@microsoft/omnichannel-chat-widget 0.1.0-main.bcfe8a3 → 0.1.0-main.bda05f5

package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -4,34 +4,21 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.dummyDefaultProps = void 0;
-
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-
 var _mockadapter = _interopRequireDefault(require("../../../webchatcontainerstateful/common/mockadapter"));
-
 var _Audios = require("../../../../assets/Audios");
-
 var _WebChatStoreLoader = require("../../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
-
 var _activityStatusMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware");
-
 var _activityMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware");
-
 var _attachmentMiddleware = _interopRequireDefault(require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware"));
-
 var _avatarMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
-
 var _createMarkdown = require("../createMarkdown");
-
+var _WebChatLogger = require("../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
 var _groupActivitiesMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware");
-
 var _typingIndicatorMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware");
-
-var _WebChatLogger = require("../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-
 /* eslint-disable @typescript-eslint/no-empty-function, @typescript-eslint/no-explicit-any */
+
 // eslint-disable-next-line @typescript-eslint/no-unused-vars
 const dummyDefaultProps = {
   audioNotificationProps: {
@@ -187,24 +174,28 @@ const dummyDefaultProps = {
         },
         audioCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#008000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         audioCallButtonHoverStyleProps: {
           filter: "brightness(0.8)"
         },
         videoCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#008000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         videoCallButtonHoverStyleProps: {
           filter: "brightness(0.8)"
@@ -215,13 +206,15 @@ const dummyDefaultProps = {
         },
         declineCallButtonStyleProps: {
           borderRadius: "50%",
-          color: "#FFFFFF",
           backgroundColor: "#DC0000",
           lineHeight: "40px",
           height: "40px",
           width: "40px",
-          fontSize: 18,
-          marginLeft: "5px"
+          marginLeft: "5px",
+          icon: {
+            fontSize: 18,
+            color: "#FFFFFF"
+          }
         },
         incomingCallTitleStyleProps: {
           margin: "0 5px",
@@ -339,7 +332,8 @@ const dummyDefaultProps = {
       hideChatTitle: false,
       hideNotificationBubble: true,
       unreadMessageString: "new messages",
-      largeUnreadMessageString: "99+"
+      largeUnreadMessageString: "99+",
+      ariaLabelUnreadMessageString: "you have new messages"
     },
     styleProps: {
       generalStyleProps: {
@@ -419,6 +413,7 @@ const dummyDefaultProps = {
         width: "90px",
         cursor: "pointer",
         overflow: "hidden",
+        padding: "0px",
         whiteSpace: "nowrap"
       },
       subtitleStyleProps: {
@@ -426,6 +421,7 @@ const dummyDefaultProps = {
         fontWeight: "200",
         color: "#666",
         overflow: "hidden",
+        padding: "0px",
         fontFamily: "'Segoe UI',Arial,sans-serif",
         display: "block",
         alignItems: "center",
@@ -481,28 +477,30 @@ const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel. Return to Chat",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onConfirm: () => {},
       // Detailed implementation omitted
       onCancel: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
+        display: "flex",
+        minHeight: "160px",
+        maxHeight: "300px",
+        boxSizing: "border-box",
         backgroundColor: "#FFFFFF",
         borderRadius: "2px",
         color: "black",
         fontFamily: "Segoe UI, Arial, sans-serif",
         fontSize: "14px",
-        height: "160px",
         padding: "10px 20px",
-        width: "262px",
         position: "absolute",
         justifyContent: "center",
         alignItems: "center",
-        display: "flex",
         flexFlow: "column",
-        zIndex: "9999"
+        zIndex: "9999",
+        left: "26px",
+        right: "26px"
       },
       titleStyleProps: {
         color: "#323130",
@@ -524,10 +522,14 @@ const dummyDefaultProps = {
       },
       buttonGroupStyleProps: {
         display: "flex",
+        width: "auto",
+        height: "auto",
+        boxSizing: "border-box",
         flexFlow: "row",
         justifyContent: "center",
         alignItems: "center",
-        gap: "10px"
+        gap: "10px",
+        marginBottom: "10px"
       },
       confirmButtonStyleProps: {
         backgroundColor: "rgba(9,72,159,1)",
@@ -591,7 +593,7 @@ const dummyDefaultProps = {
     hideProactiveChatPane: false,
     hideReconnectChatPane: false,
     hideWebChatContainer: false,
-    skipChatButtonRendering: false
+    hideStartChatButton: false
   },
   directLine: new _mockadapter.default(),
   downloadTranscriptProps: {
@@ -632,7 +634,6 @@ const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onSend: undefined,
       onCancel: undefined,
       checkInput: undefined
@@ -791,6 +792,7 @@ const dummyDefaultProps = {
       },
       audioNotificationButtonProps: {
         id: "oc-lcw-footer-audionotification-button",
+        type: "icon",
         ariaLabel: "Turn sound off",
         toggleAriaLabel: "Turn sound on",
         iconName: "Volume3",
@@ -816,8 +818,10 @@ const dummyDefaultProps = {
         padding: "0 10px 5px 10px"
       },
       downloadTranscriptButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        icon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -827,8 +831,10 @@ const dummyDefaultProps = {
         backgroundColor: "#C8C8C8"
       },
       emailTranscriptButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        cicon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -838,8 +844,10 @@ const dummyDefaultProps = {
         backgroundColor: "#C8C8C8"
       },
       audioNotificationButtonStyleProps: {
-        color: "blue",
-        fontSize: 16,
+        icon: {
+          color: "blue",
+          fontSize: 16
+        },
         height: "25px",
         lineHeight: "25px",
         width: "25px"
@@ -890,7 +898,7 @@ const dummyDefaultProps = {
         className: undefined
       },
       closeButtonProps: {
-        id: "oc-lcw-header-minimize-button",
+        id: "oc-lcw-header-close-button",
         type: "icon",
         iconName: "ChromeClose",
         ariaLabel: "Close",
@@ -1069,8 +1077,8 @@ const dummyDefaultProps = {
       titleText: "We're Offline",
       subtitleText: "No agents available",
       onClick: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       // ...[Existing chat button style props]
       iconStyleProps: {
@@ -1088,8 +1096,8 @@ const dummyDefaultProps = {
         text: "We're Offline"
       },
       onMinimizeClick: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       // ...[Existing chat button style props]
       generalStyleProps: {
@@ -1115,7 +1123,8 @@ const dummyDefaultProps = {
       dir: "auto",
       hideOOOHPane: false,
       hideTitle: false,
-      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open."
+      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open. Please see link https://microsoft.com",
+      openLinkInNewTab: true
     },
     styleProps: {
       generalStyleProps: {
@@ -1158,7 +1167,7 @@ const dummyDefaultProps = {
       subtitleText: "Please take a moment to give us feedback about your chat experience. We are loading the survey for you now."
     },
     styleProps: {
-      // ...[Existing chat button style props]
+      // ...[Existing loading pane style props]
       generalStyleProps: {
         position: "initial",
         width: "100%",
@@ -1186,6 +1195,48 @@ const dummyDefaultProps = {
         backgroundColor: "#FFFFFF",
         borderColor: "#F1F1F1"
       }
+    },
+    isCustomerVoiceSurveyCompact: undefined
+  },
+  preChatSurveyPaneProps: {
+    controlProps: {
+      id: "oc-lcw-prechatsurveypane-default",
+      dir: "auto",
+      hidePreChatSurveyPane: false,
+      adaptiveCardHostConfig: "{\"fontFamily\":\"Segoe UI, Helvetica Neue, sans-serif\",\"containerStyles\":{\"default\":{\"foregroundColors\":{\"default\":{\"default\":\"#000000\"}},\"backgroundColor\":\"#FFFFFF\"}},\"actions\":{\"actionsOrientation\":\"Vertical\",\"actionAlignment\":\"stretch\"}}",
