@microsoft/omnichannel-chat-widget 0.1.0-main.488d6f1 → 0.1.0-main.592da7b

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (115) hide show
  1. package/README.md +35 -11
  2. package/lib/cjs/common/Constants.js +50 -6
  3. package/lib/cjs/common/telemetry/TelemetryConstants.js +52 -6
  4. package/lib/cjs/common/telemetry/TelemetryHelper.js +13 -0
  5. package/lib/cjs/common/telemetry/TelemetryManager.js +17 -6
  6. package/lib/cjs/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  7. package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -1
  8. package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js +33 -13
  9. package/lib/cjs/common/telemetry/loggers/consoleLogger.js +6 -5
  10. package/lib/cjs/common/utils.js +30 -2
  11. package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js +14 -0
  12. package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js +20 -4
  13. package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js +6 -41
  14. package/lib/cjs/components/footerstateful/FooterStateful.js +1 -2
  15. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +11 -2
  16. package/lib/cjs/components/headerstateful/HeaderStateful.js +1 -7
  17. package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +12 -15
  18. package/lib/cjs/components/livechatwidget/common/endChat.js +68 -13
  19. package/lib/cjs/components/livechatwidget/common/initCallingSdk.js +1 -1
  20. package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js +27 -6
  21. package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js +105 -20
  22. package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js +6 -17
  23. package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +6 -5
  24. package/lib/cjs/components/livechatwidget/common/startChat.js +95 -27
  25. package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +213 -56
  26. package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +8 -0
  27. package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +5 -6
  28. package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +19 -3
  29. package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +80 -0
  30. package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js +4 -0
  31. package/lib/cjs/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  32. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +14 -0
  33. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +25 -48
  34. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +3 -1
  35. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +52 -0
  36. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +98 -0
  37. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +117 -0
  38. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +6 -6
  39. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +45 -0
  40. package/lib/cjs/contexts/common/LiveChatWidgetActionType.js +9 -7
  41. package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js +8 -2
  42. package/lib/cjs/contexts/createReducer.js +16 -10
  43. package/lib/cjs/controller/componentController.js +1 -1
  44. package/lib/cjs/plugins/newMessageEventHandler.js +99 -0
  45. package/lib/esm/common/Constants.js +46 -5
  46. package/lib/esm/common/telemetry/TelemetryConstants.js +48 -5
  47. package/lib/esm/common/telemetry/TelemetryHelper.js +13 -1
  48. package/lib/esm/common/telemetry/TelemetryManager.js +15 -6
  49. package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  50. package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -1
  51. package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js +36 -14
  52. package/lib/esm/common/telemetry/loggers/consoleLogger.js +6 -5
  53. package/lib/esm/common/utils.js +19 -1
  54. package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js +14 -0
  55. package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js +22 -7
  56. package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js +6 -36
  57. package/lib/esm/components/footerstateful/FooterStateful.js +1 -2
  58. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +9 -3
  59. package/lib/esm/components/headerstateful/HeaderStateful.js +1 -7
  60. package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +12 -16
  61. package/lib/esm/components/livechatwidget/common/endChat.js +65 -15
  62. package/lib/esm/components/livechatwidget/common/initCallingSdk.js +1 -1
  63. package/lib/esm/components/livechatwidget/common/initWebChatComposer.js +22 -6
  64. package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js +94 -20
  65. package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js +5 -14
  66. package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +6 -5
  67. package/lib/esm/components/livechatwidget/common/startChat.js +94 -31
  68. package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +197 -55
  69. package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +6 -0
  70. package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +7 -8
  71. package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +20 -4
  72. package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +72 -0
  73. package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js +4 -0
  74. package/lib/esm/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  75. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +5 -0
  76. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +23 -46
  77. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +2 -1
  78. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +41 -0
  79. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +94 -0
  80. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +107 -0
  81. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +6 -6
  82. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +32 -0
  83. package/lib/esm/contexts/common/LiveChatWidgetActionType.js +9 -7
  84. package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js +8 -2
  85. package/lib/esm/contexts/createReducer.js +16 -9
  86. package/lib/esm/controller/componentController.js +1 -1
  87. package/lib/esm/plugins/newMessageEventHandler.js +82 -0
  88. package/lib/types/common/Constants.d.ts +25 -2
  89. package/lib/types/common/interfaces/IContextDataStore.d.ts +2 -2
  90. package/lib/types/common/telemetry/TelemetryConstants.d.ts +37 -4
  91. package/lib/types/common/telemetry/TelemetryHelper.d.ts +2 -0
  92. package/lib/types/common/telemetry/definitions/Payload.d.ts +12 -9
  93. package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts +3 -3
  94. package/lib/types/common/utils.d.ts +3 -0
  95. package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts +4 -4
  96. package/lib/types/components/footerstateful/audionotificationstateful/interfaces/IAudioNotificationStatefulParams.d.ts +0 -1
  97. package/lib/types/components/livechatwidget/common/endChat.d.ts +4 -1
  98. package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts +5 -2
  99. package/lib/types/components/livechatwidget/common/startChat.d.ts +2 -1
  100. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.d.ts +1 -0
  101. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts +1 -1
  102. package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts +1 -0
  103. package/lib/types/components/webchatcontainerstateful/common/mockchatsdk.d.ts +1 -0
  104. package/lib/types/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.d.ts +4 -0
  105. package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts +2 -0
  106. package/lib/types/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.d.ts +3 -0
  107. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.d.ts +0 -1
  108. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.d.ts +2 -0
  109. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.d.ts +1 -0
  110. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.d.ts +5 -0
  111. package/lib/types/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.d.ts +1 -0
  112. package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts +2 -0
  113. package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts +10 -8
  114. package/lib/types/plugins/newMessageEventHandler.d.ts +2 -0
  115. package/package.json +9 -11
@@ -1,6 +1,6 @@
1
1
  import "regenerator-runtime/runtime";
2
- import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
3
- import { Constants } from "../../../common/Constants";
2
+ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
3
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
4
4
  import { ConversationState } from "../../../contexts/common/ConversationState";
5
5
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
6
6
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -46,33 +46,107 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
46
46
  }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
47
47
 
