@microsoft/omnichannel-chat-widget 0.1.0-main.7a3ed6a → 0.1.0-main.84a7035

package/lib/cjs/common/telemetry/TelemetryManager.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.TelemetryTimers = exports.TelemetryManager = exports.RegisterLoggers = void 0;
+exports.disposeLoggers = exports.TelemetryTimers = exports.TelemetryManager = exports.RegisterLoggers = void 0;
 
 var _TelemetryConstants = require("./TelemetryConstants");
 
@@ -13,6 +13,8 @@ var _ariaTelemetryLogger = require("./loggers/ariaTelemetryLogger");
 
 var _consoleLogger = require("./loggers/consoleLogger");
 
+var _defaultAriaConfig = require("./defaultConfigs/defaultAriaConfig");
+
 function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 
 class TelemetryTimers {}
@@ -31,31 +33,39 @@ exports.TelemetryManager = TelemetryManager;
 
 _defineProperty(TelemetryManager, "InternalTelemetryData", void 0);
 
-const RegisterLoggers = () => {
-  const loggers = [];
+const loggers = [];
+
+const disposeLoggers = () => {
+  loggers.map(logger => {
+    logger.dispose();
+  });
+};
 
+exports.disposeLoggers = disposeLoggers;
+
+const RegisterLoggers = () => {
   const registerLoggers = () => {
     var _TelemetryManager$Int, _TelemetryManager$Int2, _TelemetryManager$Int3, _TelemetryManager$Int4, _TelemetryManager$Int5, _TelemetryManager$Int6, _TelemetryManager$Int7, _TelemetryManager$Int8;
 
-    if (!((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int !== void 0 && (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) !== null && _TelemetryManager$Int2 !== void 0 && _TelemetryManager$Int2.disableConsoleLog) || !((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int3 !== void 0 && (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) !== null && _TelemetryManager$Int4 !== void 0 && _TelemetryManager$Int4.telemetryDisabled)) {
+    if (((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager$Int.telemetryConfig) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.disableConsoleLog) === false || ((_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : (_TelemetryManager$Int4 = _TelemetryManager$Int3.telemetryConfig) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.telemetryDisabled) === false) {
       _omnichannelChatComponents.BroadcastService.getAnyMessage().subscribe(event => {
-        if (event.payload) {
+        if (event.payload && event.eventName in _TelemetryConstants.TelemetryEvent) {
           logTelemetry(event);
         }
       });
     }
 
-    if (!((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int5 !== void 0 && (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) !== null && _TelemetryManager$Int6 !== void 0 && _TelemetryManager$Int6.disableConsoleLog)) {
+    if (((_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : (_TelemetryManager$Int6 = _TelemetryManager$Int5.telemetryConfig) === null || _TelemetryManager$Int6 === void 0 ? void 0 : _TelemetryManager$Int6.disableConsoleLog) === false) {
       loggers.push((0, _consoleLogger.consoleLogger)());
     }
 
-    if (!((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int7 !== void 0 && (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) !== null && _TelemetryManager$Int8 !== void 0 && _TelemetryManager$Int8.telemetryDisabled)) {
+    if (((_TelemetryManager$Int7 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int7 === void 0 ? void 0 : (_TelemetryManager$Int8 = _TelemetryManager$Int7.telemetryConfig) === null || _TelemetryManager$Int8 === void 0 ? void 0 : _TelemetryManager$Int8.telemetryDisabled) === false) {
       var _TelemetryManager$Int9, _TelemetryManager$Int18, _TelemetryManager$Int19;
 
       if ((_TelemetryManager$Int9 = TelemetryManager.InternalTelemetryData) !== null && _TelemetryManager$Int9 !== void 0 && _TelemetryManager$Int9.ariaConfig) {
         var _TelemetryManager$Int10, _TelemetryManager$Int11, _TelemetryManager$Int12, _TelemetryManager$Int13, _TelemetryManager$Int14, _TelemetryManager$Int15, _TelemetryManager$Int16, _TelemetryManager$Int17;
 
