@microsoft/omnichannel-chat-widget 0.1.0-main.c461296 → 0.1.0-main.c9a643a

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -34,7 +34,7 @@ function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "functio
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 
 const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP;
+  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
 
   const [state, dispatch] = (0, _useChatContextStore.default)();
   const {
@@ -44,20 +44,27 @@ const ChatButtonStateful = props => {
   } = props; //Setting OutOfOperatingHours Flag
 
   const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const proactiveChatInNewWindow = (0, _react.useRef)(state.appStates.proactiveChatStates.proactiveChatInNewWindow);
   const outOfOfficeStyleProps = Object.assign({}, _defaultOutOfOfficeChatButtonStyleProps.defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
     subtitleText: "We're online.",
-    hideNotificationBubble: !(state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) || (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true,
-    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > _Constants.Constants.maximumUnreadMessageCount ? _Constants.Constants.maximumUnreadMessageCount.toString() + "+" : state.appStates.unreadMessageCount.toString() : "0",
+    hideNotificationBubble: (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true || state.appStates.isMinimized === false,
+    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > _Constants.Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     onClick: async () => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonClicked
       });
 
-      if (state.appStates.isMinimized) {
+      if (proactiveChatInNewWindow.current) {
+        const proactiveChatIsInPopoutModeEvent = {
+          eventName: _TelemetryConstants.BroadcastEvent.ProactiveChatIsInPopoutMode
+        };
+
+        _omnichannelChatComponents.BroadcastService.postMessage(proactiveChatIsInPopoutModeEvent);
+      } else if (state.appStates.isMinimized) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -66,6 +73,7 @@ const ChatButtonStateful = props => {
         await startChat();
       }
     },
+    unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
@@ -74,6 +82,10 @@ const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.LCWChatButtonClicked
+      });
+
       if (state.appStates.isMinimized) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
@@ -86,6 +98,7 @@ const ChatButtonStateful = props => {
         });
       }
     },
+    unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   (0, _react.useEffect)(() => {
@@ -107,6 +120,9 @@ const ChatButtonStateful = props => {
       });
     }
   }, []);
+  (0, _react.useEffect)(() => {
+    proactiveChatInNewWindow.current = state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,
     controlProps: outOfOperatingHours ? outOfOfficeControlProps : controlProps,

package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -13,10 +13,6 @@ var _react = _interopRequireWildcard(require("react"));
 
 var _utils = require("../../common/utils");
 
-var _Constants = require("../../common/Constants");
-
-var _ConversationState = require("../../contexts/common/ConversationState");
-
 var _DimLayer = require("../dimlayer/DimLayer");
 
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
@@ -25,16 +21,12 @@ var _NotificationHandler = require("../webchatcontainerstateful/webchatcontrolle
 
 var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 
-var _PostChatSurveyMode = require("../postchatsurveypanestateful/enums/PostChatSurveyMode");
-
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 
 var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
-var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -43,21 +35,14 @@ function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj &&
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const ConfirmationPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
   const initialTabIndexMap = new Map();
-  let elements = []; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = (0, _useChatSDKStore.default)();
+  let elements = [];
   const [state, dispatch] = (0, _useChatContextStore.default)();
   const {
-    endChat
+    prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = (0, _useChatAdapterStore.default)();
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
     dir: state.domainStates.globalDir,
@@ -73,29 +58,8 @@ const ConfirmationPaneStateful = props => {
       });
 
       try {
-        // check agent has joined conversation
-        const conversationDetails = await chatSDK.getConversationDetails();
-
-        if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
-          if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
-            const loadPostChatEvent = {
-              eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
-            };
-
-            _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
-          } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
-            const skipEndChatSDK = false;
-            const skipCloseChat = true;
-            await endChat(adapter, skipEndChatSDK, skipCloseChat);
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.InActive
-            });
-          }
-        } else {
-          (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
-          await endChat(adapter);
-        }
+        (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
+        await prepareEndChat(adapter, state);
       } catch (ex) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -123,8 +123,7 @@ const FooterStateful = props => {
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
-    hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
-    isAudioMuted: state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 

package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -116,8 +116,17 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
     let fileAttachmentName = _Constants.TranscriptConstants.DefaultFileAttachmentName;
     let dialogColor = _Constants.TranscriptConstants.CustomerDialogColor;
     let fontColor = _Constants.TranscriptConstants.CustomerFontColor;
+    const isSystemMessage = value.tags && value.tags.toLowerCase().indexOf(_Constants.Constants.systemMessageTag) !== -1;
+    const isControlMessage = value.isControlMessage && value.isControlMessage === true;
 
