@microsoft/omnichannel-chat-widget 0.1.0-main.8cded52 → 0.1.0-main.94f4f7a

package/lib/types/common/Constants.d.ts

@@ -17,6 +17,8 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
+    static readonly userParticipantTypeTag = "User";
+    static readonly botParticipantTypeTag = "Bot";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -78,6 +80,7 @@ export declare class Constants {
     static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
     static readonly PostChatLoadingDurationInMs = 2000;
     static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
+    static readonly CacheTtlInMinutes = 15;
 }
 export declare const Regex: {
     new (): {};
@@ -125,6 +128,7 @@ export declare class HtmlAttributeNames {
     static readonly adaptiveCardClassName = "ac-adaptiveCard";
     static readonly adaptiveCardTextBlockClassName = "ac-textBlock";
     static readonly adaptiveCardToggleInputClassName = "ac-toggleInput";
+    static readonly adaptiveCardActionSetClassName = "ac-actionSet";
 }
 export declare class WebChatMiddlewareConstants {
     static readonly nextVisibleActivity = "nextVisibleActivity";
@@ -150,6 +154,18 @@ export declare enum EnvironmentVersion {
     int = "int",
     test = "test"
 }
+export declare enum E2VVOptions {
+    NoCalling = "192350000",
+    VideoAndVoiceCalling = "192350001",
+    VoiceOnly = "192350002"
+}
+export declare enum LiveWorkItemState {
+    Active = "Active",
+    Closed = "Closed",
+    Open = "Open",
+    Waiting = "Waiting",
+    WrapUp = "WrapUp"
+}
 export declare class TranscriptConstants {
     static readonly ChatTranscriptsBodyColor = "#F5F5F5";
     static readonly TranscriptMessageEmojiMessageType = "http://schema.skype.com/emoji";

package/lib/types/common/storage/default/defaultCacheManager.d.ts

@@ -0,0 +1,4 @@
+export declare class defaultCacheManager {
+    static InternalCache: any;
+}
+export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string, ttlInMins: number) => void;

package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts

@@ -0,0 +1,2 @@
+import { IContextDataStore } from "../../interfaces/IContextDataStore";
+export declare const defaultClientDataStoreProvider: (cacheTtlinMins?: number) => IContextDataStore;

package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts

@@ -0,0 +1,6 @@
+export declare const defaultInitializeInMemoryDataStore: (widgetId: string) => void;
+export declare const inMemoryDataStore: () => {
+    getData: (key: string) => any;
+    setData: (key: any, data: any) => void;
+    removeData: (key: string) => void;
+};

