@microsoft/omnichannel-chat-widget 0.1.0-main.bf74329 → 0.1.0-main.c1bbb91

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,18 +1,20 @@
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { BroadcastService, decodeComponentString, BroadcastServiceInitialize } from "@microsoft/omnichannel-chat-components";
+import { BroadcastService, BroadcastServiceInitialize, decodeComponentString } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
+import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
-import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
-import { initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
+import { endChat, prepareEndChat } from "../common/endChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
 import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
 import ChatButtonStateful from "../../chatbuttonstateful/ChatButtonStateful";
 import { Components } from "botframework-webchat";
 import ConfirmationPaneStateful from "../../confirmationpanestateful/ConfirmationPaneStateful";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
+import { Constants, E2VVOptions } from "../../../common/Constants";
 import { ElementType } from "@microsoft/omnichannel-chat-components";
 import EmailTranscriptPaneStateful from "../../emailtranscriptpanestateful/EmailTranscriptPaneStateful";
 import HeaderStateful from "../../headerstateful/HeaderStateful";
@@ -29,22 +31,21 @@ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
 import { createFooter } from "../common/createFooter";
 import { createInternetConnectionChangeHandler } from "../common/createInternetConnectionChangeHandler";
+import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
+import { defaultScrollBarProps } from "../common/defaultProps/defaultScrollBarProps";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
 import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
-import { endChat, prepareEndChat } from "../common/endChat";
 import { getGeneralStylesForButton } from "../common/getGeneralStylesForButton";
 import { initCallingSdk } from "../common/initCallingSdk";
 import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
 import { initWebChatComposer } from "../common/initWebChatComposer";
+import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
 import { registerTelemetryLoggers } from "../common/registerTelemetryLoggers";
 import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAndLoadSurvey";
 import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
-import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
-import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
-import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps14, _props$controlProps15, _props$componentOverr, _props$controlProps16, _props$componentOverr2, _props$controlProps17, _props$componentOverr3, _props$controlProps18, _props$componentOverr4, _props$controlProps19, _props$componentOverr5, _props$controlProps20, _props$componentOverr6, _props$controlProps21, _props$componentOverr7, _props$controlProps22, _props$controlProps23, _props$componentOverr8, _props$controlProps24, _props$componentOverr9, _props$controlProps25, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
   const [state, dispatch] = useChatContextStore();
@@ -67,38 +68,79 @@ export const LiveChatWidgetStateful = props => {
   const generalStyles = {
     root: Object.assign({}, getGeneralStylesForButton(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
   };
+
+  //Scrollbar styles
+  const scrollbarProps = Object.assign({}, defaultScrollBarProps, props === null || props === void 0 ? void 0 : props.scrollBarProps);
   const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
   BroadcastServiceInitialize(broadcastServiceChannelName);
   TelemetryTimers.LcwLoadToChatButtonTimer = createTimer();
   const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
   const currentMessageCountRef = useRef(0);
   let widgetStateEventName = "";
-  const initiateEndChatOnBrowserUnload = () => {
-    var _DataStoreManager$cli;
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.BrowserUnloadEventStarted,
-      Description: "Browser unload event received."
-    });
-    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
-    // Clean local storage
-    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let optionalParams;
+  let activeCachedChatExist = false;
+  const setOptionalParams = () => {
+    var _state$appStates, _state$domainStates;
+    if (!isUndefinedOrEmpty((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
+      activeCachedChatExist = true;
+      optionalParams = {
+        reconnectId: state.appStates.reconnectId
+      };
+    } else if (!isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext)) {
+      var _state$domainStates2;
+      activeCachedChatExist = true;
+      optionalParams = {
+        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
+      };
+    } else {
+      activeCachedChatExist = false;
+      optionalParams = {};
+    }
+  };
 
