@microsoft/omnichannel-chat-widget 0.1.0-main.c461296 → 0.1.0-main.c881067

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (321) hide show
  1. package/README.md +35 -11
  2. package/lib/cjs/assets/Icons.js +4 -2
  3. package/lib/cjs/common/Constants.js +50 -155
  4. package/lib/cjs/common/KeyCodes.js +3 -4
  5. package/lib/cjs/common/contextDataStore/DataStoreManager.js +3 -5
  6. package/lib/cjs/common/storage/default/defaultCacheManager.js +26 -0
  7. package/lib/cjs/common/storage/default/defaultClientDataStoreProvider.js +107 -0
  8. package/lib/cjs/common/storage/default/defaultInMemoryDataStore.js +78 -0
  9. package/lib/cjs/common/telemetry/TelemetryConstants.js +65 -25
  10. package/lib/cjs/common/telemetry/TelemetryHelper.js +31 -56
  11. package/lib/cjs/common/telemetry/TelemetryManager.js +16 -34
  12. package/lib/cjs/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  13. package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -3
  14. package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js +49 -35
  15. package/lib/cjs/common/telemetry/loggers/consoleLogger.js +6 -14
  16. package/lib/cjs/common/utils.js +80 -80
  17. package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js +21 -45
  18. package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js +20 -26
  19. package/lib/cjs/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  20. package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js +12 -72
  21. package/lib/cjs/components/dimlayer/DimLayer.js +0 -4
  22. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +9 -37
  23. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -8
  24. package/lib/cjs/components/footerstateful/FooterStateful.js +12 -44
  25. package/lib/cjs/components/footerstateful/audionotificationstateful/AudioNotificationStateful.js +0 -6
  26. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +15 -44
  27. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -8
  28. package/lib/cjs/components/headerstateful/HeaderStateful.js +21 -39
  29. package/lib/cjs/components/livechatwidget/LiveChatWidget.js +2 -14
  30. package/lib/cjs/components/livechatwidget/common/ActivityStreamHandler.js +39 -0
  31. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +20 -0
  32. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  33. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +34 -0
  34. package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js +64 -0
  35. package/lib/cjs/components/livechatwidget/common/Deferred.js +37 -0
  36. package/lib/cjs/components/livechatwidget/common/authHelper.js +50 -0
  37. package/lib/cjs/components/livechatwidget/common/createAdapter.js +10 -9
  38. package/lib/cjs/components/livechatwidget/common/createFooter.js +4 -23
  39. package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -10
  40. package/lib/cjs/components/livechatwidget/common/createMarkdown.js +36 -43
  41. package/lib/cjs/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +14 -0
  42. package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +131 -61
  43. package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js +0 -3
  44. package/lib/cjs/components/livechatwidget/common/endChat.js +121 -23
  45. package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js +0 -6
  46. package/lib/cjs/components/livechatwidget/common/initCallingSdk.js +8 -17
  47. package/lib/cjs/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -8
  48. package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js +38 -52
  49. package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js +98 -66
  50. package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js +9 -33
  51. package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +2 -15
  52. package/lib/cjs/components/livechatwidget/common/shareObservable.js +41 -0
  53. package/lib/cjs/components/livechatwidget/common/startChat.js +246 -92
  54. package/lib/cjs/components/livechatwidget/common/startProactiveChat.js +0 -8
  55. package/lib/cjs/components/livechatwidget/common/updateSessionDataForTelemetry.js +2 -11
  56. package/lib/cjs/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  57. package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +347 -165
  58. package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js +19 -19
  59. package/lib/cjs/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +57 -0
  60. package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js +4 -17
  61. package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +9 -14
  62. package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -23
  63. package/lib/cjs/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  64. package/lib/cjs/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +13 -0
  65. package/lib/cjs/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  66. package/lib/cjs/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  67. package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +11 -44
  68. package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +19 -33
  69. package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -24
  70. package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -19
  71. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -7
  72. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -6
  73. package/lib/cjs/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +11 -0
  74. package/lib/cjs/components/webchatcontainerstateful/common/mockadapter.js +12 -27
  75. package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js +6 -17
  76. package/lib/cjs/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -24
  77. package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -15
  78. package/lib/cjs/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -8
  79. package/lib/cjs/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  80. package/lib/cjs/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  81. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +12 -0
  82. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -5
  83. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  84. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  85. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  86. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  87. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  88. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  89. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  90. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  91. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +0 -7
  92. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -5
  93. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +27 -37
  94. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +10 -22
  95. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -61
  96. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +7 -15
  97. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +41 -0
  98. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +82 -0
  99. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +10 -0
  100. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +10 -0
  101. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -3
  102. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -3
  103. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +10 -0
  104. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -9
  105. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +89 -0
  106. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +7 -18
  107. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +8 -42
  108. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +4 -22
  109. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +13 -30
  110. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +3 -9
  111. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -34
  112. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +1 -10
  113. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +1 -12
  114. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -19
  115. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +1 -9
  116. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -9
  117. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +13 -34