-        loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? "", ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? false, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? "", ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? "OmniChannelProd_Web"));
+        loggers.push((0, _ariaTelemetryLogger.ariaTelemetryLogger)(((_TelemetryManager$Int10 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int10 === void 0 ? void 0 : (_TelemetryManager$Int11 = _TelemetryManager$Int10.ariaConfig) === null || _TelemetryManager$Int11 === void 0 ? void 0 : _TelemetryManager$Int11.ariaTelemetryKey) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryKey, ((_TelemetryManager$Int12 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int12 === void 0 ? void 0 : (_TelemetryManager$Int13 = _TelemetryManager$Int12.ariaConfig) === null || _TelemetryManager$Int13 === void 0 ? void 0 : _TelemetryManager$Int13.disableCookieUsage) ?? _defaultAriaConfig.defaultAriaConfig.disableCookieUsage, ((_TelemetryManager$Int14 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int14 === void 0 ? void 0 : (_TelemetryManager$Int15 = _TelemetryManager$Int14.ariaConfig) === null || _TelemetryManager$Int15 === void 0 ? void 0 : _TelemetryManager$Int15.collectorUriForTelemetry) ?? _defaultAriaConfig.defaultAriaConfig.collectorUriForTelemetry, ((_TelemetryManager$Int16 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int16 === void 0 ? void 0 : (_TelemetryManager$Int17 = _TelemetryManager$Int16.ariaConfig) === null || _TelemetryManager$Int17 === void 0 ? void 0 : _TelemetryManager$Int17.ariaTelemetryApplicationName) ?? _defaultAriaConfig.defaultAriaConfig.ariaTelemetryApplicationName));
       }
 
       const customLoggers = (_TelemetryManager$Int18 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int18 === void 0 ? void 0 : (_TelemetryManager$Int19 = _TelemetryManager$Int18.telemetryConfig) === null || _TelemetryManager$Int19 === void 0 ? void 0 : _TelemetryManager$Int19.telemetryLoggers;
@@ -78,8 +88,11 @@ const RegisterLoggers = () => {
 
   const logTelemetry = telemetryEvent => {
     loggers.map(logger => {
+      var _payload;
+
       const logLevel = telemetryEvent.logLevel ?? _TelemetryConstants.LogLevel.INFO;
-      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload));
+      const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? _TelemetryConstants.ScenarioType.UNDEFINED;
+      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType));
     });
   };
 

package/lib/cjs/common/telemetry/defaultConfigs/defaultAriaConfig.js

@@ -5,9 +5,9 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.defaultAriaConfig = void 0;
 const defaultAriaConfig = {
-  collectorUriForTelemetry: "https://browser.pipe.aria.microsoft.com/Collector/3.0/",
-  ariaTelemetryKey: "1574efd98545488983328fac0c9bcb59-45c2ff50-ebcc-473d-949d-e3134ef2189e-6906",
-  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Sandbox",
+  collectorUriForTelemetry: "",
+  ariaTelemetryKey: "c7655518acf1403f93ff6b9f77942f0a-d01a02fd-6b50-4de3-a566-62eda11f93bc-7083",
+  ariaTelemetryApplicationName: "D365_Omnichannel_Client_Public_Prod",
   disableCookieUsage: true
 };
 exports.defaultAriaConfig = defaultAriaConfig;

package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js

@@ -11,6 +11,9 @@ const defaultTelemetryConfiguration = {
   telemetryDisabled: false,
   disableConsoleLog: false,
   telemetryLoggers: [],
-  ariaConfigurations: _defaultAriaConfig.defaultAriaConfig
+  ariaConfigurations: _defaultAriaConfig.defaultAriaConfig,
+  chatWidgetVersion: "0.0.0-0",
+  chatComponentVersion: "0.0.0-0",
+  OCChatSDKVersion: "0.0.0-0"
 };
 exports.defaultTelemetryConfiguration = defaultTelemetryConfiguration;

package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -17,6 +17,8 @@ var _Constants = require("../../Constants");
 
 var _TelemetryHelper = require("../TelemetryHelper");
 
+var _TelemetryManager = require("../TelemetryManager");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
@@ -30,9 +32,32 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
 
       if (!(0, _utils.isNullOrEmptyString)(collectiorUriForTelemetry)) {
         configuration.collectorUri = collectiorUriForTelemetry;
+      } else {
+        if (_TelemetryManager.TelemetryManager.InternalTelemetryData.environmentVersion == _Constants.EnvironmentVersion.prod) {
+          var _TelemetryManager$Int;
+
+          const orgUrl = (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.orgUrl;
+
+          if (!(0, _utils.isNullOrUndefined)(orgUrl)) {
+            // If the given org is a Production EU org, modify the Aria collector uri
+            const region = (0, _utils.getDomain)(orgUrl);
+
+            if (region === _Constants.AriaTelemetryConstants.EU) {
+              configuration.collectorUri = _Constants.AriaTelemetryConstants.EUROPE_ENDPOINT;
+            }
+          }
+        }
       }
 
