@microsoft/omnichannel-chat-widget 0.1.0-main.21ab3ba → 0.1.0-main.23dc34f

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -5,7 +5,6 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.NotDeliveredTimestamp = void 0;
 var _react = _interopRequireWildcard(require("react"));
-var _Constants = require("../../../../../../common/Constants");
 var _KeyCodes = require("../../../../../../common/KeyCodes");
 var _react2 = require("@fluentui/react");
 var _defaultMiddlewareLocalizedTexts = require("../../../../common/defaultProps/defaultMiddlewareLocalizedTexts");
@@ -57,9 +56,8 @@ const NotDeliveredTimestamp = _ref => {
       timestampWebChatNodes[1].innerText = (0, _utils.getTimestampHourMinute)(timestamp);
     }
   }, [timestampRef]);
-  const onRetryClick = (0, _react.useCallback)(async event => {
+  const onRetryClick = (0, _react.useCallback)(async () => {
     var _activity$channelData;
-    removeNotDeliveredTimestamp(event);
     activity.previousClientActivityID = (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.clientActivityID;
     await postActivity(activity);
     focus("sendBox");
@@ -67,19 +65,9 @@ const NotDeliveredTimestamp = _ref => {
   const onRetryKeyEnter = event => {
     if (event.code === _KeyCodes.KeyCodes.ENTER) {
       event.preventDefault();
-      onRetryClick(event);
+      onRetryClick();
     }
   };
-  const removeNotDeliveredTimestamp = event => {
-    let parent = event.target.parentElement;
-    while (parent.tagName !== _Constants.HtmlAttributeNames.listItem) {
-      parent = parent.parentElement;
-      if (parent.tagName === _Constants.HtmlAttributeNames.unorderedList) {
-        return;
-      }
-    }
-    parent.parentNode.removeChild(parent);
-  };
   return /*#__PURE__*/_react.default.createElement(_react2.Stack, {
     style: contentStyles,
     dir: dir,

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js

@@ -8,30 +8,21 @@ var _react = _interopRequireDefault(require("react"));
 var _react2 = require("@fluentui/react");
 var _defaultMiddlewareLocalizedTexts = require("../../../../common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _defaultTimestampContentStyles = require("../defaultStyles/defaultTimestampContentStyles");
-var _utils = require("../../../../../../common/utils");
 var _ = require("../../../../../..");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 /* eslint @typescript-eslint/no-explicit-any: "off" */
-const SendingTimestamp = _ref => {
+const SendingTimestamp = () => {
   var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$m;
-  let {
-    args
-  } = _ref;
   const [state] = (0, _.useChatContextStore)();
   const dir = ((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.timestampDir) ?? state.domainStates.globalDir;
   const contentStyles = {
     ..._defaultTimestampContentStyles.defaultTimestampContentStyles,
     ...((_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.timestampContentStyleProps)
   };
-  const {
-    activity: {
-      timestamp
-    }
-  } = args;
   return /*#__PURE__*/_react.default.createElement(_react2.Stack, {
     style: contentStyles,
     dir: dir,
     horizontal: true
-  }, /*#__PURE__*/_react.default.createElement("span", null, " ", (0, _utils.getTimestampHourMinute)(timestamp)), /*#__PURE__*/_react.default.createElement("span", null, " \xA0-\xA0 "), /*#__PURE__*/_react.default.createElement("span", null, " ", ((_state$domainStates$m = state.domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_MESSAGE_SENDING) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_MESSAGE_SENDING, " "));
+  }, /*#__PURE__*/_react.default.createElement("span", null, " ", ((_state$domainStates$m = state.domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_MESSAGE_SENDING) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_MESSAGE_SENDING, " "));
 };
 exports.SendingTimestamp = SendingTimestamp;