-    //Dispose calling instance
-    if (voiceVideoCallingSDK) {
-      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const startChat = async (props, localState) => {
+    let isChatValid = false;
+
+    //Start a chat from cache/reconnectid
+    if (activeCachedChatExist === true) {
+      var _state$domainStates3, _state$domainStates3$;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Loading
+      });
+      if (localState) {
+        localState.appStates.conversationState = ConversationState.Loading;
+      }
+
+      //Check if conversation state is not in wrapup or closed state
+      isChatValid = await checkIfConversationStillValid(chatSDK, props, (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.liveChatContext) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.requestId, dispatch);
+      if (isChatValid === true) {
+        await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
+        return;
+      }
+    }
+    if (isChatValid === false) {
+      if (localState) {
+        await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+        return;
+      } else {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
+        });
+      }
     }
-    //Message for clearing window[popouTab]
-    BroadcastService.postMessage({
-      eventName: BroadcastEvent.ClosePopoutWindow
-    });
   };
   useEffect(() => {
-    var _props$controlProps4, _props$controlProps5, _props$controlProps6, _props$controlProps8, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps9, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li, _props$reconnectChatP4, _state$domainStates;
+    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch;
     // Add default localStorage support for widget
     if (props.contextDataStore === undefined) {
-      var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps3;
-      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
-      DataStoreManager.clientDataStore = defaultClientDataStoreProvider();
+      var _props$controlProps3, _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps4;
+      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+      DataStoreManager.clientDataStore = defaultClientDataStoreProvider(cacheTtlInMins);
+      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "", cacheTtlInMins);
     } else {
       DataStoreManager.clientDataStore = props.contextDataStore;
     }
@@ -109,117 +151,55 @@ export const LiveChatWidgetStateful = props => {
       payload: widgetElementId
     });
     dispatch({
-      type: LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-      payload: ((_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.skipChatButtonRendering) || false
+      type: LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
+      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
-    if ((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.widgetInstanceId && !isNullOrEmptyString((_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId)) {
-      var _props$controlProps7;
+    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !isNullOrEmptyString((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
+      var _props$controlProps8;
       dispatch({
         type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
-        payload: (_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId
+        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
       });
     }
-    initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
-      sdkCreated && dispatch({
-        type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
-        payload: true
+    if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== E2VVOptions.NoCalling) {
+      initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
+        sdkCreated && dispatch({
+          type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+          payload: true
+        });
       });
-    });
+    }
 
     // Initialize global dir
-    const globalDir = ((_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
+    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
     });
-    if (!((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
-      var _props$reconnectChatP2, _props$reconnectChatP3;
-      startUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId, initStartChat);
-      return;
-    }
+    setOptionalParams();
 
-    // Checks if reconnectId is present for auth chat. If it is present, then it shows reconnect chat pane,
-    // where customer can choose to continue previous conversation or start new conversation
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const isAuthenticationSettingsEnabled = (_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_javascriptclientfunction ? true : false;
-    if (!state.appStates.skipChatButtonRendering && state.appStates.conversationState === ConversationState.Active && isAuthenticationSettingsEnabled === true && (_props$reconnectChatP4 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP4 !== void 0 && _props$reconnectChatP4.isReconnectEnabled) {
-      getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
-        if (authReconnectId && !state.appStates.reconnectId) {
-          dispatch({
-            type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-            payload: authReconnectId
-          });
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.ReconnectChat
-          });
-        }
-      });
-      return;
+    // Unauth chat
+    if (state.appStates.hideStartChatButton === false) {
+      startChat(props);
     }
-    if (!state.appStates.skipChatButtonRendering && !isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
-      var _state$domainStates2;
-      const optionalParams = {
-        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
-      };
-      initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
-      return;
-    }
-
-    // All other case should show start chat button, skipChatButtonRendering will take care of it own
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Closed
-    });
   }, []);
 
