@microsoft/omnichannel-chat-widget 0.1.0-main.89c6531 → 0.1.0-main.9e62ed8

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,7 +1,10 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { createStore } from "botframework-webchat";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
 import attachmentProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware";
 import { changeLanguageCodeFormatForWebChat } from "../../../common/utils";
@@ -14,6 +17,7 @@ import createConversationEndMiddleware from "../../webchatcontainerstateful/webc
 import createDataMaskingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware";
 import { createMarkdown } from "./createMarkdown";
 import createMaxMessageSizeValidator from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator";
+import { createWebChatTelemetry } from "../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { defaultAttachmentProps } from "../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
@@ -23,10 +27,11 @@ import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroll
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
+import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
 
   const localizedTexts = { ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -45,6 +50,11 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     const conversationEndCallback = async () => {
       var _props$webChatContain4, _props$webChatContain5;
 
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedThreadEventReceived,
+        Description: "Conversation is ended by agent side or by timeout."
+      });
+
       if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return { ...styles,
@@ -53,26 +63,37 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
         });
       }
 
-      if (isPostChatEnabled === "true" && postChatSurveyMode === PostChatSurveyMode.Embed) {
+      if (isPostChatEnabled === "true") {
+        if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+          const loadPostChatEvent = {
+            eventName: BroadcastEvent.LoadPostChatSurvey
+          };
+          BroadcastService.postMessage(loadPostChatEvent);
+        } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+          dispatch({
+            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+            payload: ConversationState.InActive
+          });
+        }
+      } else {
         dispatch({
-          type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
+          type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
           payload: true
         });
-        dispatch({
-          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: ConversationState.Loading
-        });
-        await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
       }
 
       dispatch({
         type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
         payload: undefined
       });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
     };
 
     webChatStore = createStore({}, //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.allowedFileExtensions, (_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.DataMaskingInfo), createMessageTimeStampMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware, createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
   } // Initialize the remaining Web Chat props
@@ -89,7 +110,9 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
     avatarMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableAvatarMiddleware ? undefined : createAvatarMiddleware((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
     groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
-    ...((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.webChatProps)
+    onTelemetry: createWebChatTelemetry(),
+    cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.botMagicCode) || undefined),
+    ...((_props$webChatContain22 = props.webChatContainerProps) === null || _props$webChatContain22 === void 0 ? void 0 : _props$webChatContain22.webChatProps)
   };
   return webChatProps;
 };

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -1,6 +1,6 @@
 import "regenerator-runtime/runtime";
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { Constants } from "../../../common/Constants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -46,33 +46,107 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
+const handleUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
-  if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
-    redirectPage(reconnectAvailabilityResponse.redirectURL);
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
   } else {
-    const optionalParams = {
-      reconnectId: reconnectId
-    };
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const startUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+  BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+  const optionalParams = {
+    reconnectId: reconnectId
+  };
+  dispatch({
+    type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: reconnectId
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.Loading
+  });
+  await initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+};
+
+const redirectPage = (redirectURL, redirectInSameWindow) => {
+  const redirectPageRequest = {
+    eventName: BroadcastEvent.RedirectPageRequest,
+    payload: {
+      redirectURL: redirectURL
+    }
+  };
+  BroadcastService.postMessage(redirectPageRequest);
+
+  if (redirectInSameWindow) {
+    window.location.href = redirectURL;
+  }
+};
+
+const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
+  return reconnectAvailabilityResponse && !reconnectAvailabilityResponse.reconnectId;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+  BroadcastService.postMessage(startUnauthenticatedReconnectChat); // Getting PreChat Survey Context
+
+  const parseToJson = false;
+  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+
+  if (preChatSurveyResponse) {
     dispatch({
-      type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
+      type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+      payload: preChatSurveyResponse
     });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Prechat
+    });
+  } else {
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Loading
     });
-    await initStartChat(optionalParams);
+    await initStartChat(chatSDK, dispatch, setAdapter);
   }
-};
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const redirectPage = newUrl => {
-  const data = {
-    messageName: Constants.redirectPageRequest,
-    newUrl: newUrl
-  };
-  window.parent.postMessage(data, "*");
+
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
+  if (reconnectAvailabilityResponse.redirectURL) {
+    redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
+  } else {
+    await startNewChatEmptyRedirectionUrl(chatSDK, dispatch, setAdapter, initStartChat);
+  }
 };
 
