@microsoft/omnichannel-chat-widget 0.1.0-main.c2417f9 → 0.1.0-main.ce08f21

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,12 +1,12 @@
-function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
+function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { BroadcastService, decodeComponentString } from "@microsoft/omnichannel-chat-components";
+import { BroadcastService, decodeComponentString, BroadcastServiceInitialize } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
-import { createTimer, getLocaleDirection, getWidgetCacheId, getWidgetEndChatEventName } from "../../../common/utils";
+import { createTimer, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
-import { initStartChat, prepareStartChat } from "../common/startChat";
+import { initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
 import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
 import ChatButtonStateful from "../../chatbuttonstateful/ChatButtonStateful";
@@ -43,8 +43,10 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
+import { Constants } from "../../../common/Constants";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$componentOverr7, _props$controlProps12, _props$controlProps13, _props$componentOverr8, _props$controlProps14, _props$componentOverr9, _props$controlProps15, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps13, _props$controlProps14, _props$componentOverr, _props$controlProps15, _props$componentOverr2, _props$controlProps16, _props$componentOverr3, _props$controlProps17, _props$componentOverr4, _props$controlProps18, _props$componentOverr5, _props$controlProps19, _props$componentOverr6, _props$controlProps20, _props$componentOverr7, _props$controlProps21, _props$controlProps22, _props$componentOverr8, _props$controlProps23, _props$componentOverr9, _props$controlProps24, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
 
   const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -59,8 +61,7 @@ export const LiveChatWidgetStateful = props => {
   const {
     Composer
   } = Components;
-  const canStartProactiveChat = useRef(true);
-  const canEndChat = useRef(true); // Process general styles
+  const canStartProactiveChat = useRef(true); // Process general styles
 
   const generalStyles = {
     root: Object.assign({}, getGeneralStylesForButton(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
@@ -69,9 +70,32 @@ export const LiveChatWidgetStateful = props => {
   const widgetElementId = ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.id) || "oc-lcw";
   const currentMessageCountRef = useRef(0);
   let widgetStateEventName = "";
+
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.BrowserUnloadEventStarted,
+      Description: "Browser unload event received."
+    });
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false); // Clean local storage
+
+    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage"); //Dispose calling instance
+
+    if (voiceVideoCallingSDK) {
+      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+    } //Message for clearing window[popouTab]
+
+
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.ClosePopoutWindow
+    });
+  };
+
   useEffect(() => {
-    var _props$controlProps2, _props$controlProps3, _props$reconnectChatP, _props$controlProps4, _props$chatConfig, _props$chatConfig$Cha, _state$domainStates;
+    var _props$chatSDK, _props$chatSDK$omnich, _props$controlProps2, _props$controlProps3, _props$controlProps4, _props$controlProps6, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps7, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li;
 
+    BroadcastServiceInitialize((_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.widgetId);
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
     DataStoreManager.clientDataStore = props.contextDataStore ?? undefined;
@@ -87,44 +111,73 @@ export const LiveChatWidgetStateful = props => {
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
+
+    if ((_props$controlProps3 = props.controlProps) !== null && _props$controlProps3 !== void 0 && _props$controlProps3.widgetInstanceId && !isNullOrEmptyString((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId)) {
+      var _props$controlProps5;
+
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
+        payload: (_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.widgetInstanceId
+      });
+    }
+
     initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
       sdkCreated && dispatch({
         type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
         payload: true
       });
+    }); // Initialize global dir
+
+    const globalDir = ((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
+      payload: globalDir
     });
 
-    if (!((_props$controlProps3 = props.controlProps) !== null && _props$controlProps3 !== void 0 && _props$controlProps3.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
+    if (!((_props$controlProps7 = props.controlProps) !== null && _props$controlProps7 !== void 0 && _props$controlProps7.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
       var _props$reconnectChatP2;
 
-      startUnauthenticatedReconnectChat(chatSDK, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
-    } // Initialize global dir
+      startUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
+      return;
+    } // Check if auth settings enabled, do not connect to existing chat from cache during refresh/re-load
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-    const globalDir = ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
-    dispatch({
-      type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
-      payload: globalDir
-    });
+    const isAuthenticationSettingsEnabled = (_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_javascriptclientfunction ? true : false;
 
-    if ((_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.liveChatContext) {
-      var _state$domainStates2;
+    if (isAuthenticationSettingsEnabled === false) {
+      var _state$domainStates;
 
