@microsoft/omnichannel-chat-widget 0.1.0-main.488d6f1 → 0.1.0-main.49826ed

package/lib/esm/plugins/newMessageEventHandler.js

@@ -0,0 +1,75 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { Constants } from "../common/Constants";
+import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
+export const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  const onNewAdapterActivityHandler = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message;
+    const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
+    raiseMessageEvent(activity, isHistoryMessage);
+  };
+  const raiseMessageEvent = (activity, isHistoryMessage) => {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
+      var _text, _text2, _activity$channelData4, _activity$from;
+      const payload = {
+        // To identify hidden contents vs empty content
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
+        type: activity === null || activity === void 0 ? void 0 : activity.type,
+        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+        userId: userId,
+        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
+        messageType: ""
+      };
+      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === Constants.userMessageTag) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        payload.messageType = Constants.userMessageTag;
+        const newMessageSentEvent = {
+          eventName: BroadcastEvent.NewMessageSent,
+          payload: payload
+        };
+        BroadcastService.postMessage(newMessageSentEvent);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.MessageSent,
+          Description: "New message sent"
+        });
+      } else {
+        var _activity$channelData5, _activity$channelData6;
+        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          payload.messageType = Constants.systemMessageTag;
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.MessageReceived,
+            Description: "System message received"
+          });
+        } else {
+          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0;
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+            return;
+          }
+          payload.messageType = Constants.userMessageTag;
+        }
+        const newMessageReceivedEvent = {
+          eventName: isHistoryMessage ? BroadcastEvent.HistoryMessageReceived : BroadcastEvent.NewMessageReceived,
+          payload: payload
+        };
+        BroadcastService.postMessage(newMessageReceivedEvent);
+        if (!isHistoryMessage) {
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.MessageReceived,
+            Description: "New message received",
+            Data: payload
+          });
+        }
+      }
+    }
+  };
+  return onNewAdapterActivityHandler;
+};

package/lib/types/assets/Icons.d.ts

@@ -9,3 +9,4 @@ export declare const PowerpointIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0
 export declare const VideoIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0wIDI1NmgyMDQ4djE0MDhIMFYyNTZ6bTI1NiAxMjgwdi0xMjhIMTI4djEyOGgxMjh6bTAtMjU2di0xMjhIMTI4djEyOGgxMjh6bTAtMjU2Vjg5NkgxMjh2MTI4aDEyOHptMC0yNTZWNjQwSDEyOHYxMjhoMTI4em0wLTI1NlYzODRIMTI4djEyOGgxMjh6bTE0MDggNzg2VjM4NEgzODR2ODIzbDQxMS01NDkgNzQxIDg3OC0zMjktNTU4IDEzNy0xMzcgMzIwIDQ1N3ptMjU2IDIzOHYtMTI4aC0xMjh2MTI4aDEyOHptMC0yNTZ2LTEyOGgtMTI4djEyOGgxMjh6bTAtMjU2Vjg5NmgtMTI4djEyOGgxMjh6bTAtMjU2VjY0MGgtMTI4djEyOGgxMjh6bTAtMjU2VjM4NGgtMTI4djEyOGgxMjh6IiAvPg0KPC9zdmc+";
 export declare const VisioIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0yMDQ4IDQ3NXYxNDQ1cTAgMjctMTAgNTB0LTI3IDQwLTQxIDI4LTUwIDEwSDY0MHEtMjcgMC01MC0xMHQtNDAtMjctMjgtNDEtMTAtNTB2LTI1NkgxMTVxLTI0IDAtNDQtOXQtMzctMjUtMjUtMzYtOS00NVY2MjdxMC0yNCA5LTQ0dDI1LTM3IDM2LTI1IDQ1LTloMzk3VjEyOHEwLTI3IDEwLTUwdDI3LTQwIDQxLTI4IDUwLTEwaDkzM3EyNiAwIDQ5IDl0NDIgMjhsMzQ3IDM0N3ExOCAxOCAyNyA0MXQxMCA1MHptLTM4NC0yNTZ2MTY1aDE2NWwtMTY1LTE2NXpNNDkzIDE0MjRoMTYzbDI1NS02NzJINzQ1bC0xNDcgNDI3cS01IDE2LTEwIDMxdC0xMSAzMXEtNDEtMTIzLTgyLTI0NHQtODQtMjQ1SDI0MWwyNDggNjYyIDQgMTB6bTE0NyA0OTZoMTI4MFY1MTJoLTI1NnEtMjcgMC01MC0xMHQtNDAtMjctMjgtNDEtMTAtNTBWMTI4SDY0MHYzODRoMzk3cTI0IDAgNDQgOXQzNyAyNSAyNSAzNiA5IDQ1djkyMnEwIDI0LTkgNDR0LTI1IDM3LTM2IDI1LTQ1IDlINjQwdjI1NnptOTYwLTEyODBsMTkyIDE5Mi0xMjggMTI4djQ0OGgtMjU2djEyOGgtMTI4di0zODRoMTI4djEyOGgxMjhWOTYwbC0xMjgtMTI4IDE5Mi0xOTJ6IiAvPg0KPC9zdmc+";
 export declare const WordIcon = "data:image/svg+xml;base64,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";
+export declare const AlertIcon = "data:image/svg+xml;base64,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";

package/lib/types/common/Constants.d.ts

@@ -1,7 +1,11 @@
 export declare class Constants {
+    static readonly magicCodeBroadcastChannel = "MagicCodeChannel";
+    static readonly magicCodeResponseBroadcastChannel = "MagicCodeResponseChannel";
     static readonly systemMessageTag = "system";
     static readonly userMessageTag = "user";
+    static readonly historyMessageTag = "history";
     static readonly agentEndConversationMessageTag = "agentendconversation";
+    static readonly supervisorForceCloseMessageTag = "supervisorforceclosedconversation";
     static readonly receivedMessageClassName = "ms_lcw_webchat_received_message";
     static readonly sentMessageClassName = "ms_lcw_webchat_sent_message";
     static readonly webchatChannelId = "webchat";
@@ -13,7 +17,6 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
-    static readonly widgetStateDataKey = "LcwChatWidgetState";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -31,6 +34,10 @@ export declare class Constants {
     static readonly queuePositionMessageTag = "queueposition";
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
+    static readonly hiddenTag = "Hidden";
+    static readonly prefixTimestampTag = "ServerMessageTimestamp_";
+    static readonly acsChannel = "ACS_CHANNEL";
+    static readonly publicMessageTag = "public";
     static readonly supportedAdaptiveCardContentTypes: Array<string>;
     static readonly maxUploadFileSize = "500000";
     static readonly imageRegex: RegExp;
@@ -56,7 +63,6 @@ export declare class Constants {
     static readonly ProactiveChatInviteTimeoutInMs = 60000;
     static readonly InputSubmit = "InputSubmit";
     static readonly ReconnectIdAttributeName = "oc.reconnectid";
-    static readonly redirectPageRequest = "redirectPageRequest";
     static readonly LiveChatWidget = "LiveChatWidgetNew";
     static readonly GuidPattern = "xx-x-4m-ym-xxx";
     static readonly Default = "default";
@@ -69,6 +75,9 @@ export declare class Constants {
     static readonly OpenLinkIconCssClass = "webchat__markdown__external-link-icon";
     static readonly internetConnectionTestUrl = "https://ocsdk-prod.azureedge.net/public/connecttest.txt";
     static readonly internetConnectionTestUrlText = "Omnichannel Connect Test";
+    static readonly ChatWidgetStateChangedPrefix = "ChatWidgetStateChanged";
+    static readonly PostChatLoadingDurationInMs = 2000;
+    static readonly BrowserUnloadConfirmationMessage = "Do you want to leave chat?";
 }
 export declare const Regex: {
     new (): {};
@@ -135,6 +144,24 @@ export declare enum ElementType {
 export declare enum ChatSDKError {
     WidgetUseOutsideOperatingHour = "WidgetUseOutsideOperatingHour"
 }
+export declare enum EnvironmentVersion {
+    prod = "prod",
+    dogfood = "df",
+    int = "int",
+    test = "test"
+}
+export declare enum E2VVOptions {
+    NoCalling = "192350000",
+    VideoAndVoiceCalling = "192350001",
+    VoiceOnly = "192350002"
+}
+export declare enum LiveWorkItemState {
+    Active = "Active",
+    Closed = "Closed",
+    Open = "Open",
+    Waiting = "Waiting",
+    WrapUp = "WrapUp"
+}
 export declare class TranscriptConstants {
     static readonly ChatTranscriptsBodyColor = "#F5F5F5";
     static readonly TranscriptMessageEmojiMessageType = "http://schema.skype.com/emoji";
@@ -147,3 +174,13 @@ export declare class TranscriptConstants {
     static readonly AgentDialogColor = "#2266E3";
     static readonly AgentFontColor = "white";
 }
+export declare class AriaTelemetryConstants {
+    static readonly GERMANY_ENDPOINT: string;
+    static readonly GCCH_ENDPOINT: string;
+    static readonly DOD_ENDPOINT: string;
+    static readonly EUROPE_ENDPOINT: string;
+    static readonly MOONCAKE_ENDPOINT: string;
+    static readonly Public: string;
+    static readonly EU: string;
+    static readonly lcwEUDomainNames: Array<string>;
+}

package/lib/types/common/interfaces/IContextDataStore.d.ts

@@ -6,9 +6,9 @@ export interface IContextDataStore {
     /**
      * setData: Set data to data store
      */
-    setData: (key: string, value: string) => void;
+    setData: (key: string, value: any, type: string) => void;
     /**
      * removeData: Remove data from data store by key
      */
-    removeData?: (key: string) => void;
+    removeData: (key: string, type: string) => void;
 }

package/lib/types/common/storage/default/defaultCacheManager.d.ts

@@ -0,0 +1,4 @@
+export declare class defaultCacheManager {
+    static InternalCache: any;
+}
+export declare const registerBroadcastServiceForLocalStorage: (orgid: string, widgetId: string, widgetInstanceId: string) => void;

package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts

@@ -0,0 +1,2 @@
+import { IContextDataStore } from "../../interfaces/IContextDataStore";
+export declare const defaultClientDataStoreProvider: () => IContextDataStore;

package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts

@@ -0,0 +1,6 @@
+export declare const defaultInitializeInMemoryDataStore: (widgetId: string) => void;
+export declare const inMemoryDataStore: () => {
+    getData: (key: string) => any;
+    setData: (key: any, data: any) => void;
+    removeData: (key: string) => void;
+};

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -17,6 +17,33 @@ export declare enum LogLevel {
     WARN = "WARN",
     ERROR = "ERROR"
 }
+export declare enum BroadcastEvent {
+    LoadPostChatSurvey = "LoadPostChatSurvey",
+    ChatEnded = "ChatEnded",
+    NewMessageNotification = "NewMessageNotification",
+    UnreadMessageCount = "UnreadMessageCount",
+    StartProactiveChat = "StartProactiveChat",
+    ProactiveChatStartChat = "ProactiveChatStartChat",
+    ProactiveChatStartPopoutChat = "ProactiveChatStartPopoutChat",
+    ProactiveChatIsInPopoutMode = "ProactiveChatIsInPopoutMode",
+    ResetProactiveChatParams = "ResetProactiveChatParams",
+    InvalidAdaptiveCardFormat = "InvalidAdaptiveCardFormat",
+    NewMessageSent = "NewMessageSent",
+    NewMessageReceived = "NewMessageReceived",
+    HistoryMessageReceived = "HistoryMessageReceived",
+    RedirectPageRequest = "RedirectPageRequest",
+    StartChat = "StartChat",
+    StartUnauthenticatedReconnectChat = "StartUnauthenticatedReconnectChat",
+    InitiateEndChat = "InitiateEndChat",
+    SetCustomContext = "SetCustomContext",
+    ChatRetrievedFromCache = "ChatRetrievedFromCache",
+    MaximizeChat = "MaximizeChat",
+    ChatInitiated = "ChatInitiated",
+    CloseChat = "CloseChat",
+    InitiateEndChatOnBrowserUnload = "InitiateEndChatOnBrowserUnload",
+    ClosePopoutWindow = "ClosePopoutWindow",
+    RaiseErrorEvent = "RaiseErrorEvent"
+}
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
     LocalVideoStreamAdded = "LocalVideoStreamAdded",
@@ -26,8 +53,8 @@ export declare enum TelemetryEvent {
     CallDisconnected = "CallDisconnected",
     CallDisconnectedException = "CallDisconnectedException",
     IncomingCallEnded = "incomingCallEnded",
-    VoiceVideoInitialize = "VoiceVideoInitialize",
-    VoiceVideoInitializeException = "VoiceVideoInitializeException",
+    VoiceVideoSdkInitialize = "VoiceVideoSdkInitialize",
+    VoiceVideoSdkInitializeException = "VoiceVideoSdkInitializeException",
     VoiceVideoLoading = "VoiceVideoLoading",
     VoiceVideoNotLoaded = "VoiceVideoNotLoaded",
     VoiceVideoLoadingException = "VoiceVideoLoadingException",
@@ -53,9 +80,12 @@ export declare enum TelemetryEvent {
     PostChatContextCallSucceed = "PostChatContextCallSucceed",
     PostChatContextCallFailed = "PostChatContextCallFailed",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
+    ClientDataStoreProviderFailed = "ClientDataStoreProviderFailed",
+    InMemoryDataStoreFailed = "InMemoryDataStoreFailed",
     WebChatLoaded = "WebChatLoaded",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
+    WidgetLoadStarted = "WidgetLoadStarted",
     WidgetLoadComplete = "WidgetLoadComplete",
     WidgetLoadFailed = "WidgetLoadFailed",
     StartChatMethodException = "StartChatMethodException",
@@ -63,7 +93,10 @@ export declare enum TelemetryEvent {
     PrechatSurveyLoaded = "PrechatSurveyLoaded",
     PrechatSubmitted = "PrechatSubmitted",
     StartChatSDKCall = "StartChatCall",
-    EndChatSDKCall = "EndChatCall",
+    StartChatEventRecevied = "StartChatEventReceived",
+    EndChatSDKCall = "EndChatSDKCall",
+    EndChatEventReceived = "EndChatEventReceived",
+    WindowClosed = "WindowClosed",
     OnNewMessageFailed = "OnNewMessageFailed",
     OnNewMessageAudioNotificationFailed = "OnNewMessageAudioNotificationFailed",
     DownloadTranscriptResponseNullOrUndefined = "DownloadTranscriptResponseNullOrUndefined",
@@ -77,6 +110,7 @@ export declare enum TelemetryEvent {
     LoadingPaneLoaded = "LoadingPaneLoaded",
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
+    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
     PostChatSurveyLoaded = "PostChatSurveyLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",
     ProactiveChatPaneLoaded = "ProactiveChatPaneLoaded",
@@ -87,17 +121,29 @@ export declare enum TelemetryEvent {
     EmailTranscriptButtonClicked = "EmailTranscriptButtonClicked",
     EmailTranscriptCancelButtonClicked = "EmailTranscriptCancelButtonClicked",
     AudioToggleButtonClicked = "AudioToggleButtonClicked",
+    SuppressBotMagicCodeSucceeded = "SuppressBotMagicCodeSucceeded",
+    SuppressBotMagicCodeFailed = "SuppressBotMagicCodeFailed",
+    GetConversationDetailsException = "GetConversationDetailsException",
+    BrowserUnloadEventStarted = "BrowserUnloadEventStarted",
+    GetAuthTokenCalled = "GetAuthTokenCalled",
+    GetAuthTokenFailed = "GetAuthTokenFailed",
+    ReceivedNullOrEmptyToken = "ReceivedNullOrEmptyToken",
+    CustomerVoiceResponsePageLoaded = "CustomerVoiceResponsePageLoaded",
+    CustomerVoiceFormResponseSubmitted = "CustomerVoiceFormResponseSubmitted",
+    CustomerVoiceFormResponseError = "CustomerVoiceFormResponseError",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",
     QueuePositionMessageRecieved = "QueuePositionMessageRecieved",
     AverageWaitTimeMessageRecieved = "AverageWaitTimeMessageRecieved",
     DataMaskingRuleApplied = "DataMaskingRuleApplied",
+    DataMaskingRuleApplyFailed = "DataMaskingRuleApplyFailed",
     IC3ClientEvent = "IC3ClientEvent",
     ConversationEndedThreadEventReceived = "ConversationEndedThreadEventReceived",
     InvalidConfiguration = "InvalidConfiguration",
     SendTypingIndicatorSucceeded = "SendTypingIndicatorSucceeded",
     SendTypingIndicatorFailed = "SendTypingIndicatorFailed",
+    WebChatEvent = "WebChatEvent",
     PreChatSurveyStartChatMethodFailed = "PreChatSurveyStartChatMethodFailed",
     ChatAlreadyTriggered = "ChatAlreadyTriggered",
     StartProactiveChatEventReceived = "StartProactiveChatEventReceived",
@@ -106,16 +152,19 @@ export declare enum TelemetryEvent {
     ProactiveChatRejected = "ProactiveChatRejected",
     IncomingProactiveChatScreenLoaded = "IncomingProactiveChatScreenLoaded",
     ProactiveChatClosed = "ProactiveChatClosed",
-    ProactiveChatStartChat = "ProactiveChatStartChat",
-    ProactiveChatStartPopoutChat = "ProactiveChatStartPopoutChat",
     ReconnectChatContinueConversation = "ReconnectChatContinueConversation",
     ReconnectChatStartNewConversation = "ReconnectChatStartNewConversation",
     ReconnectChatMinimize = "ReconnectChatMinimize",
-    ChatWidgetStateChanged = "ChatWidgetStateChanged"
+    MessageSent = "MessageSent",
+    MessageReceived = "MessageReceived",
+    CustomContextReceived = "CustomContextReceived",
+    NetworkDisconnected = "NetworkDisconnected",
+    NetworkReconnected = "NetworkReconnected"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;
     payload: TelemetryData;
+    telemetryInfo?: any;
 }
 export declare class TelemetryConstants {
     private static map;

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -11,6 +11,7 @@ export interface TelemetryEventWrapper {
     Description?: string;
     ExceptionDetails?: any;
     ElapsedTimeInMilliseconds?: number;
+    Data?: any;
 }
 export declare class TelemetryHelper {
     static callId: string;
@@ -35,4 +36,5 @@ export declare class TelemetryHelper {
     static logActionEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logConfigDataEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
+    static logWebChatEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
 }

package/lib/types/common/telemetry/definitions/Contracts.d.ts

@@ -7,8 +7,9 @@ export interface BaseContract {
     OrganizationId: string;
     LCWRuntimeId: string;
     CurrentRequestId: string;
-    ExceptionDetails?: string;
+    ExceptionDetails?: any;
     LogLevel: string;
+    Description?: string;
 }
 export interface ConfigValidationContract extends BaseContract {
     Event?: string;
@@ -31,6 +32,8 @@ export interface LoadContract extends BaseContract {
 export interface ActionsContract extends BaseContract {
     Event?: string;
     ActionType?: string;
+    Description?: string;
+    CustomProperties?: any;
 }
 export interface IC3ClientContract extends BaseContract {
     Event?: string;
@@ -40,7 +43,6 @@ export interface IC3ClientContract extends BaseContract {
     EndpointId?: string;
     ErrorCode?: string;
     ShouldBubbleToHost?: boolean;
-    Description?: string;
 }
 export interface OCChatSDKContract extends BaseContract {
     RequestId: string;
@@ -58,7 +60,6 @@ export interface WebChatContract extends BaseContract {
 export interface CallingContract extends BaseContract {
     CallId?: string;
     Event?: string;
-    Description?: string;
 }
 export interface ACSAdapterContract extends BaseContract {
     Description?: string;
@@ -68,6 +69,5 @@ export interface ACSAdapterContract extends BaseContract {
     TimeStamp?: string;
     Event?: string;
     ErrorCode?: string;
-    ExceptionDetails?: any;
 }
 export declare type TelemetryContract = OCChatSDKContract | IC3ClientContract | ActionsContract | LoadContract | WebChatContract | ConfigValidationContract | CallingContract | ACSAdapterContract | BaseContract | any;

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -1,4 +1,7 @@
-export interface ConfigValidationTelemetryData {
+export interface BaseTelemetryData {
+    Data?: any;
+}
+export interface ConfigValidationTelemetryData extends BaseTelemetryData {
     Event?: string;
     RequestId?: string;
     LCWVersion?: string;
@@ -8,7 +11,7 @@ export interface ConfigValidationTelemetryData {
     ExceptionDetails?: object;
     Domain?: string;
 }
-export interface LoadTelemetryData {
+export interface LoadTelemetryData extends BaseTelemetryData {
     Event?: string;
     ResourcePath?: string;
     ElapsedTimeInMilliseconds?: number;
@@ -20,18 +23,18 @@ export interface LoadTelemetryData {
     OCChatWidgetVersion?: string;
     OCChatComponentsVersion?: string;
 }
-export interface MessageProcessingErrorData {
+export interface MessageProcessingErrorData extends BaseTelemetryData {
     Event: string;
     ExceptionDetails: object;
 }
-export interface OCChatSDKTelemetryData {
+export interface OCChatSDKTelemetryData extends BaseTelemetryData {
     RequestId: string;
     Event?: string;
     ElapsedTimeInMilliseconds?: number;
     TransactionId: string;
     ExceptionDetails?: object;
 }
-export interface IC3ClientTelemetryData {
+export interface IC3ClientTelemetryData extends BaseTelemetryData {
     SubscriptionId?: string;
     EndpointUrl?: string;
     EndpointId?: string;
@@ -42,7 +45,7 @@ export interface IC3ClientTelemetryData {
     ShouldBubbleToHost?: boolean;
     Description?: string;
 }
-export interface WebChatTelemetryData {
+export interface WebChatTelemetryData extends BaseTelemetryData {
     data?: any;
     dimensions?: any;
     duration?: number;
@@ -53,7 +56,7 @@ export interface WebChatTelemetryData {
     name?: string;
     type?: string;
 }
-export interface ACSAdapterTelemetryData {
+export interface ACSAdapterTelemetryData extends BaseTelemetryData {
     Description?: string;
     ACSUserId?: string;
     ChatThreadId?: string;
@@ -63,14 +66,15 @@ export interface ACSAdapterTelemetryData {
     ErrorCode?: string;
     ExceptionDetails?: any;
 }
-export interface ActionTelemetryData {
+export interface ActionTelemetryData extends BaseTelemetryData {
     Event?: string;
     ElapsedTimeInMilliseconds?: number;
     ActionType?: string;
     ExceptionDetails?: object;
     Description?: string;
+    CustomProperties?: any;
 }
-export interface CallingTelemetryData {
+export interface CallingTelemetryData extends BaseTelemetryData {
     CallId?: string;
     Event?: string;
     ElapsedTimeInMilliseconds?: number;

package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts

@@ -32,13 +32,17 @@ export interface ITelemetryConfig {
     /**
     * Omnichannel chat widget version
     */
-    chatWidgetVersion?: string;
+    chatWidgetVersion: string;
     /**
     * Omnichannel chat components version
     */
-    chatComponentVersion?: string;
+    chatComponentVersion: string;
     /**
     * Omnichannel Chat SDK Version
     */
-    OCChatSDKVersion?: string;
+    OCChatSDKVersion: string;
+    /**
+    * LCW Runtime Id
+    */
+    LCWRuntimeId?: string;
 }

package/lib/types/common/utils.d.ts

@@ -18,6 +18,13 @@ export declare const extractPreChatSurveyResponseValues: (preChatSurvey: string,
     value: string;
 }[]) => {};
 export declare const isNullOrUndefined: (obj: any) => boolean;
-export declare const isNullOrEmptyString: (s: string) => boolean;
+export declare const isNullOrEmptyString: (s: string | null) => boolean;
 export declare const newGuid: () => string;
 export declare const createTimer: () => ITimer;
+export declare const getDomain: (hostValue: any) => string;
+export declare const getWidgetCacheId: (orgId: string, widgetId: string, widgetInstanceId: string) => string;
+export declare const getWidgetEndChatEventName: (orgId: string, widgetId: string, widgetInstanceId: string) => string;
+export declare const getStateFromCache: (orgId: string, widgetId: string, widgetInstanceId: string) => any;
+export declare const isUndefinedOrEmpty: (object: any) => boolean;
+export declare const addDelayInMs: (ms: number) => Promise<void>;
+export declare const getBroadcastChannelName: (widgetId: string, widgetInstanceId: string) => string;

package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts

@@ -1,3 +1,4 @@
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
 import { IConfirmationPaneStatefulProps } from "./IConfirmationPaneStatefulProps";
 export interface IConfirmationPaneStatefulParams extends IConfirmationPaneStatefulProps {
     /**
@@ -5,10 +6,9 @@ export interface IConfirmationPaneStatefulParams extends IConfirmationPaneStatef
      */
     setPostChatContext: () => Promise<void>;
     /**
-     * endChat: Internal Prop injected for triggering end of a chat using chatSDK
+     * prepareEndChat: Internal Prop injected for checking PostChat contexts and trigerring end of chat
      * @param adapter : The chat adapter for the live chat session
-     * @param skipEndChatSDK : If set to true endchat will skip chatSDK endChat call
-     * @param skipCloseChat : If set to true endchat will skip closing the live chat instance
+     * @param state : The chat state where the conversation is currently in
      */
-    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean) => Promise<void>;
+    prepareEndChat: (adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
 }

package/lib/types/components/footerstateful/audionotificationstateful/interfaces/IAudioNotificationStatefulParams.d.ts

@@ -1,5 +1,4 @@
 export interface IAudioNotificationStatefulParams {
     audioSrc?: string;
-    hideAudioNotificationButton?: boolean;
     isAudioMuted?: boolean;
 }

package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts

@@ -15,6 +15,7 @@ export interface IHeaderStatefulParams {
      * @param adapter : The chat adapter for the live chat session
      * @param skipEndChatSDK : If set to true endchat will skip chatSDK endChat call
      * @param skipCloseChat : If set to true endchat will skip closing the live chat instance
+     * @param postMessageToOtherTab : If set to true endchat will send a message to other tabs(multi-tabs)
      */
-    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean) => Promise<void>;
+    endChat: (adapter: any, skipEndChatSDK?: boolean, skipCloseChat?: boolean, postMessageToOtherTab?: boolean) => Promise<void>;
 }

package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts

@@ -0,0 +1,14 @@
+export declare class ActivityStreamHandler {
+    static restoreDeferred: any;
+    static restorePromise: Promise<any>;
+    /**
+     * Use of a deferred pattern, to hold the execution of the activity.
+     *
+     * */
+    static cork(): void;
+    /**
+     * Resolve the promise, releasing it to continue with the execution of the activity.
+     *
+     * */
+    static uncork(): void;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts

@@ -0,0 +1,5 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class DefaultActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    next(activity: any): Promise<boolean>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts

@@ -0,0 +1,6 @@
+export interface IActivitySubscriber {
+    observer: any;
+    next(activity: any): Promise<any>;
+    applicable?(activity: any): boolean;
+    apply?(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts

@@ -0,0 +1,7 @@
+import { IActivitySubscriber } from "./IActivitySubscriber";
+export declare class PauseActivitySubscriber implements IActivitySubscriber {
+    observer: any;
+    apply(activity: any): Promise<void>;
+    applicable(activity: any): boolean;
+    next(activity: any): Promise<any>;
+}

package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts

@@ -0,0 +1,7 @@
+export declare class ChatAdapterShim {
+    chatAdapter: any;
+    activityObserver: any;
+    private subscribers;
+    constructor(chatAdapter: any);
+    addSubscriber(subscriber: any): void;
+}

package/lib/types/components/livechatwidget/common/Deferred.d.ts

@@ -0,0 +1,9 @@
+export declare class Deferred<T> {
+    private _promise;
+    private _resolve;
+    private _reject;
+    constructor();
+    resolve: (value?: any | PromiseLike<T>) => void;
+    reject: (value?: any | PromiseLike<T>) => void;
+    get promise(): Promise<T>;
+}

package/lib/types/components/livechatwidget/common/authHelper.d.ts

@@ -0,0 +1,5 @@
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
+declare const getAuthClientFunction: (chatConfig: ChatConfig | undefined) => string | undefined;
+declare const handleAuthentication: (chatSDK: any, chatConfig: ChatConfig | undefined, getAuthToken: ((authClientFunction?: string | undefined) => Promise<string | null>) | undefined) => Promise<boolean>;
+declare const removeAuthTokenProvider: (chatSDK: any) => void;
+export { getAuthClientFunction, handleAuthentication, removeAuthTokenProvider };

package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts

@@ -0,0 +1,2 @@
+import { IScrollBarProps } from "../../interfaces/IScrollBarProps";
+export declare const defaultScrollBarProps: IScrollBarProps;

package/lib/types/components/livechatwidget/common/endChat.d.ts

@@ -1,4 +1,7 @@
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-export declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined) => Promise<void>;
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+declare const prepareEndChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, state: ILiveChatWidgetContext) => Promise<void>;
+declare const endChat: (props: ILiveChatWidgetProps, chatSDK: any, setAdapter: any, setWebChatStyles: any, dispatch: Dispatch<ILiveChatWidgetAction>, adapter: any, skipEndChatSDK?: boolean | undefined, skipCloseChat?: boolean | undefined, postMessageToOtherTab?: boolean | undefined) => Promise<void>;
+export { prepareEndChat, endChat };

package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts

@@ -1,7 +1,9 @@
 import "regenerator-runtime/runtime";
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
 import { Dispatch } from "react";
 import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetAction";
-import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
-declare const getReconnectIdForAuthenticatedChat: (props: ILiveChatWidgetProps, chatSDK: any) => Promise<string | undefined>;
-declare const handleUnauthenticatedReconnectChat: (dispatch: Dispatch<ILiveChatWidgetAction>, reconnectId: string, initStartChat: any) => Promise<void>;
-export { getReconnectIdForAuthenticatedChat, handleUnauthenticatedReconnectChat };
+import { ILiveChatWidgetContext } from "../../../contexts/common/ILiveChatWidgetContext";
+declare const handleChatReconnect: (chatSDK: any, props: any, dispatch: Dispatch<ILiveChatWidgetAction>, setAdapter: any, initStartChat: any, state: ILiveChatWidgetContext) => Promise<void>;
+declare const getChatReconnectContext: (chatSDK: any, chatConfig: ChatConfig, props: any, isAuthenticatedChat: boolean) => Promise<any>;
+declare const isReconnectEnabled: (chatConfig: ChatConfig) => any;
+export { handleChatReconnect, isReconnectEnabled, getChatReconnectContext };

package/lib/types/components/livechatwidget/common/shareObservable.d.ts

@@ -0,0 +1 @@
+export declare function shareObservable(observable: any): any;