@microsoft/omnichannel-chat-widget 0.1.0-main.a7e4e7d → 0.1.0-main.ada8ec0

package/lib/esm/plugins/newMessageEventHandler.js

@@ -5,19 +5,14 @@ import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
 export const createOnNewAdapterActivityHandler = (chatId, userId) => {
   const onNewAdapterActivityHandler = activity => {
     var _activity$channelData, _activity$channelData2, _activity$channelData3;
-
     const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message;
-    const isNotHistoryMessage = isActivityMessage && !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.historyMessageTag)) && !(activity !== null && activity !== void 0 && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && _activity$channelData3.fromList);
-
-    if (isNotHistoryMessage) {
-      raiseMessageEvent(activity);
-    }
+    const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
+    raiseMessageEvent(activity, isHistoryMessage);
   };
-
-  const raiseMessageEvent = activity => {
+  let isHistoryMessageReceivedEventRasied = false;
+  const raiseMessageEvent = (activity, isHistoryMessage) => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
       var _text, _text2, _activity$channelData4, _activity$from;
-
       const payload = {
         // To identify hidden contents vs empty content
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -28,7 +23,6 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
         tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
         messageType: ""
       };
-
       if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === Constants.userMessageTag) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         payload.messageType = Constants.userMessageTag;
@@ -43,40 +37,49 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
         });
       } else {
         var _activity$channelData5, _activity$channelData6;
-
         if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           payload.messageType = Constants.systemMessageTag;
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.SystemMessageReceived,
+            Description: "System message received"
+          });
         } else {
           var _activity$channelData7, _activity$channelData8, _activity$channelData9;
-
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0;
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
           const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
-
           if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
             return;
           }
-
           payload.messageType = Constants.userMessageTag;
         }
-
         const newMessageReceivedEvent = {
-          eventName: BroadcastEvent.NewMessageReceived,
+          eventName: isHistoryMessage ? BroadcastEvent.HistoryMessageReceived : BroadcastEvent.NewMessageReceived,
           payload: payload
         };
         BroadcastService.postMessage(newMessageReceivedEvent);
-        TelemetryHelper.logActionEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.MessageReceived,
-          Description: "New message received",
-          Data: payload
-        });
+        if (!isHistoryMessage) {
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.MessageReceived,
+            Description: "New message received",
+            Data: payload
+          });
+        } else {
+          if (!isHistoryMessageReceivedEventRasied) {
+            isHistoryMessageReceivedEventRasied = true;
+            TelemetryHelper.logActionEvent(LogLevel.INFO, {
+              Event: TelemetryEvent.HistoryMessageReceived,
+              Description: "History message received",
+              Data: payload
+            });
+          }
+        }
       }
     }
   };
-
   return onNewAdapterActivityHandler;
 };

package/lib/types/assets/Icons.d.ts

@@ -9,3 +9,4 @@ export declare const PowerpointIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0
 export declare const VideoIcon = "data:image/svg+xml;base64,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";
 export declare const VisioIcon = "data:image/svg+xml;base64,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";
 export declare const WordIcon = "data:image/svg+xml;base64,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";
+export declare const AlertIcon = "data:image/svg+xml;base64,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";

