@microsoft/omnichannel-chat-widget 0.1.0-main.20562ae → 0.1.0-main.4188c11

package/lib/cjs/common/Constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.Regex = exports.MimeTypes = exports.LocaleConstants = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.ElementType = exports.Constants = exports.ChatSDKError = void 0;
+exports.WebChatMiddlewareConstants = exports.TranscriptConstants = exports.Regex = exports.MimeTypes = exports.LocaleConstants = exports.HtmlIdNames = exports.HtmlElementSelectors = exports.HtmlClassNames = exports.HtmlAttributeNames = exports.EnvironmentVersion = exports.ElementType = exports.Constants = exports.ChatSDKError = exports.AriaTelemetryConstants = void 0;
 
 var _class;
 
@@ -131,8 +131,6 @@ _defineProperty(Constants, "InputSubmit", "InputSubmit");
 
 _defineProperty(Constants, "ReconnectIdAttributeName", "oc.reconnectid");
 
-_defineProperty(Constants, "redirectPageRequest", "redirectPageRequest");
-
 _defineProperty(Constants, "LiveChatWidget", "LiveChatWidgetNew");
 
 _defineProperty(Constants, "GuidPattern", "xx-x-4m-ym-xxx");
@@ -284,6 +282,16 @@ exports.ChatSDKError = ChatSDKError;
   ChatSDKError["WidgetUseOutsideOperatingHour"] = "WidgetUseOutsideOperatingHour";
 })(ChatSDKError || (exports.ChatSDKError = ChatSDKError = {}));
 
+let EnvironmentVersion;
+exports.EnvironmentVersion = EnvironmentVersion;
+
+(function (EnvironmentVersion) {
+  EnvironmentVersion["prod"] = "prod";
+  EnvironmentVersion["dogfood"] = "df";
+  EnvironmentVersion["int"] = "int";
+  EnvironmentVersion["test"] = "test";
+})(EnvironmentVersion || (exports.EnvironmentVersion = EnvironmentVersion = {}));
+
 class TranscriptConstants {}
 
 exports.TranscriptConstants = TranscriptConstants;
@@ -306,4 +314,24 @@ _defineProperty(TranscriptConstants, "InternalMode", "internal");
 
 _defineProperty(TranscriptConstants, "AgentDialogColor", "#2266E3");
 
-_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+_defineProperty(TranscriptConstants, "AgentFontColor", "white");
+
+class AriaTelemetryConstants {}
+
+exports.AriaTelemetryConstants = AriaTelemetryConstants;
+
+_defineProperty(AriaTelemetryConstants, "GERMANY_ENDPOINT", "https://de.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "GCCH_ENDPOINT", "https://tb.pipe.aria.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "DOD_ENDPOINT", "https://pf.pipe.aria.microsoft.com/Collector/3.0");
+
+_defineProperty(AriaTelemetryConstants, "EUROPE_ENDPOINT", "https://eu-mobile.events.data.microsoft.com/Collector/3.0/");
+
+_defineProperty(AriaTelemetryConstants, "MOONCAKE_ENDPOINT", "");
+
+_defineProperty(AriaTelemetryConstants, "Public", "Public");
+
+_defineProperty(AriaTelemetryConstants, "EU", "Europe");
+
+_defineProperty(AriaTelemetryConstants, "lcwEUDomainNames", ["crm4.omnichannelengagementhub.com", "crm12.omnichannelengagementhub.com", "crm16.omnichannelengagementhub.com", "crm17.omnichannelengagementhub.com", "crm19.omnichannelengagementhub.com"]);