-    if (value.tags && value.tags.toLowerCase().indexOf(_Constants.Constants.systemMessageTag) !== -1 || value.isControlMessage && value.isControlMessage === true || value.contentType && value.contentType.toLowerCase() === _Constants.TranscriptConstants.AdaptiveCardType || value.deliveryMode && value.deliveryMode.toLowerCase() === _Constants.TranscriptConstants.InternalMode) {
+    const isAdaptiveCard = value.contentType && value.contentType.toLowerCase() === _Constants.TranscriptConstants.AdaptiveCardType;
+
+    const isInternalMessage = value.deliveryMode && value.deliveryMode.toLowerCase() === _Constants.TranscriptConstants.InternalMode;
+
+    const isHiddenMessage = value.tags && value.tags.toLowerCase().indexOf(_Constants.Constants.hiddenTag.toLowerCase()) !== -1;
+    const shouldIgnoreMessage = isSystemMessage || isControlMessage || isAdaptiveCard || isInternalMessage || isHiddenMessage;
+
+    if (shouldIgnoreMessage) {
       return;
     } else if (value.from) {
       if (value.from.application) {
@@ -138,7 +147,7 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 
       if (value.attachments && value.attachments.length > 0 && value.attachments[0].name) {
         fileAttachmentName = value.attachments[0].name;
-        value.content = attachmentMessage ?? "The following attachment was uploaded during the conversation:" + fileAttachmentName;
+        value.content = attachmentMessage ? attachmentMessage + " " + fileAttachmentName : "The following attachment was uploaded during the conversation: " + fileAttachmentName;
       }
     }
 

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -69,16 +69,11 @@ const HeaderStateful = props => {
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
         });
-      } else if (conversationState.current === _ConversationState.ConversationState.Postchat) {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: false
-        });
-        await endChat(adapter);
-      } else if (conversationState.current === _ConversationState.ConversationState.InActive) {
+      } else {
         const skipEndChatSDK = true;
         const skipCloseChat = false;
-        await endChat(adapter, skipEndChatSDK, skipCloseChat);
+        const postMessageToOtherTabs = true;
+        await endChat(adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTabs);
       }
 
       dispatch({
@@ -87,8 +82,8 @@ const HeaderStateful = props => {
       });
     },
     ...(headerProps === null || headerProps === void 0 ? void 0 : headerProps.controlProps),
-    hideTitle: state.appStates.conversationState === _ConversationState.ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
-    hideIcon: state.appStates.conversationState === _ConversationState.ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
+    hideTitle: state.appStates.conversationState === _ConversationState.ConversationState.Loading || state.appStates.conversationState === _ConversationState.ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
+    hideIcon: state.appStates.conversationState === _ConversationState.ConversationState.Loading || state.appStates.conversationState === _ConversationState.ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
     hideCloseButton: state.appStates.conversationState === _ConversationState.ConversationState.Loading || state.appStates.conversationState === _ConversationState.ConversationState.Prechat || state.appStates.conversationState === _ConversationState.ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
   };
   const outOfOfficeControlProps = {

package/lib/cjs/components/livechatwidget/common/ActivityStreamHandler.js

@@ -0,0 +1,44 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ActivityStreamHandler = void 0;
+
+var _Deferred = require("./Deferred");
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class ActivityStreamHandler {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  /**
+   * Use of a deferred pattern, to hold the execution of the activity.
+   * 
+   * */
+  static cork() {
+    ActivityStreamHandler.restoreDeferred = new _Deferred.Deferred();
+    ActivityStreamHandler.restorePromise = ActivityStreamHandler.restoreDeferred.promise;
+  }
+  /**
+   * Resolve the promise, releasing it to continue with the execution of the activity.
+   * 
+   * */
+
+
+  static uncork() {
+    ActivityStreamHandler.restoreDeferred.resolve();
+  }
+
+}
+
+exports.ActivityStreamHandler = ActivityStreamHandler;
+
+_defineProperty(ActivityStreamHandler, "restoreDeferred", {
+  resolve: () => {
+    return "initialState";
+  }
+});
+
+_defineProperty(ActivityStreamHandler, "restorePromise", void 0);

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js

@@ -0,0 +1,23 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.DefaultActivitySubscriber = void 0;
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class DefaultActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    this.observer.next(activity);
+    return false;
+  }
+
+}
+
+exports.DefaultActivitySubscriber = DefaultActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js

@@ -0,0 +1,39 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.PauseActivitySubscriber = void 0;
+
+var _ActivityStreamHandler = require("../ActivityStreamHandler");
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class PauseActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async apply(activity) {
+    await _ActivityStreamHandler.ActivityStreamHandler.restorePromise;
+    return activity;
+  } // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+
+
+  applicable(activity) {
+    return true;
+  } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+
+    return activity;
+  }
+
+}
+
+exports.PauseActivitySubscriber = PauseActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js