package/lib/types/common/Constants.d.ts

@@ -1,4 +1,6 @@
 export declare class Constants {
+    static readonly magicCodeBroadcastChannel = "MagicCodeChannel";
+    static readonly magicCodeResponseBroadcastChannel = "MagicCodeResponseChannel";
     static readonly systemMessageTag = "system";
     static readonly userMessageTag = "user";
     static readonly historyMessageTag = "history";
@@ -32,6 +34,10 @@ export declare class Constants {
     static readonly queuePositionMessageTag = "queueposition";
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
+    static readonly hiddenTag = "Hidden";
+    static readonly prefixTimestampTag = "ServerMessageTimestamp_";
+    static readonly acsChannel = "ACS_CHANNEL";
+    static readonly publicMessageTag = "public";
     static readonly supportedAdaptiveCardContentTypes: Array<string>;
     static readonly maxUploadFileSize = "500000";
     static readonly imageRegex: RegExp;
@@ -70,6 +76,9 @@ export declare class Constants {
     static readonly internetConnectionTestUrl = "https://ocsdk-prod.azureedge.net/public/connecttest.txt";
     static readonly internetConnectionTestUrlText = "Omnichannel Connect Test";
     static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
+    static readonly PostChatLoadingDurationInMs = 2000;
+    static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
+    static readonly CacheTtlInMinutes = 15;
 }
 export declare const Regex: {
     new (): {};
@@ -117,6 +126,7 @@ export declare class HtmlAttributeNames {
     static readonly adaptiveCardClassName = "ac-adaptiveCard";
     static readonly adaptiveCardTextBlockClassName = "ac-textBlock";
     static readonly adaptiveCardToggleInputClassName = "ac-toggleInput";
+    static readonly adaptiveCardActionSetClassName = "ac-actionSet";
 }
 export declare class WebChatMiddlewareConstants {
     static readonly nextVisibleActivity = "nextVisibleActivity";
@@ -142,6 +152,18 @@ export declare enum EnvironmentVersion {
     int = "int",
     test = "test"
 }
+export declare enum E2VVOptions {
+    NoCalling = "192350000",
+    VideoAndVoiceCalling = "192350001",
+    VoiceOnly = "192350002"
+}
+export declare enum LiveWorkItemState {
+    Active = "Active",
+    Closed = "Closed",
+    Open = "Open",
+    Waiting = "Waiting",
+    WrapUp = "WrapUp"
+}
 export declare class TranscriptConstants {
     static readonly ChatTranscriptsBodyColor = "#F5F5F5";
     static readonly TranscriptMessageEmojiMessageType = "http://schema.skype.com/emoji";

package/lib/types/common/interfaces/IContextDataStore.d.ts

@@ -10,5 +10,5 @@ export interface IContextDataStore {
     /**
      * removeData: Remove data from data store by key
      */
-    removeData?: (key: string) => void;
+    removeData: (key: string, type: string) => void;
 }

package/lib/types/common/storage/default/defaultCacheManager.d.ts

@@ -0,0 +1,4 @@
+export declare class defaultCacheManager {
+    static InternalCache: any;
+}
+export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string, ttlInMins: number) => void;

package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts

@@ -0,0 +1,2 @@
+import { IContextDataStore } from "../../interfaces/IContextDataStore";
+export declare const defaultClientDataStoreProvider: (cacheTtlinMins?: number) => IContextDataStore;

package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts

@@ -0,0 +1,6 @@
+export declare const defaultInitializeInMemoryDataStore: (widgetId: string) => void;
+export declare const inMemoryDataStore: () => {
+    getData: (key: string) => any;
+    setData: (key: any, data: any) => void;
+    removeData: (key: string) => void;
+};

