@microsoft/omnichannel-chat-widget 0.1.0-main.3d1c026 → 0.1.0-main.7338c17

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,18 +1,18 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
-import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
-import { BroadcastService } from "@microsoft/omnichannel-chat-components"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 export const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter) => {
   try {
     var _props$webChatContain;
 
-    TelemetryHelper.logConfigDataEvent(LogLevel.INFO, {
+    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
       Event: TelemetryEvent.EndChatSDKCall
     });
     await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
@@ -42,6 +42,10 @@ export const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
       type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
       payload: undefined
     });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+      payload: undefined
+    });
     BroadcastService.postMessage({
       eventName: "EndChat"
     });

package/lib/esm/components/livechatwidget/common/initCallingSdk.js

@@ -8,6 +8,9 @@ export const initCallingSdk = async (chatSDK, setVoiceVideoCallingSDK) => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const callingSDK = await chatSDK.getVoiceVideoCalling();
       setVoiceVideoCallingSDK(callingSDK);
+      TelemetryHelper.logCallingEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.CallingSDKLoadSuccess
+      });
       return true;
     }
 

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,5 +1,4 @@
 import { createStore } from "botframework-webchat";
-import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
@@ -23,8 +22,8 @@ import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroll
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
   var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21;
 
@@ -54,15 +53,10 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
       }
 
       if (isPostChatEnabled === "true" && postChatSurveyMode === PostChatSurveyMode.Embed) {
-        dispatch({
-          type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: true
-        });
-        dispatch({
-          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-          payload: ConversationState.Loading
-        });
-        await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+        const loadPostChatEvent = {
+          eventName: "LoadPostChatSurvey"
+        };
+        BroadcastService.postMessage(loadPostChatEvent);
       } else {
         dispatch({
           type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -4,9 +4,19 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { defaultAriaConfig } from "../../../common/telemetry/defaultConfigs/defaultAriaConfig";
 import { defaultInternalTelemetryData } from "../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData";
 import { defaultTelemetryConfiguration } from "../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration";
+import { version as chatComponentVersion } from "@microsoft/omnichannel-chat-components/package.json";
+import { version as chatSdkVersion } from "@microsoft/omnichannel-chat-sdk/package.json";
 export const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
 
+  let widgetPackageInfo;
+
+  try {
+    widgetPackageInfo = require("@microsoft/omnichannel-chat-widget/package.json");
+  } catch (error) {
+    widgetPackageInfo = "0.0.0-0";
+  }
+
   const telemetryConfig = { ...defaultTelemetryConfiguration,
     ...props.telemetryConfig
   };
@@ -16,6 +26,8 @@ export const registerTelemetryLoggers = (props, dispatch) => {
 
     TelemetryManager.InternalTelemetryData = (_props$liveChatContex3 = props.liveChatContextFromCache) === null || _props$liveChatContex3 === void 0 ? void 0 : (_props$liveChatContex4 = _props$liveChatContex3.domainStates) === null || _props$liveChatContex4 === void 0 ? void 0 : _props$liveChatContex4.telemetryInternalData;
   } else {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic;
+
     let telemetryData = { ...defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, defaultTelemetryConfiguration, telemetryConfig),
       ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
@@ -26,9 +38,12 @@ export const registerTelemetryLoggers = (props, dispatch) => {
     }
 
     telemetryData = TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
-    telemetryData.OCChatSDKVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.OCChatSDKVersion;
-    telemetryData.chatComponentVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatComponentVersion;
-    telemetryData.chatWidgetVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatWidgetVersion;
+    telemetryData.OCChatSDKVersion = chatSdkVersion;
+    telemetryData.chatComponentVersion = chatComponentVersion;
+    telemetryData.chatWidgetVersion = widgetPackageInfo;
+    telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
+    telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
+    telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
     dispatch({
       type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -1,20 +1,23 @@
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { ConversationState } from "../../../contexts/common/ConversationState"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) => {
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const context = await chatSDK.getPostChatSurveyContext();
-    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.PostChatContextCallSucceed,
-      Description: "Postchat context call succeed."
-    });
-    dispatch({
-      type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-      payload: context
-    });
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
   } catch (ex) {
     TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
@@ -23,18 +26,15 @@ export const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSur
       }
     });
   }
-  /* -true:   setPostChatContextAndLoadSurvey is called after passing all checks from ConfirmationPane and endChatMiddleware in usual scenario.
-     -false:  Below if condition is needed for multi-tab scenarios. So when agent ends a chat and customer has opened chat in multiple tabs,  
-              all tabs should show post chat survey as per existing functionality. But when an agent end a conversation, Omnichannel SDK 
-              getPostChatSurveyContext returns as invalid conversation. To avoid that, caching the survey url is needed after chat starts and 
-              in this case loadSurvey is false 
-  */
-
 
-  if (loadSurvey) {
+  BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Loading
+    });
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Postchat
     });
-  }
+  });
 };

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,6 +1,7 @@
+import { ChatSDKError, Constants } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { ChatSDKError } from "../../../common/Constants";
 import { ConversationState } from "../../../contexts/common/ConversationState";
+import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
@@ -9,11 +10,15 @@ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { createAdapter } from "./createAdapter";
 import { createTimer } from "../../../common/utils";
 import { getReconnectIdForAuthenticatedChat } from "./reconnectChatHelper";
-import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
-import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
+import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
-  // Getting PreChat Survey Context
+  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
+    return;
+  } // Getting PreChat Survey Context
+
+
   const parseToJson = false;
   const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
   const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
@@ -48,18 +53,18 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
+const initStartChat = async (chatSDK, dispatch, setAdapter, params, persistedState) => {
   try {
     var _TelemetryTimers$Widg;
 
     try {
-      TelemetryHelper.logConfigDataEvent(LogLevel.INFO, {
+      TelemetryTimers.WidgetLoadTimer = createTimer();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.StartChatSDKCall
       });
       await chatSDK.startChat(params);
-      TelemetryTimers.WidgetLoadTimer = createTimer();
     } catch (error) {
-      TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.StartChatMethodException,
         ExceptionDetails: {
           exception: `Failed to setup startChat: ${error}`
@@ -68,24 +73,40 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
     }
 
     const newAdapter = await createAdapter(chatSDK);
-    setAdapter(newAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setAdapter(newAdapter);
 
-    if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
+    if (!persistedState) {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
+      if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+          payload: chatToken
+        });
+      } // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+      const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
       dispatch({
-        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: chatToken
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: liveChatContext
       });
-    }
+      await setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+      await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
 
-    await setPostChatContextAndLoadSurvey(chatSDK, dispatch, false);
-    await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Active
+      });
+    } else {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_STATE,
+        payload: persistedState
+      });
+      await setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+    }
 
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Active
-    });
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.WidgetLoadComplete,
       Description: "Widget load complete",
@@ -93,9 +114,9 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
     });
   } catch (ex) {
     TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
-      Event: TelemetryEvent.StartChatFailed,
+      Event: TelemetryEvent.WidgetLoadFailed,
       ExceptionDetails: {
-        Exception: `Start Chat Failed: ${ex}`
+        Exception: `Widget load Failed: ${ex}`
       }
     });
     NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -111,6 +132,30 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
       });
     }
   }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _DataStoreManager$cli, _persistedState$domai;
+
+  const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(Constants.widgetStateDataKey, "localStorage");
+  const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+
+  if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
+    var _persistedState$domai2;
+
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Loading
+    });
+    const optionalParams = {
+      liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
+    };
+    await initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
+    return true;
+  } else {
+    return false;
+  }
 };
 
 export { prepareStartChat, initStartChat };

package/lib/esm/components/livechatwidget/common/startProactiveChat.js

@@ -2,14 +2,14 @@ import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryCon
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager"; // Defines startProactiveChat callback
-
-export const startProactiveChat = (dispatch, bodyTitle, showPrechat, inNewWindow) => {
+import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+// Defines startProactiveChat callback
+export const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
   dispatch({
     type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
     payload: {
-      proactiveChatBodyTitle: bodyTitle ?? "",
-      proactiveChatEnablePrechat: showPrechat ?? false,
+      proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
+      proactiveChatEnablePrechat: enablePreChat ?? false,
       proactiveChatInNewWindow: inNewWindow ?? false
     }
   });

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -39,8 +39,10 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useChatSDKStore from "../../../hooks/useChatSDKStore";
-import { TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
+import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$controlProps, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps5, _props$componentOverr, _props$controlProps6, _props$componentOverr2, _props$controlProps7, _props$componentOverr3, _props$controlProps8, _props$componentOverr4, _props$controlProps9, _props$componentOverr5, _props$controlProps10, _props$componentOverr6, _props$controlProps11, _props$controlProps12, _props$controlProps13, _props$componentOverr7, _props$controlProps14, _props$componentOverr8, _props$controlProps15, _props$componentOverr9, _props$componentOverr10, _props$componentOverr11;
 
@@ -69,6 +71,7 @@ export const LiveChatWidgetStateful = props => {
 
     registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler();
+    DataStoreManager.clientDataStore = props.contextDataStore ?? undefined;
     dispatch({
       type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
       payload: widgetElementId
@@ -140,10 +143,20 @@ export const LiveChatWidgetStateful = props => {
   }, [state.appStates.skipChatButtonRendering]);
   useEffect(() => {
     BroadcastService.getMessageByEventName("StartProactiveChat").subscribe(msg => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.StartProactiveChatEventReceived,
+        Description: "Start proactive chat event received."
+      });
+
       if (canStartProactiveChat.current) {
         var _msg$payload, _msg$payload2, _msg$payload3;
 
-        startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.bodyTitle, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.showPrechat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+        startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+      } else {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatAlreadyTriggered,
+          Description: "Start proactive chat method called, when chat was already triggered."
+        });
       }
     });
     window.addEventListener("beforeunload", event => {
@@ -166,7 +179,7 @@ export const LiveChatWidgetStateful = props => {
     } // Track the message count
 
 
-    if (state.appStates.conversationState == ConversationState.Active) {
+    if (state.appStates.conversationState === ConversationState.Active) {
       chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
         currentMessageCountRef.current++;
         dispatch({
@@ -210,23 +223,25 @@ export const LiveChatWidgetStateful = props => {
   }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
   const webChatProps = initWebChatComposer(props, chatSDK, state, dispatch, setWebChatStyles);
 
-  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
 
   const endChatRelay = () => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
 
   const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-  const initStartChatRelay = optionalParams => initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, optionalParams, persistedState);
 
   const confirmationPaneProps = initConfirmationPropsComposer(props); // publish chat widget state
 
-  const chatWidgetStateChangeEvent = {
-    eventName: TelemetryEvent.ChatWidgetStateChanged,
-    payload: { ...state
-    }
-  };
-  BroadcastService.postMessage(chatWidgetStateChangeEvent);
+  useEffect(() => {
+    const chatWidgetStateChangeEvent = {
+      eventName: TelemetryEvent.ChatWidgetStateChanged,
+      payload: { ...state
+      }
+    };
+    BroadcastService.postMessage(chatWidgetStateChangeEvent);
+  }, [state]);
   return /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     styleOptions: webChatStyles,
     directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -26,7 +26,7 @@ export const LoadingPaneStateful = props => {
       firstElement[0].focus();
     }
 
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.LoadingPaneLoaded,
       Description: "Loading pane loaded."
     });

package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js

@@ -1,5 +1,7 @@
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
 import { OutOfOfficeHoursPane } from "@microsoft/omnichannel-chat-components";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralStyleProps } from "./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps";
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
@@ -23,6 +25,10 @@ export const OutOfOfficeHoursPaneStateful = props => {
     if (firstElement && firstElement[0]) {
       firstElement[0].focus();
     }
+
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.OutOfOfficePaneLoaded
+    });
   }, []);
   return /*#__PURE__*/React.createElement(OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,

package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -1,10 +1,11 @@
+import { Constants, HtmlAttributeNames, Regex } from "../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
 import { extractPreChatSurveyResponseValues, findAllFocusableElement, parseAdaptiveCardPayload } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
+import { DataStoreManager } from "../../common/contextDataStore/DataStoreManager";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { PreChatSurveyPane } from "@microsoft/omnichannel-chat-components";
-import { HtmlAttributeNames, Regex } from "../../common/Constants";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralPreChatSurveyPaneStyleProps } from "./common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps";
 import { defaultPreChatSurveyLocalizedTexts } from "./common/defaultProps/defaultPreChatSurveyLocalizedTexts";
@@ -39,7 +40,7 @@ export const PreChatSurveyPaneStateful = props => {
     try {
       return parseAdaptiveCardPayload(payload, requiredFieldMissingMessage);
     } catch (ex) {
-      TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+      TelemetryHelper.logConfigDataEvent(LogLevel.ERROR, {
         Event: TelemetryEvent.ParseAdaptiveCardFailed,
         Description: "Adaptive Card JSON Parse Failed.",
         ExceptionDetails: {
@@ -66,14 +67,29 @@ export const PreChatSurveyPaneStateful = props => {
       });
 
