@microsoft/omnichannel-chat-widget 0.1.0-main.9e62ed8 → 0.1.0-main.a27ec4b

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -33,6 +33,10 @@ var _Constants = require("../../common/Constants");
 
 var _BotMagicCodeStore = require("./webchatcontroller/BotMagicCodeStore");
 
+var _defaultAdaptiveCardStyles = require("./common/defaultStyles/defaultAdaptiveCardStyles");
+
+var _defaultReceivedMessageAnchorStyles = require("./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles");
+
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -66,6 +70,8 @@ const createMagicCodeSuccessResponse = signin => {
 };
 
 const WebChatContainerStateful = props => {
+  var _props$adaptiveCardSt, _props$adaptiveCardSt2, _props$renderingMiddl, _props$renderingMiddl2, _props$renderingMiddl3, _props$renderingMiddl4;
+
   const {
     BasicWebChat
   } = _botframeworkWebchat.Components;
@@ -139,10 +145,18 @@ const WebChatContainerStateful = props => {
     magicCodeBroadcastChannel.addEventListener(broadcastChannelMessageEvent, eventListener);
   }, []);
   return /*#__PURE__*/_react2.default.createElement(_react2.default.Fragment, null, /*#__PURE__*/_react2.default.createElement("style", null, `
+
+        .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card {
+            background: ${(props === null || props === void 0 ? void 0 : (_props$adaptiveCardSt = props.adaptiveCardStyles) === null || _props$adaptiveCardSt === void 0 ? void 0 : _props$adaptiveCardSt.background) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.background};
+        }
+
+        div[class="ac-textBlock"]>p{color:${(props === null || props === void 0 ? void 0 : (_props$adaptiveCardSt2 = props.adaptiveCardStyles) === null || _props$adaptiveCardSt2 === void 0 ? void 0 : _props$adaptiveCardSt2.color) ?? _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles.color};}
+
         .ms_lcw_webchat_received_message img.webchat__markdown__external-link-icon { 
             background-image : url(data:image/svg+xml;base64,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) !important;
             height: '.75em';
-            marginLeft: '.25em'; 
+            marginLeft: '.25em';
+            filter:${(props === null || props === void 0 ? void 0 : (_props$renderingMiddl = props.renderingMiddlewareProps) === null || _props$renderingMiddl === void 0 ? void 0 : (_props$renderingMiddl2 = _props$renderingMiddl.receivedMessageAnchorStyles) === null || _props$renderingMiddl2 === void 0 ? void 0 : _props$renderingMiddl2.filter) ?? "none"};
         }
         pre {
             white-space: pre-wrap;
@@ -155,7 +169,7 @@ const WebChatContainerStateful = props => {
         .ms_lcw_webchat_received_message a:visited,
         .ms_lcw_webchat_received_message a:hover,
         .ms_lcw_webchat_received_message a:active {
-            color: white;
+            color: ${(props === null || props === void 0 ? void 0 : (_props$renderingMiddl3 = props.renderingMiddlewareProps) === null || _props$renderingMiddl3 === void 0 ? void 0 : (_props$renderingMiddl4 = _props$renderingMiddl3.receivedMessageAnchorStyles) === null || _props$renderingMiddl4 === void 0 ? void 0 : _props$renderingMiddl4.color) ?? (_defaultReceivedMessageAnchorStyles.defaultReceivedMessageAnchorStyles === null || _defaultReceivedMessageAnchorStyles.defaultReceivedMessageAnchorStyles === void 0 ? void 0 : _defaultReceivedMessageAnchorStyles.defaultReceivedMessageAnchorStyles.color)};
         } `), /*#__PURE__*/_react2.default.createElement(_react.Stack, {
     styles: containerStyles
   }, /*#__PURE__*/_react2.default.createElement(BasicWebChat, null)));

package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js

@@ -13,6 +13,8 @@ var _defaultWebChatStatefulProps = require("./defaultWebChatStatefulProps");
 
 var _defaultWebChatContainerStatefulStyles = require("../defaultStyles/defaultWebChatContainerStatefulStyles");
 
