@microsoft/omnichannel-chat-widget 0.1.0-main.89c6531 → 0.1.0-main.ae3aa42

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -3,71 +3,123 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endChat = void 0;
+exports.prepareEndChat = exports.endChat = void 0;
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
-var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
-
-var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
 
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
+
+var _Constants = require("../../../common/Constants");
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter) => {
-  try {
-    var _props$webChatContain;
-
-    _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
-    });
-
-    await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
-    adapter === null || adapter === void 0 ? void 0 : adapter.end();
-    setAdapter(undefined);
-    setWebChatStyles({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
-      ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
-    });
-    _WebChatStoreLoader.WebChatStoreLoader.store = null;
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Closed
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: undefined
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
-      payload: null
-    });
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-      payload: undefined
-    });
-
-    _omnichannelChatComponents.BroadcastService.postMessage({
-      eventName: "EndChat"
-    });
-  } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
-      }
-    });
-
-    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "End Chat Call Failed: " + ex);
+const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
+
+  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
+  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  const conversationDetails = await chatSDK.getConversationDetails();
+
+  if (isPostChatEnabled === "true" && (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+    const skipEndChatSDK = false;
+    const skipCloseChat = true;
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+
+    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      const loadPostChatEvent = {
+        eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+      };
+
+      _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.InActive
+      });
+    }
+  } else {
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.prepareEndChat = prepareEndChat;
+
+const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat) => {
+  if (!skipEndChatSDK) {
+    try {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
+      });
+
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+    } catch (ex) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+    }
+  }
+
+  if (!skipCloseChat) {
+    try {
+      var _props$webChatContain;
+
+      adapter === null || adapter === void 0 ? void 0 : adapter.end();
+      setAdapter(undefined);
+      setWebChatStyles({ ..._defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatStyles,
+        ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+      });
+      _WebChatStoreLoader.WebChatStoreLoader.store = null;
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: _ConversationState.ConversationState.Closed
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+        payload: false
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
+        payload: null
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.EndChat
+      });
+    } catch (error) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatMethodException,
+        ExceptionDetails: {
+          exception: `Failed to endChat: ${error}`
+        }
+      });
+    }
   }
 };
 

package/lib/cjs/components/livechatwidget/common/initCallingSdk.js

@@ -17,6 +17,11 @@ const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const callingSDK = await chatSDK.getVoiceVideoCalling();
       setVoiceVideoCallingSDK(callingSDK);
+
+      _TelemetryHelper.TelemetryHelper.logCallingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CallingSDKLoadSuccess
+      });
+
       return true;
     }
 

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -5,14 +5,20 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.initWebChatComposer = void 0;
 
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 var _botframeworkWebchat = require("botframework-webchat");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
 var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
 
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
 
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
@@ -37,6 +43,8 @@ var _createMarkdown = require("./createMarkdown");
 
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
 
+var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
+
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
@@ -55,8 +63,6 @@ var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcont
 
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
 
-var _setPostChatContextAndLoadSurvey = require("./setPostChatContextAndLoadSurvey");
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -80,6 +86,11 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
 
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation is ended by agent side or by timeout."
+      });
+
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return { ...styles,
@@ -88,16 +99,24 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
         });
       }
 
-      if (isPostChatEnabled === "true" && postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      if (isPostChatEnabled === "true") {
+        if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+          const loadPostChatEvent = {
+            eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+          };
+
+          _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+        } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: _ConversationState.ConversationState.InActive
+          });
+        }
+      } else {
         dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
           payload: true
         });
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: _ConversationState.ConversationState.Loading
-        });
-        await (0, _setPostChatContextAndLoadSurvey.setPostChatContextAndLoadSurvey)(chatSDK, dispatch, true);
       }
 
       dispatch({
@@ -124,6 +143,7 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
     avatarMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableAvatarMiddleware ? undefined : (0, _avatarMiddleware.createAvatarMiddleware)((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
     groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     ...((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.webChatProps)
   };
   return webChatProps;

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,13 +3,13 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.handleUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = void 0;
+exports.startUnauthenticatedReconnectChat = exports.handleUnauthenticatedReconnectChat = exports.handleRedirectUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = exports.getChatReconnectContext = void 0;
 
 require("regenerator-runtime/runtime");
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
-var _Constants = require("../../../common/Constants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
@@ -41,6 +41,8 @@ const getChatReconnectContext = async (chatSDK, reconnectId) => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
+exports.getChatReconnectContext = getChatReconnectContext;
+
 const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
   var _props$reconnectChatP, _props$reconnectChatP2;
 
@@ -61,33 +63,116 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
 exports.getReconnectIdForAuthenticatedChat = getReconnectIdForAuthenticatedChat;
 