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -46,6 +46,10 @@ exports.BroadcastEvent = BroadcastEvent;
   BroadcastEvent["InvalidAdaptiveCardFormat"] = "InvalidAdaptiveCardFormat";
   BroadcastEvent["NewMessageSent"] = "NewMessageSent";
   BroadcastEvent["NewMessageReceived"] = "NewMessageReceived";
+  BroadcastEvent["RedirectPageRequest"] = "RedirectPageRequest";
+  BroadcastEvent["StartChatSkippingChatButtonRendering"] = "StartChatSkippingChatButtonRendering";
+  BroadcastEvent["StartUnauthenticatedReconnectChat"] = "StartUnauthenticatedReconnectChat";
+  BroadcastEvent["SetCustomContext"] = "SetCustomContext";
 })(BroadcastEvent || (exports.BroadcastEvent = BroadcastEvent = {}));
 
 let TelemetryEvent;
@@ -135,6 +139,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["InvalidConfiguration"] = "InvalidConfiguration";
   TelemetryEvent["SendTypingIndicatorSucceeded"] = "SendTypingIndicatorSucceeded";
   TelemetryEvent["SendTypingIndicatorFailed"] = "SendTypingIndicatorFailed";
+  TelemetryEvent["WebChatEvent"] = "WebChatEvent";
   TelemetryEvent["PreChatSurveyStartChatMethodFailed"] = "PreChatSurveyStartChatMethodFailed";
   TelemetryEvent["ChatAlreadyTriggered"] = "ChatAlreadyTriggered";
   TelemetryEvent["StartProactiveChatEventReceived"] = "StartProactiveChatEventReceived";
@@ -148,6 +153,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 
 class TelemetryConstants {
@@ -190,6 +196,9 @@ class TelemetryConstants {
       case TelemetryEvent.PreChatSurveyStartChatMethodFailed:
       case TelemetryEvent.HeaderCloseButtonClicked:
       case TelemetryEvent.HeaderMinimizeButtonClicked:
+      case TelemetryEvent.MessageSent:
+      case TelemetryEvent.MessageReceived:
+      case TelemetryEvent.CustomContextReceived:
         return ScenarioType.ACTIONS;
 
       case TelemetryEvent.StartChatSDKCall:

package/lib/cjs/common/telemetry/TelemetryHelper.js

@@ -276,5 +276,18 @@ _defineProperty(TelemetryHelper, "logConfigDataEvent", (logLevel, payload) => {
     }
   };
 
+  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+});
+
+_defineProperty(TelemetryHelper, "logWebChatEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: _TelemetryConstants.TelemetryEvent.WebChatEvent,
+    logLevel: logLevel,
+    payload: { ...payload,
+      type: _TelemetryConstants.TelemetryEvent.WebChatEvent,
+      scenarioType: _TelemetryConstants.ScenarioType.WEBCHAT
+    }
+  };
+
   _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
 });

package/lib/cjs/common/telemetry/TelemetryManager.js

@@ -15,6 +15,8 @@ var _consoleLogger = require("./loggers/consoleLogger");
 
 var _defaultAriaConfig = require("./defaultConfigs/defaultAriaConfig");
 
+var _TelemetryHelper = require("./TelemetryHelper");
+
 function _defineProperty(obj, key, value) { if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 
 class TelemetryTimers {}
@@ -88,8 +90,15 @@ const RegisterLoggers = () => {
 
   const logTelemetry = telemetryEvent => {
     loggers.map(logger => {
+      var _payload;
+
       const logLevel = telemetryEvent.logLevel ?? _TelemetryConstants.LogLevel.INFO;
-      logger.log(logLevel, parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload));
+      const scenarioType = ((_payload = telemetryEvent.payload) === null || _payload === void 0 ? void 0 : _payload.scenarioType) ?? _TelemetryConstants.ScenarioType.UNDEFINED;
+      const telemetryInput = parseInput(telemetryEvent === null || telemetryEvent === void 0 ? void 0 : telemetryEvent.payload, scenarioType);
+      telemetryInput.telemetryInfo = {
+        telemetryInfo: _TelemetryHelper.TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput)
+      };
+      logger.log(logLevel, telemetryInput);
     });
   };
 

package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js

@@ -11,6 +11,9 @@ const defaultTelemetryConfiguration = {
   telemetryDisabled: false,
   disableConsoleLog: false,
   telemetryLoggers: [],
-  ariaConfigurations: _defaultAriaConfig.defaultAriaConfig
+  ariaConfigurations: _defaultAriaConfig.defaultAriaConfig,
+  chatWidgetVersion: "0.0.0-0",
+  chatComponentVersion: "0.0.0-0",
+  OCChatSDKVersion: "0.0.0-0"
 };
 exports.defaultTelemetryConfiguration = defaultTelemetryConfiguration;

package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js

@@ -15,7 +15,7 @@ var _Enums = require("@microsoft/omnichannel-chat-sdk/lib/external/aria/common/E
 
 var _Constants = require("../../Constants");
 