  118. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +1 -10
  119. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +7 -11
  120. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +5 -14
  121. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -21
  122. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +33 -0
  123. package/lib/cjs/contexts/ChatAdapterStore.js +0 -2
  124. package/lib/cjs/contexts/ChatContextStore.js +0 -2
  125. package/lib/cjs/contexts/ChatSDKStore.js +0 -2
  126. package/lib/cjs/contexts/common/ConversationState.js +3 -3
  127. package/lib/cjs/contexts/common/LiveChatWidgetActionType.js +30 -26
  128. package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js +14 -13
  129. package/lib/cjs/contexts/createReducer.js +169 -109
  130. package/lib/cjs/controller/componentController.js +4 -33
  131. package/lib/cjs/hooks/useChatAdapterStore.js +0 -6
  132. package/lib/cjs/hooks/useChatContextStore.js +0 -6
  133. package/lib/cjs/hooks/useChatSDKStore.js +0 -6
  134. package/lib/cjs/index.js +0 -5
  135. package/lib/cjs/plugins/newMessageEventHandler.js +26 -46
  136. package/lib/esm/assets/Icons.js +2 -1
  137. package/lib/esm/common/Constants.js +45 -143
  138. package/lib/esm/common/KeyCodes.js +3 -3
  139. package/lib/esm/common/contextDataStore/DataStoreManager.js +3 -3
  140. package/lib/esm/common/storage/default/defaultCacheManager.js +18 -0
  141. package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js +100 -0
  142. package/lib/esm/common/storage/default/defaultInMemoryDataStore.js +70 -0
  143. package/lib/esm/common/telemetry/TelemetryConstants.js +69 -22
  144. package/lib/esm/common/telemetry/TelemetryHelper.js +32 -46
  145. package/lib/esm/common/telemetry/TelemetryManager.js +16 -23
  146. package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  147. package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -1
  148. package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js +49 -23
  149. package/lib/esm/common/telemetry/loggers/consoleLogger.js +6 -10
  150. package/lib/esm/common/utils.js +73 -45
  151. package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js +21 -16
  152. package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js +23 -13
  153. package/lib/esm/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  154. package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js +15 -49
  155. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +9 -16
  156. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -6
  157. package/lib/esm/components/footerstateful/FooterStateful.js +14 -25
  158. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +15 -37
  159. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -6
  160. package/lib/esm/components/headerstateful/HeaderStateful.js +21 -24
  161. package/lib/esm/components/livechatwidget/LiveChatWidget.js +2 -2
  162. package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js +32 -0
  163. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +13 -0
  164. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  165. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +27 -0
  166. package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js +57 -0
  167. package/lib/esm/components/livechatwidget/common/Deferred.js +30 -0
  168. package/lib/esm/components/livechatwidget/common/authHelper.js +42 -0
  169. package/lib/esm/components/livechatwidget/common/createAdapter.js +12 -4
  170. package/lib/esm/components/livechatwidget/common/createFooter.js +4 -16
  171. package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -5
  172. package/lib/esm/components/livechatwidget/common/createMarkdown.js +38 -37
  173. package/lib/esm/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +7 -0
  174. package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +133 -49
  175. package/lib/esm/components/livechatwidget/common/endChat.js +124 -14
  176. package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js +0 -2
  177. package/lib/esm/components/livechatwidget/common/initCallingSdk.js +10 -12
  178. package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -5
  179. package/lib/esm/components/livechatwidget/common/initWebChatComposer.js +41 -22
  180. package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js +98 -58
  181. package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js +9 -23
  182. package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +4 -7
  183. package/lib/esm/components/livechatwidget/common/shareObservable.js +35 -0
  184. package/lib/esm/components/livechatwidget/common/startChat.js +245 -71
  185. package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js +4 -2
  186. package/lib/esm/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  187. package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +350 -117
  188. package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js +19 -7
  189. package/lib/esm/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +50 -0
  190. package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js +4 -5
  191. package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +9 -4
  192. package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +32 -11
  193. package/lib/esm/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  194. package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +6 -0
  195. package/lib/esm/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  196. package/lib/esm/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  197. package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +15 -29
  198. package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +21 -9
  199. package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +6 -6
  200. package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -4
  201. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -1
  202. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -2
  203. package/lib/esm/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +4 -0
  204. package/lib/esm/components/webchatcontainerstateful/common/mockadapter.js +12 -19
  205. package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js +6 -13
  206. package/lib/esm/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -16
  207. package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +5 -5
  208. package/lib/esm/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -6
  209. package/lib/esm/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  210. package/lib/esm/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  211. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +5 -0
  212. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -3
  213. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  214. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  215. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  216. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  217. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  218. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  219. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  220. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  221. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +2 -5
  222. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -4
  223. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +27 -22
  224. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +12 -14
  225. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +25 -39
  226. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +9 -8
  227. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +34 -0
  228. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +80 -0
  229. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +3 -0
  230. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +3 -0
  231. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -1
  232. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -1
  233. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +3 -0
  234. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -7
  235. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +83 -0
  236. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +8 -9
  237. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +9 -28