48
48
 
49
- const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
50
- const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
49
+ const handleUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
50
+ const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
51
51
 
52
- if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
53
- redirectPage(reconnectAvailabilityResponse.redirectURL);
52
+ if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
53
+ await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
54
54
  } else {
55
- const optionalParams = {
56
- reconnectId: reconnectId
57
- };
55
+ await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
56
+ }
57
+ }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
58
+
59
+
60
+ const startUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
61
+ const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
62
+
63
+ if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
64
+ await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
65
+ }
66
+ }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
67
+
68
+
69
+ const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
70
+ const startUnauthenticatedReconnectChat = {
71
+ eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
72
+ };
73
+ BroadcastService.postMessage(startUnauthenticatedReconnectChat);
74
+ const optionalParams = {
75
+ reconnectId: reconnectId
76
+ };
77
+ dispatch({
78
+ type: LiveChatWidgetActionType.SET_RECONNECT_ID,
79
+ payload: reconnectId
80
+ });
81
+ dispatch({
82
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
83
+ payload: ConversationState.Loading
84
+ });
85
+ await initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
86
+ };
87
+
88
+ const redirectPage = (redirectURL, redirectInSameWindow) => {
89
+ const redirectPageRequest = {
90
+ eventName: BroadcastEvent.RedirectPageRequest,
91
+ payload: {
92
+ redirectURL: redirectURL
93
+ }
94
+ };
95
+ BroadcastService.postMessage(redirectPageRequest);
96
+
97
+ if (redirectInSameWindow) {
98
+ window.location.href = redirectURL;
99
+ }
100
+ };
101
+
102
+ const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
103
+ return reconnectAvailabilityResponse && !reconnectAvailabilityResponse.reconnectId;
104
+ }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
105
+
106
+
107
+ const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, initStartChat) => {
108
+ const startUnauthenticatedReconnectChat = {
109
+ eventName: BroadcastEvent.StartUnauthenticatedReconnectChat
110
+ };
111
+ BroadcastService.postMessage(startUnauthenticatedReconnectChat); // Getting PreChat Survey Context
112
+
113
+ const parseToJson = false;
114
+ const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
115
+
116
+ if (preChatSurveyResponse) {
58
117
  dispatch({
59
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
60
- payload: reconnectId
118
+ type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
119
+ payload: preChatSurveyResponse
61
120
  });
121
+ dispatch({
122
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
123
+ payload: ConversationState.Prechat
124
+ });
125
+ } else {
62
126
  dispatch({
63
127
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
64
128
  payload: ConversationState.Loading
65
129
  });
66
- await initStartChat(optionalParams);
130
+ await initStartChat(chatSDK, dispatch, setAdapter);
67
131
  }
68
- };
132
+ }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
69
133
 