-      const optionalParams = {
-        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
-      };
-      initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
-    }
+      if (!isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
+        var _state$domainStates2;
+
+        const optionalParams = {
+          liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
+        };
+        initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
+        return;
+      }
+    } // All other case should show start chat button, skipChatButtonRendering will take care of it own
+
+
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Closed
+    });
   }, []); // useEffect for when skip chat button rendering
 
   useEffect(() => {
     if (state.appStates.skipChatButtonRendering) {
       var _props$reconnectChatP3;
 
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.ChatInitiated
+      });
+
       if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
         var _props$reconnectChatP4, _props$reconnectChatP5;
 
-        handleUnauthenticatedReconnectChat(chatSDK, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
+        handleUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
       } else {
         getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
           if (authReconnectId && !state.appStates.reconnectId) {
@@ -141,11 +194,7 @@ export const LiveChatWidgetStateful = props => {
               eventName: BroadcastEvent.StartChatSkippingChatButtonRendering
             };
             BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
-            dispatch({
-              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: ConversationState.Loading
-            });
-            initStartChat(chatSDK, dispatch, setAdapter);
+            setPreChatAndInitiateChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter);
           }
         });
       }
@@ -153,7 +202,7 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.skipChatButtonRendering]); // useEffect for when skip chat button rendering
 
   useEffect(() => {
-    var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4;
+    var _chatSDK$omnichannelC5, _chatSDK$omnichannelC6, _props$controlProps10;
 
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
@@ -185,25 +234,36 @@ export const LiveChatWidgetStateful = props => {
     }); // Start chat from SDK Event
 
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
-      var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli;
+      var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps8;
 
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
-      }); // Getting updated state from cache
-
-      const widgetStateEventName = getWidgetCacheId((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId) ?? "");
-      const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
-      const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+      });
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId) ?? ""); // Chat not found in cache
 
-      if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
+      if (persistedState === undefined) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
         prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
-      } else {
+        return;
+      } // Chat exist in cache
+
+
+      if (persistedState) {
         var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
 
+        // Only initiate new chat if widget state in cache in one of the followings
+        if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
+          BroadcastService.postMessage({
+            eventName: BroadcastEvent.ChatInitiated
+          });
+          prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+          return;
+        } // If minimized, maximize the chat
+
+
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -218,67 +278,40 @@ export const LiveChatWidgetStateful = props => {
       }
     }); // End chat
 
-    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async msg => {
-      var _msg$payload4, _msg$payload5;
-
-      const isChatUnloading = ((_msg$payload4 = msg.payload) === null || _msg$payload4 === void 0 ? void 0 : _msg$payload4.chatUnloading) ?? false;
-      const isSdkCall = ((_msg$payload5 = msg.payload) === null || _msg$payload5 === void 0 ? void 0 : _msg$payload5.isSdkCall) ?? false;
-      const eventDescription = isChatUnloading ? "End chat event received from unload." : "End chat event received.";
-      TelemetryHelper.logActionEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.EndChatEventReceived,
-        Description: eventDescription
-      });
-
-      if (isChatUnloading) {
-        var _DataStoreManager$cli2;
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
+      if (state.appStates.skipChatButtonRendering !== true) {
+        var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _props$controlProps9;
 
-        //Browser close scenario/no room for PCS/so just end chat and notify agent immidiately
-        endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false); // Clean local storage
+        // This is to ensure to get latest state from cache in multitab
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.widgetInstanceId) ?? "");
 
-        (_DataStoreManager$cli2 = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli2 === void 0 ? void 0 : _DataStoreManager$cli2.removeData(widgetStateEventName, "localStorage");
-      } else if (canEndChat.current) {
-        prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
-      } else {
-        const skipEndChatSDK = true;
-        const skipCloseChat = false;
-        endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
-      } // Raise chatClose for SDK events
-
-
-      if (isSdkCall) {
-        BroadcastService.postMessage({
-          eventName: BroadcastEvent.CloseChat
-        });
+        if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
+          prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+        } else {
+          const skipEndChatSDK = true;
+          const skipCloseChat = false;
+          endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+        }
       }
-    }); // reset proactive chat params
 
-    BroadcastService.getMessageByEventName(BroadcastEvent.ResetProactiveChatParams).subscribe(async () => {
-      dispatch({
-        type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
-        payload: {
-          proactiveChatBodyTitle: "",
-          proactiveChatEnablePrechat: false,
-          proactiveChatInNewWindow: false
-        }
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.CloseChat
       });
+    }); // End chat on browser unload
+
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
+      initiateEndChatOnBrowserUnload();
     }); // Listen to end chat event from other tabs
 
