@microsoft/omnichannel-chat-widget 0.1.0-main.3d1c026 → 0.1.0-main.63cfb47

package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -1,4 +1,4 @@
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useState } from "react";
 import { createTimer, setFocusOnElement } from "../../common/utils";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -28,7 +28,7 @@ export const ProactiveChatPaneStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.Closed
       });
-      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.ProactiveChatRejected,
         ElapsedTimeInMilliseconds: TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed,
         Description: "Proactive chat invitation timed out."
@@ -51,12 +51,12 @@ export const ProactiveChatPaneStateful = props => {
       if (state.appStates.proactiveChatStates.proactiveChatInNewWindow) {
         // TODO: BroadcastService: replace with the sdk broadcast service, when in place
         const startPopoutChatEvent = {
-          eventName: "StartPopoutChat"
+          eventName: BroadcastEvent.ProactiveChatStartPopoutChat
         };
         BroadcastService.postMessage(startPopoutChatEvent);
         dispatch({
-          type: LiveChatWidgetActionType.SET_SKIP_CHAT_BUTTON_RENDERING,
-          payload: true
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
         });
       } else if (((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True") {
         dispatch({
@@ -68,6 +68,10 @@ export const ProactiveChatPaneStateful = props => {
           payload: ConversationState.OutOfOffice
         });
       } else {
+        const proactiveChatStarted = {
+          eventName: BroadcastEvent.ProactiveChatStartChat
+        };
+        BroadcastService.postMessage(proactiveChatStarted);
         await startChat();
       }
     },

package/lib/esm/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -14,6 +14,10 @@ export class MockChatSDK {
     return null;
   }
 
+  getChatToken() {
+    return null;
+  }
+
   createChatAdapter() {
     return new MockAdapter();
   } // eslint-disable-next-line @typescript-eslint/no-unused-vars

package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js

@@ -1,16 +1,6 @@
-import { BrowserVendor } from "../../webchatcontroller/enums/BrowserVendor";
+import { ArchiveIcon, AudioIcon, BlankIcon, ExcelIcon, ImageIcon, OneNoteIcon, PDFIcon, PowerpointIcon, VideoIcon, VisioIcon, WordIcon } from "../../../../assets/Icons";
 import { getBrowserName, isChromiumEdge } from "./BrowserInfo";
-import ArchiveIcon from "../../../../assets/icons/archiveIcon.svg";
-import AudioIcon from "../../../../assets/icons/audioIcon.svg";
-import BlankIcon from "../../../../assets/icons/blankIcon.svg";
-import VideoIcon from "../../../../assets/icons/videoIcon.svg";
-import ImageIcon from "../../../../assets/icons/imageIcon.svg";
-import WordIcon from "../../../../assets/icons/wordIcon.svg";
-import OneNoteIcon from "../../../../assets/icons/oneNoteIcon.svg";
-import PowerpointIcon from "../../../../assets/icons/powerpointIcon.svg";
-import VisioIcon from "../../../../assets/icons/visioIcon.svg";
-import PDFIcon from "../../../../assets/icons/pdfIcon.svg";
-import ExcelIcon from "../../../../assets/icons/excelIcon.svg";
+import { BrowserVendor } from "../../webchatcontroller/enums/BrowserVendor";
 import { Constants } from "../../../../common/Constants";
 const FileAttachmentIconMap = {
   "aac": AudioIcon,