+var _defaultAdaptiveCardStyles = require("../defaultStyles/defaultAdaptiveCardStyles");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 const defaultWebChatContainerStatefulProps = {
@@ -21,6 +23,7 @@ const defaultWebChatContainerStatefulProps = {
   containerStyles: _defaultWebChatStatefulContainerStyles.defaultWebChatStatefulContainerStyles,
   disableNewLineMarkdownSupport: false,
   disableMarkdownMessageFormatting: false,
-  directLine: new _mockadapter.default()
+  directLine: new _mockadapter.default(),
+  adaptiveCardStyles: _defaultAdaptiveCardStyles.defaultAdaptiveCardStyles
 };
 exports.defaultWebChatContainerStatefulProps = defaultWebChatContainerStatefulProps;

package/lib/cjs/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js

@@ -0,0 +1,11 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultAdaptiveCardStyles = void 0;
+const defaultAdaptiveCardStyles = {
+  background: "white",
+  color: "black"
+};
+exports.defaultAdaptiveCardStyles = defaultAdaptiveCardStyles;

package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -14,6 +14,8 @@ function _defineProperty(obj, key, value) { if (key in obj) { Object.definePrope
 class MockChatSDK {
   constructor() {
     _defineProperty(this, "sleep", ms => new Promise(r => setTimeout(r, ms)));
+
+    _defineProperty(this, "isMockModeOn", true);
   }
 
   async startChat() {

package/lib/cjs/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js

@@ -76,7 +76,8 @@ const activityStatusMiddleware = () => next => args => {
       args: args,
       role: current_role,
       name: current_name
-    }));
+    })) // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    ;
   }
 };
 

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js

@@ -0,0 +1,10 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultReceivedMessageAnchorStyles = void 0;
+const defaultReceivedMessageAnchorStyles = {
+  color: "white"
+};
+exports.defaultReceivedMessageAnchorStyles = defaultReceivedMessageAnchorStyles;

package/lib/cjs/contexts/common/ConversationState.js

@@ -15,6 +15,7 @@ exports.ConversationState = ConversationState;
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
   ConversationState[ConversationState["InActive"] = 6] = "InActive";
-  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 8] = "Closed";
+  ConversationState[ConversationState["PostchatLoading"] = 7] = "PostchatLoading";
+  ConversationState[ConversationState["Postchat"] = 8] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 9] = "Closed";
 })(ConversationState || (exports.ConversationState = ConversationState = {}));

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -41,4 +41,5 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 31] = "SET_BOT_OAUTH_SIGNIN_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 32] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 33] = "SET_WIDGET_INSTANCE_ID";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -9,11 +9,18 @@ var _ConversationState = require("./ConversationState");
 
 var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 
+var _utils = require("../../common/utils");
+
+var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
+
 const getLiveChatWidgetContextInitialState = props => {
-  var _props$webChatContain;
+  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$webChatContain;
+
+  const widgetCacheId = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)().getData(widgetCacheId, "localStorage");
 
-  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
-    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  if (!(0, _utils.isNullOrUndefined)(initialState)) {
+    return JSON.parse(initialState);
   }
 
   const LiveChatWidgetContextInitialState = {
@@ -29,14 +36,14 @@ const getLiveChatWidgetContextInitialState = props => {
       globalDir: "ltr",
       liveChatContext: undefined,
       customContext: undefined,
-      widgetSize: undefined
+      widgetSize: undefined,
+      widgetInstanceId: ""
     },
     appStates: {
       conversationState: _ConversationState.ConversationState.Closed,
       isMinimized: false,
       previousElementOnFocusBeforeModalOpen: null,
       outsideOperatingHours: false,
-      shouldShowPostChat: false,
       preChatResponseEmail: "",
       isAudioMuted: null,
       newMessage: false,

package/lib/cjs/contexts/createReducer.js

@@ -243,6 +243,14 @@ const createReducer = () => {
           }
         };
 
+      case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetInstanceId: action.payload
+          }
+        };
+
       default:
         return state;
     }

package/lib/cjs/controller/componentController.js

@@ -44,7 +44,7 @@ const shouldShowWebChatContainer = state => {
 exports.shouldShowWebChatContainer = shouldShowWebChatContainer;
 
 const shouldShowLoadingPane = state => {
-  return !state.appStates.isMinimized && !state.appStates.shouldShowPostChat && state.appStates.conversationState === _ConversationState.ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === _ConversationState.ConversationState.Loading;
 };
 
 exports.shouldShowLoadingPane = shouldShowLoadingPane;
@@ -56,7 +56,7 @@ const shouldShowReconnectChatPane = state => {
 exports.shouldShowReconnectChatPane = shouldShowReconnectChatPane;
 
 const shouldShowPostChatLoadingPane = state => {
-  return !state.appStates.isMinimized && state.appStates.shouldShowPostChat && state.appStates.conversationState === _ConversationState.ConversationState.Loading;
+  return !state.appStates.isMinimized && state.appStates.conversationState === _ConversationState.ConversationState.PostchatLoading;
 };
 
 exports.shouldShowPostChatLoadingPane = shouldShowPostChatLoadingPane;

package/lib/esm/common/Constants.js

@@ -158,6 +158,10 @@ _defineProperty(Constants, "internetConnectionTestUrlText", "Omnichannel Connect
 
 _defineProperty(Constants, "ChatWidgetStateChangedPrefix", "ChatWidgetStateChanged");
 
+_defineProperty(Constants, "PostChatLoadingDurationInMs", 2000);
+
+_defineProperty(Constants, "BrowserUnloadConfirmationMessage", "Do you want to leave chat?");
+
 export const Regex = (_class = class Regex {}, _defineProperty(_class, "EmailRegex", "(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?\\.)+[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?|[a-zA-Z0-9-]*[a-zA-Z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])"), _class);
 export class HtmlIdNames {}
 

package/lib/esm/common/storage/default/defaultCacheManager.js

@@ -0,0 +1,19 @@
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { getWidgetCacheId } from "../../utils";
+import { defaultClientDataStoreProvider } from "./defaultClientDataStoreProvider";
+export class defaultCacheManager {}
+
+_defineProperty(defaultCacheManager, "InternalCache", {});
+
+export const registerBroadcastServiceForLocalStorage = (orgid, widgetId, widgetInstanceId) => {
+  const widgetCacheId = getWidgetCacheId(orgid, widgetId, widgetInstanceId);
+  BroadcastService.getMessageByEventName(widgetCacheId).subscribe(msg => {
+    try {
+      defaultClientDataStoreProvider().setData(widgetCacheId, JSON.stringify(msg.payload), "localStorage");
+    } catch (error) {
+      console.error("Error in setting data to localstorage", error);
+    }
+  });
+};

package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js

@@ -0,0 +1,102 @@
+import { inMemoryDataStore } from "./defaultInMemoryDataStore";
+import { TelemetryHelper } from "../../telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../telemetry/TelemetryConstants";
+export const defaultClientDataStoreProvider = () => {
+  const isCookieAllowed = () => {
+    try {
+      localStorage;
+      sessionStorage;
+      return true;
+    } catch (error) {
+      console.error("Third party cookie blocked");
+      return false;
+    }
+  };
+
+  const TtlInMs = 15 * 60 * 1000; // 15 mins
+
+  const dataStoreProvider = {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setData: (key, data, type) => {
+      if (isCookieAllowed()) {
+        try {
+          if (key) {
+            const now = new Date();
+            const item = {
+              data: data,
+              expiry: now.getTime() + TtlInMs
+            };
+            const strItem = JSON.stringify(item);
+
+            if (type === "localStorage") {
+              localStorage.setItem(key, strItem);
+            } else {
+              sessionStorage.setItem(key, strItem);
+            }
+          }
+        } catch (error) {
+          TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+            Event: TelemetryEvent.ClientDataStoreProviderFailed,
+            ExceptionDetails: error,
+            Description: "Unable to store data in localStorage."
+          });
+        }
+      } else {
+        const dataToCache = {
+          key: key,
+          data: data,
+          type: type
+        };
+        parent.postMessage(dataToCache, "*");
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    getData: (key, type) => {
+      if (isCookieAllowed()) {
+        let item;
+
+        if (type === "localStorage") {
+          item = localStorage.getItem(key);
+        } else {
+          item = sessionStorage.getItem(key);
+        } //Return item if not expired
+
+
+        let itemInJson = undefined;
+
+        if (item !== null) {
+          itemInJson = JSON.parse(item);
+          const now = new Date(); // compare the expiry time of the item with the current time
+
+          if (now.getTime() > itemInJson.expiry) {
+            // If the item is expired, delete the item from storage
+            // and return null
+            localStorage.removeItem(key);
+            return null;
+          }
+
+          return itemInJson.data;
+        }
+      } else {
+        // get data from in memory db when cookie is disabled
+        return inMemoryDataStore().getData(key);
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    removeData: (key, type) => {
+      if (isCookieAllowed()) {
+        if (key) {
+          if (type === "localStorage") {
+            return localStorage.removeItem(key);
+          } else {
+            return sessionStorage.removeItem(key);
+          }
+        }
+      } else {
+        // get data from in memory db when cookie is disabled
+        return inMemoryDataStore().removeData(key);
+      }
+    }
+  };
+  return dataStoreProvider;
+};