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -8,10 +8,12 @@ var _ConversationState = require("./ConversationState");
 var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _utils = require("../../common/utils");
 var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
+var _Constants = require("../../common/Constants");
 const getLiveChatWidgetContextInitialState = props => {
-  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$webChatContain;
+  var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps, _props$controlProps2, _props$webChatContain;
   const widgetCacheId = (0, _utils.getWidgetCacheId)(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
-  const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)().getData(widgetCacheId, "localStorage");
+  const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.cacheTtlInMins) ?? _Constants.Constants.CacheTtlInMinutes;
+  const initialState = (0, _defaultClientDataStoreProvider.defaultClientDataStoreProvider)(cacheTtlInMins).getData(widgetCacheId, "localStorage");
   if (!(0, _utils.isNullOrUndefined)(initialState)) {
     return JSON.parse(initialState);
   }

package/lib/cjs/hooks/useDebounce.js

@@ -0,0 +1,28 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = useDebounce;
+var _react = require("react");
+function useDebounce(func) {
+  let delay = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : 1000;
+  const timer = (0, _react.useRef)();
+  (0, _react.useEffect)(() => {
+    return () => {
+      if (!timer.current) return;
+      clearTimeout(timer.current);
+    };
+  }, []);
+  const debouncedFunction = function () {
+    for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
+      args[_key] = arguments[_key];
+    }
+    const newTimer = setTimeout(() => {
+      func(...args);
+    }, delay);
+    clearTimeout(timer.current);
+    timer.current = newTimer;
+  };
+  return debouncedFunction;
+}

package/lib/cjs/hooks/useWindowDimensions.js

@@ -0,0 +1,30 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = useWindowDimensions;
+var _react = require("react");
+var _useDebounce = _interopRequireDefault(require("./useDebounce"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function getWindowDimensions() {
+  const {
+    innerWidth: width,
+    innerHeight: height
+  } = window;
+  return {
+    width,
+    height
+  };
+}
+function useWindowDimensions() {
+  let delay = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : 200;
+  const [windowDimensions, setWindowDimensions] = (0, _react.useState)(getWindowDimensions());
+  const handleResize = () => setWindowDimensions(getWindowDimensions());
+  const debouncedHandleResize = (0, _useDebounce.default)(handleResize, delay);
+  (0, _react.useEffect)(() => {
+    window.addEventListener("resize", debouncedHandleResize);
+    return () => window.removeEventListener("resize", debouncedHandleResize);
+  }, []);
+  return windowDimensions;
+}

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -15,6 +15,7 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
     const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(_Constants.Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
     raiseMessageEvent(activity, isHistoryMessage);
   };
+  let isHistoryMessageReceivedEventRasied = false;
   const raiseMessageEvent = (activity, isHistoryMessage) => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants.Constants.message) {
       var _text, _text2, _activity$channelData4, _activity$from;
@@ -45,6 +46,10 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
         if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(_Constants.Constants.systemMessageTag)) {
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
           payload.messageType = _Constants.Constants.systemMessageTag;
+          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.SystemMessageReceived,
+            Description: "System message received"
+          });
         } else {
           var _activity$channelData7, _activity$channelData8, _activity$channelData9;
           // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -69,6 +74,15 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
             Description: "New message received",
             Data: payload
           });
+        } else {
+          if (!isHistoryMessageReceivedEventRasied) {
+            isHistoryMessageReceivedEventRasied = true;
+            _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+              Event: _TelemetryConstants.TelemetryEvent.HistoryMessageReceived,
+              Description: "History message received",
+              Data: payload
+            });
+          }
         }
       }
     }

package/lib/esm/common/Constants.js

@@ -82,6 +82,7 @@ _defineProperty(Constants, "internetConnectionTestUrlText", "Omnichannel Connect
 _defineProperty(Constants, "ChatWidgetStateChangedPrefix", "ChatWidgetStateChanged");
 _defineProperty(Constants, "PostChatLoadingDurationInMs", 2000);
 _defineProperty(Constants, "BrowserUnloadConfirmationMessage", "Do you want to leave chat?");
+_defineProperty(Constants, "CacheTtlInMinutes", 15);
 export const Regex = (_class = class Regex {}, _defineProperty(_class, "EmailRegex", "(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?\\.)+[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?|[a-zA-Z0-9-]*[a-zA-Z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])"), _class);
 export class HtmlIdNames {}
 _defineProperty(HtmlIdNames, "MSLiveChatWidget", "MSLiveChatWidget");
@@ -122,6 +123,7 @@ _defineProperty(HtmlAttributeNames, "noreferrerTag", "noreferrer");
 _defineProperty(HtmlAttributeNames, "adaptiveCardClassName", "ac-adaptiveCard");
 _defineProperty(HtmlAttributeNames, "adaptiveCardTextBlockClassName", "ac-textBlock");
 _defineProperty(HtmlAttributeNames, "adaptiveCardToggleInputClassName", "ac-toggleInput");
+_defineProperty(HtmlAttributeNames, "adaptiveCardActionSetClassName", "ac-actionSet");
 export class WebChatMiddlewareConstants {}
 _defineProperty(WebChatMiddlewareConstants, "nextVisibleActivity", "nextVisibleActivity");
 _defineProperty(WebChatMiddlewareConstants, "timeBetweenTimestampGroups", 300000);