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -30,9 +30,9 @@ export declare enum BroadcastEvent {
     InvalidAdaptiveCardFormat = "InvalidAdaptiveCardFormat",
     NewMessageSent = "NewMessageSent",
     NewMessageReceived = "NewMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
     RedirectPageRequest = "RedirectPageRequest",
     StartChat = "StartChat",
-    StartChatSkippingChatButtonRendering = "StartChatSkippingChatButtonRendering",
     StartUnauthenticatedReconnectChat = "StartUnauthenticatedReconnectChat",
     InitiateEndChat = "InitiateEndChat",
     SetCustomContext = "SetCustomContext",
@@ -41,7 +41,14 @@ export declare enum BroadcastEvent {
     ChatInitiated = "ChatInitiated",
     CloseChat = "CloseChat",
     InitiateEndChatOnBrowserUnload = "InitiateEndChatOnBrowserUnload",
-    ClosePopoutWindow = "ClosePopoutWindow"
+    ClosePopoutWindow = "ClosePopoutWindow",
+    RaiseErrorEvent = "RaiseErrorEvent",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected",
+    SigninCardReceived = "SignInCardReceived",
+    BotAuthConfigRequest = "BotAuthConfigRequest",
+    BotAuthConfigResponse = "BotAuthConfigResponse",
+    HideChatVisibilityChangeEvent = "hideChatVisibilityChangeEvent"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
@@ -52,8 +59,8 @@ export declare enum TelemetryEvent {
     CallDisconnected = "CallDisconnected",
     CallDisconnectedException = "CallDisconnectedException",
     IncomingCallEnded = "incomingCallEnded",
-    VoiceVideoInitialize = "VoiceVideoInitialize",
-    VoiceVideoInitializeException = "VoiceVideoInitializeException",
+    VoiceVideoSdkInitialize = "VoiceVideoSdkInitialize",
+    VoiceVideoSdkInitializeException = "VoiceVideoSdkInitializeException",
     VoiceVideoLoading = "VoiceVideoLoading",
     VoiceVideoNotLoaded = "VoiceVideoNotLoaded",
     VoiceVideoLoadingException = "VoiceVideoLoadingException",
@@ -76,15 +83,18 @@ export declare enum TelemetryEvent {
     GetConversationDetailsCallFailed = "GetConversationDetailsCallFailed",
     EndChatSDKCallFailed = "EndChatSDKCallFailed",
     GetChatReconnectContextSDKCallFailed = "GetChatReconnectContextSDKCallFailed",
-    PostChatContextCallSucceed = "PostChatContextCallSucceed",
-    PostChatContextCallFailed = "PostChatContextCallFailed",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
+    ClientDataStoreProviderFailed = "ClientDataStoreProviderFailed",
+    InMemoryDataStoreFailed = "InMemoryDataStoreFailed",
+    ChatVisibilityChanged = "ChatVisibilityChanged",
     WebChatLoaded = "WebChatLoaded",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
+    WidgetLoadStarted = "WidgetLoadStarted",
     WidgetLoadComplete = "WidgetLoadComplete",
     WidgetLoadFailed = "WidgetLoadFailed",
     StartChatMethodException = "StartChatMethodException",
+    CloseChatCall = "CloseChatCall",
     CloseChatMethodException = "CloseChatMethodException",
     PrechatSurveyLoaded = "PrechatSurveyLoaded",
     PrechatSubmitted = "PrechatSubmitted",
@@ -98,6 +108,7 @@ export declare enum TelemetryEvent {
     DownloadTranscriptResponseNullOrUndefined = "DownloadTranscriptResponseNullOrUndefined",
     EmailTranscriptSent = "EmailTranscriptSent",
     EmailTranscriptFailed = "EmailTranscriptFailed",
+    ErrorUIPaneLoaded = "ErrorUIPaneLoaded",
     DownloadTranscriptFailed = "DownloadTranscriptFailed",
     StartChatFailed = "StartChatFailed",
     IC3ThreadUpdateEventReceived = "IC3ThreadUpdateEventReceived",
@@ -106,8 +117,6 @@ export declare enum TelemetryEvent {
     LoadingPaneLoaded = "LoadingPaneLoaded",
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
-    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
-    PostChatSurveyLoaded = "PostChatSurveyLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",
     ProactiveChatPaneLoaded = "ProactiveChatPaneLoaded",
     ReconnectChatPaneLoaded = "ReconnectChatPaneLoaded",
@@ -120,17 +129,30 @@ export declare enum TelemetryEvent {
     SuppressBotMagicCodeSucceeded = "SuppressBotMagicCodeSucceeded",
     SuppressBotMagicCodeFailed = "SuppressBotMagicCodeFailed",
     GetConversationDetailsException = "GetConversationDetailsException",
+    AppStatesException = "AppStatesException",
     BrowserUnloadEventStarted = "BrowserUnloadEventStarted",
     GetAuthTokenCalled = "GetAuthTokenCalled",
+    GetAuthTokenFailed = "GetAuthTokenFailed",
     ReceivedNullOrEmptyToken = "ReceivedNullOrEmptyToken",
+    CustomerVoiceResponsePageLoaded = "CustomerVoiceResponsePageLoaded",
+    CustomerVoiceFormResponseSubmitted = "CustomerVoiceFormResponseSubmitted",
+    CustomerVoiceFormResponseError = "CustomerVoiceFormResponseError",
+    BotAuthActivityEmptySasUrl = "BotAuthActivityEmptySasUrl",
+    SetBotAuthProviderFetchConfig = "SetBotAuthProviderFetchConfig",
+    SetBotAuthProviderHideCard = "SetBotAuthProviderHideCard",
+    SetBotAuthProviderDisplayCard = "SetBotAuthProviderDisplayCard",
+    SetBotAuthProviderNotFound = "SetBotAuthProviderNotFound",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",
     QueuePositionMessageRecieved = "QueuePositionMessageRecieved",
     AverageWaitTimeMessageRecieved = "AverageWaitTimeMessageRecieved",
     DataMaskingRuleApplied = "DataMaskingRuleApplied",
+    DataMaskingRuleApplyFailed = "DataMaskingRuleApplyFailed",
     IC3ClientEvent = "IC3ClientEvent",
     ConversationEndedThreadEventReceived = "ConversationEndedThreadEventReceived",
+    ConversationEndedByCustomer = "ConversationEndedByCustomer",
+    ConversationEndedByAgent = "ConversationEndedByAgent",
     InvalidConfiguration = "InvalidConfiguration",
     SendTypingIndicatorSucceeded = "SendTypingIndicatorSucceeded",
     SendTypingIndicatorFailed = "SendTypingIndicatorFailed",
@@ -148,7 +170,20 @@ export declare enum TelemetryEvent {
     ReconnectChatMinimize = "ReconnectChatMinimize",
     MessageSent = "MessageSent",
     MessageReceived = "MessageReceived",
-    CustomContextReceived = "CustomContextReceived"
+    SystemMessageReceived = "SystemMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
+    CustomContextReceived = "CustomContextReceived",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected",
+    LinkModePostChatWorkflowStarted = "LinkModePostChatWorkflowStarted",
+    EmbedModePostChatWorkflowStarted = "EmbedModePostChatWorkflowStarted",
+    PostChatWorkflowFromCustomer = "PostChatWorkflowFromCustomer",
+    PostChatWorkflowFromAgent = "PostChatWorkflowFromAgent",
+    PostChatWorkflowFromBot = "PostChatWorkflowFromBot",
+    PostChatContextCallSucceed = "PostChatContextCallSucceed",
+    PostChatContextCallFailed = "PostChatContextCallFailed",
+    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
+    PostChatSurveyLoaded = "PostChatSurveyLoaded"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/common/telemetry/definitions/Contracts.d.ts