   // useEffect for when skip chat button rendering
   useEffect(() => {
-    if (state.appStates.skipChatButtonRendering) {
-      var _props$reconnectChatP5;
+    if (state.appStates.hideStartChatButton === true) {
       BroadcastService.postMessage({
         eventName: BroadcastEvent.ChatInitiated
       });
-      if ((_props$reconnectChatP5 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP5 !== void 0 && _props$reconnectChatP5.reconnectId && !state.appStates.reconnectId) {
-        var _props$reconnectChatP6, _props$reconnectChatP7, _props$reconnectChatP8;
-        handleUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP6 = props.reconnectChatPaneProps) === null || _props$reconnectChatP6 === void 0 ? void 0 : _props$reconnectChatP6.isReconnectEnabled, (_props$reconnectChatP7 = props.reconnectChatPaneProps) === null || _props$reconnectChatP7 === void 0 ? void 0 : _props$reconnectChatP7.reconnectId, initStartChat, (_props$reconnectChatP8 = props.reconnectChatPaneProps) === null || _props$reconnectChatP8 === void 0 ? void 0 : _props$reconnectChatP8.redirectInSameWindow);
-      } else {
-        getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
-          if (authReconnectId && !state.appStates.reconnectId) {
-            dispatch({
-              type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-              payload: authReconnectId
-            });
-            dispatch({
-              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: ConversationState.ReconnectChat
-            });
-          } else {
-            var _state$domainStates3;
-            const chatStartedSkippingChatButtonRendering = {
-              eventName: BroadcastEvent.StartChatSkippingChatButtonRendering
-            };
-            BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
-            if (!isUndefinedOrEmpty((_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : _state$domainStates3.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
-              var _state$domainStates4;
-              const optionalParams = {
-                liveChatContext: (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : _state$domainStates4.liveChatContext
-              };
-              initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
-            } else {
-              setPreChatAndInitiateChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter);
-            }
-          }
-        });
-      }
+      //Pass the state to avoid getting stale state
+      startChat(props, state);
     }
-  }, [state.appStates.skipChatButtonRendering]);
+  }, [state.appStates.hideStartChatButton]);
 
-  // useEffect for when skip chat button rendering
+  // useEffect for custom context
   useEffect(() => {
     var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps12;
     // Add the custom context on receiving the SetCustomContext event
@@ -296,7 +276,7 @@ export const LiveChatWidgetStateful = props => {
 
     // End chat
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
-      if (state.appStates.skipChatButtonRendering !== true) {
+      if (state.appStates.hideStartChatButton === false) {
         var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps11;
         // This is to ensure to get latest state from cache in multitab
         const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
@@ -337,6 +317,26 @@ export const LiveChatWidgetStateful = props => {
         payload: msg === null || msg === void 0 ? void 0 : msg.payload
       });
     });
+
+    // Reset state variables
+    BroadcastService.getMessageByEventName(BroadcastEvent.RaiseErrorEvent).subscribe(() => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONFIG,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+    });
     return () => {
       disposeTelemetryLoggers();
     };
@@ -409,7 +409,7 @@ export const LiveChatWidgetStateful = props => {
     // Ghost chat scenarios
     /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
     if (state.appStates.conversationState === ConversationState.Active &&
-        props.controlProps?.skipChatButtonRendering === true) {
+        props.controlProps?.hideStartChatButton === true) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         
         window.onbeforeunload = function () {
@@ -431,6 +431,25 @@ export const LiveChatWidgetStateful = props => {
     };
     BroadcastService.postMessage(chatWidgetStateChangeEvent);
   }, [state]);
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.BrowserUnloadEventStarted,
+      Description: "Browser unload event received."
+    });
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    // Clean local storage
+    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
+
+    //Dispose calling instance
+    if (voiceVideoCallingSDK) {
+      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+    }
+    //Message for clearing window[popouTab]
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.ClosePopoutWindow
+    });
+  };
   const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -439,16 +458,33 @@ export const LiveChatWidgetStateful = props => {
   const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
   const confirmationPaneProps = initConfirmationPropsComposer(props);
-  return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
+            ::-webkit-scrollbar {
+                width: ${scrollbarProps.width};
+            }
+            
+            ::-webkit-scrollbar-track {
+                background: ${scrollbarProps.trackBackgroundColor};
+            }
+            
+            ::-webkit-scrollbar-thumb {
+                background: ${scrollbarProps.thumbBackgroundColor};
+                border-radius: ${scrollbarProps.thumbBorderRadius};
+            }
+            
+            ::-webkit-scrollbar-thumb:hover {
+                background: ${scrollbarProps.thumbHoverColor};
+            } 
+            `), /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
     directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine
   }), /*#__PURE__*/React.createElement(Stack, {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideChatButton) && !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.skipChatButtonRendering) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideChatButton) && !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
@@ -470,6 +506,6 @@ export const LiveChatWidgetStateful = props => {
   }, props.callingContainerProps)), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
     prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
+  }))), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -5,6 +5,8 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralLoadingPaneStyleProps } from "./common/defaultStyleProps/defaultgeneralLoadingPaneStyleProps";
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import useWindowDimensions from "../../hooks/useWindowDimensions";
+import { errorUILoadingPaneStyleProps } from "./common/errorUIStyleProps/errorUILoadingPaneStyleProps";
 export const LoadingPaneStateful = props => {
   var _props$styleProps;
   const [state] = useChatContextStore();
@@ -13,11 +15,27 @@ export const LoadingPaneStateful = props => {
     ...props.styleProps,
     generalStyleProps: generalStyleProps
   };
+  const errorUIStyleProps = {
+    ...errorUILoadingPaneStyleProps
+  };
   const controlProps = {
     id: "oc-lcw-loading-pane",
     dir: state.domainStates.globalDir,
     ...props.controlProps
   };
+  const errorUIControlProps = {
+    id: "oc-lcw-alert-pane",
+    dir: state.domainStates.globalDir,
+    titleText: "Chat is failing to load.",
+    subtitleText: "Please Close the chat and try again.",
+    hideSpinner: true,
+    hideSpinnerText: true,
+    ...props.controlProps
+  };
+  const {
+    height,
+    width
+  } = useWindowDimensions();
 