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -19,19 +19,32 @@ export declare enum LogLevel {
 }
 export declare enum BroadcastEvent {
     LoadPostChatSurvey = "LoadPostChatSurvey",
-    EndChat = "ChatEnded",
+    ChatEnded = "ChatEnded",
     NewMessageNotification = "NewMessageNotification",
     UnreadMessageCount = "UnreadMessageCount",
+    StartProactiveChat = "StartProactiveChat",
     ProactiveChatStartChat = "ProactiveChatStartChat",
     ProactiveChatStartPopoutChat = "ProactiveChatStartPopoutChat",
+    ProactiveChatIsInPopoutMode = "ProactiveChatIsInPopoutMode",
+    ResetProactiveChatParams = "ResetProactiveChatParams",
     InvalidAdaptiveCardFormat = "InvalidAdaptiveCardFormat",
     NewMessageSent = "NewMessageSent",
     NewMessageReceived = "NewMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
     RedirectPageRequest = "RedirectPageRequest",
-    StartChatSkippingChatButtonRendering = "StartChatSkippingChatButtonRendering",
+    StartChat = "StartChat",
     StartUnauthenticatedReconnectChat = "StartUnauthenticatedReconnectChat",
+    InitiateEndChat = "InitiateEndChat",
     SetCustomContext = "SetCustomContext",
-    ChatRetrievedFromCache = "ChatRetrievedFromCache"
+    ChatRetrievedFromCache = "ChatRetrievedFromCache",
+    MaximizeChat = "MaximizeChat",
+    ChatInitiated = "ChatInitiated",
+    CloseChat = "CloseChat",
+    InitiateEndChatOnBrowserUnload = "InitiateEndChatOnBrowserUnload",
+    ClosePopoutWindow = "ClosePopoutWindow",
+    RaiseErrorEvent = "RaiseErrorEvent",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
@@ -42,8 +55,8 @@ export declare enum TelemetryEvent {
     CallDisconnected = "CallDisconnected",
     CallDisconnectedException = "CallDisconnectedException",
     IncomingCallEnded = "incomingCallEnded",
-    VoiceVideoInitialize = "VoiceVideoInitialize",
-    VoiceVideoInitializeException = "VoiceVideoInitializeException",
+    VoiceVideoSdkInitialize = "VoiceVideoSdkInitialize",
+    VoiceVideoSdkInitializeException = "VoiceVideoSdkInitializeException",
     VoiceVideoLoading = "VoiceVideoLoading",
     VoiceVideoNotLoaded = "VoiceVideoNotLoaded",
     VoiceVideoLoadingException = "VoiceVideoLoadingException",
@@ -69,9 +82,12 @@ export declare enum TelemetryEvent {
     PostChatContextCallSucceed = "PostChatContextCallSucceed",
     PostChatContextCallFailed = "PostChatContextCallFailed",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
+    ClientDataStoreProviderFailed = "ClientDataStoreProviderFailed",
+    InMemoryDataStoreFailed = "InMemoryDataStoreFailed",
     WebChatLoaded = "WebChatLoaded",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
+    WidgetLoadStarted = "WidgetLoadStarted",
     WidgetLoadComplete = "WidgetLoadComplete",
     WidgetLoadFailed = "WidgetLoadFailed",
     StartChatMethodException = "StartChatMethodException",
@@ -80,13 +96,15 @@ export declare enum TelemetryEvent {
     PrechatSubmitted = "PrechatSubmitted",
     StartChatSDKCall = "StartChatCall",
     StartChatEventRecevied = "StartChatEventReceived",
-    EndChatSDKCall = "EndChatCall",
+    EndChatSDKCall = "EndChatSDKCall",
     EndChatEventReceived = "EndChatEventReceived",
+    WindowClosed = "WindowClosed",
     OnNewMessageFailed = "OnNewMessageFailed",
     OnNewMessageAudioNotificationFailed = "OnNewMessageAudioNotificationFailed",
     DownloadTranscriptResponseNullOrUndefined = "DownloadTranscriptResponseNullOrUndefined",
     EmailTranscriptSent = "EmailTranscriptSent",
     EmailTranscriptFailed = "EmailTranscriptFailed",
+    ErrorUIPaneLoaded = "ErrorUIPaneLoaded",
     DownloadTranscriptFailed = "DownloadTranscriptFailed",
     StartChatFailed = "StartChatFailed",
     IC3ThreadUpdateEventReceived = "IC3ThreadUpdateEventReceived",
@@ -106,12 +124,23 @@ export declare enum TelemetryEvent {
     EmailTranscriptButtonClicked = "EmailTranscriptButtonClicked",
     EmailTranscriptCancelButtonClicked = "EmailTranscriptCancelButtonClicked",
     AudioToggleButtonClicked = "AudioToggleButtonClicked",
+    SuppressBotMagicCodeSucceeded = "SuppressBotMagicCodeSucceeded",
+    SuppressBotMagicCodeFailed = "SuppressBotMagicCodeFailed",
+    GetConversationDetailsException = "GetConversationDetailsException",
+    BrowserUnloadEventStarted = "BrowserUnloadEventStarted",
+    GetAuthTokenCalled = "GetAuthTokenCalled",
+    GetAuthTokenFailed = "GetAuthTokenFailed",
+    ReceivedNullOrEmptyToken = "ReceivedNullOrEmptyToken",
+    CustomerVoiceResponsePageLoaded = "CustomerVoiceResponsePageLoaded",
+    CustomerVoiceFormResponseSubmitted = "CustomerVoiceFormResponseSubmitted",
+    CustomerVoiceFormResponseError = "CustomerVoiceFormResponseError",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",
     QueuePositionMessageRecieved = "QueuePositionMessageRecieved",
     AverageWaitTimeMessageRecieved = "AverageWaitTimeMessageRecieved",
     DataMaskingRuleApplied = "DataMaskingRuleApplied",
+    DataMaskingRuleApplyFailed = "DataMaskingRuleApplyFailed",
     IC3ClientEvent = "IC3ClientEvent",
     ConversationEndedThreadEventReceived = "ConversationEndedThreadEventReceived",
     InvalidConfiguration = "InvalidConfiguration",
@@ -131,7 +160,11 @@ export declare enum TelemetryEvent {
     ReconnectChatMinimize = "ReconnectChatMinimize",
     MessageSent = "MessageSent",
     MessageReceived = "MessageReceived",
-    CustomContextReceived = "CustomContextReceived"
+    SystemMessageReceived = "SystemMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
+    CustomContextReceived = "CustomContextReceived",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/common/telemetry/definitions/Contracts.d.ts