70
- const redirectPage = newUrl => {
71
- const data = {
72
- messageName: Constants.redirectPageRequest,
73
- newUrl: newUrl
74
- };
75
- window.parent.postMessage(data, "*");
134
+
135
+ const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
136
+ const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
137
+
138
+ if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
139
+ await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
140
+ }
141
+ }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
142
+
143
+
144
+ const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
145
+ if (reconnectAvailabilityResponse.redirectURL) {
146
+ redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
147
+ } else {
148
+ await startNewChatEmptyRedirectionUrl(chatSDK, dispatch, setAdapter, initStartChat);
149
+ }
76
150
  };
77
151
 
78
- export { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat };
152
+ export { getChatReconnectContext, getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat, startUnauthenticatedReconnectChat, handleRedirectUnauthenticatedReconnectChat };
@@ -1,22 +1,12 @@
1
- import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
2
1
  import { RegisterLoggers, TelemetryManager } from "../../../common/telemetry/TelemetryManager";
2
+ import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
3
3
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
4
4
  import { defaultAriaConfig } from "../../../common/telemetry/defaultConfigs/defaultAriaConfig";
5
5
  import { defaultInternalTelemetryData } from "../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData";
6
6
  import { defaultTelemetryConfiguration } from "../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration";
7
- import { version as chatComponentVersion } from "@microsoft/omnichannel-chat-components/package.json";
8
- import { version as chatSdkVersion } from "@microsoft/omnichannel-chat-sdk/package.json";
9
7
  export const registerTelemetryLoggers = (props, dispatch) => {
10
8
  var _props$liveChatContex, _props$liveChatContex2;
11
9
 
12
- let widgetPackageInfo;
13
-
14
- try {
15
- widgetPackageInfo = require("@microsoft/omnichannel-chat-widget/package.json");
16
- } catch (error) {
17
- widgetPackageInfo = "0.0.0-0";
18
- }
19
-
20
10
  const telemetryConfig = { ...defaultTelemetryConfiguration,
21
11
  ...props.telemetryConfig
22
12
  };
@@ -38,12 +28,13 @@ export const registerTelemetryLoggers = (props, dispatch) => {
38
28
  }
39
29
 
40
30
  telemetryData = TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
41
- telemetryData.OCChatSDKVersion = chatSdkVersion;
42
- telemetryData.chatComponentVersion = chatComponentVersion;
43
- telemetryData.chatWidgetVersion = widgetPackageInfo;
31
+ telemetryData.OCChatSDKVersion = telemetryConfig.OCChatSDKVersion ?? "0.0.0-0";
32
+ telemetryData.chatComponentVersion = telemetryConfig.chatComponentVersion ?? "0.0.0-0";
33
+ telemetryData.chatWidgetVersion = telemetryConfig.chatWidgetVersion ?? "0.0.0-0";
44
34
  telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
45
35
  telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
46
36
  telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
37
+ TelemetryManager.InternalTelemetryData = telemetryData;
47
38
  dispatch({
48
39
  type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
49
40
  payload: telemetryData
@@ -1,9 +1,9 @@
1
1
  import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
2
- import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
3
- import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
4
- import { ConversationState } from "../../../contexts/common/ConversationState";
5
2
  import { BroadcastService } from "@microsoft/omnichannel-chat-components";
6
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
3
+ import { ConversationState } from "../../../contexts/common/ConversationState";
4
+ import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
5
+ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
6
+
7
7
  export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
8
8
  try {
9
9
  if (!persistedChat) {
@@ -25,7 +25,8 @@ export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persist
25
25
  exception: ex
26
26
  }
27
27
  });
28
- }
28
+ } // eslint-disable-next-line @typescript-eslint/no-unused-vars
29
+
29
30
 