-      _logger = _AWTLogManager.default.initialize(ariaTelemetryKey, configuration);
+      try {
+        _logger = _AWTLogManager.default.initialize(ariaTelemetryKey, configuration);
+
+        if (_logger === undefined) {
+          _logger = _AWTLogManager.default.getLogger(ariaTelemetryKey);
+        }
+      } catch (error) {
+        console.log(error);
+      }
     }
 
     return _logger;
@@ -54,6 +79,11 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
 
       eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, _Constants.Constants.LiveChatWidget, _Enums.AWTPiiKind.GenericData);
       logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+    },
+    dispose: () => {
+      _AWTLogManager.default.flush(function () {
+        console.log("Aria logger disposed");
+      });
     }
   };
   return ariaLogger;

package/lib/cjs/common/telemetry/loggers/consoleLogger.js

@@ -39,6 +39,9 @@ const consoleLogger = () => {
       } catch (ex) {
         console.error("An unexpected error occurred in the Telemetry client: " + ex);
       }
+    },
+    dispose: () => {
+      console.log("disposing loggers");
     }
   };
   return consoleLogger;

package/lib/cjs/common/utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
 
 var _Constants = require("./Constants");
 
@@ -332,6 +332,19 @@ const createTimer = () => {
     }
 
   };
+}; // Returns the domain of the org
+
+
+exports.createTimer = createTimer;
+
+const getDomain = hostValue => {
+  for (let i = 0; i < _Constants.AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
+    if (hostValue.endsWith(_Constants.AriaTelemetryConstants.lcwEUDomainNames[i])) {
+      return _Constants.AriaTelemetryConstants.EU;
+    }
+  }
+
+  return _Constants.AriaTelemetryConstants.Public;
 };
 
-exports.createTimer = createTimer;
+exports.getDomain = getDomain;

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -98,7 +98,14 @@ const ChatButtonStateful = props => {
       ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed
     });
 
-    (0, _utils.setFocusOnElement)(document.getElementById((controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-chat-button"));
+    if (state.uiStates.focusChatButton) {
+      (0, _utils.setFocusOnElement)(document.getElementById((controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-chat-button"));
+    } else {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_FOCUS_CHAT_BUTTON,
+        payload: true
+      });
+    }
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,

package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -7,15 +7,11 @@ exports.default = exports.ConfirmationPaneStateful = void 0;
 
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 
-var _react = _interopRequireWildcard(require("react"));
-
-var _utils = require("../../common/utils");
-
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
-var _Constants = require("../../common/Constants");
+var _react = _interopRequireWildcard(require("react"));
 
-var _ConversationState = require("../../contexts/common/ConversationState");
+var _utils = require("../../common/utils");
 
 var _DimLayer = require("../dimlayer/DimLayer");
 
@@ -25,16 +21,12 @@ var _NotificationHandler = require("../webchatcontainerstateful/webchatcontrolle
 
 var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 
-var _PostChatSurveyMode = require("../postchatsurveypanestateful/enums/PostChatSurveyMode");
-
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 
 var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
 
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 
-var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
@@ -43,26 +35,20 @@ function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj &&
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const ConfirmationPaneStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4;
-
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = (0, _useChatContextStore.default)();
   const {
-    setPostChatContext,
-    endChat
+    prepareEndChat
   } = props; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-  const chatSDK = (0, _useChatSDKStore.default)(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   const [adapter] = (0, _useChatAdapterStore.default)();
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
   const controlProps = {
     id: "oc-lcw-confirmation-pane",
     dir: state.domainStates.globalDir,
     onConfirm: async () => {
-      _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.ConfirmationConfirmButtonClicked,
         Description: "Confirmation pane Confirm button clicked"
       });
@@ -73,40 +59,8 @@ const ConfirmationPaneStateful = props => {
       });
 
