@microsoft/omnichannel-chat-widget 0.1.0-main.886e5cf → 0.1.0-main.8cded52

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -8,19 +8,23 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { createAdapter } from "./createAdapter";
 import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
-import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
+import { createTimer, getStateFromCache, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { getReconnectIdForAuthenticatedChat, handleRedirectUnauthenticatedReconnectChat } from "./reconnectChatHelper";
 import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
 import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { ActivityStreamHandler } from "./ActivityStreamHandler"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
 let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
+let widgetInstanceId; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _props$reconnectChatP;
+  var _props$controlProps, _props$reconnectChatP;
 
   optionalParams = {}; //Resetting to ensure no stale values
-  // Can connect to existing chat session
+
+  widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId; // Can connect to existing chat session
 
   if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
     return;
@@ -30,7 +34,7 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
   if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
     var _props$reconnectChatP2, _props$reconnectChatP3;
 
-    await handleRedirectUnauthenticatedReconnectChat(chatSDK, props.authProps, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
+    await handleRedirectUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
     return;
   } // Getting reconnectId for authenticated chat
 
@@ -47,19 +51,17 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
       payload: ConversationState.ReconnectChat
     });
     return;
-  } // Set custom context params
-
+  } // Setting Proactive chat settings
 
-  setCustomContextParams(props, chatSDK); // Setting Proactive chat settings
 
   const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
   const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat; //Setting PreChat and intiate chat
 
-  setPreChatAndInitiateChat(chatSDK, props.authProps, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat);
+  setPreChatAndInitiateChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat);
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const setPreChatAndInitiateChat = async (chatSDK, authProps, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState) => {
+const setPreChatAndInitiateChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState) => {
   // Getting prechat Survey Context
   const parseToJson = false;
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
@@ -82,11 +84,40 @@ const setPreChatAndInitiateChat = async (chatSDK, authProps, dispatch, setAdapte
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Loading
   });
-  await initStartChat(chatSDK, authProps, dispatch, setAdapter);
+  await initStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter);
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const initStartChat = async (chatSDK, authProps, dispatch, setAdapter, params, persistedState) => {
+const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
+  if (getAuthToken) {
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetAuthTokenCalled
+    });
+    let authClientFunction = undefined;
+
+    if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
+      var _chatConfig$LiveChatC;
+
+      authClientFunction = (chatConfig === null || chatConfig === void 0 ? void 0 : (_chatConfig$LiveChatC = chatConfig.LiveChatConfigAuthSettings) === null || _chatConfig$LiveChatC === void 0 ? void 0 : _chatConfig$LiveChatC.msdyn_javascriptclientfunction) ?? undefined;
+    }
+
+    const token = await getAuthToken(authClientFunction);
+
+    if (!isNullOrEmptyString(token)) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.setAuthTokenProvider(async () => {
+        return token;
+      });
+    } else {
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.ReceivedNullOrEmptyToken
+      });
+    }
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
   try {
     var _newAdapter$activity$, _TelemetryTimers$Widg;
 
@@ -109,14 +140,12 @@ const initStartChat = async (chatSDK, authProps, dispatch, setAdapter, params, p
       TelemetryTimers.WidgetLoadTimer = createTimer();
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatSDKCall
-      }); // Set optional params
+      }); // Set custom context params
 
+      setCustomContextParams(chatSDK);
       optionalParams = Object.assign({}, params, optionalParams); // set auth token to chat sdk before start chat
 
-      if (authProps && authProps.setAuthTokenProviderToChatSdk) {
-        await authProps.setAuthTokenProviderToChatSdk(chatSDK, authProps.authClientFunction);
-      }
-
+      await handleAuthentication(chatSDK, chatConfig, getAuthToken);
       await chatSDK.startChat(optionalParams);
       isStartChatSuccessful = true;
     } catch (error) {
@@ -167,6 +196,7 @@ const initStartChat = async (chatSDK, authProps, dispatch, setAdapter, params, p
     await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
 
     if (isStartChatSuccessful) {
+      ActivityStreamHandler.uncork();
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Active
@@ -199,19 +229,20 @@ const initStartChat = async (chatSDK, authProps, dispatch, setAdapter, params, p
     }
   } finally {
     optionalParams = {};
+    widgetInstanceId = "";
   }
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
 const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _persistedState$domai6, _persistedState$appSt;
+  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps2, _persistedState$domai6, _persistedState$appSt;
 