-export { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat };
+export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -1,5 +1,5 @@
-import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { RegisterLoggers, TelemetryManager } from "../../../common/telemetry/TelemetryManager";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { defaultAriaConfig } from "../../../common/telemetry/defaultConfigs/defaultAriaConfig";
 import { defaultInternalTelemetryData } from "../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData";
@@ -16,6 +16,8 @@ export const registerTelemetryLoggers = (props, dispatch) => {
 
     TelemetryManager.InternalTelemetryData = (_props$liveChatContex3 = props.liveChatContextFromCache) === null || _props$liveChatContex3 === void 0 ? void 0 : (_props$liveChatContex4 = _props$liveChatContex3.domainStates) === null || _props$liveChatContex4 === void 0 ? void 0 : _props$liveChatContex4.telemetryInternalData;
   } else {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic;
+
     let telemetryData = { ...defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, defaultTelemetryConfiguration, telemetryConfig),
       ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
@@ -26,9 +28,13 @@ export const registerTelemetryLoggers = (props, dispatch) => {
     }
 
     telemetryData = TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
-    telemetryData.OCChatSDKVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.OCChatSDKVersion;
-    telemetryData.chatComponentVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatComponentVersion;
-    telemetryData.chatWidgetVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatWidgetVersion;
+    telemetryData.OCChatSDKVersion = telemetryConfig.OCChatSDKVersion ?? "0.0.0-0";
+    telemetryData.chatComponentVersion = telemetryConfig.chatComponentVersion ?? "0.0.0-0";
+    telemetryData.chatWidgetVersion = telemetryConfig.chatWidgetVersion ?? "0.0.0-0";
+    telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
+    telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
+    telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
+    TelemetryManager.InternalTelemetryData = telemetryData;
     dispatch({
       type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -1,20 +1,23 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { ConversationState } from "../../../contexts/common/ConversationState"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) => {
+export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const context = await chatSDK.getPostChatSurveyContext();
-    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.PostChatContextCallSucceed,
-      Description: "Postchat context call succeed."
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-      payload: context
-    });
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
   } catch (ex) {
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
@@ -22,19 +25,17 @@ export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSur
         exception: ex
       }
     });
-  }
-  /* -true:   setPostChatContextAndLoadSurvey is called after passing all checks from ConfirmationPane and endChatMiddleware in usual scenario.
-     -false:  Below if condition is needed for multi-tab scenarios. So when agent ends a chat and customer has opened chat in multiple tabs,  
-              all tabs should show post chat survey as per existing functionality. But when an agent end a conversation, Omnichannel SDK 
-              getPostChatSurveyContext returns as invalid conversation. To avoid that, caching the survey url is needed after chat starts and 
-              in this case loadSurvey is false 
-  */
+  } // eslint-disable-next-line @typescript-eslint/no-unused-vars
 
 
-  if (loadSurvey) {
+  BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Loading
+    });
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Postchat
     });
-  }
+  });
 };

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,91 +1,149 @@
-import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { ChatSDKError } from "../../../common/Constants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { ConversationState } from "../../../contexts/common/ConversationState";
+import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { createAdapter } from "./createAdapter";
-import { createTimer } from "../../../common/utils";
-import { getReconnectIdForAuthenticatedChat } from "./reconnectChatHelper";
+import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
+import { createTimer, getWidgetCacheId } from "../../../common/utils";
+import { getReconnectIdForAuthenticatedChat, handleRedirectUnauthenticatedReconnectChat } from "./reconnectChatHelper";
+import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
 import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
-import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { BroadcastService } from "@microsoft/omnichannel-chat-components"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  // Getting PreChat Survey Context
-  const parseToJson = false;
-  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
-  const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
+  var _props$reconnectChatP;
 
-  const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
+  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
+    return;
+  } // Redirecting if unauthenticated reconnect chat expired
 
