = "StartChat",
+    StartChatSkippingChatButtonRendering = "StartChatSkippingChatButtonRendering",
+    StartUnauthenticatedReconnectChat = "StartUnauthenticatedReconnectChat",
+    EndChat = "EndChat",
+    SetCustomContext = "SetCustomContext",
+    ChatRetrievedFromCache = "ChatRetrievedFromCache"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
@@ -75,7 +84,10 @@ export declare enum TelemetryEvent {
     PrechatSurveyLoaded = "PrechatSurveyLoaded",
     PrechatSubmitted = "PrechatSubmitted",
     StartChatSDKCall = "StartChatCall",
+    StartChatEventRecevied = "StartChatEventReceived",
     EndChatSDKCall = "EndChatCall",
+    EndChatEventReceived = "EndChatEventReceived",
+    WindowClosed = "WindowClosed",
     OnNewMessageFailed = "OnNewMessageFailed",
     OnNewMessageAudioNotificationFailed = "OnNewMessageAudioNotificationFailed",
     DownloadTranscriptResponseNullOrUndefined = "DownloadTranscriptResponseNullOrUndefined",
@@ -89,6 +101,7 @@ export declare enum TelemetryEvent {
     LoadingPaneLoaded = "LoadingPaneLoaded",
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
+    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
     PostChatSurveyLoaded = "PostChatSurveyLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",
     ProactiveChatPaneLoaded = "ProactiveChatPaneLoaded",
@@ -99,6 +112,8 @@ export declare enum TelemetryEvent {
     EmailTranscriptButtonClicked = "EmailTranscriptButtonClicked",
     EmailTranscriptCancelButtonClicked = "EmailTranscriptCancelButtonClicked",
     AudioToggleButtonClicked = "AudioToggleButtonClicked",
+    SuppressBotMagicCodeSucceeded = "SuppressBotMagicCodeSucceeded",
+    SuppressBotMagicCodeFailed = "SuppressBotMagicCodeFailed",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",
@@ -110,6 +125,7 @@ export declare enum TelemetryEvent {
     InvalidConfiguration = "InvalidConfiguration",
     SendTypingIndicatorSucceeded = "SendTypingIndicatorSucceeded",
     SendTypingIndicatorFailed = "SendTypingIndicatorFailed",
+    WebChatEvent = "WebChatEvent",
     PreChatSurveyStartChatMethodFailed = "PreChatSurveyStartChatMethodFailed",
     ChatAlreadyTriggered = "ChatAlreadyTriggered",
     StartProactiveChatEventReceived = "StartProactiveChatEventReceived",
@@ -122,11 +138,13 @@ export declare enum TelemetryEvent {
     ReconnectChatStartNewConversation = "ReconnectChatStartNewConversation",
     ReconnectChatMinimize = "ReconnectChatMinimize",
     MessageSent = "MessageSent",
-    MessageReceived = "MessageReceived"
+    MessageReceived = "MessageReceived",
+    CustomContextReceived = "CustomContextReceived"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;
     payload: TelemetryData;
+    telemetryInfo?: any;
 }
 export declare class TelemetryConstants {
     private static map;

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -11,6 +11,7 @@ export interface TelemetryEventWrapper {
     Description?: string;
     ExceptionDetails?: any;
     ElapsedTimeInMilliseconds?: number;
+    Data?: any;
 }
 export declare class TelemetryHelper {
     static callId: string;
@@ -35,4 +36,5 @@ export declare class TelemetryHelper {
     static logActionEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logConfigDataEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
+    static logWebChatEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
 }

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -1,4 +1,7 @@
-export interface ConfigValidationTelemetryData {
+export interface BaseTelemetryData {
+    Data?: any;
+}
+export interface ConfigValidationTelemetryData extends BaseTelemetryData {
     Event?: string;
     RequestId?: string;
     LCWVersion?: string;
@@ -8,7 +11,7 @@ export interface ConfigValidationTelemetryData {
     ExceptionDetails?: object;
     Domain?: string;
 }
-export interface LoadTelemetryData {
+export interface LoadTelemetryData extends BaseTelemetryData {
     Event?: string;
     ResourcePath?: string;
     ElapsedTimeInMilliseconds?: number;
@@ -20,18 +23,18 @@ export interface LoadTelemetryData {
     OCChatWidgetVersion?: string;
     OCChatComponentsVersion?: string;
 }
-export interface MessageProcessingErrorData {
+export interface MessageProcessingErrorData extends BaseTelemetryData {
     Event: string;
     ExceptionDetails: object;
 }
-export interface OCChatSDKTelemetryData {
+export interface OCChatSDKTelemetryData extends BaseTelemetryData {
     RequestId: string;
     Event?: string;
     ElapsedTimeInMilliseconds?: number;
     TransactionId: string;
     ExceptionDetails?: object;
 }
-export interface IC3ClientTelemetryData {
+export interface IC3ClientTelemetryData extends BaseTelemetryData {
     SubscriptionId?: string;
     EndpointUrl?: string;
     EndpointId?: string;
@@ -42,7 +45,7 @@ export interface IC3ClientTelemetryData {
     ShouldBubbleToHost?: boolean;
     Description?: string;
 }
-export interface WebChatTelemetryData {
+export interface WebChatTelemetryData extends BaseTelemetryData {
     data?: any;
     dimensions?: any;
     duration?: number;
@@ -53,7 +56,7 @@ export interface WebChatTelemetryData {
     name?: string;
     type?: string;
 }
-export interface ACSAdapterTelemetryData {
+export interface ACSAdapterTelemetryData extends BaseTelemetryData {
     Description?: string;
     ACSUserId?: string;
     ChatThreadId?: string;
@@ -63,14 +66,14 @@ export interface ACSAdapterTelemetryData {
     ErrorCode?: string;
     ExceptionDetails?: any;
 }
-export interface ActionTelemetryData {
+export interface ActionTelemetryData extends BaseTelemetryData {
     Event?: string;
     ElapsedTimeInMilliseconds?: number;
     ActionType?: string;
     ExceptionDetails?: object;
     Description?: string;
 }
-export interface CallingTelemetryData {
+export interface CallingTelemetryData extends BaseTelemetryData {
     CallId?: string;
     Event?: string;
     ElapsedTimeInMilliseconds?: number;