   // By pass this function in case of popout chat
   if (state.appStates.skipChatButtonRendering === true) {
     return false;
   }
 
-  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId); //Connect to only active chat session
+  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? ""); //Connect to only active chat session
 
   if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active) {
     var _persistedState$domai7;
@@ -223,7 +254,7 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
     const optionalParams = {
       liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
     };
-    await initStartChat(chatSDK, props.authProps, dispatch, setAdapter, optionalParams, persistedState);
+    await initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
     return true;
   } else {
     return false;
@@ -231,17 +262,28 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const setCustomContextParams = (props, chatSDK) => {
-  var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _props$chatConfig, _persistedState$domai8;
+const setCustomContextParams = chatSDK => {
+  var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
 
   // Add custom context only for unauthenticated chat
-  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId);
+  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
 
-  if (!((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && _props$chatConfig.LiveChatConfigAuthSettings) && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
-    var _persistedState$domai9;
+  if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
+    var _persistedState$domai9, _persistedState$domai10;
+
+    if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
+      const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
+      TelemetryHelper.logSDKEvent(LogLevel.WARN, {
+        Event: TelemetryEvent.StartChatMethodException,
+        ExceptionDetails: {
+          exception: errorMessage
+        }
+      });
+      throw new Error(errorMessage);
+    }
 
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai9 = persistedState.domainStates) === null || _persistedState$domai9 === void 0 ? void 0 : _persistedState$domai9.customContext
+      customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
     });
   }
 };

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -1,10 +1,10 @@
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
 
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { BroadcastService, decodeComponentString } from "@microsoft/omnichannel-chat-components";
+import { BroadcastService, decodeComponentString, BroadcastServiceInitialize } from "@microsoft/omnichannel-chat-components";
 import { Stack } from "@fluentui/react";
 import React, { useEffect, useRef, useState } from "react";
-import { createTimer, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isUndefinedOrEmpty } from "../../../common/utils";
+import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
 import { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat } from "../common/reconnectChatHelper";
 import { initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
@@ -43,8 +43,10 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
+import { Constants } from "../../../common/Constants";
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$controlProps6, _props$componentOverr, _props$controlProps7, _props$componentOverr2, _props$controlProps8, _props$componentOverr3, _props$controlProps9, _props$componentOverr4, _props$controlProps10, _props$componentOverr5, _props$controlProps11, _props$componentOverr6, _props$controlProps12, _props$componentOverr7, _props$controlProps13, _props$controlProps14, _props$componentOverr8, _props$controlProps15, _props$componentOverr9, _props$controlProps16, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps14, _props$controlProps15, _props$componentOverr, _props$controlProps16, _props$componentOverr2, _props$controlProps17, _props$componentOverr3, _props$controlProps18, _props$componentOverr4, _props$controlProps19, _props$componentOverr5, _props$controlProps20, _props$componentOverr6, _props$controlProps21, _props$componentOverr7, _props$controlProps22, _props$controlProps23, _props$componentOverr8, _props$controlProps24, _props$componentOverr9, _props$controlProps25, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
 
   const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -70,19 +72,13 @@ export const LiveChatWidgetStateful = props => {
   let widgetStateEventName = "";
 
   const initiateEndChatOnBrowserUnload = () => {
-    var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli;
+    var _DataStoreManager$cli;
 
     TelemetryHelper.logActionEvent(LogLevel.INFO, {
       Event: TelemetryEvent.BrowserUnloadEventStarted,
       Description: "Browser unload event received."
     });
-    const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId); // End chat if the chat is still active and browser closed
-
-    if (persistedState.appStates.conversationState === ConversationState.Active) {
-      //Browser close scenario/no room for PCS/so just end chat and notify agent immidiately
-      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
-    } // Clean local storage
-
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false); // Clean local storage
 
     (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage"); //Dispose calling instance
 
@@ -97,8 +93,10 @@ export const LiveChatWidgetStateful = props => {
   };
 
   useEffect(() => {
-    var _props$controlProps2, _props$controlProps3, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps4, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li;
+    var _chatSDK$omnichannelC, _props$controlProps2, _props$controlProps3, _props$controlProps4, _props$controlProps5, _props$controlProps7, _props$chatConfig, _props$chatConfig$Cha, _props$controlProps8, _props$reconnectChatP, _props$chatConfig2, _props$chatConfig2$Li;
 