@@ -7,8 +7,9 @@ export interface BaseContract {
     OrganizationId: string;
     LCWRuntimeId: string;
     CurrentRequestId: string;
-    ExceptionDetails?: string;
+    ExceptionDetails?: any;
     LogLevel: string;
+    Description?: string;
 }
 export interface ConfigValidationContract extends BaseContract {
     Event?: string;
@@ -31,6 +32,8 @@ export interface LoadContract extends BaseContract {
 export interface ActionsContract extends BaseContract {
     Event?: string;
     ActionType?: string;
+    Description?: string;
+    CustomProperties?: any;
 }
 export interface IC3ClientContract extends BaseContract {
     Event?: string;
@@ -40,7 +43,6 @@ export interface IC3ClientContract extends BaseContract {
     EndpointId?: string;
     ErrorCode?: string;
     ShouldBubbleToHost?: boolean;
-    Description?: string;
 }
 export interface OCChatSDKContract extends BaseContract {
     RequestId: string;
@@ -58,7 +60,6 @@ export interface WebChatContract extends BaseContract {
 export interface CallingContract extends BaseContract {
     CallId?: string;
     Event?: string;
-    Description?: string;
 }
 export interface ACSAdapterContract extends BaseContract {
     Description?: string;
@@ -68,6 +69,5 @@ export interface ACSAdapterContract extends BaseContract {
     TimeStamp?: string;
     Event?: string;
     ErrorCode?: string;
-    ExceptionDetails?: any;
 }
 export declare type TelemetryContract = OCChatSDKContract | IC3ClientContract | ActionsContract | LoadContract | WebChatContract | ConfigValidationContract | CallingContract | ACSAdapterContract | BaseContract | any;

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -72,6 +72,7 @@ export interface ActionTelemetryData extends BaseTelemetryData {
     ActionType?: string;
     ExceptionDetails?: object;
     Description?: string;
+    CustomProperties?: any;
 }
 export interface CallingTelemetryData extends BaseTelemetryData {
     CallId?: string;

package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts

@@ -41,4 +41,8 @@ export interface ITelemetryConfig {
     * Omnichannel Chat SDK Version
     */
     OCChatSDKVersion: string;
+    /**
+    * LCW Runtime Id
+    */
+    LCWRuntimeId?: string;
 }