30
31
  BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
31
32
  dispatch({
@@ -1,5 +1,5 @@
1
- import { ChatSDKError, Constants } from "../../../common/Constants";
2
- import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
1
+ import { ChatSDKError } from "../../../common/Constants";
2
+ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
3
3
  import { ConversationState } from "../../../contexts/common/ConversationState";
4
4
  import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
5
5
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
@@ -8,33 +8,54 @@ import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcon
8
8
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
9
9
  import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
10
10
  import { createAdapter } from "./createAdapter";
11
- import { createTimer } from "../../../common/utils";
12
- import { getReconnectIdForAuthenticatedChat } from "./reconnectChatHelper";
11
+ import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
12
+ import { createTimer, getWidgetCacheId } from "../../../common/utils";
13
+ import { getReconnectIdForAuthenticatedChat, handleRedirectUnauthenticatedReconnectChat } from "./reconnectChatHelper";
13
14
  import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
14
- import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
15
+ import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
16
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+
18
+ let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
15
19
 
16
20
  const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
21
+ var _props$reconnectChatP;
22
+
17
23
  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
18
24
  return;
19
- } // Getting PreChat Survey Context
25
+ } // Redirecting if unauthenticated reconnect chat expired
26
+
20
27
 
28
+ if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
29
+ var _props$reconnectChatP2, _props$reconnectChatP3;
21
30
 
31
+ await handleRedirectUnauthenticatedReconnectChat(chatSDK, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
32
+ } else {
33
+ // Getting reconnectId for authenticated chat
34
+ const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
35
+
36
+ if (reconnectId) {
37
+ dispatch({
38
+ type: LiveChatWidgetActionType.SET_RECONNECT_ID,
39
+ payload: reconnectId
40
+ });
41
+ dispatch({
42
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
43
+ payload: ConversationState.ReconnectChat
44
+ });
45
+ } else {
46
+ setCustomContextParams(props, chatSDK);
47
+ setupChatState(chatSDK, dispatch, setAdapter, state.appStates.conversationState === ConversationState.ProactiveChat, state.appStates.proactiveChatStates.proactiveChatEnablePrechat);
48
+ }
49
+ }
50
+ };
51
+
52
+ const setupChatState = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState) => {
53
+ // Getting PreChat Survey Context
22
54
  const parseToJson = false;
23
55
  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
24
- const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
25
-
26
- const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
56
+ const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
27
57
 
28
- if (reconnectId) {
29
- dispatch({
30
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
31
- payload: reconnectId
32
- });
33
- dispatch({
34
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
35
- payload: ConversationState.ReconnectChat
36
- });
37
- } else if (showPrechat) {
58
+ if (showPrechat) {
38
59
  dispatch({
39
60
  type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
40
61
  payload: preChatSurveyResponse
@@ -55,14 +76,31 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
55
76
 
56
77
  const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
57
78
  try {
58
- var _TelemetryTimers$Widg;
79
+ var _newAdapter$activity$, _TelemetryTimers$Widg;
80
+
81
+ let isStartChatSuccessful = false;
82
+
83
+ if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
84
+ var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
85
+
86
+ // Broadcasting limited cached chat details
87
+ BroadcastService.postMessage({
88
+ eventName: BroadcastEvent.ChatRetrievedFromCache,
89
+ payload: {
90
+ chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
91
+ requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
92
+ }
93
+ });
94
+ }
59
95
 
