@microsoft/omnichannel-chat-widget 0.1.0-main.7b290a7 → 0.1.0-main.834a4cd

package/lib/esm/common/utils.js

@@ -1,23 +1,23 @@
 import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
+import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
-
+import { BroadcastEvent } from "./telemetry/TelemetryConstants";
+import { Md5 } from "md5-typescript";
 const getElementBySelector = selector => {
   let element;
-
   if (typeof selector === "string") {
     element = document.querySelector(selector);
   } else {
     element = selector;
   }
-
   return element;
-}; // The purpose of this function is:
+};
+
+// The purpose of this function is:
 // - to make elements not focusable, when confirmation pane or email transcript pane are showing,
 // - to set their initial tab indices back after confirmation pane or email transcript pane are closed
 // Otherwise, the user will be able to click on the screen and tab through different buttons or other elements, even though
 // these dialogs are showing
-
-
 export const setTabIndices = (elements, tabIndexMap, shouldBeFocusable) => {
   if (elements) {
     if (shouldBeFocusable) {
@@ -26,7 +26,6 @@ export const setTabIndices = (elements, tabIndexMap, shouldBeFocusable) => {
           elements[index].tabIndex = tabIndexMap.get(elements[index].id);
         }
       }
-
       tabIndexMap.clear();
     } else {
       for (let index = 0; index < elements.length; index++) {
@@ -38,64 +37,49 @@ export const setTabIndices = (elements, tabIndexMap, shouldBeFocusable) => {
 };
 export const findParentFocusableElementsWithoutChildContainer = elementId => {
   const childContainer = document.getElementById(elementId);
-
   if (!childContainer) {
     return null;
   }
-
   const parentContainer = childContainer.parentElement;
-
   if (!parentContainer) {
     return null;
   }
-
   const parentFocusableElements = findAllFocusableElement(parentContainer);
-
   if (!parentFocusableElements) {
     return null;
   }
-
   for (let index = 0; index < parentFocusableElements.length; index++) {
     if (childContainer.contains(parentFocusableElements[index])) {
       parentFocusableElements.splice(index, 1);
       index--;
     }
   }
-
   return parentFocusableElements;
 };
 export const findAllFocusableElement = parent => {
   const container = getElementBySelector(parent);
-
   if (container !== null) {
     return Array.prototype.slice.call(container.querySelectorAll("a[href], area[href], input:not([disabled]), select:not([disabled]), textarea:not([disabled]), button:not([disabled]), [tabindex=\"0\"]"));
   }
-
   return null;
 };
 export const preventFocusToMoveOutOfElement = elementId => {
   const container = document.getElementById(elementId);
-
   if (!container) {
     return;
   }
-
   const focusableElements = findAllFocusableElement(container);
-
   if (!focusableElements) {
     return;
   }
-
   const firstFocusableElement = focusableElements[0];
   const lastFocusableElement = focusableElements[focusableElements.length - 1];
-
   firstFocusableElement.onkeydown = e => {
     if (e.shiftKey && e.key === KeyCodes.TAB) {
       e.preventDefault();
       lastFocusableElement === null || lastFocusableElement === void 0 ? void 0 : lastFocusableElement.focus();
     }
   };
-
   lastFocusableElement.onkeydown = e => {
     if (!e.shiftKey && e.key === KeyCodes.TAB) {
       e.preventDefault();
@@ -126,14 +110,12 @@ export const escapeHtml = inputString => {
 export const getIconText = text => {
   if (text) {
     const initials = text.split(/\s/).reduce((response, word) => response += word.slice(0, 1), "");
-
     if (initials.length > 1) {
       return initials.substring(0, 2).toUpperCase();
     } else {
       return text.substring(0, 2).toUpperCase();
     }
   }
-
   return "";
 };
 export const getLocaleDirection = localeLCID => {
@@ -149,20 +131,16 @@ export const getTimestampHourMinute = timestampStr => {
   const minuteFormat = "2-digit";
   const date = new Date(timestampStr);
   const now = new Date();
-
   if (isNaN(date.getTime())) {
     return "";
   }
-
   if (date.getFullYear() !== now.getFullYear()) {
     yearFormat = "numeric";
     monthDayFormat = "2-digit";
   }
-
   if (date.getMonth() !== now.getMonth() || date.getDate() !== now.getDate()) {
     monthDayFormat = "2-digit";
   }
-
   return date.toLocaleTimeString(navigator.language, {
     year: yearFormat,
     month: monthDayFormat,
@@ -176,7 +154,6 @@ export const parseAdaptiveCardPayload = (payload, requiredFieldMissingMessage) =
     try {
       const parsedPayload = JSON.parse(payload.replace(/&#42;/g, "*"));
       const body = parsedPayload.body;
-
       if (body) {
         //Parse ID field into available options and add required error messages
         for (const fields of body) {
@@ -184,23 +161,21 @@ export const parseAdaptiveCardPayload = (payload, requiredFieldMissingMessage) =
             const parsedId = JSON.parse(fields.id);
             fields.id = parsedId.Id;
             fields.isRequired = parsedId.IsRequired ?? false;
-
             if (fields.isRequired) {
               fields.errorMessage = requiredFieldMissingMessage.replace("{0}", parsedId.Name ?? "");
             }
           }
         }
       }
-
       return JSON.stringify(parsedPayload);
     } catch (ex) {
       throw new Error(`Adaptive card pase error: ${ex}`);
     }
   }
-
   return payload;
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+};
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const extractPreChatSurveyResponseValues = (preChatSurvey, values) => {
   if (preChatSurvey && preChatSurvey !== "{}" && values) {
     try {
@@ -210,14 +185,13 @@ export const extractPreChatSurveyResponseValues = (preChatSurvey, values) => {
         "Type": Constants.InputSubmit
       };
       const computedValues = [];
-
       for (const val of values) {
         const index = val.index;
         const Id = body[index].id;
         computedValues[Id] = val.value;
       }
-
-      const finalPayload = { ...type,
+      const finalPayload = {
+        ...type,
         ...computedValues
       };
       return finalPayload;
@@ -225,10 +199,10 @@ export const extractPreChatSurveyResponseValues = (preChatSurvey, values) => {
       throw new Error(`PreChatSurvey Response parse error: ${ex}`);
     }
   }
-
   return {};
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+};
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const isNullOrUndefined = obj => {
   return obj === null || obj === undefined;
 };
@@ -239,26 +213,21 @@ export const newGuid = () => {
   //RFC 4122 canonical representation Version-4 xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx where x is any hexadecimal digit and y is one of 8, 9, A, or B
   const guidPattern = Constants.GuidPattern;
   let newGuid = "";
-
   for (let i = 0; i < guidPattern.length; i++) {
     const randomString = Math.floor(Math.random() * Date.now());
-
     switch (guidPattern[i]) {
       case "x":
         newGuid += randomString.toString(16).substring(0, 4);
         break;
       //get 4 digit
-
       case "m":
         newGuid += randomString.toString(16).substring(0, 3);
         break;
       //Get 3 digit
-
       case "y":
         newGuid += (randomString & 0x3 | 0x8).toString(16);
         break;
       // To get only one of 8, 9, A, or B
-
       default:
         newGuid += guidPattern[i];
       //Default "-" and "4"
@@ -274,17 +243,65 @@ export const createTimer = () => {
       const ms = new Date().getTime() - timeStart;
       return ms;
     }
-
   };
-}; // Returns the domain of the org
-// eslint-disable-next-line @typescript-eslint/no-explicit-any
+};
 