-var _TelemetryHelper = require("../TelemetryHelper");
+var _TelemetryManager = require("../TelemetryManager");
 
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
@@ -30,6 +30,21 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
 
       if (!(0, _utils.isNullOrEmptyString)(collectiorUriForTelemetry)) {
         configuration.collectorUri = collectiorUriForTelemetry;
+      } else {
+        if (_TelemetryManager.TelemetryManager.InternalTelemetryData.environmentVersion == _Constants.EnvironmentVersion.prod) {
+          var _TelemetryManager$Int;
+
+          const orgUrl = (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.orgUrl;
+
+          if (!(0, _utils.isNullOrUndefined)(orgUrl)) {
+            // If the given org is a Production EU org, modify the Aria collector uri
+            const region = (0, _utils.getDomain)(orgUrl);
+
+            if (region === _Constants.AriaTelemetryConstants.EU) {
+              configuration.collectorUri = _Constants.AriaTelemetryConstants.EUROPE_ENDPOINT;
+            }
+          }
+        }
       }
 
       try {
@@ -48,20 +63,25 @@ const ariaTelemetryLogger = (ariaTelemetryKey, disabledCookieUsage, collectiorUr
 
   const ariaLogger = {
     log: (logLevel, telemetryInput) => {
-      let property;
-      const eventProperties = new _AWTEventProperties.default();
-
-      const event = _TelemetryHelper.TelemetryHelper.buildTelemetryEvent(logLevel, telemetryInput);
-
-      eventProperties.setName(telemetryInput.scenarioType);
+      try {
+        let property;
+        const telemetryInfo = telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo;
+        const eventProperties = new _AWTEventProperties.default();
+        eventProperties.setName(telemetryInput.scenarioType);
+
+        if (telemetryInfo) {
+          for (const key of Object.keys(telemetryInfo)) {
+            property = typeof telemetryInfo[key] === "object" ? JSON.stringify(telemetryInfo[key]) : telemetryInfo[key];
+            eventProperties.setProperty(key, property);
+          }
+
+          eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, _Constants.Constants.LiveChatWidget, _Enums.AWTPiiKind.GenericData);
+        }
 
-      for (const key of Object.keys(event)) {
-        property = typeof event[key] === "object" ? JSON.stringify(event[key]) : event[key];
-        eventProperties.setProperty(key, property);
+        logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
+      } catch (error) {
+        console.error("Error in logging telemetry to Aria logger:" + error);
       }
-
-      eventProperties.setPropertyWithPii(ariaTelemetryApplicationName, _Constants.Constants.LiveChatWidget, _Enums.AWTPiiKind.GenericData);
-      logger() ? logger().logEvent(eventProperties) : console.log("Unable to initialize aria logger");
     },
     dispose: () => {
       _AWTLogManager.default.flush(function () {

package/lib/cjs/common/telemetry/loggers/consoleLogger.js

@@ -13,27 +13,28 @@ const consoleLogger = () => {
   const consoleLogger = {
     log: (logLevel, telemetryInput) => {
       const payload = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.payload && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.payload : "";
+      const telemetryInfo = telemetryInput !== null && telemetryInput !== void 0 && telemetryInput.telemetryInfo && Object.keys(telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo).length > 0 ? telemetryInput === null || telemetryInput === void 0 ? void 0 : telemetryInput.telemetryInfo : "";
 