   // Move focus to the first button
   useEffect(() => {
@@ -32,8 +50,10 @@ export const LoadingPaneStateful = props => {
   }, []);
   return /*#__PURE__*/React.createElement(LoadingPane, {
     componentOverrides: props.componentOverrides,
-    controlProps: controlProps,
-    styleProps: styleProps
+    controlProps: state.appStates.isStartChatFailing ? errorUIControlProps : controlProps,
+    styleProps: state.appStates.isStartChatFailing ? errorUIStyleProps : styleProps,
+    windowWidth: width,
+    windowHeight: height
   });
 };
 export default LoadingPaneStateful;

package/lib/esm/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js

@@ -0,0 +1,50 @@
+import { ImageFit } from "@fluentui/react";
+import { AlertIcon } from "../../../../assets/Icons";
+export const errorUILoadingPaneStyleProps = {
+  generalStyleProps: {
+    position: "initial",
+    width: "100%",
+    height: "100%",
+    left: "0%",
+    top: "0%",
+    borderRadius: "0 0 4px 4px",
+    borderWidth: "0px",
+    backgroundColor: "#FFFFFF"
+  },
+  titleStyleProps: {
+    fontFamily: "'Segoe UI',Arial,sans-serif",
+    fontWeight: "normal",
+    fontSize: "18px",
+    color: "#36454F",
+    textAlign: "center",
+    display: "flex",
+    order: 2,
+    alignSelf: "auto"
+  },
+  subtitleStyleProps: {
+    fontFamily: "'Segoe UI',Arial,sans-serif",
+    fontWeight: "normal",
+    fontSize: "18px",
+    color: "#36454F",
+    textAlign: "center",
+    display: "flex",
+    order: 3,
+    alignSelf: "auto"
+  },
+  iconStyleProps: {
+    display: "flex",
+    order: 1,
+    alignSelf: "auto",
+    backgroundColor: "#FFFFFF",
+    boxShadow: "#FFFFFF 0px 0px 0px 0px",
+    margin: "0px 0px 0px 0px"
+  },
+  iconImageProps: {
+    src: AlertIcon,
+    imageFit: ImageFit.center,
+    width: "86px",
+    height: "86px",
+    shouldFadeIn: false,
+    shouldStartVisible: true
+  }
+};

package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -69,7 +69,7 @@ export const PreChatSurveyPaneStateful = props => {
         let optionalParams = {};
 
         //Connect to Active chats and chat is not popout
-        if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : _persistedState$domai.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active && !state.appStates.skipChatButtonRendering) {
+        if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : _persistedState$domai.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active && state.appStates.hideStartChatButton === false) {
           var _persistedState$domai2;
           optionalParams = {
             liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
@@ -112,7 +112,7 @@ export const PreChatSurveyPaneStateful = props => {
         }
         if (current && current.tagName.toLowerCase() == HtmlAttributeNames.div && current.childElementCount > 0) {
           const input = current.children[0].children;
-          if (input && input.length > 0 && input[0].className != HtmlAttributeNames.adaptiveCardToggleInputClassName) {
+          if ((input === null || input === void 0 ? void 0 : input.length) > 0 && input[0].className != HtmlAttributeNames.adaptiveCardToggleInputClassName && input[0].className != HtmlAttributeNames.adaptiveCardActionSetClassName) {
             input[0].setAttribute(HtmlAttributeNames.ariaLabel, value);
           }
         }

package/lib/esm/components/prechatsurveypanestateful/common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps.js

@@ -1,7 +1,7 @@
 export const defaultGeneralPreChatSurveyPaneStyleProps = {
   borderStyle: "solid",
   borderRadius: "inherit",
-  borderWidth: "3px",
+  borderWidth: "0px",
   backgroundColor: "#FFFFFF",
   borderColor: "#F1F1F1",
   overflowY: "auto",

package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -26,6 +26,10 @@ export const ReconnectChatPaneStateful = props => {
       };
       await initStartChat(optionalParams);
     } else {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: undefined
+      });
       const parseToJson = false;
       const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
       if (preChatSurveyResponse) {

package/lib/esm/components/webchatcontainerstateful/common/mockadapter.js

@@ -1,4 +1,6 @@
-function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 import "rxjs/add/operator/share";
 import "rxjs/add/observable/of";
 import { ConnectionStatus } from "botframework-directlinejs";

package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -1,4 +1,6 @@
-function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 import MockAdapter from "./mockadapter";
 export class MockChatSDK {
   constructor() {

package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js

@@ -6,6 +6,7 @@ const FileAttachmentIconMap = {
   "aac": AudioIcon,
   "aiff": AudioIcon,
   "alac": AudioIcon,
+  "amr": AudioIcon,
   "avchd": VideoIcon,
   "avi": VideoIcon,
   "bmp": ImageIcon,
@@ -44,6 +45,7 @@ const FileAttachmentIconMap = {
   "vsdx": VisioIcon,
   "wav": AudioIcon,
   "webm": VideoIcon,
+  "webp": ImageIcon,
   "wma": AudioIcon,
   "wmv": VideoIcon,
   "xls": ExcelIcon,

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js

@@ -1,3 +1,5 @@
-function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 export class BotMagicCodeStore {}
 _defineProperty(BotMagicCodeStore, "botOAuthSignInId", "");

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js

@@ -1,3 +1,5 @@
-function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 export class WebChatStoreLoader {}
 _defineProperty(WebChatStoreLoader, "store", void 0);

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js

@@ -51,9 +51,7 @@ export const activityStatusMiddleware = () => next => args => {
       style: {
         padding: "2px"
       }
-    }, sendState === SendStatus.Sending && /*#__PURE__*/React.createElement(SendingTimestamp, {
-      args: args
-    }), sendState === SendStatus.SendFailed && /*#__PURE__*/React.createElement(NotDeliveredTimestamp, {
+    }, sendState === SendStatus.Sending && /*#__PURE__*/React.createElement(SendingTimestamp, null), sendState === SendStatus.SendFailed && /*#__PURE__*/React.createElement(NotDeliveredTimestamp, {
       args: args
     }), sendState === SendStatus.Sent && /*#__PURE__*/React.createElement(DeliveredTimestamp, {
       args: args,