@@ -7,8 +7,9 @@ export interface BaseContract {
     OrganizationId: string;
     LCWRuntimeId: string;
     CurrentRequestId: string;
-    ExceptionDetails?: string;
+    ExceptionDetails?: any;
     LogLevel: string;
+    Description?: string;
 }
 export interface ConfigValidationContract extends BaseContract {
     Event?: string;
@@ -31,6 +32,8 @@ export interface LoadContract extends BaseContract {
 export interface ActionsContract extends BaseContract {
     Event?: string;
     ActionType?: string;
+    Description?: string;
+    CustomProperties?: any;
 }
 export interface IC3ClientContract extends BaseContract {
     Event?: string;
@@ -40,7 +43,6 @@ export interface IC3ClientContract extends BaseContract {
     EndpointId?: string;
     ErrorCode?: string;
     ShouldBubbleToHost?: boolean;
-    Description?: string;
 }
 export interface OCChatSDKContract extends BaseContract {
     RequestId: string;
@@ -58,7 +60,6 @@ export interface WebChatContract extends BaseContract {
 export interface CallingContract extends BaseContract {
     CallId?: string;
     Event?: string;
-    Description?: string;
 }
 export interface ACSAdapterContract extends BaseContract {
     Description?: string;
@@ -68,6 +69,5 @@ export interface ACSAdapterContract extends BaseContract {
     TimeStamp?: string;
     Event?: string;
     ErrorCode?: string;
-    ExceptionDetails?: any;
 }
 export declare type TelemetryContract = OCChatSDKContract | IC3ClientContract | ActionsContract | LoadContract | WebChatContract | ConfigValidationContract | CallingContract | ACSAdapterContract | BaseContract | any;