package/lib/types/common/utils.d.ts

@@ -18,9 +18,13 @@ export declare const extractPreChatSurveyResponseValues: (preChatSurvey: string,
     value: string;
 }[]) => {};
 export declare const isNullOrUndefined: (obj: any) => boolean;
-export declare const isNullOrEmptyString: (s: string) => boolean;
+export declare const isNullOrEmptyString: (s: string | null) => boolean;
 export declare const newGuid: () => string;
 export declare const createTimer: () => ITimer;
 export declare const getDomain: (hostValue: any) => string;
-export declare const getWidgetCacheId: (orgId: string, widgetId: string) => string;
-export declare const getWidgetEndChatEventName: (orgId: string, widgetId: string) => string;
+export declare const getWidgetCacheId: (orgId: string, widgetId: string, widgetInstanceId: string) => string;
+export declare const getWidgetEndChatEventName: (orgId: string, widgetId: string, widgetInstanceId: string) => string;
+export declare const getStateFromCache: (orgId: string, widgetId: string, widgetInstanceId: string) => any;
+export declare const isUndefinedOrEmpty: (object: any) => boolean;
+export declare const addDelayInMs: (ms: number) => Promise<void>;
+export declare const getBroadcastChannelName: (widgetId: string, widgetInstanceId: string) => string;

package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts

@@ -15,6 +15,7 @@ export interface IHeaderStatefulParams {
      * @param adapter : The chat adapter for the live chat session
      * @param skipEndChatSDK : If set to true endchat will skip chatSDK endChat call
      * @param skipCloseChat : If set to true endchat will skip closing the live chat instance
+     * @param postMessageToOtherTab : If set to true endchat will send a message to other tabs(multi-tabs)
      */
-    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean) => Promise<void>;
+    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean, postMessageToOtherTab?: boolean) => Promise<void>;
 }

package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts

@@ -0,0 +1,14 @@
+export declare class ActivityStreamHandler {
+    static restoreDeferred: any;
+    static restorePromise: Promise<any>;
+    /**
+     * Use of a deferred pattern, to hold the execution of the activity.
+     *
+     * */
+    static cork(): void;
+    /**
+     * Resolve the promise, releasing it to continue with the execution of the activity.
+     *
+     * */
+    static uncork(): void;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts

@@ -0,0 +1,5 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class DefaultActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    next(activity: any): Promise<boolean>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts

@@ -0,0 +1,6 @@
+export interface IActivitySubscriber {
+    observer: any;
+    next(activity: any): Promise<any>;
+    applicable?(activity: any): boolean;
+    apply?(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts

@@ -0,0 +1,7 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class PauseActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    apply(activity: any): Promise<void>;
+    applicable(activity: any): boolean;
+    next(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts

@@ -0,0 +1,7 @@
+export declare class ChatAdapterShim {
+    chatAdapter: any;
+    activityObserver: any;
+    private subscribers;
+    constructor(chatAdapter: any);
+    addSubscriber(subscriber: any): void;
+}

package/lib/types/components/livechatwidget/common/Deferred.d.ts

@@ -0,0 +1,9 @@
+export declare class Deferred<T> {
+    private _promise;
+    private _resolve;
+    private _reject;
+    constructor();
+    resolve: (value?: any | PromiseLike<T>) => void;
+    reject: (value?: any | PromiseLike<T>) => void;
+    get promise(): Promise<T>;
+}

package/lib/types/components/livechatwidget/common/authHelper.d.ts

@@ -0,0 +1,5 @@
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
+declare const getAuthClientFunction: (chatConfig: ChatConfig | undefined) => string | undefined;
+declare const handleAuthentication: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined) => Promise<boolean>;
+declare const removeAuthTokenProvider: (chatSDK: any) => void;
+export { getAuthClientFunction, handleAuthentication, removeAuthTokenProvider };

package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts

@@ -0,0 +1,2 @@
+import { IScrollBarProps } from "../../interfaces/IScrollBarProps";
+export declare const defaultScrollBarProps: IScrollBarProps;