package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts

@@ -32,13 +32,13 @@ export interface ITelemetryConfig {
     /**
     * Omnichannel chat widget version
     */
-    chatWidgetVersion?: string;
+    chatWidgetVersion: string;
     /**
     * Omnichannel chat components version
     */
-    chatComponentVersion?: string;
+    chatComponentVersion: string;
     /**
     * Omnichannel Chat SDK Version
     */
-    OCChatSDKVersion?: string;
+    OCChatSDKVersion: string;
 }

package/lib/types/common/utils.d.ts

@@ -21,3 +21,6 @@ export declare const isNullOrUndefined: (obj: any) => boolean;
 export declare const isNullOrEmptyString: (s: string) => boolean;
 export declare const newGuid: () => string;
 export declare const createTimer: () => ITimer;
+export declare const getDomain: (hostValue: any) => string;
+export declare const getWidgetCacheId: (orgId: string, widgetId: string) => string;
+export declare const getWidgetEndChatEventName: (orgId: string, widgetId: string) => string;

package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts

@@ -1,3 +1,4 @@
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { IConfirmationPaneStatefulProps } from "./IConfirmationPaneStatefulProps";
 export interface IConfirmationPaneStatefulParams extends IConfirmationPaneStatefulProps {
     /**
@@ -5,10 +6,9 @@ export interface IConfirmationPaneStatefulParams extends IConfirmationPaneStatef
      */
     setPostChatContext: () => Promise<void>;
     /**
-     * endChat: Internal Prop injected for triggering end of a chat using chatSDK
+     * prepareEndChat: Internal Prop injected for checking PostChat contexts and trigerring end of chat
      * @param adapter : The chat adapter for the live chat session
-     * @param skipEndChatSDK : If set to true endchat will skip chatSDK endChat call
-     * @param skipCloseChat : If set to true endchat will skip closing the live chat instance
+     * @param state : The chat state where the conversation is currently in
      */
-    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean) => Promise<void>;
+    prepareEndChat: (adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
 }

package/lib/types/components/footerstateful/audionotificationstateful/interfaces/IAudioNotificationStatefulParams.d.ts

@@ -1,5 +1,4 @@
 export interface IAudioNotificationStatefulParams {
     audioSrc?: string;
-    hideAudioNotificationButton?: boolean;
     isAudioMuted?: boolean;
 }

package/lib/types/components/livechatwidget/common/endChat.d.ts

@@ -1,4 +1,7 @@
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-export declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined) => Promise<void>;
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+declare const prepareEndChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
+declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined, postMessageToOtherTab?: boolean | undefined) => Promise<void>;
+export { prepareEndChat, endChat };

package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts

@@ -2,6 +2,9 @@ import "regenerator-runtime/runtime";
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+declare const getChatReconnectContext: (chatSDK: any, reconnectId?: string | undefined) => Promise<any>;
 declare const getReconnectIdForAuthenticatedChat: (props: ILiveChatWidgetProps, chatSDK: any) => Promise<string | undefined>;
-declare const handleUnauthenticatedReconnectChat: (dispatch: Dispatch<ILiveChatWidgetAction>, reconnectId: string, initStartChat: any) => Promise<void>;
-export { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat };
+declare const handleUnauthenticatedReconnectChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any, redirectInSameWindow: boolean | undefined) => Promise<void>;
+declare const startUnauthenticatedReconnectChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any) => Promise<void>;
+declare const handleRedirectUnauthenticatedReconnectChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, reconnectId: string, redirectInSameWindow: boolean | undefined) => Promise<void>;
+export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.d.ts

@@ -9,6 +9,7 @@ export interface ILiveChatWidgetComponentOverrides {
     outOfOfficeHoursPane?: ReactNode | string;
     postChatLoadingPane?: ReactNode | string;
     postChatSurveyPane?: ReactNode | string;
+    preChatSurveyPane?: ReactNode | string;
     proactiveChatPane?: ReactNode | string;
     reconnectChatPane?: ReactNode | string;
     webChatContainer?: ReactNode | string;

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts

@@ -45,7 +45,7 @@ export interface ILiveChatWidgetProps {
     proactiveChatPaneProps?: IProactiveChatPaneStatefulProps;
     reconnectChatPaneProps?: IReconnectChatPaneStatefulProps;
     styleProps?: ILiveChatWidgetStyleProps;
-    telemetryConfig?: ITelemetryConfig;
+    telemetryConfig: ITelemetryConfig;
     webChatContainerProps?: IWebChatContainerStatefulProps;
     liveChatContextFromCache?: ILiveChatWidgetContext;
     contextDataStore?: IContextDataStore;

package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts

@@ -3,4 +3,5 @@ export interface IReconnectChatPaneStatefulProps extends IReconnectChatPaneProps
     authClientFunction?: string;
     isReconnectEnabled?: boolean;
     reconnectId?: string;
+    redirectInSameWindow?: boolean;
 }

package/lib/types/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.d.ts

@@ -0,0 +1,4 @@
+export interface IBotMagicCodeConfig {
+    disabled?: boolean;
+    fwdUrl?: string;
+}