+// Returns the domain of the org
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const getDomain = hostValue => {
   for (let i = 0; i < AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
     if (hostValue.endsWith(AriaTelemetryConstants.lcwEUDomainNames[i])) {
       return AriaTelemetryConstants.EU;
     }
   }
-
   return AriaTelemetryConstants.Public;
+};
+export const getWidgetCacheId = (orgId, widgetId, widgetInstanceId) => {
+  const widgetCacheId = `${widgetInstanceId}_${orgId}_${widgetId}`;
+  return Md5.init(widgetCacheId);
+};
+export const getWidgetEndChatEventName = (orgId, widgetId, widgetInstanceId) => {
+  if (!isNullOrEmptyString(widgetInstanceId)) {
+    return `${BroadcastEvent.ChatEnded}_${widgetInstanceId}_${orgId}_${widgetId}`;
+  }
+  return `${BroadcastEvent.ChatEnded}_${orgId}_${widgetId}`;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const getStateFromCache = (orgId, widgetId, widgetInstanceId) => {
+  // Getting updated state from cache
+  try {
+    if (DataStoreManager.clientDataStore) {
+      var _DataStoreManager$cli;
+      const widgetStateEventName = getWidgetCacheId(orgId, widgetId, widgetInstanceId);
+      const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
+      const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+      return persistedState;
+    } else {
+      return null;
+    }
+  } catch (error) {
+    console.log(error);
+    return null;
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const isUndefinedOrEmpty = object => {
+  if (object) {
+    if (Object.keys(object).length === 0) {
+      return true;
+    }
+    return false;
+  } else {
+    return true;
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const addDelayInMs = ms => {
+  return new Promise(resolve => setTimeout(resolve, ms));
+};
+export const getBroadcastChannelName = (widgetId, widgetInstanceId) => {
+  return widgetInstanceId && !isNullOrEmptyString(widgetInstanceId) ? `${widgetInstanceId}_${widgetId}` : widgetId;
 };