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -72,6 +72,7 @@ export interface ActionTelemetryData extends BaseTelemetryData {
     ActionType?: string;
     ExceptionDetails?: object;
     Description?: string;
+    CustomProperties?: any;
 }
 export interface CallingTelemetryData extends BaseTelemetryData {
     CallId?: string;

package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts

@@ -41,4 +41,8 @@ export interface ITelemetryConfig {
     * Omnichannel Chat SDK Version
     */
     OCChatSDKVersion: string;
+    /**
+    * LCW Runtime Id
+    */
+    LCWRuntimeId?: string;
 }

package/lib/types/common/utils.d.ts

@@ -28,3 +28,4 @@ export declare const getStateFromCache: (orgId: string, widgetId: string, widget
 export declare const isUndefinedOrEmpty: (object: any) => boolean;
 export declare const addDelayInMs: (ms: number) => Promise<void>;
 export declare const getBroadcastChannelName: (widgetId: string, widgetInstanceId: string) => string;
+export declare const debounceLeading: (fn: any, ms?: number) => (...args: any[]) => void;

package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts

@@ -1,14 +1,7 @@
-import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { IConfirmationPaneStatefulProps } from "./IConfirmationPaneStatefulProps";
 export interface IConfirmationPaneStatefulParams extends IConfirmationPaneStatefulProps {
     /**
      * setPostChatContext: Internal Prop injected for setting Post Chat Context
      */
     setPostChatContext: () => Promise<void>;
-    /**
-     * prepareEndChat: Internal Prop injected for checking PostChat contexts and trigerring end of chat
-     * @param adapter : The chat adapter for the live chat session
-     * @param state : The chat state where the conversation is currently in
-     */
-    prepareEndChat: (adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
 }

package/lib/types/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.d.ts

@@ -0,0 +1,9 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class BotAuthActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    private signInCardSeen;
+    constructor();
+    applicable(activity: any): boolean;
+    apply(activity: any): Promise<any>;
+    next(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/agentEndConversationHelper.d.ts

@@ -0,0 +1,6 @@
+import { Dispatch } from "react";
+import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+declare const handleAgentEndConversation: (props: ILiveChatWidgetProps, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>) => void;
+export { handleAgentEndConversation };

package/lib/types/components/livechatwidget/common/authHelper.d.ts

@@ -0,0 +1,5 @@
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
+declare const getAuthClientFunction: (chatConfig: ChatConfig | undefined) => string | undefined;
+declare const handleAuthentication: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined) => Promise<boolean>;
+declare const removeAuthTokenProvider: (chatSDK: any) => void;
+export { getAuthClientFunction, handleAuthentication, removeAuthTokenProvider };

package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts

@@ -0,0 +1,2 @@
+import { IScrollBarProps } from "../../interfaces/IScrollBarProps";
+export declare const defaultScrollBarProps: IScrollBarProps;

package/lib/types/components/livechatwidget/common/initWebChatComposer.d.ts

@@ -3,4 +3,4 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 import { IWebChatProps } from "../../webchatcontainerstateful/interfaces/IWebChatProps";
-export declare const initWebChatComposer: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setWebChatStyles: any) => IWebChatProps;
+export declare const initWebChatComposer: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, setWebChatStyles: any) => IWebChatProps;

package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts

@@ -2,10 +2,8 @@ import "regenerator-runtime/runtime";
 import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-declare const getChatReconnectContext: (chatSDK: any, reconnectId?: string | undefined) => Promise<any>;
-declare const getReconnectIdForAuthenticatedChat: (props: ILiveChatWidgetProps, chatSDK: any) => Promise<string | undefined>;
-declare const handleUnauthenticatedReconnectChat: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any, redirectInSameWindow: boolean | undefined) => Promise<void>;
-declare const startUnauthenticatedReconnectChat: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, reconnectId: string, initStartChat: any) => Promise<void>;
-declare const handleRedirectUnauthenticatedReconnectChat: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, reconnectId: string, redirectInSameWindow: boolean | undefined) => Promise<void>;
-export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+declare const handleChatReconnect: (chatSDK: any, props: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, state: ILiveChatWidgetContext) => Promise<void>;
+declare const getChatReconnectContext: (chatSDK: any, chatConfig: ChatConfig, props: any, isAuthenticatedChat: boolean) => Promise<any>;
+declare const isReconnectEnabled: (chatConfig: ChatConfig) => any;
+export { handleChatReconnect, isReconnectEnabled, getChatReconnectContext };

package/lib/types/components/livechatwidget/common/setPostChatContextAndLoadSurvey.d.ts