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId);
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.widgetId, ((_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
-    }); // Close popout window
-
-    window.addEventListener("beforeunload", () => {
-      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-        Event: TelemetryEvent.WindowClosed,
-        Description: "Closed window."
-      });
-      disposeTelemetryLoggers();
-    });
+      return;
+    }); // When conversation ended by agent
 
     if (state.appStates.conversationEndedByAgent) {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
-    } //Listen to WidgetSize
+    } //Listen to WidgetSize, used for minimize to maximize
 
 
     BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
@@ -287,25 +320,23 @@ export const LiveChatWidgetStateful = props => {
         payload: msg === null || msg === void 0 ? void 0 : msg.payload
       });
     });
+    return () => {
+      disposeTelemetryLoggers();
+    };
   }, []);
   useEffect(() => {
-    canEndChat.current = state.appStates.conversationState === ConversationState.Active;
-
-    if (state.appStates.conversationState === ConversationState.Active) {
-      chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
-        BroadcastService.postMessage({
-          eventName: BroadcastEvent.NewMessageNotification
-        });
-      });
-    } // Track the message count
-
-
+    // On new message
     if (state.appStates.conversationState === ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
+        // Track the message count
         currentMessageCountRef.current++;
         dispatch({
           type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
           payload: currentMessageCountRef.current + 1
+        }); // New message notification
+
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.NewMessageNotification
         });
       });
     }
@@ -315,6 +346,12 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
 
   useEffect(() => {
+    if (state.appStates.isMinimized) {
+      ActivityStreamHandler.cork();
+    } else {
+      setTimeout(() => ActivityStreamHandler.uncork(), 500);
+    }
+
     currentMessageCountRef.current = -1;
     dispatch({
       type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
@@ -329,7 +366,7 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.isMinimized]); // Broadcast the UnreadMessageCount state on any change.
 
   useEffect(() => {
-    if (state.appStates.isMinimized && state.appStates.unreadMessageCount > 0) {
+    if (state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) {
       const customEvent = {
         elementType: ElementType.Custom,
         eventName: BroadcastEvent.UnreadMessageCount,
@@ -347,22 +384,37 @@ export const LiveChatWidgetStateful = props => {
   }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]); // Publish chat widget state
 
   useEffect(() => {
-    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic;
+    var _props$controlProps11, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic, _props$controlProps12;
+
+    // Only activate these windows events when conversation state is active and chat widget is in popout mode
+    // Ghost chat scenarios
+    if (state.appStates.conversationState === ConversationState.Active && ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.skipChatButtonRendering) === true) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      window.onbeforeunload = function () {
+        const prompt = Constants.BrowserUnloadConfirmationMessage;
+        return prompt;
+      }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId);
+
+      window.onunload = function () {
+        initiateEndChatOnBrowserUnload();
+      };
+    }
+
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
       eventName: widgetStateEventName,
       payload: { ...state
       }
     };
     BroadcastService.postMessage(chatWidgetStateChangeEvent);
-  }, [state]);
+  }, [state.appStates.conversationState]);
   const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
 
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
   const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
@@ -370,7 +422,7 @@ export const LiveChatWidgetStateful = props => {
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
 
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
@@ -380,28 +432,28 @@ export const LiveChatWidgetStateful = props => {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.hideChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideChatButton) && !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.skipChatButtonRendering) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+  })), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps7 = props.controlProps) !== null && _props$controlProps7 !== void 0 && _props$controlProps7.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+  })), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+  })), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+  })), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+  }, props.callingContainerProps)), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
     prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
+  }))), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -1,9 +1,8 @@
 import { HtmlAttributeNames, Regex } from "../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
-import { extractPreChatSurveyResponseValues, findAllFocusableElement, getWidgetCacheId, parseAdaptiveCardPayload } from "../../common/utils";
+import { extractPreChatSurveyResponseValues, findAllFocusableElement, getStateFromCache, isUndefinedOrEmpty, parseAdaptiveCardPayload } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
-import { DataStoreManager } from "../../common/contextDataStore/DataStoreManager";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { PreChatSurveyPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
@@ -67,14 +66,12 @@ export const PreChatSurveyPaneStateful = props => {
       });
 
       try {
-        var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _DataStoreManager$cli, _persistedState$domai;
+        var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _persistedState$domai, _persistedState$appSt;
 