package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js

@@ -7,17 +7,17 @@ import useChatContextStore from "../../hooks/useChatContextStore";
 import useChatSDKStore from "../../hooks/useChatSDKStore";
 export const CallingContainerStateful = props => {
   var _props$controlProps, _props$controlProps2, _props$controlProps2$, _props$controlProps3, _props$controlProps3$, _props$controlProps3$2, _props$controlProps4, _props$controlProps4$, _props$controlProps4$2, _props$controlProps5;
-
   //TODO : Close button confirmation implmentation is pending
-  const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  const chatSDK = useChatSDKStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const [state, dispatch] = useChatContextStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const chatSDK = useChatSDKStore();
 
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const {
     voiceVideoCallingSdk
   } = props;
   let callId;
-
   const resetCallingStates = reset => {
     if (reset) {
       dispatch({
@@ -42,12 +42,10 @@ export const CallingContainerStateful = props => {
       });
     }
   };
-
   useEffect(() => {
     const init = async () => {
       try {
         var _controlProps$current, _controlProps$current2, _controlProps$current3, _controlProps$current4;
-
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         TelemetryHelper.callId = callId;
         await voiceVideoCallingSdk.initialize({
@@ -60,16 +58,15 @@ export const CallingContainerStateful = props => {
         });
       } catch (e) {
         TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
-          Event: TelemetryEvent.VoiceVideoInitializeException,
+          Event: TelemetryEvent.VoiceVideoSdkInitializeException,
           Description: `Failed to initialize VideoVoiceCalling Sdk:  ${e}`
         });
       }
     };
-
     init().then(() => {
       if (voiceVideoCallingSdk) {
         TelemetryHelper.logCallingEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.VoiceVideoInitialize,
+          Event: TelemetryEvent.VoiceVideoSdkInitialize,
           Description: "Initialize VideoVoiceCalling Sdk Success"
         }, callId);
         voiceVideoCallingSdk.onCallAdded(() => {
@@ -131,14 +128,12 @@ export const CallingContainerStateful = props => {
           }, callId);
           const isRemoteVideoDisabled = !voiceVideoCallingSdk.isRemoteVideoEnabled();
           const isLocalVideoDisabled = !voiceVideoCallingSdk.isLocalVideoEnabled();
-
           if (isRemoteVideoDisabled && isLocalVideoDisabled) {
             dispatch({
               type: LiveChatWidgetActionType.DISABLE_VIDEO_CALL,
               payload: true
             });
           }
-
           dispatch({
             type: LiveChatWidgetActionType.DISABLE_REMOTE_VIDEO,
             payload: isRemoteVideoDisabled
@@ -150,14 +145,12 @@ export const CallingContainerStateful = props => {
           }, callId);
           const isLocalVideoDisabled = !voiceVideoCallingSdk.isLocalVideoEnabled();
           const isRemoteVideoDisabled = !voiceVideoCallingSdk.isRemoteVideoEnabled();
-
           if (isRemoteVideoDisabled && isLocalVideoDisabled) {
             dispatch({
               type: LiveChatWidgetActionType.DISABLE_VIDEO_CALL,
               payload: true
             });
           }
-
           dispatch({
             type: LiveChatWidgetActionType.DISABLE_LOCAL_VIDEO,
             payload: isLocalVideoDisabled
@@ -183,7 +176,6 @@ export const CallingContainerStateful = props => {
       } else {
         voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.stopCall();
       }
-
       voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.close();
       dispatch({
         type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
@@ -231,7 +223,6 @@ export const CallingContainerStateful = props => {
             }
           }, callId);
         }
-
         dispatch({
           type: LiveChatWidgetActionType.SET_INCOMING_CALL,
           payload: false
@@ -257,7 +248,6 @@ export const CallingContainerStateful = props => {
             }
           }, callId);
         }
-
         dispatch({
           type: LiveChatWidgetActionType.SET_INCOMING_CALL,
           payload: false
@@ -317,7 +307,8 @@ export const CallingContainerStateful = props => {
           }, callId);
         }
       }, []),
-      nonActionIds: { ...(props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : (_props$controlProps2$ = _props$controlProps2.currentCallControlProps) === null || _props$controlProps2$ === void 0 ? void 0 : _props$controlProps2$.nonActionIds),
+      nonActionIds: {
+        ...(props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : (_props$controlProps2$ = _props$controlProps2.currentCallControlProps) === null || _props$controlProps2$ === void 0 ? void 0 : _props$controlProps2$.nonActionIds),
         selfVideoTileId: (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : (_props$controlProps3$ = _props$controlProps3.currentCallControlProps) === null || _props$controlProps3$ === void 0 ? void 0 : (_props$controlProps3$2 = _props$controlProps3$.nonActionIds) === null || _props$controlProps3$2 === void 0 ? void 0 : _props$controlProps3$2.selfVideoTileId) ?? "selfVideo",
         remoteVideoTileId: (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : (_props$controlProps4$ = _props$controlProps4.currentCallControlProps) === null || _props$controlProps4$ === void 0 ? void 0 : (_props$controlProps4$2 = _props$controlProps4$.nonActionIds) === null || _props$controlProps4$2 === void 0 ? void 0 : _props$controlProps4$2.remoteVideoTileId) ?? "remoteVideo"
       },