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -5,59 +5,19 @@
  * 1. Renders system messages differently, according to Microsoft LiveChatWidget styles
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
- * 4. Triggers end conversation sequence when the chat thread is deleted
  ******/
-import React from "react";
+import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
 import { Constants } from "../../../../../common/Constants";
 import { DirectLineActivityType } from "../../enums/DirectLineActivityType";
 import { DirectLineSenderRole } from "../../enums/DirectLineSenderRole";
 import { MessageTypes } from "../../enums/MessageType";
+import React from "react";
+import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
 import { defaultSystemMessageStyles } from "./defaultStyles/defaultSystemMessageStyles";
 import { defaultUserMessageStyles } from "./defaultStyles/defaultUserMessageStyles";
 import { escapeHtml } from "../../../../../common/utils";
-import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
-import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
 const loggedSystemMessages = new Array(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-const handleThreadUpdate = channelData => {
-  var _channelData$properti, _channelData$properti2;
-
-  TelemetryHelper.logActionEvent(LogLevel.INFO, {
-    Event: TelemetryEvent.IC3ThreadUpdateEventReceived,
-    Description: "IC3 ThreadUpdateEvent Received"
-  });
-
-  const postConversationEndedAction = () => {
-    TelemetryHelper.logActionEvent(LogLevel.INFO, {
-      Event: TelemetryEvent.ConversationEndedThreadEventReceived,
-      Description: "Conversation is ended by agent side or by timeout."
-    });
-  }; // If the Thread is deleted, then display post conversation survey if enabled.
-
-
-  const isThreadDeleted = (channelData === null || channelData === void 0 ? void 0 : (_channelData$properti = channelData.properties) === null || _channelData$properti === void 0 ? void 0 : (_channelData$properti2 = _channelData$properti.isdeleted) === null || _channelData$properti2 === void 0 ? void 0 : _channelData$properti2.toLowerCase()) === Constants.true;
-
-  if (isThreadDeleted) {
-    postConversationEndedAction();
-    return;
-  } //check if customer is still in the thread
-
-
-  if (channelData.members && channelData.members.length > 0) {
-    for (let i = 0; i < channelData.members.length; i++) {
-      const id = channelData.members[i].id;
-      const tag = channelData.members[i].tag; // In case of ACS customer is not removed from thread and has "left" tag
-
-      if (id.startsWith(Constants.visitorIdPrefix) && tag !== Constants.left) {
-        return;
-      }
-    }
-  }
-
-  postConversationEndedAction();
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
 const handleSystemMessage = (next, args, card, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
 
@@ -108,7 +68,10 @@ export const createActivityMiddleware = (systemMessageStyleProps, userMessageSty
       var _card$activity$channe3;
 
       if (((_card$activity$channe3 = card.activity.channelData) === null || _card$activity$channe3 === void 0 ? void 0 : _card$activity$channe3.type) === MessageTypes.Thread) {
-        handleThreadUpdate(card.activity.channelData);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.IC3ThreadUpdateEventReceived,
+          Description: "IC3 ThreadUpdateEvent Received"
+        });
       }
 
       return () => false;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -8,6 +8,7 @@
 import { Constants, MimeTypes, WebChatMiddlewareConstants } from "../../../../../common/Constants";
 import React from "react";
 import { getFileAttachmentIconData, isInlineMediaSupported } from "../../../common/utils/FileAttachmentIconManager";
+import { BroadcastEvent } from "../../../../../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { WebChatActionType } from "../../enums/WebChatActionType";
 import { defaultAttachmentAdaptiveCardStyles } from "./defaultStyles/defaultAtttachmentAdaptiveCardStyles";
@@ -187,7 +188,7 @@ const createAttachmentMiddleware = enableInlinePlaying => {
       } catch (e) {
         const errorData = "Unable to parse the adaptive card format";
         BroadcastService.postMessage({
-          eventName: "InvalidAdaptiveCardFormat",
+          eventName: BroadcastEvent.InvalidAdaptiveCardFormat,
           payload: {
             Message: errorData,
             ExceptionDetails: e

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -17,22 +17,22 @@ const createConversationEndMiddleware = conversationEndCallback => _ref => {
     var _action$payload;
 
     if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from, _activity$from2, _activity$channelData5, _activity$channelData6;
+      var _activity$from, _activity$from2, _activity$channelData7, _activity$channelData8;
 
       const activity = action.payload.activity;
 
       if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === DirectLineSenderRole.Bot && activity.channelId === "ACS_CHANNEL") {
-        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4;
+        var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
 
         // ACS
-        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.systemMessageTag) && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(Constants.agentEndConversationMessageTag)) {
+        if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.supervisorForceCloseMessageTag))) {
           conversationEndCallback();
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : _activity$channelData5.type) === MessageTypes.Thread && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.properties) {
-        var _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
+        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
 
         // IC3
-        if (((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.properties) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.isdeleted) === Constants.truePascal || !((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.properties) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js

@@ -0,0 +1,31 @@
+import { LogLevel } from "../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+export function createWebChatTelemetry() {
+  const handleTelemetry = event => {
+    const {
+      level
+    } = event;
+    const loglevel = level ? level.toUpperCase() : "";
+
+    switch (loglevel) {
+      case LogLevel.DEBUG:
+        TelemetryHelper.logWebChatEvent(LogLevel.DEBUG, event);
+        break;
+
+      case LogLevel.WARN:
+        TelemetryHelper.logWebChatEvent(LogLevel.WARN, event);
+        break;
+
+      case LogLevel.ERROR:
+        TelemetryHelper.logWebChatEvent(LogLevel.ERROR, event);
+        break;
+
+      case LogLevel.INFO:
+      default:
+        TelemetryHelper.logWebChatEvent(LogLevel.INFO, event);
+        break;
+    }
+  };
+
+  return handleTelemetry;
+}

package/lib/esm/contexts/common/ConversationState.js

@@ -7,6 +7,7 @@ export let ConversationState;
   ConversationState[ConversationState["OutOfOffice"] = 3] = "OutOfOffice";
   ConversationState[ConversationState["ProactiveChat"] = 4] = "ProactiveChat";
   ConversationState[ConversationState["Active"] = 5] = "Active";
-  ConversationState[ConversationState["Postchat"] = 6] = "Postchat";
-  ConversationState[ConversationState["Closed"] = 7] = "Closed";
+  ConversationState[ConversationState["InActive"] = 6] = "InActive";
+  ConversationState[ConversationState["Postchat"] = 7] = "Postchat";
+  ConversationState[ConversationState["Closed"] = 8] = "Closed";
 })(ConversationState || (ConversationState = {}));

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -16,18 +16,19 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 12] = "SET_AUDIO_NOTIFICATION";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 13] = "SET_E2VV_ENABLED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 14] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_SHOW_POST_CHAT"] = 15] = "SET_SHOULD_SHOW_POST_CHAT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 16] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 17] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 18] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 19] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 20] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 21] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SKIP_CHAT_BUTTON_RENDERING"] = 22] = "SET_SKIP_CHAT_BUTTON_RENDERING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 23] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 24] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 25] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 26] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 27] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 28] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 15] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 16] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 17] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 18] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 19] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 20] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SKIP_CHAT_BUTTON_RENDERING"] = 21] = "SET_SKIP_CHAT_BUTTON_RENDERING";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 22] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 23] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 24] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 25] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 26] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT"] = 27] = "SET_CONVERSATION_ENDED_BY_AGENT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 28] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 29] = "SET_LIVE_CHAT_CONTEXT";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -3,6 +3,10 @@ import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontain
 export const getLiveChatWidgetContextInitialState = props => {
   var _props$webChatContain;
 
+  if (props !== null && props !== void 0 && props.liveChatContextFromCache) {
+    return props === null || props === void 0 ? void 0 : props.liveChatContextFromCache;
+  }
+
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
@@ -13,7 +17,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       chatToken: undefined,
       postChatContext: undefined,
       telemetryInternalData: {},
-      globalDir: "ltr"
+      globalDir: "ltr",
+      liveChatContext: undefined
     },
     appStates: {
       conversationState: ConversationState.Closed,
@@ -46,5 +51,5 @@ export const getLiveChatWidgetContextInitialState = props => {
       focusChatButton: false
     }
   };
-  return props.liveChatContextFromCache ?? LiveChatWidgetContextInitialState;
+  return LiveChatWidgetContextInitialState;
 };

package/lib/esm/contexts/createReducer.js

@@ -1,6 +1,5 @@
 /* eslint-disable indent */
 import { LiveChatWidgetActionType } from "./common/LiveChatWidgetActionType";
-import { TelemetryManager } from "../common/telemetry/TelemetryManager";
 export const createReducer = () => {
   const reducer = (state, action) => {
     var _action$payload, _action$payload2, _action$payload3;
@@ -84,13 +83,6 @@ export const createReducer = () => {
           }
         };
 
-      case LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT:
-        return { ...state,
-          appStates: { ...state.appStates,
-            shouldShowPostChat: action.payload
-          }
-        };
-
       case LiveChatWidgetActionType.SHOW_CALLING_CONTAINER:
         return { ...state,
           uiStates: { ...state.uiStates,
@@ -136,6 +128,7 @@ export const createReducer = () => {
       case LiveChatWidgetActionType.SET_CHAT_TOKEN:
         return { ...state,
           domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
             chatToken: action.payload
           }
         };
@@ -187,7 +180,6 @@ export const createReducer = () => {
         };
 
       case LiveChatWidgetActionType.SET_TELEMETRY_DATA:
-        TelemetryManager.InternalTelemetryData = action.payload;
         return { ...state,
           domainStates: { ...state.domainStates,
             telemetryInternalData: action.payload
@@ -208,6 +200,18 @@ export const createReducer = () => {
           }
         };
 
+      case LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT:
+        return { ...state,
+          domainStates: { ...state.domainStates,
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            liveChatContext: action.payload
+          }
+        };
+
+      case LiveChatWidgetActionType.SET_WIDGET_STATE:
+        return { ...action.payload
+        };
+
       case LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT:
         return { ...state,
           appStates: { ...state.appStates,

package/lib/esm/controller/componentController.js

@@ -9,13 +9,13 @@ export const shouldShowHeader = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState !== ConversationState.Closed && state.appStates.conversationState !== ConversationState.ProactiveChat;
 };
 export const shouldShowFooter = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Active;
+  return !state.appStates.isMinimized && (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive);
 };
 export const shouldShowEmailTranscriptPane = state => {
   return state.uiStates.showEmailTranscriptPane;
 };
 export const shouldShowWebChatContainer = state => {
-  return state.appStates.conversationState === ConversationState.Active;
+  return state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive;
 };
 export const shouldShowLoadingPane = state => {
   return !state.appStates.isMinimized && !state.appStates.shouldShowPostChat && state.appStates.conversationState === ConversationState.Loading;

package/lib/esm/plugins/newMessageEventHandler.js

@@ -0,0 +1,84 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { Constants } from "../common/Constants";
+import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
+import { TelemetryManager } from "../common/telemetry/TelemetryManager";
+export const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  const onNewAdapterActivityHandler = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+
+    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message;
+    const isNotHistoryMessage = isActivityMessage && !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.historyMessageTag)) && !(activity !== null && activity !== void 0 && (_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && _activity$channelData3.fromList);
+
+    if (isNotHistoryMessage) {
+      raiseMessageEvent(activity);
+    }
+  };
+
+  const raiseMessageEvent = activity => {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
+      var _TelemetryManager$Int, _activity$from;
+
+      const payload = {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        text: activity === null || activity === void 0 ? void 0 : activity.text,
+        id: activity === null || activity === void 0 ? void 0 : activity.id,
+        type: activity === null || activity === void 0 ? void 0 : activity.type,
+        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+        chatId: chatId,
+        userId: userId,
+        conversationId: ((_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId) ?? "",
+        channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
+        messageType: ""
+      };
+
+      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === Constants.userMessageTag) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        payload.messageType = Constants.userMessageTag;
+        const newMessageSentEvent = {
+          eventName: BroadcastEvent.NewMessageSent,
+          payload: payload
+        };
+        BroadcastService.postMessage(newMessageSentEvent);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.MessageSent,
+          Description: "New message sent"
+        });
+      } else {
+        var _activity$channelData4, _activity$channelData5;
+
+        if (activity !== null && activity !== void 0 && (_activity$channelData4 = activity.channelData) !== null && _activity$channelData4 !== void 0 && (_activity$channelData5 = _activity$channelData4.tags) !== null && _activity$channelData5 !== void 0 && _activity$channelData5.includes(Constants.systemMessageTag)) {
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          payload.messageType = Constants.systemMessageTag;
+        } else {
+          var _activity$channelData6, _activity$channelData7, _activity$channelData8;
+
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text); // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData6 = activity.channelData) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : (_activity$channelData8 = _activity$channelData7.tags) === null || _activity$channelData8 === void 0 ? void 0 : _activity$channelData8.length) === 0; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+
+          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+            return;
+          }
+
+          payload.messageType = Constants.userMessageTag;
+        }
+
+        const newMessageReceivedEvent = {
+          eventName: BroadcastEvent.NewMessageReceived,
+          payload: payload
+        };
+        BroadcastService.postMessage(newMessageReceivedEvent);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.MessageReceived,
+          Description: "New message received"
+        });
+      }
+    }
+  };
+
+  return onNewAdapterActivityHandler;
+};

package/lib/types/assets/Audios.d.ts

@@ -0,0 +1 @@
+export declare const NewMessageNotificationSoundBase64: string;