       try {
         switch (logLevel) {
           case _TelemetryConstants.LogLevel.INFO:
-            console.info(_Constants.Constants.LiveChatWidget, payload);
+            console.info(_Constants.Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case _TelemetryConstants.LogLevel.DEBUG:
-            console.debug(_Constants.Constants.LiveChatWidget, payload);
+            console.debug(_Constants.Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case _TelemetryConstants.LogLevel.WARN:
-            console.warn(_Constants.Constants.LiveChatWidget, payload);
+            console.warn(_Constants.Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           case _TelemetryConstants.LogLevel.ERROR:
-            console.error(_Constants.Constants.LiveChatWidget, payload);
+            console.error(_Constants.Constants.LiveChatWidget, payload, telemetryInfo);
             break;
 
           default:
-            console.debug(_Constants.Constants.LiveChatWidget, payload);
+            console.debug(_Constants.Constants.LiveChatWidget, payload, telemetryInfo);
             break;
         }
       } catch (ex) {

package/lib/cjs/common/utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
+exports.setTabIndices = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isNullOrUndefined = exports.isNullOrEmptyString = exports.getTimestampHourMinute = exports.getLocaleDirection = exports.getIconText = exports.getDomain = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.createTimer = exports.changeLanguageCodeFormatForWebChat = void 0;
 
 var _Constants = require("./Constants");
 
@@ -332,6 +332,20 @@ const createTimer = () => {
     }
 
   };
+}; // Returns the domain of the org
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.createTimer = createTimer;
+
+const getDomain = hostValue => {
+  for (let i = 0; i < _Constants.AriaTelemetryConstants.lcwEUDomainNames.length; i++) {
+    if (hostValue.endsWith(_Constants.AriaTelemetryConstants.lcwEUDomainNames[i])) {
+      return _Constants.AriaTelemetryConstants.EU;
+    }
+  }
+
+  return _Constants.AriaTelemetryConstants.Public;
 };
 
-exports.createTimer = createTimer;
+exports.getDomain = getDomain;

package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js

@@ -206,6 +206,20 @@ const CallingContainerStateful = props => {
         });
       }
     });
+    window.addEventListener("beforeunload", () => {
+      if (state.uiStates.isIncomingCall) {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.rejectCall();
+      } else {
+        voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.stopCall();
+      }
+
+      voiceVideoCallingSdk === null || voiceVideoCallingSdk === void 0 ? void 0 : voiceVideoCallingSdk.close();
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_E2VV_ENABLED,
+        payload: false
+      });
+      resetCallingStates(true);
+    });
   }, []);
   const controlProps = {
     id: "oc-lcw-callingcontainer",

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -50,7 +50,7 @@ const ChatButtonStateful = props => {
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
     subtitleText: "We're online.",
-    hideNotificationBubble: !(state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) || (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true,
+    hideNotificationBubble: (buttonProps === null || buttonProps === void 0 ? void 0 : (_buttonProps$controlP = buttonProps.controlProps) === null || _buttonProps$controlP === void 0 ? void 0 : _buttonProps$controlP.hideNotificationBubble) === true || state.appStates.isMinimized === false,
     unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > _Constants.Constants.maximumUnreadMessageCount ? _Constants.Constants.maximumUnreadMessageCount.toString() + "+" : state.appStates.unreadMessageCount.toString() : "0",
     onClick: async () => {
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -123,8 +123,7 @@ const FooterStateful = props => {
     styleProps: footerProps === null || footerProps === void 0 ? void 0 : footerProps.styleProps
   }), /*#__PURE__*/_react.default.createElement(_AudioNotificationStateful.default, {
     audioSrc: (audioNotificationProps === null || audioNotificationProps === void 0 ? void 0 : audioNotificationProps.audioSrc) ?? _Audios.NewMessageNotificationSoundBase64,
-    hideAudioNotificationButton: (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false,
-    isAudioMuted: state.appStates.isAudioMuted ?? false
+    isAudioMuted: state.appStates.isAudioMuted === null ? (footerProps === null || footerProps === void 0 ? void 0 : (_footerProps$controlP4 = footerProps.controlProps) === null || _footerProps$controlP4 === void 0 ? void 0 : _footerProps$controlP4.hideAudioNotificationButton) ?? false : state.appStates.isAudioMuted ?? false
   }));
 };
 