package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts

@@ -1,10 +1,9 @@
 import "regenerator-runtime/runtime";
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-declare const getChatReconnectContext: (chatSDK: any, reconnectId?: string | undefined) => Promise<any>;
-declare const getReconnectIdForAuthenticatedChat: (props: ILiveChatWidgetProps, chatSDK: any) => Promise<string | undefined>;
-declare const handleUnauthenticatedReconnectChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any, redirectInSameWindow: boolean | undefined) => Promise<void>;
-declare const startUnauthenticatedReconnectChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any) => Promise<void>;
-declare const handleRedirectUnauthenticatedReconnectChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, reconnectId: string, redirectInSameWindow: boolean | undefined) => Promise<void>;
-export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+declare const handleChatReconnect: (chatSDK: any, props: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, state: ILiveChatWidgetContext) => Promise<void>;
+declare const getChatReconnectContext: (chatSDK: any, chatConfig: ChatConfig, props: any, isAuthenticatedChat: boolean) => Promise<any>;
+declare const isReconnectEnabled: (chatConfig: ChatConfig) => any;
+export { handleChatReconnect, isReconnectEnabled, getChatReconnectContext };

package/lib/types/components/livechatwidget/common/shareObservable.d.ts

@@ -0,0 +1 @@
+export declare function shareObservable(observable: any): any;

package/lib/types/components/livechatwidget/common/startChat.d.ts

@@ -2,6 +2,9 @@ import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+import StartChatOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/StartChatOptionalParams";
 declare const prepareStartChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any) => Promise<void>;
-declare const initStartChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, params?: any, persistedState?: any) => Promise<void>;
-export { prepareStartChat, initStartChat };
+declare const setPreChatAndInitiateChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, isProactiveChat?: boolean | undefined, proactiveChatEnablePrechatState?: boolean | undefined, state?: ILiveChatWidgetContext | undefined, props?: ILiveChatWidgetProps | undefined) => Promise<void>;
+declare const initStartChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, props?: ILiveChatWidgetProps | undefined, params?: StartChatOptionalParams | undefined, persistedState?: any) => Promise<void>;
+declare const checkIfConversationStillValid: (chatSDK: any, props: ILiveChatWidgetProps, requestId: any, dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<boolean>;
+export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts

@@ -4,6 +4,7 @@ export interface ILiveChatWidgetControlProps {
     hideCallingContainer?: boolean;
     hideChatButton?: boolean;
     hideConfirmationPane?: boolean;
+    hideErrorUIPane?: boolean;
     hideFooter?: boolean;
     hideHeader?: boolean;
     hideLoadingPane?: boolean;
@@ -13,5 +14,7 @@ export interface ILiveChatWidgetControlProps {
     hideProactiveChatPane?: boolean;
     hideReconnectChatPane?: boolean;
     hideWebChatContainer?: boolean;
-    skipChatButtonRendering?: boolean;
+    hideStartChatButton?: boolean;
+    widgetInstanceId?: string | undefined;
+    cacheTtlInMins?: number;
 }

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts

@@ -12,7 +12,6 @@ import { ILiveChatWidgetControlProps } from "./ILiveChatWidgetControlProps";
 import { ILiveChatWidgetStyleProps } from "./ILiveChatWidgetStyleProps";
 import { ILoadingPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/loadingpane/interfaces/ILoadingPaneProps";
 import { IOOOHPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/outofofficehourspane/interfaces/IOOOHPaneProps";
-import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/postchatsurveypane/interfaces/IPostChatSurveyPaneProps";
 import { IPreChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/prechatsurveypane/interfaces/IPreChatSurveyPaneProps";
 import { IProactiveChatPaneStatefulProps } from "../../proactivechatpanestateful/interfaces/IProactiveChatPaneStatefulProps";
 import { IReconnectChatPaneStatefulProps } from "../../reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps";
@@ -21,6 +20,8 @@ import { IWebChatContainerStatefulProps } from "../../webchatcontainerstateful/i
 import { OmnichannelChatSDK } from "@microsoft/omnichannel-chat-sdk";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { IContextDataStore } from "../../../common/interfaces/IContextDataStore";
+import { IPostChatSurveyPaneStatefulProps } from "../../postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps";
+import { IScrollBarProps } from "./IScrollBarProps";
 export interface ILiveChatWidgetProps {
     audioNotificationProps?: IAudioNotificationProps;
     callingContainerProps?: ICallingContainerProps;
@@ -40,7 +41,7 @@ export interface ILiveChatWidgetProps {
     outOfOfficeHeaderProps?: IHeaderProps;
     outOfOfficeHoursPaneProps?: IOOOHPaneProps;
     postChatLoadingPaneProps?: ILoadingPaneProps;
-    postChatSurveyPaneProps?: IPostChatSurveyPaneProps;
+    postChatSurveyPaneProps?: IPostChatSurveyPaneStatefulProps;
     preChatSurveyPaneProps?: IPreChatSurveyPaneProps;
     proactiveChatPaneProps?: IProactiveChatPaneStatefulProps;
     reconnectChatPaneProps?: IReconnectChatPaneStatefulProps;
@@ -49,4 +50,6 @@ export interface ILiveChatWidgetProps {
     webChatContainerProps?: IWebChatContainerStatefulProps;
     liveChatContextFromCache?: ILiveChatWidgetContext;
     contextDataStore?: IContextDataStore;
+    getAuthToken?: (authClientFunction?: string) => Promise<string | null>;
+    scrollBarProps?: IScrollBarProps;
 }

