@microsoft/omnichannel-chat-widget 0.1.0-main.3ac9d65 → 0.1.0-main.3aede09

package/lib/cjs/common/storage/default/defaultCacheManager.js

@@ -0,0 +1,34 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.registerBroadcastServiceForLocalStorage = exports.defaultCacheManager = void 0;
+
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+
+var _utils = require("../../utils");
+
+var _defaultClientDataStoreProvider = require("./defaultClientDataStoreProvider");
+
+function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+
+class defaultCacheManager {}
+
+exports.defaultCacheManager = defaultCacheManager;
+
+_defineProperty(defaultCacheManager, "InternalCache", {});
+
+const registerBroadcastServiceForLocalStorage = (orgid, widgetId, widgetInstanceId) => {
+  const widgetCacheId = (0, _utils.getWidgetCacheId)(orgid, widgetId, widgetInstanceId);
+
+  _omnichannelChatComponents.BroadcastService.getMessageByEventName(widgetCacheId).subscribe(msg => {
+    try {
+      (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)().setData(widgetCacheId, JSON.stringify(msg.payload), "localStorage");
+    } catch (error) {
+      console.error("Error in setting data to localstorage", error);
+    }
+  });
+};
+
+exports.registerBroadcastServiceForLocalStorage = registerBroadcastServiceForLocalStorage;

package/lib/cjs/common/storage/default/defaultClientDataStoreProvider.js

@@ -0,0 +1,114 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultClientDataStoreProvider = void 0;
+
+var _defaultInMemoryDataStore = require("./defaultInMemoryDataStore");
+
+var _TelemetryHelper = require("../../telemetry/TelemetryHelper");
+
+var _TelemetryConstants = require("../../telemetry/TelemetryConstants");
+
+const defaultClientDataStoreProvider = () => {
+  const isCookieAllowed = () => {
+    try {
+      localStorage;
+      sessionStorage;
+      return true;
+    } catch (error) {
+      console.error("Third party cookie blocked");
+      return false;
+    }
+  };
+
+  const TtlInMs = 15 * 60 * 1000; // 15 mins
+
+  const dataStoreProvider = {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setData: (key, data, type) => {
+      if (isCookieAllowed()) {
+        try {
+          if (key) {
+            const now = new Date();
+            const item = {
+              data: data,
+              expiry: now.getTime() + TtlInMs
+            };
+            const strItem = JSON.stringify(item);
+
+            if (type === "localStorage") {
+              localStorage.setItem(key, strItem);
+            } else {
+              sessionStorage.setItem(key, strItem);
+            }
+          }
+        } catch (error) {
+          _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.ERROR, {
+            Event: _TelemetryConstants.TelemetryEvent.ClientDataStoreProviderFailed,
+            ExceptionDetails: error,
+            Description: "Unable to store data in localStorage."
+          });
+        }
+      } else {
+        const dataToCache = {
+          key: key,
+          data: data,
+          type: type
+        };
+        parent.postMessage(dataToCache, "*");
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    getData: (key, type) => {
+      if (isCookieAllowed()) {
+        let item;
+
+        if (type === "localStorage") {
+          item = localStorage.getItem(key);
+        } else {
+          item = sessionStorage.getItem(key);
+        } //Return item if not expired
+
+
+        let itemInJson = undefined;
+
+        if (item !== null) {
+          itemInJson = JSON.parse(item);
+          const now = new Date(); // compare the expiry time of the item with the current time
+
+          if (now.getTime() > itemInJson.expiry) {
+            // If the item is expired, delete the item from storage
+            // and return null
+            localStorage.removeItem(key);
+            return null;
+          }
+
+          return itemInJson.data;
+        }
+      } else {
+        // get data from in memory db when cookie is disabled
+        return (0, _defaultInMemoryDataStore.inMemoryDataStore)().getData(key);
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    removeData: (key, type) => {
+      if (isCookieAllowed()) {
+        if (key) {
+          if (type === "localStorage") {
+            return localStorage.removeItem(key);
+          } else {
+            return sessionStorage.removeItem(key);
+          }
+        }
+      } else {
+        // get data from in memory db when cookie is disabled
+        return (0, _defaultInMemoryDataStore.inMemoryDataStore)().removeData(key);
+      }
+    }
+  };
+  return dataStoreProvider;
+};
+
+exports.defaultClientDataStoreProvider = defaultClientDataStoreProvider;

package/lib/cjs/common/storage/default/defaultInMemoryDataStore.js

@@ -0,0 +1,86 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.inMemoryDataStore = exports.defaultInitializeInMemoryDataStore = void 0;
+
+var _TelemetryConstants = require("../../telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../telemetry/TelemetryHelper");
+
+var _defaultCacheManager = require("./defaultCacheManager");
+
+const defaultInitializeInMemoryDataStore = widgetId => {
+  try {
+    localStorage;
+  } catch (error) {
+    // Register below events when localStorage is not accessible
+    // Listening to event raised from client browser
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    window.addEventListener("message", function (e) {
+      try {
+        if (e.data.key) {
+          const browserData = e.data;
+
+          if (_defaultCacheManager.defaultCacheManager.InternalCache[browserData.key]) {
+            delete _defaultCacheManager.defaultCacheManager.InternalCache[browserData.key];
+          }
+
+          _defaultCacheManager.defaultCacheManager.InternalCache[browserData.key] = browserData.data;
+        }
+      } catch (error) {
+        _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to register default in-memory cache."
+        });
+      }
+    }); // send cache initialize message to client
+
+    if (_defaultCacheManager.defaultCacheManager.InternalCache === undefined || {}) {
+      parent.postMessage({
+        data: "cacheinitialize",
+        widgetId: widgetId
+      }, "*");
+    }
+  }
+};
+
+exports.defaultInitializeInMemoryDataStore = defaultInitializeInMemoryDataStore;
+
+const inMemoryDataStore = () => {
+  const dataStoreProvider = {
+    getData: key => {
+      if (_defaultCacheManager.defaultCacheManager.InternalCache && _defaultCacheManager.defaultCacheManager.InternalCache[key]) {
+        return _defaultCacheManager.defaultCacheManager.InternalCache[key];
+      }
+    },
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setData: (key, data) => {
+      try {
+        _defaultCacheManager.defaultCacheManager.InternalCache[key] = data;
+      } catch (error) {
+        _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to set data in default in-memory cache."
+        });
+      }
+    },
+    removeData: key => {
+      try {
+        _defaultCacheManager.defaultCacheManager.InternalCache[key] = {};
+      } catch (error) {
+        _TelemetryHelper.TelemetryHelper.logConfigDataEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.InMemoryDataStoreFailed,
+          ExceptionDetails: error,
+          Description: "Unable to remove data from default in-memory cache."
+        });
+      }
+    }
+  };
+  return dataStoreProvider;
+};
+
+exports.inMemoryDataStore = inMemoryDataStore;

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -101,6 +101,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatContextCallSucceed"] = "PostChatContextCallSucceed";
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
+  TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
+  TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
   TelemetryEvent["WebChatLoaded"] = "WebChatLoaded";
   TelemetryEvent["LCWChatButtonClicked"] = "LCWChatButtonClicked";
   TelemetryEvent["LCWChatButtonShow"] = "LCWChatButtonShow";
@@ -171,6 +173,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
+  TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 
 class TelemetryConstants {
@@ -217,6 +221,8 @@ class TelemetryConstants {
       case TelemetryEvent.MessageReceived:
       case TelemetryEvent.CustomContextReceived:
       case TelemetryEvent.BrowserUnloadEventStarted:
+      case TelemetryEvent.NetworkDisconnected:
+      case TelemetryEvent.NetworkReconnected:
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -110,14 +110,7 @@ const FooterStateful = props => {
       isAudioMuted: state.appStates.isAudioMuted
     }
   };
-  const footerId = (controlProps === null || controlProps === void 0 ? void 0 : controlProps.id) ?? "oc-lcw-footer";
-  const footer = document.getElementById(footerId);
-
-  if (footer) {
-    footer.style.display = hideFooterDisplay ? "none" : "";
-  }
-
-  return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Footer, {
+  return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, !hideFooterDisplay && /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps

package/lib/cjs/components/livechatwidget/common/authHelper.js

@@ -0,0 +1,65 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.removeAuthTokenProvider = exports.handleAuthentication = exports.getAuthClientFunction = void 0;
+
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
+var _utils = require("../../../common/utils");
+
+const getAuthClientFunction = chatConfig => {
+  let authClientFunction = undefined;
+
+  if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
+    var _chatConfig$LiveChatC;
+
+    authClientFunction = (chatConfig === null || chatConfig === void 0 ? void 0 : (_chatConfig$LiveChatC = chatConfig.LiveChatConfigAuthSettings) === null || _chatConfig$LiveChatC === void 0 ? void 0 : _chatConfig$LiveChatC.msdyn_javascriptclientfunction) ?? undefined;
+  }
+
+  return authClientFunction;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.getAuthClientFunction = getAuthClientFunction;
+
+const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
+  const authClientFunction = getAuthClientFunction(chatConfig);
+
+  if (getAuthToken && authClientFunction) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.GetAuthTokenCalled
+    });
+
+    const token = await getAuthToken(authClientFunction);
+
+    if (!(0, _utils.isNullOrEmptyString)(token)) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.setAuthTokenProvider(async () => {
+        return token;
+      });
+      return true;
+    } else {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.ReceivedNullOrEmptyToken
+      });
+
+      return false;
+    }
+  }
+
+  return false;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleAuthentication = handleAuthentication;
+
+const removeAuthTokenProvider = chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.authenticatedUserToken = null;
+};
+
+exports.removeAuthTokenProvider = removeAuthTokenProvider;

package/lib/cjs/components/livechatwidget/common/createFooter.js

@@ -16,26 +16,17 @@ var _componentController = require("../../../controller/componentController");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 const createFooter = (props, state) => {
-  var _props$footerProps, _props$controlProps, _props$componentOverr, _props$componentOverr2;
-
-  const footerPropsHidden = { ...props.footerProps,
-    controlProps: { ...((_props$footerProps = props.footerProps) === null || _props$footerProps === void 0 ? void 0 : _props$footerProps.controlProps),
-      hideDownloadTranscriptButton: true,
-      hideEmailTranscriptButton: true,
-      hideAudioNotificationButton: true
-    }
-  };
-  const footer = !((_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hideFooter) && (0, _componentController.shouldShowFooter)(state) ? (0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.footer) || /*#__PURE__*/_react.default.createElement(_FooterStateful.default, {
+  var _props$controlProps, _props$componentOverr;
+
+  const hideFooterDisplay = !((_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hideFooter) && (0, _componentController.shouldShowFooter)(state) ? false : true;
+
+  const footer = (0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.footer) || /*#__PURE__*/_react.default.createElement(_FooterStateful.default, {
     footerProps: props.footerProps,
     downloadTranscriptProps: props.downloadTranscriptProps,
     audioNotificationProps: props.audioNotificationProps,
-    hideFooterDisplay: false
-  }) : (0, _omnichannelChatComponents.decodeComponentString)((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.footer) || /*#__PURE__*/_react.default.createElement(_FooterStateful.default, {
-    footerProps: footerPropsHidden,
-    downloadTranscriptProps: props.downloadTranscriptProps,
-    audioNotificationProps: props.audioNotificationProps,
-    hideFooterDisplay: true
+    hideFooterDisplay: hideFooterDisplay
   });
+
   return footer;
 };
 

package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -13,6 +13,10 @@ var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcont
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+
 const isInternetConnected = async () => {
   try {
     const response = await fetch(_Constants.Constants.internetConnectionTestUrl);
@@ -28,8 +32,16 @@ const createInternetConnectionChangeHandler = async () => {
     const connected = await isInternetConnected();
 
     if (!connected) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+        Event: _TelemetryConstants.TelemetryEvent.NetworkDisconnected
+      });
+
       _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+        Event: _TelemetryConstants.TelemetryEvent.NetworkReconnected
+      });
+
       _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
     }
   }; // Checking connection status on online & offline events due to possible false positives

package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -339,7 +339,8 @@ const dummyDefaultProps = {
       hideChatTitle: false,
       hideNotificationBubble: true,
       unreadMessageString: "new messages",
-      largeUnreadMessageString: "99+"
+      largeUnreadMessageString: "99+",
+      ariaLabelUnreadMessageString: "you have new messages"
     },
     styleProps: {
       generalStyleProps: {
@@ -1675,6 +1676,9 @@ const dummyDefaultProps = {
       },
       attachmentSizeStyles: {
         display: "none"
+      },
+      receivedMessageAnchorStyles: {
+        color: "white"
       }
     },
     localizedTexts: {
@@ -1702,6 +1706,10 @@ const dummyDefaultProps = {
     botMagicCode: {
       disabled: false,
       fwdUrl: ""
+    },
+    adaptiveCardStyles: {
+      background: "white",
+      color: "black"
     }
   },
   telemetryConfig: undefined,

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -125,6 +125,10 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
           });
         }
       } else {
+        dispatch({
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: _ConversationState.ConversationState.InActive
+        });
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
           payload: true

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -17,24 +17,34 @@ var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidget
 
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 
+var _authHelper = require("./authHelper");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getChatReconnectContext = async (chatSDK, reconnectId) => {
-  try {
-    if (reconnectId) {
-      const chatReconnectOptionalParams = {
-        reconnectId: reconnectId
-      };
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
-    } else {
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext());
-    }
-  } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
+const getChatReconnectContext = async (chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId) => {
+  if (isReconnectEnabled) {
+    try {
+      if (reconnectId) {
+        const chatReconnectOptionalParams = {
+          reconnectId: reconnectId
+        };
+        return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
+      } else {
+        // set auth token to chat sdk to get reconnectId for auth chat
+        await (0, _authHelper.handleAuthentication)(chatSDK, chatConfig, getAuthToken);
+        const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext()); // remove auth token after reconnectId is fetched
+        // this will be reset later at start chat
+
+        (0, _authHelper.removeAuthTokenProvider)(chatSDK);
+        return reconnectChatContext;
       }
-    });
+    } catch (ex) {
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
+        ExceptionDetails: {
+          exception: ex
+        }
+      });
+    }
   }
 
   return null;
@@ -58,7 +68,9 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
   /* && !isLoadWithState() */
   ) {
-    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK);
+    var _props$reconnectChatP2;
+
+    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK, props.chatConfig, props.getAuthToken, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled);
 
     if (previousActiveSessionResponse && previousActiveSessionResponse.reconnectId) {
       return previousActiveSessionResponse.reconnectId;
@@ -71,8 +83,8 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
 exports.getReconnectIdForAuthenticatedChat = getReconnectIdForAuthenticatedChat;
 