package/lib/esm/common/storage/default/defaultCacheManager.js

@@ -6,11 +6,11 @@ import { getWidgetCacheId } from "../../utils";
 import { defaultClientDataStoreProvider } from "./defaultClientDataStoreProvider";
 export class defaultCacheManager {}
 _defineProperty(defaultCacheManager, "InternalCache", {});
-export const registerBroadcastServiceForLocalStorage = (orgid, widgetId, widgetInstanceId) => {
+export const registerBroadcastServiceForLocalStorage = (orgid, widgetId, widgetInstanceId, ttlInMins) => {
   const widgetCacheId = getWidgetCacheId(orgid, widgetId, widgetInstanceId);
   BroadcastService.getMessageByEventName(widgetCacheId).subscribe(msg => {
     try {
-      defaultClientDataStoreProvider().setData(widgetCacheId, JSON.stringify(msg.payload), "localStorage");
+      defaultClientDataStoreProvider(ttlInMins).setData(widgetCacheId, JSON.stringify(msg.payload), "localStorage");
     } catch (error) {
       console.error("Error in setting data to localstorage", error);
     }

package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js

@@ -1,18 +1,27 @@
-import { inMemoryDataStore } from "./defaultInMemoryDataStore";
-import { TelemetryHelper } from "../../telemetry/TelemetryHelper";
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
 import { LogLevel, TelemetryEvent } from "../../telemetry/TelemetryConstants";
-export const defaultClientDataStoreProvider = () => {
+import { TelemetryHelper } from "../../telemetry/TelemetryHelper";
+import { inMemoryDataStore } from "./defaultInMemoryDataStore";
+export const defaultClientDataStoreProvider = function () {
+  let cacheTtlinMins = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : 0;
+  let ttlInMs = 0;
   const isCookieAllowed = () => {
     try {
       localStorage;
       sessionStorage;
       return true;
     } catch (error) {
-      console.error("Third party cookie blocked");
+      if (!window.TPCWarningShown) {
+        console.warn("Third party cookies blocked.");
+        window.TPCWarningShown = true;
+      }
       return false;
     }
   };
-  const TtlInMs = 15 * 60 * 1000; // 15 mins
+  if (ttlInMs == 0) {
+    ttlInMs = cacheTtlinMins * 60 * 1000;
+  }
   const dataStoreProvider = {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     setData: (key, data, type) => {
@@ -22,7 +31,7 @@ export const defaultClientDataStoreProvider = () => {
             const now = new Date();
             const item = {
               data: data,
-              expiry: now.getTime() + TtlInMs
+              expiry: now.getTime() + ttlInMs
             };
             const strItem = JSON.stringify(item);
             if (type === "localStorage") {