package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts

@@ -0,0 +1,22 @@
+export interface IScrollBarProps {
+    /**
+     * Scrollbar width in px
+     */
+    width?: string;
+    /**
+     * Scrollbar track background color
+     */
+    trackBackgroundColor?: string;
+    /**
+     * Scrollbar thumb background color
+     */
+    thumbBackgroundColor?: string;
+    /**
+     * Scrollbar thumb border radius in px
+     */
+    thumbBorderRadius?: string;
+    /**
+     * Scrollbar thumb hover color
+     */
+    thumbHoverColor?: string;
+}

package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts

@@ -0,0 +1,2 @@
+import { ILoadingPaneStyleProps } from "@microsoft/omnichannel-chat-components/lib/types/components/loadingpane/interfaces/ILoadingPaneStyleProps";
+export declare const errorUILoadingPaneStyleProps: ILoadingPaneStyleProps;

package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts

@@ -1,3 +1,3 @@
-import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/postchatsurveypane/interfaces/IPostChatSurveyPaneProps";
-export declare const PostChatSurveyPaneStateful: (props: IPostChatSurveyPaneProps) => JSX.Element;
+import { IPostChatSurveyPaneStatefulProps } from "./interfaces/IPostChatSurveyPaneStatefulProps";
+export declare const PostChatSurveyPaneStateful: (props: IPostChatSurveyPaneStatefulProps) => JSX.Element;
 export default PostChatSurveyPaneStateful;

package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts

@@ -0,0 +1,5 @@
+export declare enum CustomerVoiceEvents {
+    ResponsePageLoaded = "ResponsePageLoaded",
+    FormResponseSubmitted = "FormResponseSubmitted",
+    FormResponseError = "FormResponseError"
+}

package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts

@@ -0,0 +1,4 @@
+import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/postchatsurveypane/interfaces/IPostChatSurveyPaneProps";
+export interface IPostChatSurveyPaneStatefulProps extends IPostChatSurveyPaneProps {
+    isCustomerVoiceSurveyCompact?: boolean;
+}

package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts

@@ -1,7 +1,5 @@
 import { IReconnectChatPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/reconnectchatpane/interfaces/IReconnectChatPaneProps";
 export interface IReconnectChatPaneStatefulProps extends IReconnectChatPaneProps {
-    authClientFunction?: string;
-    isReconnectEnabled?: boolean;
     reconnectId?: string;
     redirectInSameWindow?: boolean;
 }

package/lib/types/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.d.ts

@@ -0,0 +1,2 @@
+import { IAdaptiveCardStyles } from "../../interfaces/IAdaptiveCardStyles";
+export declare const defaultAdaptiveCardStyles: IAdaptiveCardStyles;

package/lib/types/components/webchatcontainerstateful/common/mockchatsdk.d.ts

@@ -1,6 +1,7 @@
 import MockAdapter from "./mockadapter";
 export declare class MockChatSDK {
     protected sleep: (ms: any) => Promise<unknown>;
+    isMockModeOn: boolean;
     startChat(): Promise<void>;
     endChat(): null;
     getChatToken(): null;