-const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isReconnectEnabled, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
 
   if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
     await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow);
@@ -84,8 +96,8 @@ const handleUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthTo
 
 exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
 
-const startUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+const startUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, isReconnectEnabled, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
 
   if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
     await setReconnectIdAndStartChat(chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, reconnectId, initStartChat);
@@ -166,8 +178,8 @@ const startNewChatEmptyRedirectionUrl = async (chatSDK, chatConfig, getAuthToken
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
-const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, isReconnectEnabled, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, chatConfig, getAuthToken, isReconnectEnabled, reconnectId);
 
   if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
     await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, initStartChat, redirectInSameWindow);

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -37,6 +37,8 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 
 var _ActivityStreamHandler = require("./ActivityStreamHandler");
 
+var _authHelper = require("./authHelper");
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let optionalParams = {}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
@@ -55,9 +57,9 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
 
 
   if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.reconnectId) {
-    var _props$reconnectChatP2, _props$reconnectChatP3;
+    var _props$reconnectChatP2, _props$reconnectChatP3, _props$reconnectChatP4;
 
-    await (0, _reconnectChatHelper.handleRedirectUnauthenticatedReconnectChat)(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.reconnectId, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.redirectInSameWindow);
+    await (0, _reconnectChatHelper.handleRedirectUnauthenticatedReconnectChat)(chatSDK, props.chatConfig, props.getAuthToken, dispatch, setAdapter, initStartChat, (_props$reconnectChatP2 = props.reconnectChatPaneProps) === null || _props$reconnectChatP2 === void 0 ? void 0 : _props$reconnectChatP2.isReconnectEnabled, (_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId, (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.redirectInSameWindow);
     return;
   } // Getting reconnectId for authenticated chat
 
@@ -115,39 +117,20 @@ const setPreChatAndInitiateChat = async (chatSDK, chatConfig, getAuthToken, disp
 
 exports.setPreChatAndInitiateChat = setPreChatAndInitiateChat;
 
-const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
-  if (getAuthToken) {
-    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.GetAuthTokenCalled
-    });
-
-    let authClientFunction = undefined;
-
-    if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
-      var _chatConfig$LiveChatC;
+const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
+  try {
+    var _newAdapter$activity$, _TelemetryTimers$Widg;
 
-      authClientFunction = (chatConfig === null || chatConfig === void 0 ? void 0 : (_chatConfig$LiveChatC = chatConfig.LiveChatConfigAuthSettings) === null || _chatConfig$LiveChatC === void 0 ? void 0 : _chatConfig$LiveChatC.msdyn_javascriptclientfunction) ?? undefined;
-    }
+    const authClientFunction = (0, _authHelper.getAuthClientFunction)(chatConfig);
 
-    const token = await getAuthToken(authClientFunction);
+    if (getAuthToken && authClientFunction) {
+      // set auth token to chat sdk before start chat
+      const authSuccess = await (0, _authHelper.handleAuthentication)(chatSDK, chatConfig, getAuthToken);
 
-    if (!(0, _utils.isNullOrEmptyString)(token)) {
-      // eslint-disable-next-line @typescript-eslint/no-explicit-any
-      chatSDK.setAuthTokenProvider(async () => {
-        return token;
-      });
-    } else {
-      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
-        Event: _TelemetryConstants.TelemetryEvent.ReceivedNullOrEmptyToken
-      });
+      if (!authSuccess) {
+        return;
+      }
     }
-  }
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAdapter, params, persistedState) => {
-  try {
-    var _newAdapter$activity$, _TelemetryTimers$Widg;
 
     let isStartChatSuccessful = false; //Check if chat retrieved from cache
 
@@ -173,9 +156,7 @@ const initStartChat = async (chatSDK, chatConfig, getAuthToken, dispatch, setAda
 
 
       setCustomContextParams(chatSDK);
-      optionalParams = Object.assign({}, params, optionalParams); // set auth token to chat sdk before start chat
-
-      await handleAuthentication(chatSDK, chatConfig, getAuthToken);
+      optionalParams = Object.assign({}, params, optionalParams);
       await chatSDK.startChat(optionalParams);
       isStartChatSuccessful = true;
     } catch (error) {