@@ -1,3 +1,8 @@
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-export declare const setPostChatContextAndLoadSurvey: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, persistedChat?: boolean | undefined) => Promise<void>;
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+declare const setPostChatContextAndLoadSurvey: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, persistedChat?: boolean | undefined) => Promise<void>;
+declare const checkPostChatEnabled: (props: ILiveChatWidgetProps, state: ILiveChatWidgetContext) => boolean;
+declare const initiatePostChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
+export { setPostChatContextAndLoadSurvey, checkPostChatEnabled, initiatePostChat };

package/lib/types/components/livechatwidget/common/startChat.d.ts

@@ -1,9 +1,10 @@
-import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
+import StartChatOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/StartChatOptionalParams";
 declare const prepareStartChat: (props: ILiveChatWidgetProps, chatSDK: any, state: ILiveChatWidgetContext, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any) => Promise<void>;
-declare const setPreChatAndInitiateChat: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, isProactiveChat?: boolean | undefined, proactiveChatEnablePrechatState?: boolean | undefined) => Promise<void>;
-declare const initStartChat: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, params?: any, persistedState?: any) => Promise<void>;
-export { prepareStartChat, initStartChat, setPreChatAndInitiateChat };
+declare const setPreChatAndInitiateChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, isProactiveChat?: boolean | undefined, proactiveChatEnablePrechatState?: boolean | undefined, state?: ILiveChatWidgetContext | undefined, props?: ILiveChatWidgetProps | undefined) => Promise<void>;
+declare const initStartChat: (chatSDK: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, props?: ILiveChatWidgetProps | undefined, params?: StartChatOptionalParams | undefined, persistedState?: any) => Promise<void>;
+declare const checkIfConversationStillValid: (chatSDK: any, props: ILiveChatWidgetProps, requestId: any, dispatch: Dispatch<ILiveChatWidgetAction>) => Promise<boolean>;
+export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts

@@ -4,6 +4,7 @@ export interface ILiveChatWidgetControlProps {
     hideCallingContainer?: boolean;
     hideChatButton?: boolean;
     hideConfirmationPane?: boolean;
+    hideErrorUIPane?: boolean;
     hideFooter?: boolean;
     hideHeader?: boolean;
     hideLoadingPane?: boolean;
@@ -13,6 +14,7 @@ export interface ILiveChatWidgetControlProps {
     hideProactiveChatPane?: boolean;
     hideReconnectChatPane?: boolean;
     hideWebChatContainer?: boolean;
-    skipChatButtonRendering?: boolean;
+    hideStartChatButton?: boolean;
     widgetInstanceId?: string | undefined;
+    cacheTtlInMins?: number;
 }

package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts

@@ -12,7 +12,6 @@ import { ILiveChatWidgetControlProps } from "./ILiveChatWidgetControlProps";
 import { ILiveChatWidgetStyleProps } from "./ILiveChatWidgetStyleProps";
 import { ILoadingPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/loadingpane/interfaces/ILoadingPaneProps";
 import { IOOOHPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/outofofficehourspane/interfaces/IOOOHPaneProps";
-import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/postchatsurveypane/interfaces/IPostChatSurveyPaneProps";
 import { IPreChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/prechatsurveypane/interfaces/IPreChatSurveyPaneProps";
 import { IProactiveChatPaneStatefulProps } from "../../proactivechatpanestateful/interfaces/IProactiveChatPaneStatefulProps";
 import { IReconnectChatPaneStatefulProps } from "../../reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps";
@@ -21,6 +20,8 @@ import { IWebChatContainerStatefulProps } from "../../webchatcontainerstateful/i
 import { OmnichannelChatSDK } from "@microsoft/omnichannel-chat-sdk";
 import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { IContextDataStore } from "../../../common/interfaces/IContextDataStore";
+import { IPostChatSurveyPaneStatefulProps } from "../../postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps";
+import { IScrollBarProps } from "./IScrollBarProps";
 export interface ILiveChatWidgetProps {
     audioNotificationProps?: IAudioNotificationProps;
     callingContainerProps?: ICallingContainerProps;
@@ -40,7 +41,7 @@ export interface ILiveChatWidgetProps {
     outOfOfficeHeaderProps?: IHeaderProps;
     outOfOfficeHoursPaneProps?: IOOOHPaneProps;
     postChatLoadingPaneProps?: ILoadingPaneProps;
-    postChatSurveyPaneProps?: IPostChatSurveyPaneProps;
+    postChatSurveyPaneProps?: IPostChatSurveyPaneStatefulProps;
     preChatSurveyPaneProps?: IPreChatSurveyPaneProps;
     proactiveChatPaneProps?: IProactiveChatPaneStatefulProps;
     reconnectChatPaneProps?: IReconnectChatPaneStatefulProps;
@@ -50,4 +51,5 @@ export interface ILiveChatWidgetProps {
     liveChatContextFromCache?: ILiveChatWidgetContext;
     contextDataStore?: IContextDataStore;
     getAuthToken?: (authClientFunction?: string) => Promise<string | null>;
+    scrollBarProps?: IScrollBarProps;
 }