package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js

@@ -138,7 +138,7 @@ const beautifyChatTranscripts = (chatTranscripts, renderMarkDown, attachmentMess
 
       if (value.attachments && value.attachments.length > 0 && value.attachments[0].name) {
         fileAttachmentName = value.attachments[0].name;
-        value.content = attachmentMessage ?? "The following attachment was uploaded during the conversation:" + fileAttachmentName;
+        value.content = attachmentMessage ? attachmentMessage + " " + fileAttachmentName : "The following attachment was uploaded during the conversation: " + fileAttachmentName;
       }
     }
 

package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js

@@ -27,6 +27,8 @@ var _groupActivitiesMiddleware = require("../../../webchatcontainerstateful/webc
 
 var _typingIndicatorMiddleware = require("../../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware");
 
+var _WebChatLogger = require("../../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
+
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 
 /* eslint-disable @typescript-eslint/no-empty-function, @typescript-eslint/no-explicit-any */
@@ -272,18 +274,6 @@ const dummyDefaultProps = {
           width: "50px",
           fontSize: "18px"
         },
-        currentCallTimerStyleProps: {
-          borderRadius: "2px",
-          margin: "1px",
-          color: "#FFFFFF",
-          paddingTop: "18px",
-          fontSize: 12,
-          fontFamily: "Segoe UI, Arial, sans-serif",
-          backgroundColor: "darkgrey",
-          height: "45px",
-          width: "50px",
-          textAlign: "center"
-        },
         videoTileStyleProps: {
           width: "100%",
           marginLeft: "auto",
@@ -1444,7 +1434,8 @@ const dummyDefaultProps = {
     },
     authClientFunction: undefined,
     isReconnectEnabled: undefined,
-    reconnectId: undefined
+    reconnectId: undefined,
+    redirectInSameWindow: undefined
   },
   styleProps: {
     generalStyles: {
@@ -1516,7 +1507,7 @@ const dummyDefaultProps = {
       internalErrorBoxClass: undefined,
       internalRenderErrorBox: undefined,
       locale: "en-US",
-      onTelemetry: undefined,
+      onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
       overrideLocalizedStrings: undefined,
       renderMarkdown: (0, _createMarkdown.createMarkdown)(false, false),
       scrollToEndButtonMiddleware: undefined,

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -63,7 +63,16 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCall
       });
 
-      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat());
+      await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat()); // Need to clear these states immediately when chat ended from OC.
+
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
     } catch (ex) {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
         Event: _TelemetryConstants.TelemetryEvent.EndChatSDKCallFailed,
@@ -100,14 +109,6 @@ const endChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, a
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_AUDIO_NOTIFICATION,
         payload: null
       });
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
-        payload: undefined
-      });
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
-        payload: undefined
-      });
 
       _omnichannelChatComponents.BroadcastService.postMessage({
         eventName: _TelemetryConstants.BroadcastEvent.EndChat

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -43,6 +43,8 @@ var _createMarkdown = require("./createMarkdown");
 
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
 
+var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
+
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
@@ -121,6 +123,10 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_TOKEN,
         payload: undefined
       });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
     };
 
     webChatStore = (0, _botframeworkWebchat.createStore)({}, //initial state
@@ -141,6 +147,7 @@ const initWebChatComposer = (props, chatSDK, state, dispatch, setWebChatStyles)
     avatarMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableAvatarMiddleware ? undefined : (0, _avatarMiddleware.createAvatarMiddleware)((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
     groupActivitiesMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
     typingIndicatorMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     ...((_props$webChatContain21 = props.webChatContainerProps) === null || _props$webChatContain21 === void 0 ? void 0 : _props$webChatContain21.webChatProps)
   };
   return webChatProps;