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -49,6 +49,8 @@ export let BroadcastEvent;
   BroadcastEvent["InitiateEndChatOnBrowserUnload"] = "InitiateEndChatOnBrowserUnload";
   BroadcastEvent["ClosePopoutWindow"] = "ClosePopoutWindow";
   BroadcastEvent["RaiseErrorEvent"] = "RaiseErrorEvent";
+  BroadcastEvent["NetworkDisconnected"] = "NetworkDisconnected";
+  BroadcastEvent["NetworkReconnected"] = "NetworkReconnected";
 })(BroadcastEvent || (BroadcastEvent = {}));
 export let TelemetryEvent;
 (function (TelemetryEvent) {
@@ -109,6 +111,7 @@ export let TelemetryEvent;
   TelemetryEvent["DownloadTranscriptResponseNullOrUndefined"] = "DownloadTranscriptResponseNullOrUndefined";
   TelemetryEvent["EmailTranscriptSent"] = "EmailTranscriptSent";
   TelemetryEvent["EmailTranscriptFailed"] = "EmailTranscriptFailed";
+  TelemetryEvent["ErrorUIPaneLoaded"] = "ErrorUIPaneLoaded";
   TelemetryEvent["DownloadTranscriptFailed"] = "DownloadTranscriptFailed";
   TelemetryEvent["StartChatFailed"] = "StartChatFailed";
   TelemetryEvent["IC3ThreadUpdateEventReceived"] = "IC3ThreadUpdateEventReceived";
@@ -164,6 +167,8 @@ export let TelemetryEvent;
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
+  TelemetryEvent["HistoryMessageReceived"] = "HistoryMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -56,6 +56,7 @@ export class TelemetryHelper {
       event.ElapsedTimeInMilliseconds = payload.ElapsedTimeInMilliseconds;
       event.ExceptionDetails = JSON.stringify(payload.ExceptionDetails);
       event.Description = payload.Description;
+      event.CustomProperties = JSON.stringify(payload.CustomProperties);
     });
   }
   static conformToWebChatContract(level, input) {
@@ -161,7 +162,7 @@ export class TelemetryHelper {
     telemetryDataLocal.widgetId = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.appId;
     telemetryDataLocal.orgId = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.orgId;
     telemetryDataLocal.orgUrl = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.orgUrl;
-    telemetryDataLocal.lcwRuntimeId = newGuid();
+    telemetryDataLocal.lcwRuntimeId = telemetryConfig.LCWRuntimeId ?? newGuid();
     return telemetryDataLocal;
   }
   static addSessionDataToTelemetry(chatSession, telemetryInternalData) {

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -82,7 +82,7 @@ export const ConfirmationPaneStateful = props => {
       Event: TelemetryEvent.ConfirmationPaneLoaded
     });
   }, []);
-  return /*#__PURE__*/React.createElement(React.Fragment, null, !(controlProps !== null && controlProps !== void 0 && controlProps.disableDimLayer) && /*#__PURE__*/React.createElement(DimLayer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"
   }), /*#__PURE__*/React.createElement(ConfirmationPane, {
     componentOverrides: props === null || props === void 0 ? void 0 : props.componentOverrides,

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -88,7 +88,7 @@ export const EmailTranscriptPaneStateful = props => {
       Event: TelemetryEvent.EmailTranscriptLoaded
     });
   }, [initialEmail]);
-  return /*#__PURE__*/React.createElement(React.Fragment, null, !(controlProps !== null && controlProps !== void 0 && controlProps.disableDimLayer) && /*#__PURE__*/React.createElement(DimLayer, {
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"
   }), /*#__PURE__*/React.createElement(InputValidationPane, {
     componentOverrides: props.componentOverrides,

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -21,6 +21,7 @@ export const HeaderStateful = props => {
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
   const conversationState = useRef(state.appStates.conversationState);
+  const conversationEndedByAgent = useRef(state.appStates.conversationEndedByAgent);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -40,7 +41,7 @@ export const HeaderStateful = props => {
         Event: TelemetryEvent.HeaderCloseButtonClicked,
         Description: "Header Close button clicked."
       });
-      if (conversationState.current === ConversationState.Active) {
+      if (conversationState.current === ConversationState.Active || conversationEndedByAgent.current) {
         dispatch({
           type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
@@ -62,7 +63,7 @@ export const HeaderStateful = props => {
     ...(headerProps === null || headerProps === void 0 ? void 0 : headerProps.controlProps),
     hideTitle: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
     hideIcon: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
-    hideCloseButton: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
+    hideCloseButton: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
   };
   const outOfOfficeControlProps = {
     id: "oc-lcw-header",
@@ -86,6 +87,7 @@ export const HeaderStateful = props => {
     if (state.appStates.conversationState) {
       conversationState.current = state.appStates.conversationState;
     }
+    conversationEndedByAgent.current = state.appStates.conversationEndedByAgent;
   }, [state.appStates]);
   return /*#__PURE__*/React.createElement(Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,