       try {
-        const prechatResponseValues = extractPreChatSurveyResponseValues(state.domainStates.preChatSurveyResponse, values);
-        const optionalParams = {
-          initContext: {
-            preChatResponse: prechatResponseValues
-          }
-        };
-        setPreChatResponseEmail(values);
-        await initStartChat(optionalParams);
+        var _DataStoreManager$cli, _persistedState$domai;
+
+        const widgetStateFromCache = (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.getData(Constants.widgetStateDataKey, "localStorage");
+        const persistedState = widgetStateFromCache ? JSON.parse(widgetStateFromCache) : undefined;
+        let optionalParams = {};
+
+        if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai = persistedState.domainStates) !== null && _persistedState$domai !== void 0 && _persistedState$domai.liveChatContext) {
+          var _persistedState$domai2;
+
+          optionalParams = {
+            liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai2 = persistedState.domainStates) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.liveChatContext
+          };
+          await initStartChat(optionalParams, persistedState);
+        } else {
+          const prechatResponseValues = extractPreChatSurveyResponseValues(state.domainStates.preChatSurveyResponse, values);
+          optionalParams = {
+            initContext: {
+              preChatResponse: prechatResponseValues
+            }
+          };
+          setPreChatResponseEmail(values);
+          await initStartChat(optionalParams);
+        }
       } catch (ex) {
         TelemetryHelper.logActionEvent(LogLevel.ERROR, {
           Event: TelemetryEvent.PreChatSurveyStartChatMethodFailed,

package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -28,7 +28,7 @@ export const ProactiveChatPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Closed
       });
-      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ProactiveChatRejected,
         ElapsedTimeInMilliseconds: TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed,
         Description: "Proactive chat invitation timed out."
@@ -51,12 +51,12 @@ export const ProactiveChatPaneStateful = props => {
       if (state.appStates.proactiveChatStates.proactiveChatInNewWindow) {
         // TODO: BroadcastService: replace with the sdk broadcast service, when in place
         const startPopoutChatEvent = {
-          eventName: "StartPopoutChat"
+          eventName: TelemetryEvent.ProactiveChatStartPopoutChat
         };
         BroadcastService.postMessage(startPopoutChatEvent);
         dispatch({
-          type: LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-          payload: true
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
         });
       } else if (((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True") {
         dispatch({
@@ -68,6 +68,10 @@ export const ProactiveChatPaneStateful = props => {
           payload: ConversationState.OutOfOffice
         });
       } else {
+        const proactiveChatStarted = {
+          eventName: TelemetryEvent.ProactiveChatStartChat
+        };
+        BroadcastService.postMessage(proactiveChatStarted);
         await startChat();
       }
     },

package/lib/esm/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -30,4 +30,6 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 29] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 30] = "SET_LIVE_CHAT_CONTEXT";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -13,7 +13,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       chatToken: undefined,
       postChatContext: undefined,
       telemetryInternalData: {},
-      globalDir: "ltr"
+      globalDir: "ltr",
+      liveChatContext: undefined
     },
     appStates: {
       conversationState: ConversationState.Closed,

package/lib/esm/contexts/createReducer.js

@@ -136,6 +136,7 @@ export const createReducer = () => {
       case LiveChatWidgetActionType.SET_CHAT_TOKEN:
         return { ...state,
           domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
             chatToken: action.payload
           }
         };
@@ -208,6 +209,18 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            liveChatContext: action.payload
+          }
+        };
+
+      case LiveChatWidgetActionType.SET_WIDGET_STATE:
+        return { ...action.payload
+        };
+
       case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
         return { ...state,
           appStates: { ...state.appStates,

package/lib/types/common/Constants.d.ts

@@ -13,6 +13,7 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
+    static readonly widgetStateDataKey = "LcwChatWidgetState";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";

package/lib/types/common/contextDataStore/DataStoreManager.d.ts

@@ -0,0 +1,4 @@
+import { IContextDataStore } from "../interfaces/IContextDataStore";
+export declare class DataStoreManager {
+    static clientDataStore?: IContextDataStore;
+}