+    const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
+    BroadcastServiceInitialize(broadcastServiceChannelName);
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
     DataStoreManager.clientDataStore = props.contextDataStore ?? undefined;
@@ -108,12 +106,22 @@ export const LiveChatWidgetStateful = props => {
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-      payload: ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.skipChatButtonRendering) || false
+      payload: ((_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.skipChatButtonRendering) || false
     });
     dispatch({
       type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
       payload: false
     });
+
+    if ((_props$controlProps4 = props.controlProps) !== null && _props$controlProps4 !== void 0 && _props$controlProps4.widgetInstanceId && !isNullOrEmptyString((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.widgetInstanceId)) {
+      var _props$controlProps6;
+
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
+        payload: (_props$controlProps6 = props.controlProps) === null || _props$controlProps6 === void 0 ? void 0 : _props$controlProps6.widgetInstanceId
+      });
+    }
+
     initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
       sdkCreated && dispatch({
         type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
@@ -121,16 +129,16 @@ export const LiveChatWidgetStateful = props => {
       });
     }); // Initialize global dir
 
-    const globalDir = ((_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
+    const globalDir = ((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.dir) ?? getLocaleDirection((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Cha = _props$chatConfig.ChatWidgetLanguage) === null || _props$chatConfig$Cha === void 0 ? void 0 : _props$chatConfig$Cha.msdyn_localeid);
     dispatch({
       type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
       payload: globalDir
     });
 
-    if (!((_props$controlProps4 = props.controlProps) !== null && _props$controlProps4 !== void 0 && _props$controlProps4.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
+    if (!((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.skipChatButtonRendering) && (_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
       var _props$reconnectChatP2;
 
-      startUnauthenticatedReconnectChat(chatSDK, props.authProps, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
+      startUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, initStartChat);
       return;
     } // Check if auth settings enabled, do not connect to existing chat from cache during refresh/re-load
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -138,7 +146,7 @@ export const LiveChatWidgetStateful = props => {
 
     const isAuthenticationSettingsEnabled = (_props$chatConfig2 = props.chatConfig) !== null && _props$chatConfig2 !== void 0 && (_props$chatConfig2$Li = _props$chatConfig2.LiveChatConfigAuthSettings) !== null && _props$chatConfig2$Li !== void 0 && _props$chatConfig2$Li.msdyn_javascriptclientfunction ? true : false;
 
-    if (!isAuthenticationSettingsEnabled) {
+    if (isAuthenticationSettingsEnabled === false) {
       var _state$domainStates;
 
       if (!isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext) && state.appStates.conversationState === ConversationState.Active) {
@@ -147,7 +155,7 @@ export const LiveChatWidgetStateful = props => {
         const optionalParams = {
           liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
         };
-        initStartChat(chatSDK, props.authProps, dispatch, setAdapter, optionalParams);
+        initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams);
         return;
       }
     } // All other case should show start chat button, skipChatButtonRendering will take care of it own
@@ -170,7 +178,7 @@ export const LiveChatWidgetStateful = props => {
       if ((_props$reconnectChatP3 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP3 !== void 0 && _props$reconnectChatP3.reconnectId && !state.appStates.reconnectId) {
         var _props$reconnectChatP4, _props$reconnectChatP5;
 
-        handleUnauthenticatedReconnectChat(chatSDK, props.authProps, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
+        handleUnauthenticatedReconnectChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId, initStartChat, (_props$reconnectChatP5 = props.reconnectChatPaneProps) === null || _props$reconnectChatP5 === void 0 ? void 0 : _props$reconnectChatP5.redirectInSameWindow);
       } else {
         getReconnectIdForAuthenticatedChat(props, chatSDK).then(authReconnectId => {
           if (authReconnectId && !state.appStates.reconnectId) {
@@ -187,7 +195,7 @@ export const LiveChatWidgetStateful = props => {
               eventName: BroadcastEvent.StartChatSkippingChatButtonRendering
             };
             BroadcastService.postMessage(chatStartedSkippingChatButtonRendering);
-            setPreChatAndInitiateChat(chatSDK, props.authProps, dispatch, setAdapter);
+            setPreChatAndInitiateChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter);
           }
         });
       }
@@ -195,7 +203,7 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.skipChatButtonRendering]); // useEffect for when skip chat button rendering
 
   useEffect(() => {
-    var _chatSDK$omnichannelC7, _chatSDK$omnichannelC8;
+    var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps11;
 