  238. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +5 -14
  239. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +15 -19
  240. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +5 -8
  241. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +6 -29
  242. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +3 -7
  243. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +3 -8
  244. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -14
  245. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +3 -7
  246. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -7
  247. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +15 -27
  248. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +3 -5
  249. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +9 -9
  250. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +7 -9
  251. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -13
  252. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +27 -0
  253. package/lib/esm/contexts/ChatAdapterStore.js +2 -1
  254. package/lib/esm/contexts/ChatContextStore.js +2 -1
  255. package/lib/esm/contexts/ChatSDKStore.js +2 -1
  256. package/lib/esm/contexts/common/ConversationState.js +3 -3
  257. package/lib/esm/contexts/common/LiveChatWidgetActionType.js +30 -26
  258. package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js +14 -9
  259. package/lib/esm/contexts/createReducer.js +169 -105
  260. package/lib/esm/controller/componentController.js +5 -4
  261. package/lib/esm/hooks/useChatAdapterStore.js +0 -4
  262. package/lib/esm/hooks/useChatContextStore.js +0 -4
  263. package/lib/esm/hooks/useChatSDKStore.js +0 -4
  264. package/lib/esm/plugins/newMessageEventHandler.js +26 -35
  265. package/lib/types/assets/Icons.d.ts +1 -0
  266. package/lib/types/common/Constants.d.ts +37 -2
  267. package/lib/types/common/interfaces/IContextDataStore.d.ts +2 -2
  268. package/lib/types/common/storage/default/defaultCacheManager.d.ts +4 -0
  269. package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts +2 -0
  270. package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts +6 -0
  271. package/lib/types/common/telemetry/TelemetryConstants.d.ts +45 -7
  272. package/lib/types/common/telemetry/TelemetryHelper.d.ts +2 -0
  273. package/lib/types/common/telemetry/definitions/Contracts.d.ts +4 -4
  274. package/lib/types/common/telemetry/definitions/Payload.d.ts +13 -9
  275. package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts +7 -3
  276. package/lib/types/common/utils.d.ts +8 -1
  277. package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts +4 -4
  278. package/lib/types/components/footerstateful/audionotificationstateful/interfaces/IAudioNotificationStatefulParams.d.ts +0 -1
  279. package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts +2 -1
  280. package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts +14 -0
  281. package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts +5 -0
  282. package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts +6 -0
  283. package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts +7 -0
  284. package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts +7 -0
  285. package/lib/types/components/livechatwidget/common/Deferred.d.ts +9 -0
  286. package/lib/types/components/livechatwidget/common/authHelper.d.ts +5 -0
  287. package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts +2 -0
  288. package/lib/types/components/livechatwidget/common/endChat.d.ts +4 -1
  289. package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts +6 -4
  290. package/lib/types/components/livechatwidget/common/shareObservable.d.ts +1 -0
  291. package/lib/types/components/livechatwidget/common/startChat.d.ts +6 -2
  292. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.d.ts +1 -0
  293. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts +2 -1
  294. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts +6 -3
  295. package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts +22 -0
  296. package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts +2 -0
  297. package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts +2 -2
  298. package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts +5 -0
  299. package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts +4 -0
  300. package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts +1 -2
  301. package/lib/types/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.d.ts +2 -0
  302. package/lib/types/components/webchatcontainerstateful/common/mockchatsdk.d.ts +1 -0
  303. package/lib/types/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.d.ts +4 -0
  304. package/lib/types/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.d.ts +4 -0
  305. package/lib/types/components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps.d.ts +4 -1
  306. package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts +4 -0
  307. package/lib/types/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.d.ts +3 -0
  308. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.d.ts +1 -1
  309. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.d.ts +2 -0
  310. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.d.ts +1 -0
  311. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.d.ts +2 -0
  312. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.d.ts +3 -0
  313. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.d.ts +3 -0
  314. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.d.ts +5 -0
  315. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.d.ts +1 -1
  316. package/lib/types/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.d.ts +1 -0
  317. package/lib/types/contexts/common/ConversationState.d.ts +3 -2
  318. package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts +6 -3
  319. package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts +30 -25
  320. package/lib/types/contexts/common/LiveChatWidgetContextInitialState.d.ts +1 -2
  321. package/package.json +9 -9
@@ -1,7 +1,10 @@
1
- import { ChatSDKError, Constants } from "../../../common/Constants";
2
- import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
1
+ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
2
+ import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
3
+ import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
4
+ import { getAuthClientFunction, handleAuthentication } from "./authHelper";
5
+ import { ActivityStreamHandler } from "./ActivityStreamHandler";
6
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
3
7
  import { ConversationState } from "../../../contexts/common/ConversationState";
4
- import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
5
8
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
6
9
  import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
7
10
  import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
@@ -9,33 +12,56 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
9
12
  import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
10
13
  import { createAdapter } from "./createAdapter";
11
14
  import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
12
- import { createTimer } from "../../../common/utils";
13
- import { getReconnectIdForAuthenticatedChat } from "./reconnectChatHelper";
15
+ import { handleChatReconnect } from "./reconnectChatHelper";
14
16
  import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
15
- import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+ import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
16
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
+ let optionalParams = {};
21
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
22
+ let widgetInstanceId;
23
+
24
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
25
  const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
26
+ var _props$controlProps;
27
+ optionalParams = {}; //Resetting to ensure no stale values
28
+ widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId;
29
+
30
+ // Can connect to existing chat session
18
31
  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
19
32
  return;
20
- } // Getting PreChat Survey Context
33
+ }
34
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
21
35
 