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -1,6 +1,6 @@
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
-import { ChatButton } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import React, { useEffect, useRef, useState } from "react";
+import { BroadcastService, ChatButton } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../common/Constants";
 import { setFocusOnElement } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
@@ -10,16 +10,16 @@ import { TelemetryTimers } from "../../common/telemetry/TelemetryManager";
 import { defaultOutOfOfficeChatButtonStyleProps } from "./common/styleProps/defaultOutOfOfficeChatButtonStyleProps";
 import useChatContextStore from "../../hooks/useChatContextStore";
 export const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP;
-
+  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
   const [state, dispatch] = useChatContextStore();
   const {
     buttonProps,
     outOfOfficeButtonProps,
     startChat
-  } = props; //Setting OutOfOperatingHours Flag
-
+  } = props;
+  //Setting OutOfOperatingHours Flag
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const proactiveChatInNewWindow = useRef(state.appStates.proactiveChatStates.proactiveChatInNewWindow);
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
     id: "oc-lcw-chat-button",
@@ -27,13 +27,17 @@ export const ChatButtonStateful = props => {
     titleText: "Let's Chat!",
     subtitleText: "We're online.",
     hideNotificationBubble: (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true || state.appStates.isMinimized === false,
-    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? Constants.maximumUnreadMessageCount.toString() + "+" : state.appStates.unreadMessageCount.toString() : "0",
+    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     onClick: async () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.LCWChatButtonClicked
       });
-
-      if (state.appStates.isMinimized) {
+      if (proactiveChatInNewWindow.current) {
+        const proactiveChatIsInPopoutModeEvent = {
+          eventName: BroadcastEvent.ProactiveChatIsInPopoutMode
+        };
+        BroadcastService.postMessage(proactiveChatIsInPopoutModeEvent);
+      } else if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -42,6 +46,7 @@ export const ChatButtonStateful = props => {
         await startChat();
       }
     },
+    unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
@@ -50,6 +55,9 @@ export const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.LCWChatButtonClicked
+      });
       if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -62,18 +70,17 @@ export const ChatButtonStateful = props => {
         });
       }
     },
+    unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
     if (state.appStates.outsideOperatingHours) {
       setOutOfOperatingHours(true);
     }
-
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.LCWChatButtonShow,
       ElapsedTimeInMilliseconds: TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed
     });
-
     if (state.uiStates.focusChatButton) {
       setFocusOnElement(document.getElementById((controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-chat-button"));
     } else {
@@ -83,6 +90,9 @@ export const ChatButtonStateful = props => {
       });
     }
   }, []);
+  useEffect(() => {
+    proactiveChatInNewWindow.current = state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
   return /*#__PURE__*/React.createElement(ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,
     controlProps: outOfOperatingHours ? outOfOfficeControlProps : controlProps,

package/lib/esm/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js

@@ -1,5 +1,8 @@
 export const defaultOutOfOfficeChatButtonStyleProps = {
   iconStyleProps: {
     backgroundColor: "#000000"
+  },
+  subtitleStyleProps: {
+    margin: "0px 10px 0px 10px"
   }
 };