package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -9,9 +9,9 @@ import { createActivityMiddleware } from "../../../webchatcontainerstateful/webc
 import createAttachmentMiddleware from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import { createAvatarMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
 import { createMarkdown } from "../createMarkdown";
+import { createWebChatTelemetry } from "../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { groupActivitiesMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware";
 import { typingIndicatorMiddleware } from "../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware";
-import { createWebChatTelemetry } from "../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 
 // eslint-disable-next-line @typescript-eslint/no-unused-vars
 export const dummyDefaultProps = {
@@ -407,6 +407,7 @@ export const dummyDefaultProps = {
         width: "90px",
         cursor: "pointer",
         overflow: "hidden",
+        padding: "0px",
         whiteSpace: "nowrap"
       },
       subtitleStyleProps: {
@@ -414,12 +415,14 @@ export const dummyDefaultProps = {
         fontWeight: "200",
         color: "#666",
         overflow: "hidden",
+        padding: "0px",
         fontFamily: "'Segoe UI',Arial,sans-serif",
         display: "block",
         alignItems: "center",
         margin: "0px 14px 0px 14px",
         textOverflow: "ellipsis !important",
-        width: "max-content",
+        width: "90px",
+        whiteSpace: "nowrap",
         cursor: "pointer"
       },
       classNames: {
@@ -469,7 +472,6 @@ export const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel. Return to Chat",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onConfirm: () => {},
       // Detailed implementation omitted
       onCancel: () => {} // Detailed implementation omitted
@@ -577,6 +579,7 @@ export const dummyDefaultProps = {
     hideCallingContainer: false,
     hideChatButton: false,
     hideConfirmationPane: false,
+    hideErrorUIPane: false,
     hideFooter: false,
     hideHeader: false,
     hideLoadingPane: false,
@@ -627,7 +630,6 @@ export const dummyDefaultProps = {
       cancelButtonText: "Cancel",
       cancelButtonAriaLabel: "Cancel",
       brightnessValueOnDim: "0.2",
-      disableDimLayer: false,
       onSend: undefined,
       onCancel: undefined,
       checkInput: undefined
@@ -1025,7 +1027,8 @@ export const dummyDefaultProps = {
         margin: "0px 0px 20px 0px",
         display: "flex",
         order: 1,
-        alignSelf: "auto"
+        alignSelf: "auto",
+        overflow: "visible"
       },
       iconImageProps: {
         src: "data:image/svg+xml;base64,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",
@@ -1117,7 +1120,8 @@ export const dummyDefaultProps = {
       dir: "auto",
       hideOOOHPane: false,
       hideTitle: false,
-      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open."
+      titleText: "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open. Please see link https://microsoft.com",
+      openLinkInNewTab: true
     },
     styleProps: {
       generalStyleProps: {
@@ -1160,7 +1164,7 @@ export const dummyDefaultProps = {
       subtitleText: "Please take a moment to give us feedback about your chat experience. We are loading the survey for you now."
     },
     styleProps: {
-      // ...[Existing chat button style props]
+      // ...[Existing loading pane style props]
       generalStyleProps: {
         position: "initial",
         width: "100%",
@@ -1205,7 +1209,7 @@ export const dummyDefaultProps = {
       generalStyleProps: {
         borderStyle: "solid",
         borderRadius: "4px",
-        borderWidth: "3px",
+        borderWidth: "0px",
         backgroundColor: "#FFFFFF",
         borderColor: "#F1F1F1",
         overflowY: "auto",
@@ -1610,10 +1614,10 @@ export const dummyDefaultProps = {
         padding: "0px 10px 0 10px"
       },
       userMessageBoxStyles: {
-        maxWidth: "75%"
+        maxWidth: "90%"
       },
       systemMessageBoxStyles: {
-        maxWidth: "75%"
+        maxWidth: "90%"
       },
       typingIndicatorStyleProps: {
         marginLeft: "10px",

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -12,15 +12,15 @@ import { getAuthClientFunction, handleAuthentication } from "./authHelper";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
-  var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _conversationDetails;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
 