36
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
37
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
38
+ return;
39
+ }
22
40
 
23
- const parseToJson = false;
24
- const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
25
- const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
41
+ // Setting Proactive chat settings
42
+ const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
43
+ const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
26
44
 
27
- const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
45
+ //Setting PreChat and intiate chat
46
+ setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, undefined, props);
47
+ };
28
48
 
29
- if (reconnectId) {
30
- dispatch({
31
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
32
- payload: reconnectId
33
- });
34
- dispatch({
35
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
36
- payload: ConversationState.ReconnectChat
37
- });
38
- } else if (showPrechat) {
49
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
50
+ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
51
+ //Handle reconnect scenario
52
+ if (state) {
53
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
54
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
55
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
56
+ return;
57
+ }
58
+ }
59
+
60
+ // Getting prechat Survey Context
61
+ const parseToJson = false;
62
+ const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
63
+ const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
64
+ if (showPrechat) {
39
65
  dispatch({
40
66
  type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
41
67
  payload: preChatSurveyResponse
@@ -44,26 +70,63 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
44
70
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
45
71
  payload: ConversationState.Prechat
46
72
  });
47
- } else {
48
- dispatch({
49
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
50
- payload: ConversationState.Loading
51
- });
52
- await initStartChat(chatSDK, dispatch, setAdapter);
73
+ return;
53
74
  }
54
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
55
75
 
76
+ //Initiate start chat
77
+ dispatch({
78
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
79
+ payload: ConversationState.Loading
80
+ });
81
+ const optionalParams = {
82
+ isProactiveChat
83
+ };
84
+ await initStartChat(chatSDK, props === null || props === void 0 ? void 0 : props.chatConfig, props === null || props === void 0 ? void 0 : props.getAuthToken, dispatch, setAdapter, optionalParams);
85
+ };
56
86
 
57
- const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
87
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
88
+ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
58
89
  try {
59
90
  var _newAdapter$activity$, _TelemetryTimers$Widg;
91
+ //Start widget load timer
92
+ TelemetryTimers.WidgetLoadTimer = createTimer();
93
+ TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
94
+ Event: TelemetryEvent.WidgetLoadStarted,
95
+ Description: "Widget loading started"
96
+ });
97
+ const authClientFunction = getAuthClientFunction(chatConfig);
98
+ if (getAuthToken && authClientFunction) {
99
+ // set auth token to chat sdk before start chat
100
+ const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
101
+ if (!authSuccess) {
102
+ return;
103
+ }
104
+ }
105
+ let isStartChatSuccessful = false;
60
106
 