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,13 +3,13 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.handleUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = void 0;
+exports.startUnauthenticatedReconnectChat = exports.handleUnauthenticatedReconnectChat = exports.handleRedirectUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = exports.getChatReconnectContext = void 0;
 
 require("regenerator-runtime/runtime");
 
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 
-var _Constants = require("../../../common/Constants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 
 var _ConversationState = require("../../../contexts/common/ConversationState");
 
@@ -41,6 +41,8 @@ const getChatReconnectContext = async (chatSDK, reconnectId) => {
 }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
 
+exports.getChatReconnectContext = getChatReconnectContext;
+
 const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
   var _props$reconnectChatP, _props$reconnectChatP2;
 
@@ -61,33 +63,116 @@ const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
 
 exports.getReconnectIdForAuthenticatedChat = getReconnectIdForAuthenticatedChat;
 
-const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
+const handleUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
 
-  if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
-    redirectPage(reconnectAvailabilityResponse.redirectURL);
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
   } else {
-    const optionalParams = {
-      reconnectId: reconnectId
-    };
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
+
+const startUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (!shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await setReconnectIdAndStartChat(chatSDK, dispatch, setAdapter, reconnectId, initStartChat);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.startUnauthenticatedReconnectChat = startUnauthenticatedReconnectChat;
+
+const setReconnectIdAndStartChat = async (chatSDK, dispatch, setAdapter, reconnectId, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+
+  const optionalParams = {
+    reconnectId: reconnectId
+  };
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: reconnectId
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: _ConversationState.ConversationState.Loading
+  });
+  await initStartChat(chatSDK, dispatch, setAdapter, optionalParams);
+};
+
+const redirectPage = (redirectURL, redirectInSameWindow) => {
+  const redirectPageRequest = {
+    eventName: _TelemetryConstants.BroadcastEvent.RedirectPageRequest,
+    payload: {
+      redirectURL: redirectURL
+    }
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(redirectPageRequest);
+
+  if (redirectInSameWindow) {
+    window.location.href = redirectURL;
+  }
+};
+
+const shouldRedirectOrStartNewChat = reconnectAvailabilityResponse => {
+  return reconnectAvailabilityResponse && !reconnectAvailabilityResponse.reconnectId;
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+const startNewChatEmptyRedirectionUrl = async (chatSDK, dispatch, setAdapter, initStartChat) => {
+  const startUnauthenticatedReconnectChat = {
+    eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+  };
+
+  _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat); // Getting PreChat Survey Context
+
+
+  const parseToJson = false;
+  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+
+  if (preChatSurveyResponse) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+      payload: preChatSurveyResponse
+    });
     dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.Prechat
     });
+  } else {
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Loading
     });
-    await initStartChat(optionalParams);
+    await initStartChat(chatSDK, dispatch, setAdapter);
   }
-};
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
 
-const redirectPage = newUrl => {
-  const data = {
-    messageName: _Constants.Constants.redirectPageRequest,
-    newUrl: newUrl
-  };
-  window.parent.postMessage(data, "*");
+const handleRedirectUnauthenticatedReconnectChat = async (chatSDK, dispatch, setAdapter, initStartChat, reconnectId, redirectInSameWindow) => {
+  const reconnectAvailabilityResponse = await getChatReconnectContext(chatSDK, reconnectId);
+
+  if (shouldRedirectOrStartNewChat(reconnectAvailabilityResponse)) {
+    await redirectOrStartNewChat(reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow);
+  }
+}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+
+exports.handleRedirectUnauthenticatedReconnectChat = handleRedirectUnauthenticatedReconnectChat;
+
+const redirectOrStartNewChat = async (reconnectAvailabilityResponse, chatSDK, dispatch, setAdapter, initStartChat, redirectInSameWindow) => {
+  if (reconnectAvailabilityResponse.redirectURL) {
+    redirectPage(reconnectAvailabilityResponse.redirectURL, redirectInSameWindow);
+  } else {
+    await startNewChatEmptyRedirectionUrl(chatSDK, dispatch, setAdapter, initStartChat);
+  }
 };