package/lib/esm/common/storage/default/defaultInMemoryDataStore.js

@@ -0,0 +1,71 @@
+import { LogLevel, TelemetryEvent } from "../../telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../telemetry/TelemetryHelper";
+import { defaultCacheManager } from "./defaultCacheManager";
+export const defaultInitializeInMemoryDataStore = widgetId => {
+  try {
+    localStorage;
+  } catch (error) {
+    // Register below events when localStorage is not accessible
+    // Listening to event raised from client browser
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    window.addEventListener("message", function (e) {
+      try {
+        if (e.data.key) {
+          const browserData = e.data;
+
+          if (defaultCacheManager.InternalCache[browserData.key]) {
+            delete defaultCacheManager.InternalCache[browserData.key];
+          }
+
+          defaultCacheManager.InternalCache[browserData.key] = browserData.data;
+        }
+      } catch (error) {
+        TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to register default in-memory cache."
+        });
+      }
+    }); // send cache initialize message to client
+
+    if (defaultCacheManager.InternalCache === undefined || {}) {
+      parent.postMessage({
+        data: "cacheinitialize",
+        widgetId: widgetId
+      }, "*");
+    }
+  }
+};
+export const inMemoryDataStore = () => {
+  const dataStoreProvider = {
+    getData: key => {
+      if (defaultCacheManager.InternalCache && defaultCacheManager.InternalCache[key]) {
+        return defaultCacheManager.InternalCache[key];
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setData: (key, data) => {
+      try {
+        defaultCacheManager.InternalCache[key] = data;
+      } catch (error) {
+        TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to set data in default in-memory cache."
+        });
+      }
+    },
+    removeData: key => {
+      try {
+        defaultCacheManager.InternalCache[key] = {};
+      } catch (error) {
+        TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to remove data from default in-memory cache."
+        });
+      }
+    }
+  };
+  return dataStoreProvider;
+};

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -48,6 +48,7 @@ export let BroadcastEvent; // Events being logged
   BroadcastEvent["ChatInitiated"] = "ChatInitiated";
   BroadcastEvent["CloseChat"] = "CloseChat";
   BroadcastEvent["InitiateEndChatOnBrowserUnload"] = "InitiateEndChatOnBrowserUnload";
+  BroadcastEvent["ClosePopoutWindow"] = "ClosePopoutWindow";
 })(BroadcastEvent || (BroadcastEvent = {}));
 
 export let TelemetryEvent;
@@ -88,6 +89,8 @@ export let TelemetryEvent;
   TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
+  TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
+  TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
   TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
@@ -128,6 +131,10 @@ export let TelemetryEvent;
   TelemetryEvent["AudioToggleButtonClicked"] = "AudioToggleButtonClicked";
   TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
   TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
+  TelemetryEvent["GetConversationDetailsException"] = "GetConversationDetailsException";
+  TelemetryEvent["BrowserUnloadEventStarted"] = "BrowserUnloadEventStarted";
+  TelemetryEvent["GetAuthTokenCalled"] = "GetAuthTokenCalled";
+  TelemetryEvent["ReceivedNullOrEmptyToken"] = "ReceivedNullOrEmptyToken";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
@@ -154,6 +161,8 @@ export let TelemetryEvent;
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
+  TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
 })(TelemetryEvent || (TelemetryEvent = {}));
 
 export class TelemetryConstants {
@@ -199,6 +208,9 @@ export class TelemetryConstants {
       case TelemetryEvent.MessageSent:
       case TelemetryEvent.MessageReceived:
       case TelemetryEvent.CustomContextReceived:
+      case TelemetryEvent.BrowserUnloadEventStarted:
+      case TelemetryEvent.NetworkDisconnected:
+      case TelemetryEvent.NetworkReconnected:
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:

package/lib/esm/common/utils.js

@@ -1,6 +1,8 @@
 import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
+import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
 import { BroadcastEvent } from "./telemetry/TelemetryConstants";
+import { Md5 } from "md5-typescript";
 
 const getElementBySelector = selector => {
   let element;
@@ -289,9 +291,52 @@ export const getDomain = hostValue => {
 