package/lib/types/assets/Icons.d.ts

@@ -0,0 +1,11 @@
+export declare const ArchiveIcon = "data:image/svg+xml;base64,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";
+export declare const AudioIcon = "data:image/svg+xml;base64,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";
+export declare const BlankIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik01NDkgMGgxMjQzdjE3NTVsLTI5MyAyOTNIMjU2VjI5M0w1NDkgMHptMTExNSAxNzAxVjEyOEg2MDNMMzg0IDM0N3YxNTczaDEwNjFsMjE5LTIxOXoiIC8+DQo8L3N2Zz4=";
+export declare const ExcelIcon = "data:image/svg+xml;base64,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";
+export declare const ImageIcon = "data:image/svg+xml;base64,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";
+export declare const OneNoteIcon = "data:image/svg+xml;base64,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";
+export declare const PDFIcon = "data:image/svg+xml;base64,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";
+export declare const PowerpointIcon = "data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciDQogICAgdmlld0JveD0iMCAwIDIwNDggMjA0OCINCiAgICB3aWR0aD0iMTJweCINCiAgICBoZWlnaHQ9IjEycHgiPg0KICAgIDxwYXRoIGQ9Ik0yMDQ4IDQ3NXYxNDQ1cTAgMjctMTAgNTB0LTI3IDQwLTQxIDI4LTUwIDEwSDY0MHEtMjcgMC01MC0xMHQtNDAtMjctMjgtNDEtMTAtNTB2LTI1NkgxMTVxLTI0IDAtNDQtOXQtMzctMjUtMjUtMzYtOS00NVY2MjdxMC0yNCA5LTQ0dDI1LTM3IDM2LTI1IDQ1LTloMzk3VjEyOHEwLTI3IDEwLTUwdDI3LTQwIDQxLTI4IDUwLTEwaDkzM3EyNiAwIDQ5IDl0NDIgMjhsMzQ3IDM0N3ExOCAxOCAyNyA0MXQxMCA1MHptLTM4NC0yNTZ2MTY1aDE2NWwtMTY1LTE2NXpNMzY4IDc1MnY2NzJoMTUwdi0yMjZoMTAwcTUyIDAgOTctMTV0NzgtNDYgNTMtNzIgMjAtOTdxMC01Ni0xNy05N3QtNTAtNjctNzYtMzktOTctMTNIMzY4em0xNTUyIDExNjhWNTEyaC0yNTZxLTI3IDAtNTAtMTB0LTQwLTI3LTI4LTQxLTEwLTUwVjEyOEg2NDB2Mzg0aDM5N3EyNCAwIDQ0IDl0MzcgMjUgMjUgMzYgOSA0NXY5MjJxMCAyNC05IDQ0dC0yNSAzNy0zNiAyNS00NSA5SDY0MHYyNTZoMTI4MHpNMTUzNiA2NDBxNzkgMCAxNDkgMzB0MTIyIDgyIDgzIDEyMyAzMCAxNDloLTM4NFY2NDB6bS0xMjggMTI4djM4NGgzODRxMCA4MC0zMCAxNDl0LTgyIDEyMi0xMjMgODMtMTQ5IDMwcS0zMyAwLTY1LTZ0LTYzLTE4Vjc5MnEzMS0xMSA2My0xN3Q2NS03em0tODA0IDMwMGgtODZWODgzaDkwcTQ3IDAgNzQgMjB0MjcgNzBxMCA1Mi0yOCA3M3QtNzcgMjJ6IiAvPg0KPC9zdmc+";
+export declare const VideoIcon = "data:image/svg+xml;base64,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";
+export declare const VisioIcon = "data:image/svg+xml;base64,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";
+export declare const WordIcon = "data:image/svg+xml;base64,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";

package/lib/types/common/Constants.d.ts

@@ -1,7 +1,9 @@
 export declare class Constants {
     static readonly systemMessageTag = "system";
     static readonly userMessageTag = "user";
+    static readonly historyMessageTag = "history";
     static readonly agentEndConversationMessageTag = "agentendconversation";
+    static readonly supervisorForceCloseMessageTag = "supervisorforceclosedconversation";
     static readonly receivedMessageClassName = "ms_lcw_webchat_received_message";
     static readonly sentMessageClassName = "ms_lcw_webchat_sent_message";
     static readonly webchatChannelId = "webchat";
@@ -13,6 +15,7 @@ export declare class Constants {
     static readonly true = "true";
     static readonly false = "false";
     static readonly maximumUnreadMessageCount = 99;
+    static readonly widgetStateDataKey = "LcwChatWidgetState";
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
@@ -55,7 +58,6 @@ export declare class Constants {
     static readonly ProactiveChatInviteTimeoutInMs = 60000;
     static readonly InputSubmit = "InputSubmit";
     static readonly ReconnectIdAttributeName = "oc.reconnectid";
-    static readonly redirectPageRequest = "redirectPageRequest";
     static readonly LiveChatWidget = "LiveChatWidgetNew";
     static readonly GuidPattern = "xx-x-4m-ym-xxx";
     static readonly Default = "default";