package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts

@@ -0,0 +1,22 @@
+export interface IScrollBarProps {
+    /**
+     * Scrollbar width in px
+     */
+    width?: string;
+    /**
+     * Scrollbar track background color
+     */
+    trackBackgroundColor?: string;
+    /**
+     * Scrollbar thumb background color
+     */
+    thumbBackgroundColor?: string;
+    /**
+     * Scrollbar thumb border radius in px
+     */
+    thumbBorderRadius?: string;
+    /**
+     * Scrollbar thumb hover color
+     */
+    thumbHoverColor?: string;
+}

package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts

@@ -0,0 +1,2 @@
+import { ILoadingPaneStyleProps } from "@microsoft/omnichannel-chat-components/lib/types/components/loadingpane/interfaces/ILoadingPaneStyleProps";
+export declare const errorUILoadingPaneStyleProps: ILoadingPaneStyleProps;

package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts

@@ -1,3 +1,3 @@
-import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/postchatsurveypane/interfaces/IPostChatSurveyPaneProps";
-export declare const PostChatSurveyPaneStateful: (props: IPostChatSurveyPaneProps) => JSX.Element;
+import { IPostChatSurveyPaneStatefulProps } from "./interfaces/IPostChatSurveyPaneStatefulProps";
+export declare const PostChatSurveyPaneStateful: (props: IPostChatSurveyPaneStatefulProps) => JSX.Element;
 export default PostChatSurveyPaneStateful;

package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts

@@ -0,0 +1,5 @@
+export declare enum CustomerVoiceEvents {
+    ResponsePageLoaded = "ResponsePageLoaded",
+    FormResponseSubmitted = "FormResponseSubmitted",
+    FormResponseError = "FormResponseError"
+}

package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts

@@ -0,0 +1,4 @@
+import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/postchatsurveypane/interfaces/IPostChatSurveyPaneProps";
+export interface IPostChatSurveyPaneStatefulProps extends IPostChatSurveyPaneProps {
+    isCustomerVoiceSurveyCompact?: boolean;
+}

package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts

@@ -1,6 +1,5 @@
 import { IReconnectChatPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/reconnectchatpane/interfaces/IReconnectChatPaneProps";
 export interface IReconnectChatPaneStatefulProps extends IReconnectChatPaneProps {
-    isReconnectEnabled?: boolean;
     reconnectId?: string;
     redirectInSameWindow?: boolean;
 }

package/lib/types/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.d.ts

@@ -0,0 +1,2 @@
+import { IAdaptiveCardStyles } from "../../interfaces/IAdaptiveCardStyles";
+export declare const defaultAdaptiveCardStyles: IAdaptiveCardStyles;

package/lib/types/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.d.ts

@@ -0,0 +1,4 @@
+export interface IAdaptiveCardStyles {
+    background?: string;
+    color?: string;
+}

package/lib/types/components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps.d.ts

@@ -1,5 +1,5 @@
-import { IAttachmentProps } from "./IAttachmentProps";
 import React from "react";
+import { IAttachmentProps } from "./IAttachmentProps";
 export interface IRenderingMiddlewareProps {
     timestampDir?: "ltr" | "rtl" | "auto";
     disableActivityMiddleware?: boolean;
@@ -11,6 +11,8 @@ export interface IRenderingMiddlewareProps {
     hideSendboxOnConversationEnd?: boolean;
     userMessageStyleProps?: React.CSSProperties;
     systemMessageStyleProps?: React.CSSProperties;
+    userMessageBoxStyles?: React.CSSProperties;
+    systemMessageBoxStyles?: React.CSSProperties;
     typingIndicatorStyleProps?: React.CSSProperties;
     typingIndicatorBubbleStyleProps?: React.CSSProperties;
     typingIndicatorMessageStyleProps?: React.CSSProperties;
@@ -28,4 +30,5 @@ export interface IRenderingMiddlewareProps {
     attachmentDownloadIconStyles?: React.CSSProperties;
     attachmentContentStyles?: React.CSSProperties;
     attachmentSizeStyles?: React.CSSProperties;
+    receivedMessageAnchorStyles?: React.CSSProperties;
 }