@@ -0,0 +1,70 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ChatAdapterShim = void 0;
+
+var _DefaultActivitySubscriber = require("./ActivitySubscriber/DefaultActivitySubscriber");
+
+var _shareObservable = require("./shareObservable");
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class ChatAdapterShim {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  constructor(chatAdapter) {
+    _defineProperty(this, "chatAdapter", void 0);
+
+    _defineProperty(this, "activityObserver", void 0);
+
+    _defineProperty(this, "subscribers", void 0);
+
+    this.subscribers = [];
+    this.chatAdapter = { ...chatAdapter,
+      activity$: (0, _shareObservable.shareObservable)( // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      new window.Observable(observer => {
+        this.activityObserver = observer; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+        const abortController = new window.AbortController();
+
+        (async () => {
+          try {
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            for await (let activity of chatAdapter.activities({
+              signal: abortController.signal
+            })) {
+              for (const subscriber of [...this.subscribers, new _DefaultActivitySubscriber.DefaultActivitySubscriber()]) {
+                subscriber.observer = this.activityObserver;
+                activity = await subscriber.next(activity);
+
+                if (!activity) {
+                  break;
+                }
+              }
+            }
+
+            observer.complete();
+          } catch (error) {
+            observer.error(error);
+          }
+        })();
+
+        return () => {
+          abortController.abort();
+        };
+      }))
+    };
+  } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+  addSubscriber(subscriber) {
+    this.subscribers.push(subscriber);
+  }
+
+}
+
+exports.ChatAdapterShim = ChatAdapterShim;

package/lib/cjs/components/livechatwidget/common/Deferred.js

@@ -0,0 +1,42 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.Deferred = void 0;
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class Deferred {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  constructor() {
+    _defineProperty(this, "_promise", void 0);
+
+    _defineProperty(this, "_resolve", void 0);
+
+    _defineProperty(this, "_reject", () => {
+      return;
+    });
+
+    _defineProperty(this, "resolve", value => {
+      this._resolve(value);
+    });
+
+    _defineProperty(this, "reject", value => {
+      this._reject(value);
+    });
+
+    this._promise = new Promise((resolve, reject) => {
+      this._resolve = resolve;
+      this._reject = reject;
+    });
+  } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+  get promise() {
+    return this._promise;
+  }
+
+}
+
+exports.Deferred = Deferred;

package/lib/cjs/components/livechatwidget/common/authHelper.js

@@ -0,0 +1,65 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.removeAuthTokenProvider = exports.handleAuthentication = exports.getAuthClientFunction = void 0;
+
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
+var _utils = require("../../../common/utils");
+
+const getAuthClientFunction = chatConfig => {
+  let authClientFunction = undefined;
+
+  if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
+    var _chatConfig$LiveChatC;
+
+    authClientFunction = (chatConfig === null || chatConfig === void 0 ? void 0 : (_chatConfig$LiveChatC = chatConfig.LiveChatConfigAuthSettings) === null || _chatConfig$LiveChatC === void 0 ? void 0 : _chatConfig$LiveChatC.msdyn_javascriptclientfunction) ?? undefined;
+  }
+
+  return authClientFunction;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.getAuthClientFunction = getAuthClientFunction;
+
+const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
+  const authClientFunction = getAuthClientFunction(chatConfig);
+
+  if (getAuthToken && authClientFunction) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.GetAuthTokenCalled
+    });
+
+    const token = await getAuthToken(authClientFunction);
+
+    if (!(0, _utils.isNullOrEmptyString)(token)) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.setAuthTokenProvider(async () => {
+        return token;
+      });
+      return true;
+    } else {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.ReceivedNullOrEmptyToken
+      });
+
+      return false;
+    }
+  }
+
+  return false;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleAuthentication = handleAuthentication;
+
+const removeAuthTokenProvider = chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.authenticatedUserToken = null;
+};
+
+exports.removeAuthTokenProvider = removeAuthTokenProvider;

package/lib/cjs/components/livechatwidget/common/createAdapter.js

@@ -13,6 +13,10 @@ var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcont
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 
+var _ChatAdapterShim = require("./ChatAdapterShim");
+
+var _PauseActivitySubscriber = require("./ActivitySubscriber/PauseActivitySubscriber");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const createAdapter = async chatSDK => {
   const chatAdapterOptionalParams = {
@@ -34,7 +38,15 @@ const createAdapter = async chatSDK => {
       }
     }
   };
-  return await chatSDK.createChatAdapter(chatAdapterOptionalParams);
+  let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams); //so far, there is no need to convert to the shim adapter when using visual tests
+
+  if (chatSDK.isMockModeOn !== true) {
+    adapter = new _ChatAdapterShim.ChatAdapterShim(adapter);
+    adapter.addSubscriber(new _PauseActivitySubscriber.PauseActivitySubscriber());
+    return adapter.chatAdapter;
+  }
+
+  return adapter;
 };
 
 exports.createAdapter = createAdapter;

package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -13,6 +13,10 @@ var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcont
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 const isInternetConnected = async () => {
   try {
     const response = await fetch(_Constants.Constants.internetConnectionTestUrl);
@@ -28,8 +32,16 @@ const createInternetConnectionChangeHandler = async () => {
     const connected = await isInternetConnected();
 
     if (!connected) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+        Event: _TelemetryConstants.TelemetryEvent.NetworkDisconnected
+      });
+
       _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+        Event: _TelemetryConstants.TelemetryEvent.NetworkReconnected
+      });
+
       _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
     }
   }; // Checking connection status on online & offline events due to possible false positives