package/lib/types/common/contextDataStore/DataStoreManager.d.ts

@@ -0,0 +1,4 @@
+import { IContextDataStore } from "../interfaces/IContextDataStore";
+export declare class DataStoreManager {
+    static clientDataStore?: IContextDataStore;
+}

package/lib/types/common/interfaces/IContextDataStore.d.ts

@@ -0,0 +1,14 @@
+export interface IContextDataStore {
+    /**
+     * getData: Get data from data store
+     */
+    getData: (key: string, type: string) => any;
+    /**
+     * setData: Set data to data store
+     */
+    setData: (key: string, value: string) => void;
+    /**
+     * removeData: Remove data from data store by key
+     */
+    removeData?: (key: string) => void;
+}

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -17,6 +17,21 @@ export declare enum LogLevel {
     WARN = "WARN",
     ERROR = "ERROR"
 }
+export declare enum BroadcastEvent {
+    LoadPostChatSurvey = "LoadPostChatSurvey",
+    EndChat = "ChatEnded",
+    NewMessageNotification = "NewMessageNotification",
+    UnreadMessageCount = "UnreadMessageCount",
+    ChatWidgetStateChanged = "ChatWidgetStateChanged",
+    ProactiveChatStartChat = "ProactiveChatStartChat",
+    ProactiveChatStartPopoutChat = "ProactiveChatStartPopoutChat",
+    InvalidAdaptiveCardFormat = "InvalidAdaptiveCardFormat",
+    NewMessageSent = "NewMessageSent",
+    NewMessageReceived = "NewMessageReceived",
+    RedirectPageRequest = "RedirectPageRequest",
+    StartChatSkippingChatButtonRendering = "StartChatSkippingChatButtonRendering",
+    StartUnauthenticatedReconnectChat = "StartUnauthenticatedReconnectChat"
+}
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
     LocalVideoStreamAdded = "LocalVideoStreamAdded",
@@ -63,7 +78,9 @@ export declare enum TelemetryEvent {
     PrechatSurveyLoaded = "PrechatSurveyLoaded",
     PrechatSubmitted = "PrechatSubmitted",
     StartChatSDKCall = "StartChatCall",
+    StartChatEventRecevied = "StartChatEventReceived",
     EndChatSDKCall = "EndChatCall",
+    EndChatEventReceived = "EndChatEventReceived",
     OnNewMessageFailed = "OnNewMessageFailed",
     OnNewMessageAudioNotificationFailed = "OnNewMessageAudioNotificationFailed",
     DownloadTranscriptResponseNullOrUndefined = "DownloadTranscriptResponseNullOrUndefined",
@@ -77,6 +94,7 @@ export declare enum TelemetryEvent {
     LoadingPaneLoaded = "LoadingPaneLoaded",
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
+    PostChatSurveyLoadingPaneLoaded = "PostChatSurveyLoadingPaneLoaded",
     PostChatSurveyLoaded = "PostChatSurveyLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",
     ProactiveChatPaneLoaded = "ProactiveChatPaneLoaded",
@@ -98,7 +116,10 @@ export declare enum TelemetryEvent {
     InvalidConfiguration = "InvalidConfiguration",
     SendTypingIndicatorSucceeded = "SendTypingIndicatorSucceeded",
     SendTypingIndicatorFailed = "SendTypingIndicatorFailed",
+    WebChatEvent = "WebChatEvent",
     PreChatSurveyStartChatMethodFailed = "PreChatSurveyStartChatMethodFailed",
+    ChatAlreadyTriggered = "ChatAlreadyTriggered",
+    StartProactiveChatEventReceived = "StartProactiveChatEventReceived",
     StartProactiveChatMethodFailed = "StartProactiveChatMethodFailed",
     ProactiveChatAccepted = "ProactiveChatAccepted",
     ProactiveChatRejected = "ProactiveChatRejected",
@@ -107,7 +128,8 @@ export declare enum TelemetryEvent {
     ReconnectChatContinueConversation = "ReconnectChatContinueConversation",
     ReconnectChatStartNewConversation = "ReconnectChatStartNewConversation",
     ReconnectChatMinimize = "ReconnectChatMinimize",
-    ChatWidgetStateChanged = "ChatWidgetStateChanged"
+    MessageSent = "MessageSent",
+    MessageReceived = "MessageReceived"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -35,4 +35,5 @@ export declare class TelemetryHelper {
     static logActionEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logConfigDataEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
+    static logWebChatEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
 }