61
- try {
62
- TelemetryTimers.WidgetLoadTimer = createTimer();
63
- TelemetryHelper.logSDKEvent(LogLevel.INFO, {
64
- Event: TelemetryEvent.StartChatSDKCall
107
+ //Check if chat retrieved from cache
108
+ if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
109
+ var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
110
+ BroadcastService.postMessage({
111
+ eventName: BroadcastEvent.ChatRetrievedFromCache,
112
+ payload: {
113
+ chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
114
+ requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
115
+ }
65
116
  });
66
- await chatSDK.startChat(params);
117
+ }
118
+ try {
119
+ var _window$Microsoft, _window$Microsoft$Dyn, _window$Microsoft$Dyn2, _window$Microsoft$Dyn3;
120
+ // Set custom context params
121
+ setCustomContextParams(chatSDK);
122
+ const defaultOptionalParams = {
123
+ sendDefaultInitContext: true,
124
+ isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat),
125
+ portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
126
+ };
127
+ const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
128
+ await chatSDK.startChat(startChatOptionalParams);
129
+ isStartChatSuccessful = true;
67
130
  } catch (error) {
68
131
  TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
69
132
  Event: TelemetryEvent.StartChatMethodException,
@@ -71,45 +134,60 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
71
134
  exception: `Failed to setup startChat: ${error}`
72
135
  }
73
136
  });
137
+ isStartChatSuccessful = false;
138
+ // Resetting the widget state to Closed, for recent introduction of OC rate limiting(429 Error)
139
+ // TODO : How to diplay a proper UI message to customer to try after sometime at this point - cool down scenario
140
+ dispatch({
141
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
142
+ payload: ConversationState.Closed
143
+ });
144
+ return;
74
145
  }
75
146
 
147
+ // New adapter creation
76
148
  const newAdapter = await createAdapter(chatSDK);
77
149
  setAdapter(newAdapter);
78
150
  const chatToken = await chatSDK.getChatToken();
151
+ dispatch({
152
+ type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
153
+ payload: chatToken
154
+ });
79
155
  newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
156
+ if (persistedState) {
157
+ dispatch({
158
+ type: LiveChatWidgetActionType.SET_WIDGET_STATE,
159
+ payload: persistedState
160
+ });
161
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
162
+ return;
163
+ }
80
164
 
81
- if (!persistedState) {
82
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
83
- if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
84
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
85
- const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
86
- dispatch({
87
- type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
88
- payload: chatToken
89
- });
90
- } // eslint-disable-next-line @typescript-eslint/no-explicit-any
165
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
166
+ const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
167
+ dispatch({
168
+ type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
169
+ payload: liveChatContext
170
+ });
91
171
 
172
+ // Set post chat context in state, no survey load
173
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch);
92
174
 
93
- const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
175
+ // Updating chat session detail for telemetry
176
+ await updateSessionDataForTelemetry(chatSDK, dispatch);
177
+
178
+ // Set app state to Active
179
+ if (isStartChatSuccessful) {
180
+ ActivityStreamHandler.uncork();
181
+ // Update start chat failure app state if chat loads successfully
94
182
  dispatch({
95
- type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
96
- payload: liveChatContext
183
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
184
+ payload: false
97
185
  });
98
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
99
- await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
100
-
101
186
  dispatch({
102
187
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
103
188
  payload: ConversationState.Active
104
189
  });
105
- } else {
106
- dispatch({
107
- type: LiveChatWidgetActionType.SET_WIDGET_STATE,
108
- payload: persistedState
109
- });
110
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
111
190
  }
112
-
113
191
  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
114
192
  Event: TelemetryEvent.WidgetLoadComplete,
115
193
  Description: "Widget load complete",
@@ -122,8 +200,8 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
122
200
  Exception: `Widget load Failed: ${ex}`
123
201
  }
124
202
  });
125
- NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
126
-
203
+ NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
204
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
127
205
  if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
128
206
  dispatch({
129
207
  type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
@@ -133,32 +211,128 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
133
211
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
134
212
  payload: ConversationState.OutOfOffice
135
213
  });
214
+ return;
136
215
  }
216
+ // Set app state to failing start chat
217
+ dispatch({
218
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
219
+ payload: true
220
+ });
221
+ // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
222
+ dispatch({
223
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
224
+ payload: ConversationState.Loading
225
+ });
226
+ } finally {
227
+ optionalParams = {};
228
+ widgetInstanceId = "";
137
229
  }
138
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
139
-
230
+ };
140
231
 