   //Unable to end chat if token has expired
   if (props.getAuthToken) {
     const authClientFunction = getAuthClientFunction(props.chatConfig);
     if (props.getAuthToken && authClientFunction) {
-      // set auth token to chat sdk before start chat
+      // set auth token to chat sdk before end chat
       const authSuccess = await handleAuthentication(chatSDK, props.chatConfig, props.getAuthToken);
       if (!authSuccess) {
         TelemetryHelper.logActionEvent(LogLevel.ERROR, {
@@ -56,15 +56,20 @@ const prepareEndChat = async (props, chatSDK, setAdapter, setWebChatStyles, disp
       chatSDK.requestId = chatSession.requestId;
     }
     if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-      dispatch({
-        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: ConversationState.PostchatLoading
-      });
-      await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-      const loadPostChatEvent = {
-        eventName: BroadcastEvent.LoadPostChatSurvey
-      };
-      BroadcastService.postMessage(loadPostChatEvent);
+      // Only start embedded Postchat workflow if postchat context is set successfully else close chat
+      if (state.domainStates.postChatContext) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.PostchatLoading
+        });
+        await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+        const loadPostChatEvent = {
+          eventName: BroadcastEvent.LoadPostChatSurvey
+        };
+        BroadcastService.postMessage(loadPostChatEvent);
+      } else {
+        await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, true, false, true);
+      }
     } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
       var _props$webChatContain, _props$webChatContain2;
       dispatch({
@@ -150,10 +155,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
         payload: null
       });
-      dispatch({
-        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
-        payload: 0
-      });
       dispatch({
         type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
         payload: {
@@ -176,6 +177,11 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
           exception: `Failed to endChat: ${error}`
         }
       });
+    } finally {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
+      });
     }
   }
 };

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -33,7 +33,7 @@ import { Constants } from "../../../common/Constants";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2, _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4, _state$domainStates$l8, _state$domainStates$l9, _props$webChatContain7, _props$webChatContain8, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain9, _props$webChatContain10, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain11, _props$webChatContain12, _defaultWebChatContai, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain17, _props$webChatContain18, _defaultWebChatContai2, _props$webChatContain19, _props$webChatContain20, _defaultWebChatContai3, _props$webChatContain21, _props$webChatContain22;
   const localizedTexts = {
     ...defaultMiddlewareLocalizedTexts,
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.localizedTexts)
@@ -41,8 +41,8 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
   const disableNewLineMarkdownSupport = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableNewLineMarkdownSupport) ?? defaultWebChatContainerStatefulProps.disableNewLineMarkdownSupport;
   // eslint-disable-next-line @typescript-eslint/no-non-null-assertion
   const markdown = createMarkdown(((_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableMarkdownMessageFormatting) ?? defaultWebChatContainerStatefulProps.disableMarkdownMessageFormatting, disableNewLineMarkdownSupport);
-  const isPostChatEnabled = (_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable;
-  const postChatSurveyMode = (_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  const postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveymode);
 
   // Initialize Web Chat's redux store
   let webChatStore = WebChatStoreLoader.store;
@@ -64,16 +64,28 @@ export const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatS
       }
       if (isPostChatEnabled === "true") {
         if (postChatSurveyMode === PostChatSurveyMode.Embed) {
-          WebChatStoreLoader.store = null;
-          dispatch({
-            type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-            payload: ConversationState.PostchatLoading
-          });
-          await addDelayInMs(Constants.PostChatLoadingDurationInMs);
-          const loadPostChatEvent = {
-            eventName: BroadcastEvent.LoadPostChatSurvey
-          };
-          BroadcastService.postMessage(loadPostChatEvent);
+          // Only start embedded Postchat workflow if postchat context is set successfully else close chat
+          if (state.domainStates.postChatContext) {
+            WebChatStoreLoader.store = null;
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+              payload: ConversationState.PostchatLoading
+            });
+            await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+            const loadPostChatEvent = {
+              eventName: BroadcastEvent.LoadPostChatSurvey
+            };
+            BroadcastService.postMessage(loadPostChatEvent);
+          } else {
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+              payload: ConversationState.InActive
+            });
+            dispatch({
+              type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY_AGENT,
+              payload: true
+            });
+          }
         } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
           dispatch({
             type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,