package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts

@@ -4,6 +4,7 @@ import { IRenderingMiddlewareProps } from "./IRenderingMiddlewareProps";
 import { IStyle } from "@fluentui/react";
 import { IWebChatProps } from "./IWebChatProps";
 import { StyleOptions } from "botframework-webchat-api";
+import { IAdaptiveCardStyles } from "./IAdaptiveCardStyles";
 export interface IWebChatContainerStatefulProps {
     containerStyles?: IStyle;
     disableNewLineMarkdownSupport?: boolean;
@@ -15,4 +16,5 @@ export interface IWebChatContainerStatefulProps {
     renderingMiddlewareProps?: IRenderingMiddlewareProps;
     localizedTexts?: ILiveChatWidgetLocalizedTexts;
     botMagicCode?: IBotMagicCodeConfig;
+    adaptiveCardStyles?: IAdaptiveCardStyles;
 }

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.d.ts

@@ -1 +1 @@
-export declare const activityStatusMiddleware: () => (next: any) => (args: any) => JSX.Element | undefined;
+export declare const activityStatusMiddleware: () => (next: any) => (args: any) => any;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.d.ts

@@ -0,0 +1,2 @@
+/// <reference types="react" />
+export declare const defaultReceivedMessageAnchorStyles: React.CSSProperties;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.d.ts

@@ -0,0 +1,3 @@
+export declare const defaultSystemMessageBoxStyles: {
+    maxWidth: string;
+};

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.d.ts

@@ -0,0 +1,3 @@
+export declare const defaultUserMessageBoxStyles: {
+    maxWidth: string;
+};

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.d.ts

@@ -1 +1 @@
-export declare const SendingTimestamp: ({ args }: any) => JSX.Element;
+export declare const SendingTimestamp: () => JSX.Element;

package/lib/types/contexts/common/ConversationEndEntity.d.ts

@@ -0,0 +1,4 @@
+export declare enum ConversationEndEntity {
+    Customer = 0,
+    Agent = 1
+}

package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts

@@ -3,6 +3,7 @@ import { ConversationState } from "./ConversationState";
 import { IInternalTelemetryData } from "../../common/telemetry/interfaces/IInternalTelemetryData";
 import { ILiveChatWidgetLocalizedTexts } from "./ILiveChatWidgetLocalizedTexts";
 import { IRenderingMiddlewareProps } from "../../components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps";
+import { ConversationEndEntity } from "./ConversationEndEntity";
 export interface ILiveChatWidgetContext {
     domainStates: {
         liveChatConfig: ChatConfig | undefined;
@@ -22,12 +23,13 @@ export interface ILiveChatWidgetContext {
     appStates: {
         conversationState: ConversationState;
         isMinimized: boolean;
-        previousElementOnFocusBeforeModalOpen: HTMLElement | null;
+        previousElementIdOnFocusBeforeModalOpen: string | null;
+        isStartChatFailing: boolean;
         outsideOperatingHours: boolean;
         preChatResponseEmail: string;
         isAudioMuted: boolean | null;
         newMessage: boolean;
-        skipChatButtonRendering: boolean;
+        hideStartChatButton: boolean;
         reconnectId: string | undefined;
         proactiveChatStates: {
             proactiveChatBodyTitle: string;
@@ -36,7 +38,9 @@ export interface ILiveChatWidgetContext {
         };
         e2vvEnabled: boolean;
         unreadMessageCount: number;
-        conversationEndedByAgent: boolean;
+        conversationEndedByAgentEventReceived: boolean;
+        conversationEndedBy: ConversationEndEntity | undefined;
+        postChatWorkflowInProgress: boolean;
     };
     uiStates: {
         showConfirmationPane: boolean;