232
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
141
233
  const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
142
- var _DataStoreManager$cli, _persistedState$domai;
143
-
144
- const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(Constants.widgetStateDataKey, "localStorage");
145
- const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
146
-
147
- if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
148
- var _persistedState$domai2;
234
+ var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
235
+ // By pass this function in case of popout chat
236
+ if (state.appStates.hideStartChatButton === true) {
237
+ return false;
238
+ }
239
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
149
240
 
241
+ //Connect to only active chat session
242
+ if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
243
+ var _persistedState$domai7;
150
244
  dispatch({
151
245
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
152
246
  payload: ConversationState.Loading
153
247
  });
154
248
  const optionalParams = {
155
- liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
249
+ liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
156
250
  };
157
- await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
251
+ await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
158
252
  return true;
159
253
  } else {
160
254
  return false;
161
255
  }
162
256
  };
163
257
 
164
- export { prepareStartChat, initStartChat };
258
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
259
+ const setCustomContextParams = chatSDK => {
260
+ var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
261
+ // Add custom context only for unauthenticated chat
262
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
263
+ if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
264
+ var _persistedState$domai9, _persistedState$domai10;
265
+ if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
266
+ const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
267
+ TelemetryHelper.logSDKEvent(LogLevel.WARN, {
268
+ Event: TelemetryEvent.StartChatMethodException,
269
+ ExceptionDetails: {
270
+ exception: errorMessage
271
+ }
272
+ });
273
+ throw new Error(errorMessage);
274
+ }
275
+ optionalParams = Object.assign({}, optionalParams, {
276
+ customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
277
+ });
278
+ }
279
+ };
280
+
281
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
282
+ const handleAuthenticationIfEnabled = async (chatSDK, props) => {
283
+ //For auth chat
284
+ if (props.getAuthToken) {
285
+ const authClientFunction = getAuthClientFunction(props.chatConfig);
286
+ if (authClientFunction) {
287
+ // set auth token to chat sdk before start chat
288
+ const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
289
+ if (!authSuccess) {
290
+ return false;
291
+ }
292
+ return true;
293
+ }
294
+ }
295
+ return true;
296
+ };
297
+
298
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
299
+ const checkIfConversationStillValid = async (chatSDK, props, requestId, dispatch) => {
300
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
301
+ let conversationDetails = undefined;
302
+
303
+ // Show Loading screen during auth check and start chat calls
304
+ dispatch({
305
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
306
+ payload: ConversationState.Loading
307
+ });
308
+ const authSucceed = await handleAuthenticationIfEnabled(chatSDK, props);
309
+ if (!authSucceed) {
310
+ return false;
311
+ }
312
+
313
+ //Preserve old requestId
314
+ const oldRequestId = chatSDK.requestId;
315
+ try {
316
+ chatSDK.requestId = requestId;
317
+ conversationDetails = await chatSDK.getConversationDetails();
318
+ if (Object.keys(conversationDetails).length === 0) {
319
+ chatSDK.requestId = oldRequestId;
320
+ return false;
321
+ }
322
+ if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
323
+ chatSDK.requestId = oldRequestId;
324
+ return false;
325
+ }
326
+ return true;
327
+ } catch (erorr) {
328
+ TelemetryHelper.logActionEvent(LogLevel.ERROR, {
329
+ Event: TelemetryEvent.GetConversationDetailsException,
330
+ ExceptionDetails: {
331
+ exception: `Conversation is not valid: ${erorr}`
332
+ }
333
+ });
334
+ chatSDK.requestId = oldRequestId;
335
+ return false;
336
+ }
337
+ };
338
+ export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };
@@ -1,7 +1,8 @@
1
1
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
2
2
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
3
- import { TelemetryManager } from "../../../common/telemetry/TelemetryManager"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
3
+ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
4
4
 
5
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
5
6
  export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
6
7
  if (chatSDK) {
7
8
  // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,8 +14,9 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
13
14
  });
14
15
  await updateConversationDataForTelemetry(chatSDK, dispatch);
15
16
  }
16
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+ };
17
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
18
20
  const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
19
21
  if (chatSDK) {
20
22
  // eslint-disable-next-line @typescript-eslint/no-explicit-any