-  if (reconnectId) {
-    dispatch({
-      type: LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.ReconnectChat
-    });
-  } else if (showPrechat) {
-    dispatch({
-      type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
-      payload: preChatSurveyResponse
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Prechat
-    });
+
+  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
+    var _props$reconnectChatP2, _props$reconnectChatP3;
+
+    await handleRedirectUnauthenticatedReconnectChat(chatSDK, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
   } else {
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Loading
-    });
-    await initStartChat(chatSDK, dispatch, setAdapter);
+    // Getting PreChat Survey Context
+    const parseToJson = false;
+    const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+    const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
+
+    const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
+
+    if (reconnectId) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_RECONNECT_ID,
+        payload: reconnectId
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.ReconnectChat
+      });
+    } else if (showPrechat) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+        payload: preChatSurveyResponse
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Prechat
+      });
+      setCustomContextParams(props, state);
+    } else {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Loading
+      });
+      setCustomContextParams(props, state);
+      await initStartChat(chatSDK, dispatch, setAdapter);
+    }
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
+const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
   try {
-    var _TelemetryTimers$Widg;
+    var _newAdapter$activity$, _TelemetryTimers$Widg;
+
+    let isStartChatSuccessful = false;
+
+    if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
+      var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
+
+      // Broadcasting limited cached chat details
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.ChatRetrievedFromCache,
+        payload: {
+          chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
+          requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
+        }
+      });
+    }
 
     try {
-      TelemetryHelper.logConfigDataEvent(LogLevel.INFO, {
+      TelemetryTimers.WidgetLoadTimer = createTimer();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatSDKCall
       });
-      await chatSDK.startChat(params);
-      TelemetryTimers.WidgetLoadTimer = createTimer();
+      optionalParams = Object.assign({}, params, optionalParams);
+      await chatSDK.startChat(optionalParams);
+      isStartChatSuccessful = true;
     } catch (error) {
-      TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.StartChatMethodException,
         ExceptionDetails: {
           exception: `Failed to setup startChat: ${error}`
         }
       });
+      isStartChatSuccessful = false;
     }
 
     const newAdapter = await createAdapter(chatSDK);
-    setAdapter(newAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setAdapter(newAdapter);
+    const chatToken = await chatSDK.getChatToken();
+    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
 
-    if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
+    if (!persistedState) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
+      if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+          payload: chatToken
+        });
+      } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+      const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
       dispatch({
-        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: chatToken
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: liveChatContext
       });
-    }
+      await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+      await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
 
-    await setPostChatContextAndLoadSurvey(chatSDK, dispatch, false);
-    await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
+      if (isStartChatSuccessful) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Active
+        });
+      }
+    } else {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_STATE,
+        payload: persistedState
+      });
+      await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+    }
 
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Active
-    });
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.WidgetLoadComplete,
       Description: "Widget load complete",
@@ -93,9 +151,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
     });
   } catch (ex) {
     TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.StartChatFailed,
+      Event: TelemetryEvent.WidgetLoadFailed,
       ExceptionDetails: {
-        Exception: `Start Chat Failed: ${ex}`
+        Exception: `Widget load Failed: ${ex}`
       }
     });
     NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -111,6 +169,42 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
       });
     }
   }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli, _persistedState$domai6;
+
+  const widgetStateEventName = getWidgetCacheId((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId) ?? "");
+  const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
+  const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+
+  if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai6 = persistedState.domainStates) !== null && _persistedState$domai6 !== void 0 && _persistedState$domai6.liveChatContext) {
+    var _persistedState$domai7;
+
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Loading
+    });
+    const optionalParams = {
+      liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
+    };
+    await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
+    return true;
+  } else {
+    return false;
+  }
+};
+
+const setCustomContextParams = (props, state) => {
+  var _props$chatConfig, _state$domainStates;
+
+  // Add custom context if any only for unauthenticated chat
+  if (!((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && _props$chatConfig.LiveChatConfigAuthSettings) && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.customContext) {
+    optionalParams = Object.assign({}, optionalParams, {
+      customContext: state.domainStates.customContext
+    });
+  }
 };
 
 export { prepareStartChat, initStartChat };

package/lib/esm/components/livechatwidget/common/startProactiveChat.js

@@ -2,14 +2,14 @@ import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryCon
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager"; // Defines startProactiveChat callback
-
-export const startProactiveChat = (dispatch, bodyTitle, showPrechat, inNewWindow) => {
+import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+// Defines startProactiveChat callback
+export const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
   dispatch({
     type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
     payload: {
-      proactiveChatBodyTitle: bodyTitle ?? "",
-      proactiveChatEnablePrechat: showPrechat ?? false,
+      proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
+      proactiveChatEnablePrechat: enablePreChat ?? false,
       proactiveChatInNewWindow: inNewWindow ?? false
     }
   });