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -8,17 +8,17 @@ import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroll
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
-import useChatContextStore from "../../hooks/useChatContextStore"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import useChatContextStore from "../../hooks/useChatContextStore";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const ConfirmationPaneStateful = props => {
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = useChatContextStore();
   const {
     prepareEndChat
-  } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  } = props;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
   const [adapter] = useChatAdapterStore();
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
@@ -32,7 +32,6 @@ export const ConfirmationPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
         payload: false
       });
-
       try {
         setTabIndices(elements, initialTabIndexMap, true);
         await prepareEndChat(adapter, state);
@@ -55,31 +54,28 @@ export const ConfirmationPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
         payload: false
       });
-      const previousFocused = state.appStates.previousElementOnFocusBeforeModalOpen;
-
-      if (previousFocused) {
-        setFocusOnElement(previousFocused);
+      const previousFocusedElementId = state.appStates.previousElementIdOnFocusBeforeModalOpen;
+      if (previousFocusedElementId) {
+        setFocusOnElement("#" + previousFocusedElementId);
         dispatch({
-          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT,
+          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
           payload: null
         });
       } else {
         setFocusOnSendBox();
       }
-
       setTabIndices(elements, initialTabIndexMap, true);
     },
     ...(props === null || props === void 0 ? void 0 : props.controlProps)
-  }; // Move focus to the first button
+  };
 
+  // Move focus to the first button
   useEffect(() => {
     preventFocusToMoveOutOfElement(controlProps.id);
     const focusableElements = findAllFocusableElement(`#${controlProps.id}`);
-
     if (focusableElements) {
       focusableElements[0].focus();
     }
-
     elements = findParentFocusableElementsWithoutChildContainer(controlProps.id);
     setTabIndices(elements, initialTabIndexMap, false);
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -12,34 +12,29 @@ import useChatContextStore from "../../hooks/useChatContextStore";
 import useChatSDKStore from "../../hooks/useChatSDKStore";
 export const EmailTranscriptPaneStateful = props => {
   var _props$controlProps;
-
   const initialTabIndexMap = new Map();
   let elements = [];
-  const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  const [state, dispatch] = useChatContextStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const chatSDK = useChatSDKStore();
   const [initialEmail, setInitialEmail] = useState("");
-
   const closeEmailTranscriptPane = () => {
     dispatch({
       type: LiveChatWidgetActionType.SET_SHOW_EMAIL_TRANSCRIPT_PANE,
       payload: false
     });
-    const previousFocused = state.appStates.previousElementOnFocusBeforeModalOpen;
-
-    if (previousFocused) {
-      setFocusOnElement(previousFocused);
+    const previousFocusedElementId = state.appStates.previousElementIdOnFocusBeforeModalOpen;
+    if (previousFocusedElementId) {
+      setFocusOnElement("#" + previousFocusedElementId);
     } else {
       setFocusOnSendBox();
     }
-
     dispatch({
-      type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT,
+      type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
       payload: null
     });
     setTabIndices(elements, initialTabIndexMap, true);
   };
-
   const controlProps = {
     id: "oclcw-emailTranscriptDialogContainer",
     dir: state.domainStates.globalDir,
@@ -49,7 +44,6 @@ export const EmailTranscriptPaneStateful = props => {
         emailAddress: email,
         attachmentMessage: (props === null || props === void 0 ? void 0 : props.attachmentMessage) ?? "The following attachment was uploaded during the conversation:"
       };
-
       try {
         await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.emailLiveChatTranscript(chatTranscriptBody));
         TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -78,16 +72,15 @@ export const EmailTranscriptPaneStateful = props => {
     },
     ...props.controlProps,
     inputInitialText: ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.inputInitialText) ?? initialEmail
-  }; // Move focus to the first button
+  };
 
+  // Move focus to the first button
   useEffect(() => {
     preventFocusToMoveOutOfElement(controlProps.id);
     const focusableElements = findAllFocusableElement(`#${controlProps.id}`);
-
     if (focusableElements) {
       focusableElements[0].focus();
     }
-
     elements = findParentFocusableElementsWithoutChildContainer(controlProps.id);
     setTabIndices(elements, initialTabIndexMap, false);
     setInitialEmail(state.appStates.preChatResponseEmail);