-        const widgetStateCacheId = getWidgetCacheId(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "");
-        const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateCacheId, "localStorage");
-        const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
-        let optionalParams = {};
+        const persistedState = getStateFromCache(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "", state.domainStates.widgetInstanceId ?? "");
+        let optionalParams = {}; //Connect to Active chats and chat is not popout
 
-        if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
+        if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : _persistedState$domai.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active && !state.appStates.skipChatButtonRendering) {
           var _persistedState$domai2;
 
           optionalParams = {

package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -103,7 +103,7 @@ export const ProactiveChatPaneStateful = props => {
       });
     },
     ...(proactiveChatProps === null || proactiveChatProps === void 0 ? void 0 : proactiveChatProps.controlProps),
-    bodyTitleText: state.appStates.proactiveChatStates.proactiveChatBodyTitle ?? (proactiveChatProps === null || proactiveChatProps === void 0 ? void 0 : (_proactiveChatProps$c = proactiveChatProps.controlProps) === null || _proactiveChatProps$c === void 0 ? void 0 : _proactiveChatProps$c.bodyTitleText)
+    bodyTitleText: state.appStates.proactiveChatStates.proactiveChatBodyTitle ? state.appStates.proactiveChatStates.proactiveChatBodyTitle : proactiveChatProps === null || proactiveChatProps === void 0 ? void 0 : (_proactiveChatProps$c = proactiveChatProps.controlProps) === null || _proactiveChatProps$c === void 0 ? void 0 : _proactiveChatProps$c.bodyTitleText
   };
   useEffect(() => {
     setFocusOnElement(document.getElementById(controlProps.id + "-startbutton"));

package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -4,6 +4,8 @@ import MockAdapter from "./mockadapter";
 export class MockChatSDK {
   constructor() {
     _defineProperty(this, "sleep", ms => new Promise(r => setTimeout(r, ms)));
+
+    _defineProperty(this, "isMockModeOn", true);
   }
 
   async startChat() {

package/lib/esm/contexts/common/ConversationState.js

@@ -8,6 +8,7 @@ export let ConversationState;
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
   ConversationState[ConversationState["InActive"] = 6] = "InActive";
-  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 8] = "Closed";
+  ConversationState[ConversationState["PostchatLoading"] = 7] = "PostchatLoading";
+  ConversationState[ConversationState["Postchat"] = 8] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 9] = "Closed";
 })(ConversationState || (ConversationState = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -34,4 +34,5 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 31] = "SET_BOT_OAUTH_SIGNIN_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 32] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 33] = "SET_WIDGET_INSTANCE_ID";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -20,14 +20,14 @@ export const getLiveChatWidgetContextInitialState = props => {
       globalDir: "ltr",
       liveChatContext: undefined,
       customContext: undefined,
-      widgetSize: undefined
+      widgetSize: undefined,
+      widgetInstanceId: ""
     },
     appStates: {
       conversationState: ConversationState.Closed,
       isMinimized: false,
       previousElementOnFocusBeforeModalOpen: null,
       outsideOperatingHours: false,
-      shouldShowPostChat: false,
       preChatResponseEmail: "",
       isAudioMuted: null,
       newMessage: false,

package/lib/esm/contexts/createReducer.js

@@ -235,6 +235,14 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetInstanceId: action.payload
+          }
+        };
+
       default:
         return state;
     }

package/lib/esm/controller/componentController.js

@@ -1,6 +1,6 @@
 import { ConversationState } from "../contexts/common/ConversationState";
 export const shouldShowChatButton = state => {
-  return state.appStates.isMinimized || state.appStates.conversationState === ConversationState.Closed;
+  return (state.appStates.isMinimized || state.appStates.conversationState === ConversationState.Closed) && state.appStates.skipChatButtonRendering == false; // Do not show chat button in case of popout
 };
 export const shouldShowProactiveChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ProactiveChat;
@@ -18,13 +18,13 @@ export const shouldShowWebChatContainer = state => {
   return state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive;
 };
 export const shouldShowLoadingPane = state => {
-  return !state.appStates.isMinimized && !state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Loading;
 };
 export const shouldShowReconnectChatPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.ReconnectChat;
 };
 export const shouldShowPostChatLoadingPane = state => {
-  return !state.appStates.isMinimized && state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.PostchatLoading;
 };
 export const shouldShowOutOfOfficeHoursPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.OutOfOffice;