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
@@ -214,7 +222,7 @@ export const LiveChatWidgetStateful = props => {
         Description: "Start proactive chat event received."
       });
 
-      if (canStartProactiveChat.current) {
+      if (canStartProactiveChat.current === true) {
         var _msg$payload, _msg$payload2, _msg$payload3;
 
         startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
@@ -227,24 +235,36 @@ export const LiveChatWidgetStateful = props => {
     }); // Start chat from SDK Event
 
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
-      var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4;
+      var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps9;
 
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatEventRecevied,
         Description: "Start chat event received."
       });
-      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId);
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.widgetInstanceId) ?? ""); // Chat not found in cache
 
-      if (persistedState && (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat)) {
-        // Embedded mode
+      if (persistedState === undefined) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
         prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
-      } else {
+        return;
+      } // Chat exist in cache
+
+
+      if (persistedState) {
         var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
 
-        // Minimize to Maximize
+        // Only initiate new chat if widget state in cache in one of the followings
+        if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
+          BroadcastService.postMessage({
+            eventName: BroadcastEvent.ChatInitiated
+          });
+          prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+          return;
+        } // If minimized, maximize the chat
+
+
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -261,10 +281,10 @@ export const LiveChatWidgetStateful = props => {
 
     BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
       if (state.appStates.skipChatButtonRendering !== true) {
-        var _chatSDK$omnichannelC5, _chatSDK$omnichannelC6;
+        var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps10;
 
         // This is to ensure to get latest state from cache in multitab
-        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.widgetId);
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps10 = props.controlProps) === null || _props$controlProps10 === void 0 ? void 0 : _props$controlProps10.widgetInstanceId) ?? "");
 
         if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
           prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
@@ -284,9 +304,10 @@ export const LiveChatWidgetStateful = props => {
       initiateEndChatOnBrowserUnload();
     }); // Listen to end chat event from other tabs
 
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.widgetId);
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
       endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+      return;
     }); // When conversation ended by agent
 
     if (state.appStates.conversationEndedByAgent) {
@@ -326,6 +347,12 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]); // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
 
   useEffect(() => {
+    if (state.appStates.isMinimized) {
+      ActivityStreamHandler.cork();
+    } else {
+      setTimeout(() => ActivityStreamHandler.uncork(), 500);
+    }
+
     currentMessageCountRef.current = -1;
     dispatch({
       type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
@@ -358,9 +385,24 @@ export const LiveChatWidgetStateful = props => {
   }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]); // Publish chat widget state
 
   useEffect(() => {
-    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic;
+    var _props$controlProps12, _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps13;
+
+    // Only activate these windows events when conversation state is active and chat widget is in popout mode
+    // Ghost chat scenarios
+    if (state.appStates.conversationState === ConversationState.Active && ((_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.skipChatButtonRendering) === true) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      window.onbeforeunload = function () {
+        const prompt = Constants.BrowserUnloadConfirmationMessage;
+        return prompt;
+      }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+      window.onunload = function () {
+        initiateEndChatOnBrowserUnload();
+      };
+    }
 
-    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId);
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
     const chatWidgetStateChangeEvent = {
       eventName: widgetStateEventName,
       payload: { ...state
@@ -373,7 +415,7 @@ export const LiveChatWidgetStateful = props => {
   const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
   const prepareEndChatRelay = (adapter, state) => prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
@@ -381,7 +423,7 @@ export const LiveChatWidgetStateful = props => {
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.authProps, dispatch, setAdapter, optionalParams, persistedState);
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, optionalParams, persistedState);
 