       try {
-        //ToDo: End Chat before PostChat Context and conversation Details is set once the getPostChatContext request ID fetch issue is fixed
-        const conversationDetails = await chatSDK.getConversationDetails(); // ToDo: Replace with CanRenderPostChat once available in conversationDetails API response 
-
-        if (isPostChatEnabled === "true" && postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed && conversationDetails.canRenderPostChat === _Constants.Constants.truePascal) {
-          dispatch({
-            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-            payload: true
-          });
-          dispatch({
-            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: _ConversationState.ConversationState.Loading
-          });
-          await setPostChatContext();
-
-          if (state.domainStates.postChatContext) {
-            dispatch({
-              type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-              payload: _ConversationState.ConversationState.Postchat
-            });
-          }
-        } else {
-          (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
-
-          try {
-            await endChat(adapter);
-          } catch (error) {
-            _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-              Event: _TelemetryConstants.TelemetryEvent.CloseChatMethodException,
-              ExceptionDetails: {
-                exception: `Failed to endChat: ${error}`
-              }
-            });
-          }
-        }
+        (0, _utils.setTabIndices)(elements, initialTabIndexMap, true);
+        await prepareEndChat(adapter, state);
       } catch (ex) {
         _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
           Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,
@@ -119,7 +73,7 @@ const ConfirmationPaneStateful = props => {
       }
     },
     onCancel: () => {
-      _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.INFO, {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
         Event: _TelemetryConstants.TelemetryEvent.ConfirmationCancelButtonClicked,
         Description: "Confirmation pane Cancel button clicked."
       });

package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -95,8 +95,8 @@ const EmailTranscriptPaneStateful = props => {
     },
     onCancel: () => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptButtonClicked,
-        Description: "Email Transcript button clicked."
+        Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptCancelButtonClicked,
+        Description: "Email Transcript cancel button clicked."
       });
 
       closeEmailTranscriptPane();

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -17,6 +17,8 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 
+var _Audios = require("../../assets/Audios");
+
 var _NotificationHandler = require("../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 
 var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
@@ -29,8 +31,6 @@ var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatCo
 
 var _useChatSDKStore = _interopRequireDefault(require("../../hooks/useChatSDKStore"));
 
-var _newMessageNotification = _interopRequireDefault(require("../../assets/audios/newMessageNotification.mp3"));
-
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -122,9 +122,8 @@ const FooterStateful = props => {
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
-    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _newMessageNotification.default,
-    hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
-    isAudioMuted: state.appStates.isAudioMuted ?? false
+    audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -43,6 +43,7 @@ const HeaderStateful = props => {
 
   const [outOfOperatingHours, setOutOfOperatingHours] = (0, _react.useState)(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, _defaultOutOfOfficeHeaderStyleProps.defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
+  const conversationState = (0, _react.useRef)(state.appStates.conversationState);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -63,17 +64,15 @@ const HeaderStateful = props => {
         Description: "Header Close button clicked."
       });
 
-      if (state.appStates.conversationState === _ConversationState.ConversationState.Active) {
+      if (conversationState.current === _ConversationState.ConversationState.Active) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
         });
-      } else if (state.appStates.conversationState === _ConversationState.ConversationState.Postchat) {
-        dispatch({
-          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: false
-        });
-        await endChat(adapter);
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        await endChat(adapter, skipEndChatSDK, skipCloseChat);
       }
 
       dispatch({
@@ -105,7 +104,11 @@ const HeaderStateful = props => {
     if (state.appStates.outsideOperatingHours) {
       setOutOfOperatingHours(true);
     }
-  }, []);
+
+    if (state.appStates.conversationState) {
+      conversationState.current = state.appStates.conversationState;
+    }
+  }, [state.appStates]);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,
     controlProps: outOfOperatingHours || state.appStates.conversationState === _ConversationState.ConversationState.OutOfOffice ? outOfOfficeControlProps : controlProps,

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -7,8 +7,6 @@ exports.createMarkdown = void 0;
 
 var _markdownIt = _interopRequireDefault(require("markdown-it"));
 
-var _slackMarkdownIt = _interopRequireDefault(require("slack-markdown-it"));
-
 var _markdownItForInline = _interopRequireDefault(require("markdown-it-for-inline"));
 
 var _defaultMarkdownLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMarkdownLocalizedTexts");
@@ -26,8 +24,9 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
       html: true,
       linkify: true,
       breaks: !disableNewLineMarkdownSupport
-    });
-    markdown.use(_slackMarkdownIt.default); // Markdown override for open link in new tab
+    }); // ToDo: Commenting below usage of plugin until deferred bug is resolved: https://github.com/mayashavin/markdown-it-slack/issues/1
+    // markdown.use(MarkdownSlack);
+    // Markdown override for open link in new tab
     // eslint-disable-next-line @typescript-eslint/no-explicit-any, quotes
 
     markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {