@microsoft/omnichannel-chat-widget 0.1.0-main.47ede4d → 0.1.0-main.5854782

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -13,8 +13,6 @@ var _Constants = require("../common/Constants");
 
 var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
 
-var _TelemetryManager = require("../common/telemetry/TelemetryManager");
-
 const createOnNewAdapterActivityHandler = (chatId, userId) => {
   const onNewAdapterActivityHandler = activity => {
     var _activity$channelData, _activity$channelData2, _activity$channelData3;
@@ -29,18 +27,16 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
 
   const raiseMessageEvent = activity => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message) {
-      var _TelemetryManager$Int, _activity$from;
+      var _text, _text2, _activity$channelData4, _activity$from;
 
       const payload = {
+        // To identify hidden contents vs empty content
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: activity === null || activity === void 0 ? void 0 : activity.text,
-        id: activity === null || activity === void 0 ? void 0 : activity.id,
+        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
         type: activity === null || activity === void 0 ? void 0 : activity.type,
         timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
-        chatId: chatId,
         userId: userId,
-        conversationId: ((_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId) ?? "",
-        channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
+        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
         messageType: ""
       };
 
@@ -59,18 +55,18 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
           Description: "New message sent"
         });
       } else {
-        var _activity$channelData4, _activity$channelData5;
+        var _activity$channelData5, _activity$channelData6;
 
-        if (activity !== null && activity !== void 0 && (_activity$channelData4 = activity.channelData) !== null && _activity$channelData4 !== void 0 && (_activity$channelData5 = _activity$channelData4.tags) !== null && _activity$channelData5 !== void 0 && _activity$channelData5.includes(_Constants.Constants.systemMessageTag)) {
+        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.systemMessageTag)) {
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           payload.messageType = _Constants.Constants.systemMessageTag;
         } else {
-          var _activity$channelData6, _activity$channelData7, _activity$channelData8;
+          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
 
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.tags) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
           const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
 
@@ -90,7 +86,8 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
 
         _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.MessageReceived,
-          Description: "New message received"
+          Description: "New message received",
+          Data: payload
         });
       }
     }

package/lib/esm/common/Constants.js

@@ -4,6 +4,10 @@ function _defineProperty(obj, key, value) { if (key in obj) { Object.definePrope
 
 export class Constants {}
 
+_defineProperty(Constants, "magicCodeBroadcastChannel", "MagicCodeChannel");
+
+_defineProperty(Constants, "magicCodeResponseBroadcastChannel", "MagicCodeResponseChannel");
+
 _defineProperty(Constants, "systemMessageTag", "system");
 
 _defineProperty(Constants, "userMessageTag", "user");
@@ -36,8 +40,6 @@ _defineProperty(Constants, "false", "false");
 
 _defineProperty(Constants, "maximumUnreadMessageCount", 99);
 
-_defineProperty(Constants, "widgetStateDataKey", "LcwChatWidgetState");
-
 _defineProperty(Constants, "channelIdKey", "ChannelId-");
 
 _defineProperty(Constants, "ChannelId", "lcw");
@@ -72,6 +74,14 @@ _defineProperty(Constants, "averageWaitTimeMessageTag", "averagewaittime");
 
 _defineProperty(Constants, "message", "message");
 
+_defineProperty(Constants, "hiddenTag", "Hidden");
+
+_defineProperty(Constants, "prefixTimestampTag", "ServerMessageTimestamp_");
+
+_defineProperty(Constants, "acsChannel", "ACS_CHANNEL");
+
+_defineProperty(Constants, "publicMessageTag", "public");
+
 _defineProperty(Constants, "supportedAdaptiveCardContentTypes", ["application/vnd.microsoft.card.adaptive", "application/vnd.microsoft.card.audio", "application/vnd.microsoft.card.hero", "application/vnd.microsoft.card.receipt", "application/vnd.microsoft.card.thumbnail", "application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"]);
 
 _defineProperty(Constants, "maxUploadFileSize", "500000");
@@ -122,8 +132,6 @@ _defineProperty(Constants, "InputSubmit", "InputSubmit");
 
 _defineProperty(Constants, "ReconnectIdAttributeName", "oc.reconnectid");
 
-_defineProperty(Constants, "redirectPageRequest", "redirectPageRequest");
-
 _defineProperty(Constants, "LiveChatWidget", "LiveChatWidgetNew");
 
 _defineProperty(Constants, "GuidPattern", "xx-x-4m-ym-xxx");
@@ -148,6 +156,12 @@ _defineProperty(Constants, "internetConnectionTestUrl", "https://ocsdk-prod.azur
 
 _defineProperty(Constants, "internetConnectionTestUrlText", "Omnichannel Connect Test");
 
+_defineProperty(Constants, "ChatWidgetStateChangedPrefix", "ChatWidgetStateChanged");
+
+_defineProperty(Constants, "PostChatLoadingDurationInMs", 2000);
+
+_defineProperty(Constants, "BrowserUnloadConfirmationMessage", "Do you want to leave chat?");
+
 export const Regex = (_class = class Regex {}, _defineProperty(_class, "EmailRegex", "(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?\\.)+[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?|[a-zA-Z0-9-]*[a-zA-Z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])"), _class);
 export class HtmlIdNames {}
 
@@ -257,6 +271,15 @@ export let ChatSDKError;
   ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
 })(ChatSDKError || (ChatSDKError = {}));
 
+export let EnvironmentVersion;
+
+(function (EnvironmentVersion) {
+  EnvironmentVersion["prod"] = "prod";
+  EnvironmentVersion["dogfood"] = "df";
+  EnvironmentVersion["int"] = "int";
+  EnvironmentVersion["test"] = "test";
+})(EnvironmentVersion || (EnvironmentVersion = {}));
+
 export class TranscriptConstants {}
 
 _defineProperty(TranscriptConstants, "ChatTranscriptsBodyColor", "#F5F5F5");
@@ -277,4 +300,22 @@ _defineProperty(TranscriptConstants, "InternalMode", "internal");
 
 _defineProperty(TranscriptConstants, "AgentDialogColor", "#2266E3");
 
-_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+
+export class AriaTelemetryConstants {}
+
+_defineProperty(AriaTelemetryConstants, "GERMANY_ENDPOINT", "https://de.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "GCCH_ENDPOINT", "https://tb.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "DOD_ENDPOINT", "https://pf.pipe.aria.microsoft.com/Collector/3.0");
+
+_defineProperty(AriaTelemetryConstants, "EUROPE_ENDPOINT", "https://eu-mobile.events.data.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "MOONCAKE_ENDPOINT", "");
+
+_defineProperty(AriaTelemetryConstants, "Public", "Public");
+
+_defineProperty(AriaTelemetryConstants, "EU", "Europe");
+
+_defineProperty(AriaTelemetryConstants, "lcwEUDomainNames", ["crm4.omnichannelengagementhub.com", "crm12.omnichannelengagementhub.com", "crm16.omnichannelengagementhub.com", "crm17.omnichannelengagementhub.com", "crm19.omnichannelengagementhub.com"]);

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -26,15 +26,29 @@ export let BroadcastEvent; // Events being logged
 
 (function (BroadcastEvent) {
   BroadcastEvent["LoadPostChatSurvey"] = "LoadPostChatSurvey";
-  BroadcastEvent["EndChat"] = "EndChat";
+  BroadcastEvent["ChatEnded"] = "ChatEnded";
   BroadcastEvent["NewMessageNotification"] = "NewMessageNotification";
   BroadcastEvent["UnreadMessageCount"] = "UnreadMessageCount";
-  BroadcastEvent["ChatWidgetStateChanged"] = "ChatWidgetStateChanged";
+  BroadcastEvent["StartProactiveChat"] = "StartProactiveChat";
   BroadcastEvent["ProactiveChatStartChat"] = "ProactiveChatStartChat";
   BroadcastEvent["ProactiveChatStartPopoutChat"] = "ProactiveChatStartPopoutChat";
+  BroadcastEvent["ProactiveChatIsInPopoutMode"] = "ProactiveChatIsInPopoutMode";
+  BroadcastEvent["ResetProactiveChatParams"] = "ResetProactiveChatParams";
   BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
   BroadcastEvent["NewMessageSent"] = "NewMessageSent";
   BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
+  BroadcastEvent["RedirectPageRequest"] = "RedirectPageRequest";
+  BroadcastEvent["StartChat"] = "StartChat";
+  BroadcastEvent["StartChatSkippingChatButtonRendering"] = "StartChatSkippingChatButtonRendering";
+  BroadcastEvent["StartUnauthenticatedReconnectChat"] = "StartUnauthenticatedReconnectChat";
+  BroadcastEvent["InitiateEndChat"] = "InitiateEndChat";
+  BroadcastEvent["SetCustomContext"] = "SetCustomContext";
+  BroadcastEvent["ChatRetrievedFromCache"] = "ChatRetrievedFromCache";
+  BroadcastEvent["MaximizeChat"] = "MaximizeChat";
+  BroadcastEvent["ChatInitiated"] = "ChatInitiated";
+  BroadcastEvent["CloseChat"] = "CloseChat";
+  BroadcastEvent["InitiateEndChatOnBrowserUnload"] = "InitiateEndChatOnBrowserUnload";
+  BroadcastEvent["ClosePopoutWindow"] = "ClosePopoutWindow";
 })(BroadcastEvent || (BroadcastEvent = {}));
 
 export let TelemetryEvent;
@@ -85,7 +99,10 @@ export let TelemetryEvent;
   TelemetryEvent["PrechatSurveyLoaded"] = "PrechatSurveyLoaded";
   TelemetryEvent["PrechatSubmitted"] = "PrechatSubmitted";
   TelemetryEvent["StartChatSDKCall"] = "StartChatCall";
-  TelemetryEvent["EndChatSDKCall"] = "EndChatCall";
+  TelemetryEvent["StartChatEventRecevied"] = "StartChatEventReceived";
+  TelemetryEvent["EndChatSDKCall"] = "EndChatSDKCall";
+  TelemetryEvent["EndChatEventReceived"] = "EndChatEventReceived";
+  TelemetryEvent["WindowClosed"] = "WindowClosed";
   TelemetryEvent["OnNewMessageFailed"] = "OnNewMessageFailed";
   TelemetryEvent["OnNewMessageAudioNotificationFailed"] = "OnNewMessageAudioNotificationFailed";
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
@@ -99,6 +116,7 @@ export let TelemetryEvent;
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
+  TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
   TelemetryEvent["ConfirmationPaneLoaded"] = "ConfirmationPaneLoaded";
   TelemetryEvent["ProactiveChatPaneLoaded"] = "ProactiveChatPaneLoaded";
@@ -109,6 +127,12 @@ export let TelemetryEvent;
   TelemetryEvent["EmailTranscriptButtonClicked"] = "EmailTranscriptButtonClicked";
   TelemetryEvent["EmailTranscriptCancelButtonClicked"] = "EmailTranscriptCancelButtonClicked";
   TelemetryEvent["AudioToggleButtonClicked"] = "AudioToggleButtonClicked";
+  TelemetryEvent["SuppressBotMagicCodeSucceeded"] = "SuppressBotMagicCodeSucceeded";
+  TelemetryEvent["SuppressBotMagicCodeFailed"] = "SuppressBotMagicCodeFailed";
+  TelemetryEvent["GetConversationDetailsException"] = "GetConversationDetailsException";
+  TelemetryEvent["BrowserUnloadEventStarted"] = "BrowserUnloadEventStarted";
+  TelemetryEvent["GetAuthTokenCalled"] = "GetAuthTokenCalled";
+  TelemetryEvent["ReceivedNullOrEmptyToken"] = "ReceivedNullOrEmptyToken";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
@@ -120,6 +144,7 @@ export let TelemetryEvent;
   TelemetryEvent["InvalidConfiguration"] = "InvalidConfiguration";
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
+  TelemetryEvent["WebChatEvent"] = "WebChatEvent";
   TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
   TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
   TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
@@ -133,6 +158,7 @@ export let TelemetryEvent;
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
 })(TelemetryEvent || (TelemetryEvent = {}));
 
 export class TelemetryConstants {
@@ -148,6 +174,7 @@ export class TelemetryConstants {
       case TelemetryEvent.LCWChatButtonShow:
       case TelemetryEvent.PrechatSurveyLoaded:
       case TelemetryEvent.LoadingPaneLoaded:
+      case TelemetryEvent.PostChatSurveyLoadingPaneLoaded:
       case TelemetryEvent.PostChatSurveyLoaded:
       case TelemetryEvent.EmailTranscriptLoaded:
       case TelemetryEvent.OutOfOfficePaneLoaded:
@@ -174,15 +201,23 @@ export class TelemetryConstants {
       case TelemetryEvent.PreChatSurveyStartChatMethodFailed:
       case TelemetryEvent.HeaderCloseButtonClicked:
       case TelemetryEvent.HeaderMinimizeButtonClicked:
+      case TelemetryEvent.MessageSent:
+      case TelemetryEvent.MessageReceived:
+      case TelemetryEvent.CustomContextReceived:
+      case TelemetryEvent.BrowserUnloadEventStarted:
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:
+      case TelemetryEvent.StartChatEventRecevied:
       case TelemetryEvent.StartChatMethodException:
       case TelemetryEvent.CloseChatMethodException:
+      case TelemetryEvent.StartProactiveChatEventReceived:
       case TelemetryEvent.StartProactiveChatMethodFailed:
       case TelemetryEvent.OnNewMessageFailed:
       case TelemetryEvent.OnNewMessageAudioNotificationFailed:
       case TelemetryEvent.GetConversationDetailsCallFailed:
+      case TelemetryEvent.EndChatSDKCall:
+      case TelemetryEvent.EndChatEventReceived:
       case TelemetryEvent.EndChatSDKCallFailed:
       case TelemetryEvent.PostChatContextCallFailed:
       case TelemetryEvent.PostChatContextCallSucceed:

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -1,6 +1,6 @@
 function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 
-import { ScenarioType } from "./TelemetryConstants";
+import { ScenarioType, TelemetryEvent } from "./TelemetryConstants";
 import { newGuid } from "../utils";
 import { TelemetryManager } from "./TelemetryManager";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -259,4 +259,16 @@ _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
     }
   };
   BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: TelemetryEvent.WebChatEvent,
+    logLevel: logLevel,
+    payload: { ...payload,
+      type: TelemetryEvent.WebChatEvent,
+      scenarioType: ScenarioType.WEBCHAT
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
 });

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -5,6 +5,7 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
 import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
+import { TelemetryHelper } from "./TelemetryHelper";
 export class TelemetryTimers {}
 
 _defineProperty(TelemetryTimers, "LcwLoadToChatButtonTimer", void 0);
@@ -68,8 +69,15 @@ export const RegisterLoggers = () => {
 
   const logTelemetry = telemetryEvent => {
     loggers.map(logger => {
+      var _payload;
+
       const logLevel = telemetryEvent.logLevel ?? LogLevel.INFO;
-      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload));
+      const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? ScenarioType.UNDEFINED;
+      const telemetryInput = parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType);
+      telemetryInput.telemetryInfo = {
+        telemetryInfo: TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput)
+      };
+      logger.log(logLevel, telemetryInput);
     });
   };
 

package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js

@@ -3,5 +3,8 @@ export const defaultTelemetryConfiguration = {
   telemetryDisabled: false,
   disableConsoleLog: false,
   telemetryLoggers: [],
-  ariaConfigurations: defaultAriaConfig
+  ariaConfigurations: defaultAriaConfig,
+  chatWidgetVersion: "0.0.0-0",
+  chatComponentVersion: "0.0.0-0",
+  OCChatSDKVersion: "0.0.0-0"
 };

package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -1,9 +1,9 @@
-import { isNullOrEmptyString, isNullOrUndefined } from "../../utils";
+import { getDomain, isNullOrEmptyString, isNullOrUndefined } from "../../utils";
 import AWTEventProperties from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTEventProperties";
 import AWTLogManager from "@microsoft/omnichannel-chat-sdk/lib/external/aria/webjs/AWTLogManager";
 import { AWTPiiKind } from "@microsoft/omnichannel-chat-sdk/lib/external/aria/common/Enums";
-import { Constants } from "../../Constants";
-import { TelemetryHelper } from "../TelemetryHelper";
+import { Constants, AriaTelemetryConstants, EnvironmentVersion } from "../../Constants";
+import { TelemetryManager } from "../TelemetryManager";
 export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUriForTelemetry, ariaTelemetryApplicationName) => {
   let _logger;
 
@@ -15,6 +15,21 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
 
       if (!isNullOrEmptyString(collectiorUriForTelemetry)) {
         configuration.collectorUri = collectiorUriForTelemetry;
+      } else {
+        if (TelemetryManager.InternalTelemetryData.environmentVersion == EnvironmentVersion.prod) {
+          var _TelemetryManager$Int;
+
+          const orgUrl = (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.orgUrl;
+
+          if (!isNullOrUndefined(orgUrl)) {
+            // If the given org is a Production EU org, modify the Aria collector uri
+            const region = getDomain(orgUrl);
+
+            if (region === AriaTelemetryConstants.EU) {
+              configuration.collectorUri = AriaTelemetryConstants.EUROPE_ENDPOINT;
+            }
+          }
+        }
       }
 
       try {
@@ -33,18 +48,25 @@ export const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, colle
 
   const ariaLogger = {
     log: (logLevel, telemetryInput) => {
-      let property;
-      const eventProperties = new AWTEventProperties();
-      const event = TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput);
-      eventProperties.setName(telemetryInput.scenarioType);
-
-      for (const key of Object.keys(event)) {
-        property = typeof event[key] === "object" ? JSON.stringify(event[key]) : event[key];
-        eventProperties.setProperty(key, property);
-      }
+      try {
+        let property;
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo;
+        const eventProperties = new AWTEventProperties();
+        eventProperties.setName(telemetryInput.scenarioType);
 
-      eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
-      logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+        if (telemetryInfo) {
+          for (const key of Object.keys(telemetryInfo)) {
+            property = typeof telemetryInfo[key] === "object" ? JSON.stringify(telemetryInfo[key]) : telemetryInfo[key];
+            eventProperties.setProperty(key, property);
+          }
+
+          eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, Constants.LiveChatWidget, AWTPiiKind.GenericData);
+        }
+
+        logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+      } catch (error) {
+        console.error("Error in logging telemetry to Aria logger:" + error);
+      }
     },
     dispose: () => {
       AWTLogManager.flush(function () {

package/lib/esm/common/telemetry/loggers/consoleLogger.js

@@ -4,27 +4,28 @@ export const consoleLogger = () => {
   const consoleLogger = {
     log: (logLevel, telemetryInput) => {
       const payload = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.payload && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload : "";
+      const telemetryInfo = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.telemetryInfo && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo : "";
 
       try {
         switch (logLevel) {
           case LogLevel.INFO:
-            console.info(Constants.LiveChatWidget, payload);
+            console.info(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.DEBUG:
-            console.debug(Constants.LiveChatWidget, payload);
+            console.debug(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.WARN:
-            console.warn(Constants.LiveChatWidget, payload);
+            console.warn(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case LogLevel.ERROR:
-            console.error(Constants.LiveChatWidget, payload);
+            console.error(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           default:
-            console.debug(Constants.LiveChatWidget, payload);
+            console.debug(Constants.LiveChatWidget, payload, telemetryInfo);
             break;
         }
       } catch (ex) {

package/lib/esm/common/utils.js

@@ -1,5 +1,8 @@
-import { Constants, LocaleConstants } from "./Constants";
+import { AriaTelemetryConstants, Constants, LocaleConstants } from "./Constants";
+import { DataStoreManager } from "./contextDataStore/DataStoreManager";
 import { KeyCodes } from "./KeyCodes";
+import { BroadcastEvent } from "./telemetry/TelemetryConstants";
+import { Md5 } from "md5-typescript";
 
 const getElementBySelector = selector => {
   let element;
@@ -276,4 +279,64 @@ export const createTimer = () => {
     }
 
   };
+}; // Returns the domain of the org
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const getDomain = hostValue => {
+  for (let i = 0; i < AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
+    if (hostValue.endsWith(AriaTelemetryConstants.lcwEUDomainNames[i])) {
+      return AriaTelemetryConstants.EU;
+    }
+  }
+
+  return AriaTelemetryConstants.Public;
+};
+export const getWidgetCacheId = (orgId, widgetId, widgetInstanceId) => {
+  const widgetCacheId = `${widgetInstanceId}_${orgId}_${widgetId}`;
+  return Md5.init(widgetCacheId);
+};
+export const getWidgetEndChatEventName = (orgId, widgetId, widgetInstanceId) => {
+  if (!isNullOrEmptyString(widgetInstanceId)) {
+    return `${BroadcastEvent.ChatEnded}_${widgetInstanceId}_${orgId}_${widgetId}`;
+  }
+
+  return `${BroadcastEvent.ChatEnded}_${orgId}_${widgetId}`;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const getStateFromCache = (orgId, widgetId, widgetInstanceId) => {
+  // Getting updated state from cache
+  try {
+    if (DataStoreManager.clientDataStore) {
+      var _DataStoreManager$cli;
+
+      const widgetStateEventName = getWidgetCacheId(orgId, widgetId, widgetInstanceId);
+      const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(widgetStateEventName, "localStorage");
+      const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+      return persistedState;
+    } else {
+      return null;
+    }
+  } catch (error) {
+    console.log(error);
+    return null;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const isUndefinedOrEmpty = object => {
+  if (object) {
+    if (Object.keys(object).length === 0) {
+      return true;
+    }
+
+    return false;
+  } else {
+    return true;
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+export const addDelayInMs = ms => {
+  return new Promise(resolve => setTimeout(resolve, ms));
+};
+export const getBroadcastChannelName = (widgetId, widgetInstanceId) => {
+  return widgetInstanceId && !isNullOrEmptyString(widgetInstanceId) ? `${widgetInstanceId}_${widgetId}` : widgetId;
 };

package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js

@@ -177,6 +177,20 @@ export const CallingContainerStateful = props => {
         });
       }
     });
+    window.addEventListener("beforeunload", () => {
+      if (state.uiStates.isIncomingCall) {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.rejectCall();
+      } else {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.stopCall();
+      }
+
+      voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.close();
+      dispatch({
+        type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+        payload: false
+      });
+      resetCallingStates(true);
+    });
   }, []);
   const controlProps = {
     id: "oc-lcw-callingcontainer",

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -1,6 +1,6 @@
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
-import { ChatButton } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import React, { useEffect, useRef, useState } from "react";
+import { BroadcastService, ChatButton } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../common/Constants";
 import { setFocusOnElement } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
@@ -10,7 +10,7 @@ import { TelemetryTimers } from "../../common/telemetry/TelemetryManager";
 import { defaultOutOfOfficeChatButtonStyleProps } from "./common/styleProps/defaultOutOfOfficeChatButtonStyleProps";
 import useChatContextStore from "../../hooks/useChatContextStore";
 export const ChatButtonStateful = props => {
-  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP;
+  var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
 
   const [state, dispatch] = useChatContextStore();
   const {
@@ -20,20 +20,26 @@ export const ChatButtonStateful = props => {
   } = props; //Setting OutOfOperatingHours Flag
 
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
+  const proactiveChatInNewWindow = useRef(state.appStates.proactiveChatStates.proactiveChatInNewWindow);
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
     subtitleText: "We're online.",
-    hideNotificationBubble: !(state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) || (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true,
-    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? Constants.maximumUnreadMessageCount.toString() + "+" : state.appStates.unreadMessageCount.toString() : "0",
+    hideNotificationBubble: (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true || state.appStates.isMinimized === false,
+    unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     onClick: async () => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.LCWChatButtonClicked
       });
 
-      if (state.appStates.isMinimized) {
+      if (proactiveChatInNewWindow.current) {
+        const proactiveChatIsInPopoutModeEvent = {
+          eventName: BroadcastEvent.ProactiveChatIsInPopoutMode
+        };
+        BroadcastService.postMessage(proactiveChatIsInPopoutModeEvent);
+      } else if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -42,6 +48,7 @@ export const ChatButtonStateful = props => {
         await startChat();
       }
     },
+    unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
@@ -50,6 +57,10 @@ export const ChatButtonStateful = props => {
     titleText: "We're Offline",
     subtitleText: "No agents available",
     onClick: async () => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.LCWChatButtonClicked
+      });
+
       if (state.appStates.isMinimized) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -62,6 +73,7 @@ export const ChatButtonStateful = props => {
         });
       }
     },
+    unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
     ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
@@ -83,6 +95,9 @@ export const ChatButtonStateful = props => {
       });
     }
   }, []);
+  useEffect(() => {
+    proactiveChatInNewWindow.current = state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
   return /*#__PURE__*/React.createElement(ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,
     controlProps: outOfOperatingHours ? outOfOfficeControlProps : controlProps,