-const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
+const handleUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
-  if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
-    redirectPage(reconnectAvailabilityResponse.redirectURL);
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
   } else {
-    const optionalParams = {
-      reconnectId: reconnectId
-    };
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
+
+const startUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.startUnauthenticatedReconnectChat = startUnauthenticatedReconnectChat;
+
+const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+
+  const optionalParams = {
+    reconnectId: reconnectId
+  };
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: reconnectId
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: _ConversationState.ConversationState.Loading
+  });
+  await initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+};
+
+const redirectPage = (redirectURL, redirectInSameWindow) => {
+  const redirectPageRequest = {
+    eventName: _TelemetryConstants.BroadcastEvent.RedirectPageRequest,
+    payload: {
+      redirectURL: redirectURL
+    }
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(redirectPageRequest);
+
+  if (redirectInSameWindow) {
+    window.location.href = redirectURL;
+  }
+};
+
+const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
+  return reconnectAvailabilityResponse && !reconnectAvailabilityResponse.reconnectId;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat); // Getting PreChat Survey Context
+
+
+  const parseToJson = false;
+  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+
+  if (preChatSurveyResponse) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+      payload: preChatSurveyResponse
+    });
     dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Prechat
     });
+  } else {
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Loading
     });
-    await initStartChat(optionalParams);
+    await initStartChat(chatSDK, dispatch, setAdapter);
   }
-};
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
 
-const redirectPage = newUrl => {
-  const data = {
-    messageName: _Constants.Constants.redirectPageRequest,
-    newUrl: newUrl
-  };
-  window.parent.postMessage(data, "*");
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleRedirectUnauthenticatedReconnectChat = handleRedirectUnauthenticatedReconnectChat;
+
+const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
+  if (reconnectAvailabilityResponse.redirectURL) {
+    redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
+  } else {
+    await startNewChatEmptyRedirectionUrl(chatSDK, dispatch, setAdapter, initStartChat);
+  }
 };

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -5,10 +5,10 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.registerTelemetryLoggers = void 0;
 
-var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
 var _defaultAriaConfig = require("../../../common/telemetry/defaultConfigs/defaultAriaConfig");
@@ -29,6 +29,8 @@ const registerTelemetryLoggers = (props, dispatch) => {
 
     _TelemetryManager.TelemetryManager.InternalTelemetryData = (_props$liveChatContex3 = props.liveChatContextFromCache) === null || _props$liveChatContex3 === void 0 ? void 0 : (_props$liveChatContex4 = _props$liveChatContex3.domainStates) === null || _props$liveChatContex4 === void 0 ? void 0 : _props$liveChatContex4.telemetryInternalData;
   } else {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic;
+
     let telemetryData = { ..._defaultTelemetryInternalData.defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, _defaultTelemetryConfiguration.defaultTelemetryConfiguration, telemetryConfig),
       ariaConfig: Object.assign({}, _defaultAriaConfig.defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
@@ -39,9 +41,13 @@ const registerTelemetryLoggers = (props, dispatch) => {
     }
 
     telemetryData = _TelemetryHelper.TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
-    telemetryData.OCChatSDKVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.OCChatSDKVersion;
-    telemetryData.chatComponentVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatComponentVersion;
-    telemetryData.chatWidgetVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatWidgetVersion;
+    telemetryData.OCChatSDKVersion = telemetryConfig.OCChatSDKVersion ?? "0.0.0-0";
+    telemetryData.chatComponentVersion = telemetryConfig.chatComponentVersion ?? "0.0.0-0";
+    telemetryData.chatWidgetVersion = telemetryConfig.chatWidgetVersion ?? "0.0.0-0";
+    telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
+    telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
+    telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
+    _TelemetryManager.TelemetryManager.InternalTelemetryData = telemetryData;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -7,27 +7,31 @@ exports.setPostChatContextAndLoadSurvey = void 0;
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
+var _ConversationState = require("../../../contexts/common/ConversationState");
+
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
-var _ConversationState = require("../../../contexts/common/ConversationState");
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) => {
+const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const context = await chatSDK.getPostChatSurveyContext();
-
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
-      Description: "Postchat context call succeed."
-    });
-
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-      payload: context
-    });
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
   } catch (ex) {
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
@@ -35,21 +39,19 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) =>
         exception: ex
       }
     });
-  }
-  /* -true:   setPostChatContextAndLoadSurvey is called after passing all checks from ConfirmationPane and endChatMiddleware in usual scenario.
-     -false:  Below if condition is needed for multi-tab scenarios. So when agent ends a chat and customer has opened chat in multiple tabs,  
-              all tabs should show post chat survey as per existing functionality. But when an agent end a conversation, Omnichannel SDK 
-              getPostChatSurveyContext returns as invalid conversation. To avoid that, caching the survey url is needed after chat starts and 
-              in this case loadSurvey is false 
-  */
+  } // eslint-disable-next-line @typescript-eslint/no-unused-vars
 
 
-  if (loadSurvey) {
+  _omnichannelChatComponents.BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Loading
+    });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Postchat
     });
-  }
+  });
 };
 
 exports.setPostChatContextAndLoadSurvey = setPostChatContextAndLoadSurvey;