60
96
  try {
61
97
  TelemetryTimers.WidgetLoadTimer = createTimer();
62
98
  TelemetryHelper.logSDKEvent(LogLevel.INFO, {
63
99
  Event: TelemetryEvent.StartChatSDKCall
64
100
  });
65
- await chatSDK.startChat(params);
101
+ optionalParams = Object.assign({}, params, optionalParams);
102
+ await chatSDK.startChat(optionalParams);
103
+ isStartChatSuccessful = true;
66
104
  } catch (error) {
67
105
  TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
68
106
  Event: TelemetryEvent.StartChatMethodException,
@@ -70,10 +108,13 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
70
108
  exception: `Failed to setup startChat: ${error}`
71
109
  }
72
110
  });
111
+ isStartChatSuccessful = false;
73
112
  }
74
113
 
75
114
  const newAdapter = await createAdapter(chatSDK);
76
115
  setAdapter(newAdapter);
116
+ const chatToken = await chatSDK.getChatToken();
117
+ newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
77
118
 
78
119
  if (!persistedState) {
79
120
  // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -95,10 +136,12 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
95
136
  await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
96
137
  await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
97
138
 
98
- dispatch({
99
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
100
- payload: ConversationState.Active
101
- });
139
+ if (isStartChatSuccessful) {
140
+ dispatch({
141
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
142
+ payload: ConversationState.Active
143
+ });
144
+ }
102
145
  } else {
103
146
  dispatch({
104
147
  type: LiveChatWidgetActionType.SET_WIDGET_STATE,
@@ -131,25 +174,28 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedSta
131
174
  payload: ConversationState.OutOfOffice
132
175
  });
133
176
  }
177
+ } finally {
178
+ optionalParams = {};
134
179
  }
135
180
  }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
136
181
 
137
182
 
138
183
  const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
139
- var _DataStoreManager$cli, _persistedState$domai;
184
+ var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _DataStoreManager$cli, _persistedState$domai6;
140
185
 
141
- const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(Constants.widgetStateDataKey, "localStorage");
186
+ const widgetStateEventName = getWidgetCacheId((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId) ?? "");
187
+ const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
142
188
  const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
143
189
 
144
- if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
145
- var _persistedState$domai2;
190
+ if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai6 = persistedState.domainStates) !== null && _persistedState$domai6 !== void 0 && _persistedState$domai6.liveChatContext) {
191
+ var _persistedState$domai7;
146
192
 
147
193
  dispatch({
148
194
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
149
195
  payload: ConversationState.Loading
150
196
  });
151
197
  const optionalParams = {
152
- liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
198
+ liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
153
199
  };
154
200
  await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
155
201
  return true;
@@ -158,4 +204,21 @@ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdap
158
204
  }
159
205
  };
160
206
 
161
- export { prepareStartChat, initStartChat };
207
+ const setCustomContextParams = (props, chatSDK) => {
208
+ var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _DataStoreManager$cli2, _props$chatConfig, _persistedState$domai8;
209
+
210
+ // Add custom context if any only for unauthenticated chat
211
+ const widgetStateEventName = getWidgetCacheId((chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId) ?? "", (chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId) ?? "");
212
+ const widgetStateFromCache = (_DataStoreManager$cli2 = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli2 === void 0 ? void 0 : _DataStoreManager$cli2.getData(widgetStateEventName, "localStorage");
213
+ const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
214
+
215
+ if (!((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && _props$chatConfig.LiveChatConfigAuthSettings) && persistedState !== null && persistedState !== void 0 && (_persistedState$domai8 = persistedState.domainStates) !== null && _persistedState$domai8 !== void 0 && _persistedState$domai8.customContext) {
216
+ var _persistedState$domai9;
217
+
218
+ optionalParams = Object.assign({}, optionalParams, {
219
+ customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai9 = persistedState.domainStates) === null || _persistedState$domai9 === void 0 ? void 0 : _persistedState$domai9.customContext
220
+ });
221
+ }
222
+ };
223
+
224
+ export { prepareStartChat, initStartChat, setupChatState };