+      payload: "{\"$schema\":\"http://adaptivecards.io/schemas/adaptive-card.json\",\"type\":\"AdaptiveCard\",\"version\":\"1.1\",\"body\":[{\"type\":\"TextBlock\",\"weight\":\"bolder\",\"text\":\"Please answer below questions.\"},{\"type\":\"Input.Text\",\"id\":\"1e5e4e7a-8f0b-ec11-b6e6-000d3a305d38\",\"label\":\"name pls?\",\"maxLength\":100,\"isRequired\":true,\"errorMessage\":\"Name is required\"},{\"type\":\"Input.Text\",\"id\":\"7f8f5d6d-995e-ec11-8f8f-000d3a31376e\",\"label\":\"multi\\nmulti\\nmulti\",\"style\":\"text\",\"isMultiline\":true,\"maxLength\":250},{\"type\":\"Input.ChoiceSet\",\"id\":\"e4bdf7cb-995e-ec11-8f8f-000d3a31376e\",\"label\":\"options\",\"isMultiSelect\":false,\"value\":\"1\",\"style\":\"compact\",\"choices\":[{\"title\":\"one\",\"value\":\"1\"},{\"title\":\"two\",\"value\":\"2\"},{\"title\":\"three\",\"value\":\"3\"}]},{\"type\":\"Input.Toggle\",\"id\":\"b26011d2-995e-ec11-8f8f-000d3a31376e\",\"title\":\"consent\",\"valueOn\":\"True\",\"valueOff\":\"False\",\"value\":\"false\"},{\"type\":\"TextBlock\",\"isSubtle\":true,\"text\":\"Fields marked with * are mandatory.\",\"wrap\":true}],\"actions\":[{\"type\":\"Action.Submit\",\"title\":\"Submit\",\"data\":{\"Type\":\"InputSubmit\"}}]}",
+      onSubmit: function () {} // Detailed implementation omitted
+    },
+
+    styleProps: {
+      generalStyleProps: {
+        borderStyle: "solid",
+        borderRadius: "4px",
+        borderWidth: "0px",
+        backgroundColor: "#FFFFFF",
+        borderColor: "#F1F1F1",
+        overflowY: "auto",
+        height: "inherit",
+        width: "inherit"
+      },
+      customButtonStyleProps: {
+        backgroundColor: "rgb(49, 95, 162)",
+        color: "#FFFFFF",
+        fontFamily: "Segoe UI, Arial, sans-serif",
+        fontSize: "15px",
+        height: "48px"
+      },
+      adaptiveCardContainerStyleProps: {
+        border: "1px solid #ECECEC",
+        borderRadius: "4px",
+        margin: "3%"
+      },
+      customTextInputStyleProps: {
+        height: "20px"
+      },
+      customMultilineTextInputStyleProps: {
+        height: "52px"
+      }
     }
   },
   proactiveChatPaneProps: {
@@ -1206,7 +1257,17 @@ const dummyDefaultProps = {
       hideSubtitle: false,
       subtitleText: "Live chat support!",
       hideCloseButton: false,
-      closeButtonAriaLabel: "Close Button",
+      closeButtonProps: {
+        id: "oc-lcw-proactivechat-closebutton",
+        type: "icon",
+        iconName: "ChromeClose",
+        ariaLabel: "Close",
+        imageIconProps: undefined,
+        text: "Close",
+        onClick: undefined,
+        className: undefined,
+        hideButtonTitle: true
+      },
       isBodyContainerHorizantal: false,
       hideBodyTitle: false,
       bodyTitleText: "Hi! Have any questions? I am here to help.",
@@ -1216,8 +1277,8 @@ const dummyDefaultProps = {
       onClose: () => {},
       // Detailed implementation omitted
       onStart: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "rgb(255, 255, 255)",
@@ -1348,8 +1409,8 @@ const dummyDefaultProps = {
       onStartNewChat: () => {},
       // Detailed implementation omitted
       onMinimize: () => {} // Detailed implementation omitted
-
     },
+
     styleProps: {
       generalStyleProps: {
         backgroundColor: "rgb(255, 255, 255)",
@@ -1434,8 +1495,6 @@ const dummyDefaultProps = {
         startNewChatButtonClassName: undefined
       }
     },
-    authClientFunction: undefined,
-    isReconnectEnabled: undefined,
     reconnectId: undefined,
     redirectInSameWindow: undefined
   },
@@ -1557,6 +1616,12 @@ const dummyDefaultProps = {
         lineHeight: "16px",
         padding: "0px 10px 0 10px"
       },
+      userMessageBoxStyles: {
+        maxWidth: "90%"
+      },
+      systemMessageBoxStyles: {
+        maxWidth: "90%"
+      },
       typingIndicatorStyleProps: {
         marginLeft: "10px",
         marginBottom: "5px",
@@ -1676,6 +1741,9 @@ const dummyDefaultProps = {
       },
       attachmentSizeStyles: {
         display: "none"
+      },
+      receivedMessageAnchorStyles: {
+        color: "white"
       }
     },
     localizedTexts: {
@@ -1703,8 +1771,13 @@ const dummyDefaultProps = {
     botMagicCode: {
       disabled: false,
       fwdUrl: ""
+    },
+    adaptiveCardStyles: {
+      background: "white",
+      color: "black"
     }
   },
-  telemetryConfig: undefined
+  telemetryConfig: undefined,
+  getAuthToken: undefined
 };
 exports.dummyDefaultProps = dummyDefaultProps;

package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js

@@ -4,11 +4,8 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.disposeTelemetryLoggers = void 0;
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
-
 const disposeTelemetryLoggers = () => {
   (0, _TelemetryManager.disposeLoggers)();
 };
-
 exports.disposeTelemetryLoggers = disposeTelemetryLoggers;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -4,77 +4,104 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.prepareEndChat = exports.endChat = void 0;
-
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-
 var _ConversationState = require("../../../contexts/common/ConversationState");
-
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
-
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
-
 var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
-
 var _Constants = require("../../../common/Constants");
-
 var _utils = require("../../../common/utils");
-
+var _authHelper = require("./authHelper");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
   const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
   const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
-  const conversationDetails = await chatSDK.getConversationDetails();
 
-  if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+  //Unable to end chat if token has expired
+  if (props.getAuthToken) {
+    const authClientFunction = (0, _authHelper.getAuthClientFunction)(props.chatConfig);
+    if (props.getAuthToken && authClientFunction) {
+      // set auth token to chat sdk before start chat
+      const authSuccess = await (0, _authHelper.handleAuthentication)(chatSDK, props.chatConfig, props.getAuthToken);
+      if (!authSuccess) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.GetAuthTokenFailed,
+          ExceptionDetails: {
+            exception: "Unable to get auth token during end chat"
+          }
+        });
+      }
+    }
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let conversationDetails = undefined;
+  try {
+    conversationDetails = await chatSDK.getConversationDetails();
+  } catch (erorr) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsException,
+      ExceptionDetails: {
+        exception: `Failed to get conversation details: ${erorr}`
+      }
+    });
+  }
+  if (isPostChatEnabled === "true" && ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
     const skipEndChatSDK = false;
     const skipCloseChat = true;
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, true);
-
+    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, false);
+    if (chatSession) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.chatToken = chatSession.chatToken ?? {};
+      chatSDK.requestId = chatSession.requestId;
+    }
     if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.PostchatLoading
+      });
+      await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
       const loadPostChatEvent = {
         eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
       };
-
       _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
     } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+      var _props$webChatContain, _props$webChatContain2;
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.InActive
       });
+
+      // Disable SendBox
+      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        setWebChatStyles(styles => {
+          return {
+            ...styles,
+            hideSendBox: true
+          };
+        });
+      }
     }
-  } else {
-    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+    return;
   }
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+};
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.prepareEndChat = prepareEndChat;
-
 const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => {
   if (!skipEndChatSDK) {
     try {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
       });
-
-      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat()); // Need to clear these states immediately when chat ended from OC.
-
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: undefined
-      });
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-        payload: undefined
-      });
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
     } catch (ex) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
@@ -82,19 +109,35 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           exception: ex
         }
       });
-
       postMessageToOtherTab = false;
     }
   }
 
+  // Need to clear these states immediately when chat ended from OC.
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+    payload: undefined
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: undefined
+  });
   if (!skipCloseChat) {
     try {
-      var _props$webChatContain;
-
+      var _props$webChatContain3;
       adapter === null || adapter === void 0 ? void 0 : adapter.end();
       setAdapter(undefined);
-      setWebChatStyles({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
-        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+      setWebChatStyles({
+        ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
+        ...((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles)
       });
       _WebChatStoreLoader.WebChatStoreLoader.store = null;
       dispatch({
@@ -117,12 +160,17 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
         payload: 0
       });
-
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+        payload: {
+          proactiveChatBodyTitle: "",
+          proactiveChatEnablePrechat: false,
+          proactiveChatInNewWindow: false
+        }
+      });
       if (postMessageToOtherTab) {
-        var _chatSDK$omnichannelC, _chatSDK$omnichannelC2;
-
-        const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId);
-
+        var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps;
+        const endChatEventName = (0, _utils.getWidgetEndChatEventName)(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
         _omnichannelChatComponents.BroadcastService.postMessage({
           eventName: endChatEventName
         });
@@ -137,5 +185,4 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
     }
   }
 };
-
 exports.endChat = endChat;

package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js

@@ -4,14 +4,10 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.getGeneralStylesForButton = void 0;
-
 var _componentController = require("../../../controller/componentController");
-
 var _defaultLiveChatWidgetGeneralStyles = require("./defaultStyles/defaultLiveChatWidgetGeneralStyles");
-
 const getGeneralStylesForButton = state => {
   let generalStylesForButton = _defaultLiveChatWidgetGeneralStyles.defaultLiveChatWidgetGeneralStyles;
-
   if (!(0, _componentController.shouldShowChatButton)(state) && !(0, _componentController.shouldShowProactiveChatPane)(state)) {
     generalStylesForButton = Object.assign({}, _defaultLiveChatWidgetGeneralStyles.defaultLiveChatWidgetGeneralStyles, {
       boxShadow: "0px 0px 2px rgba(0, 0, 0, 0.16), 0px 4px 8px rgba(0, 0, 0, 0.12)",
@@ -21,8 +17,6 @@ const getGeneralStylesForButton = state => {
       padding: "0.5"
     });
   }
-
   return generalStylesForButton;
 };
-
 exports.getGeneralStylesForButton = getGeneralStylesForButton;