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
@@ -391,28 +433,28 @@ export const LiveChatWidgetStateful = props => {
     id: widgetElementId,
     styles: generalStyles,
     className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
-  }, !((_props$controlProps5 = props.controlProps) !== null && _props$controlProps5 !== void 0 && _props$controlProps5.hideChatButton) && !((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.skipChatButtonRendering) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+  }, !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideChatButton) && !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.skipChatButtonRendering) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
     buttonProps: props.chatButtonProps,
     outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps7 = props.controlProps) !== null && _props$controlProps7 !== void 0 && _props$controlProps7.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+  })), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
     proactiveChatProps: props.proactiveChatPaneProps,
     startChat: prepareStartChatRelay
-  })), !((_props$controlProps8 = props.controlProps) !== null && _props$controlProps8 !== void 0 && _props$controlProps8.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
     headerProps: props.headerProps,
     outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
     endChat: endChatRelay
-  })), !((_props$controlProps9 = props.controlProps) !== null && _props$controlProps9 !== void 0 && _props$controlProps9.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps11 = props.controlProps) !== null && _props$controlProps11 !== void 0 && _props$controlProps11.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
     reconnectChatProps: props.reconnectChatPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps12 = props.controlProps) !== null && _props$controlProps12 !== void 0 && _props$controlProps12.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+  })), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
     surveyProps: props.preChatSurveyPaneProps,
     initStartChat: initStartChatRelay
-  })), !((_props$controlProps13 = props.controlProps) !== null && _props$controlProps13 !== void 0 && _props$controlProps13.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
     voiceVideoCallingSdk: voiceVideoCallingSDK
-  }, props.callingContainerProps)), !((_props$controlProps14 = props.controlProps) !== null && _props$controlProps14 !== void 0 && _props$controlProps14.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+  }, props.callingContainerProps)), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
     prepareEndChat: prepareEndChatRelay
-  }))), !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
+  }))), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -68,7 +68,7 @@ export const PreChatSurveyPaneStateful = props => {
       try {
         var _state$domainStates, _state$domainStates$t, _state$domainStates$t2, _persistedState$domai, _persistedState$appSt;
 
-        const persistedState = getStateFromCache(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "");
+        const persistedState = getStateFromCache(((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$t = _state$domainStates.telemetryInternalData) === null || _state$domainStates$t === void 0 ? void 0 : _state$domainStates$t.orgId) ?? "", ((_state$domainStates$t2 = state.domainStates.telemetryInternalData) === null || _state$domainStates$t2 === void 0 ? void 0 : _state$domainStates$t2.widgetId) ?? "", state.domainStates.widgetInstanceId ?? "");
         let optionalParams = {}; //Connect to Active chats and chat is not popout
 
         if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : _persistedState$domai.liveChatContext) && (persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$appSt = persistedState.appStates) === null || _persistedState$appSt === void 0 ? void 0 : _persistedState$appSt.conversationState) === ConversationState.Active && !state.appStates.skipChatButtonRendering) {

package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -4,6 +4,8 @@ import MockAdapter from "./mockadapter";
 export class MockChatSDK {
   constructor() {
     _defineProperty(this, "sleep", ms => new Promise(r => setTimeout(r, ms)));
+
+    _defineProperty(this, "isMockModeOn", true);
   }
 
   async startChat() {

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -34,4 +34,5 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 31] = "SET_BOT_OAUTH_SIGNIN_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 32] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 33] = "SET_WIDGET_INSTANCE_ID";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -20,7 +20,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       globalDir: "ltr",
       liveChatContext: undefined,
       customContext: undefined,
-      widgetSize: undefined
+      widgetSize: undefined,
+      widgetInstanceId: ""
     },
     appStates: {
       conversationState: ConversationState.Closed,

package/lib/esm/contexts/createReducer.js

@@ -235,6 +235,14 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            widgetInstanceId: action.payload
+          }
+        };
+
       default:
         return state;
     }

package/lib/types/common/Constants.d.ts

@@ -77,6 +77,7 @@ export declare class Constants {
     static readonly internetConnectionTestUrlText = "Omnichannel Connect Test";
     static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
     static readonly PostChatLoadingDurationInMs = 2000;
+    static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
 }
 export declare const Regex: {
     new (): {};

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -121,6 +121,8 @@ export declare enum TelemetryEvent {
     SuppressBotMagicCodeFailed = "SuppressBotMagicCodeFailed",
     GetConversationDetailsException = "GetConversationDetailsException",
     BrowserUnloadEventStarted = "BrowserUnloadEventStarted",
+    GetAuthTokenCalled = "GetAuthTokenCalled",
+    ReceivedNullOrEmptyToken = "ReceivedNullOrEmptyToken",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",