   return AriaTelemetryConstants.Public;
 };
-export const getWidgetCacheId = (orgId, widgetId) => {
-  return `${Constants.ChatWidgetStateChangedPrefix}_${orgId}_${widgetId}`;
+export const getWidgetCacheId = (orgId, widgetId, widgetInstanceId) => {
+  const widgetCacheId = `${widgetInstanceId}_${orgId}_${widgetId}`;
+  return Md5.init(widgetCacheId);
 };
-export const getWidgetEndChatEventName = (orgId, widgetId) => {
+export const getWidgetEndChatEventName = (orgId, widgetId, widgetInstanceId) => {
+  if (!isNullOrEmptyString(widgetInstanceId)) {
+    return `${BroadcastEvent.ChatEnded}_${widgetInstanceId}_${orgId}_${widgetId}`;
+  }
+
   return `${BroadcastEvent.ChatEnded}_${orgId}_${widgetId}`;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const getStateFromCache = (orgId, widgetId, widgetInstanceId) => {
+  // Getting updated state from cache
+  try {
+    if (DataStoreManager.clientDataStore) {
+      var _DataStoreManager$cli;
+
+      const widgetStateEventName = getWidgetCacheId(orgId, widgetId, widgetInstanceId);
+      const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
+      const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+      return persistedState;
+    } else {
+      return null;
+    }
+  } catch (error) {
+    console.log(error);
+    return null;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const isUndefinedOrEmpty = object => {
+  if (object) {
+    if (Object.keys(object).length === 0) {
+      return true;
+    }
+
+    return false;
+  } else {
+    return true;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const addDelayInMs = ms => {
+  return new Promise(resolve => setTimeout(resolve, ms));
+};
+export const getBroadcastChannelName = (widgetId, widgetInstanceId) => {
+  return widgetInstanceId && !isNullOrEmptyString(widgetInstanceId) ? `${widgetInstanceId}_${widgetId}` : widgetId;
 };

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -57,6 +57,10 @@ export const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.LCWChatButtonClicked
+      });
+
       if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -17,7 +17,6 @@ export const ConfirmationPaneStateful = props => {
   const {
     prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = useChatAdapterStore();
   const controlProps = {

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -84,14 +84,7 @@ export const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
-  const footerId = (controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-footer";
-  const footer = document.getElementById(footerId);
-
-  if (footer) {
-    footer.style.display = hideFooterDisplay ? "none" : "";
-  }
-
-  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(Footer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, !hideFooterDisplay && /*#__PURE__*/React.createElement(Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -49,7 +49,8 @@ export const HeaderStateful = props => {
       } else {
         const skipEndChatSDK = true;
         const skipCloseChat = false;
-        await endChat(adapter, skipEndChatSDK, skipCloseChat);
+        const postMessageToOtherTabs = true;
+        await endChat(adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTabs);
       }
 
       dispatch({
@@ -58,8 +59,8 @@ export const HeaderStateful = props => {
       });
     },
     ...(headerProps === null || headerProps === void 0 ? void 0 : headerProps.controlProps),
-    hideTitle: state.appStates.conversationState === ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
-    hideIcon: state.appStates.conversationState === ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
+    hideTitle: state.appStates.conversationState === ConversationState.Loading || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
+    hideIcon: state.appStates.conversationState === ConversationState.Loading || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
     hideCloseButton: state.appStates.conversationState === ConversationState.Loading || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
   };
   const outOfOfficeControlProps = {

package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js

@@ -0,0 +1,34 @@
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+import { Deferred } from "./Deferred";
+export class ActivityStreamHandler {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  /**
+   * Use of a deferred pattern, to hold the execution of the activity.
+   * 
+   * */
+  static cork() {
+    ActivityStreamHandler.restoreDeferred = new Deferred();
+    ActivityStreamHandler.restorePromise = ActivityStreamHandler.restoreDeferred.promise;
+  }
+  /**
+   * Resolve the promise, releasing it to continue with the execution of the activity.
+   * 
+   * */
+
+
+  static uncork() {
+    ActivityStreamHandler.restoreDeferred.resolve();
+  }
+
+}
+
+_defineProperty(ActivityStreamHandler, "restoreDeferred", {
+  resolve: () => {
+    return "initialState";
+  }
+});
+
+_defineProperty(ActivityStreamHandler, "restorePromise", void 0);

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js

@@ -0,0 +1,14 @@
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+export class DefaultActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    this.observer.next(activity);
+    return false;
+  }
+
+}

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js

@@ -0,0 +1 @@
+export {};